OfficeofInformationTechnologyITPlan:2017- 2020

MissionofOITTheOfficeofInformationTechnology(OIT)providestechnology-basedsolutionsandservicesthatsupporttheacademic,service,andadministrativeactivitiesofIndianaStateUniversity(ISU).Wepartnerwithconstituentsinallareastoenabletheefficientandeffectiveuseofcampusresources,topromoteinnovationinresearchandteaching,andtofosterthegrowthandsuccessofourstudents.

VisionOITisthecampusleaderinidentifying,implementingandsupportingtechnologies,servicesandpracticesthatsupportthestrategicprioritiesanddailyoperationsofISU.

GuidingPhilosophiesOITmustfunctionwellatthreelevels:Asautility,tosupporttheeffortsofourcustomerareasAsapartnerandenablerofchangeandimprovementAsaleaderanddriverofinnovation

StrategicContext

Thefirstoftheselevelsisaboutoperationalexcellence.Theothertwoarelargelyaboutstrategicrelevance.Ourplanisintendedtoaddressbothofthesecommitments.

PlanningWindow

Fall2015: OITSWOTAnalysisFall2015: DellSimplificationReviewSpring2016: Ellucian StrategicActionPlanSummer2016: PlanDevelopmentBeginsWinter2017: PlanDrafttoCIO/LeadershipTeamMarch2017: DraftPresentationtoOITApril2017: DraftPresentationstoAdvisoryCommitteesMay2017: Finalize,Publish

KeyInputstotheOITPlan

• Existingroadmaps(e.g.storage,cyberinfrastructure)• Existingprojectportfolio• OITSWOTanalysisresults• Dell,Ellucianreviewresults• Externalinformationsources(e.g.Educauseannualissueslist)• Customers• Vendorroadmaps• ISUStrategicPlan(There’sMoretoBlue)

Goals

Goal1: Createaflexiblelearningenvironment(2objectives)

Goal2:Advancetheeffectivenessandefficiencyofourenterpriseapplications(4objectives)

Goal3:ExpandandadvanceOIT’slevelofoperationalexcellence(4objectives)

Goal4: CreateacustomersupportenvironmentdemonstratingprinciplesofcontinuousimprovementandITservicemanagement(2objectives)

Goal5: Usetheskills,mindset,andcreativityofOITstaff,aswellasOIToperations,indirectsupportofstudentcareerreadinessandstudent,faculty,andstaffsuccess(2objectives)

Goal6: SupportthegrowthandsuccessofOITstaffinarapidly-changingITenvironment(2objectives)

Goal1Promoteinnovativeteaching/learning

Relatedto:ISUStrategicPlanGoals1,6

Obj 1CreateflexiblelearningenvironmentInitiative 1BlackboardCommunityEngagementInitiative2EnhancesupportformobilityintheclassroomInitiative3IncreaseeaseofuseofBlackboardandotherkeysystemsInitiative4DevelopandpromoteuseoftemplatesinBlackboardInitiative5IdentifyandimplementanattendancetoolInitiative6ImplementBlackboardContentMgtInitiative7PartnerwithFCTEandDEtoactivelyidentify,showcase,andpromoteinnovativeuse

oftechnologyforinstruction

Obj 2Deliverahigh-qualityexperiencetodistancefacultyandstudents

Initiative1Developminimumacceptabletechnical/qualitystandardsfordistancedeliverymodalitiesbasedoncurrentstateoftheartandlearningobjectivesaswellasthemethodofassessment.SystemstobeincludedaretheLMS,lecturecapture,videoteleconferencing.

Initiative2Initiateauser’sgrouptoexplore,evaluateandpropagatetheuseofnewtechnologiessuchassimulation,virtualreality,remotelabs,etc.toenhanceonlineeducation.

