october 2014 ptdq – professional taxi driver qualification 1

October 2014October 2014

PTDQ – Professional Taxi Driver QualificationPTDQ – Professional Taxi Driver Qualification

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SQA Level 2 CertificateSQA Level 2 Certificate

Introduction to the Role of the Introduction to the Role of the Professional Taxi and Private Professional Taxi and Private

Hire Driver (QCF)Hire Driver (QCF)

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Introduction to the Role of the Introduction to the Role of the Professional Taxi and Private Hire DriverProfessional Taxi and Private Hire Driver

Designed to develop, support and Designed to develop, support and enhance the knowledge of prospective or enhance the knowledge of prospective or existing drivers who wish to begin or existing drivers who wish to begin or develop a career in transporting develop a career in transporting passengers.passengers.

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Introduction to the Role of the Professional Introduction to the Role of the Professional Taxi and Private Hire DriverTaxi and Private Hire Driver

Unit 1: Health and safety in the taxi and private hire work environment Unit 1: Health and safety in the taxi and private hire work environment Unit 2: Road safety when driving passengers in a taxi or private hire vehicle Unit 2: Road safety when driving passengers in a taxi or private hire vehicle Unit 3: Professional customer service in the taxi and private hire industry Unit 3: Professional customer service in the taxi and private hire industry Unit 4: Taxi and private hire vehicle maintenance and safety inspections Unit 4: Taxi and private hire vehicle maintenance and safety inspections Unit 5: The regulatory framework of the taxi and private hire industry Unit 5: The regulatory framework of the taxi and private hire industry Unit 6: Taxi and private hire services for passengers who require assistanceUnit 6: Taxi and private hire services for passengers who require assistance Unit 7: Routes and fares in the taxi and private hire vehicle industriesUnit 7: Routes and fares in the taxi and private hire vehicle industries Unit 8: Transporting of parcels, luggage and other items in the taxi and private Unit 8: Transporting of parcels, luggage and other items in the taxi and private

hire industries hire industries Unit 9: Transporting of children and young persons by taxi or private hire Unit 9: Transporting of children and young persons by taxi or private hire

vehicle vehicle

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Unit 1Unit 1

Health and safety in the Health and safety in the Taxi and Private Hire Taxi and Private Hire

work environmentwork environment

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Purpose of this unit is for learners to Purpose of this unit is for learners to demonstrate an understanding of health and demonstrate an understanding of health and safety in the work environment of the taxi safety in the work environment of the taxi and private hire driver. and private hire driver.

This unit is suitable for learners working as This unit is suitable for learners working as drivers in the taxi and private hire industry drivers in the taxi and private hire industry and those who are preparing to enter the and those who are preparing to enter the industryindustry.. 66


Although the taxi and private hire industry is well Although the taxi and private hire industry is well regulated drivers and their customers may sometimes regulated drivers and their customers may sometimes face emergency situations or even find themselves in face emergency situations or even find themselves in danger. danger.

This unit illustrates the need for learners to be aware of This unit illustrates the need for learners to be aware of the risks and hazards they may face as drivers and know the risks and hazards they may face as drivers and know what to do to avoid or reduce their effects.what to do to avoid or reduce their effects.

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Learners will need to be able to identify the main health and safety Learners will need to be able to identify the main health and safety regulations that protect the driver, customer and other road users. regulations that protect the driver, customer and other road users.

They will need to understand hazards and risks and ways to reduce They will need to understand hazards and risks and ways to reduce them. them.

Learners are required to understand the role of the emergency Learners are required to understand the role of the emergency services, and how to plan ahead for unexpected events.services, and how to plan ahead for unexpected events.

The learner will also have to learn how to deal with stress and The learner will also have to learn how to deal with stress and understand how to use conflict management techniques.understand how to use conflict management techniques.

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Emergencies and incidents can happen despite Emergencies and incidents can happen despite risk assessments and forward planning. risk assessments and forward planning.

In this unit the learner will understand how to In this unit the learner will understand how to meet their duty of care towards their customers meet their duty of care towards their customers following a vehicle breakdown or other incidents following a vehicle breakdown or other incidents and outline what actions they can take.and outline what actions they can take.

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This unit is based on Unit 1 of the GoSkills’ This unit is based on Unit 1 of the GoSkills’ National Occupational Standards for Road National Occupational Standards for Road Passenger Vehicle Driving.Passenger Vehicle Driving.

