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Citizen’s Charter • 1

Office of the Deputy Chief of Coast Guard Staff for Human Resource Management

OFFICE OF THE DEPUTY CHIEF OFCOAST GUARD STAFF FOR HUMAN

RESOURCE MANAGEMENT (CG-1)

MISSION

To advise or assist the Commandant in the attainment of the Commandand Staff activities as pertains to direction, control and supervision ofpersonnel matters in the Philippine Coast Guard.

Frontline Services Offered:1. Recruitment for Officer2. Recruitment for Non-Officer

2 • Citizen’s Charter


*Original or certified true copy of documents must be presented for authentication upon submission ofthe documentary requirement.

1. Filing of Application for Officer and Non-Officer Schedule of Availability: Monday to Friday 8:00 am to 5:00 pm Client / Requesting Party: Applicant for Officer/Non-Officer Documentary Requirements: Qualification Requirements: 1. NSO Birth Certificate 1. Natural Born Filipino 2. Transcript of Records (Photocopy) 2. Good Moral Character 3. Diploma (Photocopy) 3. Single 4. Two 2 x 2 Pictures 4. 20 – 26 years of age for Officer/ 18 – 26 years of age for Non-Officer 5. At least 5’4’’ (Male) & 5’2’’ (Female) 6. Physically & Mentally Fit for Training 7. Baccalaureate Degree Holder for Officer/

at least 72 Units in College and with skills relevant to Coast Guard Functions for Non-Officer

Concerned Office: Deputy Chief of Coast Guard Staff for Human Resource Management Recruitment Division, O/CG-1 139 25th Street, Port Area, Manila Duration: 10 mins



For inquires, suggestions, comments, complaints, please call 5278481 loc 6111-6113

How to Avail the Service:

Step Client Service Provider Office/person responsible Forms Fees Processin

g Time

1

Submits the duly

accomplished Application

form together with the initial documentary requirements

Checks the entries on the

application form and the

sufficiency of the documentary

requirement for initial screening

Recruitment Division, O/CG-1

Application Form for Officer/

Non-Officer

None 5 min

2

Height measurement

and examination of physical deformities


None 3 min

3

Informs the applicants who

passed the initial screening of the

scheduled date of the PCG Aptitude

Battery Test (PCGABT)


None 2 min

END OF TRANSACTION TOTAL = 10 mins


OFFICE OF THE DEPUTY CHIEF OFCOAST GUARD STAFF FOR MARITIME

SAFETY SERVICES (CG-8)

MISSION

To advise the Commandant, PCG in the formulation of policies, rulesand regulations for the administration of Port State Control, maritime casualtyinvestigation and the development, maintenance and operation with dueregard to the requirements of the Department of Transportation andCommunications, of aids to navigation and salvage facilities for the promotionof safety on and over the high seas and waters subject to the jurisdiction ofthe Philippines.

Frontline Services Offered:1. Issuance of Salvor Certificate of Registration2. Issuance of Salvage Permit3. Notice to Mariners4. Filing/Receiving of Marine Protest

Office of the Deputy Chief of Coast Guard Staff for Maritime Safety Services



1. Issuance of Salvor Certificate of Registration Schedule of Availability: Monday to Friday 8:00 am to 5:00 pm Client / Requesting Party: 1. Duly accredited Salvor by the Philippine Coast Guard (PCG) 2. Entity or corporation applying for accreditation Documentary Requirement:

1. Department of Trade and Industry Certificate (Single Proprietorship) 2. Securities and Exchange Commission Registration Certificate (Corporate or Partnership) 3. Community Tax Certificate of applicant 4. NBI Clearance of applicant 5. Income Tax Return for the last two years 6. Documentary Stamp 7. Listing and statement of condition or reliability of salvage vessel, equipment, machinery and other appurtenances thereof duly certified by authorized PCG personnel 8. Items (1) and (2) do not apply if applicant is the owner of the vessel

Concerned Office: Maritime Safety Services Office Duration: 1 day 15 hours and 5 mins



How to avail the service:

Step Applicant Service Provider Office/Person Responsible Forms Fees Processing

Time

1

Submit application

to the nearest Coast Guard District

Inspect the availability of

salvage equipment,

machinery and personnel, and issue certificate

of inspection

District/ Station

Commanders

Checklist of minimum

requirements

None

1 day

Check the compliance with

the required documents and

submit recommendation

to the Commandant,

PCG(Attn: CG-8)

District Commanders

PCG SCRF-1A 4 hours

Prepare Disposition Form and the Salvor Certificate of

Registration for the approval of

the Commandant,

PCG

DCS MSS, CG-8

PCG SCRF-1B 2 hours

Approve and sign the Salvor Certificate of Registration

Commandant, PCG 8 hours

Notify the applicant of the approved Salvor

Certificate of Registration

OIC, Navigational Hazard and Salvage

Operations Branch

5 minutes



2

Pay Application

Fee and Salvor

Certificate of

Registration Fee

Endorse Order of Payment to

the Coast Guard Accounting

Office

OIC, Navigational Hazard and Salvage

Operations Branch

Order of Payment

Form

None

1 hour

Record the amount to be

paid and forward the Order of

payment to the Coast Guard

Finance Center

Coast Guard

Accounting Office

Receive payment and issue official

receipt

Coast Guard

Finance Center

PCG SCRF-1A P 500

PCG SCRF-1B

P 2,500

3

Receive the Salvor

Certificate of

Registration

Release the Salvor

Certificate of Registration

DCS MSS, CG-8

END OF TRANSACTION TOTAL = 1 day 15 hours & 5 min



2. Issuance of Salvage Permit Schedule of Availability: Monday to Friday 8:00 am to 5:00 pm Client / Requesting Party Duly accredited Salvor by the Philippine Coast Guard (PCG) A. For commercial or privately owned vessels or wrecks

1. Photocopy of Salvor Certificate of Registration (SCR) 2. Certificate/ proof of ownership 3. Salvage contract agreement between salvor and owner 4. Two 5” x 7” size of pictures of different projected views of the object

to be salvaged, if available 5. Specific description, gross tonnage and identification of the object

to be salvaged 6. Statement of inventory of vessels, equipment, tools and other

paraphernalia that will be used in the salvage operations 7. Official Receipt of payment of the application fee 8. Detailed plan of the salvage work to be conducted and

the approximate date of completion 9. Clearance from the Firearms and Explosive Unit,

PNP (if salvor uses explosives)

B. For World War II and pre-World War II vessels, military and other government- owned vessels, derelicts or objects.

1. Clearance from the Office of the President 2. Certification/ award or contract from the appropriate government

awarding authority or from CPCG in the absence of interested party 3. Authority or contract from the awardee if salvor is other than the

awardee Duration: 1 day 15 hours and 5 mins




Step Applicant Service Provider Office/Person Responsible Forms Fees Processing

Time

1

Submit application to the Coast

Guard District

Headquarters nearest in the location of the vessel

to be salvaged or

to the Headquarters

PCG

Inspect the availability of

salvaging equipment,

machinery and personnel that will be used in the operation

District/Station Commanders None 1 day

Conduct survey/ inspection on abandoned

vessels and/or hazards to navigation

District/Station Commanders

PCG SPF-5C P 200

1 day PCG SPF-3.5C P 500

PCG SPF-1C P 500

Check the completion of

necessary documents,

prepare recommendation and forward to

the Commandant,

PCG

District Commanders

PCG SPF-2C

None

2 to 5 days

(Attn: CG-8) PCG SPF-3C PCG SPF-4C

Notify the District

Commander concerned for

the applications filed in the

Headquarters PCG for their

comment as to whether or not

they will recommend

and/or endorse the application

DCS MSS, CG-8 1 to 3 days



Prepare the documents for

reference of and the Salvage

Permit for the approval of the Commandant,

PCG

DCS MSS, CG-8

PCG SFP-3.1C None 2 to 5 days

Approve the application

Commandant, PCG 1 day

Inform the salvor of the approved Salvage Permit

Navigational Hazard and

Salvage Operations

Branch

5 mins

2

Pay for the Application

Fee and Salvage

Permit Fee

Prepare Order of Payment

forwarded to the Coast Guard Accounting

Office

Navigational Hazard and

Salvage Operations

Branch

None 30 mins to 1 hour

Record the amount to be paid, file the

Order of Payment from

the Office of the DCS MSS, CG-8

and prepare Order of Payment

forwarded to the Coast Guard

Finance Center

Accounting Office



Receive the payment and issue receipt

Coast Guard Finance Center

PCG SPF-2C P 200

PCG SPF-3C PCG SPF-4C

PCG SPF-3.1C

500 tons or less 1,000

Over 500 but

less than 5000 tons

1,500

Over 5000 but

less than 10000 tons

2,000

Over 10000 tons

2,500

3

Receive the Salvage

Permit and pay the

documentary stamp tax

`Release the Salvage Permit

DCS MSS, CG-8 P 30

END OF TRANSACTION TOTAL =



3. Notice to Mariners Schedule of Availability: Monday to Sunday 24 Hours Client / Requesting Party: All entities, private and government agencies who has or will conduct

activities within the territorial waters of the Philippines

Documentary Requirements: Specific data on the activity to be conducted to include the duration, location with coordinates and vessels to be used Concerned Office: Maritime Safety Services Office Duration: 2 to 4 hours




Step Applicant Service Provider Office/Person Responsible Forms Fees Processing Time

1

Submit the request for

the issuance of Notice to

Mariners with the complete data of the

activity to the Commandant,

PCG (Attn: CG-8)

Check the details of the activity

Aids to Navigation

Branch

None

None

10 mins

Call the requester for

other necessary information or to

clarify some details

15 mins

Prepare the notice 30 to 45 mins

Study and sign the Notice to

Mariners

DCS MSS or the

Command Duty Officer

(CDO) in situations

that require immediate

publication of Notice to Mariners,

particularly after office hours or

weekends, when the

DCS MSS is not available

10 to 30 mins

Circulate the notice to

concerned offices for publication

Aids to Navigation

Branch

20 mins

Publish/ disseminate the

notice to government and private maritime

related organizations through fax

20 to 40 mins


Publish the notice

through PCG website

Public Affairs Office

None None

10 to 15 mins

Publish the notice to CG Districts

CG Action Center 10 to 20 mins

Publish the notice through NAVTEX CGWEISS 15 to 45 mins

2

View the Notice to Mariners in

the PCG website or

request for a copy

Publish a copy to the requester,

upon request (if the requester is not

in the list of private/government agencies regularly

furnished with Notice to Mariners)

