o.b 2 attitude and job satisfaction
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Attitudes &
Job Sat
Attitude & Job
Satisfaction
isfaction
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Attitudes “Evaluating
statements or judgments concerning objects, people or events”
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Components of attitudes
The emotional or feeling segment of
an attitude
The opinion or belief segment of an
attitude
An intention to behave in a certain
way towards someone or something
EmotionalComponent
BehavioralComponent
InformationalComponent
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Types of Attitudes
Job Satisfaction Job Involvement
Organizational Commitment
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Job Satisfaction
“The term job satisfaction refers to an individual’s general attitude towards his or her job. A person with a high level of job satisfaction holds positive attitudes toward the job, while a person who is dissatisfied with his or her job holds negative attitudes about the job”
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Job Involvement “The degree to
which a person identifies with his or her job, actively participates in it, and considers his or her performance to self worth”
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Organizational Commitment
“The degree to which an employee identifies with a particular organization and its goals, and wishes to maintain membership in the organization”
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Functions of Attitudes The Adjustment function The Ego-Defensive function The Value-Expressive function The Knowledge Function
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Changing Attitudes Barriers to changing attitudes Providing new information Use of fear Resolving discrepancies Influence of friends or peers The co-opting approach
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JOB SATISFACTION
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What is meant by Job Satisfaction?
“A pleasurable or positive emotional state resulting from the appraisal of one’s job or job experience”
“Job satisfaction is a result of employees’ perception of how well their job provides those things that are viewed as important”
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Influence on Job Satisfaction
The work itself Pay Promotions
Supervision Work group Working
Conditions
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The work itself “The extent to
which the job provides the individual with interesting tasks, opportunities for learning, and the chance to accept responsibility”
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Pay “The amount of
financial remuneration that is received and the degree to which this is viewed as equitable that of others in the organization”
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Promotion Opportunities “The chance for
advancement in the organization”
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Supervision “The abilities of
the supervisor to provide technical assistance and behavioral support”
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Coworkers “The degree to
which fellow workers are technically proficient and socially supportive”
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Working Condition
“Employees are concerned with their work environment for both personal comfort and facilitating doing a good job”
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How employees can express Dissatisfaction
Exit Voice Loyalty Neglect
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Exit “Dissatisfaction
expressed through behavior directed towards leaving the organization”
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Voice “Dissatisfaction
expressed through active and constructive attempts to improve conditions”
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Loyalty “Dissatisfaction
expressed by passively waiting for conditions to improve”
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Neglect “Dissatisfaction
expressed through allowing conditions to worsen”
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Outcome Of Job Satisfaction
Satisfaction and performance Satisfaction and turnover Satisfaction and absenteeism
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Ways to enhance job satisfaction
Make job more fun Have fair pay, benefits, and promotion
opportunities Match people with jobs that fit their
interests and skills Design jobs to make them exciting and
satisfying