office of the municipal civil registrar
TRANSCRIPT
1 | P a g e
CITIZEN’S CHARTER
OFFICE OF THE MUNICIPAL CIVIL REGISTRAR
Zero unregistered vital events, accurately recorded and accessible digitally stored civil
registry documents for Birth, Marriage and Death.
A municipality with comprehensive database or statistical records of all residents that is
assured in the provision of different benefits, protection, education and health care provided by the government including pensions especially those vulnerable persons like the children, senior citizens, pregnant women and persons with disability from the barangay to the municipal level envisioned towards good governance.
1. Be the leading front line office in the Local Government Unit of Salcedo; 2. Establish a friendly-easy access, immediate, reliable and accurate civil registration services; 3. Elimination of incorrect or misspelled entries in the civil registry documents and to prevent
spending money, time and effort just for correcting the civil registry documents; 4. Achieve 100% digitalized civil registry documents, legal instruments and court decrees; 5. LGU established database and On-line accessibility of civil registry documents, especially during
pre, during post emergencies, calamities and disasters; and 6. Established a spacious and convenient office space to meet the clientele of prompt and efficient
services and archiving of civil registry records and administrative petitions.
2 | P a g e
A. Type of Frontline Service: Application of Civil Registry Documents in
security papers (Birth, Marriage and Death and
CENOMAR), PSA copy or Authenticated copy
Classification: Simple
Schedule of Availability: 8:00a.m. - 5:00p.m. (Monday-Friday)
Who may avail of the Service: General Public
HOW TO AVAIL OF THE SERVICE
STEP
ACTIVITY
OF CLIENT
SERVICE
PROVIDER ACTIVITY
DURATION
REQUIRED
DOCUMENTS
FEES
RESPONSIBLE
PERSON/S
1
Fill-up and submit the application
A. Receive the
filled application and checked if completely filled-up; B. Interview the
client, request ID if not the requester him/herself; C. Receive
payment for PSA D. Record the
name and the type of document requested; E. Advise client to
return after someone from the office secured all applications from PSA Tacloban.
A to D - 5 minutes
E - No specific date
Filled-up form application for:
Birth – White
Marriage –Pink
Death – Yellow
CENOMAR –
Green
Application Fee: 50.00
Birth: 155.00
Marriage:
155.00
Death: 155.00
CENOMAR:
210.00
Marlon Matiga - Admin. Aide I
2 Issuance of
the Documents
A. Let client sign
the outgoing logbook; B. Issue the civil registry documents in security paper (Birth, Marriage, Death and CENOMAR).
5 minutes Marlon Matiga - Admin. Aide I
END OF TRANSACTION
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B. Type of Frontline Service: Issuance of Certified True Copy of Birth,
Marriage, and Death Certificate
Classification: Simple
Schedule of Availability: 8:00a.m. - 5:00p.m. (Monday-Friday)
Who may avail of the Service: General Public
HOW TO AVAIL OF THE SERVICE
STEP
ACTIVITY
OF CLIENT
SERVICE
PROVIDER ACTIVITY
DURATION
REQUIRED
DOCUMENTS
FEES
RESPONSIBLE
PERSON/S
1
Fill-up and submit the
request
A. Receive the
filled-up request; B. Require valid identification card or authorization letter if not the owner himself/herself; C. Receive the official receipt for the verification fee.
3 minutes 1. Valid
Identification Card/Cedula of the requester client.
2. Authorization Letter if not the owner himself/herself.
20.00 for verification
100.00 for
certified true copy
Ricky T. Capara MCR Staff
2 Wait for the feedback on
the verification of the
document
A. Verify the availability of the civil registry documents on the data base and/or registry books; B. Inform the client if the document is available or not.
