november 2014 - the durham exposure · f.r.a.d.e. is a social enterprise that collects unwanted...

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November 2014

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This Advice and Support Directory is designed as a resource for those offering advice and

guidance to members of the public in County Durham who are seeking help and support

about a range of issues including the impact of welfare changes.

It contains basic information on help which is available from statutory providers, voluntary

organisations and community groups.

The directory will be updated on a monthly basis and is available as a downloadable

document on the County Council website www.durham.gov.uk

Please send any amendments or suggestions for inclusion to:

[email protected]

http://www.durham.gov.uk/

mailto:[email protected]

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Contents

page

Employment 4

Food 5

Furniture 8

General 13

Getting Online 20

Health 36

Homelessness 41

Housing 51

Legal 59

Money Matters 60

Pets 68

Specific Groups 70

Utilities 80

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Employment

Employability Team

What do they help with? Employment

The team provides advice to residents about getting back to work and the various programmes available in Durham

Contact Details Tel: 03000 266 115

FamilyWise

What do they help with? Employment support & training for families and individuals out of work

Family Wise is a local service that will help you and your family to gain new skills in life and move forward to a positive future. A Family Coach in can support you by getting involved with activities in your local community as well as offering you advice and support with improving your confidence, motivation and personal skills. A Family Coach can also give practical help with housing, money matters, gaining new skills and entering the world of work. There are lots of things we can support you to achieve.


Job Centres

What do they help with? Employment, benefits

Form filling, general advice and low level advocacy provided for clients that are taken on as casework


www.gov.uk/contact-jobcentre-plus

http://www.gov.uk/contact-jobcentre-plus

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Food

Food banks

What do they help with? Food banks / Food Co-op / Exchange of food vouchers/Free Meals

Food vouchers can be exchanged at the following food banks: Annfield Plain: Annfield Plain Community Centre, Fairview Terrace, Greencroft, Stanley, DH9 8PP, Tuesday 1pm - 3pm Brandon Community Centre: Brandon Lane, DH7 8PS, Tuesday 12pm - 3pm Chester le Street:The Parish Centre, Church Chare, DH3 3QB, Monday, Wednesday, Friday 10am – 12.30pm, Chilton: St Aidens Churce Hall, Durham Road, Chilton, DL17 0EX, Monday 10am - 12pm Cockfield: Lipscombe Hall, DL13 5DJ , Tuesday, Thursday, Friday 10am – 4.30pm, Sunday 11am – 1.30pm Consett: Food 4 U, Glenroyd House, Medomsly Road, Consett, DH8 5HL, Monday – Friday 10am – 12pm Crook: Salvation Army, Queen St, Crook, DL15 8QQ, Monday – Friday 9am - 1pm Dawdon: St Hild and St Helen Christian Fellowship, Mount Stewart Street, SR7 7NF, Thursday 2pm – 4pm Durham: Caretaker’s Cottage, North Road Methodist Church, Durham, DH1 4SG, Monday, Wednesday and Friday 1pm - 3.30pm Ferryhill: St Lukes Church Hall, Church Lane, Ferryhill, Thursday 10:30am - 12pm Fishburn: Fishburn Youth and Community Centre, Butterwick Road, TS21 4ED, Thursday 2pm - 4pm Murton: Holy Trinity Church, Church Lane, Murton, SR7 9PG, Saturday 10am - 12pm Newton Aycliffe: St Clare’s Church, Saint Cuthbert's Way, Newton Aycliffe, DL5 5NT, Wednesday & Friday 1.30pm – 3.30pm Shildon: Salvation Army Church Hall, Cross Street, Shildon, DL4 1PF, Monday 2pm - 4pm & Thursday 10am - 2pm Sedgefield: Sedgefield Methodist Church, North End, Sedgefield, TS21 2BT, Monday 12pm - 2pm Spennymoor: St Pauls Centre, Whitworth Terrace, Spennymoor, DL16 7LS, Friday 10am - 12pm Stanley: The Tommy Armstrong Centre, Clifford Road, Stanley DH9 0XG, Monday, Wednesday and Friday 10am – 12pm Trimdon Grange: St Alban’s Church, Trimdon Grange, TS29 6HB, Wednesday 2pm – 4pm Trimdon Village: Trimdon Village Hall, Hallgarth Road, Trimdon Village, TS29 6JX, Tuesday 2pm – 4pm Trimdon Station: Trimdon Station Community Centre, Station Road West, Trimdon Station, TS29 6BS, Friday 10am - 12pm Ushaw Moor: The Hive, 5 Station Road, Ushaw Moor, Durham, DH7 7PX Wednesday 10am - 3pm West Auckland:The Well, 46 East Green, West Auckland, DL14 9HJ, Monday – Friday 9am – 3pm Willington: Willington Community Action, 65 High Street, Willington, DL15 0PF, Tuesday 1pm - 3pm & Friday 1pm - 3pm


www.durham.foodbank.org.uk

http://www.durham.foodbank.org.uk/

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Food Co-operatives

What do they help with? Food

East Durham Trust runs Food Co-operatives at the following: Haswell Mencap – Thursday and Friday 11am-2pm Shotton Community Centre – Wednesdays and Thursdays 10:30am - 2pm St Mary's Church Hall, Horden - Wednesdays 10am-12pm Blackhall Community CentreMondays 11am-1pm Hawthorn Community Centre – 1st and 3rd Thursday each month 11am to 2pm The Glebe Centre Murton - Every fortnight on a Thursday from 11am Gully House, Wingate launched on Thursday 26th Jan from 10am-12pm - run fortnightly.


www.eastdurhamtrust.org.uk/index.php?option=com_content&view=article&id=1157&Itemid=109

Food Emergency East Durham (FEED) Project


The Food Emergency East Durham (FEED) Project will see food parcels distributed via a network of volunteers to those in crisis situations.


