omnitracker facility management breakfast seminar
TRANSCRIPT
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Breakfast Seminar
OMNITRACKER Facility Management
Application
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OMNINET
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Breakfast Session: Attendees
Company
Acerta
Brussels Airport Company
DKV
Fluxys
IDEWE
UZ Gent
VRT
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Breakfast Session
Breakfast Seminar Concept
Blend between Presentation/demo and Breakfast
Please feel free to keep enjoying the breakfast during the presentation/demo
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Next Breakfast Seminars
OMNITRACKER Self-Service Portal:
Friday 20th of May 2016
Seminar covering requested topics
Please provide your preferences on the evaluation form
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Agenda
Powerpoint Presentation / Live Demo: 90 min. in total
1. Introduction (5 min)
2. PPT - OMNITRACKER FMIS Application (30 min)
3. Coffee Break (15 min)
4. DEMO - OMNITRACKER FMIS Application (30 min)
5. Q & A (15 min)
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OMNITRACKERArchitecture
Introduction
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Layered Architecture
Core Components
Core
Clients
Application TemplatesWeb Server
(MS IIS)OMNITRACKER
Application Server + MSA
(MS Windows Server)
Database Server
(MS SQL, Oracle, DB2)
Automation Interface
Web-service
Data Import / Export
EmailGateway
CTIGateway
OMNITRACKERReports
Inc. CrystalReports Dev.
WebGateway
ScanningGateway
GISGateway
InterfaceBus
MS ExchangeServer
SAP SolutionManager Service Desk
MS SharePoint
BaramundiManagement Suite
Smart Client
(Windows)
Full Access
Power User
Web Client
Full Access
Self ServicePortal
Occasional User
Mobile Client
Mobile WebBrowser
Mobile App
Individual Solution
Core Components
Core
Clients
Applications
ITSM Center
Project Mgmt. Center
Financial Mgmt. Center
Facility Mgmt. Center
Individual Application
Document Mgmt.
Stock & Order Mgmt.
Sales Mgmt. Center
System Engineering
Risk Mgmt.
Timegrid
Dispatch Center (GIS)
Survey Mngt (CSAT)
Business Contract Mngt
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Software Landscape
ITSM
SOM
PMC
SEC
SMC
CMCRMC
OMNITRACKER
…
ERP-Software
3rd party
Software
ERP-software:
Focus on financials
Bookkeeping (Accounting)
Logistics
Manufacturing
EURO driven
CRM/BPM – tooling:
Workflow Driven
Any ‘request’ follow up
Focus on Business Processes
“Tracking & Tracing” driven
“Process” driven (ITIL, Prince2, etc.)
CRM/BPM
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Back office departments
OMNITRACKER: Application coverage
ServiceProvisioning
Customers / Business
Suppliers
Serv
ice
Po
rtal
/ w
eb /
mo
bile
Sales Management
Stock & Order Management
Project Management
center
Risk Management
Bus. Contract Management
Field Engineers
Financial Management
Facility Management
ITSM Center
3rd party systems
Dispatch Center +GIS integration
Customer CareCustomer
Satisfaction SurveyMaster Data Management
Requirement Management
System Engineering
Document Management
Master Data Management
Res
ou
rce-
&
Cap
acit
y P
lan
nin
g
Tim
e re
gist
rati
on
+25 interface protocols
Timegrid
Interface Framework
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Facility
Management Center
Application(OMNITRACKER FMIS)
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Facility Management - What’s in it for You?
Add a structured Facility support (to your IT support) Facility Data is usualy fragmented, not centrally coordinated
Seperation between IT and Facility is almost inexistent
Based upon IT Service Management best practices
Enhance existing Facility Processes Organise reservations from Outlook together with services (lunch, room preparation)
Keep track of reserved material
Store and follow up all certificates
Follow up of maintenances (planned and ad hoc)
Create good inventories (IT and Facility)
Extend collaboration between IT and Facility department Manage moves, changes, requests ...
Manage Installation (FMIS) and configuration (IT) of material via activities (f.e. Wireless Access Points)
Facility Management: General Benefits
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FMIS Processes
OMNITRACKER
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Facility Management Application (FMIS)
FMDBReal Estate
P
Material
Maintenance Management
ReservationsManagement
IncidentManagement
Incident Management
FMIS
ITSM
Master Data
Time Entries
Activity Management
CMDB
U.C.