Aids to Navigation

Branch 5 mins

END OF TRANSACTION Total = 2 to 4 hrs


4. Filing / Receiving Marine Protest Schedule of Availability: Monday to Sunday 24 Hours Client / Requesting Party: Master Mariners, Seafarers and Shipowners Documentary Requirements:

1. Notarized Marine Protest 2. Documentary Stamp Tax Concerned Office: Maritime Safety Services Office Duration: 24 hours



How to Avail the Service: Step Applicant Service

Provider Office/person responsible Forms Fees Processing

Time

1

Proceed to Registration

Officer/Cashier to pay the

corresponding filing fee

Accept payment and issue

Official Receipt

Registration Officer/Cashier

Standard Marine

Protest Form or Complaint

Affidavit

390.00 10 mins

2

Proceed to SBMI Office for filing of Marine

Protest

Check and evaluate Marine

Protest for docketing

Board Secretariat/SB

MI/SBMI Personnel

None None 10 mins

3

Wait for the schedule of preliminary

inquiry

Issue summons

to concerned

parties

Board Secretariat/ BMI/SBMI Personnel

None None 5 Working Days

4

Complainant and

Respondent with respective

counsels to appear hearing

Conduct preliminary inquiry and

formal hearings

BMI/SBMI Board Members None None

Depends on the

presentation of the

witnesses of both parties

END OF TRANSACTION TOTAL 5 days & 20 mins


OFFICE OF THE DEPUTY CHIEF OFCOAST GUARD STAFF FOR MARINE

ENVIRONMENTAL PROTECTION(CG-9)

MISSION

To advise the Commandant, Philippine Coast Guard in the formulationof policies & regulations for the prevention, control & mitigation of pollutionof the sea, rivers & tributaries within the jurisdiction of the Philippines.

Frontline Service Offered:1. Application and issuance of Certificate of MARPOL Surveyor (MS)

Office of the Deputy Chief of Coast Guard Staff for Maritime Environmental Protection



1. Application & issuance of Certificate of (MARPOL SURVEYOR) Schedule of Availability: Monday to Friday 8:00 am to 5:00 pm Saturday & Sunday By appointment Documentary Requirement: 1. Letter Request to CMEPCOM 2. Corporate Profile & Allied Documents (Name of MARPOL Surveyor & Credentials of MARPOL Surveyor) 3. Copy of old certificate (for renewal) 4. List of Clients Served 5. Copy of Official Receipt 6. Accreditation Certificate Concerned Office: Deputy of Coast Guard Staff for Marine Environmental Protection, CG-9 139 25th Street, Port Area, Manila Duration: 35 mins



How to Avail the Service: Step Client Service


Time

1

Submit all the necessary

documentary requirement to

the Duty MERMRDC of

the day for Verification &

Initial assessment

Check & Verify the submitted

requirement

Duty MERMRDC of

the day None None 5 mins

2

Pay the corresponding amount of Fee to the Logistic

Officer

Issue an Official Receipt

Logistic Officer

Official Receipt P1,000 5 mins

3

Endorse all requirement with Official

Receipt (OR) to CAB

Evaluate the Requirements & prepare the needed

Letter & Certificate

Certificate Accreditation Branch (CAB)

None None 20 mins

4

Receive the Certificate of

MARPOL Surveyor

Release the Certificate of

MARPOL Surveyor

CG-9

Authorization Letter, Official

Receipt & Valid ID

None 5 mins


Note: All fees are collected by Officer or Personnel of MERMRDC (MEPCOM) upon theirapplication of PCG Certificate.


OFFICE OF THE DIRECTORCOAST GUARD ACTION CENTER

(CGAC)

MISSION

To advise and assist the Commandant, PCG in monitoring theadministration and operation of PCG units ashore and afloat by means ofspeedy transmission of communications and accurate information to andfrom individuals, groups or entities both internal and external.

Frontline Services Offered:1. Response to Emergency Situation2. Response to Request for assistance of Foreign Countries During

Emergency Situation

Office of the Director Coast Guard Action Center



1. Response to Emergency Situation Schedule of Availability: Monday to Sunday 24 Hours Client / Requesting Party:

1. Shipping Agency 2. Concerned individuals

Documentary Requirements:

1. Letter Request addressed to CGAC Concerned Office: Coast Guard Action Center Duration: 24 Hours or Upon Termination of Response Activity



How to Avail the Service: Step Client Service Provider Office/person

responsible Forms Fees Processing Time

1

Shipping Agency/

Concerned individuals

Receive initial information from cognizant authorities

/ agencies / individual CGAC Staff None None

Record message(s) received and inform the Director, CGAC or the

CDO

CGAC Staff None None 2 mins

Address the prevailing emergency thru directives

to concerned PCG unit/district/station/detachment to take initial action

Director, CGAC / CDO None None 2 mins

Inform CPCG, VCO, CCGS, etc. about the

incident and/or request approval to activate CMC


Approves or Denies Request

Director, CGAC / CDO None None

Activate the CMC None None

2

Coordinate and monitor the independent and/or

combined action or operations of cognizant agencies / PCG units


Receive and record all

messages received relative to the incident






Dispatch messages received to all addressees CGAC Staff None None 5 mins

Record all messages dispatched CGAC Staff None None 2 mins

Gather documents relative to the incident CGAC Staff None None 2 mins

Prepare Memorandum to CPCG, VCO, VCA, CCGS

and other Cognizant Agencies


To be Accomplished

Before the 0700H the

following day

Prepare Situation Report (SITREP)/Progress/Comp

rehensive Reports

Director, CGAC / CDO None None Every 6 hours

Submit the SITREP/Progress/Compre

hensive Reports to CPCG, VCO, VCA,

CCGS, including DOTC Action Center & other

cognizant authorities/agencies as directed by the CPCG


3

Prepare the daily Executive Summary

Report (ESR) to include events during the past 24

hours


To be accomplished before 0400H

daily





Prepare letter reply to

the client regarding the progress of the report


Submit the ESR to CPCG, VCO, VCA, CCGS, DCS-OPNS



the following day

Maintain records relative to the incident CGAC Staff None None

END OF TRANSACTION TOTAL =

1. Response to Foreign Countries during Emergency Situation Schedule of Availability: Monday to Sunday 24 Hours Client / Requesting Party: Shipping, concerned individuals Documentary Requirements:

1. Letter Request

Concerned Office: Coast Guard Action Center Duration: 24 hours or Upon Termination of Response Activity





1

DFA, TECO, MECO, KCG

&Others.

Receive initial information

from Foreign bodies/ cognizant authorities/

agencies CGAC Staff None None

(ex. DFA, TECO, MECO, KCG & etc.)

Record message(s) received and inform the Director, CGAC or the

CDO


Address the prevailing emergency thru directives

to concerned PCG unit/district/station/detachment to take initial action


Issue Notice to Mariners relative to the incident


Advise to seek approval from DFA. Coordinate with DFA regarding the request, If they request clearance to dispatch their SAR assets

to enter Phil. AOR to conduct SAR operations.

None None 3 mins

Inform CPCG, VCO, CCGS, etc. about the

incident and/or request approval to activate CMC


Approves or Denies Request


Activate the CMC None None





2

Coordinate and monitor the independent and/or combined action or

operations of cognizant agencies / PCG units


Receive and record all

messages received relative to the incident


Dispatch messages received to all addressees CGAC Staff None None 5 mins

Record all messages dispatched CGAC Staff None None 2 mins

Gather documents relative to the incident CGAC Staff None None 2 mins

Prepare Memorandum to CPCG, VCO, VCA, CCGS

and other Cognizant Agencies


TO BE ACCOMPLIS

HED BEFORE

0700H THE FOLLOWING

DAY

Prepare Situation Report

(SITREP)/Progress/ Comprehensive Reports


Submit the SITREP/Progress/Comprehe

nsive Reports to CPCG, VCO, VCA, CCGS, including DOTC Action Center & other

cognizant authorities/agencies as directed by the CPCG






3

Prepare the daily Executive Summary

Report (ESR) to include events

during the past 24 hours



daily

Prepare letter reply to the client

regarding the progress of the

report


Submit the ESR to CPCG, VCO, VCA, CCGS, DCS-OPNS


To be accomplished before 0700H the following

day

Maintain records

relative to the incident

CGAC Staff None None

END OF TRANSACTION


OFFICE OF THE DEPUTY CHIEF OFCOAST GUARD STAFF FOR INTELLIGENCE

(CG-2)

MISSION

To advise the Commandant, PCG on matters pertaining to intelligence,counter-intelligence and investigation in support of the Coast Guard mission

Frontline Services Offered:1. Business Accreditation Certificate for PCG dealer

Office of the Deputy Chief of Coast Guard Staff for Intelligence



1. Business Accreditation Certificate for PCG Dealers Schedule of Availability: Monday to Friday 8:00 am to 5:00 pm Client / Requesting Party: Interested Supply Dealers

Documentary Requirement:

1. Letter request to transact Business with PCG 2. License to Operate (Marina for Ship repair, BFAD for Med, PCAB for

Construction) 3. Application for Registration (DTI) 4. Certificate of Registration Name (DTI) with affirmative Certificate (DTI) 5. Accomplished Bio-data of owner’s his/her authorized representative

(to include Company Profile/ Articles of Incorporation SEC Registered) 6. Government Electronic Procurement System (PhilGEPS Certificate) 7. Sketch or Location plan of Business firm 8. Picture of Business Facility (original picture) 9. VAT Registration with ITR & Financial statement for the last 2 years 10. 3 ea. ID picture (2x2) of owner or authorized representative (if any)

(original picture) 11. Latest Mayor’s permit 12. NBI Clearance 13. Product line 14. List of Manufacturing equipment & other plants facilities 15. Authorization for authorize representative 16. Previous completed projects in any Government Entities to include

PCG (PO’s & Certificate of acceptance) 17. Duly accomplished Application for Business Accreditation

Concerned Office: Counter-Intelligence Branch, CGIF Duration: 2 days and 1 hour (within Manila and Cavite area) 3 days and up (outside Manila area)




Step Client Service Provider Office/ person

responsible Forms Fees Processin

g Time

1

Dealers applying for Business

Accreditation Certificate as endorsed by CGPROC

All documents forwarded to

Counter-Intelligence Branch, CGIF for evaluation

Duty CIB None None 30 mins

2

Conduct background

Investigation for verification and

authenticity of the documents submitted

CIB Personnel None None

2 days

(Manila and

Cavite area)

3

Issuance of Business

Accreditation Permit if BI is

completed with no findings for ground of disqualification

CIB Personnel

Business Accreditation

Form None 30 mins

END OF TRANSACTION TOTAL = 2 days &1 hr

For inquires, suggestions, comments, complaints, please call 527-8481 loc. 6124


OFFICE OF THE COAST GUARDPROCUREMENT SERVICE

(CGPS)

MISSION

To procure materials and services needed for the PCG in accordancewith R.A 9184, existing policies and procedures, prepare documents forpayment of materials and services procured, and perform other relatedservices required.

