On-site Observation: AUP library websiteBy: Christine, Said, Anas

Methodology

Observation

InterviewsLibrary

staff+

AUP students

Gathering of data Recommendations

for improvement

General Questions asked about the website – AUP Students

• What do you usually use the website for?• Why did you come here instead of using the website?• What do you like about the library website?• What do you dislike about it?• What might you want to add/change/not change to the

website?• Can you easily navigate your way through the website?• Is it fairly easy to get used to?• Do you know where to search for online resources, books,

DVDs, journals etc.?• Do you understand the jargon that the website uses?• Have you used Google Scholar before? If so, how does it

compare to Library website?

?

General Questions asked about the website - Library staff

• Do you use the library website?• If you do, can you easily navigate through it?• Are you familiar with the jargon the website uses?• Do you know how to retrieve data easily?• Do you think the website is useful to students?• Do you think students take full advantage of the website?• Do you think there is a reason why students would use

other search engines instead of the library website?• What are the strengths of the library website,

weaknesses?

?

What we found out: Website

Design: • “[Not] user friendly”• Not well presented and confusing to use • Takes quite awhile to get use to which may discourage

students• Some jargons may confuse studentsResources:• Students generally know where to go in the website to search

but the results offered are confusing. • Students do not really use the Library website whenever they

go to the Library and rather use the external databases instead.

Usability:Not helpful when students are in a rush

Functionalities:• First Bridge classes are not enough; not helpful nor

sufficient • “The university should offer more than just one class

(preferably in different levels) dedicated to familiarize students with the AUP library”

• Professors should also encourage students to use online resources

What we can change