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Page 1: One chapter © 2015 McGraw-Hill Education.. 1-2 communicating in the workplace © 2014 by McGraw-Hill Education. This is proprietary material solely for

onechapter

© 2015 McGraw-Hill Education.

Page 2: One chapter © 2015 McGraw-Hill Education.. 1-2 communicating in the workplace © 2014 by McGraw-Hill Education. This is proprietary material solely for

1-2

communicating in the workplace

© 2014 by McGraw-Hill Education. This is proprietary material solely for authorized instructor use. Not authorized for sale or distribution in any manner. This document may not be copied, scanned, duplicated, forwarded, distributed, or posted on a website, in whole or part.

chapter oneCommunicating in the Workplace

Page 3: One chapter © 2015 McGraw-Hill Education.. 1-2 communicating in the workplace © 2014 by McGraw-Hill Education. This is proprietary material solely for

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1-3Learning ObjectivesExplain and/or describe the following: importance of business communication current challenges three main categories formal vs. informal networks business communication contexts communication as problem-solving

Page 4: One chapter © 2015 McGraw-Hill Education.. 1-2 communicating in the workplace © 2014 by McGraw-Hill Education. This is proprietary material solely for

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1-4Importance

Communication was rated the most valuable soft skill in business.

National Association of Colleges andEmployers Job Outlook Survey, 2011

Page 5: One chapter © 2015 McGraw-Hill Education.. 1-2 communicating in the workplace © 2014 by McGraw-Hill Education. This is proprietary material solely for

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1-5Need

Employers list communication and efficiency as the top skills to be improved

in the workplace. -NFI Research

Page 6: One chapter © 2015 McGraw-Hill Education.. 1-2 communicating in the workplace © 2014 by McGraw-Hill Education. This is proprietary material solely for

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1-6Challenges

• Media literacy• Increased globalism• Analytical skills• Ethics • Social responsibility

Page 7: One chapter © 2015 McGraw-Hill Education.. 1-2 communicating in the workplace © 2014 by McGraw-Hill Education. This is proprietary material solely for

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1-7

Diversity

Page 8: One chapter © 2015 McGraw-Hill Education.. 1-2 communicating in the workplace © 2014 by McGraw-Hill Education. This is proprietary material solely for

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1-8

Categories Operational

- Internal - External

Personal

Page 9: One chapter © 2015 McGraw-Hill Education.. 1-2 communicating in the workplace © 2014 by McGraw-Hill Education. This is proprietary material solely for

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1-9

Formal network- Well-established along operational

lines- Depends on certain established forms

or “genres” in the company- Planned and managed

Informal network- Complex- Dynamic

Networks

Page 10: One chapter © 2015 McGraw-Hill Education.. 1-2 communicating in the workplace © 2014 by McGraw-Hill Education. This is proprietary material solely for

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1-10Formal vs. Informal Networks

Page 11: One chapter © 2015 McGraw-Hill Education.. 1-2 communicating in the workplace © 2014 by McGraw-Hill Education. This is proprietary material solely for

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1-11

Communication Factors• Nature of the

business• Size and

complexity• Industry

environment—stable or volatile?

• Geographic dispersion

• Organizational culture

Page 12: One chapter © 2015 McGraw-Hill Education.. 1-2 communicating in the workplace © 2014 by McGraw-Hill Education. This is proprietary material solely for

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1-12

Problem SolvingMost business communication problems are ill-defined and need:

Research Analysis Creativity Judgment

Page 13: One chapter © 2015 McGraw-Hill Education.. 1-2 communicating in the workplace © 2014 by McGraw-Hill Education. This is proprietary material solely for

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Communication Model

Page 14: One chapter © 2015 McGraw-Hill Education.. 1-2 communicating in the workplace © 2014 by McGraw-Hill Education. This is proprietary material solely for

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1-14

The larger context• business-economic• sociocultural• historical

The communicators’ relationship

The communicators’ contexts• organizational• professional• personal

Communication Contexts

Page 15: One chapter © 2015 McGraw-Hill Education.. 1-2 communicating in the workplace © 2014 by McGraw-Hill Education. This is proprietary material solely for

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The sender . . .– senses a need to

communicate– defines the situation– considers possible

solutions– selects the best one– composes the

message (medium, content, structure, style, form)

– sends the message

Communication ProcessThe receiver . . .– receives the message– interprets in– decides on a response

considers – replies (becoming a

new sender)

Chapter 10 · Irwin/McGraw-Hill © The McGraw-Hill Companies, Inc., 2001 $ Irwin/McGraw-Hill © The McGraw-Hill Companies, Inc.,

© 2012 McGraw-Hill Ryerson Limited1 © 2009 McGraw-Hill Ryerson Limited

McGraw-Hill/Irwin Copyright © 2008, The McGraw-Hill Companies, Inc. All rights reserved.McGraw-Hill/Irwin Copyright © 2008 The McGraw-Hill Companies, Inc

Local Marketing in Mature Markets Chapter Eight. Irwin/McGraw-Hill ©The McGraw-Hill Companies,, Inc., 2000 Irwin/McGraw-Hill ©The McGraw-Hill Companies,,

