nvm-2e with i-series

NVM-2ewith i-Series

Quick Setup Guide

2.01

Read Chapter 1: Introduction, to:• Learn about the NVM-2e Voice Mail System (page 1).

Read Chapter 2: Installing the Voice Mail, to:• Install the Voice Mail Hardware (page 8).• Connect a laptop to the Voice Mail (page 9).• Connect the Voice Mail to the phone system (page 10).

Read Chapter 3: Phone System Programming, to:• Learn how to program your telephone system for Voice Mail (page 11).

Read Chapter 4: Programming the Voice Mail, to:• Follow basic programming steps to get Voice Mail up and running (page 15).

Read Chapter 5: End-User Operation, to:• Operate the Voice Mail (page 35).

Read Chapter 6: NVM-2e Menu Trees, to:• Learn about the NVM-2e Menu Trees and the functions that you can perform

from each menu (page 41).

Read Appendix A: Application Notes, to:• Learn about several unique applications that show the Voice Mail’s power and

flexibility (page 47).

This manual has been developed by NEC America, Inc. It is intended for the use of its customers and service personnel, and should be read in its entirety before attempting to install or program the system. Any comments or suggestions for improving this manual would be appreciated. Forward your remarks to:

NEC America, Inc., Corporate Networks Group 4 Forest Parkway Shelton, CT 06484

Attention: Manager, Technical Publicationshttp://www.cng.nec.com

Nothing contained in this manual shall be deemed to be, and this manual does not constitute, a warranty of, or representation with respect to, any of the Equipment covered. This manual is subject to change without notice and NEC America, Inc. has no obligation to provide any updates or corrections to this manual. Further, NEC America, Inc. also reserves the right, without prior notice, to make changes in equipment design or components as it deems appropriate. No representation is made that this manual is complete or accurate in all respects and NEC America, Inc. shall not be liable for any errors or omissions. In no event shall NEC America, Inc. be liable for any incidental or consequential damages in connection with the use of this manual. This document contains proprietary information that is protected by copyright. All rights are reserved. No part of this document may be photocopied or reproduced without prior written consent of NEC America, Inc.

© 2002 by NEC America, Inc. All Rights ReservedPrinted in U.S.A.

Table of ContentsChapter 1: Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1

About the Voice Mail System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1NVM-2e Voice Mail System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1

The Automated Attendant and the Instruction Menu . . . . . . . . . . . . . . . . . . . . . . . . .1Subscriber Mailboxes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1Default Numbering and Mailbox Assignments . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1

The NVM-2e Cabinet. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 The Communication Port (COM 2) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3

Chapter 2:Installing the Voice Mail . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5

Installation Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6Unpacking the Equipment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6General Equipment Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6Phone System Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6Site Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

Installing the Voice Mail Hardware . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8Connecting a Laptop to the Voice Mail . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

Connecting the Voice Mail to a Phone System . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10Connecting to the i-Series Phone System. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

Table of Contents NVM-2e/i-Series Quick Setup Guide ◆ TOC-i

Chapter 3:Phone System Programming . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

Phone System Programming . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .12Voice Mail Required Hardware and Software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12Phone System Hardware and Software Requirements. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

Hardware . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12Software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .12

Required Phone System Programming . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12Optional Phone System Programming. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

Chapter 4:Programming the Voice Mail . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .15

Initializing the Voice Mail for Your Phone System . . . . . . . . . . . . . . . . . . . . . . . . . 16Installing the Phone System. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16

Default Setup for the Voice Mail . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

Testing the Voice Mail . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18

Modifying the Time and Date. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19Default . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19Modifications to Default . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19Setting the Time and Date . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19For more information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

Basic Voice Mail Programming. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19Checking the Default Automated Attendant . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

About Call Routing Mailboxes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20About Answering Schedule Tables . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20Default . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21Modifications to Default . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22Programming . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22For more information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22

TOC-ii ◆ NVM-2e/i-Series Quick Setup Guide Table of Contents

Assigning Answering Schedule Tables to Ports or Trunks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23Default . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23Modifications to Default . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23Programming . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23For more information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

Completing the AST Worksheet . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24Default . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24Modifications to Default . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25Programming . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25For more information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25

Creating and/or Customizing the Call Routing Mailboxes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26Default . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26Modifications to Default . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .26Programming . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .26For more information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .26

Programming the ASTs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .27Default . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27Modifications to Default . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27Programming . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .27For more information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27

Modifying the Dial Action Tables . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28Default . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .28Default Dial Action Tables for i-Series . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .29Modifications to Default . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30Programming . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31For more information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31

Modifying Instruction Menus. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .32Modifying Instruction Menus (Main Greeting Portion) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .32

Default . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32Modifications to Default . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .32

Modifying Instruction Menus (Dialing Options Portion) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .33Default . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .33Modifications to Default . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33Programming . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .33For more information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33

Recording Names for the Subscriber Mailboxes . . . . . . . . . . . . . . . . . . . . . . . . . . .34Default . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34Modifications to Default . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .34Programming . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34For more information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .34

Table of Contents NVM-2e/i-Series Quick Setup Guide ◆ TOC-iii

Chapter 5:End-User Operation. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35

Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .35

Telling Subscribers About the Master Extension . . . . . . . . . . . . . . . . . . . . . . . . . . 36

Using the Voice Mail. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36Calling Your Mailbox . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36Leaving a Message (Keyset only) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .36Forwarding Calls to your Mailbox . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .37Transferring Calls to a Mailbox . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .37Recording your call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .38Personal Answering Machine Emulation (Keyset Only) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38Checking Your Messages (Keyset Only) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .39

Chapter 6:NVM-2e Menu Trees . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41

Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .41

NVM-2e Menu Trees . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42User’s Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .42System Administrator Menu. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43Database Management Menu (Sheet 1) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .44Database Management Menu (Sheet 2) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45Database Management Menu (Sheet 3) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .46

Appendix A:Application Notes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47

Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .47

Application Note ANV0004A . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .48One Company, with Auto Attendant only Answering Calls At Night . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48

Application Note ANV00005A . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .50One Company, with Auto Attendant Answering Calls Day & Night . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50

Application Note ANV00006A . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52One Company, with Auto Attendant Answering Calls Day & Night . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52

TOC-iv ◆ NVM-2e/i-Series Quick Setup Guide Table of Contents

Chapter 1:

Introduction

About the Voice Mail System


NVM-2e Voice Mail System

Welcome to the NVM-2e Voice Mail system!

The Automated Attendant and the Instruction Menu

After you install your NVM-2e Voice Mail system and perform some simple programming, you will have an Automated Attendant who answers calls, using the recorded default main greeting from the Instruction Menu. This menu typically begins with the Thank you for calling greeting, and a list of dialing options follows this greeting. The Automated Attendant lets outside callers press digits on their Touch Tone phones to process their own calls. A caller can also leave a recorded message for an extension, when the extension is busy, does not answer, or is in the Do Not Disturb mode. Or the caller can return to the Automated Attendant for more dialing options. If you wish, you can customize the greeting and the dialing options in the Instruction Menu.

Subscriber Mailboxes

In addition, the NVM-2e Voice Mail system provides a Subscriber Mailbox for up to 50 extensions. This Subscriber Mailbox holds the recorded messages, lets the extension users record and send messages to each other, and offers many other features. The Voice Mail lets extension users know when they have new messages in their Subscriber Mailboxes by lighting the Message Lamp on key phones.

Default Numbering and Mailbox Assignments

The default numbering of the Subscriber Mailboxes in the NVM-2e depends on the phone system that you install, but the default Voice Mail for every phone system provides a total of 49 Subscriber Mailboxes. (One extension number is reserved for connecting a FAX machine.) If you wish, you can change these mailbox assignments.

Chapter 1: Introduction NVM-2e/i-Series Quick Setup Guide ◆ 1


The NVM-2e Cabinet

Figure 1 and Figure 2 show the front and the back of the NVM-2e cabinet.

Figure 1: Front - NVM-2e Voice Mail Cabinet

Figure 2: Back - NVM-2e Voice Mail Cabinet

The Communication Port (COM 2)

To program the NVM-2e Voice Mail system, you can use COM 2 (shown in Figure 2) with a terminal emulation software, such as ProCom Plus or Hyper Terminal, which is installed on a laptop computer.

1 2 24 VAC0.7A 50-60Hz

IOIOI

DIAL-V1

Voice MailPorts 1 - 4

ACPower

(CurrentlyNot Used)

COM 2Connect Laptop

Computer

2 ◆ NVM-2e/i-Series Quick Setup Guide Chapter 1: Introduction


Specifications

Cabinet Dimensions Length: 12 13/16 inchesWidth: 9 15/16 inches

Height: 2 inchesWeight: 5 lb.

Ports 2 or 4

Voice Storage 3 hours

Mailboxes 66 (See page 17)

Maximum Tenants 1

Answering Schedule Tables 2 (with software version 2.0)1 (with software version prior to 2.0)

Dial Action Tables 4

Telephone System Interface One Analog Station Port for Each Voice Mail Port

Programming Phone system single line extension or direct connection to RS-232C port

Electrical Requirements 105 - 120 VAC, 60 Hz

Environmental RequirementsRoom Temperature Humidity Dust

50-104oF (10-40oC)20-85% non-condensing

No visible accumulation within 24 hours

Reliability Designed to meet 50,000 hours MTBF

Safety Approvals UL, CSA

EMI Emissions Complies with FCC part 15, class A

Chapter 1: Introduction NVM-2e/i-Series Quick Setup Guide ◆ 3


4 ◆ NVM-2e/i-Series Quick Setup Guide Chapter 1: Introduction

Overview

Chapter 2:

Installing the

Voice Mail

Overview

OverviewThis chapter tells you how to install your NVM-2e Voice Mail. Specifically, you find instructions for:

1. Installation Requirements (page 6)

2. Installing the Voice Mail Hardware (page 8)

3. Connecting a Laptop to the Voice Mail (page 9)

4. Connecting the Voice Mail to the i-Series Phone System (page 10)

Chapter 2: Installing the Voice Mail NVM-2e/i-Series Quick Setup Guide ◆ 5

Installation RequirementsUnpacking the Equipment

Unpacking the EquipmentInstallation Requirements

Unpacking the Equipment

Unpacking the Equipment

Unpack the Voice Mail equipment and make sure you have the following items:

● NVM-2e Voice Mail cabinet (P/N 17780)

● External power supply

General Equipment Requirements

You will also need the following items:

● Standard Telecom tools, including a Phillips-head screwdriver

● ESD wrist strap (to be worn at all times)

● Laptop or other IBM-compatible computer containing a standard communications software program, such as Procomm Plus

● Surge Protector

● Standard sheet rock (dry-wall) screws, a center-hole punch (or other pointed tool), tape, and hammer

● RJ-45 null modem cable

● The manuals for your telephone system

Phone System Requirements

Each Voice Mail port must be connected to an analog extension circuit in the phone system. You may connect the Voice Mail port directly to the analog station port or to a port on a 2-OPX Module.

For each Voice Mail port, you may use:- at least one modular line cord- a port on a 2-OPX Module (if desired)- cross-connect wire and modular jack assemblies (see the phone system manual for details).

6 ◆ NVM-2e/i-Series Quick Setup Guide Chapter 2: Installing the Voice Mail

Installation RequirementsSite Requirements

Installation Requirements

Site Requirements

Site Requirements

Be sure to provide the following conditions:● A dust-free site, far away from large motors● Adequate ventilation for the cabinet● Adequate space above and below if you plan to wall-mount the cabinet ● Temperature of 50–104°F (10–40°C)

● Non-condensing humidity of 28– 85%● 10-90% relative humidity (non-condensing).

