ocr award and certificate in employability skills
TRANSCRIPT
OCR Award and Certificatein
Employability Skills
Unit 11:Preparing for and learning from
interviews
Planning for a job interview including:
• Arrangements for your interview• Researching information about the job• Preparing your questions and answers• Your interview• Reviewing your performance
This unit is about:
Arrangements for your interview
Sam telephones his local cinema in response to an advert he has seen in the
job-centre for a part-time sales assistant
Arrangements for your interview
He talks to the manager who asks him to come along at 2pm the following Wednesday for an
interview
Sam needs to prepare!
Arrangements for your interview
Find out the times of the bus to get him to the interview for 2pm and times of the buses back home afterwards
Print a copy of his CV and personal reference to take with him to the interview
He needs to:
Arrangements for your interview
Prepare the questions he would like to ask them
Research the cinema company
Prepare answers to the questions he thinks he may be asked
He needs to:
Researching information about the job
Sam is going to the cinema with friends on Saturday evening and
takes the opportunity to speak to one of the
cinema staff to find out what it is like to work
there
Researching information about the job
When he gets home he checks the local bus timetable to make sure that he can get to and from
the cinema at those shift times
He discovers that there are 3 shifts most staff work - 10am to 2pm, 2pm to 6pm and 6pm to 10pm
Researching information about the job
He finds out that they have a SuperSaver Tuesday when all tickets are priced at £3
He looks on the cinema website to find out more about the company
Researching information about the job
He finds out that on Monday afternoons they show old black and white films
He also discovers that after 6 months staff get a 10% staff discount on cinema tickets
Preparing your questions and answers
Sam prepares for questions he may be asked at interview such as:
What customer service experience do you have?
Which days are you willing to work, including weekends?
Preparing your questions and answers
He prepares a list of his strengths, skills and experiences:
Confident communicator
Captain of his local football team, organising weekly training sessions
Experience of working with people of all ages – as a volunteer for the area’s local fun runs
Preparing your questions and answers
What hours would you like me to work?What activities would I be doing?
He writes down in his notebook the list of questions he wants to ask at his interview:
Who would be my boss?
Is there a chance I could be asked to cover for colleagues at short notice?
How much am I going to be paid?
How often am I going to be paid?
When will I hear if I’ve got the job?
Your interview
He knows first impressions count so he has decided to wear smart casual clothes and he got his haircut the day before the interview
Sam arrives 10 minutes early and reports to the reception staff
When the manager approaches him, Sam shakes his hand and gives his name. He waits for the manager to ask him to sit down
Your interviewSam answers the interview questions as clearly and positively as he can
He has his notebook of questions ready and waits until the end of the interview to ask themOne of his final questions is when he will hear back from the manager
He shakes hands with the manager before he leaves, thanking him for his time
+
Reviewing your performance
He arrived on time for the interview and had prepared well for the questions he thought he would be asked
Sam thinks about his interview when he gets home
What went well and what did not go so well?
-
Reviewing your performance
He could have practised his answers better when asked about his experiences with customer service – he forgot to mention he helped his Uncle Richard during the Summer at his farm shopHe could have been more relaxed and confident
Sam got the job
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OCR acknowledges the use of the following content: Slide 4 man with phone: Jane0606/Shutterstock.com Slide 5 alarm clock: Gemenacom/Shutterstock.com Slide 6 Bus sign: FazakasMiholy/Shutterstock,com, printer:Vasabii/Shutterstock.com Slide 7 cinema icon: sashkin/Shutterstock.com, man with question mark: 3Dmask/Shutterstock.com Slide 8: man at cinema: Texelart/Shutterstock.com Slide 9 bus: James Steidl/Shutterstock.com Slides 10 and 11 laptop: RSAStudio/Shutterstock.com Slides 10 film reel: LiquidWorks/Shutterstock Slide 11 black and white image:SubbotinaAnna/Shutterstock.com Slide 12 man: Krill__M/Shutterstock.com Slide 13 man talking: Lucudmyla Kharlamova/Shutterstock.com Slide 14 man in football kit: JAlcaraz/Shutterstock.com Slide 15 notepad: HiSunnySky/Shutterstock.com Slide 16 man with chair: Coramax/Shutterstock.com Slide 17 man handshake: Sergey Nivens/Shutterstock.com Slide 18 man thinking: amasterphotographer/Shutterstock.com Slide 19 clapping animation: Presentermedia.com
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