University-quality care. A higher degree of healing.

1

Congratulationsto Mark Chastang.

Thank you, Mark!

2

George Washington used this chair for nearly three months of the Federal Convention's continuous sessions in 1787. James Madison reported Benjamin Franklin saying, "I have often looked at that behind the president without being able to tell whether it was rising or setting. But now I... know that it is a rising...sun."

3

Transitionscan feel like a setting sun.

4

OrTransitions can feel like a rising sun.

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“You will understand what you are

Called to Do

by what you can’t stand.”

T. D. Jakes

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Transitions are opportunities...for you to lead positive change.

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Teamwork is the key to our success.

8

TEAM

ogether

veryone

chieves

ore!

9

A Theory of Teamwork

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My Role will

change from CFO to CEOACH of the TEAM.

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The Role of a Coach• Get to know the team.

• Get everyone in the best position.

• Develop the game plan and make it clear.

• Make adjustments during the game.

• Celebrate victories; learn from losses.

• Make winning fun and reward hard work and performance.

12

The First 100 Days

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13

The first 30 Days will be

spent walking around and listening to you.

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Empowerment

is the secret to success. Get ready to be empowered.

15

Healthcare Continues to Change

• National Healthcare Reform

• Outlook for U.S. State Governments

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The Future of Healthcare

• More outpatient care.

• More complex inpatient care.

• More technology.

• More advanced imaging.

• More genetic testing.

• Personalized medicine.

• More neurological services.

• More cancer care.

• More telemedicine.

• More mid-range providers.

• More employed physicians.

• More outcomes reporting.

• Fewer service lines.

• Patient satisfaction more important.

17

Healthcare Realities• The public believes healthcare costs too much.

• Hospitals and physicians are going to receive less and less money on a per patient basis.

• More patients will be on Medicaid.

• More patients will be in managed care plans.

• Our market will continue to be highly competitive.

Let’s tackle these issues together.

18

Different isn’t always better, but

better is always different.

How will we choose to be different?

You and I Together as a Team will answer

that question.

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What Will Not Change

• Our mission to improve the human condition.

• Our goal to be a high-quality transformative force in the ongoing evolution of regional and national healthcare delivery systems.

• Our commitment to the academic mission.

• Our core values:

✴ Compassion, professionalism, and respect

✴ Discovery, learning, and communication

✴ Diversity, integrity, and teamwork

✴ Engagement, outreach, and service

✴ Excellence, focus, and innovation

✴ Wellness, healing, and safety

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What Will Not Change

• Our commitment to quality care and patient safety.

• Our commitment to patient-centeredness and improving our patient satisfaction scores.

• Our commitment to remain financially sound.

• Our commitment to making the investments that keep us competitive in a highly competitive healthcare market.

• New ICU beds

• Renovations of space

• New medical equipment

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Top Priorities• Quality and Patient Safety

• Physician Recruitment, Retention, and Productivity

• Patient Satisfaction

• Capital Improvements

• Reimbursement

• Reducing Costs

• Employee Morale

22

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Videois

next...

23

There is Always a Way.

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What does this have to do with us?

• Like the neurosurgeon in the video, we will face challenges that will seem impossible, but there is always a way.

• Before you say “no” to someone, think “yes”--there is always a way.

• Like the neurosurgeon, we’re not always going to be sure about every decision we make, but we have to take calculated risks.

• Like the neurosurgeon, it is going to take a team effort to get this done.

• Like the neurosurgeon, if we are successful, the outcome with be joyous, and things will be much better.

25

Be inspired.We can tackle

the future...together.

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Harold Scarborough, Pharmacist (1915-2004)

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!

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!My work at UTMC is dedicated to him.

“Work hard, help others, practice humility, learn from your mistakes, and finish strong.”Harold Scarborough (1915-2004)

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The Sun is Rising at The University of Toledo Medical Center

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University-quality care. A higher degree of healing.

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