On-Site Maintenance and Repair Service AgreementsEnsure the performance of your BioMonitoring equipment while reducing the risk of breakdown.

Merck Millipore is a division of

What if you could have preventative maintenance performed for you in your lab?

21 CFR §211.67 Equipment cleaning and maintenance “(b) Written procedures shall be established and followed for cleaning and maintenance of equipment, including utensils, used in the manufacture, processing, packing, or holding of a drug product.”

USP 1058, “A periodic preventive maintenance may also be recommended for many instruments… Each maintenance and calibration activity should be documented.” USP, 1058 GLP “Equipment shall be adequately inspected, cleaned, and maintained….” 21 CFR 58.63

EU GMP Vol.4, 3.41: Measuring, weighing, recording and control equipment should be calibrated and checked at defined intervals by appropriate methods. Adequate records of such tests should be maintained.

Comprehensive Service AgreementsUpon completion of the service, we will provide you with a report defining the service performed on your equipment as well as our recommendations. In addition, we will also provide you with a certificate of conformity that guarantees that the equipment meets system specifications. These documents ensure compliance with regulation.

Annual Preventative MaintenanceAnnual preventative maintenance will reduce the risk of breakdown by ensuring the equipment works within the system specifications.

Spare PartsAll defective wear parts will be replaced during the scheduled maintenance or in case of a break down.* There is no additional cost for spare parts during the maintenance contract period. Only non-wear parts are not included.

Peace of MindThe service agreement is as effective as a warranty. In case of repair, you will not pay for the spare parts, except for non-wear parts (see list in the Technical Appendix).*

All service agreements include: • Checking and Calibration• Priority repair* • Spare parts for preventive exchanges and repairs*• Labor• Return shipment fees*• Conformity Certificate and Service report

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* EXTENDED, EXTENDED Plus and TOTAL only.

Ensure Optimum PerformancePreventive maintenance and system verification ensures efficient operation of critical testing equipment. Every system should be serviced regularly to ensure its performance remains compliant with the specifications, as per GLP and GMP vol.4, 3.41. Merck Millipore recommends checking and calibrating the systems on an annual basis. We can guarantee that your system meets our manufacturing specifications after preventive maintenance and service. Our maintenance team is also familiar with GMP/GLP procedures.

Milliflex® PLUS Pump Single Unit Kit Catalogue No.

Milliflex® PLUS Single Unit Kit System Conformity Visit BSPM MP1 10

Milliflex® PLUS Single Unit Kit ESSENTIAL Service Agreement BSPM MP1 11

Milliflex® PLUS Single Unit Kit EXTENDED Service Agreement BSPM MP1 12

Milliflex® PLUS Single Unit Kit EXTENDED Plus Service Agreement BSPM MP1 13

Milliflex® PLUS Single Unit Kit TOTAL Service Agreement BSPM MP1 14

Milliflex® PLUS Pump Double Unit Kit Catalogue No.

Milliflex® PLUS Double Unit Kit System Conformity Visit BSPM MP2 10

Milliflex® PLUS Double Unit Kit ESSENTIAL Service Agreement BSPM MP2 11

Milliflex® PLUS Double Unit Kit EXTENDED Service Agreement BSPM MP2 12

Milliflex® PLUS Double Unit Kit EXTENDEDPlus Service Agreement BSPM MP2 13

Millilfex® PLUS Double Unit Kit TOTAL Service Agreement BSPM MP2 14

Milliflex® PLUS Pump Triple Unit Kit Catalogue No.

Milliflex® PLUS Triple Unit Kit System Conformity Visit BSPM MP3 10

Milliflex® PLUS Triple Unit Kit ESSENTIAL Service Agreement BSPM MP3 11

Milliflex® PLUS Triple Unit Kit EXTENDED Service Agreement BSPM MP3 12

Milliflex® PLUS Triple Unit Kit EXTENDED Plus Service Agreement BSPM MP3 13

Milliflex® PLUS Triple Unit Kit TOTAL Service Agreement BSPM MP3 14

Milliflex® Quantum Catalogue No.

