MakingchangeworkOur solutions for the NHS

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The faster healthcare changes, the more innovation matters. The kind that moves care closer to patients, joins up services and makes them more efficient. Think of O2 Health as the partner to help you make that innovation happen.

We help teams redefine how they work. Our consultancy and technology help you change the way you give care to patients. In the community, in hospitals and in the home.

The NHS Operating Framework is clear about what’s needed. So is the Quality, Innovation, Productivity and Prevention programme. Sharper processes, lower cost, higher quality. That’s what our team of healthcare, business and technology experts can give you.

How we can help

Our approach is problem first, technology second. We’ll work with your clinical teams to understand their challenges and see where we can make a difference. Then we’ll recommend a combination of technologies to:

Give patients more control of their health by giving them a more active role in their own care

Free up your care teams to spend more time with patients

Make your organisation more efficient with new ways of working.

Working closer together

Supporting independence Giving people a way to get in touch with support whenever they need it gives them the freedom to live independently. Our Help at Hand mobile telecare service does just that. It means our customers can stay connected to the people they depend upon for care. And it means freeing up more time for the people who need face-to-face care the most.

Giving power to the patient

We can help you give people with long-term conditions more choice and a better experience of healthcare. With our Side by Side service, patients don’t have to go to hospital to see a specialist. They only have to go as far as their GP, who sets up a video consultation. They can see who they’re talking to, as well as scans, x-rays and the latest care information. All on the same screen. All at the same time.

Making Care Personal We can help you build care routines around patients’ needs by making it possible for them to log their own clinical data, monitor vital signs or record drug treatments.

No one wants to travel to hospital if they can get care at their GP’s surgery or at home, or manage their own condition. And with primary care set to face more demand from an ageing population, innovative community care suits healthcare organisations too.

Your patients can take an active role in their wellbeing and live more independently by using our tools.

Giving patients more control

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Getting information anywhere When your teams are on the road, they’re gathering new information. And they need access to the information you’ve already got. We’ve got the technology to let them do both on the spot by getting them straight on to your systems, wherever they are.

Freeing up your teamsWherever you’re giving care, we can help you make sure your teams spend as much time as possible with patients, not paperwork.

Communicating better When teams communicate better with each other and with patients, things work better for everyone. We’re experts at making that possible. We’ll analyse how your teams work, find out what they need and translate that into recommendations for new systems and tools.

Helping your people learn and develop Give your people the training they need to do their jobs, but let them do it where they want. We’ll work with you to produce training and interactive learning people can access on their computers or smartphones.

Looking after your people Your people sometimes face risk, especially if they’re working alone in the community. And the more they provide care in patients’ homes, the more that risk increases. It’s up to you to keep it to a minimum. We can help with advice, training and technology like alarms, monitoring devices and response services.

Less time spent travelling between offices to update records by hand means more dependable and up-to-date patient information available wherever and whenever your people need it. We can also make sure your people get training in ways that suit them, and help you keep them safe in potentially difficult situations.

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Portsmouth community midwives have halved their admin time with digital pens. They put information straight into the central system while they’re with the patient – without

having to go back to hospital.

Making your organisation more efficient

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NHS Rotherham community care teams spend 33% more time with patients since we helped them use technology to do paperwork away from their desks.

By making the most of your resources and collaborating with other care givers, we can help your organisation save money and get more done.

The key to working more efficiently is working differently, not just using more technology. So we’ll help you rethink your processes, pinpoint the main issues and build a business case for change. If you already know the new processes you need, we’ll help you bring them in through technology and change management.

Managing information

Gathering, storing and sharing information reliably and safely makes you more efficient and productive. And it helps you cut clinical and business risk. We can give you systems to collect and exchange data on the move and keep it secure. So you’ll avoid the delays and worry to patients and clinicians that go with lost or unreliable data.

Creating more capacity

You can create extra capacity by cutting the number of patients who miss appointments. If you can find other ways of giving them what they get from consultations, so much the better. Our systems reminding patients about appointments will bring no-show rates down. And remote meetings between patients, clinicians and consultants using video and messaging will mean less travel for everyone. We can give you both.

Making the most of your people

Your people have great professional skills. But they can’t use them when they’re spending time on admin. We’ll help you streamline paper-heavy processes so you can free people up for what they’re best at. Caring. For example, our technology can help you with electronic proof of attendance. And you can use it to manage schedules from the centre. You can keep your people up to date with changes without them coming back to base to check a diary. And you won’t have to keep calling to make sure they’ve got the message.

Portsmouth Hospitals

NHS Trust was losing £4m

a year on missed outpatient

appointments. Our reminder

system cut the no-shows by

40% in three months. Staff

can now fill the vacant slots

and bring down waiting

times without the expense

of extra clinics.

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Working with us

We’ll work with you to find out about your organisation, what you’re trying to achieve and how we can make a difference. Then we’ll recommend the specific combination of technology that solves your problem.

We see healthcare from your point of view. Business and healthcare professionals are as big a part of our team as technology experts. Many of them have worked either for the NHS or organisations that support it. And they’re backed by an advisory panel made up of people in NHS clinical roles. That adds up to a lot of insight to shape the systems and services we provide.

Finding the right technology for you

We’ll help you put the technology into action through trials and pilots. Then we’ll refine it with you and roll it out. So we’ll be with you from defining the problem to putting the solution into action and monitoring the results. All at your pace, not ours.

Streamlined service

Designing technology is one thing. Getting it up and running is another. Sometimes different technologies work alongside each other and there’s more than one supplier. On paper, that could make things complex. But we manage the whole process and keep things as simple as possible.

We work with partners to make sure you get the best advice and technology. But you only have to deal with one contact. Us.

Sharing what we learn

Through our Centre of Excellence programme we work directly with NHS clinical teams on making care work better. We pool clinical resources, expertise and investment to pilot new ways of giving different types of care, share the best ways of working and celebrate success.

Investing in the future

We’re backed by our international parent company Telefónica, with its specialist Health division. Its Health Research and Design Centre in Spain invests millions each year in developing new ways to support healthcare delivery.

“ The O2 Health team have shown a real commitment to our

relationship to date. They’ve shown a depth of understanding

that could only have been achieved through detailed engagement

with our clinical teams. Improved organisation of care supported

by technology, combined with training for our teams will result

in a service delivered more efficiently and effectively, with more

time for patient care.”

Dr Jim Ward

Medical Director

NHS Western Isles

For more about O2 Health, to speak to a representative, or read some of our success stories, please visit www.o2health.co.uk

Consultancy and change management

Mobile working and communications

Remote data access and capture

Mobilisation of patient records

Scheduling and task management

Team collaborative working

Training and e-learning

Loneworker and looking after at risk workers

Clinical collaboration tools and remote patient consultations

Mobile telecare response solutions

Appointment reminder services

O2 Health solutions include: