one hundred twelfth congress elijah e. … · 2013-10-16 · the document referred to as the...
TRANSCRIPT
DARRELL E. ISSA, CALIFORNIA CHAIRMAN
DAN BURTON, INDIANA JOHN L. MICA, FLORIDA TODD RUSSELL PLATTS, PENNSYLVANIA MICHAEL R. TURNER, OHIO PATRICK McHENRY, NORTH CAROLINA JIM JORDAN, OHIO JASON CHAFFETZ, UTAH CONNIE MACK, FLORIDA TIM WALBERG, MICHIGAN JAMES LANKFORD, OKLAHOMA JUSTIN AMASH, MICHIGAN ANN MARIE BUERKLE, NEW YORK PAUL A. GOSAR, D.D.S., ARIZONA RAUL R. LABRADOR, IDAHO PATRICK MEEHAN, PENNSYLVANIA SCOTT D E S J A R L A I S , M.D., TENNESSEE JOE WALSH, ILLINOIS TREY GOWDY, S O U T H CAROLINA DENNIS A. ROSS, FLORIDA FRANK C. GUINTA, NEW HAMPSHIRE BLAKE FARENTHOLD, TEXAS MIKE KELLY, PENNSYLVANIA
LAWRENCE J. BRADY STAFF DIRECTOR
ONE HUNDRED TWELFTH CONGRESS
Congress of tfje Untteb States House of iKepresentattbea
C O M M I T T E E O N O V E R S I G H T A N D G O V E R N M E N T R E F O R M
2 1 5 7 RAYBURN HOUSE OFFICE BUILDING
WASHINGTON, D C 2 0 5 1 5 - 6 1 4 3
MAJORITY ( 2 0 2 ) 2 2 5 - 5 0 7 4
FACSIMILE (202) 2 2 5 - 3 9 7 4
MINORITY (202) 2 2 5 - 5 0 5 1
http://oversight.house.gov
February 25, 2011
E L I J A H E. C U M M I N G S , M A R Y L A N D
R A N K I N G M I N O R I T Y M E M B E R
E D O L P H U S T O W N S , N E W Y O R K
C A R O L Y N B. M A L O N E Y , N E W Y O R K
E L E A N O R H O L M E S N O R T O N ,
D I S T R I C T O F C O L U M B I A
D E N N I S J . K U C I N I C H , O H I O
J O H N F. T I E R N E Y , M A S S A C H U S E T T S
W M . L A C Y C L A Y , M I S S O U R I
S T E P H E N F. L Y N C H , M A S S A C H U S E T T S
J I M C O O P E R , T E N N E S S E E
G E R A L D E. C O N N O L L Y , V I R G I N I A
M I K E Q U I G L E Y , I L L I N O I S
D A N N Y K. D A V I S , I L L I N O I S
B R U C E L. B R A L E Y , I O W A
P E T E R W E L C H , V E R M O N T
J O H N A . Y A R M U T H , K E N T U C K Y
C H R I S T O P H E R S. M U R P H Y , C O N N E C T I C U T
J A C K I E S P E I E R , C A L I F O R N I A
Mr. David J. Stern c/o Jeffrey Tew, Esq. Tew Cardenas LLP Four Seasons Tower, 15th Floor 1441 Brickell Avenue Miami, FL 33131-3407
Dear Mr. Stern:
The Committee is investigating widespread allegations of abuse by mortgage loan servicing companies and their agents, including wrongful foreclosures, inflated fees, deceptive practices, and fraud.1 To assist in this investigation, I request that you provide the following documents and information related to the Law Offices of David J. Stern, P.A., DJSP Enterprises, Inc., their affiliates, employees, subsidiaries, and subdivisions, for the time period from January 1, 2006, to the present:
1. A list of partners and supervisory employees of the Law Offices of David J. Stern, P.A., their job titles and responsibilities, and a description of ownership stake, i f any;
2. Compensation, including salary, bonuses, stock options, and dividends, of all partners and supervisory employees, including David J. Stern, and expenses paid by David J. Stern or the Law Offices of David J. Stern, P.A., for personal expenses of those individuals;
3. Financial statements, including a statement of annual revenue, from the Law Offices of David J. Stern, P.A. and DJSP Enterprises, Inc.;
1 See, e.g., Oversight Plan of the Committee on Oversight and Government Reform, 112th Congress (Feb. 10, 2011); and Testimony of Neil M. Barofsky, Special Inspector General for the Troubled Asset Relief Program, Hearing on Bailouts and the Foreclosure Crisis: Report ofthe Special Inspector General for the Troubled Asset Relief Program, House Committee on Oversight and Government Reform (Jan. 26, 2011) (stating that the performance of mortgage servicing companies has been "abysmal" and that "stories of servicer negligence and misconduct are legion").
Mr. David J. Stern Page 2
4. Any documents or instructions that pertain to the procedures followed by the Law Offices of David J. Stern, P.A. when preparing or filing a foreclosure, including the document referred to as the "bible" in the Deposition of Tammie Lou Kapusta;2 and
5. Email, interoffice communications and correspondence sent by or to you, notes and memoranda, and receipts that relate to on-site visits, audits, or meetings with clients, as discussed in the Deposition of Kelly Scott3 with the following entities and servicers:
Bank of America, Citigroup, GMAC, Goldman Sachs, Wells Fargo, Aurora Bank, Lender Processing Services, Prommis Solutions Holding Company, Federal National Mortgage Association, and Federal Home Loan Mortgage Association.
I request that you provide this information as soon as possible, but in no case later than March 25, 2011. When producing documents to the Committee, please deliver production sets to the Minority Staff in Room 2471 of the Rayburn House Office Building and the Majority Staff in Room 2157 of the Rayburn House Office Building. The Committee prefers, i f possible, to receive all documents in electronic format. I f you have any questions, please contact Christopher Staszak with the Committee staff at (202) 225-5051.
Sincerely
Elij an>^Lummings Ranking Member "8
cc: The Honorable Darrell E. Issa, Chairman
2 Deposition of Tammie Lou Kapusta, at 56 (Sept. 22, 2010) (online at www.scribd.com/doc/38890568/Full-Deposition-of-Tammie-Lou-Kapusta-Law-Office-of-David-J-Stern).
3 Deposition of Kelly Scott at 39-40 (Oct. 4, 2010) (online at www.scribd.com/doc/39594746/Full-Deposition-of-Kelly-Scott-of-the-Law-Office-of-David-J-Stern#open_download).
