Denver Office Updates

Takt time tracking

Takt time tracking

Takt time tracking

Lean in Denver

5-S Audit Process

5-S audits are done Monthly by our Lean

Captains

5-S Audit score

Action item

SPIN Process

• Lean Captains encourage and support Associates in creating SPIN documents.

• After created it is entered into the Lean data base.

• SPIN Documents are reviewed by Lean Captains and Management.

• 10 documents are assigned to the SPIN Voting board.

• Lean Captains 10-4 vote.

• Top 4 SPINS are assigned and we include the creator of the spin for resolution

• SPIN Event or Kaizen Event• SPIN is added to our SPIN RASIC• Completed SPIN is added to our 30

day follow-up Calendar

Associate communication

• Email notification to the SPIN creator and the management team.

• Lean captains will notify associates SPIN results in Tier I meetings and Communication meetings.

Concepcion,Just letting you know that your spin document is being closed out with improvements as follows:

Spin Area of problem:    ReturnsProblem: Cartons are being written on; product is no longer in resale conditionType of event:           Just get it doneSummary: • Tony Howell has updated drivers and they are aware of the process for returns.

• Call center verbiage has been reviewed, customers are told to write ATR number on the label only, or write on separate piece of paper and attach to the return.

• Concepcion will monitor returns coming back to receiving, if problem does not improve she will notify Bobbie and an email will be sent to Melody Moy in customer service to both change the CSC verbiage and coaching.

• There will be a 30 day follow up to make sure your improvement is sustained.

Closed SPIN Documents P8• Rob E. Conveyor (20-40) keeps jamming A reset button was

installed to enable one person to clear jam and get belt moving. No longer need to go back and forth or use an additional person. "TIMWOOD REDUCTION“

• Efrain A. 5's Box area This SPIN is part of the BOX making Kaizen, which is being completed this period.

• Efrain A. Box area needs two lanes by zone 15 and the stairs. This SPIN is part of the BOX making Kaizen, which is being completed this period.

•

• Efrain A. Pulling hot pick items from the center of zones rather than from the end of zones. Profiling being done in the flow area to improve picking of hot pick items, to reduce "TIMWOOD" in the flow area.

Total SPIN Savings 2009

$107,955.00

Reducing 32 Shortage Credits 2009

What are we doing different 2009• All 32 shortage credits are researched

daily.• POD’s are done and scanned cartons

are verified• Stock counts for possible overage

(proceed to bill as 32)and is added to warehouse error report for coaching.

• If cartons are scanned, POD is verified and stock counts are correct, credit is cancelled and customer is contacted.

32 Credits 2009

0.00

5,000.00

10,000.00

15,000.00

20,000.00

25,000.00

30,000.00

P12 P1 P2 P3 P4 P5 P6 P7 P8 P9 P10 P11 P12

32 credits 2008

0.00

5,000.00

10,000.00

15,000.00

20,000.00

25,000.00

30,000.00

P1 P2 P3 P4 P5 P6 P7 P8 P9 P10 P11 P12