on year of lean it at auchan:direct by bastien duret, cto
TRANSCRIPT
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Lean @Auchan:Direct
Bastien Duret
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1. Auchan:Direct ?
2. Looking back
3. Looking forward
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1. Auchan:Direct ?
2. Looking back
3. Looking forward
Which problem do we solve ?
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Shop online Get delivered the next day
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1. Auchan:Direct ?
2. Looking back
3. Looking forward
Situation
• Low customer satisfaction
• Inability to change
• Rising competition
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Target
Great user experience
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High-performing empowered teams
An early struggle
September 2015
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Plan : have the CEO place an order on October 27th
Showing the product to the client
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Old website
Existinginformation system
New warehouse
New website
Enabler
Building the right product
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Direct client feedback Categorized and ordered
Building the product right (1/2)
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Annoyed customerShipped feature
Building the product right (2/2)
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Really angry customerShipped feature
Building the product fast (1/2)
• Proprietary framework
• Software consulting firm
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• Tailor-made software
• In-house software engineers
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HybrisBurndownChart
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PyhtonBurndownChart
Building the product fast (2/2)
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Design => Dev => Done
A temporary victory
First order
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Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec | Jan | Feb
Official releaseBeta version
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1. Auchan:Direct ?
2. Looking back
3. Looking forward
Scaling lean
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Questions ?