ogip tier 3 building capacity and l&d
TRANSCRIPT
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Capacity and L&D oGIP Tier 3
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TM for oGIP MC: 0-30 Re
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Current State of iGIP
MC Performance 0-30 average
LC Performance 0-10 average
TIER 3 700 Re 80 entities 10 RE average General challenges: 1. Sales & Product Knowledge 2. Culture and focus
Current State of oGIP | Tier 3
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Ideal state at end of 2014
30 average per MC
X 80 entities
2400 RE
Ideal State • LCs doing between 0-10 jump to 20-30 • LCs doing between 10-15 jump to 30-45
Ideal State at End of 2014
=
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The oGIP OD Model
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What we are aiming for?
BIG JUMP IN ABSOLUTE AND RELATIVE RESULTS!
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What is this about?
• Pick focus LCs for oGIP growth in your entity • Building Capacity for oGIP • Learning and Development • Summary of what I need to do (MC)
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1.Pick focus LCs for oGIP growth
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Tier 3 entities (0-30 oGIP)
Less than 10 LCs !!• Ensure most LCs have iGIP as the
focus!• Each LC should only have one of the
two GIP programmes as focus!• LC Planning support specifically for
TM, Marketing and iGIP!• Define how much each LC will jump !• No need to cluster LCs into a cluster
by volume as they are all in one cluster of 0-10 Re!
More than 10 LCs
• Pick the LCs that will grow in iGIP!• Create a cluster for iGIP Focus LCs!• Other LCs can focus on iGIP or one
of the GCDP Programmes!
!
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Go through the OD Toolkit/content for tier 3 to get more clarity on Focus LCs and focus
programmes!
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2. Planning and Building CAPACITY for the FRUIT PEAK in oGIP
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Use TM Planning Tool to Plan for oGIP
1. Number of Members in oGIP and
support functions
2. Number of TMP and TLP Experiences in oGIP and support
functions
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After planning for capacity you can have any one of these 3 outcomes
1. I do not have enough Members
in any programme/
function
2. We have enough members in oGIP
and support areas
3. We have the right number of members in
the LC/MC but not allocated in the right
proportion across programmes/
functions
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Run an OPTIMIZED recruitment for the fruit peak – 2 weeks!!
1. I do not have enough
Members in any
programme/function
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Tips to run an optimized recruitment
1. Clear and focused Promotion of Job description Example: Selling the global internship programme to language institutes !!
2. Specific people responsible for the recruitment
3. Online promotion and Offline promotion ONLY in specific universities
4. Selection based on Interests and Values (striving for excellence, pro active learner etc.) over only skills for the role
5. When Promotion is on-going through the year, an optimized recruitment
becomes simpler since LC/MC already has a pool of applicants
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Determine who is the right member
Skill Attitude Background Interest Time
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Timeline Approach
existing sign ups for TXP and GCDP
Rejected applicants from last
recruitment
Optimized Selection
1 week 5 days
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Optimized Selection
Value based recruitment
q Commi%ed and mo(vated members ( GIP needs commitment and persistence)
q Building
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2. We have enough members in oGIP
and support areas
Focus on increasing productivity through L&D and team minimums
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3. We have the right number of members in the LC/MC but not allocated in the right
proportion across programmes/
functions
Re-allocate to ensure there are the right number of members in iGIP and all other
functions
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How to balance the oGCDP and oGIP support?
Clear JD for members in Exchange Support
Clear KPIs for each member
Hybrid Members – Marketing or TM members in oGIP team
Identify where GIP and GCDP tasks get connected
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Go through managing 2 OGX programmes in
the OD Toolkit!
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What structure to recruit into?
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Structures for…
0-10 Re 10-40 Re
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0-10 Start Up LC
VP
Member Member Member Member
Basic Consideration: • Focus in 1 sub product – Marketing OR
Teaching • Each member goes through Ra-Ma-Re • High effort of L&D is expected to retain the
members • Consider oGCDP, iGIP or EPs to join this team ∞
Ra-Ma-Re
Number of members: Depends on efficiency and year goal for oGIP Job Description: • Promotion and raising, matching, and realizing • Outgoing preparation seminar • Experience Co-delivery
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In the 1st year of operating oGIP, LC A wants to have 10 realizations in one subproduct by the end of the term.
VP oGIP • Strategy and
coordination for 1-2 subproducts management
• Market Research • S&D analysis
Member 3
Member 2
Member 1
JD for each member: - Promotion support (virtual and physical) - Sign ups follow up - EP Raising management - Manage matching process - Co delivery (EP virtual preparation) - Outgoing Preparation Seminar (incl. LEAD for
EP) - Follow-up of EP while abroad - Reintegration
Example What
should they do?
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• SPLIT oGIP and oGCDP LCVPs for focus LCs
• In case this isn’t possible, create specific oGIP teams for the summer/peak you are working for within the OGX team at an LC level so that they can be tracked separately
• Summer teams/peak you are working for in oGIP can be working to deliver to maybe 2-3 big entity partners only and this is part of their JD
0-10 Start Up LC
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My entity does high volume GCDP and we are hitting capacity in GCDP : (
What should we do?