● Do not place anything on top of this unit or obscure the vents.

● Do not expose this product to rain or any type of moisture.

● Do not locate the unit near heating appliances.

● Do not expose the operating unit to direct sunlight.

● Locate the unit away from devices that generate electrical noise like fluorescent lamps and motors.

● Protect the unit from dust, high temperatures, and vibration.

● Do not place any covering over the unit while it is in operation/

● Do not obstruct the ventilation holes on the sides of the unit.

● Allow at least two inches of clearance from any adjacent surface.

● Request outside lines with open loop flash disconnect supervision from the phone company. Outside lines with open loop disconnect supervision prevent the recording of unwanted silence. This can happen when an Automated Attendant caller records a message and then hangs up, but the Voice Mail is unable to detect the hangup. To test your system, call in and wait for the Automated Attendant to to answer, and then hang up. See if the port drops (hangs up).

Request that your telephone company apply an open loop of at least 300 milliseconds. If this feature is not available in the area, request that continuous dial tone be sent upon disconnect from the far end (that is when an Automated Attendant caller hangs up).

IMPORTANT

Take care of this Voice Mail System by observing all site requirements listed below. Failure to do so may harm the reliability and continued operation of the equipment.


Installing the Voice Mail Hardware

Installing th e Voice Mail Hardware

To install the Voice Mail:

1. Place the Voice Mail on any sturdy flat surface.ORMount the Voice Mail on a wall, using the screw slots located on the bottom of the cabinet. Make sure that the ventilation slots are not blocked. Position the cabinet so that LEDs can be seen. The LEDs are lit when:- the unit has power (Power LED)- the Voice Mail is initializing (Voice Mail LED)- a particular Voice Mail port is busy (Power Status LEDs).

2. Plug the Voice Mail power supply cord into the connector labeled 24 VAC. Plug the AC Adapter into a 120 V, 60 Hz grounded outlet. See Figure 3.

Figure 3: Installing the NVM-2e Voice Mail System

1 224 VAC

0.7A 50-60HzIOIOI

NVM2exVB-C1

Port 2 Port 4Port 1 Port 3

AC AdapterAC Power Cord

Note: Your unit may only have two ports available.


Installing the Voice Mail HardwareConnecting a Laptop to the Voice Mail

Connecting a Laptop to the Voice MailConnecting a Laptop to the Voice MailYou need a laptop computer to modify certain Voice Mail parameters that you cannot program through a System Administrator Mailbox, such as mailbox numbers, port options, and various sys-tem options. You also need a laptop computer to view reports or perform diagnostics.

To connect a laptop computer to the NVM-2e:

1. Use an RS-232 cable (null modem) to connect the laptop computer to the connector labeled 2 on the Voice Mail. See Figure 4. Make sure that the RS-232 cable has one of the pin-outs shown in Figure 5.

2. Turn on the laptop computer.3. Use standard communications software (such as ProComm Plus) to set the laptop to 115200

baud, 8 data bits, no parity, and 1 stop bit. The terminal emulation should be VT100.■ If you are using Windows HyperTerminal after you select the proper COM port for your

laptop: In Port settings, set the Baud Rate to 115200, Data Bits to 8, Parity to N, Stop Bits to 1, and Flow Control to None. Do not leave Flow Control at the default setting which is Hardware. If the laptop does not communicate with the Voice Mail, try setting Flow Con-trol to x/on, x/off.

Figure 4: Connecting a Laptop Computer to the NVM-2e Voice Mail

.

Figure 5: Required Pin-puts for the RS-232 Cable

4. When the laptop is communicating with the Voice Mail, you will see the Main Menu for the NVM-2e.

5. Proceed to Connecting the Voice Mail to the i-Series Phone System on the next page.

1 224 VAC

0.7A 50-60HzIOIOI

NVM2exVB-C5

ACAdapter

AC PowerCord


RS-232 Cable


Connecting the Voice Mail to a Phone SystemConnecting to the i-Series Phone System

Connecting the Vo ice Mail to a Phone System

Connecting to the i-Series Phone System

Connecting the Voice Mail to the i-Series Phone System

To connect the NVM-2e to the i-Series Phone System:

1. Plug one end of a modular line cord into Port 1 on the NVM-2e.Plug the other end into an analog station port or a port on a 2-OPX Module, as shown in Figure 6.

2. Repeat step 1 for Port 2.

3. Repeat step 1 for Ports 3 and 4 if your Voice Mail contains 4 ports.

.

Figure 6: Connecting an i-Series Phone System to the NVM-2e

Availability: All versions of the NVM-2e integrate with the i-Series.

IMPORTANT NOTE

Extensions will receive notification of new messages (blinking Message Waiting Lights and interrupted dial tone for single line phones) only if Voice Mail Port 2 is connected to the phone system.

1 224 VAC

0.7A 50-60HzIOIOI

NVM2exVB-C6

AC AdapterAC Power Cord


To Analog Station Port

or

a Port on a 2-OPX Module

To Analog Station Port

or

a Port on a 2-OPX Module


Overview

Chapter 3:

Phone System

Programming

Overview

OverviewYour phone system requires specific entries in several programs, so that it integrates correctly with the NVM-2e Voice Mail. In addition, the phone system may need to have a piece of specific equip-ment or a certain software level in order for it to operate correctly with the Voice Mail.

This chapter tells you if need any special equipment and the specific programs you will need to configure your phone system, so that it integrates with NVM-2e.

Chapter 3: Phone System Programming NVM-2e/i-Series Quick Setup Guide ◆ 11

Phone System ProgrammingFor the i-Series

Phon e System Programming

For the i-Series

Voice Mail Required Hardware and Software

Phone System Hardware and Software Requirements

HardwareEach analog Voice Mail port requires one analog port on the ASTU card. The NVM-2e integrates with the 28i, 124i (as long as it is not fully expanded), 28i/124i commonized, and the 124ie (as long as it is not fully expanded).

SoftwareAnalog Voice Mail is supported in all i-Series software versions.

Required Phone System Programming

➻ 0004 - Automatic Extension Circuit Type(Use Phone Programming. Applies to 28i/124i commonized, 124ie)Make sure that you have already connected the NVM-2e to the phone system before you use this program.Run program 0004 to automatically set up extension circuit types.Note: Running 0004 after the system is set up may require that you re-program certain

devices (such as DSS Consoles and DCI’s).

➻ 0005 - Extension Circuit Type (Whenever possible, use 0004)(Use Phone Programming. Applies to 28i/124i commonized, 124ie)Assign circuit type 3 to analog Voice Mail ports.Assign circuit 9, order 2 to digital Voice Mail ports. (Remember to program both the odd-numbered port and the next consecutive even port reserved by the system.)Note: Entering circuit type using 0005 may require a manual entry in 1001. [In 1001 - Basic

Extension Port Setup (Part A), Item 1: Telephone Signaling Type, enter 1 for DTMF.]

Availability: All versions of the NVM-2e integrate with the i-Series.

IMPORTANT

Before you program the phone system, make sure that you have performed all steps in Chapter 2: Installing the Voice Mail (beginning on page 5 ). This simplifies program-ming the phone system. Specifically, make sure that you have connected the NVM-2e to the phone system.

12 ◆ NVM-2e/i-Series Quick Setup Guide Chapter 3: Phone System Programming


➻ 1001 - Basic Extension Port Setup (part A), Item 5: Terminal Type (Use Phone Programming. Applies to Commonized Software)Set all station ports used for Voice Mail as type 1. (Enables DTMF dialing into Voice Mail from Keysets.)

➻ 1003 - Extension (Department) GroupsPut all the Voice Mail ports in a Department Group (typically the last available group. For 28i/124i, use group 8), and assign an order number (1, 2, 3, etc.)This group is used to distribute calls directed to the Voice Mail. It also allows DILs to the Voice Mail to ring other Voice Mail ports when the DIL’s assigned port is busy.

➻ 1005 - Class of ServiceAssign all of the Voice Mail ports with an unused Class of Service (typically, the last available COS. For 28i/124i, use COS 8.).

➻ 0410 - Extension (Department) Group Options, Item 3: Voice Mail GroupEnter 1 for the Voice Mail group (the Group you assigned in Program 1003)Designate which Department Group is to be assigned as a Voice Mail Group.

➻ Program 0419 - Class of Service Options (Part B), Item 26: Message Wait DialtoneEnter 0 (zero) for the Class of Service assigned to the Voice Mail ports.(Stutter dial tone on a Voice Mail port causes Message Wait Lamping and transfer problems.)

➻ 0516 - Voice Mail Master NumberAssign an extension number and name for the Voice Mail Master Number. Be sure the number you select does not correspond to an installed extension or feature. Consider picking a number that is outside the normal extension numbering range (e.g., 600). Do not select a number that begins with 1, 8 or 9.

➻ 1017 - Voice Mail Port Assignment(Applies to 28i/124i with software versions 5.07 and lower)(For ALL other i-series software versions, use Program 1003)Assign single line (ASTU PCB) ports as Voice Mail ports. The system allows up to 16 Voice Mail ports.

Chapter 3: Phone System Programming NVM-2e/i-Series Quick Setup Guide ◆ 13


Optional Phone System Programming➻ 0401 - Tenant Group Options, Part A, Item 18: SLT Answering Mode

Enter 1 for this option to enable Conversation Record.➻ 0401 - Tenant Group Options, Part A, Item 23: DIL Call Waiting

If setting up Immediate Voice Mail Overflow, enter 0. If setting up Delayed Voice Mail Over-flow, enter 1.

➻ 0405 - System Timers (Part A), Item 62: DIL No Answer Recall TimeIf setting up Delayed Voice Mail Overflow, enter a timer value greater than 0. Overflow will occur after this interval (provided the other related programming is correct). If setting up Immediate Voice Mail Overflow, enter 0.

➻ 0405 - System Timers (Part A), Item 65: Record Alert Tone Interval TimeSet the interval between Voice Mail Conversation Record alerts. The alert is two short beeps followed by a programmable interval of silence.

➻ 0406 - COS Options, Item 57: Continued DialingEnable Continued Dialing (1) for all extensions that will dial Voice Mail features.

➻ 0901 - Basic Trunk Port Setup (Part A), Items 14-17; Trunk Service TypeAssign Service Type 4 to each trunk you want to ring into Voice Mail as a Direct Inward Line (DIL).

➻ 0909 - Extension Ring Group AssignmentTo enable Voice Mail Overflow, assign selected extensions to a Ring Group that will ring for unanswered DILs to Voice Mail ports. Enter 1 to enable overflow ringing.

➻ 0910 - Trunk Ring Group AssignmentTo enable Voice Mail Overflow, assign the Voice Mail DILs to the Ring Group specified in program 0909 above. This allows calls on the DILs to ring other extensions when all VM ports are busy.

➻ 0917 DIL AssignmentAssign a Voice Mail port as the DIL destination for each trunk that should directly ring into Voice Mail. (Requires Trunk Service Type 4 in 0901.) If all Voice Mail ports are in the same unique Extension (Department) Group (see Program 1003 on page 13), the DIL will ring another Voice Mail port if its assigned port is busy.

➻ 1005 - Class of ServiceAssign a Class of Service (1-15) to an extension.

➻ 1006 - Programming Function KeysAssign a Voice Mail key to an extension (code 1059 plus extension number).(Optional) Assign a Voice Mail Record key to an extension code (1060).(Optional) Assign a Personal Answering Machine Emulation key (code 1072).

