on-demand group - 2016
TRANSCRIPT
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Introduction to On-Demand Group
On-Demand Group, Inc. Overview 2016
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AGENDA1.Who Are We-Company History2.Management Structure3.Where Are We4.Industries Served5.Current Customers6.Code Of Conduct7.Why Should You Choose Us?8. Capabilities9.Capacities10. VMS/MSP Experience11.Quality Practices
12.On-Going Training13.Technology & Data Security14.Community Outreach15.Diversity Classification(s)16.Cost Collaboration17.Measuring Success18.Client Benefits19.Account Management20. Awards and Recognition21.Summary
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On-Demand Group, Inc.On-Demand Group (ODG) is a global family-owned IT consulting firm that has been in business since 1996. ODG is a woman-owned company that holds several certifications, including WBENC, SDB, CERT, TBG, DBE and Green (environmental), in order to align with organizations that have diversity and sustainability initiatives.
ODG provides contract and nearshore/offshore technology resources. Being family owned, ODG has impeccable morals and ethics and a passion to continue its growth.
Key areas of success in delivering mid and senior level IT resources for consulting needs are the following: Developers, Programmers, QA, BA, DBA, Security Analyst, System Analyst, Project Management, System Administrators, Security Engineers and Network Engineers - all working in various applications.
We also provide offshore resources in Latin America and Manila for development (.Net/Java/Mobile/Cloud) and QA.
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FLAT MANAGEMENT STRUCTURE
Heather Manley
CEO
Sean Manley
COO
Account ManagersAccount
ManagersAccount ManagersAccount
Managers
Office Manager
Director RecruitingOffshore
RecruitersRecruiters
RecruitersRecruiters
Recruiters
In our employees we trust. Our management style and structure empowers our team members to formulate solutions by those closest and most educated to the situation at hand.
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GEOGRAPHICAL FOOTPRINT
ODG is a national consulting firm with resources placed around the country including offshore/nearshore teams in Argentina and the Philippines.
Manila
Argentina
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Industries Served
•Agriculture•Travel• Insurance•Manufacturing•Financial•Government•Retail•Healthcare•Security
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CURRENT CUSTOMERSOn-Demand works with over 75 clients in Minnesota for local and national needs. Here is a sample of some we are currently engaged with:
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ODG’s ValuesIn today's marketplace, technology and people are critical to success. While technology solutions abound, finding the right people who can efficiently and effectively implement them is a different matter. The driving force behind us is the strict adherence to a unique set of business values.
RESPECTEncourage ideas
and opinions while promoting diversity
and a team environment.
FAIRNESSPromote fair and
ethical relationships with our team
members, customers and
business alliances.
CHANGE Be open and flexible
to new methods, technologies, needs,
and ideas of our team members and
clients.
RISKEmpower people to take chances using
their best judgment resulting in continuous
improvements.
HONESTYTrust each other to be
honest, open and ethical in dealing with team members, clients and business alliances.
PASSIONExhibit internal drive,
commitment and motivation to exceed the goals of our team members, clients and
business alliances.
QUALITYConsistently meets
internal and external customer expectations
and needs while making every effort to excite
them with the results of our work.
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WHY --- What is ODG’s Value Proposition?
People
-Staff with advanced degrees in vocational psychology to assist in the assessment of soft skills/EI -Senior recruiters well placed in technical user groups and other “think tanks” to ensure access to top local, regional, and national talent.
Style
-Our aggressive and unique growth in this market supports that we are bringing resources to the table that our clients want.
-As a family owned and operated business, we are deeply invested and committed to our company’s long-term success.
-ODG is an organization that thrives on creating genuine partnerships with our clients.
Recrui
ting
-At ODG, we’ve perfected a “Just In Time” process for securing talent that is cost competitive and high quality. -Our forward-looking use of technology, reputation for outstanding service and clear results enables us to attract the top talent efficiently.
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CAPABILITIES
Providing consultants onshore
• Security• Cisco Network Engineering• Project Management• Infrastructure• Development• IT Management • Quality Assurance & Testing • Architecture • Programming• Business Analysis
Nearshore/Offshore
• Application Development• Application Management• Software Testing
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CAPACITIES
Offshore
Consulting
VMS/MSP
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MPS/VMS Experience
DahlTapFin
AllegisKelly Services
Beeline
ODG has significant and successful experience partnering with a multitude of clients who utilize VMS/MSP programs. Below are just a few examples.
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QUALITY PRACTICES & PERFORMANCE METRICSAt ODG we do not separate quality from performance. ODG follows the Six Sigma philosophy of quality improvement.Sean Manley/Co-Owner of ODG is a Certified Six Sigma Black Belt Having a Black Belt on staff allows us to perform our own Six Sigma quality projects. We not only focus on ODG’s Key Performance Indicators ( KPIs)* but are very interested in meeting those KPIs of our clients.