Service Contracts +
SLA
Link Material
SUBTICKET
SUBTICKET
B F RRequest
Management
Shared Service Center
Self Service Portal
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FMIS Application: FMDB
Facility Management Database (FMDB) consists of three parts:
1. Real Estate Management:
All ‘Buildings’ that need to be managed
2. Material Management:
All relevant Materials, located in a ‘Real Estate’, that need to be
managed
3. Services:
All Services related to Real Estate and or Materials
FMDBReal Estate
P
Material
B F R
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FMIS Application: FMDB
Facility Management Database (FMDB) consists of three parts:
1. Real Estate Management: Property
Building
Floor
Room
2. Material Management:
3. Services:
FMDBReal Estate
P
Material
B F R
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FMIS Application: Real Estate Management
FMDBReal Estate
P
Material
B F R 1. Real Estate Management:
- Property
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FMDBReal Estate
P
Material
B F R 1. Real Estate Management:
- Property
- Building
FMIS Application: Real Estate Management
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FMDBReal Estate
P
Material
B F R 1. Real Estate Management:
- Property
- Building
- Floor
FMIS Application: Real Estate Management
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FMDBReal Estate
P
Material
B F R 1. Real Estate Management:
- Property
- Building
- Floor
- Room
FMIS Application: Real Estate Management
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1. Property
2. Building
3. Floor
4. Room
FMDBReal Estate
P
Material
B F R
FMIS Application: Real Estate Management
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FMDBReal Estate
P
Material
B F R 2. Material Management:
- Material Type Desk
- Material Type Projector
- …
FMIS Application: Material Management
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FMDBReal Estate
P
Material
B F R 3. Services:
- Sandwich Lunch
- Beverages for meeting
- Cleaning services
- …
FMIS Application: Services
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Incident Management:
Minimize the impact of incidents on the business process;
Ensure the agreed level of service quality and availability;
New incidents are reported by users/employees.
Examples:
Projector in Meeting room is defect;
Coffee machine is out of order.
FMIS Application: Incident Management
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FMIS Application: Incident Management (Subtickets)
Incident Management - Subtickets:
Steer your suppliers out of OMNITRACKER;
Perform a follow-up of your suppliers (even with SLA);
Ensure the agreed level of service quality and availability;
Automatically report Subtickets to supplier.
Examples:
Elevator repair contract for interventions;
PC repair contract with PC Supplier.
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Request Management:
Satisfying the customer who made a service request;
Ensure the agreed level of service quality and availability;
New requests are reported by users/employees.
Examples:
Request of a move;
Request of a new chair.
FMIS Application: Request Management
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Reservation Management:
Processing a reservation quickly;
Making reservations in combination with service requests;
New reservations are reported by users/employees.
Examples:
Reservation of a car;
Reservation of a meeting room with lunch;
FMIS Application: Reservation Management
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Maintenance Management:
Using a standard procedure for the planning and executing of maintenance;
Maximize the life of equipment;
Reduce the risk of failure.
Examples:
Maintenance of machines;
Maintenance of elevator;
FMIS Application: Maintenance Management
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OMNITRACKER Facility Management at a glance
Integration FMIS FMDB - ITSM CMDB
Sharing: Service Level Management, Activity
Management, Time registration, Base data, …
Separate processes for Incident Management,
Service Requests, Sub-Tickets, …
Integration with OMNITRACKER ITSM application
IMSLM
FMISBase
data
Activity
MgmtCMDB
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Call ticket functionality
OMNITRACKER
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Call Ticket functionality (ITSM)
FMDBReal Estate
P
Material
Maintenance Management
ReservationsManagement
IncidentManagement
Incident Management
FMIS
ITSM
Master Data
Time Entries
Activity Management
CMDB
U.C.
