olleh mobile service guidebook english
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Olleh Mobile Service Guidebook EnglishTRANSCRIPT
olleh mobile service guidebookinternational edition — august 2012
(QJOLVK��ᶏ�
Chào mừng bạn!
A lô?
ᒊ។
ഡӵৰ
Eng
lish᱆ᎌ
Subscription Requirements
Blacklist Policy
Rate Plans
Value-Added Services
Discount Programs
Other Services
kt Global Stores
11
13
14
19
10
12
15
Tiếng Việt
ᒊ។
ഡӵৰ
English᱆ᎌ
Welcome to kt!kt is proud to offer a number of special services to our
international customers. In addition to personal assistance in
a variety of languages at our kt Global Stores and Customer
Service Center, we also provide online English-language
services through our Expat Blog (http://expatblog.kt.com)
and Expat Twitter account (@olleh_expats), allowing for easy
access to information on all of kt’s products and services.
Choose the prepaid or postpaid service plan that is ideal for
your needs and length of stay in Korea and take advantage
of our wide range of discount programs and special services.
Enjoy the convenience of multilingual services that range
from application forms in four languages to English-language
billing. From start to finish, kt provides our international
customers with everything they need with their mobile
phone requirements.
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Subscription Requirements
Subscription Requirements
Visa Period
––
Lines of Service
–
Necessary Documents
Prepaid Services:
Postpaid Services:
b
Method of Payment
Single payment:
Installment plans:
Purchasing a New Mobile Device
Foreign Nationals:
Diplomatic Personnel:
Overseas Koreans:
United States Forces Korea:
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Subscription Requirements
b
Usage Periods on Prepaid Services
Activated with an Alien Registration Card
Activation with a passport
Service Limitations
b
Changing or Cancelling Services
Minors
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Blacklist Policy
Blacklist Policy
Please Note the Following When Using a Non-KT Issued Device
ⴷ
Activation
Supported Frequencies
Carrier Unlock
Service Limitations
Quality of Service�
Network Compatibility
Korean Language Support
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Rate Plans
Prepaid Plans
Prepaid Rate Plans
]�Notes�]
ℍAny credit remaining after the usage period expires cannot be refunded.ℍOutgoing calls are suspended upon the expiration of the usage period. However, you can still receive calls for another 14 days, with the phone number being terminated on the 45th day after the expiration of the usage period if credit is not added to the account.ℍ"In-Network M2M Minutes" can be used for calls made from your mobile phone, to another mobile phone on the KT network.ℍCredit top-off transactions cannot be cancelled or refunded.
Usage Periods and Included Features for Credit Amounts
Credit Amount Usage Period Included Features
?�10,000 30 days �
?�20,000 60 days �
?�30,000 120 days �
?�40,000 180 days 100 In-Network M2M Minutes
?�50,000 240 days 100 In-Network M2M Minutes
?�50,000 365 days 200 In-Network M2M Minutes
RatePlan
Base Rate Voice Calling
VideoCalling
Text Messages
�Feature Phone Data
Smartphone Data �����������
�
Prepaid Standard
?�4.8
?�6
SMS�?�22
LMS�?�33
MMS�? 220
5FYU�?�5.01
.VMUJNFEJB�?�1.93
VOD�?�0.5
*OUFSOFU�?�0.28
?�0.28Prepaid Light ?�166 ?�3.9
Prepaid Medium
? 266 ?�3.4
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Rate Plans
How to Add Credit to Your Account
Internet�
ச૬ڸࡔ ౦�ฎ
ARS�
D
––
Visit an Official kt Retailer
Automatic Top-offs
––
���ö� �
Convenience Stores
# 1 PIN Send/Call
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TiếngViệt
Rate Plans
Postpaid Plans
Postpaid Rate Plans
Text Messaging
Data�
�
Calling
Message Type �Rate
SMS� Korean: Up to 45 characters | English: Up to 90 characters ?�20
LMS� Korean: Up to 1,000 characters | English: Up to 2,000 characters ?�30
MMS� Messages with image/video attachments ?�200
Call Type Rate
Voice calls ?�1.8
Video calls ?�3.0
Standard Plan
Included in Plan
None
Included Features
Additional 50% off data used during commuting hours
(5:00 AM - 9:00 AM)
50 Free SMS
Base Rate
?�11,000
Voice Calling
?�1.8
Video Calling
?�3
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Rate Plans
i-Type Plans�
Data Lifetime Plan
Rate Plan Base Rate Included in the Plan
Usage Outside of Plan
Rate Discount IncludedFeatures
Data Lifetime 1G ?�22,500 1GB
?�0.025
?�10,000olleh WiFi
Single%ata Lifetime 2G ?�27,500 2GB ?�11,500
Data Lifetime 4G ?�42,500 4GB ?�18,000
]�Notes�]
ℍ�Unlimited calling within the kt Network: Unlimited domestic calls when made within the kt network (olleh mobile phones, kt home phones, kt Internet calling).
