on the development of information systems: a design thinking … · barcelona international...
TRANSCRIPT
![Page 1: On the Development of Information Systems: a Design Thinking … · Barcelona International Exhibition, 1929, German Pavilion . DEFINIR EM Insert / Header & Footer OU inserir manualmente](https://reader034.vdocuments.us/reader034/viewer/2022042105/5e845be22cd67475465eeb89/html5/thumbnails/1.jpg)
1
Rogério Carapuça Chairman Novabase
October, 2013
On the Development of
Information Systems:
a Design Thinking Approach
![Page 2: On the Development of Information Systems: a Design Thinking … · Barcelona International Exhibition, 1929, German Pavilion . DEFINIR EM Insert / Header & Footer OU inserir manualmente](https://reader034.vdocuments.us/reader034/viewer/2022042105/5e845be22cd67475465eeb89/html5/thumbnails/2.jpg)
Barcelona, 1925, Las Ramblas
![Page 3: On the Development of Information Systems: a Design Thinking … · Barcelona International Exhibition, 1929, German Pavilion . DEFINIR EM Insert / Header & Footer OU inserir manualmente](https://reader034.vdocuments.us/reader034/viewer/2022042105/5e845be22cd67475465eeb89/html5/thumbnails/3.jpg)
Barcelona, 1926, Train Station
![Page 4: On the Development of Information Systems: a Design Thinking … · Barcelona International Exhibition, 1929, German Pavilion . DEFINIR EM Insert / Header & Footer OU inserir manualmente](https://reader034.vdocuments.us/reader034/viewer/2022042105/5e845be22cd67475465eeb89/html5/thumbnails/4.jpg)
DEFINIR EM Insert / Header & Footer OU inserir manualmente
Mies van der Rohe Barcelona International Exhibition, 1929, German Pavilion
![Page 5: On the Development of Information Systems: a Design Thinking … · Barcelona International Exhibition, 1929, German Pavilion . DEFINIR EM Insert / Header & Footer OU inserir manualmente](https://reader034.vdocuments.us/reader034/viewer/2022042105/5e845be22cd67475465eeb89/html5/thumbnails/5.jpg)
DEFINIR EM Insert / Header & Footer OU inserir manualmente
Mies van der Rohe Cadeira Barcelona, Exposição internacional de Barcelona, 1929, Pavilhão da Alemanha
![Page 6: On the Development of Information Systems: a Design Thinking … · Barcelona International Exhibition, 1929, German Pavilion . DEFINIR EM Insert / Header & Footer OU inserir manualmente](https://reader034.vdocuments.us/reader034/viewer/2022042105/5e845be22cd67475465eeb89/html5/thumbnails/6.jpg)
Product design
6
Paimio Lounge chair, 1931
Aalvar Alto, Finland
Rocking Chair, 1860
Production by Thonet, Austria
Sistema 45 chair, 1973
Ettore Sottsass, Italy
Factory Architect Designer
![Page 7: On the Development of Information Systems: a Design Thinking … · Barcelona International Exhibition, 1929, German Pavilion . DEFINIR EM Insert / Header & Footer OU inserir manualmente](https://reader034.vdocuments.us/reader034/viewer/2022042105/5e845be22cd67475465eeb89/html5/thumbnails/7.jpg)
Product + Service design
DEFINIR EM Insert / Header & Footer OU inserir manualmente 7
iPod iTunes
+
![Page 8: On the Development of Information Systems: a Design Thinking … · Barcelona International Exhibition, 1929, German Pavilion . DEFINIR EM Insert / Header & Footer OU inserir manualmente](https://reader034.vdocuments.us/reader034/viewer/2022042105/5e845be22cd67475465eeb89/html5/thumbnails/8.jpg)
Service design
DEFINIR EM Insert / Header & Footer OU inserir manualmente 8
Administering medication at Kaiser Permanente
Pilot Results: 2 hospitals, 4 units • 50% reduction in the number of staff interruptions to the medication administration process
• 15% faster from approximately 10:00 to 8:30 (minutes:seconds)
• Significant increase in process reliability from 33% to 78%
![Page 9: On the Development of Information Systems: a Design Thinking … · Barcelona International Exhibition, 1929, German Pavilion . DEFINIR EM Insert / Header & Footer OU inserir manualmente](https://reader034.vdocuments.us/reader034/viewer/2022042105/5e845be22cd67475465eeb89/html5/thumbnails/9.jpg)
Design Thinking
DEFINIR EM Insert / Header & Footer OU inserir manualmente 9
![Page 10: On the Development of Information Systems: a Design Thinking … · Barcelona International Exhibition, 1929, German Pavilion . DEFINIR EM Insert / Header & Footer OU inserir manualmente](https://reader034.vdocuments.us/reader034/viewer/2022042105/5e845be22cd67475465eeb89/html5/thumbnails/10.jpg)
We make life simpler and happier for people and businesses.
Engineering
Business
Design
![Page 11: On the Development of Information Systems: a Design Thinking … · Barcelona International Exhibition, 1929, German Pavilion . DEFINIR EM Insert / Header & Footer OU inserir manualmente](https://reader034.vdocuments.us/reader034/viewer/2022042105/5e845be22cd67475465eeb89/html5/thumbnails/11.jpg)
How did emotion ever got out of Information Technologies?