Frontline Services Offered:1. Filing of Dealer(s)/Supplier(s) Accreditation2. Sale and Distribution of Bidding Documents to Interested Bidders

Office of the Coast Guard Procurement Service



1. Filing of Dealer(s)/Supplier(s) Accreditation Schedule of Availability: Monday to Friday 8:00 am to 5:00 pm Client / Requesting Party: Dealer(s)/Supplier(s) Documentary Requirement:

1. Letter Request to Transact Business with Philippine Coast Guard. 2. License to Operate (Marina for Ship Repair, BFAD for Medicine, PCAB

for Construction). 3. Government Electronic Procurement System (PhilGEPS) Certificate. 4. Application for Registration (DTI). 5. Certificate of Registration of Business Name. (DTI) with Affirmative Cert.

(DTI). 6. Accomplished Bio-data of owner’s and his/her Authorized

Representatives. (To include Company Profile/ Articles of Incorporation SEC Registered).

7. Sketch or Location Plan of Business firm. 8. Picture of Business Facility. (Original Picture). 9. VAT Registration with ITR & Financial Statement for the last two

(2) years. 10. Three (3) pcs ID Picture (2x2) of owner or Authorized Representative

(if any). (Original Picture). 11. Latest Mayor’s Permit. 12. NBI Clearance. 13. Product Line. 14. List of Manufacturing Equipment & other plant facilities. 15. Authorization for Authorized Representative. 16. Previous completed projects in any Government Entities to include

PCG (PO’s & Certificate of Acceptance). 17. Two (2) folders, for photo copy of all documents. Three (3) folders,

one (1) for original documents, two (2) for photo copies. Concerned Office: Coast Guard Procurement Service Accreditation Branch Duration: 15 mins





Time

1

Submit requirements for Accreditation, fill

up necessary application form

Check for the completeness

of requirements

Coast Guard Procurement

Service Accreditation

Branch

Application Form (HPCG Dealers ID

Tag) Application for Business Accreditation

None 10 mins

Forward requirements

to CG-2 to check veracity of submitted documents


Service Accreditation

Branch

None None 5 mins

CG-2 conducts

back ground investigation

CG-2 None None -


For inquires, suggestions, comments, complaints, please call 527-8481 (local 6281 to 83)

2. Sale and Distribution of Bidding Documents to Interested Bidders Schedule of Availability: Monday to Friday 8:00 am to 5:00 pm Client / Requesting Party: Prospective Bidder Concerned Office: Coast Guard Procurement Service Procurement Branch Duration: 10 mins





Time

1

Inquire from

CGPS regarding

project

Post

Invitation to apply for

Eligibility & to Bid


Service Procurement

Branch

None None 5 mins

2 Request for Order

of Payment

Issue Order of Payment Accounting None None -

3 Payment of fees

Received payment

from Prospective

Bidder

Coast Guard Finance None

Dependent on the

published bid docs for the particular

procurement

-

4 Receive Bidding

Document

Issue Bidding

document


Service Procurement

Branch

Bidding Document None 5 mins


For inquires, suggestions, comments, complaints, please call 527-8481 (local 6281 to 83)


Coast Guard Public Affairs Office

COAST GUARD PUBLIC AFFAIRS OFFICE(CGPAO)

MISSION

To provide timely, accurate and relevant information to the generalpublic on matters related to the Philippine Coast Guard and further ensurethat all received information is properly disseminated to the general publicthrough print, electronic (via internet or SMS) and broadcast media.

Frontline Services Offered:1. Request for Reproduction of Pictures and Video Clippings2. Provide and Disseminate News/Press Releases




1

Submit Letter Request or Filled-up

request form

Check/Verify purpose of request

Member, Photo/Video

Section

Letter Request/ Request

Form None 1 min

Evaluation of request

OIC, Operations None None 2 min

Approval/ Disapproval

Chief, CGPAO None None 1 min

Search/consolidate

pictures and/or video clippings

Member, Photo/Video

Section None None 1 hour

Save/Burn to CD/DVD

Member, Photo/Video

Section None None 30 min

2

Receive copy of pictures

and/or video clippings

Release copy of pictures and/or video clippings

Member, Photo/Video

Section None None 1 min

END OF TRANSACTION TOTAL = 1 hr & 35 min For inquiries, suggestions, comments please call 527-8481 local 6291/6292 or 328-1098

1. Request For Reproduction of Pictures & Video Clippings Schedule of Availability: Monday to Sunday 8:00 am to 5:00 pm Client / Requesting Party: Media Practitioners/Public Documentary Requirement: Letter Request or Filled-up Request Form Concerned Office: Photo & Video Section, Operation Branch Duration: 1 Hour & 35 mins



1. Provide & Disseminate News / Press Release Schedule of Availability: Monday to Sunday 24 Hours Client / Requesting Party: Media Practitioners (Print, TV, Radio) Documentary Requirement:

Letter Request

Concerned Office: News & Research Branch Duration: 1 Hour & 10 mins




1 Submit Letter Request Prepare/ Consolidate

News Production Personnel

None None 30 min

Check & proof read Press Releases

OIC, News & Research

Branch None None 10 min

Check & proof read Press Releases

Chief, CGPAO None None 10 min

Approval/Disapproval CPCG None None 5 min

Upload and Email/Text/Call Press

Releases to PCG Website and Tri-

media respectively


None None 10 min

2 Receive copy

of Press Releases

Release copy of Press Releases


None None 5 min

END OF TRANSACTION TOTAL = 1 hr & 10 min

For inquires, suggestions, comments, complaints, please call 383-6438 or 381-7900


Office of the Coast Guard Adjutant

OFFICE OF THE COAST GUARD ADJUTANT(CGAO)

MISSION

To provide administrative services for the PCG in order to attain anefficient and effective administration and management of personnel records,publication of orders, policies, correspondence and processing of retirementand separation of PCG personnel.

Frontline Service Offered:1. Processing of Retirement and Separation Benefits of Coast

Guard Personnel2. Issuance of PCG Dependents ID



1. Processing of Retirement & Separation Benefits of Coast Guard Personnel Schedule of Availability: Monday to Friday 8:00 am to 5:00 pm Client / Requesting Party:

1. Coast Guard Retirees Documentary Requirement:

1. Personal Action Form 2. Unit Statement of Service 3. Unit/Command Clearance 4. Major Unit Clearance 5. Unit Certificate of No Pending Case 6. Unit Certificate of No Money and Property Accountabilities 7. Ombudsman Clearance 8. Latest Statement of Property and Accountabilities and Network (SALN) 9. Application for Retirement 10. Info/Pensioners Data Sheet/Authorization to CO, CGFC 11. Affidavit of Non-revocation/Retraction 12. Certificate of Waiver

Concerned Office: CGAO, Retirement and Separation Branch Duration: 6 days and 19 mins



How to Avail the Service: Step Applicant Service Provider Office/person


1

Submit duly accomplished

Application Form with

initial requirements

Check the correctness and completeness of the documents

POIC, Retirement & Separation Br

Application Form None 2 mins

2

Obtain Command Clearance

Form

- POIC,

Retirement & Separation Br

Command Clearance

Form None 2 mins

3

Secure Clearance from Units concerned

- - None None 4 days

4

Submit accomplished

Command Clearance

Check the correctness and completeness of

Clearance; Compute Lump

Sum and Commutation of Unused Leave


Command Clearance None 1 day

5 Submit DF for

CPCG’s approval

Coast Guard Adjutant

Disposition Form None 1 day

6 Issue Retirement Orders


None None 15 mins

END OF TRANSACTION TOTAL = 6 days & 19 mins

NOTE: Applicants who are found to have derogatory information are subject to adjudication.If cleared, retirement claims will be granted. Otherwise, notice of denial will be sent to theapplicant.

For inquiries, suggestions, comments please call 527-8481 loc 627



2. Issuance of PCG Dependents Identification Card Schedule of Availability: Monday to Friday 8:00 am to 5:00 pm Client / Requesting Party:

1. Coast Guard Dependents Documentary Requirement:

1. Duly accomplished application form 2. Unit Statement of Service 3. Marriage Contract, Birth Certificate, whichever is applicable 4. Surrender Old PCG ID. If lost, attached Affidavit/ Police Blotter

Concerned Office: CGAO, ID Section Duration: 35 mins



1

Submit accomplished

Application Form

Check the correctness and completeness of

accomplished Application Form

Clerk, ID Section

Application Form None 5 mins

2 Pay the processing fee

Process payment and issue official

receipt

Clerk, ID Section None 100.00 10 mins

3

Photograph applicant; Clerk, ID

Section None None 15 mins Encode and process ID

4 Claim ID Release ID Clerk, ID Section None None 5 mins



OFFICE OF THE COAST GUARDINTERNAL AFFAIRS SERVICE

(CGIAS)

MISSION

Promote honesty, integrity and accountability and to instill order anddiscipline, efficiency, economy and professionalism in the Coast Guardservice.

Frontline Services Offered:1. Filing of Formal Complaint/Walk-In Complaint2. Filing of Pleading3. Issuance of Certificate of No Pending Case4. Issuance of Clearance5. Request for Status of Case6. Request for Copy of Case Document7. Request for Copy of Statement of Assets and Liabilities and

Net worth (SALN)8. Request for Apprehension of PCG uniformed & non-uniformed

offenders9. Mediation of Case

Office of the Coast Guard Internal Affairs Service



1. Filing of Complaints/Walk-In-Complaints against erring PCG personnel involving all offenses punishable by existing rules and regulations or applicable laws Schedule of Availability: Monday to Sunday 8:00 am to 5:00 pm Client / Requesting Party: Any aggrieved party who has a valid cause of action against any erring PCG Personnel. Documentary Requirement: 1. Verified Complaint-Affidavit with Attachments 2. Certified True Copies of Documentary Evidence 3. Certification of Non-Forum Shopping

Concerned Office: Directorate for Complaint and Investigation, CGIAS Duration: 45 mins



1

Request Assistance

from the duty

investigator and

present Complaint-

Affidavit

Checks the sufficiency of the Complaint-Affidavit with the

attached documentary evidence and

compliance with the requirement of Verification and

Certification of Non-Forum Shopping.