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Section 1.1:Section 1.1:

Know how to ensure Health and Safety in Know how to ensure Health and Safety in the taxi and private hire work environmentthe taxi and private hire work environment

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Know how to ensure health and safety in Know how to ensure health and safety in the taxi and private hire work environmentthe taxi and private hire work environment

Identify the main Health and Safety Regulations and Identify the main Health and Safety Regulations and policies that protect the driver, customer and other road policies that protect the driver, customer and other road usersusers

Describe the difference between a hazard and a riskDescribe the difference between a hazard and a risk Describe hazards a driver may face during a dutyDescribe hazards a driver may face during a duty Describe possible responses to identified hazards to limit Describe possible responses to identified hazards to limit

risk to self, customers and other road usersrisk to self, customers and other road users

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Main Health and Safety Main Health and Safety RegulationsRegulations

Health and Safety at Work Act (1974); Road Health and Safety at Work Act (1974); Road Traffic Act Traffic Act (1988); Control of Substances Hazardous to Health (COSHH)(1988); Control of Substances Hazardous to Health (COSHH)

Regulations (2002); Motor Vehicles (Seat Belt) Regulations Regulations (2002); Motor Vehicles (Seat Belt) Regulations (1993 and 2006);(1993 and 2006);

The Health Act (2006) – Smoke Free (Vehicle Operators and The Health Act (2006) – Smoke Free (Vehicle Operators and Penalty Notices)Penalty Notices)

Regulations (2007); Equality Act (2010); Safeguarding Regulations (2007); Equality Act (2010); Safeguarding Vulnerable Groups ActVulnerable Groups Act

(2006); Working Time Regulations (1988 – with subsequent (2006); Working Time Regulations (1988 – with subsequent amendments 1999–2006)amendments 1999–2006)

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Hazards and risksHazards and risks

hazard definition (anything that can cause hazard definition (anything that can cause harm); harm);

Risk definition (the chance, high, medium or Risk definition (the chance, high, medium or low, that someone will be harmed by the low, that someone will be harmed by the hazard)hazard)

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Hazards a driver may faceHazards a driver may face

everyday hazards everyday hazards (other road users’ behaviour, difficult (other road users’ behaviour, difficult

passengers, suspicious passengers, criminal or passengers, suspicious passengers, criminal or dangerous behaviour, suspect packages, dangerous behaviour, suspect packages, dangerous road layouts, weather, taxi ranks at dangerous road layouts, weather, taxi ranks at night, manual handling, wheelchairs, night, manual handling, wheelchairs, breakdowns, accidents, overbooking, busy breakdowns, accidents, overbooking, busy traffic)traffic)

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Responses to hazards to limit riskResponses to hazards to limit risk

limit risk (to driver, to customer, to other road users); limit risk (to driver, to customer, to other road users); responses (identify the hazards, look at the Health and Safety responses (identify the hazards, look at the Health and Safety

Executive (HSE) website, use knowledge and experience, Executive (HSE) website, use knowledge and experience, carry out risk assessment training, conflict management, carry out risk assessment training, conflict management, onboard camera, personal alarm, maintain contact, driver onboard camera, personal alarm, maintain contact, driver shield, listen to road and traffic reports, check weather shield, listen to road and traffic reports, check weather forecasts, carry out vehicle safety checks, know any forecasts, carry out vehicle safety checks, know any emergency radio code words and responses.emergency radio code words and responses.

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Risk AssessmentRisk Assessment type (simple plan worked out in head, plan worked out type (simple plan worked out in head, plan worked out

by operator); steps to risk assessment by operator); steps to risk assessment (1 – look for hazards, (1 – look for hazards, 2 – decide who might be harmed, 2 – decide who might be harmed, 3 – evaluate the risk and decide whether existing 3 – evaluate the risk and decide whether existing

precautions are adequate or more should be done to precautions are adequate or more should be done to reduce the risk to as low as reasonablyreduce the risk to as low as reasonably

practicable (ALARP), practicable (ALARP), 4 – record findings, 4 – record findings, 5 – review risk assessment and revise it if necessary)5 – review risk assessment and revise it if necessary)

