of category-a from npamanagementsolution(etl

RFP:ForProcurement,InstallationandcommisioningofNPAManagementSolution

(ETL&ProcessManagement)from empanelledserviceproviders.RFPRefNo.HO:IT:KD:1397Dated16.02.2021

Classification:Internal

PrivateandConfidential 1|Page

REQUESTFORPROPOSAL(RFP)FOR

Installation,Implementation,maintenance,Monitoring,Management

AND

COMMISSIONINGof

NPAManagementSolution(ETL&ProcessManagement)From

Category-A

Of

Empanelledserviceprovider

Ref:HO:IT:KD:1397 Dated:16.02.2021





InformationTechnologyDepartment

HeadOffice:StarHouse,PlotC-5,“G”Block,BandraKurlaComplex,Bandra(East),

Mumbai400051,Tel:02261314444Website:www.bankofindia.co.in

Ref.No.HO:IT:KD:1397 Date:16thFebruary2021

TENDERNOTICE

(ForEmpanelledVendorsonly)

BankofIndia,abodycorporate,establishedundertheBankingcompanies(AcquisitionandTransferofUndertakings)Act1970,havingitsHeadOfficeatBankofIndia,StarHouse,‘G’Block,BandraKurlaComplex,Bandra(East),Mumbai–400051,IndiaintendstoprocureNPAManagementSolution(ETL&ProcessManagement)from empanelledserviceproviders(asperRFP refHO:IT:KD:1397 dated16thFebruary,2021andvariousdocuments/communicationsexchangedduringtenderprocess),invitebidsfrom the empanelled service providers,to participate with complete installation,commissioning,Integrationandmaintenanceatitsnew branches/officeshereinaftercalled NPA ManagementSolution(ETL & Process Management)from empanelledserviceprovidersasperthespecifications,terms,conditionsandscopegivenindetailintheRFPdocumentsandrelateddocumentsasmentionedabove.BankshallbeusingthisforthepurposeofNPArecovery.

ThebriefdetailofthescopeofthisRFPisasfollowing:

1)The Bank intends to procure a solution forthe installation,commissioning,Integration and maintenance ofNPA ManagementSolution (ETL & ProcessManagement)from empanelled service providers ProjectrefHO:IT:KD:1397dated 16th February,2021 various documents/communications exchangedduringtenderprocessforaperiodof4years.

2)Inthisregard,atwo-envelopebiddingProcedure(TechnicalBidandPriceBid)inseparateenvelopeswillbeadopted.Thetechnicallycompleteandcommerciallycompetitivebidsshallbesubmittedintwopartsviz.qualifyingandTechnicalBid–PartA andPriceBid– PartBinseparatesealedcover. TheBidsshouldbedeliveredtotheaddressmentionedbelow withacknowledgementduesoastoreachbefore15.00hoursonorbefore02.03.2021.IfthelastdayofsubmissionofbidisdeclaredholidayunderNegotiableInstrumentsActbytheGovernmentsubsequenttotheissuanceofRFP,thenextworkingdaywillbedeemedtobethelastdateofsubmissionoftheBid.Thebids,whicharereceivedaftertheabovementioneddateandtime,areliabletoberejectedatthediscretionoftheBankwithoutgivinganyreason.

3)TheBankshallnotbeliablefornon-deliveryofdocumentsduetoPostal/Courierdelayorlossofdocumentsintransitetc.,ifany,insubmittingtheBid.TheQualifying & TechnicalBid shallbe opened in the presence ofBidders on02.03.2021 at16:00 hrs.in the above mentioned premises.The Bidder’srepresentativemaybepresentduringtheTechnicalBidopeningatourOfficewell





intimealongwiththeauthorizationletterfrom thebidder’scompany.

4)Theimportantdates/schedulesfortheaboveRFPshallbeasfollowing:

DateandTimeofcommencementof inspection / Sale of BidDocument

16.02.2021from 10.00am onwards

LastDateandTimeforReceiptofBidsatBankofIndia(Addressasgivenbelow)

02.03.2021 15.00hrs.

Date and Time of opening ofTechnicalBids

02.03.2021 16.00hrs.

Address for Communication andsubmissionofbid.

TheGeneralManager,

BankofIndiaStarHouse-2,

‘G’Block,HeadOffice,I.T.Department;

8thfloor,BandraKurlaComplex,

Bandra(East),Mumbai–400051

Telephone:66684444

BiddocumentAvailability BiddingDocumenttobedownloadedfrom theTendersectionofourBank’sweb-site

www.bankofindia.com

5)Foranytechnicalclarification,thecontactpersonareShriKiranKumar,SeniorManager-Recovery,[email protected]/or Shri Aakash Agarwal, Senior Manager-IT, [email protected],Ph.No.-022-66689854.





Disclaimer

The information contained in thisRequestforProposal(RFP)documentorinformationprovidedsubsequentlytobidder(s)orapplicantswhetherverballyorindocumentaryform byoronbehalfofBankofIndia(BOI),isprovidedtothebidder(s)onthetermsandconditionssetoutinthisRFPdocumentandallothertermsandconditionssubjecttowhichsuchinformationisprovided.

ThisRFPisneitheranagreementnoranofferandisonlyaninvitationbyBOItotheinterestedpartiesforsubmissionofbids.ThepurposeofthisRFP istoprovidethebidder(s)withinformationtoassisttheformulationoftheirproposals.ThisRFPdoesnotclaim tocontainalltheinformationeachbiddermayrequire.Eachbiddershouldconductitsowninvestigationsandanalysisandshouldchecktheaccuracy,reliabilityandcompletenessoftheinformationinthisRFPandwherenecessaryobtainindependentadvice.BOImakesnorepresentationorwarrantyandshallincurnoliabilityunderanylaw,statute,rulesorregulationsastotheaccuracy,reliabilityorcompletenessofthisRFP.BOImayinitsabsolutediscretion,butwithoutbeingunderanyobligationtodoso,update,amendorsupplementtheinformationinthisRFP.

EventDates

Sr.No. EventDescription Date

1.DateonwhichbiddocumentwillbemadeavailableinBankofIndia’swebsite

16.02.2021

2.LastDateandTimeforSubmissionofBid

02.03.2021 15.00hrs.

3.DateandtimeofopeningQualifying &TechnicalBid

02.03.2021 16.00hrs.

4.DateandtimeofPreBidqueries 22.02.2021 11:00hrs.

5.DateandtimeofopeningPriceBidofTechnicallyresponsivebidders

WillbeadvisedLater





Contents

Subject PageNo.

1.Introduction 6

2.SubmissionofBids 7

3.BusinessRequirement 12

4.Broadscopeofwork 12

5.TechnicalRequirement 13

6.CompletionPeriod 17

7.Maintenancesupport 17

8.Liquidateddamages(LD) 17

9.ServiceLevelAgreement(SLA)TermsandConditions 17

10.PaymentTerms 17

11.BidForm,Priceschedulesandotherformats 18





1.Introduction:

BankofIndia,abodycorporate,establishedundertheBankingcompanies(AcquisitionandTransferofUndertakings)Act1970,havingitsHeadOfficeatBankofIndia,StarHouse-2,C-4,‘G’Block,BandraKurlaComplex,Bandra(East),Mumbai–400051,India,hereinaftercalled“theBank”,whichterm orexpressionunlessexcludedbyorrepugnanttothecontextorthemeaningthereof,shallbedeemedto includeitssuccessorsandpermittedassigns,intendstoissuethisbiddocument,hereinaftercalled“RequestForProposalorRFP”,totheempanelledvendors,toparticipateinthecompetitivebiddingforatotalsolutionfortheProcurement,Installation,andcommissioningNPAManagementSolution(ETL&ProcessManagement)from empanelledserviceprovidersunderRFPrefHO:IT:KD:1397dated16th February,2021 andvariousdocuments/communicationsexchangedduringtenderprocessandasperthespecifications,terms,conditionsandscopedefinedinthisRFP.

BankofIndiaishavingmorethan5000+branchesacrossthecountry.

AvendorwhoisempanelledunderRFPrefHO:IT:AKA:0273dated:8thJuly2020,relatedcorrigendum & various communications during tenderprocess and submitting theproposalinresponsetothisRFPoftheBankshallhereinafterbereferredtoas“Bidder”.

1.1Thisdocumentismeantfortheexclusivepurposeofbidding asperthetermsconditionsandspecificationsindicatedandshallnotbetransferred,reproducedorotherwiseusedforpurposesotherthanforwhichitisspecificallyissued.

TheBiddingDocumentmaybeobtainedfrom theBankasgiven hereunderordownloadedfrom Bank’sWebsitehttp://www.bankofindia.co.in/tendersandthebidshouldbesubmittedtotheofficeofBankofIndia,HeadOffice,I.T.Department,8thfloor,StarHouse-2,C-4,‘G’Block,BandraKurlaComplex,Bandra(East),Mumbai–400051.

1.2RegardingtheRFP,theinformationwillbepublishedinNewsPapersadvertisement/bankcorporatewebsiteandfurthercommunicationorcorrigendum/addendum willbedisplayedthroughourbankcorporatewebsitewww.bankofindia.co.in.