ℍInstallment discounts are only available for new subscribers or when upgrading to a new device/plan.ℍWith unlimited data rates, service speed is adjusted when the usage amount exceeds the daily allotment under your specific rate plan in order to ensure stable data service speed. ℍAny remaining data balance will be rolled over to the end of the following month. - Deductions apply to rollover balances before the monthly data allotment. - Data balances are maintained when changing between i-Type plans.ℍ��When a rate plan is changed, basic rates and benefits (calling, messaging, data) are calculated on a daily pro-rated basis from the time the change is
made. When customers subscribe after the first day of the month, data calling is provided for the first month according to the number of days between the day you signed up for the subscription and the end of the month. Thus, if you sign up on June 5, your data quantity will be calculated for 25 days, not 30 days.
]�Notes�]
ℍService charge discounts are only available on two-year contracts. When a line is maintained, service charge discounts are applied even after the termination of the contract.ℍA contract is terminated and a penalty assessed on service discounts in the event of cancelation prior to the expiration of the contract expiration, a device change, or a change to the non-Data Lifetime rate plan.ℍCustomers can switch between Data Lifetime 1G, 2G, and 4G plans. Different service charge discounts apply when there is a change in plan.
Type Rate Plan Base RateIncluded in Plan Usage Outside of Plan
Included Features
Voice Text Data Voice Calling�
Video Calling�
Data Usage
Data Type
i-Slim ?�34,000 150 mins 200 messages 100MB ?�1.8 ?�3 ?�0.025
olleh WiFi
Single
50 Free SMS
i-Light ?�44,000 200 mins 300 messages 500MB ?�1.8 ?�3 ?�0.025
i-Value ?�54,000 300 mins 300 messages Unlimited ?�1.8 ? 3 �
i-Medium ?�64,000 400 mins 400 messages Unlimited ?�1.8 ?�3 �
i-Special ?�74,000 600 mins 600 messages Unlimited ? 1.8 ?�3 �
i-Premium ?�94,000
800 mins+
Unlimited Calling
within the kt Network
1000 messages Unlimited ?�1.5 ?�3 �
Voice Type i-Talk ?�44,000 250 mins 300 messages 100MB ?�1.8 ?�3 ?�0.025
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TiếngViệt
Rate Plans
LTE Rate Plans�
Rate Plan
Base RateIncluded in Plan
AdditionalUsage
IncludedFeatures
Voice Text Data
LTE-340 ?�34,000 160 mins - - 200messages 750MB
Voice Calls?�1.8 per second
Video Calls?�3 persecond
olleh WiFi
Single
50GBuCloud Storage
LTE-420 ?�42,000 200 mins - - 200messages 1.5GB
LTE-520 ?�52,000 250 mins - 1,000 minsMobile Only
250messages 2.5GB
LTE-620 ?�62,000 350 mins - 3,000 minsMobile Only
350messages 6GB
LTE-G650 ?�65,000 350 mins 3,000 minsMobile Only
- 350messages 6GB
LTE-720 ?�72,000 450 mins - 5,000 minsMobile Only
450messages 10GB
LTE-G750 ?�75,000 450 mins 3,000 minsMobile Only
- 350messages 10GB
LTE-850 ?�85,000 650 mins 3,000 minsMobile Only
7,000 minsMobile Only
600messages 14GB
LTE-1000 ?�100,000 1,050 mins 3,000 minsMobile Only
10,000 minsMobile Only
1,050messages 20GB
LTE-1250 ?�125,000 1,250 mins UnlimitedLandlines + Mobile
2,500messages 25GB
]�Notes�]
ℍ�In-network mobile-to-mobile calling refers to calls made between couples, family members, and friends who use olleh mobile phones.��(Subscribers to a KT LTE plan before July 31th, 2012, will receive free in-network mobile-to-mobile calling forever.)ℍSubscribers who subscribe to LTE-520 or higher by September 1, 2012 will receive the ability to rollover remaining monthly data.��Subscribers who subscribe to LTE-520 or higher from August 1, 2012 -5&�(��� �-5&�(��� �-5&���� �-5&����� �-5&������will also receive data rollover.�ℍ�Video calls are charged at a rate of 1.66x compared to voice minutes. (1 video calling minute = 1.66x voice minutes)ℍData rates outside of plan provision:
[Option 1] Discounted metered rate: Usage exceeding the data provided in the plan is charged at a 60% discount rate of (?0.01 per 0.5KB). Usage exceeding the data provided in the plan by 1.22GB to 5GB will be charged a flat rate of ?25,000. The maximum charge for data usage exceeding that provided in the plan is ?150,000.