Service Contracts +
SLA
Link Material
SUBTICKET
SUBTICKET
B F RRequest
Management
Shared Service Center
Self Service Portal
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Call Ticket functionality (ITSM)
Shared Service Center
Self Service Portal
Call Ticket
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Call Ticket functionality (ITSM)
Shared Service Center
Self Service Portal
Call Ticket
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Call Ticket functionality (ITSM)
Shared Service Center
Self Service Portal
Call Ticket
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Call Ticket functionality (ITSM)
Shared Service Center
Self Service Portal
Call Ticket
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Call Ticket functionality (ITSM)
Shared Service Center
Self Service Portal
Call Ticket
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Call Ticket functionality (ITSM)
FMDBReal Estate
P
Material
Maintenance Management
ReservationsManagement
IncidentManagement
Incident Management
FMIS
ITSM
Master Data
Time Entries
Activity Management
CMDB
U.C.
Service Contracts +
SLA
Link Material
SUBTICKET
SUBTICKET
B F RRequest
Management
Shared Service Center
Self Service Portal
Call Ticket
HR / Finance / …
... ... ...
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OMNITRACKER Applications
FMDBReal Estate
P
Material
Maintenance Management
ReservationsManagement
IncidentManagement
Incident Management
FMIS
ITSM
Master Data
Time Entries
Activity Management
CMDB
U.C.
Service Contracts +
SLA
Link Material
SUBTICKET
SUBTICKET
B F RRequest
Management
Document Management Business Contract Management
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Document Management Add-on Application
OMNITRACKER
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Document Management - What’s in it for You?
Documentation process and repository integrated in OMNITRACKER;
Separate location to administer documents;
Structuring of documents by creating own directory structure;
Avoid data duplication;
Add all Facility related documents into OMNITRACKER;
Link these documents with the right Real Estate or Asset;
Avoid loosing time at searching for related documents;
Integrate documentation process with other existing OMNITRACKER Application
Templates.
Document Management: General Benefits
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Document Management: Explained
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Document Management: Explained
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Business Contract Management Add-on Application
OMNITRACKER
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Business Contracts ≠ Service Contracts
FMDBReal Estate
P
Material
Maintenance Management
ReservationsManagement
IncidentManagement
Incident Management
FMIS
ITSM
Master Data
Time Entries
Activity Management
CMDB
U.C.
Service Contracts +
SLA
Link Material
SUBTICKET
SUBTICKET
B F RRequest
Management
Document Management Business Contract Management
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Business Contract Management - What’s in it for You?
Business Contract process and repository integrated in OMNITRACKER;
Separate location to administer contracts;
Add all Facility related business contracts into OMNITRACKER;
Link these contracts with the right Real Estate or Asset;
Avoid loosing time at searching for related contracts;
Business Contract Management: General Benefits
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Business Contract Management: Explained
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Business Contract Management: Explained
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Demonstration
(FMIS DEMO)
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Pricing
OMNITRACKER
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Pricing
Price of the Facility Management Application 3.990€ (one-off)
Price of the Document Management Application 1.990€ (one-off)
Price of the Contract Management Application 4.990€ (one-off)
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References
OMNITRACKER
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References
OMNITRACKER FMIS Install base:
Operational @
Project ongoing @
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Summary
OMNITRACKER
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Summary
Better control & follow-up of the Facility Management processes in your organization:
• One tool: Integrated in your existing OMNITRACKER environment (incl. ITSM, …)
• Ensures a more efficient Facility Management process follow up;
• Manage all Facility assets in one place;
• Ensures smoother collaboration between teams (IT and Facility);
• Make the link between IT Assets and FMIS Assets;
• Good/First step towards shared service center;
Ability to also additionally centrally manage Contracts, Documents …
FMIS Application: Only License Cost, No Maintenance fee
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Questions ?
Thank you for your attention!Thanks for your attention!
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Private Closed Group, only for customers
Discussions, Latest News, etc…
LINKEDIN Group „OMNITRACKER“
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OMNINET
OMNINET GmbH
D-90542 Eckental
[email protected] – http://www.omninet.de
OMNINET Austria GmbH
A-1010 Wien
[email protected] – http://www.omninet.at
OMNINET Technologies NV/SA
B-3018 Leuven
[email protected] – http://www.omninet.be
OMNINET Nederland
NL-2517 Den Haag
[email protected] – http://www.omninet.nl
OMNINET Russia
RUS-Moscow 121099
[email protected] – http://www.omninet.ru
OMNINET GmbH (Schweiz)
CH-8808 Pfäffikon
[email protected] – http://www.omninet.ch
OMNINET USA
US-New York, NY 10011
[email protected] – http://www.omninet.biz