o ccupation - specific l anguage t raining (oslt) tsae-ling tenney october 2012
TRANSCRIPT
OCCUPATION-SPECIFIC LANGUAGE TRAINING
(OSLT)Tsae-Ling Tenney
October 2012
Welcome
• Familiarize yourself with instructor and course1
• Set your learning goals2
• Meet your classmates3
TODAY’S OVERVIEW
OSLT InstructorTsae-Ling Tenney
Work experience• College Instructor (Seneca College) - ESL courses and computer
courses • Business System Analyst (IT) – Business Applications• Teaching Assistant - MBA Program in China (CIDA Project)Education• University of Saskatchewan - English as a Second Language TESL
Ontario Certificate (Honour Roll)• University of Alberta - Master Degree in Business Administration• University of British Columbia - Bachelor Degree in Electrical
Engineering
Overview
Participants• The OSLT Accounting and Finance Curriculum
has been developed for newcomers whose language skills fall within Canadian Language Benchmarks (CLB) 6 to 8.
• Accounting Personnel or Finance Personnel
Overview
Purpose
OSLT helps prepare participants with the language and communication skills for finding and retaining work in accounting and finance occupations.
Overview
Key Features • Language training is the primary objective.• developed in collaboration with experts from
accounting and finance programs at Ontario colleges
• builds cultural awareness to enhance communication
• draws on the knowledge and experience of the participants
OSLT Accounting and Finance Curriculum
Unit 1: Working in Accounting and FinanceUnit 2: Gathering and Sharing InformationUnit 3: Communicating Using TechnologyUnit 4: Managing InteractionsUnit 5: Moving Forward in Accounting and Finance
OSLT Accounting and Finance for FCAHIGHLIGHTS• Learning about Employment Pathways• Gathering and Sharing Information• Using Appropriate Telephone and Email
Communication• Participating Effectively in Team Meetings• Practicing Interview and Networking Skills• Decoding Job Ads
Course Outline (Handout)
• Course Description• Global Outcome• Unit Outcomes• Assessment Process• Course Expectations
Needs Analysis (Handout)
• education/training or work experience• learning goals
Time Spent
Skill
s W
orke
d O
n
Become Aware
Achieve Learning
Goals
Working Toward Learning Goals
Practice - Get
Experienced
Doing Your Best Work
• Participating actively in class
• Working independently outside class
• Using resources effectively
Ice Breaker ActivityInterview and introduce your partner to the class.1. In what occupations have you worked within accounting
and finance?2. How long have you worked in each of your occupations?3. In what country did you do your training?4. What kind of accounting or finance training did you
receive in your country of origin?5. What kind of accounting or finance training have you
undertaken in Canada?6. If you are currently working in your occupation in
Ontario, how long have you been doing that?7. What kind of job would you like to eventually get in
Canada?
Exercise
• Email at Work– Mistakes made– Corrections required– Goals achieved– The moral of the story
The following is an email sent by a project leader regarding a viability report on his project.
From: Ian RobsonTo: Leo LeongSubject: Meeting
hello mr. Leo, I was wondering if there was a way to get in contact with you to discuss your report and, the conclusions coming out of it. I was unsure if I could email you with my concerns because of your schedule, so if there was a way that we could talk in person about your report it would be very helpful. I thank you in advance for whatever inconvenience this may pose for you.
Thanks, IAN ROBSON
The following revised email includes a few corrections:
From: Ian RobsonTo: Leo LeongSubject: Meeting re: Report on Leasing Project
Good morning Leo,
Hope you had a good long weekend.
I was wondering if we could meet to discuss your report on the Leasing Project, specifically on point #5 on page 25 of the report. I would like to provide you with a detailed breakdown of the reliability tests proposed and the justification for these tests.
I will call your office and arrange a meeting with you sometime this week.
Thank you.Ian
Sometimes a careless typing error causes a polite request to be not so polite.
Hell Bruce,
Would you please give me access to the daily tax reports. Thank you kindly,Rebecca
Of course Rebecca meant to say Hello.
Accidentally omitting a word can change the meaning of a sentence.
Hi Dave,
Would you please provide an explanation of how we calculate fees on a customer invoice. I hope I am causing any trouble to anybody.
Thanks,Bob
Bob meant to say “I hope I am not causing any trouble to anybody…”
Sometimes if you choose the wrong word, which is pronounced the same as the correct word, it changes the meaning altogether.
Hi Dave,
We have had a number of inquiries about the slow network response. Unfortunately the satellite signal is down. Please bare with us.
Regards,Joy
Joy should have said, “please bear with us”.
Discussion
• What we can learn from this
• Best practices• Take-aways
Summary
• Define your challenges– Technological as well as personal
• Set realistic expectation– Goals are not achieved overnight
• Keep your eye on the goal– Maintain focus and don’t be discouraged
QUESTIONS?