on line thermal performance monitoring system...spec no. 13921-2018 rfp – request for proposal iec...

Spec No. 13921-2018

RFP – Request For Proposal IEC On line Thermal Performance Monitoring System - TPMS

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POWER & ENERGY GROUP

GENERATION DEVISION

MONITOR & DIAGNOSTICS CENTER

On line Thermal Performance Monitoring System

Annexure B”

TECHNICAL

SPECIFICATIONS

Prepared by: Name / Signature

A. Sinuani

Checked by: Name / Signature

U. Levy

Approved by: Name / Signature

A. Zilberberg

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TABLE OF CONTENTS

TECHNICAL SPECIFICATIONS

1.0 General

2.0 System scope

3.0 TPMS Technical Requirements 3.1 CONTRACTOR REFERENCES AND EXPERIENCE

3.2 CONTRACTOR CREDENTIALs

3.3 PROCESSING and DISPLAYING of DATA

3.4 SOFTWARE CAPABILITIES

3.5 SOFTWARE SCALABILITY

3.6 CONNECTIVITY

3.7 SOFTWARE QUALITY ASSURANCE AND SUPPORT

3.8 PRODUCT ROADMAP

3.9 PROFEFSIONAL SEVICES

4.0 Software Delivery

5.0 Planning/Project Management/ Installation Supervision

5.1 Overall Project Schedule

5.2 Monthly Report

6.0 IEC IT Compliance & Cyber security requirement

6.1 IEC Hardware and Software Infrastructure Compliance

6.2 Cyber Security

7.0 Project Installation & Checkout services

8.0 Summary of data

9.0 Project Milestones

10.0 Trainings

11.0 Warranty

12.0 Technical Support Services

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General

The purchaser, Israel Electric Corporation (IEC), request a proposal for on

line Thermal Performance Monitoring System - TPMS, for 9 combined

cycle units (+2 as an option) + 6 Rankine cycle units, to be integrated with its

Monitoring & Diagnostic Center systems – M&DC.

The TPMS shall be capable of monitoring the thermal performance of Rankine

cycle power plant, combined cycle gas turbine (CCGT); both individually and

as part of a fleet wide M&DC from a centralized location.

The TPMS shall feature online thermal performance capabilities to indicate

impact on the generating plant in terms of heat rate and plant economics.

The TPMS shall serve the purchaser to improve efficiency, reduce fuel costs,

maximizing megawatt (MW), emission reduction avoid equipment and

operational failures, and reduce maintenance costs and operational risks.

The purchaser wishes to procure a proven solution, off the shelf application,

leveraging and consolidating information from various systems in use today. It

is not intended that the Contract be limited solely to the specified items, but

items that are to be offered as supplementary option should be noted by

Contractor as "exceptions" and they shall receive prices not included in firm

Price. All these options shall be presented to Purchaser, for comments and

decisions.

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System Scope

2.1 On line Thermal Performance Monitoring system - TPMS.

2.2 Thermodynamic steady-state, first principle, energy balance tool, for “what-if” analysis.

2.3 License for running the 15 units basic scope +2 as an option (5 power stations). With

unlimited License for self-modeling per unit.

2.4 Service for installation and implementation of the system on the virtual server, (servers

provided by IEC).

2.5 Thermal performance Modeling, installation, tuning and implementation of 4 units, one

unit from each of the 4 typical units (A, B, C, D) listed in tables 1 and 2 below.

including the main assets :

2.5.1 Overall plant thermal performance (CCGT and Rankine cycle)

2.5.2 Thermal performance KPI (CCGT and Rankine cycle)

2.5.3 Gas turbines

2.5.4 Steam Turbines

2.5.5 Generator

2.5.6 Pumps (including turbine driven).

2.5.7 Feed Water Heaters

2.5.8 Condensers (water and air cooling)

2.5.9 HRSG

2.5.10 Fossil Boilers

2.5.11 Air heaters

2.5.12 Cooling tower

2.5.13 Fans

2.6 Training the purchaser team to become independently in modeling, installation and

implementation of the rest (11 units basic scope +2 as an option) listed in tables 1 and 2

below.

2.7 Training the users to operate the system and get an optimum result.

2.8 Displays for M&DC, Control room and Fleet Management platforms for the list in section

2.5 above.

2.9 Alarm and event tools.

2.10 Data Validation tool.

2.11 Calculation Library.

2.12 Performing acceptance tests.

2.13 6 months Remote Monitoring Services, for system absorption.

2.14 6 months supporting the purchaser team in modeling tuning and implementing of the rest

of the units (11 units basic scope +2 as an option) listed in tables 1 and 2 below.

Purchaser's team will do by its own.

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Table 1: List of 3 power station- CCGT units (dual fuel: primary NG secondary Oil No. 2):

Table 2: List of 2 power station - Rankin cycle units (dual fuel: primary coal secondary Oil

No. 6):

reginal statio station/site units name Type MW condenser Remark

3 A 374 SW

4 A 374 SW

2 A 359 ACC

19 D 387 ACC

Alon Tavor 34 C 360 CT as an option

30 A 365 CT

40 A 365 CT

12 C 373 SW

34 D 405 SW

Ramat Hovav 89 D 378 ACC as an option

Tzafit 34 C2 360 ACC

Eshkol

Haifa

Haifa

Hagit

GezerGezer

Eshkol

Type A Type D Type C Type C2

Single Shaft Dual Shaft Dual Shaft Dual Shaft

Number of units 5 3 2 1

Gas Turbine V94.3A2(SGT5-4000F) SGT5-4000F 9FA 9FA

Steam Turbine SST5-3000 SKODA (DOOSAN) ALSTOM ANSALDO

HRSG DOOSAN(SIEMENS) DOOSAN ALSTOM VOGT

CONDENSER ACC / Sea Water Cooling Tower / Sea Water /ACCCooling Tower / Sea

WaterACC

Reginal statio station/site units name Type MW

5 B 575

6 B 575

1 B 575

2 B 575

3 E 550

4 E 550

Orot Rabin

Rutenberg

Type B Type E

Number of units 4 2

Turbines MAN ABB

Boiler forced circulation SCR+FGD natural circulation SCR+FGD

Condenser Sea Water Sea Water

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TPMS technical Requirements Bidder shall reference all sections.

Where the bidder regards a section as irrelevant, incorrect etc. - a detailed explanation

shall be included for it. Pertinent solution shall be offered and an indication:

"comply/ not comply" shall be added

All the mandatory requests are signed as (M). The bidder requested to full fill

the "mandatory request list" in paragraph 8 - Summary of data. Noncompliance may result in disqualification of the offer. Nevertheless application for

exemptions and clarifications may be submitted. IEC reserves the right to waive

requisites during all stages of this project.

