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OCEANS UNITED INVESTMENTS GROUP

APOLLO BAY RESORT

EMERGENCY MANAGEMENT PLAN (EMP)

REFERENCE: Oceans United Investments Group Apollo Bay Resort EMP V.1 2018-06-22 PRIMARY CONTACT Oceans United Investments Group, Pty. Ltd. 25 Russell Street, Hawthorn East, VIC 3123 PREPARED BY M Fox, Resource Management Consulting Victoria, Australia DISCLAIMER AND TERMS OF USE This EMP was produced by Matthew Fox (Consultant) on the request of the Oceans United Investment Group Pty. Ltd (OUIG). The document has been developed based on information provided by OUIG and publicly available information and information has not been subject to audit. The Consultant does not express an opinion as to the accuracy or completeness of the information provided, nor the assertions made by parties providing information. The report is provided in good faith, but the Consultant does not accept any responsibility for any loss or damage suffered by any person relying directly or indirectly on information contained within. Information within is wholly the intellectual property of OUIG and may not be reproduced without written consent.

DOCUMENT CONTROL

Version Date Prepared by EMP Version 1 20/6/2018 Matthew Fox

Oceans United Investments Group Apollo Bay Resort EMP V.1 2018-06-22 2

TableofContents

1-EMPCONTEXT/BACKGROUND................................................................................................31.1PURPOSE..........................................................................................................................................31.2SCOPEANDCONTEXT.......................................................................................................................31.3LEGISLATIVEANDPLANNINGCONTEXT...........................................................................................31.4CONSULTATION................................................................................................................................41.5KEYSOURCEDOCUMENTS...............................................................................................................41.6EMPOWNERSHIP.............................................................................................................................51.7RESORTPROFILEANDSETTING........................................................................................................5

2.RISKASSESSMENTANDMITIGATION.......................................................................................82.1DESIGN-PHASERISKASSESSMENTSCONDUCTED............................................................................8

2.1.1Bushfireriskassessmentandmitigation...................................................................................82.1.2Floodriskassessmentandmitigation.......................................................................................92.1.3Sitegeomorphology................................................................................................................12

2.2RAPIDRISKASSESSMENT................................................................................................................132.3SUMMARYOFRISKASSESSMENT...................................................................................................13

3.EMERGENCYRESPONSEPROCEDURES..................................................................................143.1GENERALEMERGENCYRESPONSEPROCEDURES...........................................................................14

3.1.1ActivatingtheEmergencyManagementTeam(EMT)............................................................143.1.2Rapidassessmentofemergency.............................................................................................153.1.3Coordinationandintegrationwithemergencyservices..........................................................153.1.4Emergencyassemblyandevacuationprocedures..................................................................153.1.5Shelter-in-placeemergencyprocedure...................................................................................163.1.6Emergencyaccessandegressprocedure(includingemergencyservicesvehicles).................173.1.7Helicopteremergencyaccess..................................................................................................173.1.8Medicalemergenciesandevacuationprocedures..................................................................183.1.9Supportingthelocalcommunityintimesofemergency.........................................................183.1.10Emergencycommunicationsplan.........................................................................................18

3.2SPECIFICEMERGENCYRESPONSEPROCEDURES-BUSHFIRE.........................................................193.3SPECIFICEMERGENCYRESPONSEPROCEDURES–FLOOD.............................................................21

4ManagingtheResort’sEMPProcess.......................................................................................234.1EmergencyManagementTeam(EMT)structure...........................................................................234.2Emergencymanagementtrainingandexercises............................................................................234.3EMPplanmonitoring,evaluationandreview................................................................................244.4Post-emergencyrecoveryprocedures...........................................................................................24

5 ANNEXES.............................................................................................................................25Annex1Emergencyservicesandpartneragenciescontactdetails.....................................................26Annex2Emergencywarningservices..................................................................................................27Annex3ResortBushfireManagementPlan........................................................................................28Annex4Rapidriskassessment............................................................................................................29Annex5RolesandresponsibilitiesofEMTmembers..........................................................................32


1-EMPCONTEXT/BACKGROUND 1.1PURPOSE This Emergency Management Plan (EMP) for the Oceans United Investments Group’s (OUIG) Apollo Bay Resort provides the working framework within which to plan for, and respond to emergencies that may impact on the resort and its guests, staff and visitors. As the resort is currently in the development phase, this EMP focuses on the high-level planning, mitigation strategies and response actions needed to address the key threats already identified by the project team and stakeholders; bushfire and flood risks. Upon commencement of operations, appointed resort operators will be required to update this EMP version to incorporate relevant operations-level protocols and personnel arrangements. Appointed operators will also ensure that resort staff are adequately trained in the EMP and able to respond effectively to emergencies. 1.2SCOPEANDCONTEXT The EMP incorporates emergency planning and response measures for the entirety of the 104.6-hectare site, as well as its associated access and egress points, and all transportation operations associated with the business. It incorporates planning aspects relevant to emergency planning at site, and where relevant considers the management of adjacent lands and waterways likely to impact the site, and the roles of relevant authorities and emergency services personnel. Risks and mitigation strategies associated with hotel operation are outlined where possible, but will require review once resort operators are appointed and operations commence. Once operational, the EMP will incorporate emergency response measures required to ensure safety for all staff, guests, contractors and visitors at the resort site. 1.3LEGISLATIVEANDPLANNINGCONTEXT In response to the Amended Application submitted on June 6, 2018 by OUIG (following the Planning Panels Victoria Directions Hearing on 14 March 2018), Planning Panel requires that an “EMP is to be prepared and submitted for inclusion in the Amended Application” and [that the EMP] “should address risk of access to and egress from the subject site in circumstance of both flood and fire”, (REF: Planning Panels Victoria Directions Hearing Directions Letter 28 Mar 2018, Item 1k).