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Know how to ensure health and safety in Know how to ensure health and safety in the taxi and private hire work environmentthe taxi and private hire work environment Outline the ‘duty of care’ a driver has in relation to Outline the ‘duty of care’ a driver has in relation to

customers and other road userscustomers and other road users Describe consequences of not following health and Describe consequences of not following health and

safety rules and regulationssafety rules and regulations Identify the types of insurance that a driver requires for Identify the types of insurance that a driver requires for

indemnifying self or customer(s) for harm or lossindemnifying self or customer(s) for harm or loss Describe how to prevent physical risks as a result of Describe how to prevent physical risks as a result of

manual handling, movements and posturemanual handling, movements and posture

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Driver Duty of CareDriver Duty of Care (to customers, to other road users): principles (to customers, to other road users): principles

of ‘duty of of ‘duty of care’; Management of Health and care’; Management of Health and Safety at Work Regulations (1992, updated Safety at Work Regulations (1992, updated 1999); police investigation of any injury or 1999); police investigation of any injury or death (where cause for concern over a vehicle death (where cause for concern over a vehicle or employee, if they suspect carelessness or or employee, if they suspect carelessness or recklessness by company or owner driver)recklessness by company or owner driver)

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Consequences of not following Consequences of not following regulationsregulations

increased risk of injury or death;increased risk of injury or death; HSE and/or police investigation; licence HSE and/or police investigation; licence

suspension or revocation; suspension or revocation; legal action;legal action; Prison; financial loss (fines, loss of Prison; financial loss (fines, loss of

livelihood); livelihood); damage to company reputationdamage to company reputation

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InsuranceInsurance

hire and reward insurance, either hire and reward insurance, either comprehensive or third party;comprehensive or third party;

personal indemnity insurance – covers public personal indemnity insurance – covers public liability; public and employer liability liability; public and employer liability insuranceinsurance

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Prevent Physical RiskPrevent Physical Risk no limit given by Manual Handling Operationsno limit given by Manual Handling Operations Regulations for weight threshold; lift dependent Regulations for weight threshold; lift dependent

on build; ensure riskon build; ensure risk assessment has been taken; follow basic rules assessment has been taken; follow basic rules

(stop and think, position the(stop and think, position the feet, adopt a good posture, keep close to the load, feet, adopt a good posture, keep close to the load,

do not wrench, move thedo not wrench, move the feet, place the load)feet, place the load)

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Section 1.2:Section 1.2:

Understand how to prevent and protect Understand how to prevent and protect driver and customers from potential driver and customers from potential

hazards and riskshazards and risks

Understand how to prevent and protect Understand how to prevent and protect driver and customers from potential driver and customers from potential hazards and riskshazards and risks Describe the role of the emergency services and Describe the role of the emergency services and

personnel that can support a driver in the course of personnel that can support a driver in the course of their dutiestheir duties

Explain how to reduce and prevent emotional stress Explain how to reduce and prevent emotional stress and anger when drivingand anger when driving

Describe how to use appropriate equipment and alarm Describe how to use appropriate equipment and alarm systems to act as a deterrent and limit personal risk to systems to act as a deterrent and limit personal risk to a drivera driver

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Driver SupportDriver Support

emergency services (police, fire, ambulance, coastguard emergency services (police, fire, ambulance, coastguard — role,— role,

how to contact); support personnel for driver — rank how to contact); support personnel for driver — rank marshals (reduce riskmarshals (reduce risk

when picking up passengers in town/city centres), traffic when picking up passengers in town/city centres), traffic wardens, licensingwardens, licensing

officers, dispatch office staff (relay to dispatch office to officers, dispatch office staff (relay to dispatch office to implement contingencyimplement contingency

plan), trade associations and trade unionsplan), trade associations and trade unions

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Reduce Stress and AngerReduce Stress and Anger

awareness of what makes you stressed; symptoms ofawareness of what makes you stressed; symptoms of stress, eg anxiety, dry mouth, shallow breathing, rapid stress, eg anxiety, dry mouth, shallow breathing, rapid

heartbeat; anticipateheartbeat; anticipate stressful situations to make them easier to deal with; be stressful situations to make them easier to deal with; be

assertive — protectassertive — protect own rights while respecting other people’s; change attitude — own rights while respecting other people’s; change attitude —

refuse to berefuse to be stressed by others; take care of health – including breathing, stressed by others; take care of health – including breathing,

posture, exercise,posture, exercise, lifestyle; confidence in the roadworthiness of vehiclelifestyle; confidence in the roadworthiness of vehicle