www.eastdurhamtrust.org.uk/index.php?option=com_content&view=category&id=77&Itemid=122

http://www.eastdurhamtrust.org.uk/index.php?option=com_content&view=article&id=1157&Itemid=109

http://www.eastdurhamtrust.org.uk/index.php?option=com_content&view=article&id=1157&Itemid=109

http://www.eastdurhamtrust.org.uk/index.php?option=com_content&view=category&id=77&Itemid=122

http://www.eastdurhamtrust.org.uk/index.php?option=com_content&view=category&id=77&Itemid=122

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Foodcycle


Foodcycle is a national charity which has recently been set up in Durham and provides free meals for those who need it every Saturday at 6.00pm at the United Reform Church on Waddington Street, Durham City.


www.foodcycle.org.uk

Free School Meals


Children are entitled to free school meals if their families receive: • income support • income-based Jobseekers Allowance • an income-related employment and support allowance • support under part VI of the Immigration and Asylum Act 1999 • or the guarantee element of State Pension Credit. In addition, children are entitled to free school meals if their families receive Child Tax Credit (provided they are not entitled to Working Tax Credit except for the four week 'run-on' period after a parent has become unemployed or reduced their hours to less than 16 per week), and their gross annual income is not over £16,190 (as assessed by Her Majesty's Revenue and Customs). Nursery-age pupils only qualify for help if they receive education both before and after the lunch period.

Contact Details Tel: 03000 268 002 / 003

www.durham.gov.uk/Pages/Service.aspx?ServiceId=4

http://www.foodcycle.org.uk/

http://www.durham.gov.uk/Pages/Service.aspx?ServiceId=4


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Furniture

St. Aidan's Community Trust

What do they help with? Furniture

Contact Details Tel: 01388 517215

c/o The Rookhope, Bishop Aukland, County Durham, DL13 2BG

ACTS Furniture project


ACTS is substantially expanding its pilot furniture and white goods service in Sedgefield borough - from limited cover with volunteer labour and a hired van, to one with its own staff and vehicle. This will respond to high levels of deprivation in the area, save greatly on landfill and provide much needed volunteering opportunities.


New Life Christian Centre, Villiers Street, Spennymoor, County Durham, DL16 6AL

Chester Le Street Furniture & Fabric Recycling Ltd


Furniture recycling scheme


53 Stella Gill Industrial Estate, Chester Le Street, County Durham, DH2 2RH

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County Durham Furniture Reuse Schemes


The charities listed below collect unwanted household items such as beds, furniture and electrical items free of charge. They then resell these items to people who are experiencing hardship or poverty. Items collected must be in good condition and sofas, chairs and beds must have the relevant fire safety labels. All electrical items must be in working order.

Contact Details East Durham Partnership - 0191 586 8493 County Durham Furniture Help Scheme - 01388 721 509 Woodhouse Close Church Furniture Scheme - 01388 602 935 Consett YMCA - 01207 588 302 Fells Furniture Scheme - 0191 371 0541 Haswell Mencap Furniture Enterprise – 0191 5260957 King’s Church Furniture Re-use Scheme – 01325 469 884


CRATE (Community Re-use & Training Enterprise)


East Durham Partnership EDF is an established charitable organisation running a project called Community Reuse and Training Enterprise (CRATE). Their aim is to establish a household reuse scheme within the district of Easington to enable people to participate in reuse activity, so reducing landfill and providing affordable goods to those on low income and to voluntary and charitable organisations. The project is run as a community enterprise, providing training and employment opportunities for local unemployed people. CRATE offer a free collection service for donated goods such as furniture and appliances. There are very minimum charges for the delivery of reused furnishings.

Contact Details Tel: 0191 518 4394 / 0191 586 8493

www.eastdurhampartnership.com



http://www.eastdurhampartnership.com/

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F.R.A.D.E. (Furniture Reclamation & Delivery Enterprise)


F.R.A.D.E. is a social enterprise that collects unwanted furniture and electricals, (although no washing machines) and then makes it available to those in need through selling at a small fee. The business employs eight people and also has a number of volunteer helpers. Most of the paid staff are funded through the Community Fund with other income coming from the sale of furniture and one-off donations. This is a sub-office of the Stockton base.


Unit 11, Borough Road ind Est., Darlington, County Durham, DL1 1TS

Furnished Tenancy Service – Durham City Homes


The service is run in partnership with Your Homes Newcastle. Anyone who takes up a new tenancy with Durham City Homes can apply for either a part furnished or fully furnished tenancy. There is a weekly charge for the furniture, which is added to the rent. Cost may be met by housing benefit.





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The County Durham Furniture Help Scheme (CDFHS)


The County Durham Furniture Help Scheme (CDFHS) provides affordable reusable furniture, household goods and appliances (in fact anything to make a house a home) to people in need across County Durham. For over 30 years we have run a relatively small-scale furniture help scheme by collecting unwanted reusable furniture and household goods from people who have purchased new items, people who have asked us to clear the houses of deceased family members and people who have moved and do not want to take their old things with them. Part of our work is to help people who have been unemployed due to illness (mental or physical) as well as ex-offenders and those who, for various reasons, have been long term unemployed, to return to employment by giving them work experience and the chance to learn new skills in a friendly relaxed atmosphere.


www.communigate.co.uk/ne/furniturehelp

The Store


The Store was set up by housing association, Derwentside Homes, in partnership with the Prince Bishops Community Bank and Social Housing Enterprise Durham SHED. It allows local people buy new furniture, electrical items and white goods, without getting into debt. The aim is to steer people away from loan sharks and other high cost borrowing options. Customers pay for their items weekly, with a proportion of each payment being deposited into a credit union account encouraging regular saving.


www.thestorenortheast.com

http://www.communigate.co.uk/ne/furniturehelp

http://www.thestorenortheast.com/

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DISC


Recently opened a new furniture recycling shop at their Newton Aycliffe site, which is open to the public Monday - Friday 10.00am - 3.00pm. After 3.00pm they then deliver any items purchased that day for a fee of £5.00 for the local are i.e. Newton Aycliffe or £10.00 for out of area i.e. anywhere else in the county. They have a selection of products and offer a 25% discount for anyone who presents their benefit letter showing that they are in receipt of pension credit, ESA, JSA or income support.