Under Section 21 of the Occupational Health and Safety Act 2004 Australian employers have a legislated duty to provide and maintain a healthy and safe working environment, including the provision of safe systems of work, as well as relevant information, training, supervision, and personal protective equipment (PPE). Under Section 26, persons who manage or control workplaces must also ensure that the workplace, and the means of


entering and leaving it are safe, without risks to health. Such arrangements must extend to the event of an emergency, no matter how unlikely that event may be. Australian Standard Planning for emergencies in facilities (AS 3745-2010) provides a framework for emergency planning, incorporating formation of emergency committees, development of emergency plans, development of emergency response procedures and organisational training related to emergency management. This plan has been developed in accordance with AS 3745-2010 emergency management hierarchy (based on prevention, preparedness and mitigation stages). The subject site is also subject to the Bushfire Management Overlay, and in its 3 August 2017 response (Ref 6000-60161-73393) CFA approved the initial Bushfire Management Plan developed within OUIG’s Bushfire Management Statement (South Coast Bushfire Consultants 9 May 2018) and has provided conditional consent upon the development of a Bushfire Emergency Plan (EMP). 1.4CONSULTATION In developing this EMP, OUIG has conducted extensive consultations with community members, emergency services agencies, local and state government, waterways managers and risk management professionals. OUIG acknowledges the inputs provided to date by:

- Colac Otway Shire, - the Country Fire Authority (CFA), - State Emergency Services (SES) - Corangamite Catchment Authority (CCMA) - Members of the public who contributed via public information sessions

1.5KEYSOURCEDOCUMENTS This EMP should be considered alongside the following consultant reports prepared by OUIG in relation to the subject site: Consultant Reports: Spowers – Apollo Bay Resort Project Planning Permit Application Architectural Design Report (03 July 2017, Rev. 15 May 2018) Aspect – Landscape report Irwin Consult – Stormwater Drainage and Waterway Management Report Building Services/Stormwater and Civil Golder Associates - Landslide Risk Traffix – Traffic report Ecology and Heritage Partners - Flora and Fauna South Coast Bushfire Consultants - Bushfire Street Ryan - Socio Economic Oceans United Investments Group - Access Management


1.6EMPOWNERSHIP The Apollo Bay resort is currently in detailed design phase, and subsequently principle ownership of this EMP will change as development progresses Design phase EMP Owner – OUIG Operation Phase EMP Owner – resort operator, yet to be appointed (noting that it is likely that the operator will enter a lease agreement with OUIG, and that OUIG shall maintain an active interest in emergency planning arrangements) At each phase, the principle EMP owner must:

- be aware of the risks covered by this EMP (namely fire and flood) - be aware of the relevant supporting documents outlined above, - develop appropriate EMT structures and personnel arrangements necessary to

implement the plan -

As the resort operator will be a leasee to OUIG, it is anticipated that OUIG will maintain an oversight role in EMP upon commencement, with appointed operators responsible for implementing the plan. OUIG also anticipates that key elements of this EMP will be included in induction training for new staff upon the resort commencing operation.

1.7RESORTPROFILEANDSETTING The Apollo Bay Resort development is located at 275 Barham River Road, approximately 3.6 km south west of the town of Apollo Bay. The Barham River Road site is currently zoned Rural Activity Zone (RAZ)), one of the few sites along the Great Ocean Road suitably zoned to support such a development as is proposed. The site is bounded by the Barham River Road to the north (and by the river itself) and by rural properties to the east, south and west. The land rises from approximately RL 10.5 at Barham River Road to between RL 102.5 and RL 105 at the western edge of the site. The highest point of the site is approximately RL 120 to the south west of the site. Along the western boundary trees of approximately 20m in height form a visual buffer to the adjoining property. Significant reforestation has been undertaken by the current owner to such an extent that the existing landscape forms an almost ideal framework for integration of the resort. The resort strives to “Create a project that preserves, enhances and features all of the natural aspects of the location, emphasising the uniqueness of the land, sea and sky - highlighting the visual features of the Otway Ranges, Bass Strait and our Southern Skies.” The resort’s architectural vision is for an architecture whose forms are derived from the environment, demonstrating OUIG, the community and Colac Otway Shire’s commitment to a progressive and sustainable future for Apollo Bay. Innovative strategies will be employed to achieve environmentally sustainable design, and building footprints will cover 1.9% of the 104.6-hectare site. The scale of the buildings makes minimal impact on the site and the siting of the resort, approximately 3km from the town and the undulations of the site means that it has virtually no visual impact on Apollo Bay. When complete, the resort will include:

- 180 bed main hotel structure - 60 resort villas


- 22 hotel villas - Restaurant - Wellness centre - Maintenance facilities. - Staff accommodation - Parking facilities - Access/egress points throughout, including a new road to be constructed adjacent to

Apollo Bay airport, Barham River Road and Old Hordern Vale Road - Internal roadway network linking villas, hotel structure, maintenance facilities and

parking

Fig. 1 Resort Master Plan illustrating siting of buildings landscaping plan and buffered waterways

Transportation – site access, egress and parking

Primary access and egress for the resort will be via a new road to be constructed adjacent to the Apollo Bay Airport, connecting the resort to the Great Ocean Road to the south of the airport. This road will be positioned to allow safe access and egress in the event of a one-in-a-hundred-year flood event. The current access point to the property at 275 Barham River Road is on the property’s northeast corner within the inundation overlay zone, and will be retained as secondary access/egress. A third access/egress point on the Old Hordern Vale Road will also be developed.


Car parking facilities are designed to be used with valet services to position visitor vehicles away from the main hotel complex, and golf cart vehicles will assist in moving guests internally. The property’s internal road network and pathways will be low impact, being constructed of bitumen with an exposed aggregate finish. The internal road network including bridges, parking and vehicle turnouts are designed to accommodate emergency vehicles, as per standards set out in CFA Conditional Consent notice.

Resort guest capacities

The resort is currently in the detailed design phase, but given the size of the development it can be expected that the total maximum theoretical number of patrons on-site at any given time will be as follows:

- Hotel Guests: 565 - Villa Guests: 288 - Staff Accommodation: 30

Total guests on-site (projected maximum): 0.75 x 883 = 662

Resort staffing arrangements:

The resort is currently in the detailed design phase, but given the size of the development it can be expected that the on-site staffing arrangements at any given time will be as follows:

- General Manager + executive team (4) - Front Desk + Concierge team (2) - Sales and Marketing Manager + team (2) - Food and Beverage Manager + team (10) - Accounting team (3) - HR team (0) - Grounds and Facilities Manager + team (10) - Wellness centre team (5) - Outdoor Activities Manager + team (5) - Visiting contractors + delivery teams (5)

Total staff on-site (projected maximum): 46

Resort operating hours

The EMP has been designed with the following operating hours in mind, noting that the resort is still in the detailed design stage, and operating hours are estimation only; this information will be updated upon commencement of operations.