3 minutes Ricky T. Capara MCR Staff
3 If the document is
available: Pay the fee for certified true copy at the treasurer’s
office
A. Receive the official receipt for certified true copy; B. Prepare and
print the certified true copy of the document requested (in two(2) copies); C. Present the
requested document to the MCR or authorized personnel for signature
3 minutes Ricky T. Capara MCR Staff
4 Receive the requested document
A. Record the document in the outgoing logbook; B. Release the
document requested
3 minutes Marlon Matiga - Admin. Aide
I
END OF TRANSACTION
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C. Type of Frontline Service: On time Registration of Live Birth (For
Legitimate Child)
Classification: Simple
Schedule of Availability: 8:00a.m. - 5:00p.m. (Monday-Friday)
Who may avail of the Service: General Public
HOW TO AVAIL OF THE SERVICE
STEP
ACTIVITY
OF CLIENT
SERVICE
PROVIDER ACTIVITY
DURATION
REQUIRED
DOCUMENTS
FEES
RESPONSIBLE
PERSON/S
1
Inform regarding the
request for registration of
birth
A. Interview the
client/requester; B. Require valid identification card of the client or requester;
5 minutes 1. Valid
Identification Card/Cedula of the requester client 2. Valid
Identification IF NOT the owner him/herself (Allowed only for Parents, grandparents, brothers and sisters and guardians)
100.00 (if endorse)
135.00
(LBC/JRS)
Jun D. Berongoy /Marlon C. Matiga
Admin. Aide I
2 Wait for the document
being prepared.
A. Prepare the birth certificate (Form 102); B. Present the birth certificate to the client for review, correction and signature.
10 minutes Jun D. Berongoy Admin. Aide I
3 Review and make
necessary corrections of the document, if necessary
and affix signature.
A. Affix the
concerned signatures; B. Present the document to the MCR for review and signature; C. Assign registry number and record the live birth in the register of births.
5 minutes Jun D. Berongoy /Marlon C. Matiga
Admin. Aide I
4 Received the Birth
Certificate
A. Place stamp
“Checked by the Informant” B. Release the document requested.
5 minutes Nora E. Abunales OIC-MCR
END OF TRANSACTION
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D. Type of Frontline Service: On time Registration of Live Birth
(For an Illegitimate Child)
Classification: Simple
Schedule of Availability: 8:00a.m. - 5:00p.m. (Monday-Friday)
Who may avail of the Service: General Public
HOW TO AVAIL OF THE SERVICE
STEP
ACTIVITY
OF CLIENT
SERVICE
PROVIDER ACTIVITY
DURATION
REQUIRED
DOCUMENTS
FEES
RESPONSIBLE
PERSON/S
1
Inform regarding the
request for registration of
birth
A. Interview the client/requester; B. Require valid
identification card of the client or requester;
5 minutes 1. Valid Identification Card/Cedula of the requester client 2. Valid Identification IF NOT the owner himself/herself (Allowed only for Parents, grandparents, brothers and sisters and guardians) 3. Affidavit to
Use the Surname of the Father
100.00 for AUSF
100.00 (if endorse)
135.00
(LBC/JRS)
Jun D. Berongoy /Marlon C. Matiga
Admin. Aide I
2 Wait for the document
being prepared.
A. Prepare the birth certificate (Form 102); B. Prepare the
Affidavit to Use the Surname of the Father C. Present the birth
certificate to the client for review, correction and signature.
10 minutes Jun D. Berongoy Admin. Aide I
3 Review and make
necessary corrections of the document, if necessary
and affix signature.
A. Affix the
concerned signatures; B. Present the document to the MCR for review and signature; D. Assign registry number and record the live birth in the register of births.
5 minutes Jun D. Berongoy /Marlon C. Matiga
Admin. Aide I
4 Received the Birth
Certificate
A. Place stamp
“Checked by the Informant” B. Release the document requested.
5 minutes Nora E. Abunales OIC-MCR
END OF TRANSACTION
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E. Type of Frontline Service: On-time Registration of Marriage
Classification: Simple
Schedule of Availability: 8:00a.m. - 5:00p.m. (Monday-Friday)
Who may avail of the Service: General Public
HOW TO AVAIL OF THE SERVICE
STEP
ACTIVITY
OF CLIENT
SERVICE
PROVIDER ACTIVITY
DURATION
REQUIRED
DOCUMENTS
FEES
RESPONSIBLE
PERSON/S
1
Submit four copies of duly accomplished
marriage certificate
(Mun. Form 97)
A. Accept four copies of certificate of marriage (COM Form 97); B. Review, verify
the attachment and receipts and affix signatures.