1.3Definitions

DCSiteDataCentre

DRSiteDisasterRecoverySite

SLA ServiceLevelagreement

2.SubmissionofBids

2.1.1.Thetechnicallycompleteandcommerciallycompetitivebidsshallbesubmittedintwopartsviz.qualifyingandTechnicalBid–PartAandPriceBid–PartB.

2.1.2.TheQualifying&TechnicalBidshallbeasperRFPrefHO:IT:KD:1397dated:16th





February 2021andrelatedvariousdocuments/communicationsexchangedduringtenderprocess with allrelated annexure.Onlyempanelled service providershallrespondtotheRFP.

2.1.3.Pricebidshallbesubmittedasmentionedbelow:

2.1.3.1 ThepricescheduleshallbesubmittedinPriceBidonly.

2.1.3.2 ThepricescheduleshallbefurnishedasperthisRFP,specificallywithreferencetoscopeofworkasperRFPrefHO:IT:KD:1397dated:16thFebruary2021andrelatedvariouscommunicationsduringtenderprocess.

2.1.3.3 Price shallinclude allcharges,duties,levies,license fees,road permits,regulatory/Govt.Chargesetc.inconnectionwithsupply,delivery,installation,maintenance of productatsite including AMC,incidentalservices andcommissioning.However,GSTwillbepaidextra.Thechargestowardssupply,installation, commissioning, integration, acceptance and servicesregulatory/govt.charges,duties,AMCetc.,shouldbeincludedinthechargesanditshouldnotbequotedseparately.Otherwise,thebidisliableforrejectionatthediscretionofthebank.

2.1.3.4 Noescalationinpricequotedispermittedforanyreasonwhatsoever.Pricesquotedmustbefirm tillthecompleteexecutionofthecontract.Anybenefitofdownward movement of prices in future in the industry for similarproduct/servicesshouldbepassedontothebank.

2.1.3.5 IfPricesquotedbothinfiguresaswellasinwordshaveanydiscrepancybetweentheratesgiveninfiguresandinwords,theratesgiveninwordswillbeconsidered.

2.1.3.6 PricemustbequotedinIndianRupeesonly.

2.1.3.7 Theratesquotedbythebiddersshallbeuniform acrossthecountryforalllocations.

2.1.3.8 Thebiddershallnotomititemsorleaveblankagainstpriceofanitem,instead,thebiddershallindicate‘Nil’or“includedinitem----”explicitly.

2.1.3.9 Thepricebidshallbeasperthebillofmaterial(Annexure-D(c))requiredtomeettheterms&conditionsandspecificationsoftheRFP.

2.1.3.10 Thepricebidshallcontaincompletebillofmaterialwiththepricesindicateditem-wiseinhardcopyalongwithsoftcopyinCD.Howeverifanydiscrepanciesisfoundintheratesbetweensoftandhardcopyofpricebid,thehardcopyrateswillprevail.Pricebidsoftcopyinform ofdigitallysignedExcelfileandHardCopyofthe same file dulysigned bythe authorized signatoryshould beprovided.Digitalsignature should be ofthe authorized signatory ofthe bidder's





organization.Acertificate/declarationinthisregardshouldbeprovidedalongwiththebiddingdocuments.

2.1.4.ThecostofpreparingresponsetothisRFPwillbetheresponsibilityofthebidderandtheBankwillnotbeliableforanycostsincurredbythebidder.

2.2. QualifyingTechnicalbidandPriceBidshallbesubmittedinEnglishLanguage,inTWOseparatesealedenvelopes,superscribing“QUALIFYING&TECHNICALBID-PARTAagainstRefNo.HO:IT:KD:1397Dated16.02.2021”.

2.3. TheBiddershalltakecareofsubmittingtheBidproperlyfiledsothatthepapersarenotloose.Thebiddershallsubmitthebidinsuitablecapacityofthefilesuchthatthepapersdonotbulgeoutandtearduringscrutiny.

2.4. TheBidsshouldbedeliveredtotheaddressmentionedaboveinclause1.1abovewithacknowledgementduesoastoreachbefore15.00hoursonorbefore02.03.2021 ortheamended/extendeddateaspublicizedthroughthewebsite.IfthelastdayofsubmissionofbidisdeclaredholidayunderNIActbytheGovernmentsubsequenttotheissuanceofRFP,thenextworkingdaywillbedeemedtobethelastdateofsubmissionoftheBid.Thebids,whicharereceivedaftertheabovementioneddateandtime,areliabletoberejectedatthediscretionoftheBank.

2.5. The Biddershallcertify the compliance ofallclauses,terms,conditions andspecificationsstipulatedinRFP,aspertheCompliancestatementPerformagiveninAnnexure-B.TechnicalbidsaccompaniedbyincompleteorunsignedAnnexure-D(b)areliable forrejection.The biddershallalso submitthe softcopyofthe completeQualifying&technicalbidinMS-word/OfficeformatinaCD,superscribing"SoftcopyofQualifying&TechnicalBidagainstRefNo.HO:IT:KD:1397Dated16.02.2021”,intheQualifying&Technicalbidenvelope.ThebiddershallalsosubmitthesoftcopyofthepricebidinMS-Excel/OfficeformatinaCD,superscribing"SoftcopyofPricebidagainstRefNo.HO:IT:KD:1397Dated16.02.2021”,inthepricebidenvelope.TheCDsshouldbeinrespectiveenvelopesofbothbids.

2.6. Alldetails to be provided bythe biddershould be specific to the requirementsmentioned.Detailedclarificationand/oradditionalinformationshouldbeprovidedonlyatBank'srequest.ThebiddershallalsoindicatethePagenumberinthebid,whereveradditionalinformationisenclosedlikebrochures,manual,documentsetc.,andthebiddershallensurecorrectnessofreferred pagenos.Thetechnicalbid shallbeorganizedasfollows.

2.6.1 Dulysignedcoveringletterincompany’sletterheadbyauthorizedsignatorywithname,titleandseal.

2.6.2 DulyfilledCompliancestatementasperAnnexure-B.

2.6.3 Undertaking Letterfrom OEM forsupportand serviceduring thecontractperiod,whereverapplicable.





2.6.4 DulyfilledChecklistasperAnnexureC.

2.6.5 DulyfilledBankPerformanceSecurity/Guaranteeform asperAnnexureD(a).

2.6.6 DulyfilledBidform asperAnnexureD(b).

2.6.7 ReplicaofcompletepricebidmaskingthepricesasperAnnexure-E(a).

2.6.8 DulyfilledPriceproposalform asperAnnexureE(b)

2.6.9 DulyfilledundertakingletterasperAnnexureF(a).

2.6.10DulyfilledauthorizationletterasperAnnexureF(a).

2.6.11Dulyfilledcontractform asperAnnexureF(c).

2.6.12Technical&functionalSpecificationasperAnnexureG.

2.6.13DeclarationletterasperAnnexure-Hforcomplianceofallclauses,terms,conditionsandspecificationsstipulatedintheRFPrefHO:IT:KD:1397dated16thFebruary,2021andvariousdocuments/communicationsexchangesduringtenderprocess.

2.6.14DulyfilledformatforbankGuaranteeagainstannualmaintenanceasperAnnexureI.

2.7 ThebiddershallhavetheirofficesinIndiaandpreferablyoneoftheirofficesinMumbai.Thebiddershallsubmitthebidauthenticatedbyanauthorizedpersonfrom anyofhisofficesinIndia,preferablyfrom Mumbaioffice.However,thebiddershallauthorizearepresentativefrom Mumbaiofficeforinteractingwiththebankduringevaluationofthebid.Thebiddershallindicatetheaddresses,contactnos.andcontactpersonsoftheirRegionalofficesandsupportcenters.Thebiddershallalsoindicateaddressoftheofficeonwhichorderhastobeplaced,ifselected.

2.8 AllpagesofthebidexcludingBrochuresaretobenumberedasPage---(currentpage)of---(totalpages).Thenumberingshallbedoneforthewholebidandnotsection-wise.

2.9 Thebiddermustsubmitadetailedstatementoffactsandprofileoftheircompanyincludingyearofcommencementofbusiness,Internetsitedetails,name&titleoftheauthorizedsignatory,contactnumbersande-mailaddress.

2.10 Ifthebidderisofferingsolutions/productsfrom otherOEMs/principals,asrequiredinthisRFP,theyshalldetailtheresponsibilitiesofthepartiesinvolved.Thebiddershouldsubmitaletterofundertakingfrom OEMs/principalsmentioningtheirconsentandassuranceforsatisfactoryperformanceoftheproject,alongwiththeQualifying&TechnicalBid–PartA.

2.11 TheBiddershallsubmitanownershipcertificatedulysignedbytheauthorizedofficial,alongwiththeQualifying&Technicalbid,alsomentioningthatchangeinownershipisnotanticipatedintheproposedperiodofcontract.Ifanysuchchangeisanticipated,





thescopeandeffectthereofshallbedefined.

2.12 Thebidder̀sauthorizedsignatoryshallauthenticatebysignatureandsealoneachpageoftheBidincludingbrochures/pamphlet/write-upetc.Bidswitherasure/overwriting/cuttingareliabletoberejected.Ifrequired,thecorrectionscanbemadebyscoringoutentriesandwritingafresh.Theauthorizedsignatoryshallauthenticateeachcorrection.Wherevercertification/undertaking is submitted,the biddershallaffixsignaturewithname,title/designationandsealinadditiontopage-wiseauthentication.

