october 13, 2016 | copenhagen connected world. connected ... · collaboration with kmd, one of the...
TRANSCRIPT
Connected World. Connected Solutions.
October 13, 2016 | Copenhagen
What is DAVID? – Digital Automation Verticalization Innovation Disruption As an industry, we solve challenges that impact billions of lives. In this changing environment, we have embraced DAVID (Digital, Automation, Verticalization, Innovation and Disruption) as the theme for our Solutions and we believe that our future is a lot more connected with DAVID
DIGITAL Working with CXOs for optimizing IT spend across custom developed and ‘as a service’ hybrid models. Several Digital and IOT solutions implemented for multiple Industry scenarios through an ecosystem of IT & Non IT partners, enabling our customers to rapidly win new business opportunities.
AUTOMATION AQT (Automation, Quality, Time) is Tech Mahindra's Automation framework to continuously increase Business Efficiency for our stakeholders and ourselves. AQT is not a technology, it is our guiding philosophy for increasing Business Efficiency through Automation by applying standardization, reuse, tools, RPA, AI and behavioural alignment. The AQT Philosophy is increase quality and to reduce time-to-market and is designed to impact the process, quality, user experience, time-to-market and cost-to-deliver.
VERTICALIZATION
We constantly focus on building specialized solutions which meet the needs of industry of today. Our micro-vertical focus strategy is backed by our domain experience in managing end to end lifecycle, from conceptualization to design, build, test, release and support, not only IT but actual end products for global customers across multiple sub-verticals in each industry.
INNOVATION Our Innovation program framework combines Intrapreneurship (encouraging entrepreneurial zeal from within), Ecosystem (working with Academia and Start-ups), Competencies (new offerings from horizontals into verticals), Customer co-innovations (joint solutions to address customer problems), Partner co-innovations (invest for accelerators and white spaces), Associates (crowdsourcing for ideas).
DISRUPTION Today’s corporations are under constant threat from the challengers, who may not be as big as them, but definitely have the finger and pulse on the right assets and applications. At Tech Mahindra, we have invested time and dialogues (including deep research and insight) to understand these market dynamics and have since, emerged with our own theme, as our tools, to sense and bring positive outcomes for our customers and their businesses.
DIGITAL AUTOMATION VERTICALIZATION INNOVATION DISRUPTION
Our biggest transformation ever – from ‘IT 2 DT’ ‘Digit@All’ launched to execute IT 2 DT. Digital Portfolio defined & led by Verticals / Sub Verticals Consulting led pursuits: Digital Sales Experts & Digital Consultants Digital Inside: Leveraging Digital, Crowdsourcing, Startup Labs, Hackathons. to digitalize ourselves
Continuous increase in Business Efficiency (Faster, Cheaper, Better) through Intelligent Automation and Automation Thinking Improvement in Employee Productivity year-on-year AQT (Automation, Quality, Time) launched as a guiding philosophy
Core Banking, Wealth Management, Underwriting - platforms & partnerships for solutions Grocery, Specialty retail, F&B, HPC - Analytics, Supply Chain, Omni channel engagement Automotive, Aerospace, Discrete, Process - Connected Aftermarket, Factory of Future, Smart products Life Sciences, Medical devices, Payers, eHealth, Providers - Connected Health, healthcare sensors, EMR integration, Risk based monitoring
Intelligent Electric Vehicle Charging System - The Intrapreneurship initiative i5 LABS Network of Future Payments- Cash to Digital Cities Manufacturing Vehicles
Robotics for Manufacturing
Wearable & AI solutions
Quantum computing based Big Data Analytics SDN / NFV
Human 2.0 Experiences – augmentation, virtual reality & gesture techniques
DEVOPS as a mainstream business model
Image processing, facial patterns sciences
KEY FUTURE BETS
Silicon Valley, US : IoT, Technology, Security, Analytics / India: Consumerization, Internet & Telecom, Fintech, Retail Tying up with PE firms to reach out to new age companies / Acquisition of digital agencies / Discussions with iBankers Focus areas: 1. Internet of Things 2. Big Data and Analytics 3. Healthcare IT 4. FINTECH 5. Internet and Telecom 6. Design, co-creation and
Automation
CAREXA Digital customer engagement
platform
CareXa framework integrates multiple digital channels and provides seamless Omni-channel experience to customers
The framework is completely modular in nature with multiple tools and technology categorized under – smart systems, back office transformation and digital channels
It emphasizes on self-service channels like – Virtual IVR, Virtual Agent and brings in new channels of communication like WhatsApp, WeChat, Video-Chat etc.