[Option 2] QoS Safety option: Any usage exceeding the data provided in the plan is reduced to a maximum speed of 400Kbps, and will be charged a flat rate of ?9,000.
[Option 3] Safety shut-off option: Once you reach the limit of the data allotment provided in the plan, data usage for the remainder of the month is turned off to prevent overage charges. You can add additional data in the following amounts: [1] 500MB / ?8,000 [2] 1GB / ?13,000 [3] 2GB / ?18,000 (Additional 20% "Safe-Zone" is not offered with this option.)
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Value-Added Services
Paid Service
?�500
Popular Value-Added Services
Caller ID
ö�
Free
Voicemail
Catch Call
Ring 2 U
Roaming Notification
English Billing Statements
Spam Blocking
English Charge Alert
?�900
Free
Paid Service
Free
Free
Free
Free
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Discount Programs
Discount Programs
?
RatePlan
Base RateRate Discount Total Service Discount
1st Year
2ndYear
3rd Year
After 3 Years
When Used for 2 Years
When Used for 2 Years
i-Slim ?�34,000 ?�13,200 ?�15,400 ?�17,600 ?�5,500 ?�343,200 ?�554,400
i-Light/Talk ?�44,000 ?�16,500 ?�18,700 ?�20,900 ?�8,800 ?�422,400 ?�673,200
i-Value ?�54,000 ?�18,700 ?�20,900 ?�23,100 ?�11,000 ?�475,200 ?�752,400
i-Medium ?�64,000 ?�22,000 ?�24,200 ?�26,400 ?�14,300 ?�554,400 ?�871,200
i-Special ?�78,000 ?�25,300 ?�27,500 ?�29,700 ?�17,600 ?�633,600 ?�990,000
i-Premium ?�94,000� ?�31,900 ?�34,100 ?�36,300 ?�24,200 ?�792,000 ?�1,227,600
]�Notes�]
ℍDevice discounts apply to a standard 24-month contract. A device discount penalty is calculated as the amount of device discount x [(contracted days – days used)/contracted days].
ℍCustomers enrolling in the Smart Sponsor plan receive monthly basic rate discounts and additional discounts for a period of up to 36 months. The rate plan must be selected from a designated set of rate plans. Service discounts are not provided when a customer changes to a rate plan outside the designated set.
ℍPromotional discounts and device discounts may be changed without prior notice according to company policy.
Smart Sponsor
ö�
All at Once
Actual Cost of Device Amount You Pay at Sign-up
1st Month 2nd Month though End of Installment Plan
Monthly, Post Installment Plan
Installment Plan
Installment
Installment
Installment
Installment
Installment
Installment
Installment
Installment
Installment
Installment
Installment
Installment
Monthly Usage
Discount
Monthly Usage
Discount
Monthly Usage
Discount
Monthly Usage
Discount
Monthly Usage
Discount
Inst
allm
ent
Monthly Usage
Discount
Inst
allm
ent
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Discount Programs
RatePlan
Base Rate Rate DiscountTotal Service Discount
When Used for24 Months
When Used for30 Months
LTE-340 ?�34,000 ?�7,700 ?�184,800 ?�231,000
LTE-420 ?�42,000 ?�12,100 ?�290,400 ?�363,000
LTE-520 ?�52,000 ?�15,400 ?�369,600 ?�462,000
LTE-620 ?�62,000 ?�17,600 ?�422,400 ?�528,000
LTE-G650 ?�65,000 ?�17,600 ?�422,400 ?�528,000
LTE-720 ?�72,000 ?�19,800 ?�475,200 ?�594,000
LTE-G750 ?�75,000 ?�19,800 ?�475,200 ?�594,000
LTE-850 ?�85,000� ?�22,000 ?�528,000 ?�660,000
LTE-1000 ?�100,000 ?�26,400 ?�633,600 ?�792,000
LTE-1250 ?�125,000 ?�33,000 ?�792,000 ?�990,000
]�Notes�]
ℍDevice discount are applied given a 24-month contract agreement. The early contract termination fee is calculated as follows: Early Termination Fee = Device Discount x (Remaining contract period / Total contract period)ℍLTE Sponsor discounts monthly for up to 30 months from activation. Discounts are offered during usage of specified rate plans, and may be discontinued if switched to a different rate plan.ℍPromotional discounts and device discounts may be changed without prior notice according to company policy.