*KPIs are used to evaluate the success of a particular activity.
Importance of Each Criteria 7 8 9 6
Selection CriteriaSavings/Financial Benefits
Cycle time reduction/timeliness
Customer Satisfaction
Employee Satisfaction
Project ID Location /Process
Process Owner Estimated Benefits
($K)
Project Name Weighted Value by Project
Ease of Completion
Value * EOC
1001 recruting Sean 60 sourcing process
8 8 9 9 255 6 1530
1002 sales Heather 10 qualifying firms for contract work
5 4 2 7 127 7 889
1003 sales Heather 5 customer contact/follow up
1 1 9 5 126 7 882
1004 sales Heather 80 Job scoping/descriptions
7 8 7 9 230 6 1380
Weighted Effect on Each Criteria 147 168 243 180 [1 = Hard][10 = Easy]
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QUALITY PRACTICES & PERFORMANCE METRICScontinued
Client Example Over the last year, which continues today, we have helped one department improve in the following areas:
• Helped 80% of projects to be delivered in agile methodology• Increased in time delivery of projects by 25% • Increased customer satisfaction by 2 points on a scale 1-5• Helped implement QA process across all of project implementation reducing production defect rate by 20%
How did we get there?ODG met with the primary driver of the various projects and then determined where we could add the value. It was determined the key areas we would need to perform were cost, specific skills set, ability to retain talent, speed of delivery. Based on understanding the weight of importance for each KPI we could deliver the positive results.
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ON-GOING TRAININGSResources: • ODG’s policy is providing skilled resources that match your needs now. It is our just-in-time practice to
utilize a workforce that matches a specific project need immediately as opposed to obtaining them through expensive hiring and lengthy certification/training processes. This training inevitably adds to the overhead cost of the placement.
• Our emphasis on partnership with our consultants ensures that we have a deep pipeline of senior resources ODG can tap into who are industry leaders within their field. ODG also holds monthly meetings onsite at our office for consultants to come together and discuss industry practices and trends.
Recruiting: • Because procurement of talent is such a large part of what we do, ODG provides ongoing training to its
recruiting team to ensure relevant, effective resources are provided to our clients. Training includes but is not limited to the following areas: recruitment best practices, educational development opportunities and recruiter forums both locally and nationally.
• In the recruitment process we go to great lengths to ensure our candidates have the skill sets you need. We take the time to understand your requirements and find the right candidates. As we screen candidates, we do in-depth reference checks. We validate certifications and education as a start but our recruiters are strategically placed in many technology forums/user groups that can quickly assess a candidate’s reputation with his/her peers.
• Our recruiters have on average, over ten years of experience in this market. They know technology recruiting and they know the Minnesota market.
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TECHNOLOGY & DATA SECURITY
• ODG utilizes a state of the art recruiting SaaS product.
• We utilize Office 365 and remote exchange management to Microsoft.
• Data is not stored on site which limits exposure.
• All drug and background testing is done online so data is not available onsite which allows limited exposure to sensitive data.
• Document storage is through SharePoint which limits access
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COMMUNITY OUTREACHOn-Demand Group is passionate about being involved in the local community.
• Heather Manley was the Board President for NAWBO (National Association of Women Business Owners) from 2011-2014. She helped establish the MN Women Business Owners Hall of Fame-a key event supported by Cargill in 2013 - 2015.
• ODG’s COO is currently the President of the state’s largest recruiting focused non-profit organization MNTRN (MN Technical Recruiters).
• Heather serves on the steering committee for WBENC and speaks on numerous panels to local diverse small business owners on how to navigate through the corporate landscape as a WBE. March of 2014, Heather was awarded the WBDC/WBENC’s WBE of the Year 2013 for her services in giving back to the organization and community.
• ODG partnered with Minneapolis Public School and their Step-Up intern program which was created to engage inner-city kids with internship opportunities within local organizations.
• ODG is a longtime sponsor of Rotary financially as well as with time volunteered.
• ODG also supports a variety of non-profits throughout the Twin Cities.
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DIVERSITY CLASSIFICATIONSOn-Demand Group has several current certifications:
• WBENC• DBE• SBA• Green• CERT• TG/ED
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Targeted Group/Economically Disadvantaged (TG/ED) Small Business Program (State of MN)
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COST COLLABORATION• Just In Time recruiting ensures we have resources who are experienced and ready now, verses costly
internal training to get them adequately prepared for your needs. • We have a flat management style (meaning no layers of management that just add cost to a company)
and low overhead.• Owners who are Six Sigma Blackbelt which allows ODG to conduct internal six sigma projects that reduces
waste in the recruiting process leading to faster more accurate results and a lesser recruiting cost. • ODG’s six sigma projects and flat management style are to reduce unnecessary handoffs and increase
decision making power to those closest to the issue.• We are engrained with the local talent, this prevents clients from having to rely on costly out of state
resources which, on average, are significantly more expensive due to relocation costs and/or weekend travel back home.