Initiative3ImplementSkypeforBusinessfordistanceclassesInitiative4InvestigateYujatoreplaceCollaborate

Goal2Advancetheeffectivenessandefficiencyofourenterpriseapplications

ISUStrategicPlanGoals1,2,5,6

Obj 1Advanceandsimplifyenvironment

Initiative1MigratetoBanner9Initiative2RemovemodificationsfromBannerInitiative3ReplacecampusportalInitiative4Replacecurrentprovisioningprocesses

Obj 2Evaluateandimplementoutsourcedsolutionsforourmajorenterpriseapps

Initiative1DevelopaframeworkforevaluationInitiative2DevelopacontracttemplateInitiative3IdentifyandimplementtoolsandprocessestomanagethehybridenvironmentInitiative4Migrateon-premiseExchangetoOffice365Initiative5ImplementOneDrive toreplaceharddriveandindividualnetworkstorage(H:drive)Initiative6MoveBlackboardtoaSaaS environmentInitiative7EvaluateoutsourcingourresidencehallnetworkInitiative8EvaluatemovingBannertoaSaaS environmentInitiative9Continuewitha“cloudfirst”implementationstrategyforpurchasedapplications

Goal2Advancetheeffectivenessandefficiencyofourenterpriseapplications

ISUStrategicPlanGoals1,2,5,6

Obj 3Useanalyticsforstudentsuccessandoperationaleffectiveness

Initiative1OfferanalyticssupportoutsideAcademicAffairsInitiative2Evaluateastudent-facinganalyticsapplicationInitiative3Expandexistingframeworktoincludeallkeydata

Obj 4Expandthepresenceofandimprovesupportformobility

Initiative1ImplementBlackboardmobileInitiative2ImplementBannermobileInitiative3ImprovesupportformobiledevicesInitiative4ImprovesecurityforenterpriseapplicationsanddatainthemobileenvironmentInitiative5Evaluate/updatethecurrentISUmobileapp

Goal3ExpandandadvanceOIT’slevelofoperationalexcellence

ISUStrategicPlanGoals1,5,6

Obj 1Improvecustomersatisfactionandoperationaleffectiveness

Implementprojectmanagement/ITIl/ITSM(Ph 1)DevelopservicemetricsforallservicecatalogitemsDeveloplightweightbuteffectivemethodstocaptureanduseemployeetimedataImplementconfigurationandassetmanagement

Obj 2Delivercosteffective,reliable,andaccessibleunifiedcommunicationanddataServices

Minimizeredundancyinmonitoringandmgt toolsRefreshandupgradeinfrastructureinalignmentwithOIT’sandISU’sstrategicgoalsChangetheexistingnetworksegmentationstandardChangetheIPaddressdesigntoprepareforIPv6andimproveefficiencyofaddressmanagementCompletetheUCimplementationandeliminatetraditionalvoicewherepossible

Goal3ExpandandadvanceOIT’slevelofoperationalexcellence

ISUStrategicPlanGoals1,5,6

Obj 3Improvedatasecurity

Initiative1ImplementadatalosspreventionsolutionInitiative2ImplementadvancedthreatprotectionforemailInitiative3ImplementariskmanagementprogramInitiative4ImprovesecurityawarenesstrainingInitiative5Implementmulti-factorauthentication

Obj 4Maintainaresource-efficient

Initiative1ReviewanddocumentourDRBCstatus,includingfutureplansforenterpriseapplicationsInitiative2IncreaseuseofvirtualmachinestoindustrystdInitiative3Createanappropriatemixofoff-sitestorageandbackupInitiative4Decreasenumberofon-campusdatacentersInitiative5Developatotalcostofownershipviewforuseinevaluatingmajorpurchases

andchangesInitiative6DevelopabudgetprocessforOITthatconsidersenvironmentalandvendor-driven

costincreases

Goal4CreateacustomersupportenvironmentdemonstratingprinciplesofcontinuousimprovementandITservicemanagement

ISUStrategicPlanGoals1,5,6

Obj 1Ensureappropriateinformationabouttoolsandservicesisavailabletocustomers

Initiative1DevelopaknowledgebaseInitiative2DevelopaservicecatalogInitiative3ImprovetheOITWebsite– contentsandcapabilitiesforcustomerselfserviceInitiative4ImplementasupportchatfunctionInitiative5DeveloptheconsultantroletoforcomprehensivepromotionofOITservicestoservemissions

ofdepartmentssupported

Obj 2Buildacultureofcontinuousimprovement,andprocesseswherethe“voiceofthecustomer”isactivelylistenedforanddemonstrablyheard

Initiative1EnsureperformancemetricsarebuiltintooperationalproceduresInitiative2Developvisible,regular,repeatedprocessesforassessmentusingmetricsInitiative3 ContinuetoimproveourprocessesforgatheringandusingcustomerinputInitiative4VisiblyandactivelyrecognizeandrewardimprovementsInitiative5Defineandimplementvisible/repeatedpracticesforR&Dandplanning

ISUStrategicPlanGoals1,4

$100kinstaffing?

Goal5Usetheskills,mindset,andcreativityofOITstaff,aswellasOIToperations,indirectsupportofstudentcareerreadinessandstudent,faculty,andstaffsuccess

Obj 1EnsureOIT’soperationssupportstaff,facultyandstudentsuccess

Initiative1Regularlyevaluateourtechnology,services,andoperationsforbarrierstostudentsuccess

Initiative2Create,promote,andsupportusergroupstobuildandmaintainbestpracticesandtoensureeffectiveuseofthetechnologieswehave

Obj 2Implementprogramstosupportstudentcareerreadiness

Initiative1CustomerservicecareerreadinesscertificateInitiative2BCOE/OITpartnershipontechnologyskillsforteacherprepInitiative3CareerreadinessforIT-relatedmajorsInitiative4Facilitateadigitalcitizenshipinitiative,workingwithStudentAffairs,ResLife,

AcademicAffairs

Goal6SupportthegrowthandsuccessofOITstaffinarapidly-changingITenvironment

ISUStrategicPlanGoals5,6

Obj 1SupporttheprofessionaldevelopmentofOITstaff

Initiative1Maintainatargeted,funded,assessedprogramofprofessionalopportunitiesforOITstaffInitiative2ConfirmappropriateawardsandrecognitionforOITstaffwhoaccomplish

certifiedskillsadvancementInitiative3Usetheevaluationprocesstoidentifyacareerpathforeachemployee

Obj 2Supportthesuccessofstaffbyplanningforandsupportingthemintimesofchange

Initiative1Activelyuseourplanningeffortstoidentifyupcomingstaffingneedsandchanges18monthsto24monthsout

Initiative2Recognizeandworktowardadvancementandsupportofstaffmovingtowardnewopportunities aschangesoccur

HowDidWeAssess OurPlan?

Weassessedourplanagainsttheseoriginalkeyinputs:

- Dell,Ellucian reviewgoalsandinitiatives- ComparisontoGuidingprinciples(utility,partnership,leadership)- SupportforISUStrategicPlan

DellReview:GapAnalysisResultsTheOITplanaddresses13of17criticalgaps

Ellucian ReviewTheOITplanincludesthemajorinitiativestomovetoBanner9byDecember31,2018

Goal1,Obj 1:FlexibletechnologyenvironmentsupportinginstructionalinnovationGoal1,Obj 2:Deliveryhigh-qualitydistanceexperienceGoal2,Obj 3:AnalyticsforstudentsuccessGoal5,Obj 1:OIToperationsactivelysupportstudent,faculty,andstaffsuccess

Goal2,Obj 1:AdvanceandsimplifyenvironmentGoal2,Obj 2:OutsourcingwhereitmakessenseGoal2,Obj 4:MobilityGoal3,Obj 1:ImprovecustomersatisfactionGoal3,Obj 2:Reliable,costeffectiveGoal3,Obj 3:SecureGoal3,Obj 4:ResourceefficientGoal4,Obj 1:Customerinformationiscomplete,reliable,useful,etc.Goal4:Obj 2:ContinuousimprovementcultureinOITGoal6,Obj 1:ProfessionaldevelopmentforOITstaffGoal6,Obj 2:Staffplanningintimeofchange

Goal5,Obj 2:OITstaffandoperationsparticipateincareerreadiness

ComparisonofOITPlantoGuidingPrinciples

OITInitiatives2017-2020

Theseinitiativesareplannedtoachievethegoalsandobjectivesidentifiedinthisplan.