(M) Mandatory request

(W) Advantage valued by weight (%)

(W) CONTRACTOR REFERENCES AND EXPERIENCE

The contractor has Monitoring & Diagnostics Center (M&DC) services

for thermal performance monitoring (monitoring center).

The contractor will supply references list of commercial installation of the

TPMS.

(W) CONTRACTOR CREDENTIALS

The procurement of a TPMS is a long-term investment that will require on-going

contractor support. The contractor shall demonstrate a commitment to building,

delivering, supporting and improving the proposed solution to meet purchaser

needs.

The contractor shall provide the following information

a. The year the company was founded.

b. The year the contractor entered its first commercial contract with a

generation company for TPMS.

c. The number of customers currently and actively using the software

in electrical power generation.

d. The total number of units monitored by the software

The contractor has a supported User Group for the proposed system

The contractor shall provide a brief and high level development history of the

software (number of major releases, significant functionality developments)

(M) PROCESSING and DISPLAYING of DATA

Plant Types: The TPMS shall be fully applicable to coal, oil and natural gas fuel. Rankine Cycle

power plants supported shall include coal, oil and natural gas. Gas turbine plants

supported shall use natural gas and oil. The TPMS shall be capable of supporting

multiple fuel analyses simultaneously and performing in-furnace blending.

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Calculations:

Definition:

The actual value is the current process value. The corrected value is the parameter

adjusted to applicable reference conditions. The best achievable (target/expected)

will be the value the equipment should be capable of achieving given current ambient,

operating and equipment conditions. The design will be the manufacturer’s estimated

value at current operating conditions of the unit.

Note 1:

The TPMS calculations must be able to take into account equipment out of

service, or operational changes, for examples feed water heater 3 is out of

service, electrical feed water pump working instead of steam pump etc.

Note 2:

For each output deviation a heat rate effect, a MW effect and a cost effect shall

be calculated. This requirement applies to the "performance" items listed

below.

3.3.2.1 Fleet Management

Fleet overview, summary of the fleet data, fleet optimization, spinning reserve, asset

management.

3.3.2.2 Overall Plant performance

The TPMS shall calculate and monitor as a minimum. Gross and net heat rate, Gross

and net plant generation capacity, cycle efficiency, system health, MW vs Heat Rate.

All calculations shall be available in the Calculation Library as standard calculations.

3.3.2.3 Controllable Losses:

For controllable losses the TPMS shall calculate, monitor and provide tabular listing

display of Key Operator Controllable parameters with horizontal bars indicating

graphically the deviation of each. The Operating Targets will represent the best

achievable bogey given current ambient, operating and equipment conditions. The

results shall be used to help determine the best set of operator controllable parameters

to provide the most efficient operation. Each measured parameter shall be compared

against an operator best attainable target to provide the individual heat rate effect and

associated cost and power effect. In addition, a total penalty and cost shall be

calculated.

A reasonable “target” value shall be established that will be best achievable, taking

known degradation into consideration. It is not acceptable to use equipment vendor

supplied curves or heat balance information. These target curves must be derived

using a first principles model that has been tuned to actual plant data that can be

compared to heat balances or some other agreed upon benchmarks and plant

equipment correction curves (design conditions). The bogey curves must be defined

prior to “turn over” of the system and shall be definable and fully editable by the User

using dialog boxes and menus without the need to access source code if modifications

will be done in the future. The system will have the capability to add, replace or

modify Operator Controllable parameters if so desired by the purchaser staff.

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The system shall be able to implement a cycle predictive thermodynamic model with

which operating staff can rigorously predict the effect on cycle performance.

Operator Controllable Parameters targets are those process values over which the

Control Room Operator has direct or indirect control.

They include, but not limited to the following.

For Combined Cycle plants:

GT Inlet Filter DP, GT Compressor Efficiency, Condenser Pressure, Station Service

Power, GT Inlet Air Temperature, Main Steam Temperature, Main Steam Pressure,

Desuperheating Sprays, GT Exit Temperature, Reheat Steam Temperature.

For Rankin Cycle plants:

Throttle Steam Pressure, Throttle Steam Temperature, Hot Reheat Steam

Temperature, Reheater Pressure Drop, Final Feedwater Temperature, Condenser

Pressure, Excess Oxygen, Economizer Exit Gas Temperature, Air Preheat Air Outlet

Temperature, Superheat Attemperation Spray Flow, Reheat Attemperation Spray

Flow, Station Service Power.

3.3.2.4 Unaccountable losses

The TPMS shall calculate monitor and display results for Unaccountable losses.

Unaccountable losses, is the difference between the expected heat rate and actual heat

rate after controllable losses, engineering change losses, and losses controlled by

nature have been taken into account. Unaccountable losses are unknowns that need to

be identified and addressed. Very often they are evidence of cycle isolation or

instrumentation problems. Once identified they fall into one of the other 3 categories;

controllable losses, engineering change losses, and losses controlled by nature.

3.3.2.5 Steam Turbine Performance

For Steam Turbine, the TPMS shall calculate, monitor and display results as a

minimum. Steam turbine efficiencies, generation capacity, heat rate - both actual and

expected. Including all wet stages (%), steam turbine section power, throttle capacity,

turbine section pressure ratios, LP Turbine exhaust choking indication, LP Exhaust

loss, extraction flows. All calculations shall be in general accordance with the most

current ASME PTC 6 and 6S upon granting the TPMS Project and be available in the

Calculation Library as standard calculations.

3.3.2.6 Fossil Boiler Performance

For Fossil Boiler, the TPMS shall calculate, monitor and display results as a

minimum. boiler efficiency, coal consumption rate, dry gas loss, unburned carbon

loss, hydrogen loss, moisture in fuel loss, moisture in air loss, radiation loss, NOx

loss. All calculations shall be in general accordance with the most current ASME

PTC 4 upon granting the TPMS Project and be available in the Calculation Library as

standard calculations. In addition, the TPMS will have the capability to calculate the

Boiler Performance using the Input-Output Method.

3.3.2.7 Heat Recovery Steam Generator Performance

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For HRSG, the TPMS shall calculate, monitor and display results as a minimum.

