oeb2011 performance support through embedded learning micro sessions

Performance Support & Embedded Micro Learning Sessions

Verfasser: Seite 1 Dr. Patrick Blum

Welcome

Stand:

2011 01.12.2011



Performance Support through

Embedded Micro Learning Sessions Patrick Blum



inside Business Group

Business Activies

• Full Service Provider in

Corporate Learning

• Insurance and Finance Industries

• Performance Support,

e-Learning and Blended Learning

Consulting, Conceptual Design,

Realization, Integration, Marketing,

Controlling

All from one source!



Performance Support

Performance Support

• Integration of learning into the working process

• Provide learning precisely when it is needed in the

quantity and depth required

• Shift from “just-in-case” learning to “just-in-time”

learning



Performance Support Complex Enterprises

Example Structure

Holding

Subsidiary 1 Subsidiary 2 Subsidiary n

Target

Group 3

Target

Group 4

Target

Group 1

Target

Group 1

Target

Group 2




Example Structure, Insurance Company

Holding

Subsidiary 1

Sales

Force

Subsidiary 2 Subsidiary 3

Bond

Brokers

Free

Broker

Office

Work

Call

Center

Learning & Training

Department



Performance Support and Complex Enterprises

Challenges for the Learning & Training Department

• Managing all the different changes in the learning resources

- Amendments driven changes

- Product driven changes

- Process driven changes

• Keeping track of all target systems

• Delivering the right learning resources to the right target system

• Managing the huge amount of data that has to be transferred

• Handling the different periods of actualization

• Maintaining the individual learning resources



Intrinsic Performance Support




Example of an Embedded Learning Resource (Performance Support System)

Learning Resource to embed

Embed-Tag




Example of an Embedded Learning Resource (Target Software System)

Embed-Tag




Example of an Embedded Learning Resource (Target Software System)

Embedded Learning Resource



Performance Support and Complex Enterprises

Challenges using embedded learning resources

• Content integrity

• Authorization and data security

• Organization and responsibility

• Size of learning sessions

Solutions

• Efficient embedding mechanism

• Role-based knowledge access strategy

• Automated notification system

• Reference lists and maps of the embedded learning resources

• Usage of mirco learning sessions (5-10 minutes)



Summary

• Learning can be brought to the workplace

• Knowledge has to be provided precisely when it is needed

in the quantity and depth required

• Embedded mirco learning sessions are one

solution for intrinsic performance support

• Integrity, data security and organization

are hard but manageable challenges



Thank you [email protected]

http://www.slideshare.net/blumpatrick

oeb2011 performance support through embedded learning micro sessions

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