5 minutes 1. Valid Identification Card/Cedula of the requester client or Parents, grandparents, brothers and sisters and guardians of the client/requester. 2. Authorization letter if other than the client/requester.
100.00 (if endorse)
135.00
(LBC/JRS)
Jun D. Berongoy Admin. Aide I
2 Wait for the release of the
document
A. Present the
document to the MCR for review and signature; B. Record the Marriage certificate in the register of marriages and indicate the registry number.
5 minutes Jun D. Berongoy Admin. Aide I
3 Received the copy of
marriage Certificate
A. Place stamp “Checked and read by the Informant” B. Release the document requested.
5 minutes Nora E. Abunales OIC-MCR
END OF TRANSACTION
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F. Type of Frontline Service: On-time Registration of Death
Classification: Simple
Schedule of Availability: 8:00a.m. - 5:00p.m. (Monday-Friday)
Who may avail of the Service: General Public
HOW TO AVAIL OF THE SERVICE
STEP
ACTIVITY
OF CLIENT
SERVICE
PROVIDER ACTIVITY
DURATION
REQUIRED
DOCUMENTS
FEES
RESPONSIBLE
PERSON/S
1
Inform regarding the
request for registration of
death
A. Interview the client/requester; B. Require valid
identification card of the client or requester;
3 minutes 1. Valid Identification Card/Cedula of the requester client or Parents, grandparents, brothers and sisters and guardians of the owner); 2. Authorization letter if other than the owner/client.
100.00 (if endorse)
135.00
(LBC/JRS)
Jun D. Berongoy /Marlon C. Matiga
Admin. Aide I
2 Wait for the document
being prepared.
A. Prepare the
death certificate (Certificate of death (COD Form 103-A) and/or Certificate of Fetal Death (COF Form 103-A); B. Present the
death certificate to the client for review, corrections and signature.
5 minutes Jun D. Berongoy /Marlon C. Matiga
Admin. Aide I
3 Proceed to the MHO or
attendant of death
A. Review and
certify the death certificate
5 minutes Dra. Ma. Socorro S. Campo,
Municipal Health Officer
4 Pay burial permit fee at
the MTO
A. Issue Order of Payment and burial permit
3 minutes MTO personnel
5 Review and make
necessary corrections of the document
and affix signature.
A. Present the document to the MCR for review and signature; B. Assign registry number and record the death certificate in the register of deaths
5 minutes Jun D. Berongoy /Marlon C. Matiga
Admin. Aide I
6 Received the Death
Certificate
A. Place stamp “Checked by the Informant”; B. Release the document requested
5 minutes Nora E. Abunales OIC-MCR
END OF TRANSACTION
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G. Type of Frontline Service: Delayed Registration Birth, Marriage, and Death
Certificate
Classification: Highly Technical
Schedule of Availability: 8:00a.m. - 5:00p.m. (Monday-Friday)
Who may avail of the Service: General Public
HOW TO AVAIL OF THE SERVICE
STEP
ACTIVITY
OF CLIENT
SERVICE
PROVIDER ACTIVITY
DURATION
REQUIRED
DOCUMENTS
FEES
RESPONSIBLE
PERSON/S
1
Inform regarding the
request for delayed
registration
A. Interview the
client/requester; B. Require negative certificate (Birth, Marriage and Death); C. Require additional supporting documents, if needed: For birth:
(Baptismal certificate; voter’s registration; school records; any valid IDs) For marriage:
(Certification from the solemnizing officer; Affidavit of the solemnizing officer or the person reporting the marriage) For death:
(Certification from attending physician; certificate of burial)
5 minutes 1. Valid
Identification Card/Cedula of the requester/client or either Parents, grandparents, brothers and sisters and guardians of the owner; 2. Authorization
letter if other than the owner/client; 3. Negative Certificate of Live birth; Marriage; Death; 4. CEDULA for the owner or informant; 5. Joint-Affidavit of two witnesses; 6. CEDULA for the two witnesses.
