oceans connect 09 12 18 company overview
DESCRIPTION
Oceans ConnectTRANSCRIPT
Company Overview
Agenda
– Oceans Connect overview
– Markets and programs
– Some of our clients
– Peace of mind
– Our Board
Oceans Connect
Mission Statement
• To be your outsource partner of choice
Market Positioning
• For the most customer-focused businesses, Oceans Connect uniquely blends the flexibility, scalability and experience of a large BPO with the attention, commitment and value for money of a company that prizes its partnership with you and strengthens your customer relationships
Oceans Connect Overview
• A Business Process Outsourcing (BPO) solution provider since 2003
• 600 workstations split between India (500) and the UK (100)
• A right-shore strategy where needed– On-shore– Off-shore– Blended
• Services provided– Customer interaction (voice & non-voice)– Supply chain management– Data processing and back-office solutions
Example Markets & Programs
• Retail
• eCommerce
• Mobile phone
• Insurance
• Travel/Transport
• Sports clubs
• Inbound Order Line– Catalogue/Mail-Order
– TV Shopping
• Inbound Customer Service– Catalogue/Mail-Order
– e-commerce, websites,
• Outbound Telesales/marketing– Customer acquisition
– Customer re-activation/renewal
• Market research– Data collection/validation
– List-cleansing
• Back-office Processing– e-mail response
– Supply chain management
Your peace of mind
• All sites operate from the same UK-based IT platform
(mirrored for resilience)
• IT and telco infrastructure triangulated, fully resilient with
redundancy
• Massively scalable IT infrastructure from world-class
suppliers
– Aspect, BT, Cisco, Dell, Verizon Business & Virgin Media
• Bureau operations to supplement dedicated teams for
managing peaks in demand
Your peace of mind
• ISO:9001
– Quality Management Systems
• ISO:27001
– Data & Information Security
• Six Sigma
– Extensive deployment throughout business
– 25 qualified staff
– Expert and dedicated Transition Team
– Qnalytics, re-engineering
• Dedicated account management
• Comprehensive open-book operational reporting
– Available to clients real-time via secure Internet access
Board of Directors
• Adarsh Sethia• Founder of Oceans Connect• Successfully built and divested international speciality food business• In industry since 2003
• Howard Sarna• 20 years in industry including founder/CEO of PSC, then.... • CEO ClientLogic Europe (acquired Sitel in 2007)• Managing Director Dun & Bradstreet
• Nicholas Temple• Formerly CEO of IBM UK later becoming its Chairman• Subsequent executive and non-executive directorships including
Electrocomponents plc, Datacash Group plc, Datatec and Fox IT• Currently Chairman of Retail Business Solutions, TCSL, and Capula
• Howard Levene• Managing Partner Silver Levene, West End Accountants• Accountancy Age 2008 Excellence awards winner
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