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Since 1999

On 26th February 2018

Presently in its 18th consecutive year of publication, HEALTH is one of the longstanding health & �tness publications in the region. It is highly regarded and read by a large segment of healthcare professionals and general public in the region and globally.

Health is a Bi-Monthly, Bi-lingual (English and Arabic) magazine with a BPA-audited circulation of 20,000 copies and a readership of around 80,000. It is licensed by the National Media Council, UAE

Health Awards has successfully completed �rst cycle of awards in Jan 2017. It has now launched Health Awards 2018 with a view to inspire all stakeholders (including corporate sector and professionals) to adopt global best practices in healthcare sector to become world class and recognize & reward all the stakeholders involved to drive continual improvement in the health care standards in United Arab Emirates. A team of 10 Award Assessors will support the Award Jury team.

ORGANIZERSORGANIZERS

HEALTH AWARD - 2018

The members of the jury include: Dr. Ajit Nagpal (Chairman & Director General – Amity University Middle East) – the Jury Chairperson, H. E. Dr. Maryam Matar (Chairperson – UAE Genetic Diseases Association), Dr. Mouza Abdulla Al Sharhan (Head of Pathology, DubaiHospital-DHA and President of Emirates Medical Association-UAE), Dr. Fuzan Al Khalidi (Director of Healthcare Strategy and Policy, the Prime Minister’s O�ce), Dr. Muna Abdul Razzaq Tahlek (CEO - Latifa Hospital) and Mr. Issac John (Deputy Business Editor – Khaleej Times).

HEALTH Awards aims to build on its credibility and prestige, to emerge as the global hallmark ofprofessional excellence in healthcare, in the future.

HEALTH awards follow a transparent process of assessment. With the Dubai Health Authority (DHA) the o�cial assessment body in Dubai for healthcare professionals – as one of the organizers, the nominees would go through stringent scrutiny of their claims and credentials, making sure that the most deserving ones make it to the �nal list.

Nominations of HEALTH Awards 2018 will be evaluated by 12 external evaluators, which includes site visit, and will be �nally judged by eminent jury.

ASSESSMENTASSESSMENT

TABLE OF CONTENTSTABLE OF CONTENTSORGANIZERSBENEFITSAWARD CRITERIAHOW TO APPLYAPPLICATION FORM

Criteria DescriptionMarksAward Criteria

100

100Human Capital Management(HCM)/HumanResource Management (HRM)

Developing & Implementing the following global bestpractices on human capital management :-• Formal HR Strategy, Policies and HR Plans /Annual Manpower Requirement Plans,• Competency based talent acquisition /recruitment,• Learning & Development /Knowledge management,• Employee Performance management,• Employee Engagement,• E�ective Employee communication,• Competitive performance linked employee compensation and bene�ts,• Employee recognition and care

Strategy 100 • Strategy use inputs of both stakeholders (Customers, Suppliers, Employees, Shareholders, Bankers, Society, Government, Regulators) and external local/ regional/global environment.• Strategy is based on organization’s past performance (for last 1 to 10 years) and organizational capability in terms of human /technological/�nancial /other capabilities.• Implement mission & vision by developing strategic plans, goals and objectives for next 2 to 5 years, annual/quarterly/ monthly/weekly business plans and supporting policies.• Communicating and implementing strategy involving all levels of the organization.

Leadership • Leaders act as role models for its mission, vision, values and ethics by regular communication of these at all forums• Leaders review management system and performance on regular basis i.e. daily/weekly/fortnightly/ monthly/ quarterly/half yearly/annually basis• Leaders interact with external stakeholders.• Leaders introduce and reinforce a culture of excellence by running internal Vemployee /team awards, recognitions• Leaders ensure organization �exibility by managing change in a structured manner to minimize unexpected project failures.

HEALTH AWARD - 2018

AWARD CRITERIA FOR CORPORATE CATEGORYDISTINGUISHED HOSPITALS

Criteria DescriptionMarksAward Criteria

200

100

Innovation, TechnologyProcesses & Systems

Products & Services

100Operational Performance

HEALTH AWARD - 2018

• Developing and implementing innovation management systems• Number of Published Research and studies• Knowledge Management Practices• Number of new products and services developed as a results of innovative ideas • Number of innovative business models implemented • Innovation percentage from employees’ suggestions • Percentage of worthy suggestions of all suggestions • Percentage of innovation training as number of all training conducted • Number of innovative ideas presented by clients and stakeholders• Number of innovative projects in collaboration with stakeholders• Adoption of Key Process Framework, • Achieving Management System Certi�cation (e.g. JCI Accreditation, ISO9001, 14001, 18001, 27001)• Adoption of Global best practices on Supply Chain Management, • Adoption of Global best practices on Building & Energy Sustainability• Medical /Other Equipment Breakdown/ Corrective/ Preventive/Condition Based Maintenance• Medical /Clinical/Laboratory/Other Technology Management,• Healthcare Information Management System (HIMS)• Information Technology (IT) Service Management (i.e. ISO20000)• Adoption of global best practices on Information Security Management (i.e. ISO27001)• Adoption of global best practices on Knowledge Management

