olark advanced features demo (2014)
TRANSCRIPT
Olark Features
Nick OliverioCustomer Support Ninja
New Features
Web operator console (Visitor info, chat limits, switching tabs, sounds)
Cobrowsing
Advanced tricks for standard features
Advanced reports, tagging, transferring, text expanders, targeted chat, groups, appearance, offline messages, language customization
What we’ll cover
Benefits:Nothing to install - Great notifications - Standardized setup for your entire teamLimit chats - All your chats in one place
Operator console
Visitor Info
Chat Limits
Operator Console Sounds
Operator Console Shortcuts
press shift + ?
Cobrowsing
Cobrowsing
Cobrowsing
Cobrowsing
Cobrowsing
Reports
Beta Reports
Reports
Reports
Email Reports
CSV Reports
Tagging
!transfer
Text Expanders
Targeted Chat
Groups (Platinum and above)
Groups(Platinum and above)
Appearance
Attention Grabber
Click to Chat
Offline Messages
Languages
