odot-is leadership and business review

11

presented bypresented by Ben Berry, Ben Berry, Chief Information OfficerChief Information [email protected]@odot.state.or.us

ODOT IS Leadership & Business Review

InformationInformationSystemsSystems

Oregon Department of TransportationOregon Department of Transportation



CIO UpdateCIO Update

- Key IT & Software Engineering Trends- Key IT & Software Engineering Trends- IT Staff Capacity Building - IT Staff Capacity Building - The Changing Shape of IT- The Changing Shape of IT- ISB Budget Update- ISB Budget Update- ODOT’s Security Fabric Initiative and PCI- ODOT’s Security Fabric Initiative and PCI- DMV’s eGovernment Presence- DMV’s eGovernment Presence

October 10, 2008

22

ODOTInformation Systems Leadership & Business Review

700 Summer St NE ~ Veteran’s Administration Auditorium

October 10, 20089:00am – Noon

Agenda Presenters Min. Time

Arrival – Introduction – Service Recognition! Ben Berry 10 9:00a 9:10a

Key IT & Software Engineering Trends for Portland/SW Washington Keisling discusses key findings from a recent survey of local IT & business leaders. Survey is based on responses from 80 business & IT leaders in our market. Represents "first ever" effort to benchmark key trends/key findings:

Business and IT leaders in our region are significantly more “bullish” about IT hiring and budget increases than their national counterparts

There is wide agreement about a significant “talent shortage” of IT and software professionals, with real impact on organizational success.

While organizations increasingly view IT strategy as central to their business success, considerable progress still remains to be made.

Phil KeislingExecutive Vice President, Sales and Marketing for

CorSource Technology Group. formerly Hepieric, Inc.

30 9:10a9:40a

IT Staff Capacity Building: Job Development for People with Disabilities

Daniel Ray & Guest 30 9:40a 10:10a

Break 10 10:10a 10:20a

The Changing Shape of IT – From Business Order Taking to Business Transformation

Ben Berry 30 10:20a10:50a

ISB Budget Update Barry Nathan 15 10:50a11:05a

ODOT’s Security Fabric Initiative and PCI ComplianceIBM’s AppScan pilot with Motor Carrier Applications Development

Pete Mason Michael Topik Scott Pell/Karina Stewart

20 11:05a11:25a

Oregon DMV eGovernment Program PresenceA review of DMV eGov applications

Gerald Fahrenkopf Bala Kothandapani

20 11:25a11:45a

Wrap Up All 10 11:45a11:55a

175 2:55

33

Service RecognitionService Recognition

5-Year Service Recognition (Year 2003)

Actor Arnold Schwarzenegger elected as Actor Arnold Schwarzenegger elected as California’s governor.California’s governor.

Hubble telescope detects 12.7 billion year old Hubble telescope detects 12.7 billion year old planet, nicknamed planet, nicknamed Methuselah.Methuselah.

The Space shuttle The Space shuttle ColumbiaColumbia explodes. explodes. Recording Industry Association of America cracked Recording Industry Association of America cracked

down on people who illegally swapped more than down on people who illegally swapped more than 1,000 songs over the Internet.1,000 songs over the Internet.

Thank you Thank you Rich TopielecRich Topielec – Office of Info Technology– Office of Info Technology

Thank you Thank you Royce OttesonRoyce Otteson - DMV- DMV

Thank you Thank you Jim LeamonJim Leamon – Motor Carrier Apps Dev.– Motor Carrier Apps Dev.

44


10-Year Service Recognition (Year 1998) Microsoft releases Windows 98 (First Edition). Microsoft releases Windows 98 (First Edition). New York Yankees defeat San Diego Padres to New York Yankees defeat San Diego Padres to

sweep them in the World Series.sweep them in the World Series. The first XML specification is released.The first XML specification is released. Smoking is banned in all California bars and Smoking is banned in all California bars and

restaurants.restaurants.

Thank you Thank you David DeLaveagaDavid DeLaveaga - TAD- TAD

Thank you Thank you Mary Jo BojeMary Jo Boje - DMV- DMV

Thank you Thank you Samuel RamosSamuel Ramos – Office of Info Tech– Office of Info Tech

Thank you Thank you Katherine ElginKatherine Elgin – Tech Management– Tech Management

55



Bill Clinton succeeds George H.W. Bush as Bill Clinton succeeds George H.W. Bush as the 42nd President of the U.S.the 42nd President of the U.S.