2.13 TheBiddermaymodifyorwithdraw itsBidaftertheBid’ssubmission,providedthatwrittennoticeofthemodification,includingsubstitutionorwithdrawaloftheBids,isreceivedbytheBank,priortothedeadlineprescribedforsubmissionofBids.

2.14 TheBidder’smodificationorwithdrawalnoticeshallbeprepared,sealed,markedanddispatched.WithdrawalnoticemayalsobesentbyFax,butfollowedbyasignedconfirmationcopy,postmarkednolaterthanthedeadlineforsubmissionofBids

2.15 NoBidmaybemodifiedafterthedeadlineforsubmissionofBids.

2.16 Itistobeunderstoodclearlybythebiddersthattheselectionprocessrequiresthem tohaveadequateexpertiseintheproposedtechnology.Thebankevaluatingtheproposedsolution willalso consider the competence and capability of the bidders inimplementationandsupportservices.

2.17 ThebidsreceivedandacceptedwillbeevaluatedbytheBanktoascertainthebestandlowestbidintheinterestoftheBank.However,theBankdoesnotbinditselftoacceptthelowestoranyBidandreservestherighttorejectanyorallbidsatanypointoftimepriortotheorderwithoutassigninganyreasonswhatsoever.Thebankreservestherighttore-tenderwithoutassigninganyreasonswhatsoever.Thebankshallnotincuranyliabilitytotheaffectedbidder(s)onaccountofsuchrejection.Bankshallnotbeobligedtoinform theaffectedbidder(s),thegroundsfortheBank'srejection.TheBankreservestherighttomodifyanyterms,conditionsandspecificationsoftheRFPandBankreservestherighttoobtainrevisedpricebidsfrom thebidderswithregardtochangeinRFPclauses.TheBankreservestherighttoacceptanybidinwholeorinpart.

2.18 TheprocessofPriceAnnouncementshallbeasunder:

a.Afterprocessingallthequotesreceivedfrom allempaneledbiddersafteropeningofthepricebid,theperiodforevaluationofpricebidsmaybeextendedasperprocessingtime.

b.Bidderswhofailtoquoteforallthelocationswillbedisqualified.

c.Theresultwillbedisclosedbydisplayingtheconsolidatedpricesreceivedbyallthebidders.

d.DuringthePriceannouncementprocess,notmorethan2(two)representativesfromeachbidderwillbeentertained.





e.Exceptscreening the prices to allthe bidders during the process,no othercommunicationorsharingofpricesbeentertainedbytheBank.

f.Summaryofdistributionofsitesshallbedisclosedtoalltheeligiblebidders.

2.19 Thebankreservestherighttoreleasepartorderormorethanoneorder.Thebankreservestherighttofinalizethebillofmaterialandrepeatorders.

2.20 Thebankreservesitsrighttoappointanyconsultantorconsultantsforevaluationofthebid.

2.21 Thebiddersshallarrangetogiveapresentation/demonstrationontheirsolutionaftersubmittingtheirBid,ifrequiredbytheBank.TheBankshallcommunicatethevenue,dateandtimeofpresentation/demonstrationtothebiddersseparately.

2.22

2.23 TheBidsshallbeaddressedto:

ContactPerson

AddressforCommunicationandsubmissionofbid.

TheGeneralManager,

BankofIndia

HeadOffice,I.T.Department,

8thfloor,StarHouse-2,

C-4,‘G’Block,,

BandraKurlaComplex,

Bandra(East),

Mumbai–400051

ForanyTechnicalClarification ShriKiranKumar,

SeniorManager-Recovery

Ph.No.022-66684574

[email protected].

ShriAakashAgarwal,

SeniorManager-ITPh.No.-022-66689854

[email protected],

TheBankshallnotbeliablefornon-deliveryofdocumentsduetoPostal/Courierdelayorlossofdocumentsintransitetc.,ifany,insubmittingtheBid.TheQualifying&TechnicalBidshallbeopenedinthepresenceofBidderson02.03.2021 at16:00hrs.oramendeddate&timeasintimatedorgivenonwebsiteintheabovementionedPremises.TheBidder’srepresentativemaybepresentduringtheTechnicalBidopeningatourOfficewellintimealongwiththeauthorizationletterfrom thebidder’scompany.

3 BusinessRequirement

3.1 BankofIndiaintendstoprocure,installandcommissionofNPAManagementSolution(ETL&ProcessManagement)from empanelledserviceproviders.Thebank





atitsdiscretion mayprovideordersforlessorhighernumberofadditional/newmodules.

3.2 Bankmayrequestforextensionofvalidityofcontractfornext3monthsto1yearortillthefinalizationofalternatearrangements.Theratesapplicablefortheextendedperiodshallbepro-ratabasisonexistingrate.

4.Broadscopeofwork

1.NPADataRepositoryshouldbecreatedbyintegrating,transformingandanalyzingdatafrom varioussourcesystemsoftheBank.ProposedNPADataRepositorymustdeliverstrategicandoperationalanalyticsthroughouttheorganizationsothatuserscanaccessasinglesourceofconsistent,centralized,integrateddata.NPAdatarepositoryshouldactasacentralrepositoryofNPAandassetsrelateddatawhichwillbeasingleversionoftruth.Itshouldstoregranuallevelofdataandthesummarizeddata.

2.AlltheSolutionsshouldbedeployedintheBank’sDC/DRSetup.ThepublicCloudbasedsolutionsshouldnotbeproposedunderthisRFPandifproposed,willnotbeconsidered.

3.Ata minimum,the new solutions should effectively and efficiently manageoperationsandsecuritypostureoftheBankbypreparingforandrespondingtocyberrisks/threats,facilitatebusinesscontinuityandrecoveryfrom cyber-attacks/incidents.

4.InlinetoScope,theimplementationshallbedonebybidder,thebiddershalldobacktobacktie-upswithmethodologyforthesame.

5.Theproposedsolutionsshallbetightlyintegratedwithallexistingsetupandnewinfrastructure/AssetsoftheBank.Theselectedbiddershallsupply,implementandmaintaintheseITTools/SolutionsforBank’sITInfrastructureforaperiodof3years.

6.Thebiddershallberesponsibleforre-installation,relocation,configuration/Re-configuration/Tuning ofnew/existing hardware/software foroperationalandfailovertestingofSoftware

7.Biddershallberesponsibleforinstallation,maintenanceandconfigurationoftheDatabase.AnyDBrelatedtechnicalissues/vulnerabilitieshastobetakencarebytheBidder

8.The biddershallbe responsibleforgeneration and submission ofnecessarydocumentsrequiredduringvariousphasesofprojectviz.planning,installation,commissioning,rollout,acceptancetesting,projectdiagramsandotherreportsetc.AllsuchdocumentsshallcommenceonlyafterthesameisapprovedbyBank.

9.Thebiddershallreview thepoliciesandproceduresoftheBankandshouldwillconfigurethesoftwareinsuchawaysoastooffertheanswer/solutiontothecustomerwithinthepurview ofBank’spolicykeepinginview thebestindustry





practice.

10.Thebiddershallprovidedetaileddrawingoftheinstalledsetupaftercompletionoftheproject.Thiswillalsoincludetheprintoutofimportantconfigurationsettingsoftheservers.

11.The bidder should provide a detailed plan describing methodology forimplementingthesolution.

12.TheBiddershallberesponsibleforallpatches/updatesrequiredintheofferedsolutionforsmoothinstallationofsolutionwithoutanyextracosttotheBank.

13.Bidderwouldberesponsiblefortheinstallation,supportandmanagementofthedatabase.

14.BiddershallberesponsibletocustomizethesoftwarewithrespecttotheBank’srequirement.

15.BidderisrequiredtosetupDRwithoutanyextracosttotheBankBiddershallberesponsibleforaddressingVAPTissuesduringthecontractperiod.AllthenecessarypatchesrelatedtoOS,DatabaseandapplicationetcforaddressingtheVAPTissuesshouldbeinstalledbytheBidder.Detailsarementionedundersection:MaintenanceandSupport.

16.BiddershouldcomplywithalltheguidelinesissuedbyRBI/IBA/GovtofIndiaandanyotherregulatoryauthorityissuedfrom timetotime.

17.Biddershouldhandholdtheentiremoduleuponcompletionofthework.

5.TechnicalRequirement

Automation&DataReadiness

DataExtraction,Transformation,Storage&Integration

ScopeofWork

1.Capabilitytocollate,consolidate,transform,enrich,filter,analyze

and store structured/semi-structure/un-structuredinformation/

datafrom allavailablechannelsi.e.from bank’sinternalsolutionlike

CBS,CreditRiskRating,EFRM etc.from globalexternalsources

likeMCA,CERSAI,CRILIC,NSE/BSENCLT,DRT,CICs,etc.

2.Solutionshouldalsohavethecapabilityofevaluatingcustomer

relatednon-financialtextbaseddata,keywordbasedfiltrations,and

textanalytics/sentimentbasedfiltrationsrelativelyreferringtothe

useofNLPandtextanalysistoautomaticallyprocessandanalyze

piecesoftexttodeterminewhethertheattitudeexpressedinthetext

waspositive,negativeorneutral.Thiswillprovidetheabilityto





extractinsightsabouttrends,patternsandcustomersentimentfor

thepurposeofidentifyingandprioritizingwaystooptimizethe

customerexperience.

