october 14, 2003internet2 users conference user experience with the high performance internet...
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October 14, 2003 Internet2 Users Conference
User Experience with The High Performance Internet Infrastructure
A National Library of Medicine and Internet2 Collaborative Effort
October 14, 2003 Internet2 Users Conference
Agenda
• National Library of Medicine Perspective– Dr. Elliot Siegel, NLM
• Internet2 E2Epi Perspective – George Brett, Internet2 E2Epi
• Pilot Study Status– Dr. Frank Connolly & Dr. Daryl Nardick,
ConseQ Associates, LLP
• Open Discussion
October 14, 2003 Internet2 Users Conference
Context for E2Epi
• Even with high bandwidth network links, the Internet2 community often does not see expected performance
October 14, 2003 Internet2 Users Conference
True End-to-End Experience
•User perception
•Application
•Operating system
•Host IP stack
•Host network card
•Local Area Network
•Campus backbone network
•Campus link to regional network/GigaPoP
•GigaPoP link to Internet2 national backbones
•International connections
EYEBALL
APPLICATION
STACK
JACK
NETWORK
. . .
. . .
. . .
. . .
October 14, 2003 Internet2 Users Conference
What we have done...
• Announced we wanted to collect stories of user experiences. (Call For Stories)
• Found common ground with National Library of Medicine using the Critical Incident Technique.
• Worked with ConseQ Associates to develop and do the Pilot Study.
October 14, 2003 Internet2 Users Conference
Pilot Study Status
PROCESSPROCESS
• Selection
• Interview
• Internet2 Conference nomination
• NLM PIs & Regional library directors
• Respondents to NLM announcement
• Telephone
• Critical Incident technique
• 30 - 90 minutes
• Case Report
October 14, 2003 Internet2 Users Conference
Incident
Population Served
Services / Support
Institutional Issues
Person Interviewed
Technology
Case Report/Taxonomy
October 14, 2003 Internet2 Users Conference
Access type Data type Application Problem Solution
Technology
Taxonomy
October 14, 2003 Internet2 Users Conference
Technology (continued)
• Problem – Availability– Reliability– Security
• Firewalls– Adoption rate– Network architecture– Patient information access– Access grid (multimedia)– Remote location access– Archival access over time– Locus
• Solution– Middleware– Enhanced QOS– Access
• Commodity Internet• High speed Internet• Bandwidth
– Reservation– Increase
• Universal connectivity (last mile)
• Alternate network– Training/Education
• IT staff• Users/Potential users• Providers
– End-to-End tracking
October 14, 2003 Internet2 Users Conference
Interviews . . . . 7641% Administrators30% Researchers 7% IT Staff10% Educators 4% Health Care Providers 8% Librarians
INTERVIEWEES
Contacts . . . . . 222
October 14, 2003 Internet2 Users Conference
What did we find?
October 14, 2003 Internet2 Users Conference
200 INCIDENTS
Education & Training . . 25%Clinical Consultation . . 18%Information: Research . .
15%Information:
Public Health . .
14%
Service or Support Provided
October 14, 2003 Internet2 Users Conference
200 INCIDENTSTypes of Activities
• Discrete• Ongoing• Discrete Activity/Ongoing Occurrence
October 14, 2003 Internet2 Users Conference
200 INCIDENTSConnectivity
Low/Medium speed . . 46%High speed . . . . . . . 38%Indeterminate. . . . . . 16%
October 14, 2003 Internet2 Users Conference
200 INCIDENTSLocation of Population Served
International . . . . . . 14%Rural/Remote . . . . . 37%Urban . . . . . . . . . 49%
October 14, 2003 Internet2 Users Conference
200 INCIDENTSOverall Valuation
Positive . . . . . 50%Negative . . . . . 32%Mixed . . . . . . 19%
October 14, 2003 Internet2 Users Conference
200 INCIDENTSApplications Reported
Real-time interaction . 21%Data base . . . . . . . 18%Graphics . . . . . . . 17%Email . . . . . . . . . 12%
October 14, 2003 Internet2 Users Conference
200 INCIDENTS135 Problems ReportedAccess limitation . . . 16%Reliability . . . . . . 13%Network access . . . 13%Security/Firewall . . . 9%
(% of the 135 Reported Problems)
October 14, 2003 Internet2 Users Conference
What did we learn?
October 14, 2003 Internet2 Users Conference
It’s like air . . . without networks we
couldn’t do what we do. • Collaboration• Research • Health care delivery• Medical intervention
October 14, 2003 Internet2 Users Conference
Institutional Policies• Point of contention• Barrier
> Cross organizational lines > Inter-organizational
October 14, 2003 Internet2 Users Conference
Application Development
• Publicity
• Lowest common denominator> Limits development/adoption
• Standardization - Limits creativity + Foster adoption
October 14, 2003 Internet2 Users Conference
End-to-End (QOS)
Always a concern• On-going effort• In interim reduce frustration
> Improved error messages > Recommend protocol for users
October 14, 2003 Internet2 Users Conference
Internet2/Health Community
• Add implementation to mix• Consider limited dot com access• Health Care and Health
Sciences want increased voice in Internet2 community
October 14, 2003 Internet2 Users Conference
CONCLUSIONS FROM PILOT STUDY
1. NLM dollars have advanced network use in Health Care and Health Sciences communities.
2. No doubt, networks enhance capabilities of Health Care and Health Sciences communities
3. Digital divide limits the potential networks offer.
October 14, 2003 Internet2 Users Conference
CONCLUSIONS FROM PILOT STUDY
1. NLM dollars have advanced network use in Health Care and Health Sciences communities.2. No doubt, networks enhance capabilities of Health Care and Health Sciences communities.3. Digital divide limits the potential networks offer.
October 14, 2003 Internet2 Users Conference
Contact Information
–Elliot Siegel <[email protected]>–George Brett <[email protected]>–Frank Connolly <[email protected]>–Daryl Nardick <[email protected]>
http://e2epi.internet2.edu/NLMe2e.html
October 14, 2003 Internet2 Users Conference