OECD RECOMMENDATION ON DIGITAL GOVERNMENT STRATEGIESFrom citizen-centric to citizen-driven approaches

Barbara UbaldiProgramme Manager– Reform of the Public Sector DivisionDirectorate for Public Governance and Territorial DevelopmentOECD

OECD Recommendation on Digital Government Strategies

• First OECD legal instrument on Digital Government (15 July 2014)

• OECD members + 5 non members have adhered to the Recommendation

• 12 principles organized around three pillars Openness and Engagement

Governance and Coordination

Capacities to Support

Implementation1) Openness, transparency and inclusiveness

2) Engagement and participation in a multi-actor context in policy making and service delivery

3) Creation of a data-driven culture

4) Protecting privacy and ensuring security

5) Leadership and political commitment

6) Coherent use of digital technology across policy areas

7) Effective organizational and governance frameworks to coordinate

8) Strengthen international cooperation with other governments

9) Development of clear business cases

10) Reinforced institutional capacities

11) Procurement of digital technologies

12) Legal and regulatory framework

Creating Value Through the Use of ICT

Digital Government Policy Toolkit

Overview Principles

Good Practices

Indicators Self-assessment

maturity model

Country profiles

To support the implementation of the Recommendation the Toolkit will consist of:

Working Party of Senior Digital Government Officials (E-Leaders Meeting 2015)

29-30 September, Tokyo (Japan)©

LEVERAGING THE CROSS- CUTTING VALUE OF

DITIGAL GOVERNMENT: GOOD PRACTICE

EXAMPLES

Openness and Engagement

Governance and institutional framework

Governing Digital Transformation: a new need for improved and innovative service delivery?

Capacities to support implementation

Large ICT Projects entail important and very specific risks

IdeaAnalysis

Management phases

Acquisition

Specification -> Tenders

Completion

Management phases

Realisation

Can central governments account for the share of full potential benefits?

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0-25%: 59.1%

25-50%: 13.6%

50-75%: 18.2%

75-100%: 9.1%

Source: OECD Digital Government Performance Survey, 2014

Dedicated strategy to develop ICT-skilled civil servants

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No: 44.4%

Yes: 55.6%

Source: OECD Digital Government Performance Survey, 2014

Indicator of OGD implementation

The Open-Useful-Re-Usable Government data index (OURData Index)

Note: Cronbach alpha = 0.81All three dimensions were equally weighted (33.3% each)

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Source: 2014 OECD Survey on Open Government Data.

Leveraging open government data to deliver value

The Open-Useful-Reusable Government data index (2015 OURdata Index)

Source: 2014 OECD Survey on Open Government Data.

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Data availability Data accessibilityGovernment support to re-use

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SECTORIAL EXAMPLES

Health and welfare

E-Justice

Source: CEPEJ (2012), Evaluation of European Judicial Systems 2012 (2010 data)

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Norway

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IT expenditures on courts as share of total court expen-ditures

Communication between courts and the parties

Administration and management

Direct assistance to judges and court clerks

M-government: expanding offer of services

Finl

and

Japa

n

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lia

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ark

Korea

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ry0

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100

125

150

OECD wireless broadband subscriptions per 100 inhabitants, by technology, June 2014

Dedicated mobile data subscriptions

Standard mobile broadband subscriptions

Terrestrial fixed wireless

Satellite

ALIGNED AND COHERENT DIGITAL STRATEGIES

Coherent and well-aligned digital government development in Estonia

Buy-in and commitment: national digital government strategy (Digital Agenda 2020) recognised as highly relevant by 90% of Estonian institutions.

Digital drives service delivery: 60% of central government institutions integrate a digital strategy in their sector-oriented service delivery strategies.

Focus on strategic enablers: personal ID code, “once only” principle, digital signature, X-road, control over personal data.

Share of central government institutions that perceive national digital government strategy to be of high relevance

How do the different national strategies interact?

HOW CAN THE OECD HELP TO IMPROVE IMPACT?

• Country reviews : in-depth analysis of digital government ecosystem to provide a holistic view of a country’s use of ICT in the public sector and recommend actions for better results based on peer learning.

• Country scans: targeted studies of a specific aspect of a country’s digital government agenda building on the experience of other OECD members

• Capacity building: thematic and policy seminars to assist governments to design strategies to enhance their digital government performance, raise awareness, build capacities and learn from peers.

• Data collection: ongoing activities to collect information on specific indicators to help measure progress, efficiency, and impact of digital government strategies in a range of areas

How can the OECD help?

• Adherence to the Recommendation on Digital Government Strategies

• Participation in the Working Party of Senior Digital Government Officials

Where to start?

THANK YOU!FOR MORE INFORMATION:

BARBARA.UBALDI@OECD.ORG

HTTP://WWW.OECD.ORG/GOV/PUBLIC-INNOVATION/