office of the coo - gain control over all aspects of your operations
DESCRIPTION
MSP's office of the COO offering is practically a bundle of canned solution which targets to cover all managerial aspects of the COO’s operations. As we realize that the pressure deriving from the customers demand is countered by the corporate constraints, the COO has to balance and optimize his resources and achieve operational excellence. Our managerial canned solution, are carefully intertwined so that the obvious thread between budgets, operations, risks, process, data and people will be automated, reducing the managerial overheads and providing a control framework: • Budget operations – plan, forecast and align your budget with the operational performance • PPM – Make sure you deliver the stuff that actually matters • Demand management – Manage and align every business demand item, end-to-end audit • Service operations – Make sure service it optimally delivered and optimize its cost / value / agreement coverage / satisfaction ratio • Risks operations – Set your risk management operations in to auto-pilot, optimize the cost / compliance ratio • Idea and innovation management – balance marketing, sales and operations ideas to achieve a competitive edge • Sales operations – optimize the sale operations performance, decrease operational overheads and align marketing, sales, financial and operational performance Every solution is planned to integrate with the existing IT systems, and enable tailoring the “out of the box” templates, roles, processes, controls, KPIs and reports with virtually no technical know-how. Every solution is planned to cover the managerial process end-to-end, and grow with the maturity of your organization. Every solution can be initiated separately and plug in to the entire suit of solutions to optimize value delivery This is achieved by powerful “solution designer” so not only will you kick-off quickly, maintaining and growing with the MSP solution is a matter of a brush of your fingerTRANSCRIPT
Office of the COO – Govern every aspect of your
operation
Agenda
About MSP
Value
Scope
Where and How we operate
Case studies and Testimonials
About MSPBlue chip enterprise customers
Supports both hosted and on-site deployment – 100% successful implementation
Provides a platform for the COO to govern all of the operations aspect and align
performance with strategy
A complementary solution, positioned “on top” of the existing IT systems://http . / 48 7youtu be iGj BBu ok
Blue Chip Customers - examples
My Single Point company confidential
How do you gradually build the COO cockpit ?
My Single Point company confidential
Strategy
Regulations
Budget
Constraints (Capabilities / mile
stones etc..)
Processes & procedures
Risks
Sales Operations
Market condition constantly changes
Corporate executive cope with the market needs by triggering
“Business Initiatives”
Operational units need to match
Supply
constraints with demand
Delivery & Operations
Country, Division, CorporateProject Initiatives
MarketRegulations Customer
Requirements Competitio
n
ProjectsNew
regulations
New goals
New sales flowing
New business
initiations
New campaign
New technolog
yM&A Change
Schedule Skills Budgets
QualityMaturit
y Process
My Single Point is a software platform, that integrates data, process and people in order to
govern all aspects of the operations
Budget governance (Planning, Forecasting, control)
Portfolio, Program, Project, Work ManagementSales Operations Optimization Idea & innovation ManagementBusiness Demand ManagementGRC operationsService operations optimization (OEM)
My Single Point company confidential
What is My Single Point?
How does it look like?
7
Value – how can we help you save a lot of money
Govern all aspects related with operational excellence( FTEs external internal,
budgets, assets, processes..)
Automate and enforce the process and consequently the integrity of the data
stored in the IT system
Reduce resources under / over spend, reduce complexity
Gradually but surly affect the managerial culture and process
Integrate with your existing IT landscape deliver very quick incremental wins
Work shop
Prototype
Model Enhancement
Rollout
Implementation methodology – One month increments
ProcessRoles & Accountabilities EA data ModelKPIs, ReportsRoad Map
What-If scenarioSLAsIntegration Enhancements implementation
EntitiesFormsAuthorizationsWork flowsData Model
User training & supportTargeting the next transformational area in the road-map
My Single Point company confidential
Back up slides
How did the COO manage to save 5% from the early budget?
Project management systems
CRM and Bid Management systems
Risk management systems
Defect, tasks, incident management systems
3rd party configuration and release
management / change control systems
ERP systems
Setting a demand management framework that creates a uniform coherent process which binds the IT System with data managed in:
C O O
off
ic e
sc
op
e
Budget planning and strategic alignment
Asset & contract management
Capex \ Opex control
Capacity & skill managements
Reporting, KPIs & control
BRM
Transformation management
Reduce operational overheads by setting & enforcing
Uniform business oriented processes & procedures
Quality and knowledge procedures & practices
Setting roles & accountabilities
Sales Process optimizations
Portfolio & Project ManagementBusiness planning
Processes & service catalog (business demand management)
Managing all the items that consume resources including run the business tasks
What-if scenarios
Procurement and contract management optimizations
C O O
off
ic e
sc
op
e
Risk, audit & compliance operations
Compliance with regulation
Recurring processes (end of month / quarter)
Audit, roles and accountabilities
Sustainability (DRP..)
GRC (IT & business affect)
COO office scope
# Company Who are they? Bottom line Case study link
1 Largest Cellular provider in IL
Optimize Cellcom’s investments budget by dozens of percent http://www.msp-gs.com/c
ustomers/case-studies/90-cellcom.html
2 Financial leader – 2.5 B Dollar turnover
Save / optimize 10% of the IT budget http://www.msp-gs.com/customers/case-studies/62-clal-group.html
3 One of the largest insurers in IL – 2 B Dollar turnover
Decrease time to market & improve customer satisfaction
http://www.msp-gs.com/customers/case-studies/66-menora-mivtachimm.html
Case Study Examples
# Company Who are they? We started with ..
1 Vodafone UK (Network Security Unit) – multi billion Euro company
Decreasing the Vodafone Network vulnerability
2 Israeli Ministry of Defense Managing the Ops business demand, improving delivery & alignment – 20% increase in customer satisfaction
3 Israel’s Aerospace Industry– multi billion Euro company
Managing the budget, operations, capacity and priorities – decrease managerial overheads by 25%
End customer examples
Testimonials"By utilizing MSP, Cellcom has gained a unique platform to accord its IT work plans with its business goals . It quickly became the main communication channel between our IT employees and their delivery units in the organization. We use the system to provide Cellcom's employees and senior management with the ability to make educated decisions, which trickle down to all of our IT employees and bubble back up to present online status“
CIO Cellcom Integrated to Project Server, SAP,QC
My Single Point company confidential
“We saved 25% in direct expenses, investing the savings in our P&L and diverting operational expanse to capital investment which significantly improved our Time-To-Market”Senior VP and CIO, Menora MivtachimIntegrated to PSNEXT,ERP, CRM,CPM
"MSP automated the communication and the yearly
work plan between the IT division to its customers
and manages the ongoing initiatives and changes to
the work plan.
MSP presents to all IAI business units a clear and
up-to-date picture of the projects portfolios
while allowing prioritizing the work considering IAI
budget, strategic goals and delivery abilities."
CIO, Global leader in the Aerospace Industry
Integrated to MS Project, SAP
"We have implemented My Single Point in a matter
of days. We have achieved control of our
pipeline and conformance to our strategic
goals, budget and capacity constraints. My
Single Point has provided us with a true, tangible
decision making framework allowing use to
propagate our decisions to all operation participants
in real time.“
VP, CIO Phoenix“By utilizing MSP, Clal has gained a real ability to
react in real time to dynamic market forces.
In this highly competitive market, our increased
agility will enable us to surpass our competition
and maintain our competitive leadership for
years to come.”CFO Clal-bitIntegrated to SAP,QC, TFS, Project
“By utilizing MSP,Dunstan
Thomas has improved
customer satisfaction and
increased income from
changes in scope”
Chris Read , Chairman
Dunstan Thomas