- Hotel reception/concierge service – 24/7 - Main hotel rooms and villas – 24/7 occupancy - Restaurant/s – 7am – 10pm - Grounds and outdoor facilities – 7am–10pm - Wellness clinic -10am –10pm


2.RISKASSESSMENTANDMITIGATION 2.1DESIGN-PHASERISKASSESSMENTSCONDUCTED Several significant studies have informed the detailed design phase of the resort, and should be considered alongside this EMP document when examining risks associated with the project, and planning the resort’s emergency response. These include:

- Irwin Consult - Stormwater Drainage and Waterway Management Report, Building Services/Stormwater and Civil

- Golder Associates - Landslide Risk

- South Coast Bushfire Consultants - Bushfire Management Statement

- Corangamite CMA - Flood Risk Assessment (Ref. F-2017-0152)

2.1.1Bushfireriskassessmentandmitigation To inform the detailed design stage, OUIG commissioned South Coast Bushfire Consultants (SCB) to develop the Bushfire Management Statement (9th May 2018) for the site. This report should be considered the key resource for this EMP section. The May 2018 statement notes the following key points relevant to this EMP:

- The landscape assessment notes that the subject site is within bushfire prone landscape, and subject to Bushfire Management Overlay (BMO)

- That the development site is sufficiently large to enable all proposed buildings to adequately meet defendable space requirements under BMO Clause 52.47

- That all development will be constructed to Bushfire Attack Level in accordance with AS3959-2009

- That the bushfire management statement includes complete responses to legislative requirements under BMO, and

- That a complete EMP will adequate response protocols for deployment by resort operators in the event of a bushfire

Within the revised Bushfire Management Statement – Apollo Bay Resort Development 9th May 2018 a Bushfire Management Plan was created, included here as Annex 3. Because the initial bushfire risk assessment identified risks associated with the bushfire prone landscape, the following bushfire risk mitigation strategies have been employed during detailed design phase (as outlined fully in the SCB statement):

- The resort has been designed to be exposed to low levels of radiant heat, however, has been designed to BAL 29 level (hotel) and BAL 12.5 (villas and maintenance facilities)

- The site will provide an area for occupants of the site to gather during a bushfire attack

- The hotel will have state-of-the-art internal sprinkler system, hydrant systems and will have access to static water supplies


- Occupants will have safe access to open grassland areas on the property in the event that the hotel is compromised by fire

- The resort road network will be designed to accommodate emergency service vehicles, and will include adequate parking, passing bays and vehicle turnouts.

- Defendable space requirements are outlined in the SCB statement Fire emergency response procedures are detailed further in Section 3.2, and will be updated in accordance with the site’s development, in close consultation with the State Emergency Services and CFA.

2.1.2Floodriskassessmentandmitigation To inform the detailed design stage, OUIG commissioned IrwinConsult to undertake a detailed Stormwater and Waterways Management Report (Revision 9 May 2018). This report should be considered the key resource for this EMP section. The property includes two designated waterways on-site, with a third adjacent, as well as several associated undesignated waterways. One section of the property adjacent to Barham River Road is subject to the Land Subject to Inundation Overlay (LSIO). Consultation with the Corangamite CMA has highlighted that no comprehensive, catchment-based Barham Valley flood study has been carried out to date. Flood extent estimates were provided to the Corangamite CMA as part of the Flood Data Transfer Project in 2000, which indicated a known risk at the site from the Barham River and its tributaries, but the CMA does not hold detailed flood information for the Barham, its tributaries, or associated stormwater drainage infrastructure. The only anecdotal evidence available was provided by the current landholder and is included here: " In the 17 years we have lived at 275 Barham River Rd the river has flooded twice to the extent we have not been able to travel to Apollo Bay, once for about 5 hours and another for 8. Since a willow removal program (CCMA) about 8 years ago there has not been any flooding in my recollection. About 800 meters of river bed was cleared." At the request of Colac Otway Shire, CCMA conducted a hazard assessment of the property. The assessment noted in their Mar 2017 advice (Ref F-2017-0162) states that:

“The current 1%% AEP flood mapping available to the Authority identifies that the primary access to the property is likely to become in undated by floodwaters of significant depth. Based on the currently available information the main and only current access along Barham River Road will be cut by floodwaters of significant depth. This is shown in Figure 2 which shows the alignment of the Barham River Road through the floodplain with lower topography than the surrounding area. Having regard to this an alternative flood free access must be provided to the property. Consideration may be given to access to the south or east, back onto the Great Ocean Road.”


Fig 2. Subject site (green outline) showing extent ot 1%AEP flood and waterways (image courtesy

CCMA)

The Victorian Government has determined that the 1% AEP flood is the appropriate standard to regulate and protect new developments through the planning and building systems. A 1% AEP flood (also known as the 100-year Average Recurrence Interval, or ‘one-in-a-hundred-year flood’) is a flood of the magnitude that it has a 1% chance of occurring in any given year. However, floods of this magnitude may occur more frequently than once in one hundred years, and indeed may occur more than once in any given year. Human Safety in flood is assessed against Appropriate Safety Criteria for People (Australian Rainfall and Runoff Revision Project 10, Stage 1, April 2010) where:

- depth must be no greater than or equal to 0.5 metres; and - velocity must be no greater than or equal to 3.0 m/s; and - the product of depth x velocity must be no greater than or equal to 0.4 m2/second

Vehicle Safety Criteria for a 1%% AEP flood event is assessed against Appropriate Safety Criteria for Vehicles (Australian Rainfall and Runoff Revision Project 10, Stage 2, February 2011) where:

- depth must be no greater than or equal to 0.3 metres; and - velocity must be no greater than or equal to 3.0 m/s; and - the product of depth multiplied by velocity must be no greater than or equal to 0.3

m2/s Under Victorian Building Regulations 2005, building floor level heights (or ‘freeboard’) must be set a minimum 300 mm above applicable flood levels – in this case, the 1%AEP. Floor Levels of all proposed buildings vary from 60 to 85 metres above the flood levels described.


Based on these criteria, the primary issue identified by the CCMA during preliminary impact assessments is safe access and egress via the resort’s main Barham River Road access/egress point, in the unlikely event of a 1%AEP flood. To ensure safe access and egress in the event of the one-in-a-hundred-year flood event, OUIG has proposed two alternative access/egress options; either of which will provide safe access and egress in the event of a 1%AEP flood. Option 1 – Construct a new access road between resort site and Apollo Bay Airstrip (Route 2 on map) The initial Planning Application included the preferred option to construct a new road directly from the site to the Great Ocean Road adjacent to the Apollo Bay Airstrip. This new road would be in lieu of upgrading the Barham River Road entry. The construction of such a road will ensure that access and egress are maintained in the event of a 1%AEP flood. Option 2 – Upgrade Old Hordern Vale Road (Route 3 on map) In addition to Option 1, OUIG is prepared to meet the cost of clearing and maintaining the Old Hordern Vale Road as emergency access/egress. This upgrade would see improvements made to the centre section of the Old Hordern Vale Road. First gazetted by the Colac Otway Shire as a Public Road in July 2004, Old Hordern Vale Road provides access to private properties adjacent to the site, and connects Barham River Road and Great Ocean Road. The overgrown section can readily be cleared and maintained as an emergency access to and egress from the Site, providing safe, dry access and egress to the west, in the event that the Great Ocean Road is compromised by flooding of the Barham River flats, or other local disruptions.