3.DataIntegrationfrom socialmedia,combiningitwithlocaldata for

improvedexperienceandriskmanagement.Unstructurednon-

financialdatashouldbeintegratedfrom anumberofdifferent

sources,including(butnotlimitedto):

Surveysandcommentcards(anewsetofquestionnaire/cardisexpectedwhichwillcapturetheVoiceoftheCustomer(VoC))

a.Socialmedia,likeTwitter,Facebook,Whatsapp(Future

prospect)

b.Livechat

c. Callcentertranscripts

d.Speech-to-text(Futureprospect)

e.Customerreviews

f. Email

4.SolutionshouldprovideRPAbasedautomation(usingOCR/ICR,template

processing)inordertoprocessdatafrominternaldatabases/filesthrough

formatssuchasPDF,XLS,Doc,DocxText,andXBRL,flatfileupload,

Images,APIbasedintegrationetc.

5.ProposedsolutionshouldprovideRPAbasedautomationtocapture

relevantdatafrom flatfilesandotherdatasources.

6.Capabilitiestointegrate/interactwithEWS&Auditsystem oftheBank.

7.Storethedatainareusable,scalable&structuremanner

8.AnETLlayerthatpopulatestheNPADataRepositorythatcapableof

loadinghistoricaldataresidespresentlyindifferentsourcesystems.ThesameETLprocesshastheabilitytorunonaperiodicbasisthereaftertoloadincrementaldata.

9.Open bus architecture thatwillbe capable to connectto new

dimensionsandfactsandotherreferenceentitiesaspertheriseintherequirementwiththetime.

10.SelectedvendorshouldintegratebetweenNPA workflow systems

(Proposed)andNPAdatarepository.

ProcessManagement/Workflow

StandardWorkflowCapabilities





RecoveryProcessManagement-TrackingoftherecoveryactionsbasedaspertheNPApolicy

Automatedmulti-channel(SMS,email,IVR)batchcontactprocess. AutomatictemplatepopulationforsendingNotices. End-to-endworkflowtunedforrecoverythroughlitigationandlegalprocess

accordingtoRBIandBRact. Budgetingandforecastingbasedontheidentifieddoableaccounts. Abudgetingtoolmayberequired.

Volumes

1.Approximately10Numberofsourcesystemsandapproximately2-3targetsystemsforETLdevelopment.

2.Approximately10lakhsnumberofrecordstobeintegratedthroughETL.

InfrastructureRequirement

1.VendorshouldrecommendrequiredinfrastructureandsizingforimplementationandexecutionofETL.BankwillprovidenecessaryhardwareinfraontheVMs.BankwillprovidedatabaseasMS-SQLorOracle.

EligibilityCriteria

Vendorshould have implemented ETL forData Warehousesolution/NPAManagementSolutioninatleast1organizationinBFSIsector.

6.CompletionPeriod

Completionperiodforcommissioningandallotheractivitiesshallbewithin8weeksofissuingPurchaseOrder.

7.Maintenancesupport

Maintenanceandsupportofthesoftwareshallbestrictlymaintainedasperbelowdescription:

DefectLiabilityPeriodof1yearafterUATsign-off.Warrantyperiodfor1yearwillcomeaftercompletionofDefectLiabilityPeriod.

TheSupplierwarrantsthattheproductssuppliedundertheContractareofthemostrecentversionandthattheyincorporateallrecentimprovementsindesignand/orfeatures.TheSupplierfurtherwarrantsthatalltheProductssuppliedunderthisContractshallhavenodefect,arisingfrom designorfrom anyactofomissionoftheSupplierthatmay develop undernormaluse ofthe supplied products in theconditionsprevailinginIndia.Professionallyqualifiedpersonnel,whohaveexpertiseinsystem softwaresuppliedbythevendor,willprovidetheseservices.





TheSuppliershallcomplywiththeperformanceguaranteesspecifiedundertheContract.If,forreasonsattributabletotheSupplier,theseguaranteesarenotattainedinwholeorinpart,theSuppliershallmakesuchchanges,modificationsand/oradditionstotheProductsoranypartthereofasmaybenecessaryinordertoattainthecontractualguaranteesspecifiedintheContractatitsowncostandexpenseandtocarryoutfurtherperformancetests.

TheBankshallpromptlynotifytheSupplierinwritingofanyclaimsarisingunderthisAnnualMaintenanceContract.

Uponreceiptofsuchnotice,theSuppliershallwithallreasonablespeed,repairorreplacethedefectiveproductsorpartthereofwithoutcosttotheBank.

IftheSupplier,havingbeennotified,failstoremedythedefect(s)withinthe4hours’timedurationfrom theincident,theBankmayproceedtotakesuchremedialactionasmaybenecessary,attheSupplier’sriskandexpenseandwithoutprejudicetoanyotherrights,whichtheBankmayhaveagainstthesupplierundertheContract.TheBankshallalsoimposepenaltyasmentionedinclauseforsuchdefectsinthesolutionasperClause4.18.

PleaserefertoClause3forrelatedscopeandClause4.18fordetailsofuptimerequiredbytheBank.

AMCforSystem Software/off-the-shelfSoftwarewillbeprovidedtotheBankasperthegeneralconditionsofsaleofsuchsoftware.

Themaximum responsetimeforamaintenancecomplaintfrom thesiteofreportingshallnotexceed2(two)hours.

TheSuppliershallensurethatfaultsandfailuresintimatedbytheBankasabovearesetrightwithin4hoursofbeinginformedofthesame.

Thebiddershallensurere-deploymentofNPAManagementSolution(ETL&ProcessManagement)atcentralorremotesitesoratendpointsaspartofmaintenanceonly.Noadditionalchargesshallbepayableforre-designing/re-deploymentofsolutionatanyorallendpointsincludingDCandDRsitesoftheBank.AllactivitiespertainingtocontinuityofthesolutionshallbeensuredbythebidderaspartofAMCwithoutanyextracosttotheBank.

VAPTpointstobemitigatedasandwhenreported.

Training:

Foreachmodule/database/middlewareandthirdpartyutilitiesinstalled,theSupplierisrequiredtotrainthedesignatedBank’stechnicalteam inallaspectslikeresourcemanagement of software, storage allocation, backup management, backupreconciliationand end-userpersonnelto enablethem to effectivelyoperateandperform administrationofthetotalsystem.Thebiddershallconductthetrainingwithoutanyadditionalcost.TheSupplierisalsorequiredtoconductmandatorytrainingforcustomizations/databasemanagementwithcompletecertificationfortheadministrators/personnelspecifiedbytheBankwithoutanyadditionalcost.





Theabovetraininghastobeconductedwithin3monthsofsignoffandistobeprovidedeveryyeartotheBankteam.

8.LiquidatedDamages(LD)

Incaseofdelayindelivery&implementationofNPAManagementSolution(ETL&ProcessManagement)underthescopeofthisRFP:

IftheSupplierfailstodeliveranyoralloftheproductsand/orsystemsand/orservicessolutionswithinthetimeperiod(s)specifiedintheDeliverySchedulei.e.within8weeksfrom thedateofPurchaseOrder,theBankshall,withoutprejudicetoitsotherremediesundertheContract,deductfrom theContractPrice,asliquidateddamages,asum equivalentto0.5percentperweekorpartthereofofContractPricesubjecttomaximum deductionof10% ofthetotalcontractvalueorunperformedservicesforeachweekorpartthereofofdelay,untilactualdelivery,installationorperformance as perrelated clauses mentioned in RFP.Once the maximumdeductionisreached,theBankmayconsiderterminationoftheContractatitsdiscretion.

9.ServiceLevelAgreement(SLA)Termsandconditions

ThesuccessfulbidderisboundtocomplytheServiceLevelsasdescribed

below-

i. Thesuccessfulbiddershallhavetoenterinto“ServiceLevelsAgreement”

havingalltermsandconditionsofthisRFPtomaintainuptimeandprovidethe

servicesupportandonsitesupportduringtheentirecontractperiod.

ii. Both thebidderand OEM willbetotallyresponsibleforthemaintenance,

configurationandfaultfreeoperationsofsuppliedinfrastructurei.e.hardware,

softwareanditsmaintenanceduringthewarrantyandpostwarranty(AMC/ATS

period)period.

iii. Anytechnicalglitch/issue in installed infrastructure ofthe solution (i.e.

hardwareandsoftware,OS/DBetc.)shouldbeattendedonpriorityandshould

becoveredunderwarranty/AMC.

iv. Thebidderhastomaintainaguaranteedminimum uptimeof99.90% forall

systems/solutionssuppliedunderthisRFPtoavoidanybusinessdisruption

duetobreakdownofsystem ordegradedperformanceimpactingbusinessor

unavailabilityofdata.Thecalculationofuptimewillbeonamonthlybasis.

v. Theissue/breakdownmessagemaybecommunicatedbytheBankteam by





wayoverphone/email/calllogging.