Duty Investigator

ComplaintAffidavit None 10 mins

2

For walk-in complaints,

request assistance from the

duty investigator and fill-up Complaint

Sheet

Checks the sufficiency of the contents of the Complaint Sheet and

the documentary evidence presented.

Obtain statement from the complainant

Duty Investigator

Complaint Sheet None 30 mins

Assist the complainant in the verification with

the Administering Officer. Answers questions if any.

Duty Investigator

Complaint Sheet None 5 mins



Step Client Service Provider Forms Fees ProcessingTime

Office/personresponsible




2. Filing of Pleading (Counter-Affidavit, Answer, Reply, etc) Schedule of Availability: Monday to Friday 8:00 am to 5:00 pm Client / Requesting Party: Any party to a case Documentary Requirement:

Verified Counter-Affidavit, Answer or Reply




1

Request Assistance from

the duty investigator and present pleading to be submitted

(Counter-Affidavit, Answer, Reply,

etc)

Receives the Counter-Affidavit with the attached

documentary evidence and

incorporate the same in the case

folder.

Duty Investigator Pleading None 5 mins


For Inquires, suggestions, comments, complaints, please call 383-6438 or 381-7900



3. Issuance of Certificate of No Pending Case Schedule of Availability: Monday to Friday 8:00 am to 5:00 pm Client / Requesting Party: All PCG personnel who are required to obtain said Certificate for any of the following reasons:

a) Regular or meritorious promotion b) Travel Abroad c) Permit To Carry Firearm Outside Residence (PTCFOR) d) Loan purposes e) Any other valid transactions


a) Letter request from Unit Commanders/Commanding Officers b) Letter Request from DCS for Education and Training, CG-12 c) Photocopy of PCG Identification Card and Firearm License d) Photocopy of most recent pay slip e) Relevant document or proof of valid transaction

Concerned Office: Directorate for Admin and Records, CGIAS Duration: 25 mins





1

Submits application and other

documentary requirements

Asks for the purpose of the

Certificate

Duty Admin/ Gangway

watch Application

Form None 3 mins

Examines the required

documents. Drafts and prepares the

Certificate for Commander,

CGIAS signature

Duty Admin/ Gangway

watch None None 10 mins

Advises the applicant on the time and date of release of the

Certificate

Duty Admin/

None None 2 mins Gangway watch

Reviews the documents

submitted and the sufficiency of the draft Certificate. Forwards to the

POIC, Admin & Records/ Clearance

None None 5 mins

Commander, CGIAS for signature

Approves the Documents submitted.

Affix Signature

Commander, CGIAS None None 3 mins

2

Claims the Certificate on designated date/time at

the Releasing Counter

Release the Certificate to the

Applicant

Duty Admin/ Gangway None None 2 mins





4. Issuance of Clearance Schedule of Availability: Monday to Friday 8:00 am to 5:00 pm Client / Requesting Party: All PCG personnel who are required to obtain said Certificate for any of the following reasons:

a) Re-enlistment b) Retirement c) Resignation and/or Separation from the Service


a) For Re-enlistment: Duly Accomplished Personal Action Form (PAF) endorsed by Unit Commanders/Commander Officers

b) For Retirement: Duly Accomplished PAF endorsed by Unit Commanders/Commanding Officers and Copy of SALN

c) For Resignation and/or Separation from the Service: Duly Accomplished PAF endorsed by Unit Commanders/COs






Time

1

Submits Application and other

documentary requirements

Examines the required

documents. Duty Admin

Duly Accomplished

Application Form

None 4 mins

Advises the applicant on the time and

date of release of the

Certificate

Duty Admin None None 4 mins

Reviews the documents submitted.

Forwards to the

Commander, CGIAS for signature

POIC, Admin & Records/ Clearance

None None 4 mins

Approves the documents submitted.

Affix Signature

Commander, CGIAS None None 10 mins

2

Claims the Clearance on designated date/time

Release to the Applicant Duty Admin None None 3 mins




5. Request for Status of Case Schedule of Availability: Monday to Friday 8:00 am to 5:00 pm Client / Requesting Party: Any party to a case or duly authorized representative.


Case Reference and any other relevant documents.

Concerned Office: Directorate for Complaint and Investigation Duration: 5 mins




Time

1

Request Assistance from the duty

investigator and present case

reference or any relevant documents.

Present proof of authorization, in

case of representative

Retrieves case folder and informs the client of the status of

the case.

Duty Investigator

Fill-up Gangway Log Book

None 5 mins






1

Request Assistance from

the duty investigator and state purpose or

any relevant documents.

Present proof of authorization, if representative

Checks the sufficiency of the

request and purpose.

Duty Admin Letter-Request None 5 mins

Reviews the Letter-Request and Purpose Approves the

Request

C, CGIAS None None 5 mins

Retrieves case folder.

Release copy to the applicant

Duty Admin None None 20 mins




6. Request for Copy of Case Document Schedule of Availability: Monday to Friday 8:00 am to 5:00 pm Client / Requesting Party: Any party in a case or duly authorized representative. Documentary Requirement:

Letter-Request with Statement of Purpose Valid Identification Card for non-PCG personnel




7. Request for Copy of Statement of Assets and Liabilities and Net worth (SALN) Schedule of Availability: Monday to Friday 8:00 am to 5:00 pm Client / Requesting Party:

a. Any requesting party as it pertains to his/her personal SALN or his duly authorized representative;

b. Duly authorized representative of other government agencies (Legislative, Executive or Judicial) subject to the approval of Commander, CGIAS;

c. Any party who may have a valid a purpose for said SALN subject to the approval of CPCG upon recommendation of Commander, CGIAS


Letter-Request with Statement of Purpose Valid Identification Card for non-PCG personnel

Concerned Office: Directorate for Inspection and Audit, CGIAS Duration: 45 mins




1

Request assistance from

the duty investigator and state purpose or

present any relevant

documents. Present proof of authorization, if representative

Checks the sufficiency of the

request and purpose.

Duty Admin/SALN

Encoder

Letter-Request None 5 mins

Reviews the Letter-Request and Purpose. Approves the

Request of duly authorized

representative of other government

agencies.

For non-urgent cases,

recommends approval of the

request with CPCG

Commander, CGIAS

None

5 mins

Approves the request CPCG 5 mins

Retrieves SALN files.

Release copy to the applicant

Informs the subject CG

personnel of the request for a copy of his/her SALN

POIC, SALN Branch None 30 mins





8. Request for apprehension of PCG uniformed & non-uniformed offenders Schedule of Availability: Monday to Sunday 24 Hours a day Client / Requesting Party: Complainant/Aggrieved Party


1. Police Blotter 2. Warrant of Arrest and other Court processes

Concerned Office: Coast Guard Provost Marshal Duration: 30 mins






1

Report any known valid ground or basis for arrest or

apprehension

Checks the authenticity of the

grounds and basis for arrest and

apprehension; informs Commander, CGIAS

Duty Provost

Marshal/ Duty OOD

Action Center None 30 mins

Render immediate response, if called for.

Duty Provost Marshal/

Duty OOD None None

2

Submit After Operation/

Apprehension Report to Commander,

CGIAS

Duty Provost Marshal/

Duty OOD None None



9. Mediation of a Case Schedule of Availability: Monday to Friday 8:00 am to 5:00 pm Client / Requesting Party: Any aggrieved party or party in a case. Documentary Requirement:

a) Letter-Request with Statement of Purpose b) Valid Identification Card for non-PCG personnel






1

Submits Letter-Request

to the Duty Investigator for

possible referral to Mediation

proceedings.

Checks the existence of a valid cause of action and

if the case are among those which

may be compromised

under applicable laws.

Duty

Investigator

Letter-Request None 30 mins

Call the parties for possible Mediation

proceedings.

Duty Investigator None None

2

Execute undertaking if

the parties arrived at an

amicable settlement

Submit formal report to

Commander, CGIAS

Duty Investigator None None




Marine Environmental Protection Command

MARITINE ENVIRONMENTAL PROTECTIONCOMMAND (MEPCOM)

MISSION

To prevent and control / mitigate pollution at sea, rivers and tributariesin order to preserve the healthy and well-balanced marine resources of thecountry.

Frontline Services Offered:1. Issuance of PCG Accreditation Certificates for:

a. Oily Water Separator (OWS);b. Oil Spill Boom (OSB);c. Oil Spill Material (OSM);d. Oil Spill Dispersant (OSD)e. Oily Waste Collector (OWC) and Tank Cleaning Contractor

(TCC);

2. Registration of MARPOL Requirements for:a. Oil Record Book (ORB)b. Garbage Management Plan (GMP) and Garbage Record

Book (GRB);c. ShipBoard Oil Pollution Emergency Plan (SOPEP);d. International Oil Pollution Prevention Certificate (IOPPC)e. Oil Pollution Prevention Certificate (OPPC)f. Oil Spill Contingency Plan (OSCP)g. MARPOL Surveyor



1. a) Issuance of PCG Accreditation Certificate for Oily Water Separator (OWS)

Schedule of Availability: Monday to Friday 8:00 am to 5:00 am Client / Requesting Party: Shipping companies, shipowners and land based companies Documentary Requirement: (Oil Tankers – 150 GT) (All Vessels – 400 GT)

a. Letter of request to CMEPCOM (attn: CMERMRDC) b. Fully Accomplished Application Form (MERMRDC OWS Form-1) c. OWS Operating Manual/Schematic Diagram (for new applicant) d. Company Profile/Article of Incorporation (for supplier) e. Certificate of Vessel Registry f. Copy of OWS Certificate (for renewal) g. Copy of Official Receipt