100.00 for delayed
registration;
100.00 for oath fee;
100.00
(AUSF for Birth);
100.00 (if endorse);
135.00
(LBC/JRS)
Jun D. Berongoy/ Marlon C. Matiga
Admin. Aide I
2 If negative certificate
(Birth, Marriage and
Death) is available
Submit the documents and request
for Joint-affidavit of two disinterested
person
A. Prepare the
joint-affidavit; B. Present the Joint-affidavit to the client and the affiants for review, correction and signature.
5 minutes MCR Office/Municipal
Mayor/Notary Public/PAO
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3 Pay the oath fee at the MTO
for the joint-affidavit and proceed to
Mayor’s Office for signature
Receive and affix the signature of the Mayor
5 minutes Sec. of the Mayor
4 Present the Joint-affidavit
A. Receive and record the legal instrument in the book of legal instruments
3 minutes Marlon C. Matiga Admin. Aide I
5 Submit all the requirements
A. Receive and check the completeness and correctness of the documents; B. Prepare the
documents
5 minutes Jun D. Berongoy/ Marlon C. Matiga
Admin. Aide I
6 Review and make
necessary corrections of the document
and affix signature.
Present the document to the MCR for review and signature;
2 minutes Jun D. Berongoy/ Marlon C. Matiga
Admin. Aide I
A. Advise client to return after 10 days for posting; B. prepare notice
and certificate of posting;
2 minutes Nora E. Abunales OIC-MCR
7 Follow-up request after
10 days
Advise client to pay the fee for delayed registration at the MTO
3 minutes MTO personnel
8 Present the OR
Indicate the registry number and record the document in the register of book
3 minutes Jun D. Berongoy/ Marlon C. Matiga
Admin. Aide I
9 Received the document
A. Place stamp “Checked by the Informant”; B. Release the
document requested
5 minutes Nora E. Abunales OIC-MCR
END OF TRANSACTION
10 | P a g e
H. Type of Frontline Service: Application for Marriage License
Classification: Highly Technical
Schedule of Availability: 8:00a.m. - 5:00p.m. (Monday-Friday)
Who may avail of the Service: All couples of legal ages intending to get
married.
HOW TO AVAIL OF THE SERVICE
STEP
ACTIVITY
OF CLIENT
SERVICE
PROVIDER ACTIVITY
DURATION
REQUIRED
DOCUMENTS
FEES
RESPONSIBLE
PERSON/S
1
Request client to fill up
application forms
A. Interview and
inform the applicants for the requirements B. Review the
documents and prepare the application for marriage C. Prepare Notice of Marriage to be posted in a conspicuous place for ten (10) days D. Advise the client
to come back after 10 days
5 minutes 1. CENOMAR
respective contracting parties; 2. Birth
Certificate, respective contracting parties; 3. Parental consent (18 y/o – below 21 y/o) or Parental advice (21 y/o – below 25 y/o); 4. Barangay Certification; 5. CEDULA respective contracting parties; 6. Pre-Marriage Counselling; 7. Certificate of Legal capacity, if foreigner; 8. Death
certificate/court order of presumptive death, if widow/widower applicant; 9. Annulment or Nullity of marriage, if previously married;
100.00 for Application
Fee;
100.00 for License Fee;
100.00 for
Certificate of Family
Planning;
100.00 for Certificate of
Marriage Counselling;
200.00 for
Solemnization fee.
Jun Berongoy Admin. Aide I
2 Pay at the Treasurer’s
office
Issue order of payment and advice client to pay required amount of fees at the Treasurer’s Office
5 minutes Jun Berongoy Admin. Aide I
3 Attend seminar at the
Population Commission
Office
Advice applicant to proceed to the Municipal Population Office for the Family Planning or Marriage counselling in Borongan City
PMOC personnel
Record the application for marriage
5 minutes Nora E. Abunales OIC-MCR
11 | P a g e
4 Return after 10 working days to the MCR
A. Prepare the marriage license; B. Review and verify the completeness and accuracy of the entries
5 minutes Jun Berongoy Admin. Aide I
5 Pay for the marriage
license fee and wait for
the release of the documents
A. Register in the Registry Book of marriage license B. Release and
approve the marriage license and advice client to coordinate with the Solemnizing Officer
3 minutes Nora E. Abunales OIC-MCR
6 Note: If wishes to be solemnized by the Municipal
Mayor. Proceed to the
Office of the Municipal Mayor for
scheduling on the date of marriage.