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Equipment and Alarm SystemsEquipment and Alarm Systems personal alarms and panic switches connected to base; personal alarms and panic switches connected to base; vehicle radio; vehicle radio; code words and responses; code words and responses; private line contact; securityprivate line contact; security cameras (privacy laws); cameras (privacy laws); datahead/global positioning system (GPS); datahead/global positioning system (GPS); safety guards and screens; safety guards and screens; swipe card reader to reduce cash carried; swipe card reader to reduce cash carried; four-door security lock; four-door security lock; mobile phonemobile phone

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Understand how to prevent and protect Understand how to prevent and protect driver and customers from potential driver and customers from potential hazards and riskshazards and risks Describe the use of conflict management Describe the use of conflict management

techniques to limit personal riskstechniques to limit personal risks Explain the importance of a healthy lifestyle in Explain the importance of a healthy lifestyle in

relation to a driver’s dutiesrelation to a driver’s duties Explain the importance of contingency Explain the importance of contingency

planning when unforeseen incidents and planning when unforeseen incidents and emergencies occuremergencies occur

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Conflict ManagementConflict Management

recognising difficult situations; recognising difficult situations; strategies (collaboration,strategies (collaboration,

compromising, accommodating, compromising, accommodating, competition – ‘win’, avoiding); competition – ‘win’, avoiding); passengerpassenger

exclusion lists for known bad exclusion lists for known bad customers (‘blacklists’)customers (‘blacklists’)

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Importance of Healthy LifestyleImportance of Healthy Lifestyle

medical certificate requirements medical certificate requirements (every 5 years after 45, yearly after (every 5 years after 45, yearly after

65, medical Group 2 listed 65, medical Group 2 listed categories); categories);

awareness that driving is a sedentary awareness that driving is a sedentary lifestyle so should take exercise, plan lifestyle so should take exercise, plan diet; recognise fatigue, smoking and diet; recognise fatigue, smoking and lifestyle issueslifestyle issues

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Contingency PlanningContingency Planning risk assessment approach to health and safety will allow risk assessment approach to health and safety will allow

for contingency planning; for contingency planning; allow for understanding of risks; procedures and plans in allow for understanding of risks; procedures and plans in

place to limit the risk; place to limit the risk; control measures where necessary; control measures where necessary; ignoring risks can be expensive for driver and/or operator, ignoring risks can be expensive for driver and/or operator, if duty of care is not good enough may be sued; if duty of care is not good enough may be sued; contingency planning starts with communicating the contingency planning starts with communicating the

problem to the right person/officeproblem to the right person/office

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Section 1.3:Section 1.3:Understand how to respond to anUnderstand how to respond to an

emergency or incident when drivingemergency or incident when drivinga taxi or private hire vehiclea taxi or private hire vehicle

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Understand how to respond to an emergency or Understand how to respond to an emergency or incident when driving a taxi or private hire vehicleincident when driving a taxi or private hire vehicle

Explain why it is important to follow a customer’s Explain why it is important to follow a customer’s instructions in an incident or emergency involving instructions in an incident or emergency involving that customerthat customer

Outline action to be taken in the event of vehicle Outline action to be taken in the event of vehicle breakdown at the roadsidebreakdown at the roadside

Explain the necessity of ensuring the customer’s Explain the necessity of ensuring the customer’s safety and welfare in the event of an incident or safety and welfare in the event of an incident or emergencyemergency

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Customer EmergenciesCustomer Emergencies

importance of customer’s instructions in importance of customer’s instructions in customercustomer

emergencies; ask about wellbeing; offer emergencies; ask about wellbeing; offer suitable assistance; suitable assistance;

Recommend practical measuresRecommend practical measures

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Vehicle BreakdownVehicle Breakdown position vehicle safely; hazards and interior position vehicle safely; hazards and interior

lights; evacuatelights; evacuate passengers (hard shoulder if motorway); alert passengers (hard shoulder if motorway); alert

police if vehicle in dangerouspolice if vehicle in dangerous position; use warning triangle (not on position; use warning triangle (not on

motorway); if a member, call roadsidemotorway); if a member, call roadside assistance organisation; support and look after assistance organisation; support and look after

customers; contact operator orcustomers; contact operator or base with all details; wait with customers until base with all details; wait with customers until

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Customer’s safety and welfare in the Customer’s safety and welfare in the event of an incidentevent of an incident

