The Customer 

The Customer is a leading regional travel facilitator with more than 15,000 agency locations and over 19 years of experience in providing travel information and reservations. Their core business lies in providing a fully integrated one‐stop service for all travel needs, including airline, hotel, car rental, cruise, and insurance. 

The Challenge 

The Customer was looking to automate the end‐to‐end business process of travel booking and improve the usability of the system for a better customer experience. To achieve this, AgreeYa was asked to design, develop and implement a travel portal.  At the backend, this required development of an Internet Booking Engine (IBE) and integrating it with a Global Distribution System (GDS). The portal was meant to support a transaction‐based model for registered travel agents.  Some of the challenges of developing this portal included: 

• Design a best‐of‐breed travel portal from both user interface and technology design perspectives 

• Provide superior performance even in case of low bandwidth availability 

• Aggressive timeframe in view of the Customer’s immediate business requirements 

• Enable users to search and compare multiple airlines on a single screen without numerous web page refreshes. 

The Solution 

For this project, AgreeYa leveraged cost efficiencies through its O3 (onsite‐offsite‐offshore) Delivery Model and proposed an iterative approach to incorporate continuous feedback from the Customer for each deliverable. In addition to the Project Manager, an AgreeYa Project Executive was assigned to facilitate close involvement and commitment from both the organizations. While development of the portal was executed offsite, critical phases were conducted onsite (Customer location) to minimize any communication gaps and to deliver a successful implementation. 

Initially, a business process study was conducted onsite to optimize the travel booking process. AgreeYa then designed a solution comprised of a three‐tier architecture loosely coupled using SOA and Web Services. A non‐functional prototype of the portal was built to showcase navigation flow, workflow, etc. AgreeYa then conducted a focus group session to validate and finalize this prototype with the 

Development of automated travel booking portal  to improve customer experience Leading Regional Travel Facilitator 

About AgreeYa Solu ons

Founded in 1999, AgreeYa So provides an industry leading blend of technology, business consul ng, and outsourcing services to provide its customers with flexibility, agility, and exper e required to excel in today's business environment. Headquartered in Folsom, California and with its global opera ons from NOIDA, India, AgreeYa provides services to all major industry segments of the global economy, including consumer business, energy, health care, government, manufacturing, telecommuni banking, and financial services. AgreeYa has been providing high quality solu and services to customers such as Acer, Alcoa, Allergan, Daimler Chrysler,

Fujitsu, Gap, HP, Kaiser Permanente, Lucent, Mitsubishi, Nissan, State of California, State of North Carolina, State of Washington, and Verizon. For more inform about AgreeYa , please visit ://www.agreeya.com/ .

Global Headquarters Folsom, CA 95630 USA Phone: (916) 294-0075 Toll-free: (800) AGREEYA Fax: (866) 886-1555 Email: sales_americas@agreeya.com

Global Delivery CenterB-38 C/2, Sector-57 NOIDA - 201 301 India Phone: +91 (120) 439-4400 Fax: +91 (120) 439-4444 Email: sales_asia@agreeya.com

Dubai Regional OfficePO Box 18318 Office LOB 1-G25 JAFZ, Dubai, UAE Cell: +971 (50) 2400104 Phone: +971 (4) 8873711 Fax: +971 (4) 8873712 Email: sales_gulf@agreeya.com

Customer’s team. A me with the technical team was held to explain how and what technology was used to make the portal a scalable

The Results

The key benefits realized from implemen of this travel portal include:

• Simple, user-friendly interface for end users which improved the customer experience

• Advanced features and es of the portal using the latest technologies

• for personalized interface for key travel

• Seamless inte of the travel portal with the Customer’s GDS

• Increased revenue realiza on by increased customer visits and booking volume

The success of this project has led to many other projects of this Customer being awarded to AgreeYa.

The Technology

The portal was developed using Java/J2EE (Java 2 Enterprise rm to ensure low maintenance costs and high scalability. JBoss was

used as the applica server for the development environment and WebSphere in the pro environment with DB2 as the database. Use of AJAX (Asynchronous Javascript and XML) helped in making the user interface highly while enhancing performance by reducing network dependency.

AgreeYa’s Portal

AgreeYa's Portal deliver extensive community, collabora content, document, and knowledge management combined with security, iden ty management, and mobile access capabili es. With exper se in a wide range of technologies, we deliver the following advantages to our customers:

• Accelerate pr ity by providing employees with accurate quicker

• Create a dashboard of key performance indicators for decision making

• Manage projects, informa and knowledge through a single pla rm

• Automate key business processes

• Reduce communi costs

• Extend collabora to suppliers, customers, and partners

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