Contact Details 01325 731160

www.disc-vol.org.uk

http://www.disc-vol.org.uk/

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General

Area Action Partnerships (AAPs)

What do they help with? General, community budgets

May receive all types of enquiries for advice, signposting and support. To aid the AAP in carrying out its role, has four different types of funding, an Area Budget, a Neighbourhood Budget, a Member Initiative Fund and a Highways Budget.

Contact Details Various telephone contacts for different services


Citizens Advice Bureau

What do they help with? Benefits, work, debt, consumer issues, relationships, housing, law and rights, discrimination, tax, healthcare and education

The Citizens Advice Service offers free, confidential, impartial and independent advice to people on the problems they face such as debt, benefits, employment, housing etc Advice may be given face-to-face or by phone. Home visits can be arranged. 63 delivery sites across County Durham (including outreach sessions).Main Sites: Barnard Castle, Bishop Auckland, Chester-le-Street, Consett, Durham, Newton Aycliffe, Peterlee, Seaham, Spennymoor and Stanley

Contact Details For advice or to book an appointment ring: 03444 111 444 Monday to Friday 10:00am - 4:00pm

www.cdcab.org.uk



http://www.cdcab.org.uk/

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Customer access points

What do they help with? Housing, accommodation, housing benefit, council tax benefit

General advice and signposting

Contact Details Benefit Enquiries-03000 26 2000 Council Tax Enquiries-03000 26 4000


Customer services (contact centre) including Revenues & Benefits

What do they help with? Housing, accommodation, housing benefit, council tax benefit


Contact Details Benefit Enquiries-03000 26 2000 Council Tax Enquiries-03000 26 4001


Durham County Council owned Community Centres

What do they help with? General signposting using leaflets and posters

Provide community activities ranging from keep fit, training, IT facilities, some health provision etc. Activities vary from centre to centre. Future possible potential to develop range of services in line with changing models of provision e.g. supporting community resilience.

Contact Details Community Buildings, Tel: 03000 263 603 or Community Building Grant Tel: 03000 263 597








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Durham Information Guide (DIG)

What do they help with? Housing, accommodation, benefits, disability, money matters, health, energy, food



www.durham.gov.uk/pages/personaliseCategories.aspx

Durham Community Action

What do they help with? Durham Community Action work all across Durham County and we have a database of over 1,000 voluntary groups and organisations in the County, many of which provide local help and signposting.

Helping communities : advice and support to community and voluntary groups; specialist support to those managing community buildings; training for trustees and volunteers; governance and funding advice; support for community led planning. Promoting better health: cookery and healthy eating courses; training for health and exercise volunteers; information, support and advice to help people get started with exercise or new activities. Supporting volunteering: brokerage and matching service; training; advice on policies and procedures when using volunteers; mentoring and support to make the most of your volunteered time. Enabling enterprise: help with tendering and procurement in the voluntary sector; partnership development and management; network support; enabling a business focus for your community or voluntary organisation. Getting voices heard: engaging and consulting with communities and the voluntary sector; representing community interests in local, regional and national policy; sharing news, information and research


www.durhamcommunityaction.org.uk

http://www.durham.gov.uk/pages/personaliseCategories.aspx

http://www.durham.gov.uk/pages/personaliseCategories.aspx

http://www.durhamcommunityaction.org.uk/

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Families Information Service

What do they help with? Health, education, disability, benefits, advocacy, money matters,

Online information directcory providing signposting

Contact Details No telephone number as it is an online database

http://www.countydurhamfamilies.info

Leisure Centres

What do they help with? General

Facilities are able to display information leaflets and posters and staff are able to signpost any users' enquiries to the relevant teams/services for specific advice



Libraries


May receive all types of enquiries for advice, signposting and support



http://www.countydurhamfamilies.info/





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Non Durham County Council owned Community Centres

What do they help with? Community activities

Provide community activities ranging from keep fit, training, IT facilities, etc. Services vary from centre to centre. Future possible potential to develop range of services in line with changing models of provision e.g. supporting community resilience. DRCC, can provide information and contact details for community buildings across the county and hold a database of all these buildings and can refer to local centres if asked.


www.durhamrcc.org.uk

One Point – Services for Children, Young People and Families

What do they help with? Young people, families

One Point Service provides a focal point for children, young people and their families, with wider health and wellbeing needs all "under one roof". The service includes health visiting, school nursing, education welfare, behaviour support, educational psychology, personal advice, youth work, family support, anti-bullying and personal support.



Social Care Direct

What do they help with? Health, disability, money matters




http://www.durhamrcc.org.uk/





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Welfare Rights Service

What do they help with? General, housing, benefits, council tax benefit, specialised social security benefits, casework and representation

The Welfare Rights Service can help with questions and problems on a wide range of social security benefit and tax credit issues. The Service can: • give information on benefit entitlement and how to claim • check that the right amount of benefit is being received • advise on what will happen if circumstances change • advise on how to appeal against a decision. The Service can also take on a case if a social care service and provide representation, for example at an appeal tribunal.

Contact Details Public Advice Line 03000 268 968


County Durham & Darlington Fire & Rescue Service Community Safety

What do they help with? Fire safety

County Durham & Darlington Fire & Rescue Service offers a free Home Fire Safety Check (HFSC) for every person living within County Durham which includes a home visit, fire risk assessment, advice and free smoke alarms. They can also offer a more enhanced HFSC for the more vulnerable members of the community which includes a range of fire safety related equipment designed to reduce the risk of fire within the home. Finally they have trained staff who can work with young people who may be, or already have been, identified as potential Fire setters. Please contact the community safety team for more information on a case by case basis.

Contact Details Tel: 08452234221



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Signpost Advice and Information Centre


Free advice and information for the people of Crook and the surrounding area (within a 3 mile radius) on welfare benefits, consumer, housing and employment issues in co-ordination with relevant authorities.


