october 2011 royalreview - october... · october 2011 a monthly ... expand operating room hours and...

royalreviewOCTOBER 2011

A m o n t h ly p u b l i c At i o n f o r r V h s tA f f p r o d u c e d b y t h e c o r p o r At e c o m m u n i c At i o n s d e pA rt m e n t

pA G e 1r V h r oyA l r e V i e W Exceptional People. Exceptional Care

RVH gets top marks from Accreditation Canada

royal Victoria hospital received the final report from Accreditation canada and has achieved full Accreditation. this is a phenomenal result as only 20 per cent of healthcare facilities surveyed receive this high ranking. it is the highest ranking possible from Accreditation canada.

to receive full Accreditation, without conditions, an organization must meet 90 per cent or more of the high priority criteria as outlined by Accreditation canada. rVh met and exceeded these expectations.

“Accreditation is one of the most effective ways for healthcare organizations to regularly and consistently examine and improve the quality of their services. healthcare organizations that participate in Accreditation canada’s programs are evaluating their performance against national standards of excellence,” says Janice skot, rVh president and ceo. “We embrace this process as it allows us to shine the light on our successes, as well as areas where we could improve. What our ranking tells us is that we are doing exceptionally well on all fronts. this is due in large part to the leadership shown by so many throughout the surveying process, as well as the staff’s commitment to patient safety and an organization-wide focus on quality improvement.”

Accreditation canada recognized rVh for two leading practices including canada’s first temporary radiation treatment clinic and the collaborative, award-winning, thoracic intake clinic. rVh was also recognized for many other innovative practices and received positive comments about the dedicated staff and the outstanding volunteer program.

Royal Vic receives $13.8 million to begin operating expansion

rVh has learned it will receive $13.8 million in new base funding this year to begin expanding services, as part of the phase 1 expansion project. this post construction operating plan (pcop) funding will be used to increase patient visits and procedures and to fund additional facility costs. the money will also support staff recruitment and orientation to the new building, as well as equipment commissioning.

pcop funding is a critical piece of the hospital expansion puzzle as it is used to pay for the additional costs associated with increased services, patient volume and workload that will come with the redevelopment. this is the third installment of pcop funding that royal Victoria hospital has received, bringing the total to more than $18 million. that money will flow over three years and is rolled into the hospital’s annual operating budget.

“receiving this funding is a very important milestone for rVh, as we enter the homestretch of construction on our ambitious expansion,” says Janice skot, president and ceo. “Knowing adequate operational funding is in place allows our staff, physicians and volunteers to focus on a safe, carefully-phased move into the new building. over the next several months we will steadily ramp up our volumes and services so that when we open the doors to the phase 1 expansion in early-2012, we are fully prepared.”

this has been a successful few months for rVh in terms of funding. in addition to receiving $800,000 in new operational funding for a second mri unit, we also received $4.5 million in one-time transitional funding to open 24 interim transitional beds, expand operating room hours and retrofit existing space for new day surgery suites, as well as expand Geriatric emergency and nurse practitioner coverage.

(left to right) Jon babulic (chair, rVh board of directors), Jennifer rodgers (director, patient safety, Quality & risk management), Jonathan Wiersma (director, decision support), tricia swartz (Accreditation and patient safety specialist) and

Janice skot (president and ceo) celebrated news of the funding at a recent meeting of rVh’s board of directors.

r V h r oyA l r e V i e W Exceptional People. Exceptional CarepA G e 2

royal review october 2011

Retirements

(Left to right) Pam Bates, Cheryl Godin and Margo Robinson

Pam Bates (RN, Birthing Unit)pam bates started at rVh in obstetrics

as an rnA in 1969 and then became an rn in 1977. she has lived in barrie for 39 years and celebrated her last day at rVh on August 25. now that pam is retired, she looks forward to spending more time at the cottage, catching up on some projects around the house, gardening, skiing and snowshoeing. she’s soon off to chicago and then hopefully to europe next year for her 40th wedding anniversary.Cheryl Godin (RN, 4SA)

cheryl Godin officially ended her 40 year career at rVh on July 27 after having spent her entire training and professional life at rVh. throughout her time at the hospital, cheryl worked as a float nurse and then in obstetrics and the special care nursery. now that retirement is upon her, cheryl is saying yes to opportunities she hadn’t considered before. she feels she “has more to contribute” and is also spending more time with her grandchildren. Margo Robinson (RN, 4SA)

After spending her entire career at rVh in obstetrics, margo robinson officially retired on August 22. margo now looks forward to travelling and line dancing, as well as enjoying more live theatre with her husband as members at the shaw, stratford and drayton festivals. margo also wants to continue volunteering at the food bank and is contemplating a return to higher education.