Heat Input in Exhaust Gases from CT, Heat Output in steam going to auxiliaries,

Heat Output in Steam at each stage, Heat Output due to blowdown in each drum,

Heat Losses in stack gas, Casing heat loss (radiation), Operating Efficiency - Heat

Loss Method, Deviation from reference Heat Loss Efficiency, Flue gas flow,

Combustion air flow, Products of combustion, Combustor adiabatic flame front

temperature, Exhaust Gas Temperature between each main heat transfer surface,

Target and actual approach and pinch on each HRSG stage modeled, and Overall

Heat Transfer Coefficient of each stage modeled. All calculations shall be in general

accordance with the most current ASME PTC 4.4 upon granting the TPMS Project

and be available in the Calculation Library as standard calculations.

3.3.2.8 Gas Turbine Performance

For Gas Turbine, the TPMS shall calculate, monitor and display results as a

minimum. Heat Input in Fuel, Heat Input in Injection (if applicable), Total Heat Input,

Heat Output in Exhaust Gases to HRSG or stack, Thermal Efficiencies, Compressor

Efficiencies, Actual and Expected Compressor Ratios, Combustor Zone

Temperatures, Power Turbine Efficiencies, Heat Rate (HHV & LHV), Corrected

Power Output to conditions defined by the purchaser, Corrected Heat Rate to

conditions defined by the purchaser, Deviation Between Corrected Heat Rate and

Design Heat Rate, Deviation Between Corrected Efficiency and Design Efficiency,

Exhaust Flow Rate, and Inlet Filter Pressure Drop. All calculations shall be in general

accordance with the most current ASME PTC 22 upon granting the TPMS Project and

be available in the Calculation Library as standard calculations.

3.3.2.9 Condenser Performance

For Condenser, the TPMS shall calculate, monitor and display results as a minimum.

Shell-side pressures, tube-side cleanliness, terminal temperature difference, hotwell

subcooling, cooling water pressure drop, temperature rise, heat transfer coefficient,

tube side velocity, heat duty, expected back pressure. For Air Cooled Condenser

(ACC) the minimum calculation and display are, saturation temperature, average

condenser temperature, sub-cooling, heat duty, fan speed and operation arrangement.

The TPMS shall use a heat transfer model to predict expected performance at part

load and off-design conditions. All calculations shall be in general accordance with

the most recent edition of the HEI Standard upon granting the TPMS Project and be

available in the Calculation Library as standard calculations.

3.3.2.10 Feedwater Heater Performance

For Feedwater Heater low/high pressure, dearator, etc. , the TPMS shall calculate,

monitor and display results as a minimum. Terminal temperature difference (TTD),

drain cooler approach (DCA), temperature rise (TR), extraction steam flow, water

side pressure drop, shell and drain enthalpies, drain outlet flow, exchanged heat duty,

tube outlet enthalpy and heater in/out service flag. The TPMS shall use a heat

transfer model to predict expected performance (from best achievable and design) at

all loads and off-design conditions. All calculations shall be in general accordance

with the most recent ASME PTC 12.1 upon granting the TPMS Project and be

available in the Calculation Library as standard calculations. Graphical displays that

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include a drawing depicting each feedwater heater with related operating and

performance parameters indicated above shall be included.

3.3.2.11 Pump Performance

For Pumps (including turbine driven) BFP, Condensate, booster, cooling water, close

cooling water, eco bypass, etc. , the TPMS shall calculate, monitor and display results

as a minimum. efficiency, capacity, total dynamic head, enthalpy rise, service flag.

The TPMS shall calculate best achievable targets. Calculations shall be provided

also for correcting measured performance to performance at rated speed. The TPMS

configuration database shall have the capability of defining unlimited number of

pumps. All calculations shall be in general accordance with the most recent ASME

PTC 8.2 upon granting the TPMS Project and be available in the Calculation Library

as standard calculations.

3.3.2.12 Fans Performance

For Fans primary air (PA), induced draft (ID) and forced draft (FD), etc. , the TPMS

shall calculate, monitor and display results as a minimum. Efficiency, required

power, and total pressure and compares them to expected values based on flow, vane

position, and rated speed. Actual and expected values are displayed on plots of total

pressure versus flow as well as trended with time. All calculations shall be in general

accordance with the most recent ASME PTCs upon granting the TPMS Project and

be available in the Calculation Library as standard calculations.

3.3.2.13 Air Heater Performance

For Air Heater, the TPMS shall calculate, monitor and display results as a minimum.

Gas side efficiency, air side efficiency, x-ratio, corrected gas exit temperature, ACET

(average cold end temperature), combustion gas flow, air heater leakage (either O2 or

CO2 methods), theoretical air, excess air. All calculations shall be in general

accordance with the most recent ASME PTC 4.3 upon granting the TPMS Project

and be available in the Calculation Library as standard calculations.

3.3.2.14 Soot Blowing Advisor

For soot blowing optimization, the TPMS shall calculate, monitor and display results

as a minimum. Cleanliness of the heat transfer surfaces, cleanliness factors on all

boiler stages (fraction or %), furnace exit gas temperature, flue gas temperatures

between boiler stages, actual heat transfer coefficients for each boiler stage,

theoretical heat transfer coefficients for each boiler stage, stage average metal

temperatures, specific heat of both air and gas, excess air (fraction), stage cross flow

velocities. The TPMS should tell the operators which sections of the steam generator

are clean or dirty, and which blower group is the most effective to get a clean boiler.

3.3.2.15 Generator Capability

The TPMS shall provide Online Generator Reactive Capability Curves (D-curve),

displaying actual generator vars and maximum allowable reactive load for the current

hydrogen pressure and temperature. The displays shall be fully editable by the

Purchaser without the need to access source code.

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3.3.2.16 Forced Cooling Tower Preformance

For cooling tower, The TPMS shall calculate, monitor and display results as a

minimum. To predict cooling tower outlet temperature, tower capability, fan speed

and operation arrangement, and circulating water flow to assist in finding the effects

of degraded cooling tower fill and other potential heat transfer problems. All

calculations shall be available in the Calculation Library as standard calculations.

3.3.2.17 Calculation Rate

To all sections 3.3.2.1-3.3.2.16 in paragraph 3.3.2, the TPMS shall be able to perform

accurate calculations at a rate of every 10 minutes and less, the rate will be user

defined.

"What if" Calculation Module The System shall provide a “what-if” calculation module that predicts plant behavior

based on scenarios created by the user. See also paragraph 3.4.4.

Displays 3.3.4.1 For all the assessments made in items 3.3.2, there shall be a tabular and

graphical display for all parameters, but not limited to those indicated in

the following 3.3.2.x. paragraphs. The tabular display shall include the

actual, corrected, best achievable and design values

3.3.4.2 There shall be a graphical display to view the trending with respect to

time of the actual, corrected, best achievable and design values for each

parameter measured and calculated.

3.3.4.3 These graphical displays will be linked to the values displayed on the

tabular display and vice versa.