➻ 1027 - Fixed Call Forwarding SetupTransferred, DIL and DID calls can forward to Voice Mail using this program. For an extension port, assign the Fixed Call Forwarding Type (0-4) and the destination exten-sion port (first Voice Mail extension port.) Available types are:0 = Fixed Call Forwarding off1 = Fixed Call Forwarding with Both Ringing (do not use for Voice Mail ports)2 = Fixed Call Forwarding when Unanswered3 = Fixed Call Forwarding Immediate4 = Fixed Call Forwarding when Busy or Not Answered

14 ◆ NVM-2e/i-Series Quick Setup Guide Chapter 3: Phone System Programming

Overview

Chapter 4:

Programming

the Voice Mail

Overview

OverviewThis chapter provides instructions for programming the basic Automated Attendant and a few other important features. After you perform a few easy steps, you will have the basic NVM-2e Voice Mail System customized for your communication needs. Specifically, this chapter contains information about the following topics:1. Initializing the Voice Mail for Your Phone System (page 16)2. Default Setup for the i-Series (page 17)3. Testing the Voice Mail Operation (page 18)4. Basic Voice Mail Programming (page 19)

● Modifying the Time and Date (page 19)● Checking the Default Automated Attendant (page 20)● Assigning Answering Schedule Tables to Ports or Trunks (page 23)● Completing the AST Worksheet (page 24)● Creating and/or Customizing Call Routing Mailboxes (page 26)● Programming the ASTs (page 26)● Modifying the Dial Action Tables (page 28)● Modifying the Instruction Menus for the Main Greeting and Dialing Options (page 32)● Recording Names for Subscriber Mailboxes (page 34)

When you are finished with this chapter, use Chapter 3, Programming, in the NVM-2e System Guide (P/N 17780INS08 or higher) to perform any other programming that you may need.

Chapter 4: Voice Mail Programming NVM-2e/i-Series Quick Setup Guide ◆ 15

Initializing the Voice Mail for Your Phone SystemInstalling the Phone System

Installing the Phone SystemInitial izing the Vo ice Mail for Your Phone System

Initializing the Voice Mail for Your Phone System

Installing the Phone SystemAt default, the Voice Mail database should already have the i-Series as the installed phone system. However, it is recommended that you verify that the i-Series is the installed phone system. To program the Voice Mail as explained below, your NVM-2e requires software version 2.00 or higher.

To verify that an i-Series phone system is installed in the Voice Mail:

1. Turn on the laptop or other computer, and access the communications software.

When the computer is communicating with the Voice Mail, you will see the MAIN MENU -> prompt.

2. At the MAIN MENU -> prompt, press IN and then Enter to select Install System.The Install System Menu will be displayed. Each phone system on this menu corresponds to a number in the column at the left.

3. The default entry should already be 2 (the number that corresponds to the 28i/124i phone system). If it isn’t, enter 2 and press Enter.

4. Follow the instructions on your Voice Mail screen.

For information about integrating the i-Series with the Voice Mail, see Chapter 3: Phone System Programming starting on page 11.

This option is also available on the Database Management Menu. For more information, see Database Management Menu Tree in Chapter 6.

******* INSTALL SYSTEM Menu *******

Press command below, then press Enter:

To Install the Voice MailSystem for:

1234

909192E

PORTRAIT 308/82428i/124iONYX VS/VSI/DS100/DS01DS2000

To Install Voice Mail Ports onlyTo Install Voice Compression Rate onlyTo View Current SettingsTo Exit to MAIN Menu

16 ◆ NVM-2e/i-Series Quick Setup Guide Chapter 4: Voice Mail Programming

Default Setup for the Voice MailMailbox Configuration with the i-Series

Mailbox Configuration with the i-SeriesDefault Setup for the Voice Mail

Mailbox ConfigurationAt default, the NVM-2e is already initialized for the i-Series. As a result, the Voice Mail database is set up with the 66 default mailboxes shown below. You cannot change this number of default mailboxes in the NVM-2e. However, you can change mailboxes that are defaulted as one type to another type. But if you change trunk mailboxes to some other type, it is recommended that you keep one mailbox defined as a trunk mailbox.

Mailbox Type Default # of Mailbox Type

Default Numbering of Mailboxes

Announcement Mailbox 2 800-801

Call Routing Mailbox 4 802-804,807

Distribution Mailbox 1 805

Future Delivery Mailbox 1 806

Subscriber Mailbox 49 301-307,309-350

Subscriber Mailbox Reserved for Fax

1 308

Trunk Mailbox 8 001-008


Testing the Voice Mail

Testing the Voice Mail

Testing the Voice Mail Once the NVM-2e has been installed and initialized, you should perform the following two tests to check Voice Mail operation.

Test 1 (for the Automated Attendant):

1. Call into a trunk that you have assigned to the NVM-2e.

2. Listen for: Thank you for calling. If you are calling from a Touch Tone phone, please dial the extension number you wish to reach or dial 0 for assistance. If you are calling from a rotary dial phone, please stay on the line for assistance.

Test 2 (for Voice Mail):

1. From the MAIN MENU -> prompt, select DI - Diagnostics and then press Enter.

2. Enter the password (the default password is CTL), if requested and press Enter.

3. Select PA - Port Activity and then press Enter.

4. At a Multibutton extension, press the Message Key.

5. Listen for: You have —messages (if you did not install a default Security Code) or Please enter your security code.

6. Repeat steps 4 and 5 until you see each Voice Mail port operating.

If you do not hear the stated voice prompts, check the equipment connections and the telephone system programming for Voice Mail.


Basic Voice Mail ProgrammingModifying the Time and Date

Modifying the Time and DateBasic Voice Mail Programming

Modifying the Time and DateThe NVM-2e has an internal clock and calendar that must be set in order for the Voice Mail to work correctly. You can set the time and date through the System Administrator Mailbox or by using the laptop computer. At default, the lowest extension number in the phone system is assigned to the System Administrator Mailbox.

DefaultUSA Eastern Standard Time and Date

Modifications to DefaultDate ______________________ Time ______________________

Setting the Time and DateTo set the time and date from the System Administrator Mailbox:

1. Log onto a System Administrator Mailbox (the lowest extension in the phone system):■ From any extension: Get intercom dial tone and dial Voice Mail master extension number.

OR■ Dial outside phone number to reach the Automated Attendant.

2. If you hear the company greeting, dial #. Otherwise go to step 3.

3. If requested, dial System Administrator mailbox number.

4. If requested, dial security code.

5. Press SA (36) for the System Administrator Menu.

6. Press TI (84) to set the system time.

7. Follow the voice prompts.

8. When you are finished setting the time, return to the System Administrator Menu.

9. Press DT (38) to set the system date.


From MAIN Menu (on the laptop computer):

1. Select Maintenance.

2. For further instructions, see Set System Time and Set System Date in the NVM-2e System Guide (P/N 17780INS08 or higher).

For more informationSee System Time and Date in the NVM-2e System Guide (P/N 17780INS08 or higher).


Basic Voice Mail ProgrammingChecking the Default Automated Attendant

Checking the Default Automated Attendant

Checking the Default Automated Attendant

The Automated Attendant answers incoming calls using a Call Routing mailbox. That is, the Voice Mail sends an incoming caller to a Call Routing mailbox and plays, to the caller, the message that is recorded for that mailbox (e.g., Thank you for calling ABC company.) The default Automated Attendant uses two different Call Routing Mailboxes to answer incoming calls according to programmed schedules. Call Routing Mailboxes and the Answering Schedule Tables are explained below.

For a quick look at the default Automated Attendant setup, see also Figure 7: How the Default Automated Attendant Handles Calls on the next page.

About Call Routing MailboxesA Call Routing Mailbox (used in conjunction with a Dial Action Table) lets callers press a dialpad key (0-9, *, #) on a Touch Tone phone to route their own call to an extension, mailbox, or Voice Mail. A Call Routing Mailbox uses the following two items:

● The Dial Action Table assigns a routing option (or “action”) to each dialpad key (0-9, *, #). For example, you could assign the action, Screened transfer to 306" to key 7. This lets a caller press key 7 to transfer to extension 306. The Voice Mail can accommodate up to 4 Dial Action Tables.

● The Instruction Menu contains a Main Greeting to greet the callers and lists the available dialing options. A typical main greeting or Welcome Message is: Thank you for calling XYZ Company. The recording dialing options of the Main Greeting lets a caller know the routing options that have been programmed in the Dial Action Table.

About Answering Schedule TablesThe Voice Mail can use different Call Routing Mailboxes to answer calls, because of the Answering Schedule Tables (ASTs). An AST lets the Automated Attendant answer calls and greet callers dif-ferently depending on the day/date and time. For example, an AST lets the Automated Attendant answer calls using Call Routing Mailbox A during the morning, Call Routing Mailbox B during the afternoon, Call Routing Mailbox C at night, etc.

An AST can contain up to 20 day/date/time schedules, and the NVM-2e can accommodate up to 2 ASTs. You assign the AST to a port or trunk. If you assign an AST to a port, Voice Mail uses that AST to answer any trunk that uses the port. If you assign an AST to a trunk, Voice Mail ignores the port's AST and uses the trunk's AST.

Availability: NVM-2e with software version 2.00 has 2 Answering Schedule Tables and 4 Dial Action Tables.



Default Figure 7: How the Default Automated Attendant Handles Calls

Call rings into Voice Mail port 1 on Wednesday (a workweek day), 5:30 PM.

To work with AST’s, see Com-pleting the AST Worksheet on page 24.

Voice Mail looks at AST 1, which is assigned to each port, to see which Call Routing (CR) Mailbox & Dial Action Table (DAT) should answer.

<==== Sched 1. Workweek Mon-Fri, starting at 8AMSched 2. Workweek Mon-Fri, starting at 5PM

CR 802 DAT 1CR 803 DAT 2

To modify the Instruction Menu (Main Greeting portion), see Mod-ifying Instruc-tion Menus (Main Greeting Portion) on page 32.

<==== Since the call falls into the Workweek Evening time period, the Voice Mail plays the Main Greeting for Call Routing Mailbox 803. The default Welcome Message is: Thank you for calling.

To modify the Instruction Menus (Dialing Options portion), see Mod-ifying Instruc-tion Menus (Dialing Option Portion) on page 33.

<==== The Voice Mail plays the default dialing options for Call Routing Mailbox 803: If you are calling from a touch tone phone, please dial the extension number you wish to reach or dial 0 for assistance. If you are calling from a rotary dial phone, please stay on the line for assistance.

Caller presses a dialpad key.

The Voice Mail uses the default routing options in the Dial Action Table shown on the next page.



Modifications to Default See the references to the left of the flowchart on the previous page.

ProgrammingSee the references to the left of the flowchart on the previous page.

For more informationTo customize the Automated Attendant, see “Customizing Callout (Message Notification) Options” in Chapter 3: Programming of the NVM-2e System Guide (P/N 17780INS08 or higher).

To modify the Dial Action Table, see Modifying the Dial Action Tables on page 28.

<==== Key 0:

Key 1-8

Key 9:

Key *:

Key #:

TIMEOUT:

Rec1 (Record a Message) for 1st extension in numbering plan. The caller hears the Subscriber’s greeting followed by a beep tone.

Undefined Routing or Transfer to any extension the caller dials. Transfers are screened in the Voice Mail. Incomplete Screened Transfers are handled by the Voice Mail; Unscreened Transfers are handled by the phone system. When a caller presses an Undefined key, Voice Mail plays, That is an invalid entry, then the Instruction Menu.

Transfer is assigned only to the keys that match the 1st digit of the extensions (if extensions are 21-36, Transfer is assigned to keys 2 & 3, Undefined Routing to keys 4-8).

Hangs up the call.

Quick Message (After dialing *, the caller can dial a mailbox number to leave a message in that mailbox.)