D A R R E L L E. I S S A , C A L I F O R N I A
C H A I R M A N
D A N B U R T O N , I N D I A N A
J O H N L. M I C A , F L O R I D A
T O D D R U S S E L L P L A T T S , P E N N S Y L V A N I A
M I C H A E L R. T U R N E R , O H I O
P A T R I C K M C H E N R Y , N O R T H C A R O L I N A
J I M J O R D A N , O H I O
J A S O N C H A F F E T Z , U T A H
C O N N I E M A C K , F L O R I D A
T I M W A L B E R G , M I C H I G A N
J A M E S L A N K F O R D , O K L A H O M A
J U S T I N A M A S H , M I C H I G A N
A N N M A R I E B U E R K L E , N E W Y O R K
P A U L A . G O S A R , D.D.S. , A R I Z O N A
R A U L R. L A B R A D O R , I D A H O
P A T R I C K M E E H A N , P E N N S Y L V A N I A
S C O T T D E S J A R L A I S , M .D . , T E N N E S S E E
J O E W A L S H , I L L I N O I S
T R E Y G O W D Y , S O U T H C A R O L I N A
D E N N I S A . R O S S , F L O R I D A
F R A N K C. G U I N T A , N E W H A M P S H I R E
B L A K E F A R E N T H O L D , T E X A S
M I K E K E L L Y , P E N N S Y L V A N I A
ONE HUNDRED TWELFTH CONGRESS
Congress of ttje fflmteti States House of ;Eepresentatfoea
C O M M I T T E E O N O V E R S I G H T A N D G O V E R N M E N T R E F O R M
2 1 5 7 RAYBURN HOUSE OFFICE BUILDING
WASHINGTON, D C 2 0 5 1 5 - 6 1 4 3
MAJORITY ( 2 0 2 ) 2 2 5 - 5 0 7 4
FACSIMILE ( 2 0 2 ) 2 2 5 - 3 9 7 4
MINORITY (202) 2 2 5 - 5 0 5 1
h t tp : / /overs igh t .house.gov
February 25, 2011 L A W R E N C E J . B R A D Y
S T A F F D I R E C T O R
E L I J A H E. C U M M I N G S , M A R Y L A N D
R A N K I N G M I N O R I T Y M E M B E R
E D O L P H U S T O W N S , N E W Y O R K
C A R O L Y N B. M A L O N E Y , N E W Y O R K
E L E A N O R H O L M E S N O R T O N ,
D I S T R I C T O F C O L U M B I A
D E N N I S J . K U C I N I C H , O H I O
J O H N F. T I E R N E Y , M A S S A C H U S E T T S
W M . L A C Y C L A Y , M I S S O U R I
S T E P H E N F. L Y N C H , M A S S A C H U S E T T S
J I M C O O P E R , T E N N E S S E E
G E R A L D E. C O N N O L L Y , V I R G I N I A
M I K E Q U I G L E Y , I L L I N O I S
D A N N Y K. D A V I S , I L L I N O I S
B R U C E L. B R A L E Y , I O W A
P E T E R W E L C H , V E R M O N T
J O H N A . Y A R M U T H , K E N T U C K Y
C H R I S T O P H E R S. M U R P H Y , C O N N E C T I C U T
J A C K I E S P E I E R , C A L I F O R N I A
Mr. Lee R. Mitau Executive Vice President and General Counsel U.S. Bancorp 800 Nicollet Mall Minneapolis, Minnesota 55402
Dear Mr. Mitau:
The Committee is investigating widespread allegations of abuse by mortgage loan servicing companies, including wrongful foreclosures, inflated fees, deceptive practices, and fraud in lending.1 As part of this investigation, I request that you provide the following documents and information from your organization, including its affiliates, subsidiaries, and subdivisions, for the time period from January 1, 2006, to the present:
1. Copies of all internal investigations and audits conducted by or on behalf of your organization relating to foreclosure policies, procedures, or practices;
2. Copies of all documents and communications with customers, within your organization, and with individuals or entities outside your organization relating to instances in which your organization determined that foreclosures were not properly executed;
3. Copies of all documents and communications with customers, within your organization, and with individuals or entities outside your organization relating to all instances in which your organization determined that improper fees were charged to homeowners in excess of $5,000 per household;
4. The total number of complaints received by your organization alleging that foreclosures were not properly executed; and
1 See, e.g., Testimony of Neil M . Barofsky, Special Inspector General for the Troubled Asset Relief Program, Hearing on Bailouts and the Foreclosure Crisis: Report of the Special Inspector General for the Troubled Asset Relief Program, House Committee on Oversight and Government Reform (Jan. 26, 2011) (stating that the performance of mortgage servicing companies has been "abysmal" and that "stories of servicer negligence and misconduct are legion").
Mr. Lee R. Mitau Page 2
5. The total number of complaints received by your organization alleging that fees were improperly charged to homeowners in excess of $5,000 per household.
I request that you provide this information as soon as possible, but in no case later than March 25, 2011. When producing documents to the Committee, please deliver production sets to the Minority Staff in Room 2471 of the Rayburn House Office Building and the Majority Staff in Room 2157 of the Rayburn House Office Building. The Committee prefers, i f possible, to receive all documents in electronic format. I f you have any questions, please contact Christopher Staszak with the Committee staff at (202) 225-5051.