3.3.4.4 All displays shall be fully editable by the Purchaser without the need to

access source codes.

3.3.4.5 All operation data necessary for performance calculations will be

displayed in specific operation displays. At least one operation display

per main component and one for the whole plant shall be required.

3.3.4.6 It shall be possible to zoom or switch into any component view from the

general overview.

3.3.4.7 Regarding Graphs: the System shall integrate the conventional

functionality of a graphic publisher: scaling, scale changes, zoom, etc.

Various types of graphs shall be available:

a. Curves presenting variables as a function of time, trends.

b. Curves presenting one or two variables as a function of another

parameter.

c. Bar graphs.

Input Output Validation The TPMS shall provide a means by which data points (inputs and outputs) may be

compared against a standard and a suitable alternative substituted in the event that the

original data point is deemed unreasonable. In the event of a substitution, the User

shall be notified by a screen background color change and the data’s value character

and background wherever the substituted value is displayed. Further, dependent data

points shall also change to the same screen color. In either case, the defaulted alarm

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state shall be logged in the historical database. It shall be possible to defeat

“cascading” of quality alarms on a point-by-point basis.

The Contractor shall set up data validation parameters for problematic input points

during system implementation.

A minimum of two default mechanisms shall be provided: basic range checks (single

HI, single LO) and variable range checks in which the range of acceptable values

changes in response to plant conditions. Either method shall be available to all data

points on a point-by-point basis. It shall be possible to default either to a fixed

default, a variable default or another data point.

More details See paragraph 3.4.7

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(M) SOFTWARE CAPABILITIES

The TPMS system shall be of a standard offering (off the shelf product)

with a history of releases, versions and builds consistent across the

Contractor’s customer base.

The TPMS shall be completely configurable through the TPMS User’s

interface without the need for source code customization.

The TPMS will have web based user interface.

Thermodynamic First Principle Plant Modeler 3.4.4.1 An interactive first principle plant modeler shall be provided with the

System.

3.4.4.2 The modeler shall be a steady-state energy balance software program that

calculates the thermal performance of a conventional Rankine cycle or

CCGT cycle power plant.

3.4.4.3 The modeler shall be windows based with dragging and dropping plant

component icons onto the screen from a component library. This library

shall contain all the types of components found in any power plant.

3.4.4.4 Plant model shall be an off-line, first principle model of process cycle and

all thermal process components such as steam and gas turbines, fossil

boilers (all types), mixers/splitters/sources/sinks, condensers, pumps,

valves, pulverizers, HRSGs, cooling towers, heat exchangers (reheater,

economizer, etc.) and feedwater heaters, and properly predict plant

performance over a wide range of ambient and operating conditions.

3.4.4.5 Plant analysis model is obtained by the development of a plant

mathematical schematic that mimics the actual plant component and pipe

connections.

3.4.4.6 The modeler shall be used for design analyses of plants or individual

components, to analyze boundary condition changes, to determine the best

achievable target values, to determine design value, to quantify

controllable parameter changes, to reduce test data to usable form, to

perform “what-if” studies, and many more engineering analysis tasks.

3.4.4.7 The model will also consider all available means of power augmentation,

such as removing a feed water heater from service.

3.4.4.8 The first principles modeler software shall be industry proven with over 5

years of power plant performance application. The interactive application

must be capable of modeling the thermal process and heat kit with

granularity exceeding standard off-the-shelf applications. This includes

the ability to model individual components and perform details

component calculations, such as tube material and geometry.

3.4.4.9 Numerous mathematical tools shall be included to construct custom

calculations.

3.4.4.10 All the capabilities (modeling, tunings , diagnostics etc.) shall be fully

editable by the Purchaser without the need to access source codes.

3.4.4.11 The TPMS shall have the capability of sharing (linking) its real-time and

calculated data with the interactive first principle plant model. The link is

utilized to retrieve expected plant performance parameters for comparison

to actual conditions. Additionally, the System, using the detailed, “what-

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if” interactive plant model, shall update those scenarios on a routine basis,

adjustable by the Purchaser.

3.4.4.12 The first step in utilizing this link shall be to develop a first-principle

interactive model that is tuned to load variant heat balances (i.e. 100%,

75%, 50%, & 25 %). This model shall provide design parameters for the

plant thermal cycle. Design parameters are based on the equipment

vendor design and they may be values that the plant has never or could

never achieve.

3.4.4.13 The second step, the interactive model will need to be tuned to acceptance

test data or some other actual plant data. and this model will provide target

parameters that represent realistic best achievable conditions. These target

parameters for comparison are essential in achieving payback from the

System as they establish the magnitude of plant degradation, thus the

savings to be realized through correction.

Empirical Modeling Method Tool The Software shall provide an empirical modeling method tool. The empirical

modeling method tool shall provide a way to mine visually large quantities of data to

identify regions of normal and abnormal operation. It provides tools to remove the

abnormal data and display the boundaries of normal operation. The tool shall provide

the user with the ability to view the data on a trend plot and visual comparison plot for

any pairs of data points, and at the same time edit the data by excluding data records

with abnormal operating characteristics and/or defining the normal region of

operation. This review also provides an indication of the anticipated, dynamic alarm

limits for each point.

The software shall provide the following features:

Temporarily exclude models points from the calculation.

Ability to test the model on historical data (off-line testing)

Automated Reporting Tool The TPMS shall come equipped with an Excel-based report writer having direct

access to the TPMS historian. The report writer shall provide access to historical and

current process data snapshots, averages, maximums, minimums and quality

indicators for User’s defined dates and times. The report generator shall have the

capability of generating reports on-demand and automatically on a scheduled basis as

specified or adjusted by the User. Reports may be printed to any available printer

defined by the user, written to file or e-mailed as an Excel attachment.

Data Validation Tool

The software shall utilize sophisticated input data validation allowing its users to

compare a value against a standard. Should the comparison fail, the validation

software may either,

tag the value only,

substitute by limit clipping and tag as replaced,

substitute another instrument tag value and tag as replaced,

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substitute a curve value and tag as replaced

substitute a constant and tag as replaced.

substitute a predicted value from empirical modeling method (see 3.4.5) and

tag as replaced

More requirements see paragraph 3.3.5

Data Storage The TPMS shall store its configuration in a database and allow all Data Points,

Trending Displays and Historic Displays to be easily configured and editable through

menus and data entry forms. The System shall include archive management tools

(parameter setting, file management, archive recovery, search according to specified

criteria, etc.) that shall, among other functionalities, allow modification of these

parameters by users that have the required authorization level.