Concerned Office: HMEPCOM, MERMRDC Duration: 4 days & 20 mins




Provider Office/person


1 Submit

necessary documents

Check and verify the submitted

requirement and issue application

form

Accreditation, Certification & Registration

Office (ACRO) personnel

OWS Application

form None 5 mins

2 Pay

accreditation Fee

Issue Official Receipt

Accreditation, Certification & Registration

Office (ACRO) personnel

Official Receipt P6,300.00 5 mins

3

Set schedule of availability for

equipment inspection

Collate & Review

documents & schedule the equipment inspection

Certificate Accreditation

Branch Personnel

(CAB)/MERMRDC personnel

None None 5 mins

4 Assist the Inspection

Team

Inspect the OWS onboard

Vessel and collect water

samples

MERMRDC,HSG-MEPCOM,

MEPGru

Boarding Certificate /

After Inspection

Report

None 1 day

5 Laboratory analysis of samples

Laboratory Analysis Branch,

MERMRDC

Laboratory result None 1 day

6

Prepare laboratory

results, certificate and recommendations to Staff

Offices and to HMEPCOM

CAB MERMRDC / M6

/ M3/ CSMEPCOM/ DCMEPCOM

DF None 1 day

7 Endorse

approval to CPCG

CMEPCOM / CG-9 / CPCG

Endorsement letter None 1 day

8 Receive approved OWS

Release approved

OWS CG-9

Authorization letter and Valid ID

None 5 mins

END OF TRANSACTION TOTAL = 4 days & 20mins

For inquires, suggestions, comments, complaints, please call 245-9165 or 09299632829



b) Issuance of PCG Accreditation Certificate for oil spill boom (OSB) Schedule of Availability: Monday to Friday 8:00 am to 5:00 pm Client / Requesting Party: Shipping companies, shipowners and land based companies Documentary Requirement:

a. Letter of request to CMEPCOM (attn: CMERMRDC) b. Fully Accomplished Application Form (MERMRDC OSB Form-1) c. OSB brochures/catalogue, specification or any printed material describing the

characteristics of the products. d. Product sample e. Company Profile/Article of Incorporation f. Copy of OSB Certificate (for renewal) g. Copy of Official Receipt






Time

1 Submit

necessary requirements



form

ACRO personnel

OSB Application

form None 5 mins

2 Pay

accreditation Fee


ACRO personnel

Official receipt P1,600.00 5 mins

3

Schedule date for

testing of product sample

Collate and review

documents and schedule the product

testing


Branch Personnel

(CAB)/MERMRDC

personnel

None None 5 mins

4 Assist the inspector

Conduct testing of sample product

MERMRDC / MEPGRU personnel

After Inspection/

Testing Report

None 1 day

5

Prepare testing results,

certificate and

recommendations to Staff Offices and

to HMEPCOM

CAB-MERMRDC /

M6 / M3 / CSMEPCOM

/ DCMEPCOM

None None 2 days

6 Endorse

approval to CPCG



7 Receive approved

OSB

Release approved

OSB CG-9


None 5 mins





c) Issuance of PCG Accreditation Certificate for Oil Sorbent Material (OSM) Schedule of Availability: Monday to Friday 8:00 am to 5:00 pm Client / Requesting Party: Shipping companies, shipowners and land based companies Documentary Requirement:

a. Letter of request to CMEPCOM (attn: CMERMRDC) b. Fully Accomplished Application Form (MERMRDC OSM Form-1) c. OSB brochures/catalogue, specification or any printed material describing

the characteristics of the products. d. Company Profile/Article of Incorporation e. Copy of OSM Certificate (for renewal) f. Copy of Official Receipt






Time

1 Submit

necessary requirements



form

ACRO personnel

OSB Application

form None 5 mins

2 Pay

accreditation fee


ACRO personnel

Official receipt P1,600.00 5 mins

3

Collate and review

documents and

schedule the product

testing


Branch Personnel

(CAB)/MERMRDC

personnel

None None 5 mins

4

Conduct testing of sample product

MERMRDC Laboratory Analysis Branch

Laboratory Analysis Report

None 1 day

5

Prepare testing results,

certificate and

recommendations to

Staff Offices and to

HMEPCOM

CAB-MERMRDC /

M6 / M3 / CSMEPCOM

/ DCMEPCOM

None None 2 days

6 Endorse

approval to CPCG

CMEPCOM / CG-9 /CPCG


7 Receive

approved OSM

Release approved

OSM CG-9

Authorization letter and

Valid ID None 5 mins





d) Issuance of PCG Accreditation Certificate for Oil Spill Dispersant (OSD) Schedule of Availability: Monday to Friday 8:00 am to 5:00 am Client / Requesting Party: Shipping companies, shipowner, dispersant manufacturers and others Documentary Requirement: a. Letter of request to CMEPCOM (attn: CMERMRDC) b. Fully Accomplished Application Form (MERMRDC OSD Form-1) c. Testing Materials (product sample 2 liters, salt water and test species) d. Company Profile/Article of Incorporation e. Copy of OSD Certificate (for renewal) g. Copy of Official Receipt Concerned Office: HMEPCOM, MERMRDC Duration: 16 days & 20 mins






Time

1 Submit

necessary documents



form

ACRO personnel

OSD Application

form None 5 mins

2 Pay

accreditation fee


ACRO personnel Official receipt P3,300 5 mins

3

Endorsed documents to MERMRDC CAB Branch


Branch Personnel

(CAB)/MERMRDC personnel

None None 5 mins

4

Submit samples and tilapia for pre-

test

Conduct pre-test for

toxicity. If sample

passed pre-test, it will be subjected to effectiveness

test.

MERMRDC Laboratory

Branch

Lab Analysis Report

None

1 day

5

Submit samples,

seawater and tilapia for

effectiveness test.

Conduct effectiveness

test

MERMRDC Laboratory

Branch

Lab Analysis Report None 12 days

6

Prepare testing results, certificate and recommendations to Staff


CAB-MERMRDC /

M6 / M3 / CSMEPCOM / DCMEPCOM

None None 2 days

7

Endorse approval to

CPCG

CMEPCOM / CG-9 /CPCG

Endorsement

letter

None

1 day

8 Receive approved OSD

Release approved

OSD CG-9


None 5 mins

END OF TRANSACTION TOTAL 16 days & 20mins



e) Issuance of PCG Accreditation Certificate for Tank Cleaning Contractor (TCC), Oily Waste Collector (OWC) Schedule of Availability: Monday to Friday 8:00 am to 5:00 pm Client / Requesting Party: Land-based companies and others Documentary Requirement: 1. Letter of request to CMEPCOM (attn: CMERMRDC) 2. Allied Documents A. Company Profile/Article of Incorporation

a) List of Equipments b) List of qualified personnel to conduct Oily Waste Collector & Transporter and Tank Cleaning Operator with corresponding

certificates of Training c) Copy of the contract w/ the vessel’s owner/agent d) Plan for the conduct of Oily Waste Collector & Transporter and Tank

Cleaning Operator activity e) Emergency plan in case of injury/accident

B. Copy of the approved PPA permit for Oily Waste Collector & Transporter and Tank Cleaning Operator

a) Disposal plan of waste b) Permit from EMB for land disposal c) Contract of the company for proper disposal d) List of Transporters & Permit to Transport (for renewal) e) Transport Registration Certificate from EMB

3. Copy of OWC/TCC Certificate (for renewal) 4. Copy of Official Receipt Concerned Office: HMEPCOM, MERMRDC Duration: 4 days & 20 mins




Step Client Service Provider

Office/person responsible Forms Fees

Processing Time

1 Submit

necessary documents



form;

ACRO personnel

None

None

5 mins

2 Pay

accreditation fee


ACRO personnel

Official receipt

P1,300 5 mins

3

Schedule date of land

based inspection

Verify all requirements and schedule

date of inspection


Branch Personnel

(CAB)/MERMRDC

personnel

None None 5 mins

4 Assist the inspector

Conduct physical or

actual inspection of equipment, facility and personnel

MERMRDC,HSG-

MEPCOM, MEPGru

Land based inspection

check-off list/ Land based Certificate/

After Inspection

Report

None

1 day

5

Prepare inspection

report, certificate and

recommendations to Staff


CAB-MERMRDC /

M6 / M3 / CSMEPCOM DCMEPCOM

None

None

2 days



6 Endorse

approval to CPCG



7

Receive approved TCC and

OWC

Release approved TCC and

OWC

CG-9 Authorization

letter and Valid ID

None 5 mins



2. a) Registration/Approval of Oil Record Book (ORB Part 1 and 2) Schedule of Availability: Monday to Friday 8:00 am to 5:00 am Client / Requesting Party: Shipping companies and shipowner Documentary Requirement:

a) Letter of request to CMEPCOM (attn: CMERMRDC) b) Endorsement letter from MEPGru c) Certificate of Inspection (CI) or Certificate of Vessel Registry (CVR) d) ORB Part 1 (for oil tanker 150GT and above / vessel 400GT and above)

ORB Part 2 (for oil tanker) e) Copy of Official Receipt

Concerned Office: HMEPCOM, MERMRDC Duration: 1 day & 1 hour




Step Client Service Provider Office/person responsible Forms Fees Processing

Time

1 Submit

necessary documents

Check and verify the submitted requirement and issue endorsement

letter to HMEPCOM

MEPGRU Personnel None None 5 mins

Forward to ACRO HMEPCOM

ACRO personnel None None 1 day

2 Pay

registration fee

Issue Official Receipt ACRO personnel

Official receipt P240.00 5 mins

3 Endorse all submitted

requirements to MERMRDC office

ACRO personnel None None 5 mins

4

Verify submitted documents and

endorse to CMERMRDC for

approval

MERMRDC CAB Branch None None 5 mins

5 Check and sign record books

Commander MERMRDC None None 30 mins

6 Release approved documents to ACRO


Receive

approved ORB

Release approved ORB ACRO personnel None None 5 mins

END OF TRANSACTION TOTAL = 1 day & 1 hour




b) Registration/Approval of Garbage Management Plan and Record Book (GMP/GRB) Schedule of Availability: Monday to Friday 8:00 am to 5:00 pm Client / Requesting Party: Shipping companies and shipowner Documentary Requirement:

a. Letter of request to CMEPCOM (attn: CMERMRDC) b. Endorsement letter from MEPGru c. Certificate of Inspection (CI) or Certificate of Vessel Registry (CVR) d. Garbage Management Plan and Garbage Record Book (3 copies) e. Copy of Official Receipt