vi. Forpenaltycalculation,thetotaltimeelapsedbetweentheintimationofbreak

down messagefrom Bankside to the vendorand receiptofrectification

messagefrom thebiddertoBanksidewillbeconsidered.

vii. Duringthewarrantyperiod,thepenaltywillbedeductedinquarterlyFMS&AMC

payment.Incase,BankisunabletoadjustpenaltyinFMSpayment,theBankat

itsdiscretionmayinvokethePerformanceBankGuarantee(PBG)for10%of

individualorderissuedtodeductthepenaltyamount.

viii. Postwarrantyperiod,thepenaltywillbedeductedinquarterlyFMS/AMC/ATS

payment.In case,theBankisunableto adjustpenaltyin FMS/AMC/ATS

payment,the Bank atits discretion may invoke the Performance Bank

Guarantee(PBG)for10% ofindividualorderissuedtodeductthepenalty

amount.

ix. Ifthesupportservicesisnotprovided on 24*7 basisand/orsatisfactory

servicesarenotprovided,theBankwithitsdiscretionmayrejecttheproposal/

terminatethecontract,withoutassigninganyreason.

x. The bidderis required to mandatorily conductquarterly preventive and

breakdownmaintenanceactivitiestoensure(withoutanyimpactondaytoday

operations)tomaintainuptimeof99.90% uptimeonmonthlybasiscovering

24*7*365days.

xi. Apartfrom maintaininguptimeof99.90%,foranybreakdown/malfunctioning

ofhardwareandit’sanyofthecomponentsoraccessoriesoranysystem

softwareissueetc.,theresolutiontimeismentionedbelow:-

Uptime%=((Numberofhoursinmonth–Numberofhoursimpactedinmonth)*100)

----------------------------------------------------------------------------------------------

TotalNumberofhoursinmonth

xii. Forcalculation ofuptime (penalty),planned/scheduled down time willbe

exempted.Bankwillpaythebidderafterdeductingthecalculatedpenaltyfrom

thepayableamount.

xiii. Ifanycriticalcomponentoftheentireconfigurationsetupisoutofservice,then





thebidder&OEM shalleitherimmediatelyreplacethedefectiveunit(withnew

one)orreplaceitatitsowncostorprovideastandby,onimmediatebasis,not

morethan4hours,Thebiddershouldmaintainproperinventoryofstandby

componentsforearlyresolutionofissues.

xiv. Ifthebidder,havingbeennotified,failstoremedythedefect(s)withinthe4hours’

timedurationfrom theincident,theBankmayproceedtotakesuchremedial

actionasmaybenecessary,attheSupplier’sriskandexpenseandwithout

prejudicetoanyotherrights,whichtheBankmayhaveagainstthesupplierunder

theContract.

xv. ThebiddershouldcomplywiththesecurityandauditstandardsoftheBankand

variousregulatoryguidelines.Forthis,thebiddershouldapplynew patches

relatedtoOS/firmware&BIOSupdatesetc.,withoutanyadditionalcosttothe

bank,duringthecontractperiod.

xvi. Forallissuesrelatedtoinstalledinfrastructure,RCA(RootCauseAnalysis)tobe

providedbytherespectiveOEM within3workingdays.Thedelayinsubmission

willleadtopenalty@ Rs.200/day.

ResponseTime:Maximum ResponseTimeforRemedialMaintenanceundertheCONTRACT

ismeasuredinelapsedcoveragehoursfrom thetimeaservicerequestisreceivedtothe

timeTHEVENDOR’scustomerengineerarrivesatBankSite.ThisCONTRACT provides

maximum of4coveragehour’sresponsetime.

Table1:ServiceLevelAgreementandPenaltyforOperations

ServiceArea ServiceLevel Penalty

AvailabilityManagement

UptimeofthesolutionforHighavailabilitysetup

Uptime % of applicationcalculatedonmonthlybasisforeachsolution.

Penaltyshallbeapplicablein% (asmentioned below) of monthlycontractvalue.Iftheuptimeisbelow98%,theBankshallhavefullrighttoterminate the contract with theBidder.

99.90%monthlyuptimeandabove

NA





Belowto99.89% 1% deduction ofmonthly contractvalue for the solution for everyreduction in uptime by 0.01 % inuptime.Uptime shallbe calculatedmonthly.

CentralizedManagementandMonitoringSystem

NoDeploymentorlessthan60%functionality

Shallbeavailablewith99.90%functionalities

30%ofMonthlyContractValuedeductionfortheentiresolutionforeverymonthofitsnon-availability

PartialDeployment(havingbetween60-80%functionality)



PartialDeployment(havingbetweenthan80-95%functionality)



PartialDeployment(havingbetweenthan95-99.90%functionality)



DowntimeofCentralizedMonitoringTool

Shallbeavailablewithuptimeof99.90%monthlyuptime

1%deductionofmonthlytotalofMonthlyContractValueforthesolutionforeveryreductioninuptimeby0.01%inuptime.Uptimeshallbecalculatedmonthly

For“CentralizedMonitoringSystem”,ATSpostwarrantyperiod(i.e.Year2ofthecontract),willbeconsideredduringWarrantyPeriodforcalculationofpenalty.

SecurityVulnerabilityManagement

VersionUpgradeMajor/MinorforallSoftware/Middleware

The Operations Team has tohave version upgrades ofallunderlying software /Middleware as perrespectiveOEM recommendations &Publish the Quarterly versionupgradecalendarforthesame.Failure to comply with theVersion upgrade calendarwillattractpenalties.

ForbreachesofVersionupgrade–

● PenaltyofRs.100perdayfordelayinversionupgradeof(OS,Server,Solution,protocoletc.)perday.

PatchingofallSoftware/Middleware

All underlying hardware /software / Middleware to bepatchedasperrespectiveOEMrecommendations. Failure tocomplywiththePatchcalendarwillattractpenalties.

Forbreachesforpatches–

● PenaltyofRs.100perdayfordelayinapplyingofeachpatchaspersecurity/statuary/OEMrecommendations.





ClosureofVA/PT,andSCDPointsonallSoftware/Middleware

Allidentifiedvulnerabilitiesoverunderlyinghardware/software/Middlewaretobepatchedasper respective OEMrecommendations. Failure toclose these calls withintimelines willattractpenaltiesbasedoncriticalityofcalls.1.CriticalCategory–7Days2.HighCategory –15Days3.Medium -30Days4.Low -60Days

ForbreachesfortimelinesunderCritical&HighCategory–PenaltyofRs.300perdaypervulnerabilityfordelayinmitigation/fixingvulnerabilities.ForbreachesfortimelinesunderMedium Category–PenaltyofRs.200perdayper

vulnerabilityfordelayinmitigation/fixingvulnerabilities.ForbreachesfortimelinesunderLowCategory–

● PenaltyofRs.100perdaypervulnerabilityfordelayinmitigation/fixingvulnerabilities.

ServiceDeliveryManagementService/IncidentCallClosure

ServiceCalls/Incidentcallloggedinticketingtoolandassignedtoteam shouldberesolvedwithindefinedtimelines.Failuretodosowillresultinpenalties.

Fornon-complianceofservicecalls/incidentsclosure

● Morethan5% ofServiceTicketsremain open forMore than 3workingdays,thenapenaltyof3%oftheMonthlyContractValue

solutionwillbededucted.

● Morethan10%ofServiceTicketsremain open forMore than 3workingdays,thenapenaltyof5%oftheMonthlyContractValue

willbededucted.

● PenaltyofRs.1000perdayforperincidentticketremainsopenformorethan24hrs-48hrs.AndsubsequentlyRs2000perdayifitremainsopenformorethan48hours.





ActivedirectoryConfigurationonendpoints

AllbankserversanddesktopsshouldbeintheBankdomain.Failure to do so willattractpenalties.

ForbreachesofActivedirectoryMonthlyCompliance–

● Active directory Services notconfiguredonMorethan1%butlessthan 3%,oftotaldesktopsthen 3% ofmonthly FMS cost(related to the team) willbedeductedaspenalty.

● Active directory Services notconfiguredonMorethan3%butlessthan 5%,oftotaldesktopsthen 5% ofmonthly FMS cost(related to the team) willbedeductedaspenalty.

● Active directory Services notconfiguredonMorethan5% oftotal desktops then 10% ofmonthly FMS cost(related to the team) willbedeductedaspenalty.

(c)DuringWarrantyperiod,“MonthlyContractValue”willbeasunder-SolutionCost/12+FMSCost/12(dividedby12forgettingmonthlyamountoutofyearlyamount)

(d)PostWarrantyperiod,“MonthlyContractValue”willbeasunder-AMC ofSolutionCost/12+FMSCost/12 (dividedby12forgettingmonthlyamountoutofyearlyamount)PenaltyCaponSLA:-100% *MonthlyContractValue(calculatedonMonthlybasis).





