NURSING MANAGEMENT & TRAINING SOLUTIONS

- Aarohan Healthcare Services LLP

CONTENTS

Challenges and Need of the Hour

How Do We Partner

Sample Working Model

How Do We Work

Why Us

Challenges for Hospitals Nursing Management & Training

Commissioning Hospitals

► Non-availability of appropriate nurse leadership to commission in the most effective way

► Inability to initiate the department with vision to mitigate anticipated problems in nursing and pateint care

► Difficult to attract talent in tier 2 and 3 hospitals

► Lack of talent to put in right policies and processes aligned to quality & accreditation

Revamping Hospitals Running Hospitals

► Lack of adequately trained nurse leaders to turn vision to reality

► Lack of standardized pateint care delivery and monitoring

► Lack of nurse leaders’ participation in growth and improvement

► Inability to set up outcome based process and training solutions

► Lack of nurse thought leadership to strategize to unlearn and learn new way of caring for patients

► Inability to participate in high level decision making to make the transition

► Lack of talent to put in right policies and processes aligned to quality & accreditation

► Difficult to attract the right talent to make the transition

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Rao, Bhatnagar, Berman, Saran, & Raha 2008

► Nurses represent 38 % of the total health workforce in India ► At all levels of health care delivery, nurses play an important role in effective management of cost of health care

services and provision of holistic health care ► With the recent emphasis and priority set by the Government of India for improving the quality of health services

provided, the nursing professionals have a major responsibility

Challenges Nursing Management

Nurses

► Difficult to attract talent in tier 2 and 3 hospitals

► Weak technical and soft skills ► Non-availability of appropriate

nurse leadership

Patients Physicians & Management

► Look up to nurse leaders who can manage patient care safely

► Management expects them to handle nursing matters independently

► Patients expect to get treated at par with major cities

► Communication with patient & attendants

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Adequate focus on the front line nurses

Basic competency based leadership skills through

trainings

Scientific approach to manpower, material & equipment utilization

Ability to work with cross functional teams

Get the best out of available nursing talent, ensuring safe

patient care

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Delighted doctors, informed patients & engaged nurses

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Impact on the clinical & business outcomes of the hospital

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Optimization in usage of material and equipment

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The Need Of The Hour…

The nursing leadership is involved in administration of the nursing department rather than truly influencing the development skills of the front liners. The leaders have to realise their role in advocating change management and driving the teams.

Customize Training solutions for leaders to drive patient safety and cost effective management of nursing department

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How Do We Work

Keeping in view the challenges faced in nursing management & leadership by the professionals we have devised solutions relevant for all categories of hospitals

The answers to all the challenges have been packaged by industry thought leaders having dedicated their time managing the situations for years together.

ADVISORY

► Encapsulates an expert input at every step of your value chain (our subject matter expert/s take up the role of being an Advisor/Mentor Nursing ) for all categories of hospitals

► Addresses probable challenges that could/have arisen and their respective 360 degree solutions by hand holding through the execution

► In addition we also help in facilitating capability enhancement through providing a mentorship cover

► 75 + years of cumulative industry experience

► Customised solutions with organised approach

► Business & monitoring tools for leaders & trainers which help them to continue the standards post training

TRAINING

Brief

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How Do We Work Advisory

STRATEGIC ADVISORY

► CEO ► Direct Reportees ► Hospital Leaders ► Nursing Leadership

► Optimisation of Related Functions

► Group Level Expansion & Growth

3-5 Days/Month ADVISORY GROUP HEAD

► CEO ► Direct Reportees of

the CEO

► Optimisation of Related Functions

► Group Level Expansion & Growth

► Hospital Level Initiatives

2 Days/Month

► Nursing Leadership Over 6-12 months MENTORSHIP ► Creating a Nursing

Leadership Pipeline

START UPS

SINGLE SPECIALITY CLINICS

MULTISPECIALITY SET UPS

SUPERSPECIALITY SET UPS

Actual work in alignment with organisational

goals & capability building for next

level leaders

We Serve Model Key Stakeholders Indicative Duration Broad Deliverables What You Get

How Do We Work Training Programs

► Training Deck ► Related Videos ► Monitoring Tools ► Participants

Hand Outs ► Facilitation

Guide (for TTT programs only)

LEADERSHIP ►L.E.A.D. ►A.L.P.