SERVICE PEOPLE

Patient Satisfaction: What’s working well

patient satisfaction represents all the reasons why so many staff and physicians at rVh decided to get into healthcare in the first place. it represents a career full of purpose, worthwhile work and making a difference. the vast majority of healthcare professionals are committed to excellence. excellence means caring for patients in the safest and highest quality way we can given the tools and skills available.

earlier this year, the Royal Review took at look at several of the service excellence teams involved in the be excellent! initiative. one of these teams is the service excellence measurement team responsible for measuring, interpreting and communicating the progress of the hospital’s goals for patient satisfaction. the team members are the in-house experts on key metrics for patient satisfaction and can relay information about improving patient satisfaction to colleagues around the hospital.

research tells us there are four common drivers of patient satisfaction – communication, pain management,

personal need fulfillment and response to call lights. And based on the satisfaction results for our medical and surgical patients in fiscal year 2010/11, rVh does many things very well.

Our Strengths: • courtesy of admission

• courtesy of nurses

• courtesy of physicians

• nurses and physicians working together

• physicians acknowledge patient during consultation

• overall physician care

When asked for comments, patients of both

the medicine and surgery programs have very positive things to say about their experiences at rVh.

so often we hear only the negative experiences about hospitals, but what we need to remember each day is that we really can have an impact on people just by doing what we do every day. here are just a few examples of the complimentary words.

“I am very appreciative of the prompt and good service by RVH.”

“I am very grateful to all for the exceptional treatments I received. The nurses who looked after me were like angels, very caring and loving. I feel privileged to have been a patient in your hospital.”

“All staff were amazing. They worked together quite well and they all care about the patient. We are lucky to have a fine, first class hospital. If I ever win a lottery, I will not forget this hospital. Thank you all for saving my life.”

Keep up the exceptional work!

Organization Goal: Improve Patient Satisfactionbased on the most recent indicators, patient satisfaction has

drastically improved between Q4 of fiscal year 2010/11 and Q1 of 2011/12 and we continue to trend upward.

r V h r oyA l r e V i e W Exceptional People. Exceptional Care pA G e 3


rVh is implementing a new medication management system throughout the hospital which includes transitioning to a unit dose system, and begins with the installment of automated dispensing cabinets, manufactured by omnicell, in the ed, icu and or. A complete

Another Canadian firstbarrie and the surrounding communities

came through again for the rVh Auxiliary!the rVh Auxiliary’s Annual tag days was

a rousing success again this year. thanks to the wonderful people of barrie, innisfil, stroud, craighurst and other communities, we surpassed a total of $21,450.

many thanks goes to Jean mcGinley and her ‘behind the scene’ team of between 40 to 50 volunteers and over 300 ‘tagger - Volunteers’. they all cheerfully braved cool temperatures to raise funds for the Auxiliary’s commitment of $1.5 million, for the new seven-bed coronary care unit.

What’s up next?be sure to add the rVh Auxiliary’s Annual

bazaar and bake sale to your calendars. our annual major fundraiser will take place at the A.n.A.f. club, on George st. in barrie, on saturday, november 5, 2011, from 9 a.m. to 1 p.m.

brand new to the bazaar this year is our first ‘penny sale’! there is something for everyone and children are welcome. there are free giveaways for kids, face painting and clowns. Admission is free, the facility is wheelchair accessible and there are bank machines on the premises. please go green by bringing your own bags for filling up with treasures and the yummiest treats of all kinds.

Out of the blueBy Lorri Champagne, RVH Auxiliary Public Relations

QUALITYAUXILIARY

SERVICE

to provide more effective and efficient care, royal Victoria hospital has opened a new central outpatient registration. to celebrate the opening of the office located just inside the current main entrance, hilary rodrigues, rVh’s chief financial executive, joined linda long, director of health records, and the team

responsible for the new initiative. All out patients will now register at central outpatient registration with the exception of those visiting rVh for Ambulatory care, outpatient laboratory, fracture clinic, Women’s imaging, pre-admission clinic, Arthroplasty intake clinic, surgical services, imaging, mental health, birthing unit or oncology.