10.PaymentTerms

PaymentshallbemadeinIndianRupees,asgivenbelowfordelivering,installing,commissioningandmonitoringtheSolution/deliverablesasmentionedinthepriceschedule.

a) PaymentofSolution

i. PaymentofSolutionCost-

a.On issuing PO -20% paymentofsolution costupon issuing of

Purchaseorder.Thepaymentforpartialdeliveryshallnotbemade.

b.AfterUATdelivery-20% ofSolutionCost/ImplementationCoston

successfulcompletionofUATdelivery.

c. AfterUATsign-off-25% ofSolutionCost/ImplementationCoston

successfulcompletionofUATdelivery.

d.OnproductionGo-live-25%aftersuccessfuldeploymentofthesolution(licenses)atallendpointsanditsacceptance&signofffrom theBank.

e.After1yearofwarranty:10%aftercompletionofDefectLiabilityPeriod(after1year).

b) PaymentofFMS

i. TheFacilityManagementchargesshallbepaidbythebankinequal

quarterlyinstalmentsinarrearswithinforty-five(45)daysfrom the

datesubmissionofinvoiceaftercompletionofrespectivequarterly

periodafterdeductingtheapplicablepro-rataamountofabsent/

deficitresources.Thepaymentwillbesubjectedtosatisfactory

servicesrenderedfrom thedateofcommencementofservicesand

acceptanceofthesupportsystem attheratesquotedintheprice

schedule.

ii. The startdate ofFMS willbe calculated from the date of

deploymentofresourcesatthecentralsiteasperprojectand

deliveryof Solution.TheFMSwillbestartedfrom thedeployment

ofresourcesasperrequirementundertheRFP.

C. PaymentofAMC/ATS

i. TheAMC/ATSchargesshallbepaidbythebankquarterlyinarrear

withinforty-five(45)daysfrom thedatesubmissionofinvoicewith

adequateandcorrect/undisputedsupportingdocumentsandafter





deductingtheapplicablepenalty.

ii. Thepaymentwillbesubjectedtosatisfactoryservicesrenderedand

preventivemaintenancecarriedoutasperscheduledfrequency.The

invoiceshouldbeclearandwithallsupportingdocumentselsethe

paymentprocessing shallbedelayed and thebankwillnotbe

responsibleforanydelayinnon-paymentbeyondstipulatedtimeto

thebidderduetonon-availabilityofsupportingdocuments.Thetotal

supportperiodwillbeFouryears.





BIDFORM,PRICESCHEDULESANDOTHERFORMATS

FORMATS

Annexure–A UndertakingforcomplyingTechnicalSpecification

Annexure–B ComplianceStatement

Annexure–C Checklist

Annexure–D(a) PerformanceSecurity/BankGuaranteeForm

Annexure–D(b) BidForm (TechnicalBid)

Annexure–D(c) BillofMaterial

Annexure–E(a) PriceBid

Annexure–E(b) PriceProposalForm

Annexure–F(a) Undertakingletterformat

Annexure–F(b) Authorizationletterformat

Annexure–F(c) ContractForm

Annexure–G Technical&FunctionalSpecification

Annexure–H DeclarationLetterforCompliance

Annexure–I FormatforbankGuaranteeagainstannualmaintenance





Annexure–A

UndertakingforComplyingTechnicalSpecifications

Refno. Date:

To

TheGeneralManager,

BankofIndia,HeadOffice,

StarHouse-2,C-4,‘G’Block,

8thfloor,I.T.Department;

BandraKurlaComplex,


Email:

Sub:UndertakingforComplyingTechnicalSpecificationsRFPRef:No.HO:IT:KD:1397Dated16.02.2021

----------------------------------------------------------------------------

DearSir,

We,theundersigned,asabidder,havingexaminedtheTechnicalSpecificationsasperRFPProject ref HO:IT:KD:1397 dated 16th February , 2021 and various documents/communicationsexchangedduringtenderprocess.

We hereby agree to comply the alltechnicalspecifications as perRFP ProjectrefHO:IT:KD:1397 dated 16th February 2021 and various documents/communicationsexchangedduringtenderprocessinfullconformityofyourrequirementsaselaboratedinabovesaidRFP.

Datedthis.......dayof............................2021

________________________________

(Signature)

(Inthecapacityof)

DulyauthorizedtosignProposalforandonbehalfof _________________________________





Annexure–B

ComplianceStatement

Wecertifythatexceptforthefollowingdeviations,weagreetoabidebyallotherclauses,terms,conditionsandspecificationsmentionedintheRFP.

Main RFP /AnnexureNo.

Clause/SubClauseNo. Deviation SpecificPageno.oftheResponse

Place:

Date:

SignatureofAuthorizedsignatorywithseal

Note:Iftherearenodeviationsthebidderhastogivehisresponsebywriting‘NIL’inthestatement.IfnodeviationsarementionedinAnnexureCitshallbedeemedthatthereisnodeviation,irrespectiveofthefactwhetheranymentioninthebiddocumentanywhere.





ANNEXURE–C

CHECKLIST

Thebiddershallconfirm whetherfollowingaresubmittedintheirbid.Thebiddershallindicatethepageno.atwhichthedetailsaskedbelowarefurnished,otherwise,bidisliableforrejection.

Sl.No.

DETAILS SUBMITTED

(Yes/No)

Page No. atwhich detailsareenclosed

1. TechnicalSolutionsgiveninTechnicalbidandprice/rate/costestimate/priceperformancefiguresetc.giveninpricebidonly

2. Bidisfiledinpropercapacityfiles.OriginalandPhotocopiesarefiledinseparatefiles.Photocopyiscomplete.

3. DulyfilledandsignedcompliancestatementinAnnexure-B

4. SoftCopyofTechnicalbidandPricebidinMSWORD/MS–Excel formatsubmittedinCD

5. BidsSubmittedasperclause3.2

6. WhethertheBidisauthenticatedbyauthorizedperson

7. BankandBidder’sscope,deliverableandresponsibilitiesduringwarranty

8. Allthepagesarenumberedproperly

9. Allpagesareauthenticatedbysignandseal(Fullsignaturetobeaffixedandnotinitials).

Erasures/Overwriting/Cutting/Correctionsauthenticated

Certification/Undertakingisauthenticated.

10. OEM certificatesubmitted(ifany)

11. DetailsofservicesupportandresponsetimeasperthisRFP

12. Pricebidaspertheclausesubmitted(Annexure-D(c))

13. WhetherpricequotedareexclusiveofSalesTaxandothertaxesviz.Octroi/Entrytax,etc.





14.WhetherreplicaofpriceBidisenclosedinTechnicalBidmaskingprice

15. Validityofthebidfor6monthsmentioned.

16. Supportofferedfor3yearson24hoursbasison365day.(i.e.24*7*365basis)

17. CallloginProcedure,PreventiveandBreakdown/CorrectiveMaintenanceduringwarrantyandATS.





Annexure–D(a)

PERFORMANCESECURITY/BankGuaranteeForm

BankGuaranteeNo.…..

Date:………….

Issuedby……..

To,

BankofIndia

(AsperRFP)…..…….

……………………….

WHEREAS…………………………………………., having its registered officeat…………………..…………………………… (Hereinaftercalled the “Service Provider")hasundertaken,inpursuanceofyourRFPReferenceNo.Ref:HO:IT:KD:1397Dated16thFebruary,2021forprocurementofNPA ManagementSolution(ETL&ProcessManagement)from empanelledserviceproviders(hereinaftercalled"theContract").

2. ANDWHEREASithasbeenstipulatedbyyouinthesaidContractthattheServiceProvidershallfurnishyouwithaBankGuaranteebyarecognizedBankforthe sum ofRs………. as securityforcompliance with the Service Provider’sperformanceobligationsinaccordancewiththesaidContract.

3. AND WHEREASwe………………………………havingourHeadOfficeat……………..andaBranchofficeat………………………attherequestoftheServiceProviderissuethisGuaranteeinyourfavourguaranteeingthedueperformanceoftheServiceProviderofthesaidContract.

4. We……………………….Bankherebyagreeandaffirm thatweareGuarantorsandresponsibletoyou,onbehalfoftheServiceProvider,uptoasum ofRs…(Rupeesinwords)andweundertaketopayyouthesaidamountswithoutdemurorobjection,uponyourfirstwrittendemanddeclaringtheServiceProvidertobeindefaultunderthesaidContract.Weshallpaythesaidamountswithoutcavilorargumentasaforesaid,withoutneedingtoproveortoshow groundsorreasonsforyourdemandorthesum specifiedtherein.

5. Weundertaketopayyouanymoneysodemandednotwithstandinganydisputeordisputesraised bytheServiceProviderin anysuitorproceedingpendingbeforeanyCourtorTribunalrelatingtheretoourliabilityunderthispresentbeingabsoluteandunequivocal.

6. We,_______________________(indicatethenameofbank)furtheragreethattheguaranteehereincontainedshallremaininfullforceandeffectduringtheperiodthatwouldbetakenfortheperformanceofthesaidContractandthatit





shall

continuetobeenforceabletillalltheduesoftheBankofIndiaunderorbyvirtueofthesaidContracthavebeenfullypaidanditsclaimssatisfiedordischargedortillBankofIndiacertifiesthatthetermsandconditionsofthesaidContracthavebeenfullyandproperlycarriedoutbythesaidServiceProviderandaccordinglydischargesthisguarantee.ThisGuaranteeshallbevalidupto……….andunlessademandorclaim underthisguaranteeismadeonusinwritingonorbeforethe…….+3monthsweshallbedischargedfrom allliabilityunderthisguaranteethereafter.