(Nursing Head, Unit In Charges & Supervisors)

► Standardize Nursing Induction Programs

► Refresher Courses ► Customer Centricity ► Accreditation Preparedness

► Positive feedbacks from seniors and clinicians

3 to 10 Days/24

TRAIN THE TRAINER (Doctors, Nurses, Front Office/Admin, GDA &

Housekeeping)

► Influential Leadership ► Effective Communication &

Teams ► Own Competencies ► Resource Management ► P & L Orientation

► Uniform Functional Inductions , reduced nursing errors

► Improved patient interaction

► External Quality Audit Readiness

4 to 6 Days/15

► Customer Centricity & Effective Tools (AIDET,ISBART so on) of patient and family engagement

► Managing irate customers ► Team work & agreement on

non-negotiable behaviours

2 Days/24

CROSS FUNCTIONAL ( In charge Nurses, Doctors,

Front Desk, Pharmacy, House Keeping Head, F&B Head,

Billing Head, Engineering Head)

► Improved patient interaction, improved patient satisfaction and reduced patient complaints

Programs Modules Time/Max. Batch Size Expected Outcome Delivery Tools

*duration of programs are indicative

How Do We Work

‘The single biggest problem in communication is the illusion that it has taken place’

‘The single biggest problem in

communication is the illusion that it has taken

place’

Customer centricity is the

key focus in each subject

Patient Safety Programs

Cross Functional Improvements

Communication & Team Work

Nursing In

Charges &

Departmental

Heads

Real Improvements

Second Level Leaders

Capability Building

TAKE AWAYS

Advisory

Projects comprise hospital priorities

Checks & implementation

Training leadership

Projects & assignments

Status evaluation Mentorship

01 02 03 04 05 06

Review Mechanisms

Continuous improvements

Meeting the stakeholders

Setting priorities

Understanding present state

Strategic Advisory & Advisory Group Nursing Head

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Customised solutions

Review with sr.

management

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‘The single biggest problem in communication is the illusion that it has taken place’

Remedial Actions

Take Aways

Quarterly Audits

Training the Trainers

Certification of Trainers

Training Plan

‘The single biggest problem in

communication is the illusion that it has taken

place’

Customer centricity is the

key focus in each subject

Cross Functional Team Training

Patient Safety Programs

Leadership Development

Accreditation Preparation

Nursing In

Charges &

Departmental

Heads

Training Deck

Related Videos

Facilitation Guide

Monitoring Tools

Pre proposal visit Hospital round Meeting the key stakeholders

01 02 03 04 05 06

TAKE AWAYS

Training Programs

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How Do We Work

How do we partner?

*duration of programs are indicative

All solutions will be designed and implemented depending on market and target audience aligned to the vision of the organization

► Mentors Nurse Leaders and Educators

► Support for commissioning of hospitals through training mock drills and on site inspections

► Training and handholding in all tools that are suggested

► Educators Trained to deliver essential and repeatable trainings

► Nurse Induction Program

► Customer Centricity for front office staff

► Essential specialty trainings

► Trainings for accreditations

TRAINING NURSING EXPERTISE AT GROUP LEVEL

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Implementation Leads

AHS SME

Thankam Gomez Implementation

Support

AHS Back office Team

Sample Working Model

Client AHS Mgmt.