The System shall store data on a physical medium hard disk

The following parameters for creating archive files shall be user specified:

list of data to be archived,

start archiving time: automatic (set frequency or upon occurrence of an event)

or on request,

duration, storage frequency

All data shall be stored (input data, calculated data, etc.) with a storage frequency and

resolution (accuracy) compatible with the performance monitoring requirements.

Automated backup capability for archive files shall be provided.

Supported Data Points The TPMS shall have the capability of supporting as minimum, the following data

types: Input data, Schedule – a value (y) dependent of one (x) or two (z) parameter,

Equation – free-form calculations to be created by the user (supporting direct access

to real-time data points, steam property, etc.) without the need for source code

customization, Calculation – value created using the calculation library of the system

or other built in calculation and Digital – open/close, pump on/off. All data points,

regardless of type, shall have these general attributes: Point ID, Name, Engineering

Units, detailed description, etc. to each data point. All data points shall be available

to external OPC-compliant applications.

Alarm Processing & Management Tool The System shall include an advanced alarm processing and management system with

the following capabilities:

1. Each point shall have capability of at least 2 levels of alarm.

2. The System users shall have the ability to sort alarms on application i.e.,

Group, Name, Description, Units, etc.

Display Builder Tool The System shall integrate configuration and display builder tools allowing the user to

edit and create custom displays, graphs, and tables. Pre-defined graphics library shall

exist in order to easily modify or create displays or calculations.

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Calculation Library The TPMS shall include a user friendly library of, Performance calculation and

mathematics calculation modules, that can be configured to process the plant's data.

Calculations shall be based on sound engineering practice and principles set forth in

the applicable ASME Performance Test Codes and other appropriate standards for

the calculations at sections 3.3.1- 3.3.3 . Including steam tables (ASME 1967 or 1997

formulations), fuel and flue gas analysis.

Unit Conversion The TPMS shall be able to support English and SI units, or a combination thereof.

All library calculations shall be able to accept inputs and produce outputs in

appropriate engineering units selected by the user. For example, temperature inputs

and/or outputs may be expressed in °F, °C, °K or °R. Also, a pump efficiency

calculation will accept pressures in terms of psig, psia, kPa, bar or atm, etc. The

System shall automatically convert to the appropriate engineering units without the

need for pre-processing by the User.

The TPMS shall support multiple fuel types. CCGT of each unit will

support dual fuel gas and oil. Boilers of each unit will support dual fuel

coal and oil. The TPMS shall be capable of supporting multiple fuel

analyses and performing in-furnace blending of fuels. The TPMS shall

support on-line fuel analyses such as may be available from an on-line gas

chromatograph. All analyses shall be available for pre-defined

calculations in the Calculation Library or by user-defined calculations

using the Equation-type data point.

The TPMS shall support Hebrew display on HMI and data base.

The TPMS users shall be granted permission by roll - administrator,

general user, display builder, performance modeler, etc.

The software shall provide logging capability for tracking and reporting of

equipment problems.

The software must support exporting data into Excel.

The software shall be capable displaying of KPI results on mobile

platform.

The software shall have fleet functionality: copy & paste of model

templates.

The software shall provide the capability to generate email notifications of

emerging problems.

The models will include "Blue Print" (Complete Tag list and rules) for

every asset/ piece of equipment.

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(M) SOFTWARE SCALABILITY

Key to performance of the TPMS is capability to scale across Purchaser’s enterprise.

The TPMS shall be able to handle Purchaser’s large, diverse equipment requirements

in real-time and for engineering troubleshooting.

The system shall support a system with at least 50,000 analog tags.

The system shall support modeling of at least 500 assets across the

enterprise.

The system shall deliver the results in real time.

The system will support at least 20 concurrent users on the system.

The system shall be capable of storing PI tag attributes (tag names,

descriptions, engineering units, etc.) within its own configuration database

and display them in any associated screens.

Authorized end users shall be able to access result from any enterprise

desktop through the purchaser Corporate network.

The system will be fully open in terms of building and training the models

by the purchaser independently.

(M) CONNECTIVITY

The software shall interface with OSI PI in real-time.

The software shall be capable of extracting real-time data from multiple PI

servers (i.e., plant level servers) or a centralized data server.

The application shall be capable of writing back model results to an OSI

PI in real-time.

SOFTWARE QAULITY ASSURANCE AND SUPPORT

Software reliability and support is critical to IEC’s Business needs. The solution shall

meet the following requirements.

The software shall have been developed within a defined development

process. The contractor will provide a description of the development

guidelines and/or standards used in the development of the proposed

software, including but not limited to:

3.7.1.1 Development guidelines

3.7.1.2 Quality Assurance process

3.7.1.3 Process of testing new software through the contractor’s monitoring and

diagnostic center

User support program for the proposed solution.

Process and history of software maintenance updates.

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PUBLISHED PRODUCT ROADMAP

The purchaser is expects to use and grow the TPMS solution over time. The

contractor shall provide the following information.

Descriptions of the functionality delivered in each of the three most recent

product releases.

A description of the contractor’s product development roadmap for the

next two years.

PROFESSIONAL SERVICES

To insure a successful implementation of the TPMS, the contractor shall demonstrate

the ability to provide professional services and training support to the purchaser. The

contractor shall have the following service capabilities.

(M) The contractor shall have online Thermal Performance Detection

support (streaming mode) and offline processing (batch mode) as a

supportive service.

(M) The Contractor capability to provide implementation services.

(M) The contractor shall have a dedicated engineering staff to implement

the proposed solution across the IEC enterprise.

(W) Customer support- skilled experts with the capability to provide

monitoring analysis and initial diagnostic support services.

(M) The Contractor capability to provide training services.

a. Training through both online access and live on-site delivery.

b. Training purchaser staff to become independently in modeling,

installation and implementation of other power station without the help of

the contractor.

c. Training services for model development and maintenance.

d. Multiple training courses to users of varying levels of expertise.

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Software Delivery

All software tools and programs, proprietary; and non-proprietary (Microsoft and

alike, if relevant) shall be furnished with full documentation and licensing.

The proposed system shall include all the required software: programs and

applications to ensure the performance of all the system models delivered to IEC

Generation Division.

(M) All the afore mentioned programs shall be delivered with unlimited time

licensing.

For the TPMS at least the following shall be in the scope of delivery:

a) Technical description.

b) Users manuals for system engineer, performance engineer, model building and

tuning, operator.

c) Maintenance manuals.

d) Training program.

e) Acceptance test procedures and detailed action lists.

All data, descriptive material and information transmitted including drawings and

instruction books shall be in English.