New Road, Crook, County Durham DL15 8PU

2D

What do they help with? Advising and supporting disadvantaged communities in achieving their aspirations, ensuring their voices are heard and that they have equitable access to services and resources.

Provision of support to individual and community groups including information, advice and guidance, links to volunteering and access to facilities, such as meeting rooms, photocopiers, ICT and display equipment. 2D also work with GP practices in the Durham Dales to provide access to ‘social prescribing’ by providing information, advice and guidance to individuals with long term conditions this service is geared to an individual’s needs and interests and aims to find suitable opportunities to help improve lives.


www.2d.org.uk

http://www.2d.org.uk/

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Getting Online

Age Concern with Spennymoor Settlement Community Centre

What do they help with? computer and internet

This location offers free or low cost computer and internet access to all residents


5 Bryan Street, Spennymoor, Durham, DL16 6DW

Annfield Plain Library




Annfield Plain, Stanley, County Durham, DH9 8EZ

Barnard Castle Library




Teesdale House, King Street, Barnard Castle, County Durham, DL12 8EL

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Belmont Library




Cheveley Park Shopping Centre, Belmont, Durham, Co. Durham, DH1 2AA

Bishop Auckland Library




Bishop Auckland Town Hall, Market Place, Bishop Auckland, Co. Durham, DL14 7NP

Blackhall Colliery Library




Back Middle Street, Blackhall, Hartlepool, Cleveland, TS27 4HD

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Bowburn Library




Durham Road, Bowburn, Durham, Co. Durham, DH6 5AT

Brandon Library




Lowland Road, Brandon, Durham, Co. Durham, DH7 8NN

Chester-le-Street Library




Station Road, Chester-le- Street, Co. Durham, DH3 3BP

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Chilton Library




Durham Road, Chilton, Ferryhill, County Durham, DL17 0EX

Consett Library




Victoria Road, Consett, Co. Durham, DH8 5AT

Consett South Enterprise Association Ltd




St Patrick's Hall, Victoria Road, Consett, Durham, DH8 5AX

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Cornforth Library




High Street, West Cornforth, Ferryhill, Co Durham, DL17 9HP

Coundon Library




The Eden Centre Victoria Lane, Coundon, Bishop Auckland, Co Durham, DL14 8NL

Crook Library and Customer Access Point




Civic Centre, North Terrace, Crook, County Durham, DL15 9ES

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Durham Clayport Library




Millennium Place, Durham, County Durham, DH1 1WA

Dene Valley Community Partnership




One Stop Shop, High St, Eldon Lane, Bishop Auckland, Durham, DL14 8TD

Derwentside Homes



Contact Details Tel: 07787924440

Greengates House, Amos Drive, Greencroft Industrial Park, DH9 7YE

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Easington Colliery Library




Seaside Lane, Easington Colliery, Peterlee, Co Durham, SR8 3PN

Esh Winning Library




The Wynds, Esh Winning, Durham, County Durham, DH7 9AD

Ferryhill Ladder Centre




5-7 Coniston Road, Ferryhill, Durham, DL17 8EZ

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Ferryhill Library




North Street, Ferryhill, County Durham, DL17 8HX

Friday Afternoon IT Project




Annfield Plain Library, North Road, Annfield Plain, Stanley, DH9 8SJ

Horden Library




Sunderland Road, Horden, Peterlee, County Durham, SR8 4PF

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Lanchester Library




Newbiggen Lane, Lanchester, Co. Durham, DH7 0NT

Langley Park Library




Unit 6, Old Co-operative Buildings, Front Street, Langley Park, County Durham, DH7 9XE

Murton Library




Barnes Road, Murton, Seaham, County Durham, SR7 9QR

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Newton Aycliffe Library




Central Avenue, Newton Aycliffe, County Durham, DL5 5QG

Newton Hall Library




Alnwick Road, Newton Hall, Co. Durham, DH1 5NL

Pelton Library




Unit 3, The Lavender Centre, Pelton Lane, Pelton, County Durham, DH2 1HS

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Peterlee Library




Burnhope Way, Peterlee, County Durham, SR8 1NT

Sacriston Library




Plawsworth Road, Sacriston, County Durham, DH7 6HU

Seaham Librbary




Seaham Contact Centre, St. John’s Square, Seaham, County Durham, SR7 7JE

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Sedgefield Library




Front Street, Sedgefield, Stockton-on-Tees, Cleveland, TS21 3AT

Shildon Library




Church Street, Shildon, Co. Durham, DL4 1DU

Shotton Library




Co-operative Terrace, Shotton Colliery, County Durham, DH6 2LW

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South Moor Library




Severn Crescent, South Moor, Stanley, Co. Durham, DH9 7PX

Spennymoor Library




24 Cheapside, Spennymoor, Co. Durham, DL16 6DJ

Stanley Library




High Street, Stanley, Co. Durham, DH9 0DQ

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Stanley Village Hall Association




12 Cooperative Terrace, Stanley Crook, DL15 9SE

Thornley Library




High Street, Thornley, Co Durham, DH6 3EL

Trimdon Library




Church Road, Trimdon, Co. Durham, TS29 6PY

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Willington Library




46a High Street, Willington, Crook, Co. Durham, DL15 0PG

Wingate and District Community Association




Front Street, Wingate, Wingate, Co. Durham, TS28 5AA

Wingate Library




Front Street, Wingate, County Durham, TS28 5AA

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Wolsingham Library




Town Hall, Wolsingham, Bishop Auckland, Co Durham, DL13 3AB

Woodhouse Close Library




Woodhouse Lane, Bishop Auckland, Co. Durham, DL14 6JX

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Health

Chester le Street and Durham City Mind

What do they help with? Health

Chester-le-Street and Durham City Mind mental health charity provides crisis listening support to any resident over the age of 13 who is currently living within the old District Council boundaries. From this intitial contact they are then able to signpost the resident to the most appropriate service or agency for their needs. They also provide more in-depth therapeutic support via a range of health commissioned services; access to these varies but is usually via an NHS practitioner and this would be identified at initial contact.