DEFINIR EM Insert / Header & Footer OU inserir manualmente
Most decisions are emotional,
even irrational:
• When you buy a flat
• When you choose a restaurant
• When you pick a holiday destination
• When you eat chocolate mousse on
day one of a strict diet…
Computers brought a false sense of rationality
![Page 12: On the Development of Information Systems: a Design Thinking … · Barcelona International Exhibition, 1929, German Pavilion . DEFINIR EM Insert / Header & Footer OU inserir manualmente](https://reader034.vdocuments.us/reader034/viewer/2022042105/5e845be22cd67475465eeb89/html5/thumbnails/12.jpg)
Design Thinking methods
DEFINIR EM Insert / Header & Footer OU inserir manualmente 12
![Page 13: On the Development of Information Systems: a Design Thinking … · Barcelona International Exhibition, 1929, German Pavilion . DEFINIR EM Insert / Header & Footer OU inserir manualmente](https://reader034.vdocuments.us/reader034/viewer/2022042105/5e845be22cd67475465eeb89/html5/thumbnails/13.jpg)
What is an IT project?
A consultant’s perspective The client perspective
![Page 14: On the Development of Information Systems: a Design Thinking … · Barcelona International Exhibition, 1929, German Pavilion . DEFINIR EM Insert / Header & Footer OU inserir manualmente](https://reader034.vdocuments.us/reader034/viewer/2022042105/5e845be22cd67475465eeb89/html5/thumbnails/14.jpg)
How can we erase the “frightening dentist” out of IT projects?
The client perspective How might we have projects:
• Without 500 pages of cryptographic documentation?
• With an understandable scope?
• That actually solve problems?
• That…
• …
![Page 15: On the Development of Information Systems: a Design Thinking … · Barcelona International Exhibition, 1929, German Pavilion . DEFINIR EM Insert / Header & Footer OU inserir manualmente](https://reader034.vdocuments.us/reader034/viewer/2022042105/5e845be22cd67475465eeb89/html5/thumbnails/15.jpg)
15
How can we erase the “frightening dentist” out of IT projects?
Creative workspaces
![Page 16: On the Development of Information Systems: a Design Thinking … · Barcelona International Exhibition, 1929, German Pavilion . DEFINIR EM Insert / Header & Footer OU inserir manualmente](https://reader034.vdocuments.us/reader034/viewer/2022042105/5e845be22cd67475465eeb89/html5/thumbnails/16.jpg)
Solution Poster
16
Outlining the proposed solution
How can we erase the “frightening dentist” out of IT projects?
![Page 17: On the Development of Information Systems: a Design Thinking … · Barcelona International Exhibition, 1929, German Pavilion . DEFINIR EM Insert / Header & Footer OU inserir manualmente](https://reader034.vdocuments.us/reader034/viewer/2022042105/5e845be22cd67475465eeb89/html5/thumbnails/17.jpg)
17
How can we erase the “frightening dentist” out of IT projects?
Paper prototyping.
![Page 18: On the Development of Information Systems: a Design Thinking … · Barcelona International Exhibition, 1929, German Pavilion . DEFINIR EM Insert / Header & Footer OU inserir manualmente](https://reader034.vdocuments.us/reader034/viewer/2022042105/5e845be22cd67475465eeb89/html5/thumbnails/18.jpg)
How can we erase the “frightening dentist” out of IT projects?
Building a Process Poster: Brainstorming with the client”
![Page 19: On the Development of Information Systems: a Design Thinking … · Barcelona International Exhibition, 1929, German Pavilion . DEFINIR EM Insert / Header & Footer OU inserir manualmente](https://reader034.vdocuments.us/reader034/viewer/2022042105/5e845be22cd67475465eeb89/html5/thumbnails/19.jpg)
How can we erase the “frightening dentist” out of IT projects?
1 “process poster” versus “To be document of 250 pages”
![Page 20: On the Development of Information Systems: a Design Thinking … · Barcelona International Exhibition, 1929, German Pavilion . DEFINIR EM Insert / Header & Footer OU inserir manualmente](https://reader034.vdocuments.us/reader034/viewer/2022042105/5e845be22cd67475465eeb89/html5/thumbnails/20.jpg)
Solution Prototype
20
Showing, very early, how the solution will look and feel
How can we erase the “frightening dentist” out of IT projects?
![Page 21: On the Development of Information Systems: a Design Thinking … · Barcelona International Exhibition, 1929, German Pavilion . DEFINIR EM Insert / Header & Footer OU inserir manualmente](https://reader034.vdocuments.us/reader034/viewer/2022042105/5e845be22cd67475465eeb89/html5/thumbnails/21.jpg)
DEFINIR EM Insert / Header & Footer OU inserir manualmente
Mies van der Rohe Barcelona International Exhibition, 1929, German Pavilion
![Page 22: On the Development of Information Systems: a Design Thinking … · Barcelona International Exhibition, 1929, German Pavilion . DEFINIR EM Insert / Header & Footer OU inserir manualmente](https://reader034.vdocuments.us/reader034/viewer/2022042105/5e845be22cd67475465eeb89/html5/thumbnails/22.jpg)
22
Rogério Carapuça Chairman Novabase
October, 2013
On the Development of
Information Systems:
a Design Thinking Approach