© The McGraw-Hill Companies, Inc., 2003 McGraw-Hill/Irwin

McGraw-Hill/Irwin Copyright © 2008 by The McGraw-Hill

#14-1 McGraw-Hill/Irwin © 2005 The McGraw-Hill Companies, Inc., All Rights Reserved. McGraw-Hill/Irwin © 2005 The McGraw-Hill Companies, Inc., All Rights

McGraw-Hill © 2006 The McGraw-Hill Companies, Inc. All rights reserved. 5-1 McGraw-Hill © 2006 The McGraw-Hill Companies, Inc. All rights reserved. SOCIOLOGY:

©2009 The McGraw-Hill Companies, All Rights Reserved McGraw-Hill/Irwin ©2009 The McGraw-Hill Companies, All Rights Reserved ©2009 The McGraw-Hill Companies,

Chapter 11 · Irwin/McGraw-Hill © The McGraw-Hill Companies, Inc., 2001 Chapter 11 Reporting and Interpreting Owners’ Equity. Irwin/McGraw-Hill © The McGraw-Hill Companies, Inc.,

McGraw-Hill/Irwin Copyright © 2004, The McGraw-Hill Companies

McGraw-Hill/Irwin Copyright © 2008 The McGraw-Hill Companies

McGraw-Hill/Irwin © 2009 The McGraw-Hill Companies, All Rights Reserved Copyright © 2010 by The McGraw-Hill Companies, Inc. All rights reserved. McGraw-Hill/Irwin

McGraw-Hill © 2000 The McGraw-Hill Companies 1 M S McGraw-Hill © 2000 The McGraw-Hill Companies 2a edición Marketing de servicios Un enfoque de integración

McGraw-Hill/Irwin Copyright © 2008, The McGraw-Hill Companies, Inc. All rights reserved. McGraw-Hill/Irwin Copyright © 2008 by The McGraw-Hill Companies,

McGraw-Hill/Irwin Copyright © 2007 by The McGraw-Hill

McGraw-Hill©The McGraw-Hill Companies, Inc., 2000 SUBNETTING

© 2002 McGraw-Hill Companies, Inc., McGraw-Hill/Irwin

McGraw-Hill/Irwin © 2006 The McGraw-Hill Companies, Inc. All

McGraw-Hill/Irwin ©2005 The McGraw-Hill Companies, All rights reserved ©2005 The McGraw-Hill Companies, All rights reserved McGraw-Hill/Irwin

McGraw-Hill © 2005 The McGraw-Hill Companies, Inc. All rights reserved. 1 The Sociological Perspective McGraw-Hill © 2005 The McGraw-Hill Companies, Inc

1 McGraw-Hill/Irwin © 2006 The McGraw-Hill Companies, Inc., All Rights Reserved. Chapter Seven McGraw-Hill/Irwin © 2006 The McGraw-Hill Companies, Inc.,

McGraw-Hill Ryerson Copyright © 2006 by The McGraw-Hill

McGraw-Hill © 2004 The McGraw-Hill Companies, Inc. 1

Chapter Ten LocalMarketing in Emerging Markets Irwin/McGraw-Hill ©The McGraw-Hill Companies,, Inc., 2000 Irwin/McGraw-Hill ©The McGraw-Hill Companies,,

McGraw-Hill/Irwin ©2005 The McGraw-Hill Companies, All rights reserved McGraw-Hill/Irwin

©The McGraw-Hill Companies, Inc. 2008McGraw-Hill/Irwin McGraw-Hill Education Copyright © 2015 by the McGraw-Hill Education. This is proprietary material

McGraw-Hill © 2006 The McGraw-Hill Companies, Inc. All rights reserved. 3-1 McGraw-Hill © 2006 The McGraw-Hill Companies, Inc. All rights reserved. SOCIOLOGY:

12-1 McGraw-Hill/Irwin © 2012 The McGraw-Hill Companies, All Rights Reserved McGraw-Hill/Irwin Copyright © 2013 by The McGraw-Hill Companies, Inc. All

McGraw-Hill © 2000 The McGraw-Hill Companies 1 S M McGraw-Hill © 2000 The McGraw-Hill Companies

McGraw-Hill/Irwin © 2009 The McGraw-Hill Companies, All Rights Reserved McGraw-Hill/Irwin Copyright © 2009 by The McGraw-Hill Companies, All Rights Reserved

© McGraw-Hill Companies, Inc., McGraw-Hill/Irwin

McGraw-Hill © 2005 The McGraw-Hill Companies, Inc. All rights reserved. 1 The Sociological Perspective CHANGING SOCIETY part McGraw-Hill © 2005 The McGraw-Hill

© McGraw-Hill Companies, Inc., McGraw-Hill/Irwin McGraw-Hill/Irwin Copyright © 2010 by The McGraw-Hill Companies, Inc. All rights reserved

1 2-1 McGraw-Hill/Irwin Copyright © 2003 by The McGraw-Hill Companies, Inc. All rights reserved. McGraw-Hill/Irwin © 2003 The McGraw-Hill Companies, Inc.,