Fig 3. Main site access and egress (route 1) and flood-safe alternative access and egress options (routes 2 and 3)


The project-commissioned Stormwater Drainage and Waterway Management Report (Irwinconsult, 9 May 2018) sets out the stormwater drainage and waterway management strategies (including 30 and 50 metre vegetation buffers) for the subject site’s detailed design phase, to meet (or exceed) tolerable risk criteria for Colac Otway Shire’s Erosion Management Overlay, and Corangamite CMA’s requirements for waterway management.

Flood emergency response procedures are detailed further in Section 3.3, and will be updated once the final option has been selected and approved, in close consultation with the State Emergency Services, Colac Otway Shire and CCMA. SES’s Apollo Bay Flood Guide is available at the following link and should be reviewed by the team periodically: https://www.ses.vic.gov.au/documents/112015/1375136/Apollo+Bay+Local+Flood+Guide.pdf/b0a70a26-aad0-b583-b138-f996f2ca0255 2.1.3Sitegeomorphology The current detailed design fully avoids areas of sensitive geomorphology. As per guidance outlined in the Golder Geotechnical Report and IrwinConsult’s Stormwater and Civil Report, design decisions which have reduced the overall site risk to “tolerable” risk criteria or lower, as specified in the schedule to Clause 44.01 (Erosion Management Overlay) of the Colac Otway Shire Planning Scheme. Given this tolerable risk level, no further mitigation or emergency management planning (EMP) responses are required.


2.2RAPIDRISKASSESSMENT A rapid risk assessment was conducted to identify all key risks that may requires specific prevention and mitigation strategies within this EMP and in subsequent operational drafts. The risk assessment is included as Annex 4 and should be considered alongside the specific site-based assessments undertaken for fire, flood and landslip in early design phase and outlined in 2.1. Non-site specific risks related to resort’s operation will be developed fully in subsequent versions of this EMP. 2.3SUMMARYOFRISKASSESSMENT Assessments conducted by the proponent and relevant stakeholders indicate moderate to high risk factors associated with bushfire and flood. Consequently, comprehensive emergency management strategies and protocols are developed further for bushfire and flood only within this document. Other external risk factors may be present once resort operation commences include the risk of damage caused by high winds, the threat of violent crime, medical emergencies and the possibility of missing persons (especially guests), but these are not considered site-specific, and therefore do not require further design consideration at the design early stage; such risk factors will be managed through a revised EMP process by designated resort operators.


3.EMERGENCYRESPONSEPROCEDURES The following section outlines the resort’s emergency management responses. Presented below are the resort’s general emergency response procedures and protocols which will be employed in the event of any emergency (i.e. including bushfire and flood events). Also presented are the emergency management responses specific to the two threats identified in the risk assessment as presenting residual risk; bushfire and flood. 3.1GENERALEMERGENCYRESPONSEPROCEDURES In the event of an emergency alert being received, or where monitoring of warning systems indicates an active threat, the resort will activate the following procedures: 3.1.1ActivatingtheEmergencyManagementTeam(EMT) The Emergency Management Team (EMT) is the resort’s emergency management response group, and will be lead by the resort’s General Manager, acting as Incident Controller. All emergency responses contained within this EMP will be coordinated and implemented by the EMT, or delegated by Incident Controller to other staff according to EMP arrangements. In planning for the emergency response, the resort will:

- Designate key resort personnel to EMT roles, including the Incident Controller - Ensure all EMT members are familiar with all aspects of the EMP, and their EMT

roles and responsibilities - Develop a simple annual EMP action plan which sets out key tasks (review EMP,

review roles, set training dates, update equipment, etc.) - Conduct trainings and exercise according to the EMP’s annual action plan - Ensure that preparation and maintenance of any supporting material, signage,

equipment occurs according to the EMP In activating a response, the resort will:

- Convene the EMT personnel immediately after a credible or active warning is received - Review the relevant sections of the EMP together - Conduct the emergency rapid assessment (See 3.1.2) - Update the plan with any specific information related to the incident or new

information gained from your assessment/s (such as the specific location of a threat, or any particular impacts to resort access)

- Prepare information briefs for members of the team, including those absent - Activate media plans (media statements, updates to social media, marketing info, etc.) - Make alternative arrangements on behalf of your EMT members if extended work

hours are required (accommodation, meals, informing families of arrangements, etc.) More information on the Resort’s EMT team structure, roles and responsibilities is contained in Section 4.1.


3.1.2Rapidassessmentofemergency Upon receiving notification of an incident imminent or underway, the EMT Incident Controller will direct the EMT to undertake a rapid assessment of the potential impacts of the incident. The assessment will help to determine the nature of the incident, the scale of the incident, and the potential impacts on the resort’s operation. Rapid assessment will include the following steps:

- Contact emergency services and/or relevant agency (e.g. CFA, CMA, Parks Vic) for authoritative news/updates

- Check relevant emergency app’s (VicEmergency) and other online resources - Commence monitoring media coverage of the event - Arrange for regular future updates from the relevant agencies - Based on information available, try to determine the scale of the incident and likely

impacts to the resort, including potential impacts at-site, as well as to transportation in and out of resort

- If time permits, briefly document and log the key points of the Rapid Impact Assessment Details for all emergency warning services are included as Annex 2 3.1.3Coordinationandintegrationwithemergencyservices In most cases, an appropriate emergency response will be developed in coordination with the relevant emergency and land management agencies, including the SES, CFA, Parks Victoria, CMA and local government.