Sincerely,
cc: The Honorable Darrell E. Issa, Chairman
D A R R E L L E. I S S A , C A L I F O R N I A
C H A I R M A N ONE HUNDRED TWELFTH CONGRESS E L I J A H E. C U M M I N G S , M A R Y L A N D
R A N K I N G M I N O R I T Y M E M B E R
D A N B U R T O N , I N D I A N A
J O H N L. M I C A , F L O R I D A
T O D D R U S S E L L P L A T T S , P E N N S Y L V A N I A
M I C H A E L R. T U R N E R , O H I O
P A T R I C K M C H E N R Y , N O R T H C A R O L I N A
J I M J O R D A N , O H I O
J A S O N C H A F F E T Z , U T A H
C O N N I E M A C K , F L O R I D A
T I M W A L B E R G , M I C H I G A N
J A M E S L A N K F O R D , O K L A H O M A
J U S T I N A M A S H , M I C H I G A N
A N N M A R I E B U E R K L E , N E W Y O R K
P A U L A . G O S A R , D.D.S. , A R I Z O N A
R A U L R. L A B R A D O R , I D A H O
P A T R I C K M E E H A N , P E N N S Y L V A N I A
S C O T T D E S J A R L A I S , M .D . , T E N N E S S E E
J O E W A L S H , I L L I N O I S
T R E Y G O W D Y , S O U T H C A R O L I N A
D E N N I S A. R O S S , F L O R I D A
F R A N K C. G U I N T A , N E W H A M P S H I R E
B L A K E F A R E N T H O L D , T E X A S
M I K E K E L L Y , P E N N S Y L V A N I A
Congress of tfje Unite* States E D O L P H U S T O W N S , N E W Y O R K
C A R O L Y N B. M A L O N E Y , N E W Y O R K
E L E A N O R H O L M E S N O R T O N ,
C O M M I T T E E O N O V E R S I G H T A N D G O V E R N M E N T R E F O R M
2 1 5 7 RAYBURN HOUSE OFFICE BUILDING
House of ifopresentattoes
WASHINGTON, D C 2 0 5 1 5 - 6 1 4 3
MAJORITY { 2 0 2 ) 2 2 5 - 5 0 7 4 FACSIMILE (202) 2 2 5 - 3 9 7 4 MINORITY (202) 2 2 5 - 5 0 5 1
D I S T R I C T O F C O L U M B I A
D E N N I S J . K U C I N I C H , O H I O
J O H N F. T I E R N E Y , M A S S A C H U S E T T S
W M . L A C Y C L A Y , M I S S O U R I
S T E P H E N F. L Y N C H , M A S S A C H U S E T T S
J I M C O O P E R , T E N N E S S E E
G E R A L D E. C O N N O L L Y , V I R G I N I A
M I K E Q U I G L E Y , I L L I N O I S
D A N N Y K. D A V I S , I L L I N O I S
B R U C E L. B R A L E Y , I O W A
P E T E R W E L C H , V E R M O N T
J O H N A . Y A R M U T H , K E N T U C K Y
C H R I S T O P H E R S. M U R P H Y , C O N N E C T I C U T
J A C K I E S P E I E R , C A L I F O R N I A
http://oversight. house.gov
February 25,2011 L A W R E N C E J . B R A D Y
S T A F F D I R E C T O R
Mr. Stephen M . Cutler Executive Vice President and General Counsel JP Morgan Chase & Co. 270 Park Avenue New York, New York 10017
Dear Mr. Cutler:
The Committee is investigating widespread allegations of abuse by mortgage loan servicing companies, including wrongful foreclosures, inflated fees, deceptive practices, and fraud in lending.1 As part of this investigation, I request that you provide the following documents and information from your organization, including its affiliates, subsidiaries, and subdivisions, for the time period from January 1, 2006, to the present:
1. Copies of all internal investigations and audits conducted by or on behalf of your organization relating to foreclosure policies, procedures, or practices;
2. Copies of all documents and communications with customers, within your organization, and with individuals or entities outside your organization relating to instances in which your organization determined that foreclosures were not properly executed;
3. Copies of all documents and communications with customers, within your organization, and with individuals or entities outside your organization relating to all instances in which your organization determined that improper fees were charged to homeowners in excess of $5,000 per household;
4. The total number of complaints received by your organization alleging that foreclosures were not properly executed; and
1 See, e.g., Testimony of Neil M. Barofsky, Special Inspector General for the Troubled Asset Relief Program, Hearing on Bailouts and the Foreclosure Crisis: Report of the Special Inspector General for the Troubled Asset Relief Program, House Committee on Oversight and Government Reform (Jan. 26, 2011) (stating that the performance of mortgage servicing companies has been "abysmal" and that "stories of servicer negligence and misconduct are legion").
Mr. Stephen M . Cutler Page 2
5. The total number of complaints received by your organization alleging that fees were improperly charged to homeowners in excess of $5,000 per household.
I request that you provide this information as soon as possible, but in no case later than March 25, 2011. When producing documents to the Committee, please deliver production sets to the Minority Staff in Room 2471 of the Rayburn House Office Building and the Majority Staff in Room 2157 ofthe Rayburn House Office Building. The Committee prefers, i f possible, to receive all documents in electronic format. I f you have any questions, please contact Christopher Staszak with the Committee staff at (202) 225-5051.
Sincerely,
cc: The Honorable Darrell E. Issa, Chairman
D A R R E L L E. I S S A , C A L I F O R N I A
C H A I R M A N ONE HUNDRED TWELFTH CONGRESS E L I J A H E. C U M M I N G S , M A R Y L A N D
R A N K I N G M I N O R I T Y M E M B E R
D A N B U R T O N , I N D I A N A
J O H N L. M I C A , F L O R I D A
T O D D R U S S E L L P L A T T S , P E N N S Y L V A N I A
M I C H A E L R. T U R N E R , O H I O
P A T R I C K M c H E N R Y , N O R T H C A R O L I N A
J I M J O R D A N , O H I O
J A S O N C H A F F E T Z , U T A H
C O N N I E M A C K , F L O R I D A
T I M W A L B E R G , M I C H I G A N
J A M E S L A N K F O R D , O K L A H O M A
J U S T I N A M A S H , M I C H I G A N
A N N M A R I E B U E R K L E , N E W Y O R K
P A U L A . G O S A R , D .D .S . , A R I Z O N A
R A U L R. L A B R A D O R , I D A H O
P A T R I C K M E E H A N , P E N N S Y L V A N I A
S C O T T D E S J A R L A I S , M . D . , T E N N E S S E E
J O E W A L S H , I L L I N O I S
T R E Y G O W D Y , S O U T H C A R O L I N A
D E N N I S A . R O S S , F L O R I D A
F R A N K C, G U I N T A , N E W H A M P S H I R E
B L A K E F A R E N T H O L D , T E X A S
M I K E K E L L Y , P E N N S Y L V A N I A
Congress of tfje Umteb States E D O L P H U S T O W N S , N E W Y O R K
C A R O L Y N B, M A L O N E Y , N E W Y O R K
E L E A N O R H O L M E S N O R T O N ,
C O M M I T T E E O N O V E R S I G H T A N D G O V E R N M E N T R E F O R M
2 1 5 7 RAYBURN HOUSE OFFICE BUILDING
House of &epresentatfoes
WASHINGTON, D C 2 0 5 1 5 - 6 1 4 3
D I S T R I C T O F C O L U M B I A
D E N N I S J . K U C I N I C H , O H I O
J O H N F. T I E R N E Y , M A S S A C H U S E T T S
W M . L A C Y C L A Y , M I S S O U R I
S T E P H E N F. L Y N C H , M A S S A C H U S E T T S
J I M C O O P E R , T E N N E S S E E
G E R A L D E. C O N N O L L Y , V I R G I N I A
M I K E Q U I G L E Y , I L L I N O I S
D A N N Y K. D A V I S , I L L I N O I S
B R U C E L. B R A L E Y , I O W A
PETER W E L C H , V E R M O N T
J O H N A . Y A R M U T H , K E N T U C K Y
C H R I S T O P H E R S. M U R P H Y , C O N N E C T I C U T
J A C K I E S P E I E R , C A L I F O R N I A
February 25, 2011 L A W R E N C E J . B R A D Y
S T A F F D I R E C T O R
Mr. Thomas Marano Chief Executive Officer of Mortgage Operations Ally Financial 200 Renaissance Center P.O. Box 200 Detroit, M I 48265
Dear Mr. Marano:
The Committee is investigating widespread allegations of abuse by mortgage loan servicing companies, including wrongful foreclosures, inflated fees, deceptive practices, and fraud in lending.1 As part of this investigation, I request that you provide the following documents and information from your organization, including its affiliates, subsidiaries, and subdivisions, for the time period from January 1, 2006, to the present:
1. Copies of all internal investigations and audits conducted by or on behalf of your organization relating to foreclosure policies, procedures, or practices;
2. Copies of all documents and communications with customers, within your organization, and with individuals or entities outside your organization relating to instances in which your organization determined that foreclosures were not properly executed;
3. Copies of all documents and communications with customers, within your organization, and with individuals or entities outside your organization relating to all instances in which your organization determined that improper fees were charged to homeowners in excess of $5,000 per household;
4. The total number of complaints received by your organization alleging that foreclosures were not properly executed; and
1 See, e.g., Testimony of Neil M . Barofsky, Special Inspector General for the Troubled Asset Relief Program, Hearing on Bailouts and the Foreclosure Crisis: Report of the Special Inspector General for the Troubled Asset Relief Program, House Committee on Oversight and Government Reform (Jan. 26, 2011) (stating that the performance of mortgage servicing companies has been "abysmal" and that "stories of servicer negligence and misconduct are legion").
