© 2017 Cognizant

© 2017 Cognizant

October 2nd, 2017

People Data Central: Anthem’s Platform for Workforce Intelligence

1

© 2017 Cognizant 2

Today’s Presenters

Joe KalkmanVP Talent Management

Joe KnytychStaff VP Talent Insights

Anand JoshiDirector Business Analytics

© 2017 Cognizant 3

Agenda

CONTENTS

Key Challenges

Pre & Post Implementation Scenario

Key Business Drivers

Implementation Approach

Benefits Realized

© 2017 Cognizant 4

Anthem: A Health Benefits LeaderAnthem, Inc. is working to transform health care with trusted and caring solutions. Our health plan companies deliver quality products and services that give their members access to the care they need. Anthem's Blue-licensed subsidiaries and their affiliates provide a comprehensive range of group and individual health benefit, life and disability products.

© 2017 Cognizant 5

Company Overview

260,200+ Talent pool

20,000+ Projects

Founded in 1994 (NASDAQ: CTSH)

US Based HQ in Teaneck, NJ

1,255+ Active customers

100+ Global Delivery Centers

Market Cap Over $35 Bn

FY 2015 Revenue $12.4B (+21% YoY)

Re-investment Strategy funding CoEs

FY 2016 Revenue $13.5B (+8.6% YoY)

35+ Regional Sales Offices

Regional Offices Development CentersGlobal Project Footprint

Cognizant Differentiators

Strategy of

Reinvestment

Born

Global

Integrated

Service Model

Flexible

Business Model

Industry

Alignment

Talent

Management

Customer Value Associate Value Shareholder Value

Customer Centricity – Customer-First culture

End to end services partner

Global reach

“Two-in-a-box” engagement model

Reinvestment in relationships, capability enhancement

and industry solutions

Empowered teams - Culture of ownership, value creation

& Innovation

Unmatched growth opportunity

Preferred employer in Engineering and Business Schools

Lowest attrition rate among peers

Six times in a row - Fortune’s World's Most Admired

company; #1 in All Start`s list (10th year on this list)

Forbes – 9th on Fast Tech 25 list

Consistently meeting earning and revenue guidance

High Market Capital (> 37Bn) and Significant Cash

Reserve (> 3.8Bn)

Cognizant - A Responsible Global Corporate Citizen

© 2017 Cognizant 6

Rationale for Human Resources Business Intelligence

Data InsightsInformed Decisions & Actions

• Disparate Sources• Overabundance • Varied Relevance

• Senior Leaders• Line Leaders

• One Source of Truth• Evidence-based Decisions• Explicit Value

© 2017 Cognizant 7

Framing the Solution: What does is look like and how to get there?

Providing relevant and timely workforce insights that drive informed talent discussions, decisions, and investments.

Human CapitalScorecard

Talent 2020

“So What”Strategic: Scorecards/Dashboards

“What’s Happening”Operational: Workforce Intelligence

People Data Central (Curated Trends & Reports)Oracle Business Intelligence, Data Visualization, Links

People AnalyticsAI, Statistical Modeling Tools

“What If”Responsive: Advanced Analytics

HR Leaders

Business Leaders

Refined Portfolio Value

Upskilling & Partnerships

Optimized Infrastructure

© 2017 Cognizant 8

Frustrating Reality

• Learning Outcomes• Learning Mgt System• Contingent Labor• Learning Evaluation• Misc Surveys• Data queries• Data mining• Reporting• Analytics• ARRT• Many Others…• Help!

BEFORE: 2016

• Compensation• Goals & Perf Reviews• Core HR/Payroll/Benefits• Talent Acquisition• Succession Planning• Financials / Hyperion• Associate Relations• Learning Mgt System• Learning Evaluation• NAO / Exit Surveys• Wellness• ARG• NAO• ARRT• QIP

Source Systems

End User

Reader

ROPE

45 separate files!

User Interface

Other…

How do I get information?...Manual & Labor Intensive...

Source Systems People Data Central

Sample Outputs• EPI• HC Scorecard• WF Intelligence Rpts/DBs• 100s of Rpts, dashboards• ARRT, PTO, OE Gov, etc.• MtM / ROPE / LMS• Associate Surveys• Predictive Models: DFT

AFTER: 2017

• Compensation• Goals & Perf Reviews• Core HR/Payroll/Benefits• Talent Acquisition• Succession Planning• Financials-Hyperion

• Associate Relations• Learning Mgt System• Learning Evaluation• Learning Outcomes• NAO / Exit Surveys• Wellness• Contingent Labor

ROPE End User

Automated... My Portal...