Log On (After dialing #, the callers dial their mailbox number to log on to their mailbox and use Voice Mail).

If caller waits more than 5 seconds to dial something after the Instruction Menu plays, the caller hears a prompt (Recording, followed by a beep tone) for recording a message for the low-est numbered extension.

IMPORTANT

This guide shows you how to have Call Routing Mailboxes answer calls.

To have other types of mailboxes answer calls, see “A Flowchart Summary” in Chapter 3: Programming of the NVM-2e System Guide (P/N 17780INS08 or higher).


Basic Voice Mail ProgrammingAssigning Answering Schedule Tables to Ports or Trunks

Assign ing Answering Schedule Tables to Ports or Trunks

Assigning Answering Schedule Tables to Ports or Trunks

Here are some guidelines in figuring out how many ASTs you will need, when you assign an AST to a port or trunk:

● If you want the Automated Attendant to answer all incoming lines in the same way, you need only 1 Answering Schedule Table. And, you simply assign it to each port. As a matter of fact, AST 1 is assigned to each port by default, so you really do not have to do anything.

● If you want the Automated Attendant to answer some trunks differently than others, you assign the desired Answering Schedule Table (1-2) to the Trunk Mailbox for the trunk. A trunk’s AST always overrides the port’s AST.

For an explanation of ASTs, see About Answering Tables on page 20.

Default AST 1 is assigned to each port. No trunks have an AST assignment.

Modifications to Default NVM-2e can accommodate up to 2 ASTs (1-2).

Programming From Main Menu:

To assign an AST to a port: Select Customize Menu, Port Options. Enter AST (1-2) in Answering Schedule Table field.To assign an AST to a Trunk Mailbox: Select Customize Menu, Mailbox Options. Enter AST (1-2) in Answering Schedule Table field.

For more informationSee “Customizing Answering Options Using an Answering Schedule Table” in Chapter 3: Programming of the NVM-2e System Guide (P/N 17780INS08 or higher).

Availability: NVM-2e with software version 2.00 has two Answering Schedule Tables and four Dial Action Tables

AST ____ for Port 1AST ____ for Port 2AST ____ for Port 3AST ____ for Port 4

AST ____ for Trunk ____ AST ____ for Trunk ____AST ____ for Trunk ____ AST ____ for Trunk ____AST ____ for Trunk ____ AST ____ for Trunk ____AST ____ for Trunk ____ AST ____ for Trunk ____AST ____ for Trunk ____ AST ____ for Trunk ____


Basic Voice Mail ProgrammingCompleting the AST Worksheet

Completing the AST Worksheet

Completing the AST WorksheetBefore programming an AST, you should find out how many schedules the customer wants in that AST. That is, you should find out how many different company greetings the customer wants and at what time each one should take effect. The customer may, for example, want a distinct greeting for mornings, after-noons, evenings, and weekends. An AST may contain up to 20 day/date/time schedules.

More specifically: For each schedule (1-20) you enter in an AST, you must include the following:

● The mailbox number that should answer a call. BUT KEEP THIS IN MIND: This chapter describes how to place only Call Routing Mailboxes in ASTs. Placing a distinct Call Routing Mailbox in a schedule lets you record a distinct greeting (Welcome Message) for that sched-ule. For instructions on placing other types of mailboxes in an AST, see “Customizing Answering Options Using an Answering Schedule Table” Chapter 3: Programming in the NVM-2e System Guide (P/N 17780INS08 or higher).

● The date or day (s) that the mailbox should start answering a call

● The time of day the mailbox should start answering the call

For example: Suppose you are programming AST #1. If Call Routing Mailbox 802 should answer calls starting at 10AM on Monday through Friday, the AST would look like this:

Answering Schedule Table #1:

■ Schedule 1 Day (s) or Date: Mo-Fr■ Schedule 1 Time: 10:00■ Schedule 1 Mailbox: 802

Default Answering Schedule Table #1:



Answering Schedule Table #2:




Basic Voice Mail ProgrammingCompleting the AST Worksheet

Modifications to DefaultOn the AST Worksheet:

● For Day (s) or Date:Enter a single day (e.g., Mo) or a range of days (e.g, Mo-We) or a date (e.g., 06/31). Do not enter a range that bridges Sunday (e.g., Fr-Mo). Convert it into 2 schedules: Fr-Su, Mo-Fr.

● For Time: Enter hours and minutes (HH:MM), where HH is the hour (00-23) and MM is the minutes (00-59).

● For Mailbox: Enter a Call Routing Mailbox Number.

ProgrammingN/A

For more informationSee “Customizing Answering Options Using an Answering Schedule Table” in Chapter 3: Programming of the NVM-2e System Guide (P/N 17780INS08 or higher) to set up an AST.

Answering Schedule Table # _____

Schedule 1 Day (s) or Date __________Schedule 1 Time __________________Schedule 1 Mailbox _______________


Schedule 2 Day (s) or Date__________Schedule 2 Time __________________Schedule 2 Mailbox _______________




Schedule 4 Day (s) or Date __________ Schedule 4 Time __________________ Schedule 4 Mailbox _______________


Schedule 5 Day (s) or Date __________Schedule 5 Time __________________ Schedule 5 Mailbox _______________













Basic Voice Mail ProgrammingCreating and/or Customizing the Call Routing Mailboxes

Creating and/or Customizing the Call Rou ting Mailboxes

Creating and/or Customizing the Call Routing MailboxesBefore you can program a mailbox number into an AST, you must make sure the mailbox exists. This step shows you how to create and/or customize the Call Routing Mailboxes you selected for the ASTs in Step 5.

DefaultThere are 4 Call Routing Mailboxes by default: 802, 803, 804 and 807.

● Dial Action Table 1 is assigned to Call Routing Mailbox 802




● Each Call Routing Mailbox has seven other programmable options. The default values for these options should be fine to get your basic system up and running. To see the default val-ues, see “Call Routing Mailboxes” in Chapter 3: Programming in the NVM-2e System Guide (P/N 17780INS08 or higher).

To see how the Call Routing Mailboxes are assigned to AST 1, see Completing the AST Worksheet on page 24 of this chapter.To review the routing options assigned to the keys in Dial Action Table, see Figure 7 starting on page 21 in Checking the Default Automated Attendant of this chapter.

Modifications to DefaultThe only thing you should change about a Call Routing Mailbox, at this point is its Dial Action Table number. You can enter a number from 1 to 4.Keep this in mind: If Call Routing Mailbox 802 should have a different set of dialing options than Call Routing Mailbox 803, then you should keep the default Dial Action Table assignments.

ProgrammingFrom Main Menu:

Customize Menu, Mailbox Options. To find out which mailbox numbers are unused, use the View-ing/Printing Reports Menu, “Mailbox List (Numerical) - ML” of the NVM-2e System Guide (P/N 17780INS08 or higher). The NVM-2e allows mailbox numbers 000-999.

For more information See “Call Routing Mailboxes” in Chapter 3: Programming of the NVM-2e System Guide(P/N 17780INS08 or higher) to understand the Call Routing Mailbox options.

Call Routing Mailbox _______ DAT _____Call Routing Mailbox _______ DAT _____Call Routing Mailbox _______ DAT _____Call Routing Mailbox _______ DAT _____


Basic Voice Mail ProgrammingProgramming the ASTs

Prog ramming the ASTs

Programming the ASTsOnce you are finished creating/customizing the Call Routing Mailboxes, you are ready to enter the AST worksheet data into the Voice Mail system.

Default N/A

Modifications to DefaultUse the worksheet on page 25.

ProgrammingFrom Main Menu:

Select Customize Menu, Answering Schedule Table.

For more information See “Customizing Answering Options Using an Answering Schedule Table” in Chapter 3: Programming of the NVM-2e System Guide (P/N 17780INS08 or higher) to enter data into an AST.


Basic Voice Mail ProgrammingModifying the Dial Action Tables

Modifying the Dial Action TablesModifying the Dial Action Tables

You must customize the routing options for each Dial Action Table number you used on page 26. Remember: a Dial Action Table lets you assign a particular routing option to each dialpad key (0-9, *, and #). For example: You can assign the routing option, Screened Transfer (TRF) to 306" to dial-pad key 7. This lets a caller press key 7 to transfer to extension 306.

DefaultThe NVM-2e assigns Dial Action Table 1 to Call Routing Mailbox 802, Dial Action Table 2 to Call Routing Mailbox 803, Dial Action Table 3 to Call Routing Mailbox 804 and Dial Action Table 4 to Call Routing Mailbox 807.The default routing options for Dial Action Table 1 are listed below (see also in Checking the Default Automated Attendant on page 20.).

Availability: NVM-2e has 4 Dial Action Tables.

Key: Routing Option:

Key 0 Unscreened Transfer to first extension in numbering plan (see Keys 1-8 for details on Unscreened Transfers).DIAL ACTION TABLE; UTRF XXX (XXX = ext number)

Keys 1-8 Either Undefined Routing or Transfer to any extension the caller dials. Transfer is assigned only to the keys that match the first digit of the extension numbers. For example, if the extensions are 21-36, Transfer will be assigned to Keys 2 and 3, and Undefined Routing will be assigned to Keys 4-8. If a caller presses an Undefined Routing key, the Voice Mail says, That is an invalid entry, then repeats the dialing options.

IMPORTANT:In the NVM-2e, the Transfers are Screened Transfers. If a Screened Transfer is incomplete, the call returns to Voice Mail and the caller hears their dialing options.

DIAL ACTION TABLE:UND N for Undefined Routing TRF XX for 2-digit extensionsTRF XXX for 3-digit extensions

Key 9 Hang upDIAL ACTION TABLE: HUP N

Key * Quick Message DIAL ACTION TABLE: REC IXX for 2-digit extensions REC IXXX for 3-digit extensions

Key # Log on to Voice MailDIAL ACTION TABLE: LOGON N

TIMEOUT If caller does not dial anything within a pre-programmed amount of time, the NVM-2e makes an Unscreened Transfer to the first extension in the number-ing plan. (See Keys 1-8 for an explanation of Unscreened Transfers). DIAL ACTION TABLE: UTRF XXX (XXX = ext number).



Default Dial Action Tables for i-SeriesThe extension numbering is 301-350. Mailbox 308 is assigned for FAX transfers. The following lists the default values for DATs 1-4.

Key Routing OptionKey 0 Action: UTRF for DATs 1 & 4

REC1 for DATs 2 & 3Number: 301

Key 1 Action: UNDNumber: None


Key 3 Action: TRFNumber: XXX






Key 9 Action: HUPNumber: None

Key * Action: REC1Number: IXXX

Key # Action: LOGONNumber: None

TIMEOUT Action: UTRF for DATs 1 & 4REC2 for DATs 2 & 3Number: 301



Modifications to Default

To assign this call routing option to Key Z: Enter this in Dial ActionAction Table for Key Z:

Transfer to a specific extension Action:

Number:

TRF (screened) UTRF (unscreened)Extension number

Transfer to any extension that the caller dials, where the dialed extension numbers start with the digit Z

Action:

Number:

TRF (screened) UTRF (unscreened)XXX (3-digit ext) XX (2-digit ext)

Transfer to an extension that does not have a corre-sponding voice mailbox. (If you use this call rout-ing option, you do not have to set up transfer-only mailboxes.)Availability: To use this call routing option, your

NVM-2e requires software version 2.01 or higher. You must also be using a laptop computer for programming. You cannot set up this call routing option when using a phone to pro-gram.