7. We,________________________(indicatethenameofbank)furtheragreewithBankofIndiathatBankofIndiashallhavethefullestlibertywithoutourconsentandwithoutaffectinginanymannerourobligationshereundertovaryanyofthetermsandconditionsofthesaidContractortoextendtimeofperformancebythesaidServiceProviderfrom timetotimeortopostponeforanytimeorfrom timetotimeanyofthepowersexercisablebyBankofIndiaagainstthesaidServiceProviderandtoforbearorenforceanyofthetermsandconditionsrelatingtothesaidContractandweshallnotberelievedfrom ourliabilitybyreasonofanysuchvariation,orextension being granted to thesaid ServiceProviderorforanyforbearance,actoromissiononthepartofBankofIndiaoranyindulgencebytheBank ofIndia to the said Service Providerorbyanysuch matterorthingwhatsoeverwhichunderthelawrelatingtosuretieswould,butforthisprovision,haveeffectofsorelievingus.

8. ThisguaranteewillnotbedischargedduetothechangeinourconstitutionoroftheServiceProvider.

9. We,________________________________________(indicatethenameofbank)lastlyundertakenottorevokethisguaranteeduringitscurrency.

Executedat………………onthisthe………………….Dayof……………………….

SignatureandSealofGuarantors(ServiceProvider’sBank)....................................................................

Date....................................................

....................................................................

Address:.....................................................

....................................................................





AnnexureD(b)

BIDFORM (TECHNICALBID)

(TobeincludedinTechnicalBidEnvelope)

Date:..............................

To:

BankofIndia,

HeadOffice,StarHouse-2,

C-4,“G”-Block,

8thFloor,I.T.Department

BandraKurlaComplex

Bandra(East),Mumbai-400051.

DearSir,

Reg::ProcurementofNPAManagementSolution(ETL&ProcessManagement)

Ref:RFPRefNo.HO:IT:KD:1397Dated16.02.2021

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

HavingexaminedtheBiddingDocuments,thereceiptofwhichisherebydulyacknowledged,we,theundersigned,offersNPA ManagementSolution(ETL& ProcessManagement),inconformitywiththesaidBiddingdocuments.

Weundertake,ifourBid isaccepted,to deliver,installand commissiontheSolutioninaccordancewiththedeliveryschedulespecifiedintheScheduleofRequirements.

IfourBidisaccepted,wewillobtaintheguaranteeofabankinasum equivalentto10percentoftheContractPriceforthedueperformanceoftheContract,intheform prescribedbytheBank.

WeagreetoabidebytheBidandtheratesquotedthereinfortheordersawardedbytheBankuptotheperiodprescribedintheBid,whichshallremainbindinguponus.

Untila formalcontractis prepared and executed,this Bid,togetherwith yourwrittenacceptancethereofandyournotificationofaward,shallconstituteabindingContractbetweenus.

Weundertakethat,incompetingfor(and,iftheawardismadetous,inexecuting)theabovecontract,wewillstrictlyobservethelawsagainstfraudandcorruptioninforceinIndianamely“PreventionofCorruptionAct1988”.

WeunderstandthatyouarenotboundtoacceptthelowestoranyBidyoumayreceive.

Datedthis.......dayof............................2021

_________________________________________________________________

(Signature) (Name) (Inthecapacityof)

DulyauthorizedtosignBidforandonbehalfof_________________________________





AnnexureD(c):BillofMaterial(TobeincludedinTechnicalBid)

To:

BankofIndia,


C-4,“G”-Block,


BandraKurlaComplex


DearSir:

Reg.:ProcurementofNPAManagementSolution(ETL&ProcessManagement)Ref:YourRFPRef:BOI:HO:IT:KD:1397Dated:16.02.2021_______________________________________________________

A) TheBiddershouldprovideBillofMaterialforentireSolution.

Sr.No Description Make Model Quantity

Weconfirm that,thequotedBillofMaterial(BOM)isincomplianceofallRFPtermsandconditions.Ifitisfoundthat“BOM”isnotincomplianceofany/allofthetermsandconditions,atanymoment,theBankasitdiscretion,mayrejectthebid/terminatethecontractwithoutanypriornoticetothebidder.

SignatureofBidder:_________________Name:_____________________________BusinessAddress:__________________

Place:Date:





AnnexureE(a):PriceBid

INDICATIVEPRICESCHEDULE(IncludeinPriceBidOnly–NottobeincludedinTechnicalBid,onlymaskedPrice

BidistobeincludedinTechnicalBid)COMMERCIALBID:TOTALCOSTOFOWNERSHIPCALCULATION

ComponentsforL1Criteria

CriteriaforL1wouldbe(a+b+c).

KindlynotethattheBidssubmittedshouldbemostcompetitiveinnatureastherewillbenoReverseAuction(RA).

BiddersareempanelledinCategoryA (workordervaluemaximum uptoRs.35Lakhsexcludingtaxes)andCategoryB(workordermaximum uptoRs.10Lakhsexcludingtaxes).BidsubmittedwithPricebidofmorethanpermissibleamountaspertheircategorywillbedisqualified.

Bankreservestherighttoincreasethecountofresources(overandabove1mentionedherein)atthesamerateforany/allyearsofcontract.

SlNo.

Module/ItemDescription

OneTimeCost

Year1(DefectLiabilityperiod)(AMT)

Year2(warranty)(AMT)

Year3&Year4(AMT)

Total(AMT)

1. Application&ImplementationcostforBank

0.00 X X X 0.00

(a)

2. ATS(AnnualTechnicalSupport)forBank

X X X 0.00 0.00

(b)

3. FacilityManagement/forresourcefor1shifttomaintaintheSLAsandprovideallsupportandTechnicalandFunctionalSpecificationasperAnnexureG

X 0.00 X X 0.00

(c)

4. AmountinNumerals

5. AmountinWords





AnnexureE(b)

PriceProposalForm

(TobeincludedinPriceProposalEnvelope)

To,

BankofIndia,


C-4,“G”-Block,


BandraKurlaComplex


DearSir,

Reg::ProcurementofNPAManagementSolution(ETL&ProcessManagement)from empaneledserviceprovidersfornewbranches/officesofBankforaperiodof3

yearsRFPRef:No.HO:IT:KD:1397Dated16.02.2021”

---------------------------------------------------------------------------------------------

Having examined the Bidding Documents,the receipt of which is hereby dulyacknowledged,we,theundersigned,offerProcurementofNPA ManagementSolution(ETL&ProcessManagement),inconformitywiththesaidBiddingdocuments.TheOfferedPriceforlocationsasperisherebyattachedwiththisdeclarationasperAnnexure-G(a).Suchothersumsasmaybeascertained inaccordancewiththeScheduleofPricesattachedherewithandmadepartofthisProposal.(TobemodifiedsuitablytocontainthedetailsofallitemsunderthisRFPanditsprices)

WedeclarethatofferedpriceforeachlocationsasperofthisRFPhasbeensubmitted.Incaseofanysite/locationpriceismissinginourproposal,ourPricebidproposalwillnotbeacceptedbythebank.Weundertake,ifourProposalisaccepted,todeliver,installandcommissionthesystem,inaccordancewiththedeliveryschedulespecifiedintheScheduleofRequirements.

WeagreetoabidebytheProposalandtheratesquotedthereinfortheordersawardedbytheBank.

Untilaformalcontractispreparedandexecuted,thisProposal,togetherwithyourwrittenacceptancethereofandyournotificationofaward,shallconstituteabindingContractbetweenus.

Weundertakethat,incompetingfor(and,iftheawardismadetous,inexecuting)theabovecontract,wewillstrictlyobservethelawsagainstfraudandcorruptioninforceinIndianamely“PreventionofCorruptionAct1988”.

WeunderstandthatyouarenotboundtoacceptthelowestoranyProposalyoumayreceive.

Datedthis.......dayof............................2021

________________________________

(Signature) (Inthecapacityof)

DulyauthorizedtosignProposalforandonbehalfof _________________________________





Annexure–F(a)

Undertakingletterformat

OfferReferenceNo: Date:

To

TheGeneralManager,




BandraKurlaComplex,


Email:[email protected]

DearSir,

Sub:ProcurementofnewNPAManagementSolution(ETL&ProcessManagement)from empaneledserviceproviders

RFPRef:No.HO:IT:KD:1397Dated16.02.2021

----------------------------------------------------------------------------

We,theundersigned,asabidder,havingexaminedthecompleteRFPdocument(alongwithitsannexure),doherebyoffertoNPAManagementSolution(ETL&ProcessManagement)infullconformityofyourrequirementsaselaboratedinabovesaidRFPfortheamountsmentionedbyusinthePriceBidorsuchothersumsasmaybeagreedtobetweenus.

WeherebyagreetoallthetermsandconditionsstipulatedintheRFPexceptforthevariationsanddeviationsofrequirementsasmentionedbyusintheComplianceStatement,submittedalongwithourTechnicalProposal.WeagreetoabidebyourOfferforaperiodof6monthsfrom thedateoflastdayofBidsubmissionanditshallremainbindinguponusandmaybeacceptedbytheBankatanytimebeforetheexpirationofthisperiod.Untilaformalcontractispreparedandexecuted,thisoffertogetherwiththeBank’snotificationofawardbymeansofordershallconstituteabindingcontractbetweenus.Weundertake,ifourBidisaccepted,toprovideContractPerformanceGuarantee,andotherGuaranteesasmentionedinRFPandintheamountsandwithinthetimesstipulatedintheRFP.