The Intel Corporation ships the first Pentium The Intel Corporation ships the first Pentium chips.chips.

Microsoft releases Windows 3.11 for Microsoft releases Windows 3.11 for Workgroups to manufacturing.Workgroups to manufacturing.

Los Angeles breaks into race riots as the Los Angeles breaks into race riots as the Rodney King Police officer's civil rights Rodney King Police officer's civil rights verdict is announced.verdict is announced.

Thank you Thank you Linda CampbellLinda Campbell - DMV- DMV

66



Dow Jones Industrial Average closes above 2,000 for Dow Jones Industrial Average closes above 2,000 for the first time;the first time;

President Ronald Reagan challenges Soviet Premier President Ronald Reagan challenges Soviet Premier Mikhail Gorbachev to tear down the Berlin Wall;Mikhail Gorbachev to tear down the Berlin Wall;

The 200th anniversary of the United States The 200th anniversary of the United States Constitution is celebrated;Constitution is celebrated;

Jessica McClure, falls down a well in Midland, Texas, Jessica McClure, falls down a well in Midland, Texas, but is later rescued.but is later rescued.

Thank you Thank you Tim DunnTim Dunn – Technology Management– Technology Management

77



Michael Jackson's song "Beat It" hits number 1 on Michael Jackson's song "Beat It" hits number 1 on the Billboard music charts.the Billboard music charts.

Sally Ride becomes the first American woman in Sally Ride becomes the first American woman in space.space.

The final episode of M*A*S*H is broadcast in the The final episode of M*A*S*H is broadcast in the USA, becoming the most watched television episode USA, becoming the most watched television episode in history with 125 million viewers.in history with 125 million viewers.

The last day that the AT&T Bell System exists before The last day that the AT&T Bell System exists before being broken up by the United States Government.being broken up by the United States Government.

Thank you Thank you Monique ReschMonique Resch – – Wireless Communications Wireless Communications

88


30-Year Service Recognition (Year 1978) Sweden is first nation to ban aerosol sprays Sweden is first nation to ban aerosol sprays

thought to damage the ozone layer.thought to damage the ozone layer. China lifts a ban on works by Aristotle, China lifts a ban on works by Aristotle,

Shakespeare and Dickens.Shakespeare and Dickens. The first computer bulletin board system is The first computer bulletin board system is

created.created. The Blues Brothers make their first The Blues Brothers make their first

appearance on Saturday Night Live.appearance on Saturday Night Live. Muhammad Ali beats Leon Spinks for the Muhammad Ali beats Leon Spinks for the

world heavyweight boxing title. world heavyweight boxing title.

Thank you Thank you Tim AvillaTim Avilla – Office of Information Technology– Office of Information Technology

99

Shared

Vision

Key IT & Software Engineering Trends for Portland/SW Washington

Phil KeislingExecutive Vice President, Sales and Marketing for CorSource Technology Group. formerly "Hepieric, Inc.”

[PDF] Key IT and Software Engineering Trends for Portland/SW Washington

1010

Daniel RayJob Development for People with Disabilities

IT Staff Capacity Building

1111

10 minuteBreak

ODOT IS Leadership & Business Review

1212

The Changing

Shape of IT

Ben BerryFrom Business Order Taking to Business Transformation

1313

ProcessImprovement

BusinessChange

InformationManagement

OperationalTechnology &

Customer Service

HardwareSoftware andOther Tools

TheTheChangingChanging

Shape of ITShape of IT

IT ValueIT Value

1414

Ok, so what’s the new IT Value?Ok, so what’s the new IT Value?

1515

Partnering with

Customers

Frontier of IT Value is moving from strictly service delivery to business strategy

Business Process Centered

Business Information

Centered

Building Relationships with Business

Partners

We are moving to Enabling and

Supporting Nonroutine Decisions

Exploiting 3 critical business assets:

Processes/Information/Collaborative Relationships

Connecting & Integrating

Technologies

IT Value:IT Value:The value frontier of IT is moving to things closer to the heart and The value frontier of IT is moving to things closer to the heart and

strategy of the Enterprise.strategy of the Enterprise.