A. Prepare the Marriage Contract COM Form-97 B. After the solemnization record the Marriage Contract in the Book of Marriages
5 minutes Jun Berongoy Admin. Aide I
END OF TRANSACTION
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I. Type of Frontline Service: Application for Legitimation of Natural Child
Classification: Complex
Schedule of Availability: 8:00a.m. - 5:00p.m. (Monday-Friday)
Who may avail of the Service: Those who were born out of wedlock to be
considered legitimated.
HOW TO AVAIL OF THE SERVICE
STEP
ACTIVITY
OF CLIENT
SERVICE
PROVIDER ACTIVITY
DURATION
REQUIRED
DOCUMENTS
FEES
RESPONSIBLE
PERSON/S
1
Inform regarding the
request
A. Receive the
request and Interview the client/requester; B. Inform the client
of the requirements.
5 minutes 1. CENOMAR;
2. Affidavit of
legitimation executed by parents; 3. Certificate of Live Birth of the child; 4. Marriage Contract of the parents of the child; 5. Affidavit of
Admission of paternity, if the child was not acknowledged;
500.00 for Legitimation
fee;
100.00 for Oath fee for
affidavit;
100.00 for Certificate of Registration;
135.00
(LBC/JRS)
Jun Berongoy Admin. Aide I
2 Submit all the required
documents and provide
the necessary information during the interview.
A. Review and
Verify the authenticity of the documents submitted; B. Advise client to pay the corresponding fees at the Municipal Treasury Office.
5 minutes Jun Berongoy Admin. Aide I
3 Pay the required fee at the Municipal Treasurer’s
Office
A. Issue Order of Payment
5 minutes MTO personnel
4 Wait for the processing of the annotated
registry document.
May prepare affidavit of legitimation/AUSF/AAP in cases no affidavit presented. Register the Legal Instrument. Make the necessary annotation on the registry document.
20 minutes Nora E. Abunales OIC-MCR
5 Sign and issue the annotated registry document. Make endorsement to PSA Central Office for the appropriate annotation
10 minutes Nora E. Abunales OIC-MCR
13 | P a g e
6 Receive and review the annotated
registry document.
Issue the clients copy of the annotated. Document LCRO level. Record and release the document.
5 minutes Jun Berongoy Admin. Aide I
END OF TRANSACTION
J. Type of Frontline Service: Application for Supplemental Report
Classification: Complex
Schedule of Availability: 8:00a.m. - 5:00p.m. (Monday-Friday)
Who may avail of the Service: General Public
HOW TO AVAIL OF THE SERVICE
STEP
ACTIVITY
OF CLIENT
SERVICE
PROVIDER ACTIVITY
DURATION
REQUIRED
DOCUMENTS
FEES
RESPONSIBLE
PERSON/S
1
Inform regarding the
request
A. Receive the request and Interview the client/requester; B. Inform the client of
the requirements.
5 minutes
1. Copy of the affected Birth, marriage and Death; 2. Affidavit of
Supplemental Report; 3. At least two
supporting documents (Baptismal Certificate, Voters Registration, School Records, Etc.);
500.00 for Supplemental
Report fee;
100.00 for Oath fee for affidavit of
Supplemental Report;
100.00 for
Certificate of Registration;
135.00
(LBC/JRS)
Jun D. Berongoy Admin. Aide I
Nora E. Abunales
OIC-MCR
2 Submit all the required
documents and provide
the necessary information during the interview.
A. Review and Verify
the authenticity of the documents submitted; B. Advise client to
pay the corresponding fees at the Municipal Treasurer’s Office. Evaluate the request and the submitted requirements. Verify from the records
5 minutes Jun D. Berongoy Admin. Aide I
Nora E. Abunales
OIC-MCR
3 Pay the required fee at the Municipal Treasurer’s
Office
Issue Order of Payment
3 minutes MTO personnel
4 Wait for the processing of the annotated
registry document.