Nursing Head -1 Nursing Head -2 Nursing Head -3

Nurse Educators

AHS Trainers

1. Support and Guide in Commissioning

2. Mock drills and gap analysis

3. Leadership Training 4. Educators Training 5. Nursing Administrative

Processes 6. Monitoring Tools 7. Standardize Induction 8. Review of reports and

CAPA suggestions 9. Other Customized

Solutions as needed

Deliverables

Facility Director

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5

3

7 1

0 Cumulative

experience of over 75 years in

Healthcare

37 years of Nursing Critical

Care, Administration,

Training & Simulation

Cumulative experience of over 10

years exclusively in Healthcare Training

and High Fidelity Simulation

Your Success is Our Goal 13

Why Us

Thankam led a vibrant role in her career of 32 Years starting from bedside in India and abroad to being the group nursing head of Fortis Healthcare Limited. She was a core member of the commissioning of first Fortis Hospital. She has spearheaded in setting nursing standards and quality assurance in Fortis. She is recognized as a skillful orator and invited in nursing conferences nationally and internationally. She has a keen interest in research and evidenced based practices. Thankam as Head of Education at Berkeley Health EDU has worked with medical and nursing colleges to collaborate and include simulation based learning during the formative years of doctors and nurses. She is dedicated to developing nurse leaders as she strongly advocates that nurse leaders need to become nurse centric so as to nurture young nurses to become patient centric and develop into influential leaders of tomorrow. Thankam is the co-chair of the task force for nursing reforms of FICCI and is frequently invited to special groups formed by government and Delhi Nursing Council as a subject matter expert. She collaborates closely with national and international simulation experts to conduct High Fidelity Simulation Training Programs for doctors and nurses. She is a founder member of Infusion Nurses Society-India, member of American Association of Critical Care Nurses, American Organization of Nurse Executives and a life time associate member of Indian Society of Critical Care Medicine. She has undergone special training in simulation and debriefing from Jurong Health, Singapore, and further honed her skills to be a trainer under Dale Carnegie’s TTT Program. She is also an American Heart Association’s certified BLS/ACLS/ACLS Experienced Provider Instructor. She is also a certified Lean Six Sigma Green Belt. She is a graduate of UCOL, Newzealand.

Thought Leader & Master Trainer

Leadership Profile

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Our Other Subject Matter Experts

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Bharat Radhakrishnan : An engineer and management graduate, a business leader with 24+ years of experience in India and Middle East, across Consumer and Healthcare. Worked in India as CEO in Healthcare, running a Fortis Hospital, setting up operations for Berkeley HealthEDU, a healthcare training & skilling organisation, EMRI’s Emergency Response operations in Karnataka and VARDAN (a Times Group initiative) with high end Physio-Therapy Centres. He leads the team across verticals in AHS, with a focus on Strategy, Management, Marketing, P&L and Processes.

Vikaas Chhabra : A veteran in every spectrum of business development and marketing of Healthcare with 17+ years of rich experience across all Regions of India & international markets in Africa. He has been instrumental in devising cutting edge marketing and business development plans in various leading organizations like Cipla, Max Healthcare, Fortis Healthcare and Paras Hospitals. Lately he has handled Marketing and Branding mandates across hospitals, diagnostics and super specialty clinics in Central India, Punjab and NCR, including Chains and Start-ups.

We created a customized behavioral skills program for doctors, nurses and other staff 1000 bedded hospital and delivered a 5 days Train the Trainer for a batch of 19 staff including 9 consultants. We further assisted their team in transferring behaviors to work place….

We are engaged with a group of hospitals which has 900 beds in mentoring their nurse leaders and educators over period of 12 months. On ground changes are being brought about through measurable metrics, data capture tools and dashboards. The best practices of nursing administration is being documented in a manual and monitoring mechanisms are in place through above mentioned tools

We have assisted a 750 bedded hospital overseas in preparing the nursing team for commissioning the hospital. The 9 day Nurse Induction Program was created and the hospital educator trained for the same. The deck of presentations, videos, tests, answer keys, procedural check lists and training results capture sheet were all handed over to the hospital team.

We have trained over 75 nurse in-charges and supervisors across India for managerial and leadership skills that resulted in quality improvement projects

Case Studies

We are engaged with a group of hospitals which has over 1000 beds in creating, delivering Nurse Finishing School of 3 months with Training The Trainers over period of time

We are engaged with a group of hospitals which has over 2000 beds in creating, delivering Nurse Mangers Development Program

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Our Clients

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Let’s meet and understand your needs

Propose solutions

Agree on scope of work & Initiation of work

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Next Steps

Reach Us at: thankam.g@aarohanhealthcare.com 9871798914 bharat.r@aarohanhealthcare.com 9811199008 support@aarohanhealthcare.com 0124 2574073

Disclaimer: This document is being submitted for the purpose of describing the capabilities of Aarohan Healthcare Services. In the process the firm has disclosed certain proprietary information, which is confidential and meant for the understanding of client only. In consideration of receiving the disclosures, we request maintenance of confidentiality. The document shall remain the property of Aarohan Healthcare Services. The firm reserves the right to request/return of any & all material including this document. The proposal is subject to standard terms and conditions applicable to engagements of a similar nature. If an engagement is not awarded to Aarohan Healthcare Services, this document and any duplicate copy thereof should be returned or destroyed.