Planning/Project Management/Installation Supervision

Overall Project Schedule

A detailed task by task schedule shall be prepared in Microsoft Project. This

software will allow the input of resource information, lead times, critical path, etc.

The reports available will include, if necessary, bar charts, PERT Charts, GANT

Charts etc. This schedule will be updated on a weekly basis.

Monthly Reports

A detailed monthly report shall be produced. This report will have the following

sections:

- Revised Schedule

- Progress since Last Report

- Planned Progress for Next Period

- Problems with Responsibility & Corrective Action

- Action Items with Responsibility & Due Date

- Problems & Concerns

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IEC IT Compliance & Cyber security requirement

IEC Hardware and Software Infrastructure Compliance

Provided in ANN-B1"IEC IT Compliance & Cyber security requirement"

Cyber Security

Provided in ANN-B1"IEC IT Compliance & Cyber security requirement"

Project Installation & Checkout Services

All works shall be per location except as otherwise specified.

The Contractor shall furnish the following services on a firm fixed price basis. The

field personnel provided by the Contractor shall be capable, qualified and able to

perform the duties required to the satisfaction of the Purchaser and shall be vested

with the authority to make decisions binding on the Contractor.

The Contractor shall submit with the proposal a list of the proposed Contractor and

Subcontractor personnel to be assigned to the works and a brief resume of each

individual. The Purchaser reserves the right to accept or reject any individual.

The Contractor shall clearly identify an Overall Project Manager in the proposal. The

Project Manager shall be the single point contact for activities relating to the works.

The Purchaser shall also designate an Overall Project Manager to supervise the works.

The Contractor shall prepare and submit detailed checkout list for Purchaser approval

to verify that each software module is functioning properly. The Contractor shall

indicate on the list that the item has been checked. The Contractor personnel

performing the test shall initial the completion of each item tested. In the event that an

item is not functioning, the Contractor shall notify the Purchaser as soon as possible

and present written report of the findings.

The Contractor shall perform benchmark testing of the System models as the

verification for the models. This will consist of validating System calculation results

with test and/or other benchmark performance data.

Purchaser reserves the right to add test requirements before official hand-over of the

system.

The Contractor will prepare annex test procedures according to Purchaser's

requirements and also conduct these tests. Successful test (primary + annexed) results

shall be pre-condition to the payment.

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SUMMARY OF DATA

Two (2) hardcopy sets for the Summary of Data below are to be provided; plus by

electronic media with the proposal, as follows:

General

a. Description of all software and hardware proposed.

b. Network hardware and software.

c. Operational system.

d. Mathematical background of the proposed system.

e. Equipment model development, handling and maintenance.

f. Interfaces of the system to operational data.

g. Handling of incoming operational data to the system.

h. Architecture - client/server (other).

i. Rolls and functions of users.

j. Engineering HMI data.

k. End client HMI data.

l. System engineer HMI data.

m. Other relevant users data.

n. System Archiving.

o. System recovery.

p. System error notification.

Specification Data:

Please fill the following three (3) tables attached herein -

Mandatory Technical Requirements

Scope of delivery

Product Roadmap

Models information

The bidder is requested to fill the following information for each calculation at

paragraphs 3.3.2.1-3.3.2.16

Input list.

Output list.

General model lists

Additional Data:

In addition to the aforementioned data, the bidder is encouraged to supply any

information he regards as beneficial to the project.

Additional Information:

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Bidder shall submit the following data for the software/equipment with his proposal,

in addition to the Summary of Data and Summary of Prices.

a) Quality Assurance and Quality Control program description.

b) Bidder shall provide a reference list of experience and a summary of

similar projects.

c) Bidder shall indicate the Country of Origin of all , components,

software and materials that will be furnished.

Conformity with Bid Documents:

Bidder hereby certifies that he agrees to all conditions of the cover letter of the Israel

Electric Corporation Ltd., which accompanied the Bid Documents.

Name of Bidder______________ Signature of Bidder ________________

Date of Bid ____________________

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Mandatory requirements

PROCESSING and DISPLAYING of DATA

Plant Types

Calculations

3.3.2 Note 1

The TPMS calculations must be able to take into

account equipment out of service, or operational

changes, for examples feed water 3 is at of service,

electrical feed water pump working instead of steam

pump etc.

3.3.2 Note 2

For each output deviation a heat rate effect, a MW

effect and a cost effect shall be calculated. This

requirement applies to the "performance" items listed

below.

Fleet Management

Overall Plant performance

Controllable Losses

Unaccountable losses

Steam Turbine Performance

Fossil Boiler Performance

Heat Recovery Steam Generator Performance

Gas Turbine Performance

Condenser Performance

Feedwater Heater Performance

Pump Performance

Fans Performance

Fans Performance

Air Heater Performance

Soot Bloaing Advisor

Generator Capability

Forced Cooling Tower Preformance

Calculation Rate: To all sections 3.3.2.1-3.3.2.16 in

paragraph 3.3.2, the TPMS shall be able to perform

accurate calculations at a rate of every 10 minutes

and less, the rate will be user defined.

"What if" Calculation Module

Displays

For all the assessments made in items 3.3.2, there

shall be a tabular and graphical display for all

parameters, but not limited to those indicated in the

following 3.3.2.x. paragraphs. The tabular display

shall include the actual, corrected, best achievable

and design values

There shall be a graphical display to view the trending

with respect to time of the actual, corrected, best

achievable and design values for each parameter

measured and calculated.

These graphical displays will be linked to the values

displayed on the tabular display and vice versa.

All displays shall be fully editable by the Purchaser

without the need to access source codes.

All operation data necessary for performance

calculations will be displayed in specific operation

displays. At least one operation display per main

component and one for the whole plant shall be

required.

It shall be possible to zoom or switch into any

component view from the general overview.

Regarding Graphs: the System shall integrate the

conventional functionality of a graphic publisher:

scaling, scale changes, zoom, etc. Various types of

graphs shall be available.

3.3.4.7 aCurves presenting variables as a function of time,

trends.

3.3.4.7 bCurves presenting one or two variables as a function

of another parameter.

3.3.4.7 c Bar graphs

Input Output Validation

3.3.3

3.3.4.5

3.3.4.6

3.3.4.7

3.3.5

3.3.2.4

3.3.4.4

3.3.4

3.3.2.5

3.3.2.6

3.3.2.7

3.3.2.8

3.3.2.9

3.3.2.10

3.3.1

3.3.2.1

3.3.2.2

3.3.2.3

3.3

3.3.2

3.3.2.11

3.3.2.12

3.3.4.1

3.3.4.2

3.3.4.3

3.3.2.13

3.3.2.16

3.3.2.16

3.3.2.11

3.3.2.14

3.3.2.15

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SOFTWARE CAPABILITIES

The TPMS system shall be of a standard offering (off

the shelf product) with a history of releases, versions

and builds consistent across the Contractor’s

customer base.