WeunderstandthattheBankmayrejectanyoralloftheofferswithoutassigninganyreasonwhatsoever.

Weunderstandthatyouarenotboundtoacceptthelowestoranybidyoumayreceive.

Yoursfaithfully,

(NAMEANDDESIGNATION)

Place:

ForandOnbehalfof_______________________________

Date:





Annexure–F(b)

Authorizationletterformat

To

TheGeneralManager,




BandraKurlaComplex,



DearSir,

SUB:AuthorizationLetterforattendingtheBidOpening

RefNo.HO:IT:KD:1397Dated16.02.2021”

ThishasreferencetoyouraboveRFPforprocurementofNPAManagementSolution(ETL&Process Management),RFP Ref:No.HO:IT:KD:1397 Dated 16.02.2021.Mr./Miss/Mrs.______________________________isherebyauthorizedtoattendthebidopeningoftheaboveRFP_______________DT:_____________on_____________onbehalfofourorganization.

Thespecimensignatureisattestedbelow:

_________________________________

SpecimenSignatureofRepresentative

___________________________________________________________________

SignatureofAuthorizingAuthority SignatureofAttestingAuthority

________________________________

NameofAuthorizingAuthority





Annexure–F(C)

CONTRACTFORM

THIS AGREEMENT made the .......day of..................................,2021 between..........................

(NameofPurchaser)(Hereinaftercalled"thePurchaser")oftheonepartand.....................(Name

ofServiceProvider)of.........................(CityandCountryofServiceProvider)(Hereinaftercalled

"theServiceProvider")oftheotherpart:

WHEREASthePurchaserinvitedBidsforcertainProductsandservicesviz.(BriefDescriptionof

ProductsandServices)andhasacceptedaBidbytheServiceProviderfortheinstallationand

commissioningofPointtoPointlinkand servicesinthesum of..............................(Contract

PriceinWordsandFigures)(Hereinaftercalled“theContractPrice").

NOW THISAGREEMENTWITNESSETHASFOLLOWS:

1. InthisAgreementwordsandexpressionsshallhavethesamemeaningsasarerespectivelyassignedtothem intheConditionsofContractreferredto.

2. ThefollowingdocumentsofRFPRefNo.:HO:IT:KD:1397Dated16.02.2021”shallbedeemedtoform andbereadand construedaspartofthisAgreement,viz.:

a)theBidForm andthePriceSchedulesubmittedbytheBidder;

b)theBillofMaterial;

c)theTechnical&FunctionalSpecifications;

d)theTermsandConditionsofContract;

e)thePurchaser'sNotificationofAward;

f)ScheduleofDates,Amountsetc.(SDA)

g)Allprebidclarifications/mailcommunicationssharedwiththebidderduringtheprocessingofthisbid.

3. InconsiderationofthepaymentstobemadebythePurchasertotheServiceProviderashereinaftermentioned,the Service Providerherebycovenants with the PurchasertoprovidetheservicesforNPAManagementSolution(ETL&ProcessManagement)andtoremedydefectstherein,inconformityinallrespectswiththeprovisionsoftheContract.





4. ThePurchaserherebycovenantsto paytheServiceProviderinconsiderationoftheprovisionoftheProductsandservicesandtheremedyingofdefectstherein,theContractPriceorsuchothersum asmaybecomepayableundertheprovisionsoftheContractatthetimesandinthemannerprescribedbytheContract.

DELIVERYSCHEDULE:

IN WITNESS whereofthe parties hereto have caused this Agreementto be executed inaccordancewiththeirrespectivelawsthedayandyearfirstabovewritten.

Signed,SealedandDeliveredbythe

said.....................................................(ForthePurchaser)

inthepresenceof:.......................................

Signed,SealedandDeliveredbythe

said.....................................................(FortheServiceProvider)

Inthepresenceof:.......................................





ANNEXURE-GTechnical&FunctionalSpecification

Sl.No. Description

Compliance(Yes/No)

1 DataExtraction,Transformation,Storage&Integration1.1 Collate,consolidate,transform,enrich,filter,analyzeandstore

structured/semi-structure/un-structuredinformation/datafromallavailablechannels.

1.2 Capabilityofevaluatingcustomerrelatednon-financialtextbaseddata,keywordbasedfiltrations,andtextanalytics/sentimentbasedfiltrationsrelativelyreferringtotheuseofNLPandtextanalysistoautomaticallyprocessandanalyzepiecesoftexttodeterminewhethertheattitudeexpressedinthetextwaspositive,negativeorneutral.

1.3 Unstructurednon-financialdatashouldbeintegratedfrom anumberofdifferentsources.

1.4 RPAbasedautomation(usingOCR/ICR,templateprocessing)inordertoprocessdatafrom internaldatabases/filesthroughformatssuchasPDF,XLS,Doc,DocxText,andXBRL,flatfileupload,Images,APIbasedintegrationetc.

1.5 RPAbasedautomationtocapturerelevantdatafrom flatfilesandotherdatasources

1.6 Capabilitiestointegrate/interactwithEWS&Auditsystem oftheBank

1.7 Storethedatainareusable,scalable&structuremanner1.8 AnETLlayerthatpopulatestheNPADataRepositorythatcapableof

loadinghistoricaldataresidespresentlyindifferentsourcesystems.ThesameETLprocesshastheabilitytorunonaperiodicbasisthereaftertoloadincrementaldata.

1.9 Openbusarchitecturethatwillbecapabletoconnecttonewdimensionsandfactsandotherreferenceentitiesaspertheriseintherequirementwiththetime.

1.1 SelectedvendorshouldintegratebetweenNPAworkflowsystems(Proposed)andNPAdatarepository.

2 ProcessManagement/Workflow

2.1 Developworkflowsrelatedcollections,recovery,litigationsetc. 2.2 RecoveryProcessManagement-Trackingoftherecoveryactions

basedaspertheNPApolicy

2.3 Automatedmulti-channel(SMS,email,IVR)batchcontactprocess.

2.4 AutomatictemplatepopulationforsendingNotices.

2.5 End-to-endworkflowtunedforrecoverythroughlitigationandlegalprocessaccordingtoRBIandBRact.

2.6 Budgetingtoolandforecastingbasedontheidentifieddoableaccounts.





Annexure–H

DeclarationLetterforCompliance

To

TheGeneralManager,




BandraKurlaComplex,



DearSir,

SUB:DeclarationforcomplianceofallclausesofRFPref.no.HO:IT:KD:1397Dated16.02.2021”

Wecertifythecomplianceofallclauses,terms,conditionsandspecificationsstipulatedinRFP.Weagreetoabidebyallclauses,terms,conditionsandspecificationsmentionedintheRFP ProjectrefHO:IT:KD:1397 dated 16th February ,2021 and various documents/communicationsexchangesduringtenderprocess.

NameofAuthorizedSignatory:

Designation:

SignatureofAuthorizedsignatorywithseal

Place:

Date:

2.7 BudgetingTool





Annexure-I

FORMATFORBANKGUARANTEEAGAINSTANNUALMAINTENANCE

(ONNON-JUDICIALSTAMPPAPEROFAPPROPRIATEVALUE)

Reg.:RequestforProposal(RFP)ForEmpanelmentofVendorforCustomization/Development/Maintenance/Testing/Support

Ref:YourRFPRef:BOI:HO:IT:KD:1397Dated:16.02.2021

BankGuaranteeNo.:.................................................... Date:..............................

To..........................................................(NameofthePurchaser)Whereas.........................................(NameoftheSupplier)hereinaftercalled"theSupplier"hasundertaken,inpursuanceofcontractNo...................dated.............tosupply..........................................................(DescriptionofProductsandServices)hereinaftercalled"theContract".

ANDWHEREASithasbeenstipulatedbyyouinthesaidcontractthattheSuppliershallfurnishyouwithaBankGuaranteebyarecognizedBankforthesum specifiedthereinassecurityforcompliancewiththeSupplier'sperformanceobligationsunderthecontractforAnnualMaintenanceandRepairsoftheentiresystem fornextthreeyears.

ANDWHEREASwehaveagreedtogivetheSupplieraGuarantee.

THEREFORE,WEherebyaffirm thatweareGuarantorsandresponsibletoyouonbehalfoftheSupplier,uptoatotalofRs........................(Amountofguaranteeinwordsandfigures)being4%oftheContractPriceandweundertaketopayyou,uponyourfirstwrittendemanddeclaringtheSuppliertobeindefaultunderthecontractandwithoutcavilorargument,anysum orsumswithinthelimitofRs........(Amountofguarantee)asaforesaid,withoutyourneedingtoproveortoshowgroundsorreasonsforyourdemandorthesum specifiedtherein.

Thisguaranteeisvaliduntil...............dayof...........................

SignatureandSealofGuarantorsDate:

Note:1.Suppliersshouldensurethatsealandcodeno.ofthesignatoryisputbythebankers,beforesubmissionofthebankguarantees.2.StamppaperisrequiredforthebankguaranteesissuedbythebankslocatedinIndia.