- EMT Incident Controller to contact relevant authority when resort receives news that an emergency is imminent or underway

- EMT Incident Controller may delegate the role/s of EMT primary contact with relevant authorities

- EMT Comms and Info Functional Group Leader to commence monitoring emergency warning services (primarily VicEmergency, but also local ABC radio, social media)

- EMT Incident Controller to outline resort’s emergency response to relevant authority, and agree on course of action

Contact details for all relevant agencies and emergency services is included as Annex 1

3.1.4Emergencyassemblyandevacuationprocedures Given the large size of the site, it is unlikely that evacuations will be the safest course of action; in most emergency situations, the safest course of action is likely to be to manage guests on-site according to shelter-in-place procedure (See 3.1.5). However, under some circumstances, evacuation of some or all buildings may be necessary if it is unsafe for guests, staff and visitors to remain inside buildings. In the case of evacuation, all persons on site are to be moved to designated assembly areas prior to evacuation.


In planning for such a response, the resort will:

- Designate appropriate assembly area/s - Designate appropriate alternative access/egress routes to/from the resort - Designate a warden within Emergency Management Team (EMT) to lead assembly

and evacuation procedures - Staff training and drills, including use of pre-evacuation and evacuation alarms - Communicate evacuation and assembly protocols to guests - Develop an evacuation transport plan based on emergency access/egress routes - Print maps to be displayed in all staff facilities illustrating locations of assembly areas

and access/egress points, and in staff manuals and training materials - Print guest lists to be used for assembly or evacuation procedures

In activating a response, the resort should:

- Designated Incident Commander to activate the EMT - Incident Commander or subordinate to sound the ‘prepare to evacuate’ alarm - Have staff work to calmly and quickly move all guests, staff and visitors to the

designated assembly area - Using printed guest lists, conduct a head count to ensure all guests, staff, contractors

and visitors are accounted for - Settle and reassure guests, and provide necessary food, water, and care periodically

as needed - Wait for emergency services to arrive, provide updates or authorise a return to

affecting buildings - Implement any facility shut-down protocols (shutting gas supplies and utilities,

closing doors, etc.) - Maintain a record of evacuation, documenting decisions undertaken and times - Post-evacuation, ensure any medical needs are met, provide a post-evacuation

briefing to all persons impacted, conduct an EMT debrief and file the record of evacuation for future reference

3.1.5Shelter-in-placeemergencyprocedure In the event of an emergency, the designated Incident Commander may determine that the safest course of action is to keep guests, staff and other visitors inside buildings. This ‘shelter in-place’ strategy may be appropriate if evacuation is likely to expose people to greater levels of danger. In planning for such a response, the resort should:

- Designate a shelter-in-place refuge facility able to accommodate all persons - Plan for guests’ needs including food, water, basic first aid and toilets - Train staff in the activation of shelter-in-place response

In the case of shelter in-place response, the EMT should follow the following protocol:

- Call 000 for emergency services, follow advice and maintain contact with relevant agencies throughout

- Warden to direct resort staff to calmly and quickly move all guests, staff and visitors to the designated shelter-in-place facility

- Conduct a head count to ensure all guests, staff, contractors and visitors are accounted for (based on printed guest lists)


- Provide a clear update/s to guests in required language/s. - Settle and reassure guests, and provide necessary food, water, and care periodically

and/or as needed - Wait for emergency services to arrive or provide updates - Return guests to normal accommodations from the designated shelter-in-place

facility as directed by emergency services 3.1.6Emergencyaccessandegressprocedure(includingemergencyservicesvehicles) The resort has been designed to allow for safe access and egress in the event of emergency. In addition to the main access/egress route, two alternative emergency access/egress routes will also be available to and from the property, subject to planning permits. All available emergency access/egress routes will be confirmed prior to construction, and subsequent EMP versions will reflect these arrangements. All internal roads, bridges and other vehicle infrastructure will be fully compliant with CFA requirements for the full range of CFA appliances, from 3.9GT slip on tanker units through to 18 tonne pumper vehicles, as stated in CFA Conditional Consent 3 August 2017 (Ref 6000-60161-73293). The general procedures for emergency access and egress are as follows:

- EMT Incident Controller will liaise with emergency services to determine most appropriate entry route. In most cases, this will be via the main entrance road, to be constructed adjacent to the Apollo Bay Airport. In the unlikely event that this road is compromised by flood, fire or other disruptions, alternative routes at Old Horden Vale Road or the Barham River Road may also be used.

- Warden to assist Incident Controller with managing guests and directing staff to maintain clear access and egress

- Emergency vehicles will be instructed to park in designated emergency vehicle parking on-site, and utilise safe vehicle turnouts on-site as required

- Where necessary, Incident Controller will instruct facilities team to deploy boom gates, barriers, bollards and/or signage to ensure clear access/egress

Once construction and road improvements are complete, resort management will work with the SES to finalise emergency vehicle arrangements. Future iterations of this plan will include full site maps including emergency vehicle access/egress, assembly points and facilities. 3.1.7Helicopteremergencyaccess In the case of road access and egress points becoming compromised, the use of helicopter evacuation will be authorised if medical emergency requires immediate medivac from the site. The following procedures will apply:

- The resort will designate an emergency helicopter landing site on the resort premises well above flood levels

- Under emergency conditions, helicopter medi-vac transfers will be arranged directly to and from the resort grounds

- The resort will ensure that designated staff are trained in receiving helicopter arrivals in emergency situations


3.1.8Medicalemergenciesandevacuationprocedures Medical facilities in Apollo Bay are currently not considered adequate to the resort’s needs, and OUI Group is in consultation with Otway Health to assess the feasibility of OUI providing for a permanent full-time doctor to service guest needs, as well as contributing to the general operations of the Apollo Bay medical centre.

- In emergencies, staff to call 000 for emergency services, follow advice and maintain contact with relevant with agencies throughout

- When possible, the OUI-supported Apollo Bay medical service will the primary contact for dealing with a medical emergency

- A level 2 certified first aid staffer will be assigned to coordinate any medical evacuation procedures on-site

- EMT will assign a staff member to care for family of affected person/s until the issue is resolved

- All staff to be aware of designated defibrillator, first aid kits and medical bay locations on-site (to be indicated on resort maps)

- Adequate numbers of staff will be supported to undertake training to maintain Level 2 Workplace First Aid certifications

3.1.9Supportingthelocalcommunityintimesofemergency The resort’s emergency responses outlined here may be extended to local emergency services, and affected members of the community in the event of major emergencies. Such cooperation will be guided by key local documents including the SES “Local Flood Guide- Apollo Bay” and CFA Apollo Bay’s emergency plans. Such support may extend to:

- Sharing of medical resources to affected community members, including defibrillators and first aid

- Provision of amphibious vehicle to SES for rescue operations - Shared use of resort firefighting facilities and equipment - Sharing of emergency information and communications resources and intel - Use of resort as alternative assembly/evacuation site - Emergency access to road network to assist emergency response

