office supplies ref: ps/07/002/office supplies it computer consumables 22/23 rd april 2009 welcome
TRANSCRIPT
Office Supplies
Ref: PS/07/002/Office Supplies
IT Computer Consumables22/23rd April 2009
Welcome
www.spectrumltd.co.uk
Thank you for choosing Spectrum
Our mission is to:
“Ensure each individual/organisation gets maximum benefit from this collaborative
contract”
Agenda
• Spectrum’s background• Public Sector Experience in Scotland• Your Support Team• Contract Service Levels• How to order• Why Spectrum • Questions and Answers
Our Background• Established in 1981• Turnover in excess of £50m• Financially sound, no borrowings.• IT Consumables Specialist Reseller• Supplier partners including: HP, Brother, Canon, Epson & Lexmark• Customers including: Banks, Retailers, Manufacturers & Public
Sector organisations.
Warehousing and Logistics• Head Office operating 8.30am to 6pm • Distribution Centre – Bradford 40,000 Sq ft operating 6am to 10pm• Logistic Partner is DHL who have Depots across Scotland.
Our BackgroundStock and range• Stock holding of approx £4m, approx 4,500 items in stock
Product range includes: • Data storage- CDs, DVDs, Tapes, mobile storage such as USB
memory sticks/flash drives.• Printer cartridges • Computer accessories
Recycling service for Spend cartridges:• over 99% of spend cartridges are re-used or recycled.
Public Sector Experience in Scotland• Over 20 years experience, supplying Universities & Colleges and
other Public Sector Organisations in Scotland
• Growth of Public Sector business supplying over 130 public sector organisations with a Projected spend of over £12m pa in 2009
• Delivering saving of approx 30%
• Achieve minimum 80/20 split Core/Non core
• Encouraging the use of best value products
Your Support Team
Name/Role Responsibility
Richard Thaxter Contract Director
Adoption of the National Contract Ensuring contract compliance
Jonathan Bainbridge Contract Manager/Account Manager
Account ReviewsContract Implementation Customer Visits
Jack Stephenson/Ibrar HussainCustomer Support Representative
Dealing with telephone enquires and orders and back office support for sector Manager
Sales Order processing Team Admin support and processing of email and fax order
Contract Service LevelsDelivery
• 97% of orders delivered next day if ordered before 4pm.
• 97% line fulfilment
• 97% order fulfilment
Out of stock items
• All out of stock items users to be advised upon receipt of order
• Revised delivery date quoted
• 98% of out of stock lines delivered within 2 working days.
Order accuracy
• 98% order accuracy
Spectrum are currently meeting or exceeding all service levels!
Best value/ maximising SavingsWhat is best value?
• Long-life, multi-packs, combination packs.
• Products which deliver the lowest cost per copy
Why do some users not order these anyway?
• “We usually order what is in the printer”; this is often not best value product
• “We are un-aware of the ‘best value’ options”
How much can we save?
• This varies depending upon the options available for your machine
• A recent review for University of Strathclyde showed a potential additional saving of at least £4,500
Spectrum will ensure you are made aware of all best value items available!
How to order • On-line using “SPECs” Spectrums on-line ordering system
via our website www.spectrumltd.co.uk (login and password).
• Pecos we are able to accept CXML or email attachments
• Email : [email protected]
• Telephone : 01274 767705 or 01274 767763
• Post to Spectrum Computer Supplies Ltd, Spectrum House, East Parade, Bradford BD1 5RJ
• Fax: 01274 391590
Why Spectrum?• Committed to promoting and sharing best practice, maximizing
efficiencies and delivering long term sustainable savings which can be measured
• We will introduce new product innovations and regularly review the core list of items to ensure it represents the best value for your needs
• Committed to continuous improvement of the supply chain and carbon footprint
• We will work with you to make sure spent cartridges are disposed of in an environmentally friendly way – if so required
• We will “Ensure each individual organisation gets maximum benefit from this collaborative contract”
For more information please contact:
Jonathan Bainbridge
Contract Account Manager
Spectrum Computer Supplies Limited
01274 767758