The TPMS shall be completely configurable through

the TPMS User’s interface without the need for source

code customization

The TPMS will have web based user interface.

Thermodynamic First Principle Plant Modeler

An interactive first principle plant modeler shall be

provided with the System

The modeler shall be a steady-state energy balance

software program that calculates the thermal

performance of a conventional Rankine cycle or CCGT

cycle power plant

The modeler shall be windows based with dragging

and dropping plant component icons onto the screen

from a component library. This library shall contain all

the types of components found in any power plant

3.4.4.4 Plant model shall be an off-line, first principle

model of process cycle and all thermal process

components such as steam and gas turbines, fossil

boilers (all types), mixers/splitters/sources/sinks,

condensers, pumps, valves, pulverizers, HRSGs,

cooling towers, heat exchangers (reheater,

economizer, etc.) and feedwater heaters, and properly

predict plant performance over a wide range of

ambient and operating conditions.

Plant analysis model is obtained by the development

of a plant mathematical schematic that mimics the

actual plant component and pipe connections

The modeler shall be used for design analyses of

plants or individual components, to analyze boundary

condition changes, to determine the best achievable

target values, to quantify controllable parameter

changes, to determine design value, to reduce test

data to usable form, to perform “what-if” studies, and

many more engineering analysis tasks

The model will also consider all available means of

power augmentation, such as removing a feed water

heater from service

3.4.4.8 The first principles modeler software shall be

industry proven with over 5 years of power plant

performance application. The interactive application

must be capable of modeling the thermal process and

heat kit with granularity exceeding standard off-the-

shelf applications. This includes the ability to model

individual components and perform details component

calculations, such as tube material and geometry.

Numerous mathematical tools shall be included to

construct custom calculations

3.4.4.10 All the capabilities (modeling, tunings ,

diagnostics etc.) shall be fully editable by the

Purchaser without the need to access source codes.

The TPMS shall have the capability of sharing (linking)

its real-time and calculated data with the interactive

first principle plant model. The link is utilized to

retrieve expected plant performance parameters for

comparison to actual conditions. Additionally, the

System, using the detailed, “what-if” interactive plant

model, shall update those scenarios on a routine

basis, adjustable by the Purchaser

3.4.4.1

3.4.1

3.4.2

3.4.3

3.4.4

3.4

3.4.4.2

3.4.4.3

3.4.4.4

3.4.4.5

3.4.4.6

3.4.4.7

3.4.4.8

3.4.4.9

3.4.4.10

3.4.4.11

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The first step in utilizing this link shall be to develop a

first-principle interactive model that is tuned to load

variant heat balances (i.e. 100%, 75%, 50%, & 25 %).

This model shall provide design parameters for the

plant thermal cycle. Design parameters are based on

the equipment vendor design and they may be values

that the plant has never or could never achieve

The second step, the interactive model will need to be

tuned to acceptance test data or some other actual

plant data. and this model will provide target

parameters that represent realistic best achievable

conditions. These target parameters for comparison

are essential in achieving payback from the System

as they establish the magnitude of plant degradation,

thus the savings to be realized through correction

Empirical Modeling Method Tool

Automated Reporting Tool

Data Validation Tool

Data Storage

Supported Data Points

Alarm Processing & Management Tool

Display Builder Tool

Calculation Library:

The TPMS shall include a user friendly library of,

Performance calculation and mathematics calculation

modules, that can be configured to process the

plant's data. Calculations shall be based on sound

engineering practice and principles set forth in the

applicable ASME Performance Test Codes and other

appropriate standards for the calculations at sections

3.3.1- 3.3.3 . Including steam tables (ASME 1967 or

1997 formulations), fuel and flue gas analysis.

Unit conversion:

The TPMS shall be able to support English and SI

units, or a combination thereof. All library

calculations shall be able to accept inputs and

produce outputs in appropriate engineering units

selected by the user. For example, temperature

inputs and/or outputs may be expressed in °F, °C, °K

or °R. Also, a pump efficiency calculation will accept

pressures in terms of psig, psia, kPa, bar or atm, etc.

The System shall automatically convert to the

appropriate engineering units without the need for pre-

processing by the User.

3.4.14 The TPMS shall support multiple fuel types.

CCGT of each unit will support dual fuel gas and oil.

Boilers of each unit will support dual fuel coal and oil.

The TPMS shall be capable of supporting multiple fuel

analyses and performing in-furnace blending of fuels.

The TPMS shall support on-line fuel analyses such as

may be available from an on-line gas chromatograph.

All analyses shall be available for pre-defined

calculations in the Calculation Library or by user-

defined calculations using the Equation-type data point

The TPMS shall support Hebrew display on HMI and

data base

The TPMS users shall be granted permission by roll -

administrator, general user, display builder,

performance modeler, etc.

The software shall provide logging capability for

tracking and reporting of equipment problems.

The software must support exporting data into Excel.

3.4.9

3.4.10

3.4.11

3.4.5

3.4.12

3.4.4.12

3.4.4.13

3.4.6

3.4.7

3.4.8

3.4.13

3.4.14

3.4.17

3.4.18

3.4.15

3.4.16

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The software shall be capable displaying of KPI

results on mobile platform

The software shall have fleet functionality: copy &

paste of model templates.

The software shall provide the capability to generate

email notifications of emerging problems

The models will include "Blue Print" (Complete Tag

list and rules) for every asset/ piece of equipment

SOFTWARE SCALABILITY:

Key to performance of the TPMS is capability to scale

across Purchaser’s enterprise. The TPMS shall be

able to handle Purchaser’s large, diverse equipment

requirements in real-time and for engineering

troubleshooting.