3.1.10Emergencycommunicationsplan The EMT will activate emergency communications procedures under the direction of the Incident Controller. Specifically, the EMT’s Communications and Information Manager will carry out the following communications roles. Internal communications:

- Develop an emergency communications plan - Help to convene the EMT and share the EMP with the team - Support the Incident Controller and EMT with communicating alternative

arrangements to guests, staff and contractors - Support the entire team in all communications aspects of a crisis


External communications: - Manage any marketing communications accordingly (e.g. providing up-to-date

information to wholesalers in the event of an extended crisis) - Support liaison roles with government agencies and with the community - Communicate with the media where necessary - Update resort social media as necessary

3.2SPECIFICEMERGENCYRESPONSEPROCEDURES-BUSHFIRE In accordance with CFA advice on Emergency Management Planning, and the Bushfire Management Plan prepared for the resort, the following section outlines the emergency response procedures to be employed in the event of a bushfire or grassfire, and preparedness procedures to be taken in the case of Severe, Extreme or Code Red Fire Danger Ratings and Days of Total Fire Ban (TFB).

Note: General Emergency Response Procedures outlined in 3.1 including EMP structure and roles, assembly, emergency evacuation and access/egress also apply to bushfire emergencies

Monitoring bushfire warning systems

Monitoring of warning systems is a key step in preparing the resort for the event of bushfire or grassfire. Hotel senior management will ensure that routine monitoring of all warning systems occurs. The EMT Incident Controller will:

- Designate a staff member to monitor warnings daily under general conditions, and hourly in the case of Severe, Extreme or Code Red Fire Danger Ratings and Days of Total Fire Ban (TFB)

- Develop and implement a direct coordination protocol with local CFA, SES, Parks Victoria

- Convene EMT immediately if credible active bushfire threat warning is received, contact CFA and/or Parks Victoria and undertake rapid threat assessment (3.1.2)

- Based on threat assessment, activate preparedness and/or emergency response/s accordingly based on general emergency response procedures and advice from CFA

The full list of emergency monitoring and warning resources is included as Annex 2

Fire Danger Ratings and Trigger Points

Victoria has a robust system of danger ratings intended to inform levels of preparedness by those threatened by fire. Understanding and adhering to warnings will ensure the resort is fully prepared in periods of high fire danger. Incident Controller shall ensure the following:

- EMT members to be on standby when rating reaches Severe, Extreme or Code Red - EMT to meet at least daily when rating reaches Severe, Extreme or Code Red to

discuss EMP arrangements (such as reviewing assembly, evacuation, shelter-in-place arrangements, and conduct hourly emergency warning monitoring

- EMT to engage Emergency Agencies when rating reaches Severe, Extreme or Code Red to determine responses (Incident Controller will speak directly with CFA to discuss evacuation or shelter-in-place response)

- Total Fire Ban provisions will be applied and clearly communicated to guests and


staff on days of TFB, including the restriction of outdoor cooking and catering (no open flame), burning off, use of grounds maintenance vehicles and equipment (mowers, slashers, chainsaws, brush saws), incinerator, according to CFA guidelines - https://www.cfa.vic.gov.au/warnings-restrictions/can

Notifying staff and visitors of forecast Fire Danger Ratings

Good communication of the fire risk will ensure that guest behaviour does not contribute to heightened risk of ignition, and that guests have a suitable level of preparedness on high risk days. In the event of Total Fire Bans, or Severe, Extreme or Code Red Fire Danger Ratings, resort management shall

- Ensure that all guests, staff and other on-site personnel are apprised of Fire Danger Warnings and bans in languages accessible to them

- Ensure that all on-site are cognisant of any special precautions or alternative arrangements (such as outdoor smoking bans, restricted use of vehicles, use of machinery, facility closure)

- Bulletins will be placed in each building in languages accessible to all guests clearly explaining implications of Fire Warnings and Danger Ratings

- Assist guests with any booking alterations that may be caused by transport delays - Ensure guests maintain a level of preparedness sufficient for imminent evacuation - Close all unsuitable activities, particularly outdoor activities, excursions or outdoor

cooking/dining arrangements

Fire-specific evacuation and shelter-in-place procedures

In most cases, remaining on the property will be the safest option, and ‘shelter-in-place’ procedures will be followed. In some cases, evacuation may be deemed necessary. In a fire emergency, the following emergency procedures will be employed, in addition to general emergency procedures outlined in 3.1:

- Normal assembly and evacuation procedures outlined in 3.1 will be followed upon discussion and agreement with CFA on the safest course of action.

- If required, Apollo Bay’s designated Neighbourhood Safer Place/Place of Last Resort is the Apollo Bay Foreshore at Collingwood Street, between Nelson and Moore Streets).

- Incident Controller will ensure that guests are given clear instructions regarding the use of personal vehicles in bushfire emergency, and in some instances, may be instructed not to use personal vehicles if there is a risk of contributing to local road congestion

- EMT will ascertain any additional arrangements for persons with special needs, and accommodate them in transport or shelter plans in consultation with medical support

- Assist guests to make alternative booking arrangements if transport plans are disrupted (such as in the case of delayed flights or missed connections)


3.3SPECIFICEMERGENCYRESPONSEPROCEDURES–FLOOD In accordance with SES and CMA advice on Emergency Management Planning, the following section outlines the emergency response procedures to be employed in the event of a flood event or flood warning. Note: General Emergency Response Procedures outlined in 3.1 including EMP structure and roles, assembly, emergency evacuation and access/egress also apply to flood emergencies

Flood Warning Monitoring

Monitoring of warning systems is a key step in preparing the resort for the event of flood. Hotel senior management will ensure that routine monitoring of all warning systems occurs.

EMT will also maintain close contact with SES and Corangamite CMA to monitor the situation.