Contact Details 0191 3883411 Text 0780000810

www.clsmind.co.uk

Citizens Advice Bureau - Public Health Contract


This service will be targeted at people living in County Durham with a health condition referred by any health professional working in a primary/community care setting. The service aims to help to narrow the gap in health inequalities by maximising income. It will provide an advice, assistance, and representation service to people with a health condition struggling with for example, low income or debt issues and referred to it by a range of NHS staff working in primary care services. By appointment 22 sessions per year: During standard office hours. East Durham, 6 sessions. • Durham city, 1 session • Sedgefield, 5 sessions. • Derwentside, 3 sessions. • Wear Valley, 5 sessions. • Chester-le-Street, 1 session • Teesdale, 1 session

Contact Details 0191 374 6374

www.citizensadvice.org.uk

http://www.clsmind.co.uk/

http://www.citizensadvice.org.uk/

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County Durham Drug and Alcohol Team


Provide help and support for persons with addictions to alcohol


www.talktofrank.com/treatment-centre/county-durham-drug-alcohol-action-team

County Durham Drugs Service


Provide help and support for persons with additions to dugs


www.disc-vol.org.uk/services/county-durham-drugs-service

DCC Adaptations

What do they help with? Provision of Community Equipment and Minor Adaptations

Local authorities provide community equipment and minor adaptations costing less than £1,000 such as grab rails, blocks to make beds higher and raised toilet and bath seats, as part of intermediate care or services provided under the Mental Health Act as aftercare.

Contact Details Durham City Homes Tel: 0191 301 8470 / 0800 068 0013 (Available 24/7) or Social Care Direct Tel: 0845 850 5010


http://www.talktofrank.com/treatment-centre/county-durham-drug-alcohol-action-team

http://www.talktofrank.com/treatment-centre/county-durham-drug-alcohol-action-team

http://www.disc-vol.org.uk/services/county-durham-drugs-service

http://www.disc-vol.org.uk/services/county-durham-drugs-service



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Healthwatch County Durham

What do they help with? Health and Social Care information

Healthwatch County Durham provide help and advice about all aspects of health and social care provision in the county. HWCD can help in two main ways: 1. By having real influence with the people who provide local services. 2. By helping you find the right services and providers to give you and your family the best possible care.


www.healthwatchcountydurham.co.uk

If U Care Share Foundation

What do they help with? Support after suicide

The If U Care Share Foundation is a local chairty based in Chester-le-Street which offers practical advice for families affected by suicide and encourages wellbeing in young people.

Contact Details Tel:0191 3875661

www.ifucareshare.com

Macmillan Cancer Support


Macmillan Cancer Support provides both practical and emotional support, including advice and information on health, benefits, tax credits, finances, grants and loans. Macmillan grants are available for adults, young people or children with cancer, to cover a wide range of practical needs, such as heating bills, extra clothing, or a much needed break.


www.macmillan.org.uk

http://www.healthwatchcountydurham.co.uk/

http://www.ifucareshare.com/

http://www.macmillan.org.uk/

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Pioneering Care Partnership

What do they help with? Mental health, health

The Pioneering Care Partnership is a local charity whose aim is to improve people’s health and wellbeing. The charity is responsible for running the Pioneering Care Centre in Newton Aycliffe and a number of outreach projects in local communities across County Durham, Darlington and beyond.


www.pcp.uk.net

Real Lives Real Options

What do they help with? Advocacy, benefits, disability

Real Lives Real Options provides advocacy and rights based support for adults with learning disabilities.


www.reallifeoptions.org

Waddington Centre

What do they help with? Mental health

The Waddington Street Centre offers support and opportunities to people in the North Durham area who experience enduring mental health problems. They provide a wide range of quality services, including educational courses, within a welcoming environment. Waddington Street Centre is an independent, voluntary sector organisation where service users, volunteers and staff work closely together to improve the quality of people's lives, support recovery and self-development and make care in the community a reality.


www.waddingtoncentre.co.uk

http://www.pcp.uk.net/

http://www.reallifeoptions.org/

http://www.waddingtoncentre.co.uk/

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Durham Deafeaned Support

What do they help with? Hearing loss

DDS helps and supports people who have acquired hearing loss. They aim to do this by providing information, support and advocacy to enable people to cope with their disability and to understand and meet their communication needs. They operate throughout County Durham and Darlington.


www.ddsupport.org.uk

http://www.ddsupport.org.uk/

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Homelessness

Housing Solutions - advice and support

What do they help with? Housing, accomodation

Housing Solutions provides a range of specific services to assist people who are homeless, threatened with homelessness as well as advice and support. If housing is a problem for you it is important that you seek advice and support as soon as possible. Housing Soluntions surgeries are held in Chester-le-Street, Durham, Derwentside, Easington/Seaham, Peterlee, Sedgefiled/Crook, Spennymoor and Teesdale.

Contact Details 03000 268 840 03000 260 801 if you are homeless and have nowhere to stay outside of office hours, please contact: 01388 722538

Adult Nightstop

What do they help with? Housing, accomodation

The purpose of the service will be to offer Nightstop style accomodation to homeless and vulnerable people over the age of 25 in the homes of approved volunteers. The service will provide accommodation, meals, shower and washing facilities and a 'listening ear' to all service users in the homes of trained and vetted hosts. Service users will be assisted to access the accommodation by staff or volunteer drivers wherever possible.


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Bond Guarantee Scheme

What do they help with? Housing, accommodation

The Bond Guarantee Scheme has been developed to help people on benefits or low incomes to access the private rented sector in County Durham. The scheme offers an agreement to the private landlord to cover the losses up to the amount guaranteed for the first 6 months of a tenancy. Clients are expected to agree to arrangements for a cash replacement during this time.

Contact Details North Locality: 03000 268 840 South Locality: 03000 260 801

Citizens Advice Bureas (CAB) - Debt Advice Referrals


The Housing Solutions Service works in partnership with CABs across County Durham to provide debt advice to customers who are at risk of homelessness. Clients can be assisted to identify priority debts and be given tailored legal advice regarding circumstances e.g.bankruptcy / rent or mortgage arrears etc...