New central patient registration area

roll-out to all acute care areas will take place over the next three to five years.

these unit dose cabinets also represent another canadian first for rVh as we are the first hospital in canada to purchase omnicell’s new technology. the cabinets are stocked with unit dose packaged medications specific to the particular care area, and also contain narcotics and controlled medications, while providing required security and documentation associated with these medications.

“A unit dose is the amount of a medication administered to a patient in a single dose. A unit dose system means that medications are dispensed in a ready-to-administer format and usually no more than 24 hours supply is provided by the pharmacy,” says Judy chong, director of the pharmacy. “this system is also considered a best practice because it provides improvements in medication safety, system efficiency, job satisfaction and effective use of human resources. it is also standard for medication management by Accreditation canada.”

the unit dose cabinets at rVh will improve both patient and staff safety, as well as reduce nursing time related to narcotic medication control, provide more time for pharmacy staff to devote to medication safety and patient care, increase nurse satisfaction due to reduction of the risk of medication errors, and improve workflow.

training for staff on the cabinets located in the ed, icu and or, is taking place this fall.

rVh Auxillary member, sandy



WANT TO WIN AN IPAD?We’re giving one a week away until October 28th.

Complete your Employee Experience Survey,let your manager know and they’ll enter your name in the draw to win.

EMPLOYEE EXPERIENCE SURVEY

Childrens Development Services moves

staff from the children’s development team including manager, mary riggin-springstead, and director of Women and children’s program, Karen fleming, gathered alongside some young clients and Janice skot,

president and ceo, to celebrate the grand opening of their new ‘home’ at barrie by the bay, (80 bradford street). the new location houses the simcoe county preschool speech and language program, preschool occupational therapy, the simcoe muskoka parry sound infant hearing program intervention services and the simcoe county Autism diagnostic team.

PEOPLE

Hand Hygiene Championsthe ipAc team would like to

recognize the outstanding hand hygiene efforts of rVh’s allied health professionals. these dedicated team members include occupational therapists, physiotherapists, environmental services, pharmacy,

Quality utilization management program (Qump) and community care Access centre staff.

RVH Auxiliary honours its Blue Brigadethe rVh Auxiliary recently recognized outstanding and exceptional volunteers

during its annual awards tea.one of these incredible volunteers is Jean hewitt, who was honoured this year

with the Award of distinction.hewitt began her volunteer career in 1988 and soon became part of the

Auxiliary executive where she filled many roles including president.her contributions were recognized in 1999 with the outstanding service

Award and the Auxiliary life membership. many of the hospital staff have come to know her as “Queen Victoria,” a role she gladly plays at any special hospital event which requires a “royal presence.”

“those of us who work in the healthcare industry and, especially in a busy hospital setting, know first hand how important volunteers are,” says Janice skot, rVh president and ceo. “in fact, i would say - without volunteers our hospital could not function.”

in addition to Jean hewitt’s award, Jessie Aitken, Jean noy, Jo nutt, Kathy parliament, Joy rodgers, Jennifer srigley and margaret tervit, received life memberships.

Auxiliary members were also honoured for years of service including: norma stevenson - 50 years; helen needham – 45 years; eileen scruton and margaret Whelan – 35 years; beverley browne – 30 years and doris Allen, eva marton, sheila rothwell and mary rose stone – 25 years. Volunteers were also honoured with outstanding service pins and Award of merit pins.

PEOPLE

Improvements in hand hygiene monitoring

the infection prevention and control (ipAc) department is pleased to announce it has a new electronic hand hygiene audit tool. With the support and expertise of rob farrell, the clinical informatics and

Applications team and data analyst Zhilong Jin (decision support), ipAc has completed a small pilot project and begun to use the new electronic audit tool for all data input. more info on the audit tool will follow in later editions of the newsletter.

QUALITY

Jon Babulic (left), Chair of the RVH Board of Directors, was in attendance with Janice Skot (right) to present the awards to recipients such as Jean Hewitt (centre)

who won the Award of Distinction.

SERVICENew org chart released

rVh recently released its revised organizational chart. due to rVh’s remarkable growth, we have also had to adapt some of our structures and procedures. the reporting structures outlined in the org chart will not only help align our new scope of services, but will better prepare us to manage the increased patient volumes and staffing levels.

to view the new organizational chart, please visit the intranet under the important news section or the rVh website under the About rVh section.



