IT Service AnalyticsNumerify360 for IT is a suite of analytic applications designed specifically for IT business management systems such as ServiceNow®. Delivered as a cloud based service, the applications enable IT teams to effectively manage their resources, track SLA performance, and improve efficiency. IT workers are better informed to work on the most appropriate activity to deliver the best result for the business.

Business Analytics for ServiceNow®

IT Business Analytics

As an operational application, ServiceNow produces rich data that reflects your business processes. Embedded operational reports address the “here and now” questions such as “how many incidents are currently open?”. But, Managers need to know the “why” behind the “what”. This means they need to understand why one team is performing better than another, or why the backlog has increased in the last 3 days for example. To get those answers they need to slice and dice the data in multiple dimensions by any metric and without having to wait for a lengthy technical setup.

Numerify360 for IT mines the rich data in ServiceNow and converts it into actionable insights using analytics. It delivers service intelligence in ways that are easy to understand, provides managers with the information to eliminate process bottlenecks, maximize team performance and lower costs.

Business Analytics for ServiceNow®

Numerify IT Service Analytics

Service Desk managers need to evaluate their processes and identify bottlenecks such as excessive incident reassignments. Dashboards show backlog aging and its trends, allowing a manager to drill down on various attributes, such as category and priority, to better understand how their team is performing. Using the total open work dashboard, managers can review the entire workload of agents across service requests, incidents and problems.

Service Desk Analytics

Total Open Work Dashboard

IT Business Analytics

Numerify provides pre-built analytic applications for specific domains in service management. These comprise role based dashboards that hightlight key metrics built on a unified data model designed to make the creation of new reports a simple drag and drop exercise.

The applications are built on a common cloud-based platform built using best of breed components that enable rapid provisioning and low cost of ownership relative to on-premise approaches. The result is that you get insightful analytics in a matter of a few weeks, rather than months or years that is typical for Business Intelligence and Data Warehousing projects.

Service Owners need to analyze information across multiple ticket types. Requests often require multiple related tickets, for example an onboarding request involves facilities, HR, and desktop support. Numerify can help unravel fulfillment rates and identify areas that need investments or automation. Analyzing survey data provides the ability to drill down by customer, category or priority for deeper understanding.

Service Request Analytics

Service Level Administrators want a clear view of future customer satisfaction. Service target attainment is a metric that changes before customer satisfaction starts to follow a particular trend. By enabling analyses across multiple related tickets, Numerify can show end-to-end SLA performance on mobile devices including complex requests, such as a request for a new application instance.

Service Level AnalyticsA Change Manager must analyze team performance. The pre-built data model allows quick creation of reports measuring industry standard rates for emergency changes, change failures and even the number of incidents reported for a failed change. Correlating change data with CMDB allows change managers to detect change compliance weaknesses, such as controls for applications covered by Sarbanes-Oxley.

Fully integrated with ServiceNowPre-built data mapping so that users don’t need to know table structures or SQL.

Self Service ReportingPoint and click access to dashboards and reports. Quick sharing with PDFs and live data.

Pre-built role-based dashboardsExpertly designed dashboards provide pixel-perfect views for managers, executives, and customers.

Visual DiscoverySimple drag and drop tools let users slice and dice data to build new reports in minutes with stunning visuals.

Insights on the goMobile dashboards and drill down analytics provides access to decision making information, even when offline.

Change Analytics

Unique capabilities enable deep insights

SLA Summary Dashboard

ABOUT NUMERIFY

Numerify is a leading provider of IT business analytics applications aimed at bringing comprehensive business insights to IT Leaders. The company is funded by Sequoia Capital and LightSpeed Venture Partners and a host of cloud industry business and technology leaders.

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Contact Numerify Sales at sales@numerify.comor call us at (408) 663-5158

The benefits of a powerful platform

Cloud-based Data WarehouseFast time to value with a cloud-based data store, optimized for real-time queries without impacting operational tool performance.

Incorporate External DataLoad additional data from HR, Financials, and Call Center to get a 360° view of your IT operations and business.

Advanced AnalyticsA true data warehouse stores historical data for time-series analysis combined with statistical functions and text analytics.

Secure StorageOur data store is managed with SOC II compliant operations to ensure security. Role-based access limits who can view reports.