Mr. Thomas Marano Page 2
5. The total number of complaints received by your organization alleging that fees were improperly charged to homeowners in excess of $5,000 per household.
I request that you provide this information as soon as possible, but in no case later than March 25, 2011. When producing documents to the Committee, please deliver production sets to the Minority Staff in Room 2471 of the Rayburn House Office Building and the Majority Staff in Room 2157 ofthe Rayburn House Office Building. The Committee prefers, i f possible, to receive all documents in electronic format. I f you have any questions, please contact Christopher Staszak with the Committee staff at (202) 225-5051.
Sincerely,
cc: The Honorable Darrell E. Issa, Chairman
D A R R E L L E. I S S A , C A L I F O R N I A
C H A I R M A N ONE HUNDRED TWELFTH CONGRESS E L I J A H E. C U M M I N G S , M A R Y L A N D
R A N K I N G M I N O R I T Y M E M B E R
D A N B U R T O N , I N D I A N A
J O H N L. M I C A , F L O R I D A
T O D D R U S S E L L P L A T T S , P E N N S Y L V A N I A
M I C H A E L R. T U R N E R , O H I O
P A T R I C K M C H E N R Y , N O R T H C A R O L I N A
J I M J O R D A N , O H I O
J A S O N C H A F F E T Z , U T A H
C O N N I E M A C K , F L O R I D A
T I M W A L B E R G , M I C H I G A N
J A M E S L A N K F O R D , O K L A H O M A
J U S T I N A M A S H , M I C H I G A N
A N N M A R I E B U E R K L E , N E W Y O R K
P A U L A . G O S A R , D.D.S. , A R I Z O N A
R A U L R. L A B R A D O R , I D A H O
P A T R I C K M E E H A N , P E N N S Y L V A N I A
S C O T T D E S J A R L A I S , M . D . , T E N N E S S E E
J O E W A L S H , I L L I N O I S
T R E Y G O W D Y , S O U T H C A R O L I N A
D E N N I S A . R O S S , F L O R I D A
F R A N K C. G U I N T A , N E W H A M P S H I R E
B L A K E F A R E N T H O L D , T E X A S
M I K E K E L L Y , P E N N S Y L V A N I A
Congress of tfje Unite* States E D O L P H U S T O W N S , N E W Y O R K
C A R O L Y N B. M A L O N E Y , N E W Y O R K
E L E A N O R H O L M E S N O R T O N ,
C O M M I T T E E O N O V E R S I G H T A N D G O V E R N M E N T R E F O R M
2 1 5 7 RAYBURN HOUSE OFFICE BUILDING
House of &epre£Sentattues
WASHINGTON, D C 2 0 5 1 5 - 6 1 4 3
D I S T R I C T O F C O L U M B I A
D E N N I S J . K U C I N I C H , O H I O
J O H N F. T I E R N E Y , M A S S A C H U S E T T S
W M . L A C Y C L A Y , M I S S O U R I
S T E P H E N F. L Y N C H , M A S S A C H U S E T T S
J I M C O O P E R , T E N N E S S E E
G E R A L D E. C O N N O L L Y , V I R G I N I A
M I K E Q U I G L E Y , I L L I N O I S
D A N N Y K. D A V I S , I L L I N O I S
B R U C E L. B R A L E Y , I O W A
PETER W E L C H , V E R M O N T
J O H N A . Y A R M U T H , K E N T U C K Y
C H R I S T O P H E R S. M U R P H Y , C O N N E C T I C U T
J A C K I E S P E I E R , C A L I F O R N I A
February 25, 2011 L A W R E N C E J . B R A D Y
S T A F F D I R E C T O R
Mr. Michael Heifer General Counsel and Corporate Secretary Citigroup 399 Park Avenue New York, New York 10043
Dear Mr. Heifer:
The Committee is investigating widespread allegations of abuse by mortgage loan servicing companies, including wrongful foreclosures, inflated fees, deceptive practices, and fraud in lending.1 As part of this investigation, I request that you provide the following documents and information from your organization, including its affiliates, subsidiaries, and subdivisions, for the time period from January 1, 2006, to the present:
1. Copies of all internal investigations and audits conducted by or on behalf of your organization relating to foreclosure policies, procedures, or practices;
2. Copies of all documents and communications with customers, within your organization, and with individuals or entities outside your organization relating to instances in which your organization determined that foreclosures were not properly executed;
3. Copies of all documents and communications with customers, within your organization, and with individuals or entities outside your organization relating to all instances in which your organization determined that improper fees were charged to homeowners in excess of $5,000 per household;
4. The total number of complaints received by your organization alleging that foreclosures were not properly executed; and
1 See, e.g., Testimony of Neil M. Barofsky, Special Inspector General for the Troubled Asset Relief Program, Hearing on Bailouts and the Foreclosure Crisis: Report of the Special Inspector General for the Troubled Asset Relief Program, House Committee on Oversight and Government Reform (Jan. 26, 2011) (stating that the performance of mortgage servicing companies has been "abysmal" and that "stories of servicer negligence and misconduct are legion").
Mr. Michael Heifer Page 2
5. The total number of complaints received by your organization alleging that fees were improperly charged to homeowners in excess of $5,000 per household.
I request that you provide this information as soon as possible, but in no case later than March 25, 2011. When producing documents to the Committee, please deliver production sets to the Minority Staff in Room 2471 of the Rayburn House Office Building and the Majority Staff in Room 2157 ofthe Rayburn House Office Building. The Committee prefers, i f possible, to receive all documents in electronic format. I f you have any questions, please contact Christopher Staszak with the Committee staff at (202) 225-5051.