Cell phone policy changesrVh recently revised its policy regarding

cell phone use within the hospital. Advances in technology mean the previous ban on the use of electronic devices has been lifted throughout the majority of the hospital, with the exception of the special care nursery. in all areas of the hospital, devices should be set to vibrate at all times and hospital staff has the authority to restrict the use of electronic devices if they determine it is interfering with patient care.

Hospital Happenings United Way campaign kicks off!RVH has changed its policy regarding

cell phone use in the hospital.

Cell phone use by the public is now permitted

throughout the hospital with the exception of the

Special Care Nursery.

For further details on the policy change and the guidelines for public usage, please visit the intranet.

More details regarding the kick-off event will follow at a later date.

hardship can befall anyone – regardless of socio-economic position. And if this is unfortunately the case, we may have to rely on a community organization to help us through that hardship. for the past 52 years, the united Way has funded member agencies and community impact initiatives supporting children, people with special needs, the homeless, youth and adults.

one in three residents of simcoe county, or approximately 150,000 people had their lives improved last year by programs and services supported by the united Way of Greater simcoe county. more than $1.62 million was raised through the united Way’s employee campaign in 2010 with RVH raising $30,577.08 through staff contributions!

in fact, the money raised by the united Way is the largest non-government source of social services funding in simcoe county. this funding is distributed throughout organizations such as:

• ymcA of simcoe muskoka• canadian hearing society• deaf Access simcoe muskoka• epilepsy simcoe muskoka• simcoe county Association for the

physically disabled• david busby street centre• simcoe community services• family services york regionsonce again, it is time for the annual

united Way employee campaign to kick off. last year we surpassed our goal of $30,000 and now we are setting our sights on raising more than $32,000 for the 2011 campaign.

SERVICE

PEOPLE

the patient safety, Quality and risk management department, along with the infection prevention and control department, are excited to present national patient safety Week from october 31 to november 4. on november 3 from 8:30 a.m. to noon, you are invited to participate in the third annual safety fair to celebrate this important week. last year more than 200 staff visited the fair and we hope to be able to grow this great attendance and enthusiasm for staff and patient safety. be prepared for exciting booths, interactive displays, and many prizes and games. the safety fair is your opportunity to view unique safety improvements, programs and education directed at staff and patients alike. We hope to see you there!

National Safety Week 2011By Tricia Swartz, Patient Safety and Accreditation Specialist

…about the rVh health library the library can be your ultimate search engine by providing the

following services:

• databases• lit searches• Journal articles• reference collection

• interlibrary loans• internet• leisure reading

yours for the asking.

Don’t Forget

QUALITY

New mammography units in Women’s Imaging

Just in time for breast cancer Awareness month this october, rVh’s Women’s imaging program recently acquired four new digital mammography units that will improve the quality of images, use less radiation, and be more efficient, therefore improving patient flow. these state-of-the-art units produce exceptionally sharp digital images allowing technicians to see the finest details even in dense breast tissue.



StaffScoopThe

PEOPLE

tracey Keighley-clarke has assumed the role of interim Vice-president, regional cancer and clinical services. tracey was chosen to temporarily take over this portfolio for the next three to six

months while a permanent Vice-president is found. tracey will be familiar to many people at the hospital as she has been at rVh in a variety of roles for several years, most recently as the director of the simcoe muskoka regional cancer program. she has extensive experience, is highly qualified and is excited for this interim role as we continue to progress towards the opening of the new diagnostic imaging facilities, the simcoe muskoka regional cancer centre and bringing new programs to the pharmacy department in the spring of 2012.

barbara lemay joined rVh recently as the director of laboratory medicine replacing John ngui-yen who retired in the summer. barbara has been a leader in laboratory medicine for over

20 years having worked in leadership roles at the hospital for sick children, the brant community healthcare system in brantford and the children’s hospital of eastern ontario in ottawa. most recently, barbara held the position of director, laboratory medicine at the peterborough regional health centre and was the interim laboratory manager for the Weeneebayko Area health Authority at the Weeneebayko General hospital in moose factory. barbara brings leadership skills, knowledge and energy with her to rVh and she is very excited to join one of ontario’s most productive, efficient and state-of-the-art laboratory medicine departments.