© 2017 Cognizant 9

Key Business Drivers

Intuitive Data Visualization: Interactive dashboard for “Hire to Retire” Human Capital Performance Indicators

Relevance and

Adoption

Integrated access to all Human Capital data and Key Performance Indicators

Scalable: Solid foundation of HR Analytics that scales to adapt other data sources

Low TCO: Low cost associated deployment and operations

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Integrated Access all Human Capital Data

Compensation/Goals/Performance/Learn

Non Curated Data

Core HR/Payroll/Benefit

Financial Consolidation

Talent Acquisition/Succession Planning

© 2017 Cognizant 11

People Data Central

A portal for all workforce information

• “Workforce Intelligence” Interactive Dashboard

• “Insight Spotlight”, periodic spotlight on interesting business insights

• “Executive Scorecard”, a strategic view of outcome based measures

• Topical reports

• Seamless links to additional analytics and relevant external reporting tools

© 2017 Cognizant 12

Implementation Highlights

Delivery Timeline: 6 months

Project environments: 2

Critical Tasks

• Cloud infrastructure provisioning

• Application installation

• Load configuration

• Application extension to support business reporting requirements

• Development

– External data mashup

– “People Data Central” portal

– “Workforce Intelligence” interactive dashboards

– Drill-to-detail reporting collateral

– Integrated authentication with Fusion/Anthem SSO

– Data security

• Rollout training to 300+ user community

Kickoff

29 Aug '16Go-Live

15 Mar '17

2016 2017Aug Sep Oct Nov Dec Jan Feb Mar

Provisioning 29 Aug ‘16

Install 30 Sep ‘164 wks

Configure 28 Oct ‘164 wks

Extend 27 Jan ‘1712 wks

Mashup 24 Feb ‘174 wks

Rollout 15 Mar ‘174 wks

1 wk

© 2017 Cognizant 13

IntuitiveData Visualization

Availability of breadth and depth of Human Capital Metrics

• Seven Dashboards on “Hire-to-Retire” HR operations

• Fifty summary views with Drill to detail level reports

• Twenty Topical Reports

• Ten Dashboard Filters

• Thousands of unique business insights

Ad-hoc analysis using intuitive interface customized to support HR business requirements

Easy to use interface to mashup new data (e.g. Excel worksheets) with Curated Data for unique business insights

© 2017 Cognizant 14

Scalable Framework: Oracle BI Apps on Cloud Technical Architecture

© 2017 Cognizant 15

Low TCOBuilt on Oracle BI Cloud Service leveraging Oracle BI Apps HR Analytics

• Workforce Deployment (CORE HR)

• Talent Profile Management

• Compensation

• Recruitment

• Succession Planning

• Time & Labor

• Payroll

• Absence and Leave Accrual

Pre-built HCM Analytics

• Integrate data from many sources

• Fusion HCM Adapters

• Taleo Adapters

• PeopleSoft Adapters

• Universal Adapters

Built in Connectors

• “On the fly” file upload

• Mashup with curated data

Self-Service Data Discovery

• Workforce Effectiveness

• Workforce Deployment

• Workforce Development

• Retention

• Recruitment

• Absence and Accrual

• Compensation

• Talent Management

• Payroll

• Time & Labor

Seeded Dashboards

• Lower TCO than on premise solution

• Shared infrastructure administration with Oracle

Cloud Platform

• Modular approach

• Complete, “Concept to Production” sprint

• Quick ROI for each increment

• Implement Analytics module/s,

• Build extensions,

• Mashup

Agile Deployment

© 2017 Cognizant 16

Scalable Framework

Integrated Semantic Layer on BICS Platform

Interactive Visualization, Views and Dashboards

Integrated Report Catalog

Adapters and Data Mashup

On Premise Applications Oracle Cloud ApplicationsNon-Oracle Cloud Applications

© 2017 Cognizant

Tableau Analysis

Oracle Transactional Business Intelligence

Oracle BI Application HR Analytics

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Integrated Access to all Reporting/Analytical Tools

PeopleSoft Operational Reporting

Oracle Visual Analyzer

Static Content

© 2017 Cognizant 18

Refining our portfolio to show explicit value

© 2017 Cognizant 19

Upskilling & Change ManagementWe are committed to build the data/analytics mindset, muscle, and momentum for Anthem HR, increasing competency, cadence, and quality of data driven decisions…

HR Associates

Quarterly Webcasts

New Tool Training

Talent Insights Network

TI Associates

Industry Benchmarking

Skills-based Training

Stretch Assignments

Data Acumen

Data Access

Data Customization

Self-Service Tools

Expert Analysis

Data Visualization

Predictive Analytics

Story Telling

© 2017 Cognizant 20

Oracle Customer Success Management – A partner is success!

From Day 1, ongoing daily engagement with the Anthem project team and with KBACE team

Advocacy

• Anthem’s most vocal, driven, and passionate advocate within Oracle

• Helped remove roadblocks

• Escalation Management at all levels

• Secured Executive Sponsorship from within Oracle Sales as well as Oracle Development

• Helped with onboarding and understanding provisioning of all the different environments

• Conducted hands-on Visualization workshop and attended onsite F2F design/planning meetings

• Always available and easily accessible 24x7

Expertise

• Acted as Anthem’s Trusted Advisor

• Very honest and transparent which enabled building a strong partnershipHonesty

© 2017 Cognizant 21

© 2017 Cognizant 22

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