Milliflex® Quantum System Conformity Visit QSPM QUA 10

Milliflex® Quantum ESSENTIAL Service Agreement QSPM QUA 11

Milliflex® Quantum EXTENDED Service Agreement QSPM QUA 12

Milliflex® Quantum EXTENDED Plus Service Agreement QSPM QUA 13

Milliflex® Quantum TOTAL Service Agreement QSPM QUA 14

Service Agreements Ordering Information:

One agreement for every situation

Type of Agreement System Conformity Visit* ESSENTIAL EXTENDED EXTENDED Plus TOTAL

Equipment Age 0-1 year Any age 1-7 years <7 years 1-7 years

Preventive Maintenance Yes* Yes Yes Yes Yes

Repair Warranty No 1/year 1/year All

Spare Parts Yes** Yes** Yes Yes Yes

Shipping Costs Yes N/A Yes Yes Yes

Back-Up Equipment No No No No Yes

Priority at Repair Depot Yes N/A Yes Yes Yes

Service report and new Conformity Certificate Yes Yes Yes Yes Yes

* This service includes an on-site visit and is not part of an agreement.** Spare parts for preventive maintenance are included in the service. Spare parts in case of repair are covered by warranty.*** Only spare parts for preventative maintenance are included in the agreement. Spare parts in case of repair are not covered by the agreement.

In case a repair cannot be performed on-site, we coordinate the shipping logistics of your equipment to our closest Repair Center.

Merck Millipore has the technical expertise and qualified personnel to service or repair any BioMonitoring equipment in your lab.

Steritest™ Equinox Pump for Isolators Catalogue No.

Steritest™ Equinox Isolator System Conformity Visit TSPM QNS 10

Steritest™ Equinox Isolator ESSENTIAL Service Agreement TSPM QNS 11

Steritest™ Equinox Isolator EXTENDED Service Agreement TSPM QNS 12

Steritest™ Equinox Isolator EXTENDED Plus Service Agreement TSPM QNS 13

Steritest™ Equinox Isolator TOTAL Service Agreement TSPM QNS 14

Steritest™ Equinox Isofit Pump Catalogue No.

Steritest™ Equinox Isofit System Conformity Visit TSPM FIT 10

Steritest™ Equinox Isofit ESSENTIAL Service Agreement TSPM FIT 11

Steritest™ Equinox Isofit EXTENDED Service Agreement TSPM FIT 12

Steritest™ Equinox Isofit EXTENDED Plus Service Agreement TSPM FIT 13

Steritest™ Equinox Isofit TOTAL Service Agreement TSPM FIT 14

Milliflex® Rapid System Catalogue No.

Milliflex® Rapid System Conformity Visit RSPMMXR10

Milliflex® Rapid ESSENTIAL Service Agreement RSPMMXR11

Milliflex® Rapid EXTENDED Service Agreement RSPMMXR12

Milliflex® Rapid EXTENDED Plus Service Agreement RSPMMXR13

Milliflex® Rapid TOTAL Service Agreement RSPMMXR14

Steritest™ Equinox Pump for Laminar Flow Hoods Catalogue No.

Steritest™ Equinox LFH System Conformity Visit TSPM QNH 10

Steritest™ Equinox LFH ESSENTIAL Service Agreement TSPM QNH 11

Steritest™ Equinox LFH EXTENDED Service Agreement TSPM QNH 12

Steritest™ Equinox LFH EXTENDED Plus Service Agreement TSPM QNH 13

Steritest™ Equinox LFH TOTAL Service Agreement TSPM QNH 14

Service Agreements Ordering Information (continued):

MilliSnap® System Catalogue No.

MilliSnap® System System Conformity Visit BSPM MSN 10

MilliSnap® System ESSENTIAL Service Agreement BSPM MSN 11

MilliSnap® System EXTENDED Service Agreement BSPM MSN 12

MilliSnap® System EXTENDED Plus Service Agreement BSPM MSN 13

MilliSnap® System TOTAL Service Agreement BSPM MSN 14

For more information about our Service Agreements or to request a quote, contact your local sales representative or Merck Millipore Technical Service at: www.millipore.com/offices/cp3/officeshome

Merck Millipore, the M logo and Steritest are trademarks of Merck KGaA, Darmstadt, Germany. Milliflex and MilliSnap are registered trademark of Merck KGaA, Darmstadt, Germany. © 2012 EMD Millipore Corporation, Billerica, MA, USA. All rights reserved. Lit. No. DS2700ENFR Job No. BM SBU-11-04246