Benefits include - reduced operation cost at least by 15-20%, with flexible costing advantage having low to no cost of infrastructure ownership
Other benefits include – Improvement of NPS by 15-20 points by increasing the share of non-voice interactions hence improved customer engagement
Our customers have derived benefits such as ~11% reduction in churn rates and reduced cost of operation due to higher first call resolution
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CARTFULL Comprehensive Cart Conversion &
Recovery Solution
Solution comprises three important features - contextual digital interventions, social commerce, and intelligent analytics Proactive personalized outreach by agents through multiple channels for cart recovery and ensuring conversion Have social media capabilities – social commerce, referral, loyalty, listening and sentiment analysis Provides sophisticated analytics and reporting on sales, customer to drive goals and operational benchmarking Reduction in bounce rate by 20%, increased conversion by 20%, and recovers 15% of abandoned carts A leading US e-commerce retailer has achieved $1.78 MN via cross-selling and increased avg. basket size by ~30% with CartFULL
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DIGITAL WALLET Digitize. Engage. Delight
White labeled digital wallet solution that represents an evolution in mobile commerce, integrating payments, commerce, loyalty and mobile marketing Enables banks, telecom operators and retailers to offer both remote and proximity payments by offering personalized and context-aware services and integrating location, identity, and social features with digital payments, mobiquity® Wallet enables a whole new level of digital commerce. It is one of the first wallet platforms to use NFC(HCE), QR Code, Biometrics and BLE, to create unified, compelling consumer experiences.
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Exploratory Test Automation
(eTA) Minimizing your Agile Test
Automation efforts by 70% - 90%
Augments In-sprint Agile automation Light weight user-friendly GUI empowers less technical /non technical users Supports different technologies (e.g. Web, SAP, Windows, Java Technologies) Supports Test automation for both HP sprinter and manual cases Easy to integrate existing User Defined function libraries Easily integrated with any test management & automation tools (HP, IBM, Microsoft, etc)
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FACTORY OF FUTURE
Shop Floor to Top Floor. Connected.
Factory of Future is an amalgamation of several technology platforms aimed at transforming the way Manufacturing will be done - a set of solutions that aims to achieve a new paradigm of operations for the “smart factory” consistent with global industry initiatives such as “Industries 4.0”. This includes use of Plant Controls & Automation, The Internet of Things and the Internet of Services, Advanced Analytics and Human Machine Interfaces. Factory of Future works on - Interoperability Virtualization Decentralization Real-Time Capability Service Orientation & Modularity as a base to deliver manufacturers a competitive edge.
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FEEDS Fresh Produce End to End Digital
Supply Chain
Wastage Reduction- Reduce the wastage (15-20%) due to poor process handling & control in fresh produce supply chain Real Time Monitoring- Real time condition monitoring & traceability of food supply chain right from farm to consumer Digital Enablement- Digital technologies like IoT, Cloud, Mobility & Analytics are leveraged to create a high response supply chain Collaboration- Brings together different parts of fresh produce business network on to a single platform Integration - Integrates retail stores, transporter, warehouses and consumer front to provide contextual analytics Co-Innovation - Co-innovation with SAP Labs
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mPAC Next Generation Data Centre
Transformation & Service Provider Modernization
Reduced TCO by 30% Hybrid Cloud with Modular Service Blue print & Design in Strong Collaboration with KMD ,one of the largest IT and software companies in Denmark Capacity & Pricing Models to deal with any fluctuations in demand and provide On-Demand capacity Enhanced Service Offerings and Service Catalogue based approach to address all needs of end customers Fully automated single touch provisioning Faster Customer Onboarding Faster Provisioning of workloads (from Days to Minutes ) / virtual provisioning (15 Min) & physical provisioning (30 Min) - Zero Touch Innovative Catalogue based Consumption pricing Integrated Hybrid Cloud Service Delivery
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Remote Monitoring & Diagnostics (Solar Plants)
Real-time monitoring and control of remotely located assets
Leverages IoT, OT and IT to remotely monitor and manage critical assets like Solar PV Plants Integrates IoT enabled mechanism to improve power generation by automatically positioning panels based on real-time environmental conditions Lowers operations and maintenance costs for the plant by predicting potential failures Delivers tangible operational improvements in terms of efficiency, productivity and availability Easily extended to other plants and industries with minimal customization for delivering significant operational improvements.
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SAP HANA AS A Service
Enterprise-Class Flexibility & Scalability of Sap HANA
environments
State of the art solution and one of largest implementations in Nordics region in strong collaboration with KMD, one of the largest IT and software companies in Denmark Improved decision making & business processes in Real-time Quick analysis of huge data sets getting real time insights Scale Up and Scale Out SAP Applications Without Rip and Replace High performance , scalable ,converged solution with real-time business insights 7X higher operational efficiency / 10X reduction of data footprint/ up to 1800X faster reporting 60 % reduction in batch processing times Catalogue based self service provisioning with automated service roll out Integrated Service Delivery with role based service dashboards & predictive analytics In-Memory pay per use pricing model Improved user experience with simplified business processes
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TELE-HEALTH New Paradigm for Medical Advise
using Technology
Provides accessibility, affordability, approachability to far reach patients even in remote villages Telemedicine tackles with lack of adequate medical staff improving overall efficiency while reducing facility cost Decreases load of patients on tertiary and secondary care centers while imparting better healthcare by way of early detection and prevention rather than the final cure. Faster referrals and 2nd opinion consultations on difficult cases Aids in ‘at home’ clinical management of ageing population as well as chronic conditions along with post discharge patients Decreases cost of travel for the patients and thereby adding value in form of comfort and ease
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