Sincerely,
cc: The Honorable Darrell E. Issa, Chairman
DARRELL E. ISSA, CALIFORNIA CHAIRMAN
ONE.HUNDRED TWELFTH CONGRESS ELIJAH E. CUMMINGS, MARYLAND RANKING MINORITY MEMBER
DAN BURTON, INDIANA JOHN L. MICA, FLORIDA TODD RUSSELL PLATTS, PENNSYLVANIA MICHAEL R. TURNER, OHIO PATRICK McHENRY, NORTH CAROLINA JIM JORDAN, OHIO JASON CHAFFETZ, UTAH CONNIE MACK, FLORIDA TIM WALBERG, MICHIGAN JAMES LANKFORD, OKLAHOMA JUSTIN AMASH, MICHIGAN ANN MARIE BUERKLE, NEW YORK PAUL A. GOSAR, D.D.S., ARIZONA RAUL R. LABRADOR, IDAHO PATRICK MEEHAN, PENNSYLVANIA SCOTT D E S J A R L A I S , M.D., TENNESSEE JOE WALSH, ILLINOIS TREY GOWDY, SOUTH CAROLINA DENNIS A. ROSS, FLORIDA FRANK C. GUINTA, NEW HAMPSHIRE BLAKE FARENTHOLD, TEXAS MIKE KELLY, PENNSYLVANIA
Congress of ttje Unite* States EDOLPHUS TOWNS, NEW YORK CAROLYN B. MALONEY, NEW YORK ELEANOR HOLMES NORTON,
C O M M I T T E E O N O V E R S I G H T A N D G O V E R N M E N T R E F O R M
2 1 5 7 RAYBURN HOUSE OFFICE BUILDING
House of Eepresentattues
WASHINGTON, D C 2 0 5 1 5 - 6 1 4 3
MAJORITY ( 2 0 2 ) 2 2 5 - 5 0 7 4
FACSIMILE ( 2 0 2 ) 2 2 5 - 3 9 7 4
MINORITY (202) 2 2 5 - 5 0 5 1
DISTRICT OF COLUMBIA DENNIS J. KUCINICH, OHIO JOHN F. TIERNEY, MASSACHUSETTS WM. LACY CLAY, MISSOURI STEPHEN F. LYNCH, MASSACHUSETTS JIM COOPER, TENNESSEE GERALD E. CONNOLLY, VIRGINIA MIKE QUIGLEY, ILLINOIS DANNY K. DAVIS, ILLINOIS BRUCE L. BRALEY, IOWA PETER WELCH, VERMONT JOHN A. YARMUTH, KENTUCKY CHRISTOPHER S. MURPHY, CONNECTICUT JACKIE SPEIER, CALIFORNIA
http://oversight.house.gov
February 25, 2011 LAWRENCE J. BRADY
STAFF DIRECTOR
Mr. Nicholas D. Latrenta Executive Vice President and General Counsel MetLife, Inc. 200 Park Avenue New York, New York 10166
Dear Mr. Latrenta:
The Committee is investigating widespread allegations of abuse by mortgage loan servicing companies, including wrongful foreclosures, inflated fees, deceptive practices, and fraud in lending.1 As part of this investigation, I request that you provide the following documents and information from your organization, including its affiliates, subsidiaries, and subdivisions, for the time period from January 1, 2006, to the present:
1. Copies of all internal investigations and audits conducted by or on behalf of your organization relating to foreclosure policies, procedures, or practices;
2. Copies of all documents and communications with customers, within your organization, and with individuals or entities outside your organization relating to instances in which your organization determined that foreclosures were not properly executed;
3. Copies of all documents and communications with customers, within your organization, and with individuals or entities outside your organization relating to all instances in which your organization determined that improper fees were charged to homeowners in excess of $5,000 per household;
4. The total number of complaints received by your organization alleging that foreclosures were not properly executed; and
1 See, e.g., Testimony of Neil M. Barofsky, Special Inspector General for the Troubled Asset Relief Program, Hearing on Bailouts and the Foreclosure Crisis: Report of the Special Inspector General for the Troubled Asset Relief Program, House Committee on Oversight and Government Reform (Jan. 26, 2011) (stating that the performance of mortgage servicing companies has been "abysmal" and that "stories of servicer negligence and misconduct are legion").
Mr. Nicholas D. Latrenta Page 2
5. The total number of complaints received by your organization alleging that fees were improperly charged to homeowners in excess of $5,000 per household.
I request that you provide this information as soon as possible, but in no case later than March 25, 2011. When producing documents to the Committee, please deliver production sets to the Minority Staff in Room 2471 of the Rayburn House Office Building and the Majority Staff in Room 2157 of the Rayburn House Office Building. The Committee prefers, i f possible, to receive all documents in electronic format. I f you have any questions, please contact Christopher Staszak with the Committee staff at (202) 225-5051.
cc: The Honorable Darrell E. Issa, Chairman
D A R R E L L E. I S S A , C A L I F O R N I A
C H A I R M A N ONE HUNDRED TWELFTH CONGRESS E L I J A H E. C U M M I N G S , M A R Y L A N D
R A N K I N G M I N O R I T Y M E M B E R
D A N B U R T O N , I N D I A N A
J O H N L. M I C A , F L O R I D A
T O D D R U S S E L L P L A T T S , P E N N S Y L V A N I A
M I C H A E L R. T U R N E R , O H I O
P A T R I C K M C H E N R Y , N O R T H C A R O L I N A
J I M J O R D A N , O H I O
J A S O N C H A F F E T Z , U T A H
C O N N I E M A C K , F L O R I D A
T I M W A L B E R G , M I C H I G A N
J A M E S L A N K F O R D , O K L A H O M A
J U S T I N A M A S H , M I C H I G A N
A N N M A R I E B U E R K L E , N E W Y O R K
P A U L A . G O S A R , D.D.S. , A R I Z O N A
R A U L R. L A B R A D O R , I D A H O
P A T R I C K M E E H A N , P E N N S Y L V A N I A
S C O T T D E S J A R L A I S , M .D . , T E N N E S S E E
J O E W A L S H , I L L I N O I S
T R E Y G O W D Y , S O U T H C A R O L I N A
D E N N I S A . R O S S , F L O R I D A
F R A N K C. G U I N T A , N E W H A M P S H I R E
B L A K E F A R E N T H O L D , T E X A S
M I K E K E L L Y , P E N N S Y L V A N I A
Congress of ttje ®mteb States E D O L P H U S T O W N S , N E W Y O R K
C A R O L Y N B. M A L O N E Y , N E W Y O R K
E L E A N O R H O L M E S N O R T O N ,
C O M M I T T E E O N O V E R S I G H T A N D G O V E R N M E N T R E F O R M
2 1 5 7 RAYBURN HOUSE OFFICE BUILDING
House of jKepresentattbes
WASHINGTON, D C 2 0 5 1 5 - 6 1 4 3
MAJOHI-TY ( 2 0 2 ) 2 2 5 - 5 0 7 4
FACSIMILE ( 2 0 2 ) 2 2 5 - 3 9 7 4
MINORITY (202) 2 2 5 - 5 0 5 1
D I S T R I C T OF C O L U M B I A
D E N N I S J . K U C I N I C H , O H I O
J O H N F. T I E R N E Y , M A S S A C H U S E T T S
W M . L A C Y C L A Y , M I S S O U R I
S T E P H E N F, L Y N C H , M A S S A C H U S E T T S
J I M C O O P E R , T E N N E S S E E
G E R A L D E. C O N N O L L Y , V I R G I N I A
M I K E Q U I G L E Y , I L L I N O I S
D A N N Y K. D A V I S , I L L I N O I S
B R U C E L. B R A L E Y , I O W A
P E T E R W E L C H , V E R M O N T
J O H N A . Y A R M U T H , K E N T U C K Y
C H R I S T O P H E R S. M U R P H Y , C O N N E C T I C U T
J A C K I E S P E I E R , C A L I F O R N I A
http://oversight.house.gov
February 25,2011 L A W R E N C E J . B R A D Y
S T A F F D I R E C T O R
Mr. Marty Foster Senior Vice President of Servicing PHH Mortgage 1 Mortgage Way
Mount Laurel, New Jersey 08054
Dear Mr. Foster:
The Committee is investigating widespread allegations of abuse by mortgage loan servicing companies, including wrongful foreclosures, inflated fees, deceptive practices, and fraud in lending.1 As part of this investigation, I request that you provide the following documents and information from your organization, including its affiliates, subsidiaries, and subdivisions, for the time period from January 1, 2006, to the present:
1. Copies of all internal investigations and audits conducted by or on behalf of your organization relating to foreclosure policies, procedures, or practices;
2. Copies of all documents and communications with customers, within your organization, and with individuals or entities outside your organization relating to instances in which your organization determined that foreclosures were not properly executed;
3. Copies of all documents and communications with customers, within your organization, and with individuals or entities outside your organization relating to all instances in which your organization determined that improper fees were charged to homeowners in excess of $5,000 per household;
4. The total number of complaints received by your organization alleging that foreclosures were not properly executed; and
1 See, e.g., Testimony of Neil M. Barofsky, Special Inspector General for the Troubled Asset Relief Program, Hearing on Bailouts and the Foreclosure Crisis: Report of the Special Inspector General for the Troubled Asset Relief Program, House Committee on Oversight and Government Reform (Jan. 26, 2011) (stating that the performance of mortgage servicing companies has been "abysmal" and that "stories of servicer negligence and misconduct are legion").
Mr. Marty Foster Page 2
5. The total number of complaints received by your organization alleging that fees were improperly charged to homeowners in excess of $5,000 per household.
I request that you provide this information as soon as possible, but in no case later than March 25, 2011. When producing documents to the Committee, please deliver production sets to the Minority Staff in Room 2471 of the Rayburn House Office Building and the Majority Staff in Room 2157 ofthe Rayburn House Office Building. The Committee prefers, i f possible, to receive all documents in electronic format. I f you have any questions, please contact Christopher Staszak with the Committee staff at (202) 225-5051.
Sincerely,
cc: The Honorable Darrell E. Issa, Chairman
D A R R E L L E. I S S A , C A L I F O R N I A
C H A I R M A N
D A N B U R T O N , I N D I A N A
J O H N L. M I C A , F L O R I D A
T O D D R U S S E L L P L A T T S , P E N N S Y L V A N I A
M I C H A E L R. T U R N E R , O H I O
P A T R I C K M C H E N R Y , N O R T H C A R O L I N A
J I M J O R D A N , O H I O
J A S O N C H A F F E T Z , U T A H
C O N N I E M A C K , F L O R I D A
T I M W A L B E R G , M I C H I G A N
J A M E S L A N K F O R D , O K L A H O M A
J U S T I N A M A S H , M I C H I G A N
A N N M A R I E B U E R K L E , N E W Y O R K
P A U L A . G O S A R , D.D.S. , A R I Z O N A
R A U L R. L A B R A D O R , I D A H O
P A T R I C K M E E H A N , P E N N S Y L V A N I A
S C O T T D E S J A R L A I S , M .D . , T E N N E S S E E
J O E W A L S H , I L L I N O I S
T R E Y G O W D Y , S O U T H C A R O L I N A
D E N N I S A . R O S S , F L O R I D A
F R A N K C. G U I N T A , N E W H A M P S H I R E
B L A K E F A R E N T H O L D , T E X A S
M I K E K E L L Y , P E N N S Y L V A N I A
L A W R E N C E J . B R A D Y
S T A F F D I R E C T O R
ONE HUNDRED TWELFTH CONGRESS
Congress of tfje ©ntteb States House of Eepresentattoes
C O M M I T T E E O N O V E R S I G H T A N D G O V E R N M E N T R E F O R M
2 1 5 7 RAYBURN HOUSE OFFICE BUILDING
WASHINGTON, D C 2 0 5 1 5 - 6 1 4 3
MAJORITY (202) 2 2 5 - 5 0 7 4
FACSIMILE (202) 2 2 5 - 3 9 7 4
MINORITY (202) 2 2 5 - 5 0 5 1
http://oversight.house.gov
February 25, 2011
E L I J A H E. C U M M I N G S , M A R Y L A N D
R A N K I N G M I N O R I T Y M E M B E R
E D O L P H U S T O W N S , N E W Y O R K
C A R O L Y N B. M A L O N E Y , N E W Y O R K
E L E A N O R H O L M E S N O R T O N ,
D I S T R I C T O F C O L U M B I A
D E N N I S J . K U C I N I C H , O H I O
J O H N F. T I E R N E Y , M A S S A C H U S E T T S
W M . L A C Y C L A Y , M I S S O U R I
S T E P H E N F. L Y N C H , M A S S A C H U S E T T S
J I M C O O P E R , T E N N E S S E E
G E R A L D E. C O N N O L L Y , V I R G I N I A
M I K E Q U I G L E Y , I L L I N O I S
D A N N Y K. D A V I S , I L L I N O I S
B R U C E L. B R A L E Y , I O W A
P E T E R W E L C H , V E R M O N T
J O H N A . Y A R M U T H , K E N T U C K Y
C H R I S T O P H E R S. M U R P H Y , C O N N E C T I C U T
J A C K I E S P E I E R , C A L I F O R N I A
Ms. Helen Pudlin General Counsel PNC Financial Services Group, Inc. One PNC Plaza 249 Fifth Avenue Pittsburgh, Pennsylvania 15222
Dear Ms. Pudlin:
The Committee is investigating widespread allegations of abuse by mortgage loan servicing companies, including wrongful foreclosures, inflated fees, deceptive practices, and fraud in lending.1 As part of this investigation, I request that you provide the following documents and information from your organization, including its affiliates, subsidiaries, and subdivisions, for the time period from January 1, 2006, to the present:
1. Copies of all internal investigations and audits conducted by or on behalf of your organization relating to foreclosure policies, procedures, or practices;
2. Copies of all documents and communications with customers, within your organization, and with individuals or entities outside your organization relating to instances in which your organization determined that foreclosures were not properly executed;
3. Copies of all documents and communications with customers, within your organization, and with individuals or entities outside your organization relating to all instances in which your organization determined that improper fees were charged to homeowners in excess of $5,000 per household;
4. The total number of complaints received by your organization alleging that foreclosures were not properly executed; and
1 See, e.g., Testimony of Neil M. Barofsky, Special Inspector General for the Troubled Asset Relief Program, Hearing on Bailouts and the Foreclosure Crisis: Report of the Special Inspector General for the Troubled Asset Relief Program, House Committee on Oversight and Government Reform (Jan. 26, 2011) (stating that the performance of mortgage servicing companies has been "abysmal" and that "stories of servicer negligence and misconduct are legion").