• Range of world class healthcare products & services provided (best-in-class hospital /clinics/labo ratories/pharmacies/medical equipment/facilities etc.) during last 3 years• Number of medical services/specializations available (e.g. Anesthesiology, Accident & Emergency, Cardiology, Interventional Cardiology, Clinical Nutrition, Plastic & Reconstructive Surgery, Dermatol ogy & Venereology, Dental Centre (Super Specialty), Ear Nose & Throat (ENT), Family Medicine, General Surgery, Internal Medicine, Laboratory Services, Nephrology, Neurology, Obstetrics & Gynecology, Gastroenterology, Ophthalmology, Orthopedic Surgery, Pediatrics & Neonatology, Pediatric Surgery, Psychiatry, Physical Therapy, Pulmonology, Radiology, Urology etc.)• Products & Service Delivery mechanisms• Customer Relationship Management (CRM)

Operational Performance (Outpatient-OPD & Inpatient-IPD, Customers) Parameters for last 3 years e.g.• Number of patients attended in OPD• OPD to IPD Conversion Ratio (%)• IPD Bed Capacity for last 3 years• Average Bed Utilization for last 3 years• Number of (heart /other surgeries/gynec deliveries performed• Number of Pathology/Radiology/Other laboratory tests conducted

CustomerExperience

Patient Safety /Corporate SocialResponsibility

100

200

1000

Patient Safety & CSR Performance Measures for last 3 years:-• Patient safety parameters (fatalities, accidents, injuries, medication errors, surgery errors, surgical site infection)• Corporate Social Responsibility (CSR) Policy & Objectives,• CSR Program,• CSR Initiatives,• • CSR Spend,• Society Satisfaction

Customer Experience Measures for last 3 years:-• Patient /Customer Satisfaction & Experience• Patient /Customer turnaround time (minutes or hours or days)• Patient /Customer comfort,• Patient /Customer complaints – number of ,• Formal appreciations from OPD & IPD Patients/Customers• Patient/Customer retention (i.e. Repeat patients)• Patient/Customer referrals• Satisfaction of customers (i.e. Medical Insurance Companie or Corporate Customers or Hospitals)

Total Marks

HEALTH AWARD - 2018

To adopt global best practices to become world class organizations

To receive an independent assessment by a team of Well Quali�ed & Experienced Assessors

To receive a professional Feedback Report prepared by a team of independent, Well Quali�ed & Experienced Assessors

To receive a site visit by a team of independent, Well Quali�ed & Experienced Assessors

To be recognized by eminent personality in UAE Healthcare Sector

Eligible to use ‘Health Awards 2018 Winner Logo” for 2 year from the date of the award ceremony

To adopt global best practices to become world class organizations

To receive an independent assessment by a team of Well Quali�ed & Experienced Assessors

To receive a professional Feedback Report prepared by a team of independent, Well Quali�ed & Experienced Assessors

To receive a site visit by a team of independent, Well Quali�ed & Experienced Assessors

To be recognized by eminent personality in UAE Healthcare Sector

Eligible to use ‘Health Awards 2018 Winner Logo” for 2 year from the date of the award ceremony

All Applicants

All Applicants

All Applicants

All ShortlistedApplicants

All Winners

All Winners

Applicants/ Winners

Corporate Organizations Individuals

Bene�ts to Award ApplicantsShortlisted Applicants /Winners

HEALTH AWARD - 2018

HEALTH AWARD - 2018

How to ApplyHow to ApplyIndividuals/organizations may indicate their interest to participate, by submitting the online nominations as early as possible. The applications for the Annual Health Awards 2018 have to be submitted latest by 25th February 2018. The Awards body reserves the right to decline any application that does not meet the criteria set for the said Award Category.

We welcome you to the O�cial Application Form for the Annual Health Awards 2018. Please complete EACH Section, as appropriate for your Award Category, in the following pages, to ensure that your entry is valid. All entries will be evaluated by an esteemed team of Assessors and Jury members, and their decision will be �nal.

All entries are completed FREE OF COST. There will be no charges levied whatsoever for applying for Health Awards.

For any queries or clari�cations that you may seek, please contact Ms. Bhavana on 055-1697074 or write to her at bhavana@promotions.thumbay.com.

SECTION A: Applicant Organization Information

Organisation Name

Address

Trade Licence Number

Trade Licence Issue Date

Trade Licence Valid Until

Contact Person Name

Designation

Contact Telephone Number

Contact Mobile Number

Contact Email Address

Application Form – Annual Health Awards 2018 Page 1

ANNUAL HEALTH AWARDS, 2018OFFICIAL APPLICATION FORM

Award Category Applied For: Corporate (Distinguished Hospital)

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����On 26th February 2018

Since 1999

P. O. Box - 415555, DIFC, Dubai, United Arab Emirates, 04 2985555 Mob: 0551697074www.healthmagazine.ae, info@healthmagazine.ae