one size doesn’t fit all – the left dimension

Collaboration Culture SurveyJoris Antheunissens & Jolien Van de Vliet

Special thanks to our sponsors

http://tinyurl.com/mf62fwj

https://i.engage.ms/spikespulse/BIWUG-2803



Why the “left” dimension?

Business outcomes

Source : Gallup, Inc – Employee Engagement – What’s your Engagement Ratio ?

Productivity

Profitability

Quality (defects)

Safety incidents

Absenteism

18 %

16 %

60 %

49 %

37 %

Employee engagement

“Humanity will change more in the next 20 years, than in the previous 300.” -Gerd Leonhard

“We will never evolve as slowly anymore as today.” -Piet Zwart

Change

How do organizations deal with change?

New insights

Organizational Culture keywords

Connect

ParticipativeBottom-up

Feedback

Co-create

Self-organizing

Optimizer of digital workplaces at ihop.

We deliver new digital collaboration cultures tomake organizations more customer-centric.

We connect people and teams with culture, processes and technologies.

Focus on teams

Team Culture(s)

Team Tooling

& Training

One size doesn’t fit all

SMS

The Left Dimension Survey

Based on 2 reference models:

Internal focus

& IntegrationExternal focus

& Differentiation

Stability & Control

Flexibility & Discretion

Collaboration Workplace

Open Workplace

Paternalistic Workplace

Defensive Workplace

Quinn The Collaboration Breakthrough

The Survey outcome is used for

The tone of voice of the communication

The change management style

The solution variant(s) in Office 365

Internal focus &

Integration

External focus &

Differentiation

Stability & Control

Flexibility & Discretion

Organizational Structure 1/2- Quinn

How would you rateyour organizationalstructure?





Collaboration Culture 1/2- The Collaboration Breakthrough


Open Workplace


Defensive Workplace

Paternalistic Workplace• Top-Down communication

• “We only talk about the good things”

• Leadership makes decisions

• Firmly hierarchical

• Healthy conflict is discouraged

Defensive Workplace• Mission, vision & values not defined

• No focus & a lot of confusion

• Employees rarely meet with supervisors

• Limited/no information

Collaboration Culture 2/2- The Collaboration Breakthrough


Open Workplace


Defensive Workplace

Collaboration Workplace• Common purpose

• Open & respectful conversations

• Commitment

• Simple tools

• Opportunities to innovate, learn & grow

• Complete trust & confidence

Open Workplace• Flat structure

• “We have nothing to hide!”

• Problems & ideas shared freely

• open disagreement is encouraged

• Information flows everywhere

• Chaotic & Stressful

How would you rateyour collaborationculture?





Collaboration Culture - The Collaboration Breakthrough

Collaboration Workplace• Common purpose

• Open & respectful conversations

• Commitment

• Simple tools

• Opportunities to innovate, learn & grow

• Complete trust & confidence

Open Workplace• Flat structure

• “We have nothing to hide!”

• Problems & ideas shared freely

• open disagreement is encouraged

• Information flows everywhere

• Chaotic & Stressful

Paternalistic Workplace• Top-Down communication

• “We only talk about the good things”

• Leadership makes decisions

• Firmly hierarchical

• Healthy conflict is discouraged

Defensive Workplace• Mission, vision & values not defined

• No focus & a lot of confusion

• Employees rarely meet with supervisors

• Limited/no information

Your Left Dimensionresults…

Some examples

1. Paternalistic culture & Hierarchical structure

2. Open culture & Market structure

3. Collaborative culture & Adhocracy structure

Intranet Landing page

LawCo


Scenario Tools

Ask something don’t know who to ask FAQ

Where should I put and share documents? Library (secure)

Provide a note of congratulations/ praise Employee i/t picture

Make an organizational announcement SP Newscarrousel

Remind the team of an important deadline Outlook Calendar

1. Paternalistic culture & Hierarchical structureSolution variants

1. Paternalistic culture & Hierarchical structureCommunication and change management style

Change Management Style

Clearly defined rules

in a change plan

Communication Style

Top-down

Only the positive side of

change is communicated

Procedures define the

communication style

Detailed documentation

& Manuals distributed

top-downClassroom training

No interactivity or

participative learning

Metrics system to

measure efficiency

Self-learning organization

by train-the-trainer

Choices are made at the top

Sales teamwork


Scenario Tools

Ask something don’t know who to ask Yammer

Where should I put and share documents? Teams

Provide a note of congratulations/ praise Yammer

Make an organizational announcement SP Newsblog

Remind the team of an important deadline Groups Calendar

2. Open culture & Market structureSolution variants

2. Open culture & Market structureCommunication and change management style

Official communication

by top managers

Emphasize competitive

advantages of change

Open communication

New information

everywhere Interactive workshops

Target focused

Renomated trainers

Give competitive advantage

Metrics to measure

added customer value

Change Management StyleCommunication Style

share ideas and

participate in discussions

Project work3. Collaborative culture & Adhocracy structure

Scenario Tools

Ask something don’t know who to ask Yammer

Where should I put and share documents? Groups

Provide a note of congratulations/ praise Yammer

Make an organizational announcement Yammer

Remind the team of an important deadline Groups Calendar

3. Collaborative culture & Adhocracy structureSolution variants

3. Collaborative culture & Adhocracy structureCommunication and change management style

Ad hoc communication

Focus on the future

Open communication

between colleagues

Ad hoc learning

groups

Interactive workshops

& webinars

Learning on the jobDevelop a self-learning

organization by learning

from colleagues

Change Management StyleCommunication Style

Creativity & entrepreneurship

are encouraged

Constructive feedback Decentralized

decision-making

What do you

think about

all this?

Follow us on ...

http://www.facebook.com/workingtogetherspikes

http://www.linkedin.com/company/spikes

http://spikesnv.wordpress.com/

@SpikesNV

one size doesn’t fit all – the left dimension

Technology