Ms. Helen Pudlin Page 2
5. The total number of complaints received by your organization alleging that fees were improperly charged to homeowners in excess of $5,000 per household.
I request that you provide this information as soon as possible, but in no case later than March 25, 2011. When producing documents to the Committee, please deliver production sets to the Minority Staff in Room 2471 of the Rayburn House Office Building and the Majority Staff in Room 2157 of the Rayburn House Office Building. The Committee prefers, i f possible, to receive all documents in electronic format. I f you have any questions, please contact Christopher Staszak with the Committee staff at (202) 225-5051.
Sincerely,
Ranking Member
cc: The Honorable Darrell E. Issa, Chairman
DARRELL E. ISSA, CALIFORNIA CHAIRMAN
ONE HUNDRED TWELFTH CONGRESS ELIJAH E. CUMMINGS, MARYLAND RANKING MINORITY MEMBER
DAN BURTON, INDIANA JOHN L. MICA, FLORIDA TODD RUSSELL PLATTS, PENNSYLVANIA MICHAEL R. TURNER, OHIO PATRICK McHENRY, NORTH CAROLINA JIM JORDAN, OHIO JASON CHAFFETZ, UTAH CONNIE MACK, FLORIDA TIM WALBERG, MICHIGAN JAMES LANKFORD, OKLAHOMA JUSTIN AMASH, MICHIGAN ANN MARIE BUERKLE, NEW YORK PAUL A. GOSAR, D.D.S., ARIZONA RAUL R. LABRADOR, IDAHO PATRICK MEEHAN, PENNSYLVANIA SCOTT D E S J A R L A I S , M.D., TENNESSEE JOE WALSH, ILLINOIS TREY GOWDY, SOUTH CAROLINA DENNIS A. ROSS, FLORIDA FRANK C. GUINTA, NEW HAMPSHIRE BLAKE FARENTHOLD,TEXAS MIKE KELLY, PENNSYLVANIA
Congress of tfje Untteti States EDOLPHUS TOWNS, NEW YORK CAROLYN B. MALONEY, NEW YORK ELEANOR HOLMES NORTON,
C O M M I T T E E O N O V E R S I G H T A N D G O V E R N M E N T R E F O R M
2 1 5 7 RAYBURN HOUSE OFFICE BUILDING
House of &epresentatfoes
WASHINGTON, D C 2 0 5 1 5 - 6 1 4 3
DISTRICT OF COLUMBIA DENNIS J. KUCINICH, OHIO JOHN F. TIERNEY, MASSACHUSETTS WM, LACY CLAY, MISSOURI STEPHEN F. LYNCH, MASSACHUSETTS JIM COOPER, TENNESSEE GERALD E. CONNOLLY, VIRGINIA MIKE QUIGLEY, ILLINOIS DANNY K. DAVIS, ILLINOIS BRUCE L. BRALEY, IOWA PETER WELCH, VERMONT JOHN A. YARMUTH, KENTUCKY CHRISTOPHER S. MURPHY, CONNECTICUT JACKIE SPEIER, CALIFORNIA
February 25, 2011 LAWRENCE J. BRADY
STAFF DIRECTOR
Ms. Barbara J. Desoer President Bank of America Home Loans 100 North Tryon Street Charlotte, NC 28255
Dear Ms. Desoer:
The Committee is investigating widespread allegations of abuse by mortgage loan servicing companies, including wrongful foreclosures, inflated fees, deceptive practices, and fraud in lending.1 As part of this investigation, I request that you provide the following documents and information from your organization, including its affiliates, subsidiaries, and subdivisions, for the time period from January 1, 2006, to the present:
1. Copies of all internal investigations and audits conducted by or on behalf of your organization relating to foreclosure policies, procedures, or practices;
2. Copies of all documents and communications with customers, within your organization, and with individuals or entities outside your organization relating to instances in which your organization determined that foreclosures were not properly executed;
3. Copies of all documents and communications with customers, within your organization, and with individuals or entities outside your organization relating to all instances in which your organization determined that improper fees were charged to homeowners in excess of $5,000 per household;
4. The total number of complaints received by your organization alleging that foreclosures were not properly executed; and
1 See, e.g., Testimony of Neil M. Barofsky, Special Inspector General for the Troubled Asset Relief Program, Hearing on Bailouts and the Foreclosure Crisis: Report of the Special Inspector General for the Troubled Asset Relief Program, House Committee on Oversight and Government Reform (Jan. 26, 2011) (stating that the performance of mortgage servicing companies has been "abysmal" and that "stories of servicer negligence and misconduct are legion").
Ms. Barbara J. Desoer Page 2
5. The total number of complaints received by your organization alleging that fees were improperly charged to homeowners in excess of $5,000 per household.
I request that you provide this information as soon as possible, but in no case later than March 25, 2011. When producing documents to the Committee, please deliver production sets to the Minority Staff in Room 2471 of the Rayburn House Office Building and the Majority Staff in Room 2157 of the Rayburn House Office Building. The Committee prefers, i f possible, to receive all documents in electronic format. I f you have any questions, please contact Christopher Staszak with the Committee staff at (202) 225-5051.