1616

IT Strategic Plan FrameworkIT Strategic Plan Framework

BusinessResults

BusinessSystems

ISReadiness

State Legislation | Federal Mandates | Citizen Expectations | Industry Demands

IRM Projects

Community ofInterest Needs

Drive

Drive

ODOT K ey Strategies

CommonBusiness Needs

IT StrategiesIT Strategic

Projects

Map

Drive

Support

Organization Key Strategies

Common Business Needs

ITStrategies

1717

IT Strategy MapIT Strategy MapODOT Key Strategies

IT Strategies

Business Needs

Line of BusinessApplicability

1818

IS Differentiation: Listening to the Customer !

But, in a sense we areorder takers, if we are not thinking

strategically across theEnterprise.

1919

What’s Driving the Change in IT Leadership?What’s Driving the Change in IT Leadership?Ultimately, the changing role of IT leadership is being driven by external business mandates and changing business expectations.

Industry Changes

BusinessAlignment

IT Culture

Role of ITLeadership

Drivers of Change

Understanding ODOT’s transportation changes

and their impact on business performance

will provide the baseline for defining IT

leadership requirements

The Investment

Developing IT leadership capabilities that align to ODOT’s

transportation demands and business strategy

The Return

2020

How is the IT Culture Changing Effectiveness?How is the IT Culture Changing Effectiveness?

Transactional“Order Taker”

Process Orientation

Time Based

StrategicSourcing

Does what is Does what is asked to do, asked to do, order takerorder taker

Inconsistent Inconsistent process process

implementationimplementation

Primary driver of Primary driver of success is success is

meeting deadlinesmeeting deadlines

Single source, Single source, build vs. buy build vs. buy

mentalitymentality

TRADITIONAL IT Work Culture Characteristics

An organization’s culture dictates how work is performed and ultimately defines the

role of IT leadership. Traditional IT cultures rely on “chain of command” directives and meeting deadlines as key drivers of performance.

IT OrgIT OrgRolesRoles

2121

EMERGING IT Work Culture Characteristics

Less Less transactionaltransactional

and more and more collaborationcollaboration

Consistent Consistent use of use of

repeatable repeatable processesprocesses

Greater emphasis on Greater emphasis on business value vs. business value vs.

timelinesstimeliness

Strategic Strategic Sourcing Sourcing

Models, Buy Models, Buy vs. Buildvs. Build

The new IT organization is creating a work culture that increases the degree of collaboration across internal IT functions, business units, and external service providers. In addition they are defining broader definitions of success.

Transactional“Order Taker”

Process Orientation

Time Based

StrategicSourcing

IT OrgIT OrgRolesRoles

How is the IT Culture Changing Effectiveness?How is the IT Culture Changing Effectiveness?

2222

To Maximize Effectiveness in Our To Maximize Effectiveness in Our Organizational RoleOrganizational Role

In today’s dynamic business environment, In today’s dynamic business environment, managers must understand the importance of managers must understand the importance of developing a developing a longer-term, strategic view, longer-term, strategic view, and the impact that service actions might and the impact that service actions might have on the entire agencyhave on the entire agency. .

TeamworkTeamwork is essential for success, both within is essential for success, both within our ODOT divisions as well as the entire our ODOT divisions as well as the entire agency. agency.

Listening, planning, and executing are all Listening, planning, and executing are all key to ourkey to our business successbusiness success and part of and part of being a strategic decision resource. being a strategic decision resource.

2323

Evolution of a Business Strategy RoleEvolution of a Business Strategy Role

Business ViewBusiness View

System Performance

Enterprise Impact

Sys

tem

Vie

wS

yste

m V

iew

Technology

Architecture

ServicesServices

BusinessBusinessCooperationCooperation

OperationsOperations

TechnologyTechnologyProductProduct

TransformationalTransformationalValueValue

2424

SWOT Analysis: Strengths, SWOT Analysis: Strengths, Weaknesses, Opportunities & ThreatsWeaknesses, Opportunities & Threats

External FactorsExternal Factors

InternalInternalFactorsFactors

Opportunities ThreatsOpportunities ThreatsW

eakn

esse

s

Str

eng

ths

Wea

knes

ses

S

tren

gth

s

Strategies Built on Strength

DefensiveStrategies

2525

MINIMIZE

Internal Weaknesses Score

Bell-Shaped CurveBell-Shaped Curve“The Law of Things”“The Law of Things”

0 2 5 8 10

Weaknesses Strengths

Internal Strengths Score

Competitive ParityMMAAXXIIMMIIZZEE

2626

Necessity and DifferentiationNecessity and Differentiation

InternalFocus

ExternalFocus

Business Efficiency Outcome

EnterpriseNecessities

Business Agility Outcome

EnterpriseDifferentiators

2727

Gartner: Partnership DEMO ModelGartner: Partnership DEMO Model

2828

IT Solutions Always NeededIT Solutions Always NeededBut does it Rise to a State of Business Transformation?But does it Rise to a State of Business Transformation?