Time

1 Submit

necessary documents


requirement and issue endorsement letter to HMEPCOM


2 Forward to ACRO HMEPCOM


3 Pay

registration fee


ACRO personnel


4

Endorsed all submitted



5



approval


6 Check and sign record books

Commander MERMRDC None None 30 mins



8 Receive

approved GMP/GRB

Release approved GMP/GRB






c) Registration/Approval of Shipboard Oil Pollution Emergency Plan (SOPEP) Schedule of Availability: Monday to Friday 8:00 am to 5:00 pm Client / Requesting Party: Shipping companies and shipowner Documentary Requirement:

a. Letter of request to CMEPCOM (attn: CMERMRDC) b. Endorsement letter from MEPGru c. Certificate of Inspection (CI) or Certificate of Vessel Registry (CVR) d. Shipboard Oil Pollution Emergency Plan (SOPEP) (3 copies) e. Copy of Official Receipt






Time

1 Submit

necessary documents

Check and verify the submitted requirement and issue endorsement

letter to HMEPCOM


2 Endorse to ACRO HMEPCOM


3 Pay

registration fee



4 Endorsed all submitted



5



approval


6 Check and sign plan Commander MERMRDC None None 30 mins



8 Receive

approved SOPEP

Release approved SOPEP






d) Issuance of International Oil Pollution Prevention Certificate (IOPPC) Schedule of Availability: Monday to Friday 8:00 am to 5:00 pm Client / Requesting Party: Shipping companies and shipowner Documentary Requirement: a. Letter of request to CMEPCOM b. Copy of OWS Certificate c. Certificate of Inspection (CI) or Certificate of Vessel Registry (CVR) d. Copy of certification survey from accredited surveyor e. Copy of Official Receipt Concerned Office: HMEPCOM, MERMRDC Duration: 3 days & 20 mins






1 Submit

necessary documents


requirement and issue endorsement letter to HMEPCOM




3 Pay

registration fee


Official receipt P1000 5 mins

4




5

Prepare certificate and

recommendations to Staff Offices

CAB-MERMRDC /

M6 / M3 / CSMEPCOM

/ DCMEPCOM

None None 1 day

6 Endorse approval to CPCG


Endorsement letter

None 1 day

7 Receive

approved IOPPC

Release approved IOPPC CG-9

Authorization letter and Valid

ID

None 5 mins




e) Issuance of Oil Pollution Prevention Certificate (OPPC) Schedule of Availability: Monday to Friday 8:00 am to 5:00 pm Client / Requesting Party: Shipping companies and shipowner Documentary Requirement: a. Letter of request to CMEPCOM b. Copy of OWS Certificate c. Certificate of Inspection (CI) or Certificate of Vessel Registry (CVR) d. Copy of certification survey from accredited surveyor e. Copy of Official Receipt Concerned Office: HMEPCOM, MERMRDC Duration: 2 days & 50 mins



Step Client Service Provider Office/ person

responsible Forms Fees Processing

Time

1 Submit

necessary documents

Check and verify the submitted requirement

and issue endorsement letter to

HMEPCOM




3 Pay

registration fee



4




5

Prepare certificate and recommendations to Staff Offices and to

HMEPCOM

CAB-MERMRDC /

M6 / M3 / CSMEPCOM

/ DCMEPCOM

None None 1 day

6 Approval and sign certificate

Commander MEPCOM None None 30 mins

7 Receive OPPC Release OPPC ACRO

personnel None None 5 mins






f) Approval of Oil Spill Contingency Plan (OSCP) Schedule of Availability: Monday to Friday 8:00 am to 5:00 pm Client / Requesting Party: Shipping companies and shipowners Documentary Requirement: 1. Letter of Intent/ Request Letter 2. Copy of Oil Spill Contingency Plan 3. General Arrangement Plan of the Facility/ Ship

Concerned Office: 1. HMEPCOM 2. CG District Duration: 1 day, 6 hours, 15 mins




Step Client Service Provider Office/person responsible Forms Fees

Processing Time

1 Submit

necessary documents

Check and verify the submitted requirement

NOCOP Personnel None None

2


requirements to the Verification Committee

MEPCOM Staff Offices /NOCOP / MERMRDC /

MEPFOR

None None 5 hours

3

Prepare recommendations

to Staff Offices and to HMEPCOM

DNOCOP / M3 CSMEPCOM / DCMEPCOM

None

None

1 day

4 Check and sign plan

Commander MEPCOM None None 1 hour

5 Receive approved

OSCP

Release approved OSPC

NOCOP personnel None None 5 mins

END OF TRANSACTION TOTAL= 1 day, 6 hours,15 mins




g) Issuance of Accreditation Certificate of (MARPOL SURVEYOR) Schedule of Availability: Monday to Friday 8:00 am to 5:00 pm Saturday and Sunday By appointment . Documentary Requirement:

1. Letter Request to CMEPCOM 2. Corporate Profile and Allied Documents

(Name of MARPOL Surveyors and Credentials of MARPOL Surveyor) 3. Copy of Old certificate (for renewal) 4. List of Clients Served 5. Copy of Official Receipt 6. Accreditation Certificate

Concerned Office: Office of the Deputy Coast Guard Staff for Marine Environmental Protection, CG-9 139 25th Street, Port Area, Manila Duration: 1 day & 35 mins




Step Client Service Provider

Office/person responsible Forms Fees Processing

Time

1

Submit all documentary

requirement to MERMRDC for Verification and

Initial assessment

Check and evaluate the submitted

requirement

Duty MERMRDC of the Day

None None 5 mins

2 Pay the

corresponding Fees


Logistic Officer

Official Receipt 1,000 5 mins

3

Submit all requirement with Official Receipt (OR) to CAB

Evaluate the Requirements and Prepare the needed

endorsement Letter with

the Certificate to CG-9

CAB None None 20 mins

4

Prepare the documents for approval

of CPCG

Approve the Application

CG-9

CPCG

1 day

5 Receive the

MARPOL Surveyor Certificate

Release the MARPOL Surveyor certificate

CG-9 None None 5 mins

END OF TRANSACTION TOTAL = 1 day & 35 mins


Note: All fees are collected by Officer or personnel of MERMRDC (MEPCOM) upon theirapplication of PCG Certificate.


Coast Guard District

COAST GUARD DISTRICT (CGD)

MISSION

To promote safety of life and property at sea, safeguard marineenvironment and resources. Enforce all applicable laws within the Philippinewaters, and conduct maritime security operations and other activities insupport of national development.

Frontline Services Offered:1. Response to Maritime Emergency Situations2. Filing of Marine Protest3. Issuance of Emergency Salvage Permit4. Processing of Application for SALVOR Accreditation5. Request for Availability of SOU during Maritime Incident6. Application/Accreditation of ORB, GMP/GRB, OSM & SOREP7. Issuance of Tank Cleaning Permit8. Monitoring & Assistance of Tank Cleaning Operations9. Monitoring & Assistance of Dumping Operations

10. Law Enforcement Assistance to other Government Agenciesand Non-Government Agencies



Schedule of Availability:

Monday to Sunday

24 Hours

Client / Requesting Party:

Shipping Companies/Concerned Citizen/Relative/Organized Rescue

Team/CGAC/CG Districts


Marine Protest

Concerned Office:

CG District Operations Branch

Duration: Until the termination of the SAR mission

1. Response to Maritime Emergency Situations





1 Report

Maritime Incident

Verify report and gather all important

details and other circumstances

CG District Operations

Branch None None 30 mins

2 -

Coordinate with HPCG the availability of PCG Vessel, SOG,

CGMED and PCG DRG

Coordinate with

LGUS for assistance

CG District Operations


3 Deployment of PCG Response Team CG District

END OF TRANSACTION



2. Filing a Marine Protest


Monday to Sunday

24 Hours


Shipping/Fishing Companies & Erring Seafarers


1. Marine Protest Form or 2. Complaint Affidavit

Concerned Office:

Special Board of Marine Inquiry (SBMI)

Duration: 5 days & 20 mins after payment for corresponding fee (for Filing only)




Step Applicant Service Provider

Office/person responsible

Forms Fees Processing

Time

1




Accept payment and issue Official

Receipt

Registration Officer/ Cashier

Standard Marine Protest Form or

Complaint Affidavit

P 390.00 10 mins

2


Protest



Board Secretariat/ SBMI/SBMI Personnel

None None 10 mins

3


inquiry

Issue summons to concerned

parties



4

Complainant and




formal hearings

BMI/SBMI Board

Members

None None

Depends on the

presentation of the


END OF TRANSACTION TOTAL 5 days & 20 mins

For inquiries, suggestions, comments please call 243 – 0465 or 09299632829



3. Issuance of Emergency Salvage Permit Schedule of Availability: Monday to Friday 8:00 am to 5:00 pm Client / Requesting Party: Coast Guard Accredited Salvor Applicants Documentary Requirement:

1. Salvor Certificate of Registration 2. Clearance from the Office of the President 3. Certification/Award or contract from the approving government awarding

authority or from CPCG in the absence of interested parties 4. Authority or contract from the awardees of salvor or other than the awardees 5. Two (2) pcs 5x7 pictures of different projected views of the object to be

salvaged 6. Statement of inventory of vessels, equipment, tools and other paraphernalia

that will be used in salvaged operations 7. Official receipt of payment of application fee 8. Detailed plan of salvaged work to be conducted & the approximate date of

completion 9. Clearances from Firearms & Explosives unit of PNP (if salvor uses explosives)

( For abandoned vessel and/or hazard to navigation )

1. Salvor Certificate of Registration 2. Salvage Certificate of inspection (PVG SPF-IC) in annex D 3. Two Two (2) pcs 5x7” pictures of different projected views of the object to be

salvaged if available 4. Specific description gross tonnage , identification of the object to be salvaged if

know its exact location 5. Statement of inventory of vessels, equipment, tools and other paraphernalia that

will be used in the Salvaged Operations 6. Official Receipt of payment of application fee 7. Clearance from the Firearms and Explosives Unit, PNP (if salvor uses

explosives) 8. Detailed plan of salvage work to be conducted and the approximate date of

completion 9. Performance bond from an accredited bank/insurance company equivalent Ten

Percent (10%) of the total estimated value of the abandoned vessel/wreck or derelict in favor of the Philippine Coast Guard which shall expire upon completion of salvage operations

10. Proof of publication in a newspaper of general publication or one week for two consecutive weeks by the applicant-salvor of all details of the proposed salvage statement of making identity and quantity of objects, requesting all interested persons to file their claims and/or objections to CPCG (Attn: CG-10)