Sincerely,
cc: The Honorable Darrell E. Issa, Chairman
D A R R E L L E. I S S A , C A L I F O R N I A
C H A I R M A N ONE HUNDRED TWELFTH CONGRESS E L I J A H E. C U M M I N G S , M A R Y L A N D
R A N K I N G M I N O R I T Y M E M B E R
D A N B U R T O N , I N D I A N A
J O H N L. M I C A , F L O R I D A
T O D D R U S S E L L P L A T T S , P E N N S Y L V A N I A
M I C H A E L R. T U R N E R , O H I O
P A T R I C K M C H E N R Y , N O R T H C A R O L I N A
J I M J O R D A N , O H I O
J A S O N C H A F F E T Z , U T A H
C O N N I E M A C K , F L O R I D A
T I M W A L B E R G , M I C H I G A N
J A M E S L A N K F O R D , O K L A H O M A
J U S T I N A M A S H , M I C H I G A N
A N N M A R I E B U E R K L E , N E W Y O R K
P A U L A . G O S A R , D.D.S. , A R I Z O N A
R A U L R. L A B R A D O R , I D A H O
P A T R I C K M E E H A N , P E N N S Y L V A N I A
S C O T T D E S J A R L A I S , M .D . , T E N N E S S E E
J O E W A L S H , I L L I N O I S
T R E Y G O W D Y , S O U T H C A R O L I N A
D E N N I S A . R O S S , F L O R I D A
F R A N K C. G U I N T A , N E W H A M P S H I R E
B L A K E F A R E N T H O L D , T E X A S
M I K E K E L L Y , P E N N S Y L V A N I A
Congress of tfje Umteb States E D O L P H U S T O W N S , N E W Y O R K
C A R O L Y N B. M A L O N E Y , N E W Y O R K
E L E A N O R H O L M E S N O R T O N ,
C O M M I T T E E O N O V E R S I G H T A N D G O V E R N M E N T R E F O R M
2 1 5 7 RAYBURN HOUSE OFFICE BUILDING
House of &epreseutattrjes
WASHINGTON, D C 2 0 5 1 5 - 6 1 4 3
MAJORITY ( 2 0 2 ) 2 2 5 - 5 0 7 4 FACSIMILE ( 2 0 2 ) 2 2 5 - 3 9 7 4 MINORITY (202) 2 2 5 - 5 0 5 1
D I S T R I C T O F C O L U M B I A
D E N N I S J , K U C I N I C H , O H I O
J O H N F. T I E R N E Y , M A S S A C H U S E T T S
W M . L A C Y C L A Y , M I S S O U R I
S T E P H E N F. L Y N C H , M A S S A C H U S E T T S
J I M C O O P E R , T E N N E S S E E
G E R A L D E. C O N N O L L Y , V I R G I N I A
M I K E Q U I G L E Y , I L L I N O I S
D A N N Y K. D A V I S , I L L I N O I S
B R U C E L. B R A L E Y , I O W A
P E T E R W E L C H , V E R M O N T
J O H N A . Y A R M U T H , K E N T U C K Y
C H R I S T O P H E R S. M U R P H Y , C O N N E C T I C U T
J A C K I E S P E I E R , C A L I F O R N I A
http://oversight.house.gov
February 25, 2011 L A W R E N C E J . B R A D Y
S T A F F D I R E C T O R
Mr. Raymond D. Fortin General Counsel SunTrust Banks, Inc. 303 Peachtree Street, N.E. Atlanta, Georgia 30308
Dear Mr. Fortin:
The Committee is investigating widespread allegations of abuse by mortgage loan servicing companies, including wrongful foreclosures, inflated fees, deceptive practices, and fraud in lending.1 As part of this investigation, I request that you provide the following documents and information from your organization, including its affiliates, subsidiaries, and subdivisions, for the time period from January 1, 2006, to the present:
1. Copies of all internal investigations and audits conducted by or on behalf of your organization relating to foreclosure policies, procedures, or practices;
2. Copies of all documents and communications with customers, within your organization, and with individuals or entities outside your organization relating to instances in which your organization determined that foreclosures were not properly executed;
3. Copies of all documents and communications with customers, within your organization, and with individuals or entities outside your organization relating to all instances in which your organization determined that improper fees were charged to homeowners in excess of $5,000 per household;
4. The total number of complaints received by your organization alleging that foreclosures were not properly executed; and
1 See, e.g., Testimony of Neil M. Barofsky, Special Inspector General for the Troubled Asset Relief Program, Hearing on Bailouts and the Foreclosure Crisis: Report of the Special Inspector General for the Troubled Asset Relief Program, House Committee on Oversight and Government Reform (Jan. 26, 2011) (stating that the performance of mortgage servicing companies has been "abysmal" and that "stories of servicer negligence and misconduct are legion").
Mr. Raymond D. Fortin Page 2
5. The total number of complaints received by your organization alleging that fees were improperly charged to homeowners in excess of $5,000 per household.
I request that you provide this information as soon as possible, but in no case later than March 25, 2011. When producing documents to the Committee, please deliver production sets to the Minority Staff in Room 2471 of the Rayburn House Office Building and the Majority Staff in Room 2157 of the Rayburn House Office Building. The Committee prefers, i f possible, to receive all documents in electronic format. I f you have any questions, please contact Christopher Staszak with the Committee staff at (202) 225-5051.
Sincerely,
cc: The Honorable Darrell E. Issa, Chairman
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http://oversight.house.gov
February 25, 2011 L A W R E N C E J . B R A D Y
S T A F F D I R E C T O R
Mr. James M . Strother Executive Vice President and General Counsel Wells Fargo & Company 420 Montgomery Street San Francisco, California 94163
Dear Mr. Strother:
The Committee is investigating widespread allegations of abuse by mortgage loan servicing companies, including wrongful foreclosures, inflated fees, deceptive practices, and fraud in lending.1 As part of this investigation, I request that you provide the following documents and information from your organization, including its affiliates, subsidiaries, and subdivisions, for the time period from January 1, 2006, to the present:
1. Copies of all internal investigations and audits conducted by or on behalf of your organization relating to foreclosure policies, procedures, or practices;
2. Copies of all documents and communications with customers, within your organization, and with individuals or entities outside your organization relating to instances in which your organization determined that foreclosures were not properly executed;
3. Copies of all documents and communications with customers, within your organization, and with individuals or entities outside your organization relating to all instances in which your organization determined that improper fees were charged to homeowners in excess of $5,000 per household;
4. The total number of complaints received by your organization alleging that foreclosures were not properly executed; and
1 See, e.g., Testimony of Neil M . Barofsky, Special Inspector General for the Troubled Asset Relief Program, Hearing on Bailouts and the Foreclosure Crisis: Report of the Special Inspector General for the Troubled Asset Relief Program, House Committee on Oversight and Government Reform (Jan. 26, 2011) (stating that the performance of mortgage servicing companies has been "abysmal" and that "stories of servicer negligence and misconduct are legion").
Mr. James M. Strother Page 2
5. The total number of complaints received by your organization alleging that fees were improperly charged to homeowners in excess of $5,000 per household.
I request that you provide this information as soon as possible, but in no case later than March 25, 2011. When producing documents to the Committee, please deliver production sets to the Minority Staff in Room 2471 of the Rayburn House Office Building and the Majority Staff in Room 2157 of the Rayburn House Office Building. The Committee prefers, i f possible, to receive all documents in electronic format. I f you have any questions, please contact Christopher Staszak with the Committee staff at (202) 225-5051.
Sincerely,
cc: The Honorable Darrell E. Issa, Chairman