Care Leavers Accommodation and Support Protocol (CLASP)


CLASP outlines the agreed joint-working agreements between Children and Young People's Services, strategic housing and housing providers for the accommodation of care leavers aged 16-21.


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County Court Duty Scheme


The County Court Duty Scheme provides at court advice for clients who haven't already sought specialist legal advice on their impending rent / mortgage possession proceedings. Referals should be made where a court date is imminent, usually within 2 to 3 days. The advice provided is free of charge. A Housing Solutions Officer will make this referal and work with cuetomers following the court hearing to ensure if possible, customers can remain in their home.


DASH - Durham Action on Single Housing


Durham Action on Single Housing is an independent charity that provides accommodation with support to people who are homeless or are about to become homeless. It currently house 43 people on short, medium or longer term agreements and its aim is to provide a supportive and stable environment to give people the best chance of addressing the problems that caused their homelessness and thus an opportunity of moving forward into independence. Some of the most prevalent reasons for homelessness being; young inexperienced people on their own for the first time, people with mental health problems or learning difficulties, people with substance misuse or alcohol problems, people excluded from mainstream housing because of an offending history, relationship breakdowns.


www.dashorg.co.uk

http://www.dashorg.co.uk/

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Enhanced Housing Support Protocol


The Enhanced Housing Support Protocol seeks to support vulnerable people over the age of 18 who are homeless or at risk of homelessness. An assessment by the Housing Solutions Officer will determine if the customer meets the criteria or if housing need can be resolved outside a panel meeting. Following a meeting with the relevant agencies, an action plan will be drawn up to ensure our customers are given the right help and support.


Family Inntervention Service


The FIS offer intensive support to families who are at risk of homelessness and where at least one member of the family is a perpetrator of ASB. The service works with families with multiple problems and complex needs who have the biggest impact on services and the community


45

Homelessness Prevention Fund


This fund is available for those who are homeless, or threatened with homelessness and are in reciept of benefits or have low income and no resources e.g.savings. The fund payment should assist the client in keeping their home for at least six months. The fund can be used to clear rent arrears, used for rent top ups or delays with housing benefit payments and estate agents administration fees. The fund can also be used for furniture and bond payments if other avenues have been exhausted. The Prevention Fund can be used to; Clear rent / mortgage arrears. Clearing court costs. Rent top ups and tenancy sustainability payments. Assistance with delays in Housing Benefit.


Holistic Temporary Accommodation and Support Servuices (HTASS)


Holistic Temporary Accommodation and Support Service (HTASS) is to provide a flexible person centred accommodation and support service that meets the authority's temporary accommodation duties under the homeless legislation and provides added value which addresses the broader needs of the client to prevent future homelessness, maximise life opportunities, reduce social isolation and exclusion and promote improved health and wellbeing. The following services are delivered via Stonham. Managament and support of temporary accommodation Support to access private rented housing A joint protocol for 16 and 17 years olds Crash pad accommodation and support


46

Mortgage Rescue Scheme


The Mortgage Rescue Scheme is a government initiative and is a targeted and specific homeless prevention tool for vulnerable households. It is intended to provide an additional safety net for vulnerbale who are at risk of losing their home through repossession. Elligibility will be assessed by a Housing Solutions Officer. Depending on your specific circumstances, homeowners elligbile for help under the MRS may be offered either: A shared equity option, which enables customer's monthly mortgage payments to be reduced, with a further rent payable on the shared equity to the Housing Provider. Or a Government Mortgage to rent which enables customers to remain in their rented property as a tenant on an assured shortlist tenancy for 3 years, paying an intermediate rent.


Nightstop North East


The Nightstop scheme provides emergency accommodation in the homes of local volunteers for young people aged 16-25 on a night by night basis. The scheme has volunteers across the North East and each volunteer provides a private bedroom, an evening meal and breakfast, washing facilities and toiletries. Nightstop staff assist the young person to find a longer term solution to their housing need and to address any other issues they may have. This could involve referring a young person to housing providers and specialist services, as well as providing day to day support whilst they are using the service. Young people can also be assisted to return home if appropriate. The service in Durham County will accommodate, in addition to 16-25 year olds, those over 25 who are vulnerable. Durham Nightstop is funded by Durham County Council.

Contact Details South Locality Tel: 03000 260 801

www.depaulnightstopuk.org/nightstop-network/map-of-nightstop-services/north-east-nightstop

http://www.depaulnightstopuk.org/nightstop-network/map-of-nightstop-services/north-east-nightstop



47

No Second Night Out


No Second Night Out is a government initiative to tackle rough sleeping. By alerting us about a rough sleeper you will help us to take action and connect that person to local services for advice and support. Anyone can report a rough sleeper. Please contact us and we will take action.


www.streetlink.org.uk

Possession and Repossession Loan Fund


As part of the Governments measures to reduce the numbers of possessions and repossessions, communities and local Governement has made a one off grant payment to Durham County Council to set up a loan fund. The fund is to help you keep your home where, for short term reasons, your current accommodation is unaffordable. Customers will be assessed by a Housing Solutions Officer against the eligibility criteria for this scheme. If this fund is accessed, then the customer may have to agree to access the debt advice or support from agencies as part of the agreement. Loans are available for up to £5000 and are repaid to the Council on an interest free basis at a rate and over a period of time affordable to you. The loan will be secured against the customer's property. This will ensure that if the property is sold in the furture, the Council is able to have the money owed repaid.


http://www.streetlink.org.uk/

48

Remain Safe


Remain Safe is a free service offering additional home security if you are at risk of homelessness due to violence, threats of violence, hate crime or harassment. The service aims to help you remain and feel safe in your home. Remain Safe can offer the following: Additional door and window locks Security Lighting Arson Prevention


Shelter North East


Shelter is a charity that works to alleviate the distress caused by homelessness and bad housing. Shelter North East provides free, independent and confidential advice, advocacy and representation at court on most housing issues, including rent arrears, mortgage arrears, evictions and repossessions, disrepair issues, problems with landlords, advice on rights if homeless, housing options advice including assistance if excluded from the housing register or served a notice of eviction, advice if suffering domestic violence and getting rent deposit back.