Step Applicant Service Provider Office/ Person

Responsible Forms Fees Processing

Time

1

Submit letter request with

corresponding documents to support the application

Check and evaluate the

sufficiency of all the requirements of the

applicant

DANO Personnel

Accomplished Documentary Requirements None 10 mins

2 -

Direct concern CG Station to render

comment and recommendation as to whether subject

is hazard/obstruction to navigation in the

area

DANO and CG Station Personnel

None None 1 Day

3

Request assistance from DANO

office for onsite

inspection

Conduct Onsite inspection to

salvage equipment, machinery and

paraphernalia that will be used during salvage operation

DANO and CG Station Personnel

None None 1 Day

4 -

Draft After Onsite Inspection Report, attach the Salvage Permit for approval

and signature of C,CGD

DANO Personnel None None 1 hr

5

Pay the appropriate

fee Receive

Emergency Salvage Permit

Issue Emergency Salvage Permit

With Official Receipt

DANO Personnel None 1,200 10mins

END OF TRANSACTION TOTAL = 2 days, 1 hr & 20 mins

Concerned Office: District Aids to Navigation Office (DANO) Duration: 2 days, 1 Hour & 20 mins



4. Processing of Application for Salvor Accreditation Schedule of Availability: Monday to Friday 8:00 am to 5:00 pm Client / Requesting Party: Accredited Salvors Documentary Requirement:

1. Salvor Certificate of Registration 2. Bureau of Domestic Trade Registration Certificate (Single Proprietorship) 3. Article of Incorporation of Partnership and Securities and Exchange

Commission Registration Certificate (Corporation or Partnership) 4. Community Tax Certificate 5. NBI Clearance of salvor applicant (owner) Managing Partner/President/

General Manager 6. Income Tax Return for last two (2) previous year 7. Statement of salvage equipment, machinery and personnel with know-how/ expertise which will be inspected by PCG team for its present availability 8. Completion of inspection of list of requirements prior to issuance of Salvor

of Registration 9. Item one (1) and two (2) above do not apply if salvor is the owner

Concerned Office: District Aids To Navigation Office Duration: 1 day, 1 hr & 30 mins




Step Applicant Service Provider Office/ person

responsible Forms Fees Processi

ng Time

1

Submit letter request with

corresponding documents to support the application

Check and evaluate

sufficiency of all the requirements of the applicants

DANO Personnel

Accomplished Documentary Requirements

None 10 mins

2

Coordinate with DANO for

onsite inspection

Conduct inspection to all the salvage

equipment, machinery and

paraphernalia that will be used in

salvage operation

DANO Personnel None None 1 Day

3 -

Draft After Onsite Inspection Report

with recommendation for approval of

CCGD

DANO None None 60 mins

4 -

Forward to CG-8 for the issuance of Salvor Certificate

of Registration

DANO None None 30 mins

END OF TRANSACTION TOTAL 1 day, 1 hr & 40 mins


5. Request for Availability of SOU during Maritime Incident


Monday to Sunday

24 Hours


Concern Citizen, Relatives & other Rescue Team


None

Concerned Office:

Operations , CG Districts & Special Operations Unit (SOU)

Duration: 25 mins





Step Applicant Service Provider Office/person responsible Forms Fees Processing

Time

1

Request assistance

thru telephone call from

CGAC and CG District for the SAR/ Retrieval

Operations and any Maritime Incidents

Record all important details including

Name, Address and Contact Nos.

Duty Operation None None 5 mins

Give advance info to SOU for their preparation

2 Issue directive to SOU to conduct necessary

Operations

Duty Operation None None 10 mins

3

Immediately dispatched Team of SOU with complete

diving gears and rubber boat if

necessary

Duty Operation and SOU

None None 10 mins





6. Application/Accreditation of Oil Record Book (ORB), Garbage Management Plan/Garbage Record Book (GMP/GRB), Oil Solvent Material (OSM) & Shipboard Oil Pollution Emergency Plan (SOPEP)

Schedule of Availability: Monday to Friday 8:00 am to 5:00 pm Client / Requesting Party: Shipping/Fishing Companies Documentary Requirement: A. Requirements for Oil record Book: 1. Letter Request addressed to C,CG District 2. Endorsement Letter from MEPGRU 3. Certificate of Inspection (CI)/Certificate of Vessel registry (CVR) 4. Official Receipt Registration Fee – P240.00

B. Requirements for Garbage Management Plan/Garbage Record Book: 1. Letter Request addressed to C,CG District 2. Endorsement Letter from MEPGRU 3. Certificate of Inspection/Certificate of Vessel Registry 4. Official Receipt Registration Fee – P500.00



C. Requirements for Oil Spill Materials: 1. Letter Request addressed to C,CG District 2. Application Form 3. OSM Brochure/catalogue/specifications 4. Product Sample 5. Articles of Incorporation/Company Profile 6. Official Receipt Testing Fee – P240.00 Certification Fee – P300.00 D. Requirements for Shipboard Oil Pollution Emergency Plan: 1. Letter Request addressed to C, CG District 2. Endorsement Letter from MEPGRU 3. Certificate of Inspection (CI)/Certificate of Vessel Registry (CVR) 4. General Arrangement/Vessel Particulars 5. Official Receipt Registration Fee – P500.00 Concerned Office:

1. MEPGRU, CG District 2. MERMRDC – Marine Environmental Resource Management & Research Dev’t Cntr





Processing Time

1 Submit the necessary

requirements

Check the Requirements


2 Pay necessary fees

Maritime Branch

None

ORB – P240.00

GMP/GRB- P500.00

OSM- P1,300.00

SOPEP- P500.00

5mins

3 Receive

Release (ORB,

GBM,GRB,

OSM or SOPEP

None 1 day

END OF TRANSACTION TOTAL = 1 day and 7 mins




7. Issuance of Tank Cleaning Permit


Monday to Friday

8:00 am to 5:00 pm


Accredited Contractor / Operator


1. Articles of Incorporation 2. List of Equipment’s 3. Copy of the Contract with the vessel’s owner/agent 4. Plan for the conduct of tank cleaning activity 5. Emergency plan in case of injury/accident 6. Disposal plan of waste 7. Permit from EMB for Land Disposal 8. Contract of the company for proper disposal

Concerned Office:

MEPEU, CG Station

Duration: 1 hr & 35 mins







Time

1

Letter request from the

contractor/operator

Received letter request and inform them about

the requirements needed for the tank

cleaning permit

MEPEU None 1,600 15 mins

2

Sign the application

form for tank cleaning and submit the

corresponding requirements

Evaluate the completeness of the

documents. MEPEU None None 10 mins

3 Conduct inspection of

the vessel MEPEU None None 1hr

4

If the said vessel found to be in compliant, with the PCG, MC submit recommendation for the issuance of tank

cleaning permit

- None None -

5 Approval of tank cleaning permit

District Commander None None 10 mins

END OF TRANSACTION TOTAL = 1 hr & 35 mins



8. Monitoring and Assistance of Tank Cleaning Operations


Monday to Friday

8:00 am to 5:00 pm


Shipping Companies & Shipowners


1. Tank cleaning permit/form 2. Certificate to conduct tank cleaning operation 3. Copy of accreditation certificate of tank cleaning contractor 4. List of equipment to be used

Concerned Office:

1. MEPEU, CG Station

MEPGRU, CG District

Duration: 1 day & 5 mins (up to several days depending on the size of vessel)





Time

1 Submit

necessary documents


requirement and issue certificate to conduct tank

cleaning and confirm the

schedule of tank cleaning operation

MEPGRU/MEPEU Personnel

Certificate to conduct

tank cleaning /

Tank Cleaning Permit

None 5 mins

2 - Monitor the tank

cleaning operation

Designated MARPOL Inspector

None None

10 hrs– 1 day

(up to several

days depends on size of

vessel)





9. Monitoring and Assistance of Dumping Operations


Monday to Friday

8:00 am to 5:00 pm


Shipping Companies, Shipowner, Land based Companies & Others


1. Request letter to CCGD 2. Application form for dumping 3. Sample Evaluation Report from DENR Accredited Laboratories 4. Dumping Permit 5. Dumping Fee – Official Receipt

Concerned Office:

1. MEPEU, CG Station 2. MEPGRU, CG District 3. CCGD

Duration:

15 mins from submission of documents;

1 to several days for the whole duration of dumping operations depending on

the volume of waste & trip to be taken






Time

1 Submit

necessary documents


requirements

MEPGRU/ MEPEU

Personnel

Application for

dumping None 5 mins

2

Send sample to

DENR-accredited

laboratories

Verify sample evaluation report

MEPGRU/ MEPEU

Personnel None None 1-2 weeks

-

Forward validated documents to CCGD

and issue recommendation on

the approval/disapproval

of request

MEPGRU/ MEPEU

Personnel

All required documents None 1 hour

3 Pay dumping fee Issue Official Report

MEPGRU/ MEPEU

Personnel

Official Receipt

P1500/ trip 5 mins

- Issue Dumping Permit CCGD Dumping

Permit None 5 mins

- Designate personnel who will supervise dumping operation

CCGD/ MEPGRU None None 5 mins

4 Assist the dumping operation

Monitor the dumping operation

Designated MARPOL

Inspector & CG District personnel

After Dumping Operation

Report

None

5 hrs– to several days

depending on the

volume of waste &

number of trips

END OF TRANSACTION TOTAL = 10 days, 6 hrs & 35 mins




10. Law Enforcement Assistance to other Government Agencies and Non- Government Organizations


Monday to Sunday

24 hrs


Other Government Agencies and Non-Government Organization


Request letter

Concerned Office:

Coast Guard District, Operations Branch

Duration: 24 mins




1 Submit letter

request

Receive initial information from

cognizant agencies

CG District Operations Staff None None 2 mins

Record message(s) received and inform

the District Commander


Render assistance requested thru directives to

concerned PCG unit/station/detachm

ent


Inform CPCG about

the incident and action taken


2

Coordinate and monitor the

independent or combined action or

operations of cognizant agencies /

PCG units


Receive and record all messages

received relative to the incident


3


(SITREP)/Progress/ Comprehensive

Reports

CG District Operations Staff None None Every 6

hours



COAST GUARD STATION (CGS)

MISSION

To promote safety of life and property at sea, safeguard marineenvironment and resources. Enforce all applicable laws within the Philippinewaters, and conduct maritime security operations and other activities insupport of national development.