2929

CIOCCollaboration

IT Governance

ECM

SDC

Asset Mgt.

Taxonomy

ERP

E-Gov

BusinessTransformation

Current ODOT Business Transformation Current ODOT Business Transformation Projects based on Customer NeedsProjects based on Customer Needs

3030

Pay

roll

/ B

ud

get

Rec

ruit

/ H

ire

Pu

rch

asin

g

Agency Horizontal

CentralFunctions

Agency Vertical Core

Functions

Human Resources

Financial Management

Procurement

Forestry

Employment

Others

Revenue

DAS

DHS

ODOT

Enterprise Architecture can Expose Core Business Functions

Statewide Enterprise Services

Agency Business Services

3131

Enterprise Architecture can Enterprise Architecture can Inform ERPInform ERP

Infrastructure

Business

Technology

Application

Information (Data)

ODO

TDAS

ERP

EA

Procurement

Financials

Human ResTarget Business Architecture

Enterprise Information Architecture

Enterprise Application Architecture

Enterprise Technology Architecture

Fore

stry

Lotte

ryO

ED

DCBS

DH

S

3232

• Network Consulting• Network Design• Installation Mgt.• SW Support• Performance Analysis/Rpts.• Capacity Planning• Problem Management• NOC support 24x7 (Network Operations Center)

• Interface Engine• Data Integration

SystemIntegration

Network Services

SINGLE INFRASTRUCTURE MANAGED

Allocation of resources to Allocation of resources to areas of greatest business areas of greatest business value for the enterprisevalue for the enterprise

Technology guarantee; Technology guarantee; “growth” in backbone, “growth” in backbone, performance statewideperformance statewide

Service Level Agreements Service Level Agreements Constant predictable Constant predictable

infrastructure budgeting infrastructure budgeting System-wide (System-wide (capital/operatingcapital/operating))

State Data Center Single-State Data Center Single-point responsibility for point responsibility for Infrastructure Mgt. & Risk Infrastructure Mgt. & Risk

Flexibility to leverage State Flexibility to leverage State with single infrastructure with single infrastructure contracts contracts

A G

E N

C Y

B

U S

I N

E S

S

V A

L U

E

Key Concepts

• Internet or E- Government

• Line of Business Systems

• Process Control Systems

• Web-based Employee Services

• Supply Chain Mgt Linkages

• Customer Care applc.

• HR & Finance Applications/

Strategic Planning

Applications

Highest Custom

er Value

Highest Custom

er Value

Hardware & MaintenanceServices

Lowest Customer Value

Lowest Customer Value

Computing & Networking Infrastructure Computing & Networking Infrastructure Utility Value PropositionUtility Value Proposition

Computing & Networking Infrastructure Computing & Networking Infrastructure Utility Value PropositionUtility Value Proposition

• User Devices• Servers• Disaster Recovery• Cabling Services

• Consolidation• Server Mgt.• Database Mgt.• Email / messaging• Imaging/

Archiving

Data Center

Help Desk• Call Mgt.• Trouble Tickets• 1st Tier Resolution

• Tools Admin.• Alerts Mgt.• Critical Call Mgt.

IT Monitoring Security• Internet Mgt.• Intrusion Detect.• Content Inspection - Email - Internet - FTP

3333

ProcessImprovement

BusinessChange

InformationManagement

OperationalTechnology &

Customer Service

HardwareSoftware andOther Tools

TheTheChangingChanging

Shape of ITShape of IT

IT ValueIT Value

3434

CIO Update

ODOT IS Leadership and Business Review





odot-is leadership and business review

Documents

year service recognition

year service recognitionyear

business leaders

business transformation

business success

year old planet

f rom business order

portlandsw washington