Tracey Keighley-Clarke takes on new role

New Lab Director

tracey fletcher has joined rVh as the manager for the new respiratory unit. over the next couple of months, she will be working with her colleagues in the medicine program to finalize program

planning, recruitment and hiring for the new respiratory unit. tracey recently worked at toronto Western hospital as a patient care coordinator and has spent 10 years working in acute care both as a staff member and clinical educator. tracey’s experience includes intensive care, intermediate care, infection prevention and control and care for the respiratory patient. tracey graduated from york university with a bachelor of science in nursing and completed her masters of nursing through Athabasca university.

Manager of new Respiratory Unit

the rVh foundation is excited to announce that Jamie campbell has joined the team as the foundation Assistant. Although Jamie is new to the foundation office he is certainly no stranger to rVh having worked

with environmental services for the past eight years. Welcome to the foundation team Jamie!

Jamie Campbell joins the Foundation

michele mousseau has joined rVh as the new manager in chronic disease management and renal services. michele is a graduate of lakehead university with a bachelor of

science nursing degree and has completed the primary health care nurse practitioner certificate program at mcmaster university in hamilton. prior to joining rVh, michele was a regional complex continuing care program coordinator and has worked in both acute and long-term care settings.

Michele Mousseau joins Chronic Disease Management

erin baker joined rVh in late september as the freedom of information and protection of privacy Act (fippA) & risk management specialist. As the January 1, 2012 application of fippA to

hospitals looms close, erin’s initial main focus will be on driving forward the rVh fippA implementation plan. erin brings experience from roles at the central lhin, the mohltc and the ministry of the Attorney General. erin has a bachelor degree in psychology from the university of Western ontario and she is currently enrolled in the masters of health Administration program at the u of t. At this time erin is located in office 2433, in the new pathology area.

New FIPPA Specialist

nicola charity has joined the surgical program as the Administrative Assistant. nicole is in her fourteenth year as an administrative assistant and is currently working

toward a certificate in management from Georgian college. nicola is coming to rVh from the independent living services of simcoe county and Area where she has been an executive Assistant/team leader.

New Surgery Services Administrative Assistant



NEW DOCS ON THE

BLOCKPEOPLE

Winners among us

iris laycock of human resources recently competed in a triathalon in Wasaga beach in which she took first place of 12 competitors in the 45 – 49 age category. this put iris in 58th overall out of 218 participants.

iris has been competing in triathalons for the past eight years and leading up to her winning result, she came in third and second in similar competitions in Gravenhurst and bracebridge this season.

iris claims running as her strongest of the three disciplines which she says she took up because her husband is a contractor and worked long days, so it occupied her time.

“i wanted to change things up a bit so i added

biking into my routine,” says iris. “A friend suggested that i should try swimming and then try to do a triathlon, eight years ago, which i did. i love the challenge of being able to do all three disciplines and try to improve on them each race.”

suzanne stockie of the business development department recently competed in the centurion cycling King of the mountain competition at blue mountain outside collingwood. in her first competitive race suzanne ended up as the female winner in the 30 to 35 year old category for the 100 mile race and was also winner of the King of the mountains in that same category.

congratulations to both suzanne and iris on these exceptional achievements!

Dr. Niki MacNeilldr. niki macneill

joined the laboratory department as a pathologist in early september. dr. macneill graduated from dalhousie university with her

doctor of medicine and completed her residency in Anatomical pathology at the university of toronto. As well as completing a clinical fellowship in Gynecological pathology at the university of toronto, dr. macneill recently held positions as a staff pathologist and the deputy medical lab director at lakeridge health in oshawa.

Dr. Peter Gioulosdr. Gioulos has

recently joined the dentistry department as an oral maxillofacial surgeon. dr. Gioulos graduated from the university of toronto with his doctor of

dental surgery in 2001. he also completed his General dentistry residency and his oral and maxillofacial surgery at the university of toronto. dr. Gioulos has now joined the huronia oral surgery Group on Wellington street in barrie and has recently moved to barrie from thornhill.

Angie Alles (nutrition & food services) on the cabot trail, cape breton, nova scotia

What are the things you most remember?• beautiful scenery• Great seafood• friendly and generous peopleWhat didn’t you like?• cold, rainy weatherWhat would you recommend to others?• stop at all the lookouts on the cabot trail, and

breathe in all the beautiful scenery• Go to all the small towns and mingle with the

maritimers - you’ll be welcomed with open arms and they always thank you for visiting

JENN

IFE

R MOORE - COMMUNICATIONS - JENNIFER MOORE - COMMUNICATIO

NS -

Royal

Victoria

Hospital

Angie Alles (centre) with RVH volunteers Ross and Joy Rodgers, who she met while on the Cabot Trail.