• We welcome transparency and have the ability to remain agile in how we respond to our clients needs.
Example A: Should you find value in bringing on one of our resources as a perm employee, after a 6 month project, we do not request any buy-out fees. The resources is yours to hire.
Example B: One of our clients was experiencing bankruptcy. We provided them highly skilled resources with our offshore solution. Due to our low costs and high value, the client was able to continue their projects and emerged from bankruptcy. ODG was recognized for their key role in their success.
Example C: ASAP-IT Program with the State of MN. High Value, Low Cost, Quick Turn
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MEASURING SUCCESSODG measures success of every project by the satisfaction of our client. We believe in an open dialogue to ensure we are meeting their needs. We work with our clients to find out how they view success and we adjust our processes and KPI’s to ensure these metrics are implemented and are customized to each organization. In the past year we implemented a business intelligence tool that is a bolt on to our CRM so we can track metrics, success and identify and improve areas that need improvement. ODG is willing to assist in formulating KPI’s/Scorcards or if these are already formulated we can incorporate them with our team that will be assigned to Client.
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CLIENT BENEFITSLocal company who is engrained in the Minnesota market and is well regarded as well as financially stable
Strong morals and ethics that is driven by an engaged local leadership team
Transparency means partnership
Differentiating values that make a difference
Cutting edge recruiting practices and senior level team
A unique organization that is attracting talent due to our culture that embraces inclusion
Contributing to Client’s Diversity Spend
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ACCOUNT MANAGEMENTWe provide several lines of oversight with our client to ensure we are on target with our resources performance and achieving client satisfaction. It begins with sending the hiring manager our On-Boarding Form, which can be customized per business unit. This form and process ensures all parties have the same expectations before the project begins. Successful on-boarding leads to a successful project. Our Account Managers conduct biweekly/monthly calls with all hiring managers to ensure progress of placements and projects are on time, on budget and satisfactory. Account Managers, where acceptable and/or requested, also organize onsite meetings for team members and hiring managers. This allows time to discuss projects, progression, issues and needs; this supports a pro-active environment verses a reactive environment. If onsite meetings are not feasible, Account Managers schedule separate meetings to ensure the lines of communication remain open.
Account Managers receive weekly progress reports from our resources regarding utilization, percentage of project completion and any outstanding issues so they can be mitigated immediately. This applies to every department in which we have resources engaged. Our monthly meetings with managers summarize current satisfaction as well as anticipated needs and changes. Moreover, they ensure that managers are aware of our core competencies so we may be as supportive as possible as a partner. Meeting schedules are set at the request of the hiring manager and our Account Managers adjust and accommodate them accordingly.
Clients have dedicated Account Manager(s) for consistency and reliability.
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Awards and RecognitionsAwards and Recognitions: • 2015 ICIC’s awarded On-Demand Group “Top 100 Fastest Growing Inner City Companies in
America”, featured in Fortune Magazine and will receive award at Harvard University in Boston this fall.
• 2014 ICIC’s awarded On-Demand Group “Top 100 Fastest Growing Inner City Companies in America”, featured in Fortune Magazine and award received at Harvard University in Boston.
• Selected speaker at Cargill’s 2014 Supplier Diversity WBDC/MMSDC event in March• 2014 Enterprising Women of the Year by Enterprising Women – ODG’s CEO• 2014 SBA Women in Business Champion Award - ODG’s CEO• 2014 WBE of the Year by WBDC-MN – ODG’s CEO• 2013 ICIC’s awarded On-Demand Group “Top 100 Fastest Growing Inner City Companies in
America”, featured in Fortune Magazine and award received at Harvard University in Boston.• Minneapolis/St. Paul Business Journals Women to Watch 2012 Winner-ODG’s CEO• 2012 ICIC’s awarded On-Demand Group “Top 100 Fastest Growing Inner City Companies in
America”, featured in Fortune Magazine and award received at Harvard University in Boston.• National Association of Women Business Owners – 2009 Young Business Owner of the Year
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SUMMARYOn-Demand Group encompasses a unique approach to recruiting and partnership and our growth supports this is what the market wants to see. We have grown 20-40% every year and in 2013 we grew 65%. Any organization can talk about how different they are but unless they have significant growth in head count, it’s just talk. ODG’s growth supports that what we are doing is different and that different is good.
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Thank you!www.ondemandgroup.com