Make the necessary annotation on the registry documents Issue the clients Copy of the endorsement Endorse the document to OCRG Advice client to get copy of his/her document at PSA after 1 month
20 minutes Nora E. Abunales OIC-MCR
END OF TRANSACTION
14 | P a g e
K. Type of Frontline Service: Application to use the Surname of the Father
Classification: Complex
Schedule of Availability: 8:00a.m. - 5:00p.m. (Monday-Friday)
Who may avail of the Service: Illegitimate Children born on or after MARCH
19, 2004, registered or not registered.
HOW TO AVAIL OF THE SERVICE
STEP
ACTIVITY
OF CLIENT
SERVICE
PROVIDER ACTIVITY
DURATION
REQUIRED
DOCUMENTS
FEES
RESPONSIBLE
PERSON/S
1
Inform regarding the
request
A. Receive the
request and Interview the client/requester; b. Inform the client of the requirements.
5 minutes
1. Live birth, if already registered; 2. Affidavit to Use the Surname of the Father; *Affidavit to use the Surname of the Father shall be executed by: •If the ILLEGITIMATE CHILD is 0 – 6 y/o – The Mother shall execute the Affidavit to use the surname of the father: •If the ILLEGITIMATE CHILD is 7 – 17 y/o – The ILLIGITIMATE CHILD shall execute the Affidavit to use the surname of the father BUT with attestation of the mother: •If the ILLEGITIMATE CHILD is 18 – up y/o – the ILLIGITTIMATE CHILD himself shall execute the Affidavit to Use the Surname of the Father. 3. Certificate of Registration; 4. Joint-Affidavit of two disinterested person, if not registered thirty (30) days after birth; 5. Negative Certificate of Live Birth, if delayed registration; 6. CEDULA.
100.00 for Oath fee for affidavits;
100.00 for
Certificate of Registration.
Jun D. Berongoy Admin. Aide I
2 Submit all the required
documents and provide
the necessary information during the interview.
A. Review and Verify
the authenticity of the documents submitted; B. Advise client to pay the corresponding fees at the Municipal Treasury Office. C. Evaluate the
documents presented and check the completeness of the requirement. May Prepare AUSF/AAP in cases no affidavit presented
5 minutes Jun D. Berongoy Admin. Aide I
Nora E. Abunales
OIC-MCR
3 Pay the required fee at the Municipal Treasurer’s
Office
Issue Order of Payment
3 minutes MTO personnel
4 Wait for the processing of the document.
Register the Legal Instrument Make endorsement to PSA Central Office for the appropriate annotation Make the necessary annotation on the registry document Issue the clients copy of the annotated Document LCRO level Record the document and receipt;
20 minutes Nora E. Abunales OIC-MCR
END OF TRANSACTION
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L. Type of Frontline Service: Endorsement of Registry Records to the Civil
Registrar General, OCRG-PSA
Classification: Simple
Schedule of Availability: 8:00a.m. - 5:00p.m. (Monday-Friday)
Who may avail of the Service: General Public
HOW TO AVAIL OF THE SERVICE
STEP
ACTIVITY
OF CLIENT
SERVICE
PROVIDER ACTIVITY
DURATION
REQUIRED
DOCUMENTS
FEES
RESPONSIBLE
PERSON/S
1
Inform regarding the
request
A. Receive the
request and Interview the client/requester; B. Inform the client of
the requirements.
5 minutes 1. Negative Certification – PSA Copy
100.00 for endorsement fee
Jun D. Berongoy Admin. Aide I
2 Submit all the required
documents and provide
the necessary information during the interview.
A. Review and Verify
the authenticity of the documents submitted; B. Advise client to pay the corresponding fees at the Municipal Treasury Office.
5 minutes Jun D. Berongoy Admin. Aide I
3 Pay the required fee at the Municipal Treasurer’s
Office
Issue Order of Payment
5 minutes MTO personnel
4 Submit the Official receipt
A. Prepare the documents for endorsement; B. Present the
document to the MCR for review and signature; C. Advise client for
shipping the document to PSA-Tacloban
10 minutes Jun D. Berongoy Admin. Aide I
Nora E. Abunales
OIC-MCR
END OF TRANSACTION