Driver responsibility for the safety and welfare of Driver responsibility for the safety and welfare of customers whilst in vehicle (duty of care); customers whilst in vehicle (duty of care);

Consequences of not following policies and Consequences of not following policies and contingenciescontingencies

customers might be injured or illnesses might get worse, customers might be injured or illnesses might get worse, vehicle could be taken off road, vehicle could be taken off road, investigations into licence, investigations into licence, future insurance costs may rise, future insurance costs may rise, police investigation, being sued, potential loss of income)police investigation, being sued, potential loss of income)

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Understand how to respond to an emergency Understand how to respond to an emergency or incident when driving a taxi or private hire or incident when driving a taxi or private hire vehiclevehicle

Explain the importance of providing Explain the importance of providing reassurance to customers who may be in reassurance to customers who may be in shock, worried or concernedshock, worried or concerned

Outline the actions that a driver can take when Outline the actions that a driver can take when confronted with a road accident or other acute confronted with a road accident or other acute emergencyemergency

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Reassuring CustomersReassuring Customers Importance (creating trust, feeling of Importance (creating trust, feeling of

security); security); Show concern and understanding; Show concern and understanding; Offer choice of destination; Offer choice of destination; Utilise knowledge of local areaUtilise knowledge of local area

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Road ActionsRoad Actions Warn other traffic with hazard lights and Warn other traffic with hazard lights and

triangle (not on motorways); triangle (not on motorways); check for fire or fire hazards; check for fire or fire hazards; no smoking; no smoking; dial 999; dial 999; switch off all engines; switch off all engines; carry out first aid if trained; carry out first aid if trained; do not move casualties unless in need do not move casualties unless in need

of resuscitation or in immediate danger; of resuscitation or in immediate danger; keep casualty and self warmkeep casualty and self warm

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AssessmentAssessment

This unit will be assessed through an This unit will be assessed through an onscreen multiple choice question onscreen multiple choice question assessment via SQA Solar.assessment via SQA Solar.

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Indicative ReadingIndicative Reading BooksBooks

DFT, DSA, HMSO – DFT, DSA, HMSO – The Official Highway The Official Highway Code (The Stationery Office, 2007) Code (The Stationery Office, 2007) ISBN ISBN 97801155281499780115528149

DSA – DSA – The Official DSA Guide to Driving – The Official DSA Guide to Driving – The Essential Skills (The Stationery The Essential Skills (The Stationery Office, Office, 2007) ISBN 97801155281702007) ISBN 9780115528170

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Indicative ReadingIndicative Reading

PublicationPublication

Department for Transport (DfT) – Department for Transport (DfT) – Taxi and Private Hire Licensing: Taxi and Private Hire Licensing: Best Practice Guidance (March Best Practice Guidance (March 2010)2010)

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Indicative ReadingIndicative Reading

Magazines and JournalsMagazines and Journals

On RankOn Rank Private Hire and Taxi MonthlyPrivate Hire and Taxi Monthly Taxi-TodayTaxi-Today

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WebsitesWebsites www.dft.gov.uk/dsa Driving Standards Agency www.dft.gov.uk/dsa Driving Standards Agency www.dft.gov.uk/publications/taxi-privatehire-licensingwww.dft.gov.uk/publications/taxi-privatehire-licensing DfT – Taxi and Private Hire LicensingDfT – Taxi and Private Hire Licensing Best Practice GuidanceBest Practice Guidance www.goskills.org GoSkills – Sector Skills Councilwww.goskills.org GoSkills – Sector Skills Council www.hse.gov.uk The Health and Safety Executive (HSE)www.hse.gov.uk The Health and Safety Executive (HSE) www.legislation.gov.uk UK Legislationwww.legislation.gov.uk UK Legislation www.onrank.co.uk www.onrank.co.uk On Rank – taxi driver magazineOn Rank – taxi driver magazine www.phtm.co.uk www.phtm.co.uk Private Hire and Taxi MonthlyPrivate Hire and Taxi Monthly www.taxiforums.co.uk The Taxi Drivers’ Forumwww.taxiforums.co.uk The Taxi Drivers’ Forum www.taxi-today.com www.taxi-today.com Taxi-Today – trade magazineTaxi-Today – trade magazine

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QUESTIONS !!!!!!!QUESTIONS !!!!!!!

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october 2014 ptdq – professional taxi driver qualification 1

Documents