Action:

Number:

TRF (screened) UTRF (unscreened){XXX}(3-digit ext) {XX} (2-digit ext)

Go to a specific mailbox Action:Number:

GOTOMailbox number

Go to any mailbox that the caller dials, where the dialed mailbox number starts with the digit Z

Action:Number:

GOTOXXX

Log on to a mailbox and Voice Mail Action:Number:

LOGONN

• (Note: After callers press key Z, they must dial their mailbox number to logon to their mailbox.)

Leave a (quick) message in a mailbox Action:Number:

RECIXXX (3-digit ext)IXX (2-digit ext)

• (Note: After callers press key Z, they must dial the extension associated with the mailbox # to leave a message in that mailbox.)

Access to a Name Directory of first or last names Action:Number:

DIRF or DIRL N

• (Note: After the caller presses Key Z, they can dial an extension user's first or last name to transfer to that extension).

Hang up the Voice Mail call Action:Number:

HUPN

Undefined routing Action:Number:

UNDN

• (Note: When the caller presses Key Z, the Voice Mail plays, That is an invalid entry.)



Modifications to Default (cont’d)If you are using more than 2 Dial Action Tables, you may want to make copies of this page so you have the number of forms you need.

Programming From Main Menu, to program DATs:

Select Customize Menu, Dial Action Table.

For the GOTO:

See “Go to a Mailbox” in Chapter 3: Programming of the NVM-2e System Guide (P/N 17780INS08 or higher) for details.

For DIRF or DIRL only, also do this:

Select Customize Menu, Mailbox Options. Enter a name to each Subscriber Mailbox. For first-name dialing, enter the Subscriber's first name first; for last-name dialing, enter last name first.

For more information See “Customizing Routing Options Using a Dial Action Table” in Chapter 3: Programming of the NVM-2e System Guide (P/N 17780INS08 or higher).

Dial Action Table # _____ Dial Action Table # _____

Key 0 Action______Key 0 Number_____


















Key 9 Action______ Key 9 Number_____

Key 9 Action ______Key 9 Number_____

TIMEOUT Action______TIMEOUT Number_____

TIMEOUT Action______TIMEOUT Number_____


Basic Voice Mail ProgrammingModifying Instruction Menus (Main Greeting Portion)

Modifying Instruction Menus (Main Greeting Portion)

Modifying Instruction MenusAn Instruction Menu may consist of a Main Greeting portion (a Welcome Message) and a Dialing Options portion.

Main Greeting PortionYou must record a Welcome Message for each Call Routing Mailbox you placed in an AST. A Wel-come Message typically thanks the caller and identifies the company. A common Welcome Mes-sage for workweek mornings is: Good Morning. Thank you for calling XYZ company.

DefaultThank you for calling.

Modifications to DefaultMain Greeting Portion of Instruction Menus

CR ____ ________________________________________________ _________________________________________________________ _________________________________________________________ _________________________________________________________

CR ____ ________________________________________________ _________________________________________________________ _________________________________________________________ _________________________________________________________

CR ____ ________________________________________________ _________________________________________________________ _________________________________________________________ _________________________________________________________

CR ____ ________________________________________________ _________________________________________________________ _________________________________________________________ _________________________________________________________

CR ____ ________________________________________________ _________________________________________________________ _________________________________________________________ _________________________________________________________


Basic Voice Mail ProgrammingModifying Instruction Menus (Dialing Options Portion)

Modifying Instruction Menus (Dialing Options Portion)

Dialing Options PortionIn the Instruction Menu, you must record the dialing options that are available for each distinct Dial Action Table that you used. For example, if you programmed two different Dial Action Tables, you will need to record two different Instruction Menus. The dialing options in the Instruction Menu simply tell the Automated Attendant callers about the routing options that are programmed in the Dial Action Table (Press 1 for customer service, 2 for Sales, etc.).

When you record the dialing options for the Instruction Menu, you will need to enter the Call Rout-ing Mailbox number associated with the desired Dial Action Table. So if Call Routing Mailboxes 802 and 804 both will use Dial Action Table 1, you can record one menu for 802, then copy it to Call Routing Mailbox 804. There is no need to record the same Instruction Menu twice.

DefaultIf you are calling from a touch tone phone, please dial the extension number you wish to reach or dial 0 for assistance. If you are calling from a rotary dial phone, please stay on the line for assistance.

Modifications to DefaultDialing Options for Instruction MenusIf there are more than 3, you may want to make copies of this page so you have the number of forms you need.

ProgrammingTo listen to, record, erase, or copy an Instruction Menu:

1. Call a System Administrator Mailbox from the first extension in the numbering plan as follows:■ Get intercom dial tone.■ Dial Voice Mail extension number.■ If you hear the default greeting, dial #. Otherwise, go to the next bullet.■ Dial the mailbox number for the first extension in the numbering plan.■ If requested, dial Security Code.

2. Press S A (7 2) for System Administrator Menu.

3. Press I (4) for Instruction Menu.

4. Dial the Call Routing # that corresponds with the DAT #.


For more information See “Recording an Instruction Menu” in Chapter 3: Programming of the NVM-2e System Guide (P/N 17780INS08 or higher).

DAT ____ for CR _________________ _________________________________________________________ _________________________________________________________ _________________________________________________________ _________________________________________________________DAT ____ for CR _________________ _________________________________________________________ _________________________________________________________ _________________________________________________________ _________________________________________________________DAT ____ for CR _________________ _________________________________________________________ _________________________________________________________ _________________________________________________________ _________________________________________________________


Basic Voice Mail ProgrammingRecording Names for the Subscriber Mailboxes

Recording Names for the Sub scriber Mailboxes

Recording Names for Subscriber MailboxesYou should record a name for each Subscriber Mailbox. The Voice Mail plays the name in voice prompts that would otherwise play the Subscriber mailbox or extension number. For example: Suppose you record the name “Joe Smith” for Subscriber Mailbox 303. If an Automated Attendant transfer to extension 303 is incomplete because the extension is busy, the Voice Mail says, Joe Smith is busy, instead of, Extension 303 is busy. Subscribers can also record their name for their mailbox. All they have to do is call their mailbox and dial RN. The details are in the User's Guide.The Voice Mail plays the most recently recorded name, regardless of how it was recorded.

DefaultNo mailbox names recorded.

Modifications to DefaultRecorded names can be up to 10 seconds long.

ProgrammingTo listen to, record, or erase a Mailbox Name:

1. Call a System Administrator Mailbox from the first extension in the numbering plan as follows: ■ Press Message key.■ If requested, dial Security Code.

2. Press S A (7 6) for System Administrator Menu.

3. Press N (6) for Mailbox Name.

4. Dial mailbox number.


For more informationSee “Using the Options on the System Administrator Menu” in Chapter 3: Programming of the NVM-2e System Guide (P/N 17780INS08 or higher) to record Mailbox Names.


Overview

Chapter 5:

End-User

Operation

Overview

OverviewThis chapter tells you how end-users operate the NVM-2e. Specifically, you find instructions for:

1. Telling Subscribers About the Master Extension (page 36)

2. Using the Voice Mail (page 36)

● Leaving a Message (page 36)

● Forwarding a Call to Your Mailbox (page 37)

● Transferring a Call to Your Mailbox (page 37)

● Recording a Call (page 38)

● Personal Answering Machine Emulation (page 38)

● Checking Your Messages (page 39)

For complete instructions on using NVM-2e, see the NVM-Series User’s Guide (P/N 17600SUG05 or higher).

Chapter 5: End-User Operation NVM-2e/i-Series Quick Setup Guide ◆ 35

Using the Voice MailWith the i-Series

With the i-SeriesUsing the Voice Mail

Telling Subscribers About the Master ExtensionSubscribers gain access to their mailbox by pressing the Message key at their extension. Or, the Subscribers can dial the Voice Mail master extension number and their mailbox number from any extension. You should let the Subscribers know what the master number is. You should also let the Subscribers know what the Mailbox Default Security Code is, if any.

Using the Voice MailThe following provides Subscribers with instructions for using their mailboxes.

Calling Your Mailbox

To call your mailbox:Your Voice Mail key flashes when you have new messages in your mailbox. If you don’t have a Voice Mail key, your MW LED flashes instead.

Keyset1. Press your Voice Mail key (PGM 1006 or SC 851: 1059).

ORPress idle CALL key and dial the Voice Mail Master Number. After Voice Mail Answers, dial your mailbox number.

Your mailbox number is normally the same as your extension number. You may optionally dial a co-worker’s mailbox - or use this procedure to call your mailbox from a co-worker’s phone.

OR Press idle CALL key and dial *8.

2. If requested by Voice Mail, enter your security code.Ask your Voice Mail system administrator for your security code.Normally, your MW LED goes out (if applicable). If it continues to flash, you have unanswered “Message Waiting” requests or a new “General Message.” Go to “To check your messages” page 39.

Single Line 2500 Type1. Lift handset and dial *8.

If you are at a co-worker’s phone, you can dial the Voice Mail master number and your mailbox number instead. You can also use this procedure from your own phone to call a co-worker’s mailbox.

2. If requested by Voice Mail, enter your security code.

Leaving a Message (Keyset only)

To leave a message in the mailbox of an unanswered extension: The extension you call can be busy, in DND or unanswered.

1. Press Voice Mail key (PGM 1006 or SC 851: code 1059)OR

Dial 8.The Voice Mail system will prompt you to leave a message.

36 ◆ NVM-2e/i-Series Quick Setup Guide Chapter 5: End-User Operation


Forwarding Calls to your Mailbox

To activate or cancel Call Forwarding: 1. Press idle CALL key (or lift handset at DSL/SLT) and dial *2.

OR Press your Call Forward (Station) key (PGM 1006 or SC 851: code 1080).

2. Dial Call Forwarding condition: 2 = Busy or not answered4 = Immediate6 = Not Answered0 = Cancel

3. Dial Voice Mail master number or press Voice Mail key.

4. Dial Call Forwarding type:2 = All calls3 = Outside calls only4 = Intercom calls only

5. Press SPK to hang up (or hang up at DSL/SLT) if you dialed *2 in step 1.Your DND or Call Forwarding (Station) key flashes when Call Forwarding is activated.

Transferring Calls to a Mailbox

To Transfer your active call to a mailbox:

Keyset 1. Press HOLD.

2. Press Voice Mail key (PGM 1006 or SC 851: code 1059).

3. Dial number of mailbox to receive Transfer.This number can be your mailbox number or a co-worker’s mailbox number.

OR Press DSS Console or One Touch key for extension who’s mailbox will receive the Transfer.

If the Transfer destination is an extension forwarded to Voice Mail, the call waits before routing the called user’s mailbox. This gives you the option of retrieving the call instead of having it picked up by Voice Mail.

4. Hang up.Voice Mail will prompt your caller to leave a message in the mailbox you selected.

OR

1. Dial extension number or press a DSS Console key for extension who’s mailbox will receive the Transfer.

2. Press Voice Mail key (PGM 1006 or SC 851: code 1059).

3. Hang up.Voice Mail will prompt your caller to leave a message in the mailbox you selected.

Single Line 2500 Type1. Hookflash

2. Dial Voice Mail master number followed by destination mailbox.If the Transfer destination is an extension forwarded to Voice Mail, the call waits before routing the called user’s mailbox. This gives you the option of retrieving the call instead of having it picked up by Voice Mail.

3. Hang up.



Recording your call

Keyset 1. Press Voice Mail Record key (PGM 1006 or SC 851: code 1060)

You hear two beeps and your Record key flashes. The beeps periodically repeat to remind you that you are recording.To stop recording, press the Voice Mail Record key again. You can restart and stop recording as required.

Single Line 2500 Type 1. Hookflash 2. Dial 154.

The system automatically reconnects you to your call.To stop recording, hookflash twice. You can restart and stop recording as required.

