Candidate Name: Antonia CoachCandidate #Centre #: 100037Tertiary: Frome Technical High School Teacher: Miss LewisYear: 2014-2015Topic: office OrientationTitle: How does office equipment impact the workers of the finance department of the National Commercial Bank in Savanna-la-mar?

Pages Chapter

Introduction Acknowledgement CRITERIA 1-PREPARATIONTopicTitleAims Functions of the DepartmentCorrespondenceCRITERIA2-GATHENG DATAMethodologyInterview QuestionsSchedule of ActivityRegulations and Polices in the workplaceCRITERIA3-PRESENTATIONWritten ReportEquipment UsedBibliography

It is my great desire to thank those who made it possible for the completion of this assignment. First and foremost let me thank the workers of the National Commercial Bank for their massive support and cooperation, also for finding time to answer the questionnaire given.

Members of my family have been a constant support of encouragement and support. I would like to thank my dear friend, Gavarese Brown, who has found precious time to give her assistance. I would also like to thank my Office Administration teacher, Mrs Lewis, for giving a basis outline in what is to be done. Finally, I give thanks to God for giving me strength and courage to press on, keeping me through the late nights and finding that determination within me through this exercise.

Office Orientation

How does office equipment impact the workers of the Accounting Department of the National Commercial Bank (NCB) in Savanna-la-mar?

At the end of this research I hope to find out:

1. How well does the National Commercial Bank uses office equipment to assist the workers in carrying out their duties.

2. How office equipment affect the productivity and accuracy of the workers at the National Commercial Bank.

White Hall District Negril P.O.WestmorelandSeptember 12,2014

The General ManagerNational Commercial Bank8 Great Georges StreetSavanna-la-mar

Dear Sirs:

My name is Antonia Coach, a student of the Frome Technical High School where I am currently in grade eleven preparing for the 2015 CSEC examination. I am writing regarding my ‘School Base Assessment’ (SBA) In Office Administration for the year 2015.

As a part of the requirement for the examination, I must complete a research. The topic of my research is How does Office Equipment impact the workers of the Accounting Department of the National Commercial Bank (NCB) Savanna-la-mar.

I am requesting an interview at your organization to learn more about the impact of Office Equipment on the workers. I would also like to hand out questionnaires to members of your staff and to observe the workers on the job for my Office Orientation School Base Assessment.

I am looking forward to your early and favourable reply.

Thank you.

SincerelyAntonia Coach

In completing this research information was gathered by sending out application letters to the organization requesting an interview in order to interact with the members of staff by questioning them. The following methods were used:

Questionnaires- This method was used because the questions asked were answered by the person in a friendly and accurate way. This was the best way to receive enough information I needed. Twenty questionnaires were prepared for the employees.

Interviews- This method was chosen because it allows the person who is being interviewed to answer the questions in a complete and understanding way due to personal contact which took place in the Customer Service office. The manager was the person being interviewed at the moment. Five questions were asked of him in order to gain valuable information for this research.

Observation – I chose this method because it shows how the organization performs. It also allow the researcher to observe the actions of the staff on a daily basis.

1. How can computer technology enhance the quality of work in the office?2. What are the roles and responsibilities of the office clerk?3. What are some of the legislation that govern the workplace?4. What are some of the strategies implemented to get work done on a daily basis?5. How does office equipment enhance the company’s efficiency and productivity?

Date 2014 Activities Comments September 9 Selection of topic. Topic was submitted to the

teacher’s approval.September 10 Correspondence was drafted for

teacher’s approval.Correspondence was returned with corrections.

September 16 Corrections were made and correspondence was typed.

Teacher checked the letter to see if it was corrected and properly formatted.

September 17 Delivered the letter to the business and an appointment made to see manager.

Letter was received by the receptionist. The manager was understanding and helpful.

September 19 Questionnaires were printed an issued to employees with permission from the manager to be completed and handed in.

Employees received questionnaires cardially and completed them.

September 22 Collected all the questionnaires that were issued to employees.

Collected questionnaires which were completed ad had the relevant information.

September 23 Visited the organization to observe the different activities.

Received and observed important information used by office workers.

September 24 Visited business and was being investigated to give sincere gratitude.

He meeting went well and was kept in a clean environment.

September 27 Prepared a draft of SBA. Typing went well and all was completed.

September 30 Submitted first draft of SBA to teacher.

The teacher checked the draft for correction.

Regulations

Health & Safety Practices

A panic alarm button was been displayed in all departments which instructed the use of it in case of emergency.

Staff Rules

One of the major rule that i was being compel with by the researcher was the use of cellular phones. The use of cell phone was prohibited within the organization.