The EMT Incident Controller will ensure that staff members are appointed to maintain a watching brief on official sources of weather warnings:

- https://emergency.vic.gov.au/respond/ - https://www.ses.vic.gov.au/get-ready/your-local-flood-information/colac-otway-shire-

council - http://www.bom.gov.au/vic/warnings/

Details for all emergency warning services are included as Annex 2

Upon Receiving an active Flood warning

In the event of flood warnings being issued or becoming obvious at any time, the Incident Controller will ensure that:

- EMT is activated and prepared to activate the relevant protocols of the EMP - Details of early warning system and the implementation of designated emergency

access/egress options is discussed and agreed in close collaboration with State Emergency Services

- EMT works closely with the emergency authorities to maintain a watching brief and gather up-to-date information on the flood threat

- EMT and resort staff provide internal emergency warnings to staff, guests, suppliers and contractors

- Facilities team to deploy boom gates and other restrictive infrastructure as required, to ensure no public access to areas identified as prone to inundation

- Facilities team to secure any resort equipment, facilities or vegetation that may be impacted by flood waters and create hazards

Provision of Alternate Access and Egress

In the event of a local flood event, the resort’s proposed main access road adjacent to the airport is unlikely to flood. Secondary access/egress points at Barham River Road and Old Hordern Vale Road may be impacted, however. In addition to emergency access/egress provisions outlined in 3.1.6 the resort will implement the following emergency measures:


- Resort to work closely with SES to manage access and egress, based on local conditions and flood projections

- Barham River Road and/or Old Horden Vale Road access/egress to be closed with boom-gates as required

- Temporary signage to be erected at access/egress points to reflect any alternative access/egress arrangements

- All staff and contractors to be notified of any changed conditions - Resort marketing and social media information to be updated - All guests, staff, contractors and authorities to be notified once situation returns to

normal

Flood-specific evacuation and shelter-in-place procedures

Historic anecdotal evidence suggests that the duration of flooding in the Barham River is unlikely to block access for more than 24 hours. In most cases, remaining on the property will be the safest option, and ‘shelter-in-place’ procedures will be followed. In some extreme cases, evacuation may be deemed necessary, however. In a flood emergency, the following emergency procedures will be employed in addition to general emergency procedures outlined in Section 3.1:

- Normal assembly and evacuation procedures outlined in 3.1 will be followed upon discussion and agreement with SES on the safest course of action.

- If evacuation is required, Incident Controller shall discuss options for safe place/refuge based on the active flood threat with relevant authorities

- Incident Controller will ensure that guests are given clear instructions regarding the use of personal vehicles in flood emergency, and in some instances, may be instructed not to use personal vehicles if there is a risk of contributing to local road congestion

- EMT will ascertain any additional arrangements for persons with special needs, and accommodate them in transport or shelter plans in consultation with medical support

Amphibious vehicle

OUIG plans to operate an amphibious tourist vehicle for the purposes of conducting sightseeing tours across the bay. This vehicle can be suitably adapted if necessary as an emergency vehicle for use in severe flood events.

- Vehicle may be used to navigate flood waters through road marker poles as a further measure to maintain safe access/egress

- Designated staff to be trained in emergency use of the amphibious vehicle - The vehicle is to be made available to suitably trained State Emergency Services

personnel for use as a rescue vehicle in other areas of the affected Barham River catchment area


4ManagingtheResort’sEMPProcess Resort management views the EMP as a dynamic process, and this EMP document will be continually updated and refreshed to reflect the resort’s operating environment. The following section outlines how the resort will ensure the plan is effectively maintained to respond to emergencies, and management and staff are fully aware of their roles and responsibilities. 4.1EmergencyManagementTeam(EMT)structure In the event of an emergency, the EMT is activated to implement the resort’s emergency response. EMT becomes the core team for managing an emergency, and new lines of command and responsibility are created temporarily until the emergency is resolved. Roles, responsibilities and protocols should be clear to EMT members before the event of an emergency, and staff trained in the application of these. The roles of the EMT include:

- Developing and maintaining the EMP - Implementing the EMP in the event of emergency - Implementing training and planning aspects of the EMP in non-emergency situations - Coordinating emergency planning at local level - Initiating and coordinating broader emergency responses in the event of an emergency

(for instance, in collaboration with a local agency) - Implementing the communications protocols

Key EMT positions will include: Incident Commander (IC) The IC is the key person who will oversee management of the entire emergency response, and discharge functions to the Emergency Management Team members. Resort EMT may also appoint a Deputy IC to assist the IC. Functional Team Leaders These staff members will be temporarily assigned to lead a small team or working group and oversee all the activities, duties and responsibilities assigned to that team. Teams may be created ad-hoc to respond to a risk type (such as fire), but may also cover aspects such as emergency communications, evacuation/assembly roles or liaison with relevant authorities. Functional Team Members These positions will be assigned by the resort’s operators from the hotel staff, and will complete their assigned tasks and responsibilities with instructions and guidance from resort senior management Detailed roles and responsibilities for key team positions are included as Annex 5. 4.2Emergencymanagementtrainingandexercises


A successful emergency response will require that resort staff are adequately trained in the emergency response, and that the procedures are periodically tested in real-life conditions. The EMT and Incident Controller will ensure the following:

- EMT staff to undergo at least annual training on specific roles and responsibilities - EMT staff to review the plan at least annually - All staff to be provided an overview of the EMP during staff induction - Annual training targets to be included in the annual EMP action plan - Staff are to be fully supported to undertake EMP-related training, including relief from

their usual duties and shift flexibility where required 4.3EMPplanmonitoring,evaluationandreview This EMP should be reviewed annually, with plan contents updated as deemed necessary by the EMT. Similarly, the EMT structure should be reviewed annually. Accordingly, the Incident Controller shall convene the EMT annually to:

- Review the EMP document - Evaluate the effectiveness of activation of any EMP elements within the review

period - Consider making changes to the plan vis-a-vis any evaluation outcomes - Review the staffing structure of the EMT - Plan and/or conduct any training or exercises outlined in the plan - Develop a simple annual action plan to ensure that all EMP requirements are

maintained and targets set 4.4Post-emergencyrecoveryprocedures As soon as practicably possible following an emergency, the resort EMT will convene to carry out the following tasks:

- Ascertain the effectiveness of the team’s response - Identify aspects of the emergency response requiring improvement - Ascertain the impact on staff, and any need for support services - Document the response effectively for the purposes of future planning, insurance,

etc. - Coordinate any necessary post-emergency follow-up with guests, emergency

agencies or other stakeholders - Coordinate any necessary communications material or media statements


5 ANNEXES Annex 1 - Lists of emergency services and partner agencies contact details Annex 2 - Emergency warning services and systems Annex 3 - Resort Bushfire Management Plan Annex 4 - Rapid Risk Assessment Annex 5 - EMT roles and responsibilities