Personal Answering Machine Emulation (Keyset Only)

To enable or cancel Personal Answering Machine Emulation: 1. Press idle CALL key (or lift handset at DSL/SLT) and dial *2.

OR Press your Call Forward (Station) key (PGM 1006 or SC 851: code 1080).

2. Dial 1 and the Call Forwarding type:2 = All calls3 = Outside calls only4 = Intercom calls only

3. Press SPK to hang up (or hang up at DSL/SLT) if you dialed *2 in step 1.Your DND or Call Forwarding (Station) key flashes when Call Forwarding is acti-vated.

When Answering Machine Emulation broadcasts your caller’s mes-sage, you can:

Your telephone must be idle (not on a call).

1. Do nothing.The message is automatically being recorded in your mailbox. The broadcast stops when your caller hangs up.

OR

1. Lift the handset to listen in privacy.You do not connect to the call. Use this mode for private listening.

OR

1. (Optional) Lift the handset.

2. Press the flashing CALL key to intercept the call.You connect to the caller. The system records the first part of the message in your mail-box. The line key changes from red to green.

OR

1. (Optional) Lift the handset.

2. Press a line key or idle CALL key for a new call.The message is recorded in your mailbox.

OR



1. (If you have Automatic Handsfree) Press a line key or idle CALL key for a new call.The message is recorded in your mailbox.

OR

1. Press SPK to cut off the message broadcast and send the call to your mailbox.Voice Mail records the entire message in your mailbox.

Checking Your Messages (Keyset Only)

To check your messages:1. Press CHECK

2. Dial *0. You can have any combination of the message types in the table below on your phone.

3. Press VOL ▲ or VOL ▼ to scroll through your display.

4. When you find the message you want to answer, press CALL1. You’ll either:- Go to your Voice Mail mailbox.- Listen to the new General Message.- Automatically call the extension that left you a Message Waiting.

If you see. You have...

VOICE MESSAGEn MESSAGES

New messages in your Voice Mail mailbox

CHECK MESSAGE VAU GENERAL MESSAGE

Not listened to the current General Message

CHECK MESSAGE(name)

Message Waiting requests left at your phone by your co-workers


Overview

Chapter 6:

NVM-2e

Menu Trees

Overview

OverviewThis chapter shows the following NVM-2e Menu Trees:

● the User’s Menu Tree (page 42)● the System Administrator Menu Tree (page 43)● the Database Management Menu Tree (page 44).

Chapter 6: NVM-2e Menu Trees NVM-2e/i-Series Quick Setup Guide ◆ 41

NVM-2e Menu TreesUser’s Menu

User’s MenuNVM-2e Menu Trees

R Secord and enda Message

7 7RS

User's MenuNVM-2e

B 2

BB 2 2

E 3

# #

B Backup to eginningErase RecordingEnd Recording

Backup a Few Seconds

While recording, you can:

Listen to Messages 5L

MAIN Menu

RE 7 3

MF 6 3

TI 8 4

SA 7 2

Have a sg orwardedM FHear Msg me & Date (Sender)TISAve Message

Record a plyRE

While listening, you can:

ERLLB

Erase MessageR Leverse istening OrderListen to Next Message

Backup 5 Seconds

See also �Select Listen Mode� in the Main Menu.

37 552

BB 2 2

G 4

*MC 6 2

Go Ahead 5 SecondsPause/Resume ListeningM Cake all to Sender

B Backup to the eginning

VUVDVN#

Turn olume pV UTurn olume ownV DRestore olume to ormalV N

Exit Listen Mode

8 88 3

#

*

8 6

Record and Send auture eliveryMessage

F D 3 3FD

Erase message and return toMain Menu.

Enter mailbox numbers toreceive message, up to 10.

When done recording, you can:

Specify mailbox recipients byname. After you press ,follow the voice prompts.

NN* 6**

** **

After entering a mailbox number or name,you can:

Cancel previous mailbox. If nomailbox recipients remain, goto previous menu. Otherwise,go to top of this menu.

Send message and return toMain Menu.

* *

Enter another mailbox number.Or, press N to enter anothermailbox name.

# #

Erase message and go to MainMenu.

Specify next recipient by theopposite method, then go to topof this menu.

N* 6*

** **

Mailbox tionsOP 6 7OP

S 7

N 6

Exit Menu

Security CodeChanges or erases yourmailbox security code.

The mailbox options are as follows:

Message NotificationCalls co-worker or outsidenumber when you get a msg.

##

Record a reetingFor Your Mailbox

G4G

Record a ameFor Your Mailbox

N7 6RN

S Aystem dminOptions

(For Sys AdminMailboxes Only)

7 2SA

D Matabase gtMenu

(For Sys AdminMailboxes Only)

3 6DM

Hear me & DateTI 8 4TI

E it MailboxX 9X

Select Listen ModeNew Messages

Saved MessagesHeld MessagesAll Messages

These options also availablewhile listening to a message.

1N1S1H1A

16171412

To call your mailbox and access the Main Menu of features:

1.

2.

3.

4.

5.

Dial Voice Mail extension number_______________or Voice Mail outside number_______________.

If you hear the company greeting, dial #(or other log-on code_______________).Otherwise, go to step 3.

If requested, dial your mailbox number_______________.

If requested, dial your security code_______________.

Select the desired feature from the Main Menu. To access a feature,dial the letters shown to the left of the feature name. For your convenience,their corresponding numbers are shown to the right of the feature name.You�ll notice the letters you dial to access a feature match some of theletters in the feature name. To get a recorded help message at anytime,press 0 (zero).

P/N

NVM2EUM2,A

PRIL

2001

42 ◆ NVM-2e/i-Series Quick Setup Guide Chapter 6: NVM-2e Menu Trees

NVM-2e Menu TreesSystem Administrator Menu

System Administrator Menu

System Administrator MenuNVM-2e

System Administrator Menu

2 6AN

An Announcement Message is recorded for an Announcement Mailbox. AnAnnouncement Message typically plays some type of information (movie schedule,sales promos, insurance rates) for Auto Attendant callers. When the Announcementfinishes playing, the caller goes back to the Automated Attendant Instruction Menu. Torecord an Announcement Message, you will have to enter an Announcement Mailboxnumber (800 or 801 at default). (To let a caller hear the Announcement, you will haveto assign the Announcement mailbox to a key in a Dial action Table. See the DatabaseManagement Menu.)

ANnouncement Messages

4I

An Instruction Menu is recorded for a Call Routing Mailbox, which answers yourincoming calls. The Instruction Menu should do the following:

Greet the caller. To figure out what an appropriate greeting should be, look at theAnswering Schedule for that particular Call Routing Mailbox. For example, if theCall Routing Mailbox is placed in a schedule for weekday mornings, perhaps theInstruction Menu can start out with

For more information on Answering Schedules, see theDatabase Management Menu.List the available dialing options (

). The dialing options come from the Dial Action Table that is assignedto the Call Routing Mailbox. For more information on the Dial Action Table, seethe Database Management Menu.

To record an Instruction Mailbox Menu, you have to enter a Call Routing Mailboxnumber. For your convenience, the default Call Routing Mailbox numbers (and their DialAction Table assignments) are shown below.

Call Routing Mailbox 802 has Dial Action Table 1

Good morning, thank you for calling XYZ company.

e.g., Press 1 for Sales, 2 for Technical Support.

Call Routing Mailbox 803 has Dial Action Table 2Call Routing Mailbox 804 has Dial Action Table 3Call Routing Mailbox 807 has Dial Action Table 4

Instruction Menus

6N A Subscriber Mailbox name replaces the mailbox number (or corresponding extensionnumber) in voice prompts.

Mailbox Names

3 6EMThis feature erases all the messages in a specific Subscriber Mailbox.

Erase All Messages

7 6SOThis feature lets you change the Call Routing Mailbox (and therefore Instruction Menu)that is answering incoming calls. The selected Call Routing Mailbox (802, 803, or 804)will answer calls until you turn Answering Schedule Override off. See also AnsweringSchedule on the Database Management Menu.

Answering Schedule Override

8 4TIThis feature sets the time in the Voice Mail system.

System TIme

7 8SVThis feature erases all the messages in a specific Subscriber Mailbox.

System Version

## Exit Menu

3 8DTSystem DaTe

This feature sets the date in the Voice Mail system.

To access the System Administrator Menu:

1.

2.

3.

4.

5.

6.

7.

Make sure you call into a System Administrator Mailbox. To converta Subscriber Mailbox into a System Administrator Mailbox, see theDatabase Management Menu. By default, the lowest numberedextension is a System Administrator Mailbox.

Dial Voice Mail extension number_______________or Voice Mail outside number_______________).or press Voice Mail Key_______________.

If you hear the Instruction Menu, dial #. Otherwise, go to step 4.

If a mailbox is requested, dial System Administrator mailboxnumber_______________.

If requested, dial Security Code_______________.

Press SA for System Administrator Menu.

Select the desired feature.

To select a feature, dial the letters shown to the left of the feature name.For your convenience, their corresponding numbers are shown to theright of the feature name.

P/N

NVM2ESAM2,A

PRIL2001


NVM-2e Menu TreesDatabase Management Menu (Sheet 1)

Database Management Menu (Sheet 1)

6 9MWThis lights the Subscriber�s Msg Lamp when there is a new message in the Subscriber�s

Message Wait Lamp

7 2SA This gives the Subscriber Mailbox access to the System Administrator and/or DatabaseManagement Menus.

System Administrator

6 7NPThis assigns a name to the mailbox for the Directory Dialing (name-dialing) feature.

Mailbox Name Programming

To access the Database Management Menu:

1.

2.

3.

4.

5.

6.

Dial Voice Mail extension number_______________ or Voice Mail outside number_______________.

If you hear the company greeting, dial #. Otherwise, go to step 3.

If a mailbox is requested, dial System Administrator mailbox number_______________.


Press DM for Database Management Menu.

Select the desired feature.

To select a feature, dial the letters shown to the left of the feature name. For your convenience,their corresponding numbers are shown to the right of the feature name.

Database Management MenuNVM-2e

Database Management Menu

P/N

NVM2E

DBM2,APRIL

2001

The Mailbox Programming Options are as follows:

2 6AN

Automated Attendant ANswering Schedules

This sets up answering schedules so the Automated Attendantcan greet/instruct callers differently depending on the day/dateand time. A schedule consists of 4 things:

1) A schedule number (1-20).2) Day, date, or range of days that the greeting/instructions

should play.3) Time of day that the greeting/instructions should start playing.4) The mailbox number that should answer the call.The greeting/instructions (called the Instruction Menu) is actuallyrecorded for the mailbox.

For example, suppose the data for Schedule 1 is:

All people who call into the Auto Attendant on Monday - Friday at12:00 PM or later will hear the Instruction Menu recorded for CallRouting Mailbox 802. To record the Instruction Menu, see theSystem Administrator Menu. To set up dialing options for theAutomated Attendant callers, see the Automated Attendant DialAction Tables below.

Monday - Friday, 12:00 PM, 802

Subscriber Mailbox Programming 6 7MP

3 2DA

Automated Attendant Dial Action Tables

A Dial Action Table (DAT) sets up a menu of dialing options (e.g.,,

etc.) for Auto Attendant callers. You can set up a menu usingKeys 0-8 on the dialpad. To set up the menu, you assign anaction and number to each key. When the caller presses the key,the Auto Attendant performs the action and dials the number. Anexample for entering an action/number/key is as follows:1. Select the action: . The code, ET is for action �Pre-Defined

Extension Transfer (Screened)� listed on the next page.2. Select the number: .3. Press the key for the action: .The result is as follows: When the caller presses key 2, the AutoAttendant transfers the call to extension 25.