Contact Details Switchboard Tel: 03000 260 000

www.shelter.org.uk

http://www.shelter.org.uk/

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STEPS (Sustaining Tenancies Employability and Positive Success)


STEPS is for any person aged 16 years or over requiring support or training. The service will: Provide the opportunity to achieve City and Guilds qualifications Develop life skills as well as personal and social development Use flexible learning styles to help raise self esteem and confidence Provide specialist advisors and speakers Provide the opportunity to recieve further support from partner agencies Training and support in areas such as finance and money management, housing, families and employability skills Transport costs will be reimbursed


Stonham Supported Housing


Stonham, a division of the Home Group, specialises in providing housing and or support to many different client groups and individuals in the County for example: • young people leaving care, single homeless people, refugees and asylum seekers • people with mental health problems • people with learning disabilities or physical disabilities • people who have been in prison or through the courts • people with drug and/or alcohol dependency problems • Women and children who are escaping domestic violence • Teenage parents • Older people


http://www.homegroup.org.uk/careandsupport/Pages/CareAndSupport.aspx



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Welfare Rights

What do they help with? Housing, accommodation, benefits

Housing Solutions can refer clients to Welfare Rights who can procide advice and information to residents of County Durham who are homeless, threatened with homelessness or in housnig need about benefits. The Welfare Rights Officer will work with customers to assess which benefits can be accessed and are available. the service will also help customers to appeal against any decision to remove or suspend benfits.


51

Housing

Care Connect

What do they help with? 24/7 housing support, signpost to other services

Care Connect provides a monitoring and response service to people's homes 24 hours a day, 365 days a year, offering assistance and reassurance whenever it is needed.

Contact Details Tel: 03000 262 195 Email: [email protected]

www.durham.gov.uk/careconnect

Durham Key Options (DKO)


Council Housing Council homes in County Durham are managed by Durham City Homes and by two Arms-Length Management Organisations (ALMOs) - East Durham Homes and Dale and Valley Homes. Throughout the rest of Durham, social housing is provided by Housing Associations.

Contact Details Durham City Homes 0191 301 8470 www.durham.gov.uk East Durham Homes 0800 032 0835 (from a mobile 0191 518 5497) www.eastdurhamhomes.co.uk Dale and Valley Homes 0800 083 0333 www.daleandvalleyhomes.co.uk Housing Associations Accent Foundation 0845 678

www.durhamkeyoptions.co.uk

http://www.durham.gov.uk/careconnect

http://www.durhamkeyoptions.co.uk/

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Helping Hand Initiative


Durham County Council, together with the local 'Home Improvement Agency' can help homeowners through the Helping Hand North East Initiative to: Identify what is wrong with their home, and what is needed to put it right Understand how to carry out home maintenance, preventative and improvement works or access the local ‘Handy Person’ Service where this exists and you are eligible for help; Work out what the work may cost if a contractor is required, and to investigate the options for funding the work, this may include help to consider charitable or family funding, use of insurance cover, or how an Independent Financial Advisor may be able to help; Choose a suitable contractor and to get fair estimates for the work, and to manage the contractor while works are being carried out. Decide whether staying put or moving home offers the better solution



Home Improvement Agency


We support people to live independantly through advice, guidance and practical support relating to property repair, improvement and adaptation. We can manage the relationship between the householder and contractors to ensure that scheduled works are value for money and meet householder's and the council's requirements. We can help with: Preparing funding applications for Disable Facilities Grants Drawing up technical specifications and plans and getting work estimates Preparing work schedules and obtaining approval for works Overseeing approved Disabled Facilities Grant and Decent Homes Assistance work




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Housing Regeneration Team

What do they help with? Housing

The team works with tenants and landlords in the private rented sector

Contact Details Eastern Locality Tel: 03000 262 021, Northern Locality Tel: 03000 265 266, Southern Locality Tel: 03000 261 080


Under Occupation for Older Persons Scheme


To advise and assist older persons living in a property managed by a full DKO partner, wishing to downsize their home. This will result in a more suitable home for the tenant and release under occupied properties that can be re let to families through the DKO scheme.


Hardship through Under Occupation Scheme


To advise and assist any persons – suffering financial hardship – living in a property managed by a full DKO partner, wishing to downsize their home. This will result in a more suitable home for the tenant and release under occupied properties that can be re let through the DKO scheme.




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Private landlords' services


We work alongside community groups / tenants' / lanlords' associations, and partners such as the Police and our Neighbourhood Warden service to provide support and advice to private landlords. We can give advice and assistance on property improvements, managing tenancies, energy efficiency, empty homes and more.


Private landlords' services - selective licensing


Selective licensing was introduced under the Housing Act 2004. It gives local councils powers to regulate landlords and managing agents of private rented property in certain areas. These areas tend to suffer from low housing demand and/or high levels of anti-social behaviour. If you're a private landlord with renatl properties in a selctive licensing area you will need a licence for each of your properties. Failure to do this could end in a fine.