LTE Sponsor
RatePlan
BaseRate
Rate Plan Discount
Over 1 Year Over 2 Years
i-Slim ?�34,000 ?�5,500 ?�14,300
i-Light/Talk ?�44,000 ?�8,800 ?�17,600
i-Value ?�54,000 ?�11,000 ?�19,800
i-Medium ?�64,000 ?�14,300 ?�23,100
i-Special ?�78,000 ?�17,600 ?�26,400
i-Premium ?�94,000� ?�24,200� ?�33,000�
]�Notes�]
ℍSIMple Saver applies to specified rate plans only�ℍShould a line of service be terminated before the end of contract, or should the rate plan be changed to one not eligible for SIMple Saver an early termination fee may apply.�ℍSIMple Saver cannot be used with Sponsor Programs (Shocking, Smart, LTE).
SIMple Saver��� �
RatePlan
BaseRate
Rate Plan Discount
Over 1 Year Over 2 Years
LTE-340 ?�34,000 ?�2,500 ?��,700
LTE-420 ?�42,000 ?�7,700 ?�12,100
LTE-520 ?�52,000 ?�11,000 ?�15,400
LTE-620 ?�62,000 ?�13,200 ?�17,600
LTE-650 ?�65,000 ?�13,200 ?�17,600
LTE-720 ?�72,000 ?�15,400 ?�19,800
LTE-750 ?�75,000 ?�15,400 ?�19,800
LTE-850 ?�85,000� ?�17,600 ?�22,000
LTE-1000 ?�100,000 ?�22,000 ?�26,400
LTE-1250 ?�125,000 ?�28,600 ?�33,000
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[ 3G ] [ LTE ]
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TiếngViệt
Other Services
olleh club
Other Services
Customer Service Center��
– b �
Visit a kt retailer�������
–
Mobile Customer Service Center (Korean only)�� � � �
– Feature Phones: ����� �� ��
– Smartphones � ��
Online (Korean only)–
Eligibility
Ways to apply for olleh club
Olleh Club Membership Benefits
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Other Services
International Calling
How to Use
How to Use
Roaming
Data Roaming
?
001 Mobile Power Rate Plan
00345 Special Saver Rate Plan
Calls to Countries Rate
Landline &Mobile Phones
=�18
Landline Phones =�18
Calls to Countries Rate
Landline &Mobile Phones
=�1
=�2
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� � �� 001� �� 1�(U.S.)� ��� 503� ��� 867-5309�� ��
� ������������������������������� � ��� � ���� �������������00345
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TiếngViệt
Other Services
Technical Support
Customer Service Center
ℍ�1583 (02) 2190-1180
ℍ�Hoursℍ�Languages
Emergency Contact
ℍ�
(02) 2190-0901+82-2-2190-0901
Expat Blog http://expatblog.kt.com
ℍ
Expat Twitter @olleh_expats
ℍ
Customer Service Channels
Apple � 1544-2662 http://www.apple.com
Anycall (Samsung)� 1588-3366 http://kr.samsungmobile.com
Cyon (LG)� 1544-7777, 1588-7777 http://lgservice.co.kr
Dell (080) 200-3800 http://supportapj.dell.com
HTC (Sanbo)� 1588-3220 http://www.htc.com
Sky � 1588-9111 http://www.skyservice.co.kr
EVER / kt Tech� 1588-5729 http://www.kttech.co.kr
Manufacturer� ��������Telephone Number Homepage
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kt Global Stores
kt Global Stores
ö� In an effort to better serve you, we are currently in the process of opening new kt Global Stores. Visit http://www.olleh.com, or http://expatblog.kt.com to find the most recent list of kt Global Stores.