The solution shall support a system with at least

50,000 analog tags

The solution shall support modeling of at least 500

assets across the enterprise

The software shall deliver the results in real time

The solution will support at least 20 concurrent users

on the system

The software shall be capable of storing PI tag

attributes (tag names, descriptions, engineering units,

etc.) within its own configuration database and display

them in any associated screens

Authorized end users shall be able to access result

from any enterprise desktop through the purchaser

Corporate network

The system will be fully open in terms of building and

training the models by purchaser independently

CONNECTIVITY

The software shall interface with OSI PI in real-time

The software shall be capable of extracting real-time

data from multiple PI servers (i.e., plant level servers)

or a centralized data server

The application shall be capable of writing back model

results to an OSI PI in real-time

The contractor shall have online Thermal Performance

Detection support (streaming mode) and offline

processing (batch mode) as a supportive service

The Contractor capability to provide implementation

services

The contractor shall have a dedicated engineering

staff to implement the proposed solution across the

IEC enterprise

The Contractor capability to provide training services

3.9.5 aTraining through both online access and live on-site

delivery

3.9.5 b

Training purchaser staff to become independently in

modeling, installation and implementation of other

power station without the help of the contractor

3.9.5 cTraining services for model development and

maintenance

3.9.5 dMultiple training courses to users of varying levels of

expertise

All the afore mentioned programs shall be delivered

with unlimited time licensing

3.6.1

3.6.2

3.6.3

4.1

3.9.1

3.9.2

3.9.3

3.9.5

3.5.4

3.5.5

3.5.6

3.5.7

3.6

3.5

3.5.1

3.5.2

3.5.3

3.4.20

3.4.22

3.4.21

3.4.19

3.5

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Scope of delivery

Product Roadmap

The bidder is requested to attach the folowing information :

Computerized requirements.

The bidder will specify the minimum requirements to insure the system implantation.

Number of virtual machine, memory, Disc space etc…..

4.2 Paragraph Yes / No Remark

Technical description.

Users manuals for system engineer,

Performance engineer, Model building

and tunning, operator.

Maintenance manuals

Training programs.

Acceptance test procedures and

detailed action lists

The awardee company, will be requested to deliver for each of the Systems' component at

least the following:

The purchaser is expects to use and grow the TPMS solution

over time. The contractor shall provide the following information.Yes/No

Descriptions of the functionality delivered in each of the three

most recent product releases.

A description of the contractor’s product development roadmap

for the next two years

3.8.1

3.8.2

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Project Milestones

9.1 Implementation stage will last up to 12 months from the "Kick Off Meeting"

(Completion of milestone number 7).

9.2 The purchaser reserve the right to change the order of the system

implementation (the 4 units).

9.3 The purchaser reserves the right to postpone an implementation of units

according to system constraints, Up to two (2) year from the purchase order

receiving.

Step No.

Description % of total

Price Weeks to

Completion Remarks

1 Receipt of IEC’s purchase order

---- N/A 11-12 2018

2

Submit Software 15 Licenses

50% one week Turnkey detail see in Paragraph 2.5

Submit system software

Starting Turnkey for 2 units

3

Phase 1- Turn key project for 2 units: 1 CCGT Single Shaft +1 Coal unit (Types A + B) starting

point

Starting Point : Up to 8 weeks

from the receipt of IEC’s

purchase order

Kick Off Meeting

---- System installation (in IEC M&D Center servers)

Contractor 2 units modeling

21 week

Training IEC personnel Contractor site (2 weeks )

19 week see detail in Paragraph 2.6

On IEC site (2 week ) implementation and tuning (2 days ) Training IEC personnel (5 days)

25 week

On IEC site acceptance test per unit and proof of concept (2 days )

10% 25 week Payment Upon completion of 2 Units

4

Starting Remote monitoring services for system absorption( for 6 months)

starts at completion of step 3

Starting Support for IEC modeling to the rest of the fleet ( for 6 month)

starts at completion of step 3

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Project Milestones (cont.)

5

Phase 2 – Turnkey project for 2 CCGT Units dual shafts (Type C + D)

Turnkey detail see in Paragraph 2.5

Kick Off Meeting at IEC M&D Center (4 days)

---- 25 week

Contractor 2 units modeling

42 week

Training IEC personnel Contractor site (2 weeks )

36 week see detail in Paragraph 2.6

On IEC site (2 week ) implementation and tuning (2 days ) Training IEC personnel (5 days)

46 week

On IEC site acceptance test per unit and proof of concept (2 days )

20% 46 week Payment Upon completion of 2 Units

6

Support for IEC modeling to the rest of the fleet ( for 6 month)

5% 49 week

end of monitoring

Remote monitoring services for system absorption( for 6 months)

5% 49 week end of support

7 Completion and Turnover to IEC 10% 49 week

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Trainings

The bidder training will include the capability and the subjects as listed below.

The trainings will be a part of the project milestones.

At the Contractor site, IEC site and Training through online access remotely (Webex).

Model development and maintenance

Model tuning and complete model (blueprint) configuration.

Working with the system based on workflow.

Training for administration skills.

Multiple users training courses to of varying levels of expertise.

Warranty

The bidder will provide the TPMS System with a one (1) year warranty. The warranty

period starts upon the completion of the System turn over. The purchaser personnel

should fully “exercise” the System to verify complete satisfaction. The bidder will

resolve any significant software defects during this time at no charge.

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Technical Support Services

Post-installation technical support - to help the purchaser getting the most out of

system investment and be available when needed.

The contractor will provide the purchaser with technical support services, technical

remote support, free software updates. As an option after warranty period (see

Annexure c1).

IEC will designate a “SYSTEM ADMINISTRATOR” as the individual responsible for

maintaining the integrity of the hardware and software of the system

Telephone Assistance.

The SYSTEM ADMINISTRATOR will be entitled to contact for support during normal

business hours to ask questions or seek advice regarding the use of the Software. The

manufacturer will assist the SYSTEM ADMINISTRATOR in using Software and in

identifying and providing workarounds, if possible, for problems with the Software.

Such assistance may include computer communications to Licensee’s facilities for

Remote Support Service. The manufacturer will be asked to return all calls for support

within four (4) hours.

E-mail Assistance.

The SYSTEM ADMINISTRATOR will be entitled to contact the manufacturer via e-mail

to ask questions or seek advice regarding the use of the Software. The manufacturer

will assist the SYSTEM ADMINISTRATOR in using the Software and in identifying

and providing workarounds, if possible, for problems with the Software. Such

assistance may include e-mail responses or computer communications to Licensee’s

facilities for Remote Support Service. The manufacturer will be asked to respond to

e-mail inquiries for support within four (4) hours, standard time.

Software Problem Reporting.

Licensee may submit Software Problem Reports by email to the manufacturer

identifying potential problems in the Software. The manufacturer will be asked to

provide Licensee with a DEFECT FIX or UPGRADE.

Defect Fixes. The manufacturer will provide Licensee with an avoidance procedure

for and a correction of each material defect in the Software that cause the Software

not to conform in all material respects with manufacturer Documentation.

Software Upgrades.

The manufacturer will provide Licensees UPGRADES as they are released with

instructions and/or documentation. The manufacturer will provide an electronic copy

of the same to Licensee at no charge as they become available. New releases of the

Software will be downloaded from the Support web site.