Make GCDP team structures very
productive by making them project based –
One issue and 1-2 Entity Partners Different LCs jumping
in GCDP and GIP Programmes to strike
a balance
Specific recruitment only for oGIP front office and back office
oGIP Front office and back office can be part
of the same team which is an oGIP team
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Go through managing 2 OGX programmes in
the OD Toolkit!
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2 situations LCs will be in
For LCs - no or very little available forms
CAPACITY and
STRUCTURES focused on RAISE
For LCs - available forms but need to raise more
CAPACITY and STRUCTURES
Focused on Raise and match
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3. Learning and
Development
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USE TM Planning tool How do I
plan?
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LEARNING AND DEVELOPMENT
However tempting it is to give a lot of webinars or booklet to your membership. Remember that we provide experiential learning in AIESEC.
‘Learning from doing’
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Sample timeline for July Realizations – can be used for any peak What kind?
What kind of education cycle to create for LCVPs and Team Leaders?
Teaching and Marketing knowledge
Online and Offline attraction and converstion
oGIP Sales knowledge
Team Minimums Implementation
Complete Supply and Demand awareness
Attraction and conversion of EPs
Matching Process
Delivering on country partnerships
Continued Raising and Matching knowledge
Weekly updates on current supply
Delivering Quality Experiences
APRIL APRIL&MAY JUNE
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What kind of education cycle to create for new and exisitng members?
Relevance of GIP
Understanding of iGIP and oGIP
Teaching and Marketing knowledge How to sell Team Minimums
Supply and Demand understanding How to raise based on product and S&D Matching Process understanding Supply and Demand
Continued Raising and Matching knowledge Weekly updates on current supply Team Management Matching Process
APRIL APRIL&MAY JUNE
Sample timeline for July Realizations – can be used for any peak
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LEARNING AND DEVELOPMENT
For LCs - no or very little available forms
Education focused on
Raise only
For LCs - available forms but need to raise more
Education focused on
Raise and Match
For LCs – many high quality available forms
but need to match
Education focused on Match
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To ensure new members in start up LCs perform, ensure the right
INDUCTION process
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Principles of Induction
• Induction is a combination of Organizational knowledge and Operational knowledge • Effective induction is practical where members learn by DOING • Align Induction completely to Gen2015 and the GIP focus – remember, new member
don’t have any mindsets • Induction can be completely measurable Eg: Time it takes for a new member to start
performing
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Process Overview Induction
Basic Induction
• The AIESEC Way
• AIESEC 2015
• What is Gen2015? What is the external relevance?
Functional Induction
• Understanding of GIP and GCDP
• Relevance of iGIP, what will I learn from it
• Detailed practical understanding through
simulation
Working in a Team
• AIESEC is about team experiences
• How to work well in a team
• Team minimums and principles
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Process Overview Induction
Functional Induction
• Understanding of GIP and GCDP
• Relevance of iGIP, what will I learn from it
• Detailed practical understanding through
simulation
ü Members understand the exchange process in iGIP and oGIP
ü There is a real simulation where members are given sales sheets and are doing sales to Eps and Companies
ü Ensure this is based on focus product and market
ü Members make calls and do meetings with facilitators who are companies or EPs
ü There is a live matching process too to make this real (which can be aligned to country partners by using names of the same countries)
ü For reception, try to get actual trainees
ü De-brief at the end so members understand the process and then bring in relevance and scale of GIP growth for members to see the connection
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HANDY TIPS for L&D
1. Make Virtual learning effective and fun – Ensure continuity and consistency
2. Have practical tasks/assignments at the end of every virtual session
CONTINUITY AND CONSISTENCY PRACTICAL
3. Base it on exchange flow, timeline and goals
Exchange timeline
4. Ensure there is customised content for specific LCs and specific profiles within LCs.
CUSTOMISED
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How to Measure this?
TMP Retention rate (for new members and existing team
members
Increase in Performance over a
period of time
Time to start performing Eg: from 1 month to 1
week – for new members and team leaders
Increase in Performance over a
period of time
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Summary oGIP 0-30 • Pick focus LCs for GIP growth
• Plan for number of members needed through TM Planning tool
• Take action based on your current reality and recruit into the right structures
• Create a specific Learning and Development cycle (embed Sales, Product, Supply and Demand and Marketing into this) just for the fruit peak
• Focus on Induction Process
• Implement Team Minimums
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Role of MC! • Pick focus LCs for GIP growth
• Support Planning process - Plan for number of members needed through TM Planning tool
• Take action based on your current reality and recruit into the right structures
• Create a specific Learning and Development cycle
• Focus on Induction Process
• Implement Team Minimums (not just the MCVP TM, all MCVPs need to do this)
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Role of MC! • Through data, identify the CHALLENGE of LCs to
figure out what will lead to an increase in productivity!
Eg: Will increasing the current TMP Retention rate lead to higher productivity Will re allocating membership in a certain way lead to higher productivity etc etc! • Set CLEAR GOALS for PRODUCTIVITY with LCs
per programme, specifically in oGIP and measure constantly