Seoul
� Gangnam� ���824-21 Yeoksam-dong, Gangnam-gu, Seoul�
� Gwanghwamun� ���100 Sejong-no, Jongro-gu, Seoul�
� Hongik Univ.� ���162-13 Dongkyo-dong, Mapo-gu, Seoul�
� Itaewon� ���736-11 Hannam-dong, Yongsan-gu, Seoul�
� Jongno� ���6-3 Gwancheol-dong, Jongno-gu, Seoul�
� Euljiro� ���199-9 Euljiro 2-ga, Jung-gu, Seoul�
� Kyunghee Univ.� ���31-1 Hoegi-dong, Dongdaemun-gu, Seoul�
� Noksapyeong� ���34-4 Itaewon-dong, Yongsan-gu, Seoul�
Gyeonggi
� Ansan� ���794-9 Wongok-dong, Danwon-gu, Ansan, Gyeonggi Province�
� Dongducheon� ���365-4 Bosan-dong, Dongducheon, Gyeonggi Province�
Daegu
Incheon
� Dongseongno� ���90-1 Dongseongno 3-ga, Jung-gu, Daegu�
� Keimyung Univ.� ���1723-17 Shindang-dong, Dalseo-gu, Daegu�
� Guwol� ���1463-2 Guwol-dong, Namdong-gu, Incheon�
Daejeon
� Gungdong� ���407-2 Gung-dong, Yuseong-gu, Daejeon�
�େਏࢺ�ਏي૬ ktଭ�৽ճ�ඇࠤ�׆�۩�ছणਆ�ଲැ�প૬�
�ச૬�վා��ktࢪߦ�বഉছ�ඓր�WiBro (Mobile WiMax�վକ׆) �
۩�׆ࠑԩܛ�ੲ�ୀକ՚�ധ�ছणਆ�ଲ��ۍ�
Just stopping by?Stay connected with one of kt’s quick and easy short-term rental services.
Pick up a mobile phone or a WiBro device (Mobile WiMax Hotspot) to use during your stay from any of kt’s Airport Roaming Centers, located inside most major domestic airports.
韓国に短期滞在のご予定ですか？ktの便利な短期レンタルサービスはいかがですか。
主要空港のktローミングセンターにて携帯電話とWiBro�(Mobile WiMaxルーター)をレンタルすると、滞在期間中、通信サービスをお手軽にご利用いただけます。
您想短期访问韩国吗？请您来体验一下kt短期出租服务。在位于主要机场的kt漫游中心可租借手机及
WiBro�(Mobile WiMax路由器) 您在逗留期间内可以享受无线通信服务，自由自在。
Bạn đến thăm Hàn Quốc ngắn hạn?Hãy sử dụng dịch vụ cho mượn điện thoại ngắn hạn dễ dàng của hãng KT.
Bạn có thể mượn điện thoại di động và WiBro (Mobile WiMax) tại trung tâm Roming của hãng KTtại sân bay, bạn có thể sử dụng dịch vụ viễn thông thoải mái trong thời gian tạm trú.
వ୪վා��]��Incheon International Airport��]��仁川国際空港��]��仁川国际机场��]��Sân bay quốc tế Incheon
Gate 6~7�02:00 - 22:00 ] Gate 10~11�24 Hours / 24時 / 24时 / 24 *Lஏ ] Gate 25, 29�07:00 - 21:00 ] Gate E~F�06:00 - 22:00
එ୪վා��]��Gimpo International Airport��]��金浦国際空港��]��金浦国际机场��]��Sân bay quốc tế Gimpo��07:00 - 21:00
ಸપਆ�ਕվාഉٮࢠ��]��COEX Airport Terminal��]��COEX都心空港ターミナル��]��COEX城市航空港��]��Chi nhánh sân bay trung tâm thành phố COEX��07:00 - 21:00
ැ୪վා��]��Gimhae International Airport��]��金海国際空港��]��金海国际机场��]��Sân bay quốc tế Gimhae��06:00 - 22:00
�ճԺবഉ
Customer Service Center
外国人客服中心��外国人顧客センターTrung Tâm Dịch Vụ Khách Hàng Là Người Nước Ngoài
1583 or (02) 2190-1180�
�टߦ
Expat Blog�
外国人博客外国人ブログBlog Cho Người Nước Ngoài
http://expatblog.kt.com
�ൈഉ
Expat Twitter
外国人推特外国人ツイッターTwitter Cho Người Nước Ngoài
@olleh_expats
�థୀ׆���ڂ�����ۀஜଞߦ�୪ܣતଞ�୪վۀ�ছणਆ�ࢫ�ଠ�ճ�ઢଲ�լܥ��ۍ �
This booklet was published in August 2012. The services and information contained within may be subject to change without notice.
本宣传册以2012年8月为准制作而成，其中的服务和内容可能会在没有事前通知的情况下稍作变动，尽情谅解。本冊子は2012年8月を基準に制作しており、サービスおよび内容は予告なしに変更される可能性があります。Tập sách này biên soạn theo tiêu chuẩn tháng 8 năm 2012 dịch vụ cung cấp và nội dung có thể thay đổi ngoài dự tính.