Annex1Emergencyservicesandpartneragenciescontactdetails Life Threatening Emergencies – 000 For all emergencies requiring attendance by Police, Fire, Ambulance Country Fire Authority (CFA) Apollo Bay Brigade - 28 Pascoe Street, Apollo Bay Southwest District Headquarters - 115 Bromfield St, Colac Phone (03) 52325600 Hotline: 1800 240 667 Victoria State Emergency Services (SES) For flood / storm emergency calls SES Otway Unit 2 Main Road Beech Forest Victoria 3237 Hotline - 132 500 Apollo Bay Police Station 31 Nelson Street (03) 5237 6750 Otway Health 75 McLachlan Street Phone (03) 5237 8500

Corangamite Catchment Management Authority (CCMA) (For information on waterway management) 64 Dennis Street, Colac, Victoria, 3250 PO Box 159, Colac, Victoria, 3250 Phone (03) 5232 9100 E: [email protected] Colac Otway Shire 69 -71 Nelson Street, Apollo Bay, (8:45am - 1:15pm Mon – Fri) Phone (03) 5232 9400 (8.30am - 5pm, Mon to Fri, and connection to after-hours service for emergencies) [email protected] Parks Victoria Apollo Bay Office Cnr Oak & Montrose Avenues, Apollo Bay Phone (03) 8427 2015 Hotline 131963 [email protected] Department of Environment Water Land Planning (Barwon South West) 30-38 Little Malop St, Geelong 3220 Phone (03) 5226 4667


Annex2Emergencywarningservices VicEmergency Victorian Government Department Emergency Management Victoria ‘Emergency Vic’ website incorporates all information on fire, flood, extreme weather, fuel reduction burns, vehicle accidents from all relevant agencies in one location Hotline: 1800 240 667. Website: www.emergency.vic.gov.au Smartphone app available for download at the above website. Bureau of Meteorology Victorian Weather Warnings http://www.bom.gov.au/vic/warnings/ Country Fire Authority (CFA) Users will be directed to VicEmergency, but this site contains useful information on warning systems https://www.cfa.vic.gov.au/warnings-restrictions/warnings-and-incidents State Emergency Services (SES) Users will be directed to VicEmergency, but this site contains useful information on warning systems https://www.ses.vic.gov.au/warnings SES Local Flood Guidance https://www.ses.vic.gov.au/documents/112015/1375136/Apollo+Bay+Local+Flood+Guide.pdf/b0a70a26-aad0-b583-b138-f996f2ca0255 ABC Regional Radio http://www.abc.net.au/southwestvic/emergencies/?ref=nav


Annex3ResortBushfireManagementPlan


Annex4Rapidriskassessment 4.1 Risk Assessment Framework (Based on ISO31000 Risk Assessment Framework)

Likelihood

Descriptor Definition

A Almost Certain Will occur at least annually or more frequently B Likely Every two years

C Possible Every five years

D Unlikely Every ten years

E Rare Every fifty years

Consequence

Descriptor Definition

1 Insignificant No injuries, structural damage or impact to business 2 Minor First aid treatment, medium impact on guests or business 3 Moderate Medical treatment required, impact on residents and business operations 4 Major Extensive injuries requiring hospitalisation, major impact on guests and business

operations 5 Catastrophic Death, major impact on guests and business operations

Risk Rating

Likelihood Consequence 1 2 3 4 5

A H H E E E B M H H E E C L M H E E D L L M H E E L L M H H


4.2 Rapid Risk Assessment Oceans United Investments Group Apollo Bay Resort

Hazard Type

Impacts Likelihood of occurrence

Consequence of occurrence

Overall risk rating

Risk mitigation strategies in place

Flood Property damage or loss Restricted access and egress Danger to guests and transport Storm-water discharge Water collection tank overflow

D 4 H Building will not be sited on the area adjacent to Barham River Rd identified by CCMA as susceptible to 1%AEP flooding

Alternative access/egress routes will be developed (new road adjacent to airport, and upgrade of Old Hordern Vale Rd) to allow safe access/egress in the event of 1%AEP flood

Amphibious vehicle will be adaptable for emergency use

Fire Property damage or loss Restricted access and egress Danger to guests, staff and transport

D 4 H Bushfire Management Plan completed

Landslip Property damage or loss

E 2 L Avoidance strategies incorporated in detailed design to reduce risk to ‘tolerable’ level

High wind Injury or damage arising from falling trees, flying debris

C 2 H Site is largely cleared of trees except for vegetation buffers which will largely be out of bounds

Violent crime (hostage, terrorism,

Property damage or loss Danger to guests and staff Reputational damage

E 4 H No site-specific risks - to be mitigated during operational phase


bomb threat)

Missing person/s

Risk to human health

E 4 H No site-specific risks - to be mitigated during operational phase

Disease and other medical emergencies

Risk to human health Risk of infecting guests

C 3 H No site-specific risks - to be mitigated during operational phase

Resort will make a sufficient contribution to the Apollo Bay hospital to ensure they will have adequate facilities to handle all medical needs of guests and staff

Toxic spill

Risk to human health Risk to resort facilities Risk to waterways and environment

E 3 M No site-specific risks - to be mitigated during operational phase


Annex5RolesandresponsibilitiesofEMTmembers EMT Role Resort staff

substantive position

Name Contact details

Key responsibilities

EMT Incident Commander

Resort Managing Director

[to completed by OUI Group]


- Lead the EMT

- Oversee EMP development and implementation - Oversee creation of EMP action plans

- Hold accountability for EMT and EMP processes

- Maintain high-level relationships with emergency agencies

EMT Functional Team Leader – Warden

Resort Front-of-house Manager



- Coordinate movement of guests, visitors and staff in emergency

- Coordinate movement of emergency vehicles on-site

- Lead on designation of assembly and evacuation sites and procedures

- Direct staff to assist as required

EMT Functional Team Leader – Stakeholder Liaison

Resort Facilities Manager



- Lead coordination with key agencies and emergency personnel

- Build relationships with key agencies on behalf of resort

- Coordinate monitoring of warning systems with key agencies

EMT Functional Team Leader – Communications and Information Leader

Resort Marketing Manager



- - Internal

- Develop an emergency communications plan

- Help to convene the EMT and share the EMP


- Support the Incident Controller and EMT with communicating alternative arrangements to guests, staff and contractors

- - Support the entire team in all communications aspects of a crisis

- External

- Manage any marketing communications accordingly (e.g. providing up-to-date

information to wholesalers in the event of an extended crisis)

- Support liaison roles with government agencies and with the community

- Communicate with the media where necessary

- Update resort social media as necessary

EMT Functional Team Leader – ad-hoc teams to be designated as necessary

Dependent on nature of emergency and ad-hoc team requirements



- Roles/responsibilities will be dependent on nature of emergency

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