RVH On the Road Again...

if you are planning a trip or have just come back from one and have a photo of yourself travelling with something from rVh (spirit wear, mug, name tag), we want to see it! please submit your travel photo and info (based on the questions above) to Jennifer moore at [email protected].

Dr. Emily Chandr. emily chan

joined the Anesthesia department as an Anesthetist in early september after completing her Anesthesia residency at mcmaster university.

dr. chan also received her doctor of medicine from mcmaster in 2006. dr. chan held positions at hamilton health sciences and st. Joseph’s hospital in hamilton. she has recently moved to barrie from mississauga.

iris laylock suzanne stockie



in centuries past, healers would cure by a laying on of hands – using the power of touch to drive out illness. in modern times, those healers’ hands have more than touch to offer. they have sutures and scalpels, prosthetics and

pacemakers, defibrillators and devices galore. but none of this would be possible without someone supplying healers with the tools of their trade.

that’s where stephen bishop comes in. think about the thousands of different types of equipment and supplies that fill a modern hospital. then think about what it would take to ensure all the equipment and supplies are always available for us to use. stephen has been meeting this challenge for the past 23 years in inventory control for procurement services and materials management.

Getting to know you

royalreview

submissions are due by the 15th of the month. We appreciate visuals to accompany stories, so please submit any photos you may have.

Jennifer Moorecorporate communicationsext. [email protected]

Would you like to have an event, travel photo, staff celebration or department news included in the royal review? if so, please contact:

SEND US YOUR STUFF

Supported by

PEOPLE

Ask anyone about him and the response never changes - stephen always follows through to track a missing item, source a back-ordered supply or ensure delivery of a critical piece of equipment. he is patient and conscientious, going above and beyond his job duties to provide excellent customer-focused service at every turn. in speaking with this quiet father of three, his commitment to rVh is apparent.

Why are you proud to work at RVH?“rVh is a fine institution – we’re here for the

community. i’m proud that this expansion we’ve needed for so long is finally coming to fruition. it will save so many people the stress of having to drive to toronto for their procedures.”

Why do you think your role at RVH is so vital to patient care?

“nurses and doctors are the mainstay of rVh, but without the supplies and tools they need, the

procedures can’t be done – the patients can’t be treated. As we move into the new building, there will be more equipment and supplies needed, but everything will still have to come through this department.”

When asked about pastimes away from work, stephen smiles when he talks about snowshoeing in the winter and hiking in the summer. “i like to just pack a snack and go.

but perhaps the most telling personal tidbit is what he cites as his favourite book of all time – Victor hugo’s Les Misérables. “it shows how one act of kindness can turn a person around and create more kindness down the road.”

Given the accolades of his colleagues and letters of appreciation in his employee file, it’s clear that stephen is living that message.

By Marlene M. Salojärvi, Occupational Health and Safety

i wanted to send a note of thanks to rVh because i had a wonderful experience with one of your volunteers recently. i had injured my ankle and was in the emergency department. After i was sent to minor injury, casted and provided with crutches, i was asked if i would like a wheelchair ride to the front entrance. After much consideration, i said i would. A volunteer named ihor came to take me to the front entrance and asked me if i was getting a cab home. i told him that i wasn’t and had driven to the hospital in my own car. i asked him to leave me at the main entrance and then i would go to my car, but he thought the walk would be too long. ihor ended up pushing me in the wheelchair to the parking machine, helped me get my parking ticket, pushed me to my car, helped me get in the car, and put my crutches in the back, all with a wonderful smile. he is absolutely the perfect example of “exceptional care” -- you have a wonderful volunteer!

A.b. collingwood

A word from our Patients

Steve Bishop from Materials Management

How are you going to accommodate the parking for visitors and staff? Is there going to be level parking or underground?

there is no underground or multi-level parking planned for the expansion. We are not currently operating at capacity for parking, but do foresee this happening in the next 18-24 months. therefore we have a number of different options available to us in the surrounding area and each is being considered based on proximity, zoning by-laws and financial considerations. once a decision is reached it will be communicated broadly to staff and the public.

You Asked It:

october 2011 royalreview - october... · october 2011 a monthly ... expand operating room hours and...

Documents