Voice Mail provides 4 Dial Action Tables. At default, Dial ActionTables (1-4) are associated with Call Routing Mailboxes 802, 803,804 and 807 respectively. So if Call Routing Mailbox 802 isanswering calls (see Answering Schedules above), the VoiceMail will let callers use the menu of options in Dial Action Table 1.The available actions are listed on sheet 2.

For Susan, press 1. For John, press 2. For Sales, press 3.

ET

252

3 8FT

Fax Transfers

This allows assigning an extension number to a fax machine(using an extension number for a fax reduces the number ofSubscriber Mailboxes to 49).

7 4SI

System Initialization

This initializes the message database, the entire database andthe phone system integration. The available options are on sheet3.

Sheet 1 of 3

3 7DSThis deletes the Security Code of the Subscriber mailbox.

Delete Security Code

6 5ML This determines the number of messages that a Subscriber Mailbox may hold. Settingthe number to 0 (zero) prevents the mailbox from receiving messages.

Specify Message Storage Limit

6 9MWThis lights the Subscriber�s Msg Lamp when there is a new message in the Subscriber�s

Message Wait Lamp

8 9UX This determines the number of messages that a Subscriber Mailbox may hold. Settingthe number to 0 (zero) prevents the mailbox from receiving messages.

Forced Unscreened Xfer (Transfer)

6 9MW This lights the Subscriber�s Message Lamp when there is a new message in theSubscriber�s Mailbox.

Message Wait Lamp

2 2BA This prevents an Auto Attendant caller from reaching the Subscriber extension. VoiceMail lets the caller leave a message. Or you can have Voice Mail reroute the blockedcaller to another extension. See Next Call Routing Mailbox below.

Block Auto Attendant Calls

6 2NC

This assigns a Call Routing Mailbox (along with its Dial Action Table) to a SubscriberMailbox. This Call Routing Mailbox does the following:

Lets an outside caller dial 0 before or after leaving a message in a SubscriberMailbox. Dialing 0 reroutes the caller to another extension, typically the operator.Automatically reroutes the callers who have been blocked from reaching theSubscriber extension (see Block Auto Attendant Calls above.).

In both cases, the Voice Mail reroutes the call using the Key 0 assignment in the DialAction Tables (see Dial Action Table Programming Menu). For example, if you assignCall Routing Mailbox 803 as the Next Call Routing Mailbox, you will have to programKey 0 in Dial Action Table 2. If you want the caller to go to the operator, you could select�Unscreened Transfer to a Pre-Defined Extension (UX)� for the Key 0 action and theoperator�s extension for the Key 0 number.

Next Call Routing Mailbox




Dial Action Table ProgrammingNVM-2e

Sheet 2 of 3

Database Management Menu

3 2DA

Automated AttendantDial Action Tables

A Dial Action Table (DAT) sets up a menu ofdialing options (e.g.,

etc.) for Auto Attendant callers. You can setup a menu using Keys 0-8 on the dialpad.To set up the menu, you assign an actionand number to each key. When the callerpresses the key, the Auto Attendant performsthe action and dials the number.

An example for entering an action/number/key is as follows:1. Select the action: . The code, ET is for

the action, �Pre-Defined ExtensionTransfer (Screened)� listed to the right.

2. Select the extension number (for example,25), press #.

3. Press the key for action: .The result is as follows: When the callerpresses key 2, the Auto Attendant transfersthe call to extension 25.

Voice Mail provides 4 Dial Action Tables. Atdefault, Dial Action Tables (1-4) areassociated with Call Routing Mailboxes 802,803, 804 and 807 respectively. So if CallRouting Mailbox 802 is answering calls(see Answering Schedules), the Voice Mailwill let callers use the menu of options inDial Action Table 1.

For Susan, press 1.For John, press 2. For Sales, press 3.

ET

2

P/N

NVM2E

DBM2,APRIL20

01

To Customize Dial Action Tables:

1.

2.

3.

4.

.

.

Dial Voice Mail extension number_______________or Voice Mail outside number_______________.

If you hear the company greeting, dial #. Otherwise,go to step 3.

If a mailbox is requested, dial System Administratormailbox number_______________.


5 Press DM for Database Management Menu, then DAfor Dial Action Table. Select a Dial Action Table number.

6 Select the desired feature.

To select a feature, dial the letters shown to the left ofthe feature name. For your convenience, theircorresponding numbers are shown to the right of thefeature name.

Note 1:

Note 2:

The actions for Keys 9, and # cannot be changed. Key 9 is reserved for hanging up a call. Key is for Quick Message. After pressing , the caller dials a Subscriber Mailbox numberto leave a message in that mailbox. Key # is reserved for mailbox log on. A caller presses # followed by their Subscriber Mailbox number to log on to their Subscriber Mailbox (and listen to theirmessages, for example).

You can also assign an action and number to the function. The function determines what the Auto Attendant does with a call if the caller does not dial anything after theInstruction Menu finishes playing. By default in DATs 1 & 4, the Auto Attendant sends the caller to the operator�s extension. By default in DATs 2 & 3, when occurs, the caller hears aprompt for recording a message for the lowest numbered extension. To assign a function, you must press the key when Voice Mail asks you to .

Timeout Timeout

Timeout

Timeout Please press the key for this action

* * *

*

The available actions are as follows:

4 7HP Hear Current Parameters For KeysThis plays the current dial action assignments for the dialpad keys.

Go to a Pre-Defined MailboxThis lets the caller press one dialpad key to go to a specific mailbox. You can enter the following mailbox numbers:

Announcement Mailbox (800, 801). Voice Mail plays the Announcement that is recorded for the AnnouncementMailbox. To record the Announcement Message, see the System Administrator Menu.Call Routing Mailbox (802, 803, 804 and 807). Voice Mail plays the Instruction Menu for the Call RoutingMailbox then lets the caller press a dialpad key to route their call. The dialing options are programmed in DialAction Tables; 1, 2, 3, or 4 respectively. To record the Instruction Menu, see the System Administrator Menu.Distribution Mailbox (805). Voice Mail lets the caller record a message that will automatically be distributed toall Subscriber Mailboxes.Subscriber Mailboxes (50 total). Voice Mail logs the caller onto that mailbox so the caller can listen to themessages in the mailbox and use other Voice Mail features.

Caller-Dialed Go to a MailboxThis lets the caller dial mailbox numbers to go to those mailboxes. Assign CG to the 1st digit of the mailboxnumbers. There is no need to assign a number to this action. See MG for the types of mailboxes that the callercan go to.

6 4MG

2 4CG

Pre-Defined Extension Transfer (Screened)This lets the caller press one dialpad key to make a screened transfer to a specific Subscriber extension. If thetransfer is incomplete, Voice Mail retrieves the call and lets the caller leave a message or return to the AutoAttendant Instruction Menu.

3 8ET

Caller-Dialed Extension Transfer (Screened)This lets the caller dial extension numbers to transfer to those extensions. Assign CT to the 1st digit of theextension numbers. There is no need to assign a number to this action. If the transfer is incomplete, Voice Mailretrieves the call and lets the caller leave a message or return to the Auto Attendant Instruction Menu.

2 8CT

Unscreened Xfer (Transfer) to a Pre-Defined ExtensionThis lets the caller press one dialpad key to make an unscreened transfer to a specific Subscriber extension. If thetransfer is incomplete, the phone system handles the call.

8 9UX

Unscreened Transfers to a Caller-Dialed ExtensionsThis lets the caller dial extension numbers to make unscreened transfers to those extensions. Assign UC to the1st digit of the extension numbers. There is no need to assign a number to this action. If the transfer is incomplete,the phone system handles the call.

8 2UC

Message Recording For a Pre-Defined Subscriber MailboxThis lets the caller press one key to leave a message in a specific Subscriber Mailbox. The caller only hears thesubscriber�s greeting, followed by a beep tone.

6 7MR

Message Recording 2 For a Pre-Defined Subscriber MailboxThis lets the caller press one key to leave a message in a specific Subscriber Mailbox. The caller only hears thesubscriber�s prompt, , followed by a beep tone. You will not hear a voice prompt for this key action.Recording

2 7CR

Directory Dialing Using First NamesThis lets the caller press one key to access Directory Dialing by First Names. There is no need to assign a numberto this action. After pressing the key, the caller can dial the first few letters of a Subscriber�s first name to make ascreened transfer to the Subscriber�s extension. Make sure you have entered the Subscriber�s name in the NameProgramming feature on the Database Management Menu. Enter their first name first.

3 3DF

Directory Dialing Using Last NamesThis lets the caller press one key to access Directory Dialing by Last Names. There is no need to assign a numberto this action. After pressing the key, the caller can dial the first few letters of a Subscriber�s last name to make ascreened transfer to the Subscriber�s extension. Make sure you have entered the Subscriber�s name in the NameProgramming feature on the Database Management Menu. Enter their last name first.

3 5DL

Hang UpThis lets the caller press the selected key to terminate the call. You will not hear a voice prompt for this key action. 4 8HU

Undefined KeyThis removes the action assigned to a key.

8 5UK

Restore Default Parameters

7 3RD

This restores the default actions to the keys. For DATs 1 & 4, Key 0 is unscreened transfer to the lowest extensionnumber. For DATs 2 & 3, Key 0 is record a message for the lowest extension number. Keys 1-8 are eitherundefined or screened transfer to any extension the caller dials. Screened transfer is assigned only to thekeys that match the first digit of the extension number. For example, if the extensions are 200-219, screenedtransfer is assigned to Key 2. Key 9 is hang up. Key is record a message in a caller-dialed Subscriber Mailbox.Key # is log onto a Subscriber Mailbox. Timeout is unscreened transfer to the lowest extension number. For DATs2 & 3, when Timeout occurs, the caller hears a prompt for recording a message for the lowest numbered extension.

*




Database Management MenuNVM-2eSheet 3 of 3

To access the Database Management Menu:

1.

2.

3.

4.

.

.

Dial Voice Mail extension number_______________ or Voice Mail outside number_______________.

If you hear the Instruction Menu, dial #. Otherwise, go to step 3.

If a mailbox is requested, dial System Administrator mailbox number_______________.


5 Press DM for Database Management Menu.

6 Select the desired feature.

To select a feature, dial the letters shown to the left of the feature name. For your convenience, theircorresponding numbers are shown to the right of the feature name.

Database Management MenuP/N

NVM2E

DBM2,APRIL

2001

7 4SI System Initialization

## Exit Menu

The System Initialization options are as follows:

1

Initialize Voice Mail DatabaseThis initializes the entire database (the message database will be initialized and allprogramming options will be set to default values).

2

Initialize Message DatabaseThis initializes the message database so that all personal messages and recordings(e.g., Instruction Menu) will be erased and the default prompt, if any, will be replaced.

3

Initialize the Voice Mail with a Particular Phone SystemThis allows you to select the phone system that will be integrated with the Voice Mail.When you change the phone system integration, you also initialize the messagedatabase and all programming options return to default values. Available phonesystems with their corresponding entry codes are as follows:

PhoneSystem

Portrait28i / 124i (default)Onyx VSDS-2000

EntryCode

1234

Lowest (First)Numbered Extension

10301300300

First TrunkNumber

01001348401

Follow the voice prompts to modify the numbering plan.


Overview

Appendix A:

Application Notes

Overview

OverviewThis chapter describes several unique applications that show the flexibility and power of your Voice Mail System.