Frontline Services Offered:1. Response to Maritime Incidents2. Marine Protest3. Special Permit to Load Dangerous Cargo4. Special Salvage Certificate of Inspection5. Emergency Salvage Permit6. Master’s Oath of Safety Departure7. Marine Parades and Regattas (Fluvial Parade)8. Tank Cleaning Permit9. Monitoring & Assistance of Bunker/Transferring Operations

10. Monitoring & Assistance of Tank Cleaning Operations11. Law Enforcement Assistance to other Government Agencies and

Non-Government Organizations

Coast Guard Station


Coast Guard Station

1. Response to Maritime Incidents


Monday to Sunday

24 Hours


Shipping Companies/Concerned Citizen/Relative/Organized Rescue

Team/CGAC/CG Districts


Marine Protest

Concerned Office:

CG Station Operation Branch

Duration: Until the termination of the SAR mission


Coast Guard Station



1 Report

Maritime Incident

Verify report and gather all important

details and other circumstances

CG Station Operation


2 -

Coordinate with HPCG the availability of PCG Vessel, SOG,

CGMED and PCG DRG

Coordinate with

LGUS for assistance

CG Station Operations


3 Deployment of PCG Response Team CG Station

END OF TRANSACTION


Coast Guard Station

2. Marine Protest


Monday to Sunday

24 Hours


Shipping Companies/Shippers

Concerned Office:

CG Station Maritime Branch

Duration: 15 mins


Coast Guard Station




Processing Time

1




Accept payment and issue Official

Receipt

Registration Officer/Cashier

Standard Marine Protest Form or

Complaint Affidavit

390.00 10 mins

2


Protest



Board Secretariat/SB

MI/SBMI Personnel

None None 10 mins

3


inquiry

Issue summons to concerned

parties



4

Complainant and




formal hearings

BMI/SBMI Board

Members

None None

Depends on the

presentation of the





Step Applicant Service Provider Office/person responsible Forms Fees

Processing Time

1 Submit

necessary documents

Evaluate the documents presented

CG Station

Maritime Branch

Application Form

P260.00

10 mins

2

Receive Special

Permit to Load

Release the special permit to load and

issue receipt

- None None 5 mins


Coast Guard Station

3. Special Permit to Load Dangerous Cargo


Monday to Sunday

24 hrs


Shipping Companies/Shippers


1. Letter of Intent (For Shipping Companies) 2. Cargo Stowage Plan 3. Bill of Lading 4. Cargo Ship Safety Certificate 5. PPA Clearance 6. Material Safety Data sheet (MSDS)

Concerned Office:


Duration: 15 mins


Coast Guard Station

4. Salvage Sunken Vessels /Abandoned Derelicts


Monday to Sunday

24 Hours


Shipping Companies/Salvor


1. Letter Request from shipping companies 2. Previous approved Salvor Certificate of Registration 3. Location Map of Sunken Derelicts 4. Ocular Site Inspection Report

Concerned Office:

CG Station Aids To Navigation Office

Duration: 1 day & 30 mins


Coast Guard Station



Time

1

Submit Letter Request from

Salvage Company

Evaluate the necessary

documents.

CG Station

Maritime Branch

None None 5 mins

2

Coordinate Schedule of

Ocular Inspection/ Site

inspection

Determine if the said object is

hazard to navigation

hence posing danger to life

and property at sea

- None None 24 hrs

3

Pay for application fee for inspection and salvage

permit

Receive payment

CG Station (PCG

Account) None P200.00 5 mins

4

Pay for salvaged

certificate of inspection fees

Receive payment

CG Station (PCG


5 Pay for permit fee

Receive payment

CG Station (PCG


6 Receive

Certificate of Inspection

Issuance of certificate of inspection.

CG Station None None 10 mins



5. Emergency Salvage Permit


Monday to Sunday

24 Hours


Shipping Companies/Shippers/Master of the Vessel


Concerned Office:


Duration: 1 day & 30 mins

Coast Guard Station


Coast Guard Station



Time

1

Submit Letter Request from

Salvage Company

Check the necessary documents

CG Station

Maritime Branch

None None 5 mins

2

Conduct of Ocular

Inspection/ Site inspection

To determine if the said object

is hazard to navigation hence posing danger to life and property

at sea

- None None 24 hrs

3

Pay for application fee for emergency

permit

- CG Station

(PCG Account)

None P200.00 5 mins

4

Pay for salvaged

certificate of inspection fees

- CG Station

(PCG Account)

None P500.00 5 mins

5 Pay for permit fee -

CG Station (PCG


6 Receive

Emergency Permit

Issuance of emergency

permit CG Station None None 10 mins



Coast Guard Station

6. Master’s Oath of Safety Departure


Monday to Sunday

24 Hours


Shipping Companies


1. Vessel Documents (Crew List/Passenger’s Manifest/Cargo Manifest) 2. Mandatory Pre-Departure Inspection 3. Boarding Certificate

Concerned Office:

CG Station

Duration: 2 hrs & 20 mins


Coast Guard Station



1 Submit

MOSD to CG Station

Evaluate the necessary documents.

CG Station None None 10 mins Boarding

Team

2 -

Conduct Mandatory Pre-Departure Inspections.

CG Station

None None 2 hrs

Determine compliance

with the required SOLAS appliances, appurtenances and

equipment.

Determine if all machineries and communications equipment are

operational

Boarding Team

3 - Receive and sign MOSD and Roll Book

None None 5 mins CG Station Boarding

Team

4 Receive Boarding Certificate

Issue Boarding Certificate

None None 5 mins CG Station Boarding

Team

END OF TRANSACTION TOTAL = 2 hrs & 20 mins


Coast Guard Station

7. Marine Parades & Regattas (Fluvial Parade)


Monday to Sunday

24 Hours


Concerned Citizen/Religious Group


1. Letter Request 2. Vessel Documents

Concerned Office:

CG Station Operation Branch

Duration: 5 days & 1 hr


Coast Guard Station



Time

1

Submit Letter Request with

required vessel

document

Verify the validity of vessel’s documents, manning and crew

licenses

CG Station Operation Br None None 1 day

2 - Coordinate with

MARINA for vessel safety inspection

CG Station

Operation Br None None 3 days

3 -

Coordinate with CG District for the

availability of support units (SOG/FS/CGPM)

to render security/marshal and necessary assistance

CG Station None None 1 day

4 Receive Reply Letter Send Letter Reply CG Station None None 1 hr

END OF TRANSACTION TOTAL = 5 days & 1 hr


Coast Guard Station

8. Tank Cleaning Permit


Monday to Sunday

24 Hours


Accredited Contractor / Operator


1. Articles of Incorporation 2. List of Equipment’s 3. Copy of the Contract with the vessel’s owner/agent 4. Plan for the conduct of tank cleaning activity 5. Emergency plan in case of injury/accident 6. Disposal plan of waste 7. Permit from EMB for Land Disposal 8. Contract of the company for proper disposal

Concerned Office:

MEPEU, CG Station

Duration: 1 hr & 35 mins


Coast Guard Station



Time

1 Submit Letter Request

Received letter request and informed

them of the requirements needed for the tank cleaning

permit

MEPEU None P1,600 15 mins

2

Accomplish application

form for tank cleaning and submit the

corresponding requirements

Evaluate the completeness of the

documents. MEPEU None None 10 mins

3 - Conduct inspection of the vessel MEPEU None None 1hr

4 -

If the said vessel found to be in

compliant, with the PCG, MC appropriate recommendation for the issuance of tank

cleaning permit

- None None -

5 - Approval of tank cleaning permit

Station Commander

None None 10 mins

6 Receive Permit Release Permit MEPEU None None 3 mins

END OF TRANSACTION TOTAL = 1 hr & 35 mins


Coast Guard Station

Documentary Requirement:Foreign-Registered Vessels: Domestic-Registered Vessels:

1. Entry Permit 1. Coasting/Cargo Manifest2. Notice of Arrival 2. Master’s Oath of Safety Departure

(MOSD)3. Bill of Lading 3. Bill of Lading4. Cargo Manifest 4. ASTRIG (BIR Tax)5. Vessel Tank Inspection Report 5. Material Safety Data Sheet (MSDS)

(Prior loading at Port of Origin)6. Vessel Tank Inspection Report

( After completion of loading at Port of Origin)7. Bureau of Custom Bunkering Permit8. Material Safety Data Sheet (MSDS)

9. Monitoring & Assistance of Bunkering/Transferring Operations

Schedule of Availability:Monday to Sunday 24 Hours

Client / Requesting Party:Shipping Companies & Ship-owners

Concerned Office:MEPEU, CG StationMEPGRU, CG District

Duration: 5 hrs & 15 mins


Coast Guard Station


Step Applicant Service Provider Office/person responsible

Forms Fees Processing Time

1 Submit

necessary documents


requirement and issue application form and confirm the schedule of

bunkering/ transferring operation

MEPGRU/ MEPEU

Personnel

Bunkering/ Transferring Notification

Form

None 5 mins

2 - Monitor the

bunkering/transferring operation

Designated MARPOL Inspector

Bunkering/ Transferring

safety Checklist

None 3-5hrs

END OF TRANSACTION TOTAL = 5 hrs & 5 mins



Coast Guard Station

10. Law Enforcement Assistance to other Government Agenciesand Non-Government Organizations


Monday to Sunday

24 hrs


Other Government Agencies and Non-Government Organization


Letter Request

Concerned Office:

Coast Guard Station, Operations Branch

Duration: 24 mins


Coast Guard Station



1 Submit Letter

Request

Receive initial information from

cognizant agencies

CG Station Operations Staff None None 2 mins

Record message(s) received and inform

the District Commander


Render assistance requested thru directives to

concerned PCG unit/station/detachm

ent

Station Commander None None 10 mins

Inform District Commander. about

the incident and action taken


2

Coordinate and monitor the

independent or combined action or

operations of cognizant agencies /

PCG units


Receive and record all messages

received relative to the incident


3


(SITREP)/Progress/ Comprehensive

Reports

CG Station Operations Staff None None Every 6

hours



PCG CITIZEN’S CHARTER COMMITTEE

COMMDORE DANILO M UBALDO PCGChairman

CAPTAIN JOEVEN L FABUL PCGVice-Chairman

Members

CAPT GREGORIO I ADEL PCGCDR ALEXIS J CALDERON PCGCDR EDUARDO P DE LUNA PCGCDR ROMEO S LIWANAG PCG

CDR ROBEN N DE GUZMAN PCGCDR WENIEL A AZCUNA PCG

Secretariat

LCDR CHRISTINE V BAGAAN PCGLCDR TERESA GUIA R MONJE PCG

LTJG RAY GARNET C GAMALLO PCGENS HENRY U DICHUPA PCG

SN2 Augustine Orlan L Saad PCG