nsdot presentation › ... › networks › nsdot2013 › wc.pdf · approved 3-year sdips in place...

DPSA L Esterhuyse

NSDOT PRESENTATION

3/28/2013

© Western Cape Government 2012 |

Presentation outline

2CD:OD WCG

PSO 12

Organisation Development service delivery model

SDIP; BPO; service standards and service charters

Organisational and job designs and JE

Organisational culture and change navigation

PSO 12


PSO 12 conceptual framework

4CD:OD WCG

• 11 Strategic Cases that determine policy direction

• 12th objective – “Building the best run regional government in the world” seeks to ensure that the WCG and it’s people are all able to deliver on the other objectives


Vision, Mission and Values

5CD:OD WCG


Citizen centric service delivery

6CD:OD WCG

OUTCOME INDICATOR PROJECTS

Positive citizen experiencePercentage improvement of citizen

satisfaction in a given year

Business Process Optimisation (BPO)

Service standards and charters

Frontline values and behaviour-based

navigation

Accessible and functional

government buildings

Utilisation ratio (capacity/actual

utilisation) of government buildings in a

given year

Accessible and functional government

buildings

A recognised single, unified

provincial brand

Percentage improvement of brand

recognition in a given year

Provincial brand strategy and

implementation


People management

7CD:OD WCG

OUTCOME INDICATOR PROJECTS

A performance conducive

workplaceLevel of people management maturity

People management value chain

People management data and

analytics

Alignment of organisation

values and culture through

leadership excellence

Level of people management maturity

Barrett and Employee engagement

surveys

Change navigation

Health and wellness

Coaching and mentoring system

OD service delivery model


Organisation Development

9CD:OD WCG

Service delivery improvement


Service Delivery Improvement Plans

2010-2013Approved 3-year SDIPs in place for all Provincial departments.Finalising delivery on 3rd year (2012-2013).Reported on achievement against planned targets inDepartmental Annual Report- Part 4: Service Delivery

2013-2016Developed 3-year SDIPs for all Provincial departments for identified Citizen-centric services.Approved SDIPs received for 10 of 13 Provincial departments (3remaining at HOD/MEC for sign-off).Submission to Director-General/Premier by end March 2013.Submission to MPSA end March 2013/April 2013.

CD:OD WCG 11


Service Charters (including Service Standards)

2012/13 - ReviewDepartmental Service Charters (including Service Standards) for 13 Provincial departments Approved Charters in place for 9 of 13 Provincial departmentsFinal draft Charters for 4 Provincial departments (currently consulted with Departmental Top Management)

2013/14 – Roll outInstitutionalisation of Service Charters incrementely to Regional Offices and Local Offices

CD:OD WCG 13


Business Process Optimisation (BPO)

Improve efficiency and effectiveness of service delivery to citizens and WCG departments through mapping and optimising business processes and includes-

Optimising processes at various levels across WCG for improvedperformance and service delivery to both internal/external stakeholders.Business Process Mapping (to eliminate duplication of processes acrossWCG).Process Automation.Establishing a business process management competency and standardfor WCG.Defining Standard Operating Procedures (ways of working and definingroles and responsibilities).

Working smarter and delivering services more efficiently

CD:OD WCG 14


BPO Work Streams

Business Process Architecture + Priorities

Transversal Priority Systems

Departmental Priorities

15


Business Process Architecture + Priorities

16CD:OD WCG


Transversal Priority Systems

17CD:OD WCG

Organisational and job design and JE


Organisational design

Organisational designs mandate and strategy alignment

JE policy consulted and approved

Work organisation policy

Job description guideline (job and person profile)

Job title and job description project (per occupation)

19

Organisational culture and values


Barrett Value Survey

21CD:OD WCG

In 2010 the WCG embarked on a Cultural Transformation Journeyby using the Barrett Values Survey across all the WCGdepartments

The survey compares the personal values, current culture valuesand desired organisational values of the WCG

This survey will be conducted every alternative year


7 Levels of Consciousness

22CD:OD WCG


WCG Core Values

23CD:OD WCG

Integrity 5 (I)Accountability 4 (R)Competence 3 (I)Responsiveness 2 (O)Caring 2 (O)

I – Individual R- Relational O –Organisational

Change LeaversChange LeaversChange Leavers

Change navigation model

Change levers

Change enablers

Executive sponsorAll leaders at all

levels

Change readiness

Phase 1: Prepare the system for change

Phase 2: Implement the change

Phase 3: Sustain the desired state

Clear direction

and purpose

Structure, alignment and focus

Credible leadership

Stakeholder engagement

Continuous improvement

and optimisation

Measurement,recognition and reward

• Demonstrate strong

personal sponsorship & form guiding coalitions

• Formulate the message

• Determine levels of resistance

• Follow a process to get buy-in from all stakeholders

• Create momentum

Capacitate leaders

• Lead by example

• Support leaders

• Translate values into component -specific behaviours

• Introduce an engagement methodology

• Empower teams to take ownership

• Focus on quick-wins to inspireteams

• Measure the change roll-out

process

• Conduct changeeffectivenessassessments

• Give feedback

• Create peer pressure

• Reward and/or recognise performance

• Improve business processes

• Create improvement culture

• Maintain initiatives to sustain the change process

• Communicate successes & lessons learntsystem wide

• Brand and communicate the process

• Clarify theFocus & meaning

• Design a roll-out strategy

• Clarify a WCG leadership philosophy

• Clarify values

• Align communication&roll-out strategy

• Create focus & ownership

• Create an internal change unit (capability) &network

• Align systems with desired culture & values

Ownership

Leadership

Project team and change sponsorship

Organisation

Communication

Focus on the positive

Thank you

Tel: Fax:

www.westerncape.gov.za

Contact Us

Louise EsterhuyseOrganisation Development

021 466 9701 021 418 2704

[email protected]

nsdot presentation › ... › networks › nsdot2013 › wc.pdf · approved 3-year sdips in place...

Documents