1. Application Note ANV00004A: One company, with the Automated Attendant only answer-ing calls at night (page 48)

2. Application Note ANV00005A: One company, with the Automated Attendant answering calls during the day and at night (page 50)

3. Application Note ANV00006A: One company, with the Automated Attendant answering calls during the day and at night (page 52)

Appendix A: Application Notes NVM-2e/i-Series Quick Setup Guide ◆ 47

Application Note ANV0004AOne Company, with Auto Attendant only Answering Calls At Night

Application No te ANV0004A

One Company, with Auto Attendant only Answering Calls At NightProblem:A company wants to have their “live” operator answer calls during the day and have the Voice Mail Automated Attendant automatically answer calls at night.

Solution:NVM-2e Voice Mail with Automated Attendant

Explanation:In this application, extension users answer all calls during the day and the Voice Mail Automated Attendant answers all calls at night. You can set up this application following these 4 steps:

1. Review the default Automated Attendant setup. See Step 1 below.

2. For Answer Schedule Table 1, have Answer Schedules 1-2 use Call Routing Mailbox 802. This will provide the same Instruction Menu to callers, regardless of when the Automated Attendant answers calls. See Step 2 below.

3. Record an Instruction Menu for Call Routing Mailbox 802. See Step 3 below.

4. In your telephone system programming, direct calls to the Automated Attendant at night. See Step 4 below.

Note:This Application Note illustrates one of several procedures you can use to program this application. If you are familiar with NVM-2e programming, you may be able to set up an alternate procedure.

Step 1.Review the default Automated Attendant setup.● All Voice Mail ports use Answering Schedule Table 1. (You will not change this setup.)

● Answering Schedule Table 1 has 2 schedules. (You will change the Call Routing Mailbox assignment for Answering Schedules 2 in Step 2 below.)■ Schedule 1 is for weekdays (morning and afternoons)

- Monday through Friday, 9:00 AM to 5:00 PM- Assigned to Call Routing Mailbox 802 (which uses Dial Action Table 1)

■ Schedule 2 is for weekday evenings and weekends- Monday through Thursday, 5:00 PM to 9:00 AM- Friday from 5:00 PM until Monday at 9:00 AM- Assigned to Call Routing Mailbox 803 (which uses Dial Action Table 2)

● The default Instruction Message is: “Thank you for calling. If you are calling from a touch tone phone, please dial the extension number you wish to reach or dial 0 for assistance. If you are calling from a rotary dial phone, please stay on the line for assistance.”(You will change these recordings in Step 3 below.)

● Your telephone system is not set up to direct calls to the Automated Attendant. (You will change this in Step 4 below.)

48 ◆ NVM-2e/i-Series Quick Setup Guide Appendix A: Application Notes

Application Note ANV0004AOne Company, with Auto Attendant only Answering Calls At Night

One Company, with Auto Attendant only Answering Calls At Night

Step 2. Assign Call Routing Mailbox 802 to Answering Schedules 1-2 in Answering Schedule Table 1.

This will cause the Automated Attendant to use the same Instruction Menu for each answered call. To do this:

● From the Main Menu, go to CU - Customize Database, then AST - Answering Schedule Table. You’ll see the prompt for Schedule Table 1.

● Press Enter repeatedly until you see Schedule 2 Day Mailbox number (N-None) - 803.

● Type 802 and press Enter.

Step 3. Record an Instruction Menu for Call Routing Mailbox 802.

Record a Instruction Menu similar to: “Thank you for calling ABC company. Our normal hours are Monday through Friday, 9 AM to 5 PM. If you know the extension of the person you would like to reach, dial it now.” To do this:

● Call the System Administrator mailbox.- Get Intercom dial tone- Dial Voice Mail master extension- Dial System Administrator mailbox number- Enter security code (if required)

● Dial S A (72) for the System Administrator Menu.

● Dial I (4) for the Instruction Menu.

● Follow the voice prompts and make your recordings for Call Routing Mailbox 802.

Step 4. Program the telephone system to direct calls to the Automated Attendant at night.

In i-Series, for example, you would set up a DIL that routes to the Voice Mail master number (e.g., 700) when the system goes into the Night Mode. Refer to your systems’s Software Manual for addi-tional details.


Application Note ANV00005AOne Company, with Auto Attendant Answering Calls Day & Night



One Company, with Auto Attendant Answerin g Calls Day & NightOne Company, with Auto Attendant Answerin g Calls Day & NightProblem:A company wants to have the Automated Attendant answer calls during the day and at night. The greeting and dialing options (Instruction Menu) available to callers will be different in the day and at night.


Explanation:In this application, a company wants to have the Automated Attendant answer calls during the day and at night. The day mode greeting and dialing options (Instruction Menu) will be different than the night mode greeting and dialing options. You can set up this application following these steps:


2. Record an Instruction Menu for Call Routing Mailbox 802. Weekday daytime callers will hear these recordings See Step 2 below.

3. Record an Instruction Menu for Call Routing Mailbox 803. Evening and weekend callers will hear these recordings See Step 3 below.

4. In your telephone system programming, direct calls to the Automated Attendant during the day and at night. See Step 4 below.

Note: This Application Note illustrates one of several procedures you can use to program this application. If you are familiar with NVM-2e programming, you may be able to set up an alternate procedure.


● Answering Schedule Table 1 has 2 schedules. (You will not change this setup.)■ Schedule 1 is for weekdays (mornings and afternoons)



● The default Instruction Menu is: “Thank you for calling. If you are calling from a touch tone phone, please dial the extension number you wish to reach or dial 0 for assistance. If you are calling from a rotary dial phone, please stay on the line for assistance.”(You will change these recordings in Steps 2 and 3 below.)





This is the Instruction Menu that will play every weekday from 8:00 AM to 5:00 PM. Record an Instruction Menu similar to: “Thank you for calling ABC company. If you know the extension of the person you would like to reach, dial it now.”

Remember, your weekday routing is Call Routing Mailbox 802 with Dial Action Table 1. Your evening and weekend routing is Call Routing Mailbox 803 and Dial Action Table 2.

To record your Instruction Message for CRB 802:

● Call the System Administrator mailbox.- Get Intercom dial tone.- Dial Voice Mail master extension- Dial System Administrator mailbox number- Enter security code (if required)





This is the Instruction Menu that will play every evening and over the weekend. Record an Instruc-tion Menu similar to: “Thank you for calling ABC company. Our normal business hours are Monday-Friday, 8 AM to 5 PM. If you know the extension of the person you would like to reach, dial it now.”


To record your Instruction Menu for CRB 803:

● Call the System Administrator mailbox.- Get Intercom dial tone.- Dial Voice Mail master extension- Dial System Administrator mailbox number- Enter security code (if required)




Step 4. Program the telephone system to direct calls to the Automated Attendant during the day and at night.

In i-Series, for example, you would set up a DIL that routes to the Voice Mail master number (e.g., 700) during the day and at night. Refer to your systems’s Software Manual for additional details.




Problem:A company wants to have the Automated Attendant answer calls during the day and at night. The greeting and dialing options (Instruction Menu) available to callers will be different in the day and at night.

As an option, you can set up daytime weekday callers with the ability to dial 1 for Sales and 2 for Service. This single-digit dialing capability will not be available to evening and weekend callers.


Explanation:In this application, a company wants to have the Automated Attendant answer calls during the day and at night. The day mode greeting and dialing options (Instruction Menu) will be different than the night mode greeting and dialing options. You can set up this application following these steps:


2. Record an Instruction Menu for Call Routing Mailbox 802. Weekday daytime callers will hear these recordings See Step 2 below.

3. Record an Instruction Menu for Call Routing Mailbox 803. Evening and weekend callers will hear these recordings See Step 3 below.

4. To set up the optional single-digit dialing, change the dialing options for daytime weekday callers (Dial Action Table 1). See Step 4 below.

5. In your telephone system programming, direct calls to the Automated Attendant during the day and at night. See Step5 below.

Note: This Application Note illustrates one of several procedures you can use to program this application. If you are familiar with NVM-2e programming, you may be able to set up an alternate procedure.


● Answering Schedule Table 1 has 2 schedules. (You will not change this setup.)■ Schedule 1 is for weekdays (mornings and afternoons)



● The default Instruction Menu is: “Thank you for calling. If you are calling from a touch tone phone, please dial the extension number you wish to reach or dial 0 for assistance. If you are calling from a rotary dial phone, please stay on the line for assistance.”(You will change these recordings in Steps 2 and 3 below.)

● The Dial Action Tables do not provide single-digit dialing to extensions or groups (You will change this setting for Dial Action Table 1 in Step 4 below.)





This is the Instruction Menu that will play every weekday from 8:00 AM to 5:00 PM. Record an Instruction Menu similar to: “Thank you for calling ABC company. If you know the extension of the person you would like to reach, dial it now, press 1 for Sales or 2 for Service.”


To record your Instruction Message for CRB 802:

● Call the System Administrator mailbox.- Get Intercom dial tone- Dial Voice Mail master extension- Dial System Administrator mailbox number- Enter security code (if required)





This is the Instruction Menu that will play every evening and over the weekend. Record an Instruc-tion Menu similar to: “Thank you for calling ABC company. Our normal business hours are Monday-Friday, 8 AM to 5 PM. If you know the extension of the person you would like to reach, dial it now.”

Remember, your weekday routing is Call Routing Mailbox 802 with Dial Action Table 1.Your evening and weekend routing is Call Routing Mailbox 803 and Dial Action Table 2.

To record your Instruction Menu for CRB 803:

● Call the System Administrator mailbox.- Get Intercom dial tone.- Dial Voice Mail master extension.- Dial System Administrator mailbox number.- Enter security code (if required).






Step 4. Change the Dial Action Table for Call Routing Mailbox 802 to pro-vide the daytime dialing options.

By default, Dial Action Table 1 does not provide routing options for the digit 1 (Sales) or 2 (Ser-vice). Consider directing these calls to the dispatchers or master numbers for Sales and Service, respectively. To do this:

● From the Main Menu, go to CU - Customize Database, then DAT - Dial Action Table. You’ll see the prompts for Dial Action Table 1.

● Press Enter until you see the prompt Action - UND for Key 1 Action.

● Enter the option for key 1 that will direct callers to the Sales group.For example, type UTRF and press Enter if you are setting up an Unscreened Transfer.

● Enter the destination for key 1.For example, enter the master number for the Sales Extension Hunting group.

● Using these same steps, set up key 2 to route to the Service group.

Step 5. Program the telephone system to direct calls to the Automated Attendant during the day and at night.

In i-Series, for example, you would set up a DIL that routes to the Voice Mail master number (e.g., 700) during the day and at night. Refer to your systems’s Software Manual for additional details.


NEC America, Inc., Corporate Networks Group4 Forest Parkway, Shelton, CT 06484

Tel: 800-365-1928 Fax: 203-926-5458cng.nec.com

Other Important Telephone Numbers

Sales: . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .203-926-5450Customer Service: . . . . . . . . . . . . . . . . . . . . . . . . . . .203-926-5444Customer Service FAX: . . . . . . . . . . . . . . . . . . . . . . .203-926-5454Technical Service: . . . . . . . . . . . . . . . . . . . . . . . . . . .203-925-8801Discontinued Product Service: . . . . . . . . . . . . . . . . . .900-990-2541Technical Training: . . . . . . . . . . . . . . . . . . . . . . . . . . .203-926-5430Emergency Technical Service (After Hours) . . . . . . . .203-929-7920

(Excludes discontinued products)

NEC America, Inc., Corporate Networks Group

4 Forest Parkway, Shelton, CT 06484

�� TEL: 203-926-5400 FAX: 203-929-0535 April 2002

17780QSETI02 cng.nec.com Printed in U.S.A.

nvm-2e with i-series

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