Social housing providers - Accent Foundation


May receive all types of enquiries for advice, signposting and support providing stock across the county


www.accentgroup.org

http://www.accentgroup.org/

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Social housing providers - Cestria Community Housing (former Chester le Street district area)



Contact Details Switchboard Tel: 03000 260 000

www.cestria.org

Social housing providers - Dale & Valley Homes




www.daleandvalleyhomes.co.uk

Social housing providers - Derwentisde Homes



Contact Details Tel:0800 783 9295

www.derwentsidehomes.co.uk

http://www.cestria.org/

http://www.daleandvalleyhomes.co.uk/

http://www.derwentsidehomes.co.uk/

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Social housing providers - Durham Aged Mineworkers Homes Association




www.damha.org.uk

Social housing providers - Durham City Homes





Social housing providers - East Durham Homes




www.eastdurhamhomes.co.uk

http://www.damha.org.uk/



http://www.eastdurhamhomes.co.uk/

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Social housing providers - Livin (former Sedgefield borough area)




www.livin.co.uk

Social housing providers - Teesdale Housing Assocation




www.teesdaleha.co.uk

Social housing providers - Four Housing (county wide)




http://www.livin.co.uk/

http://www.teesdaleha.co.uk/

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Sedgefield & District Citizens Advice Bureau

What do they help with? Legal matters

Providing Specialist Housing Advice up to and including Representation in Court for clients who qualify for Legal Aid. Can provide advice on of the following: Rent arrears and being threatened with possession or eviction Receipt of court papers for possession or eviction Court date pending and would like to be represented Possession of home due to anti-social behaviour Illegal Eviction or Threatened eviction without proper notice Disrepair and the cause of the disrepair is affecting tenant’s health?


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Legal matters

Community Legal Advice


Community Legal Advice is a free confidential advice in England and Wales paid for by legal advice on issues including benefits, tax credits, debt, education, housing, employment and family problems.


www.gov.uk/legal-aid/how-to-claim

DAWN Advice Ltd


DAWN Advice is an independent charity which provides free, independent and impartial advice on a range of legal issues including debt, housing, employment, welfare benefits and family law. It offers representation to clients across the North East of England who are either homeless or at risk of becoming homeless. DAWN is also a member of Citizens Advice.


www.dawnadvice.org.uk

Law Centres


Law Centres are not-for-profit legal practices providing free legal advice and representation to disadvantaged people. They employ solicitors and specialists in areas of ‘social welfare’ law to help individuals and communities. There is a Law Centre in Newcastle.


www.lawcentres.org.uk

http://www.gov.uk/legal-aid/how-to-claim

http://www.dawnadvice.org.uk/

http://www.lawcentres.org.uk/

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Money Matters

Cestria Credit Union Ltd

What do they help with? Financial matters, saving schemes, low interest loans and life insurance

Cestria Credit Union Ltd is a non profit making co operative run by local people for local people. It provides saving accounts and low cost loans and serves Birtley, Lamesley, Kibblesworth, Chester-le Street and surrounding villages.

Contact Details Tel:0191 4922777

www.cestriacu.org.uk

Christians Against Poverty

What do they help with? Financial support

Provide financial assistance for crisis and debt consolidation


www.capuk.org

County Durham - School Benevolent Fund

What do they help with? Financial assistance with school clothing and shoes

The School Benevolent Fund provides a grant of £35 to pay for either a winter coat or a pair of shoes for a child. The grant is subject to financial criteria which is benefit based and can be accessed twice in the individual child's school life, Primary & Secondary education only. It is administered by Durham County Council.



http://www.cestriacu.org.uk/

http://www.capuk.org/



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County Durham Community Foundation (CDCF)

What do they help with? Financial support, grants

County Durham Community Foundation provides grants that make a genuine difference to the lives of local people. It manages charitable funds donated by local individuals, families, businesses and trusts. The Foundation supports both groups and individuals / families in County Durham and Darlington. This may be to support a family in crisis, provide a respite break for a full-time carer, or the means for a talented individual to achieve their full potential. There are a number of funds that support individuals and each grant really can make a life-changing difference. Surviving Winter Appeal for Individuals (Altogether Healthier) This fund, administered by CDCF, provides funding to individuals over the age of 18 who have a low household income and are considered to be in fuel poverty.


www.cdcf.org.uk

Hardship Relief

What do they help with? Financial assistance with Council tax

Durham County Council has the power to reduce or remit council tax where it is considered that hardship would otherwise be caused. All applications must be made in writing from the council tax payer, their advocate/appointee or recognised third party acting on their behalf, using the relevant form and contain the necessary information.



http://www.cdcf.org.uk/



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Debt Advice Foundation

What do they help with? Money Matters - managing debt, finances

The Debt Advice Foundation is a registered national debt advice and education charity offering free, confidential support and advice to anyone worried about loans, credit and debt. It provides advice on a range of debt solutions including Bankruptcy, Debt Relief Orders, Free Debt Management Plans, IVAs, Trust Deeds, LILAs, Debt Arrangement Scheme, Administration Orders and Debt Consolidation.


www.debtadvicefoundation.org

Debt Support Trust

What do they help with? Money Matters - managing debt, finances

The Debt Support Trust is a not for profit national advice charity with trained debt advisors who offer advice on suitable debt solutions.


www.debtsupporttrust.org.uk

Discretionary Housing Payment (DHP)


Grant payments to help with short term housing costs



http://www.debtadvicefoundation.org/

http://www.debtsupporttrust.org.uk/



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Durham County Credit Union Ltd

What do they help with? Financial matters - Saving schemes, low interest loans and life insurance

Durham County Credit Union Ltd is a savings and loans co-operative owned and run by its members. It offers its members low cost fixed rate loans and free life insurance on savings and loans. It is regulated by Financial Service Authority. Anyone over the age of 16 who lives or works (includes voluntary work) in County Durham can join Durham County Credit Union.


www.durhamcountycu.co.uk

Durham Money Advice Centre

What do they help with? Money matters, debt

Intensive support and casework in relation to debt and money advice.


www.durhamchristianpartnership.org.uk/projects/durham-money-advice-centre

http://www.durhamcountycu.co.uk/

http://www.durhamchristianpartnership.org.uk/projects/durham-money-advice-centre

http://www.durhamchristianpartnership.org.uk/projects/durham-money-advice-centre

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Financial Assessment Teams

What do they help with? Benefits

Housing providers have specific advisors who can carry out benefit checks and assist with claims.

Contact Details Livin Tel: 0800 587 4538, Derwentside Homes Tel: 0800 783 9295, Dale and Valley Homes Tel: 0800 083 0333, East Durham Homes Tel: 0191 518 5497, Durham City Homes Tel: 0191 301 8470 / 0800 068 0013 Cestria Tel: 0191 385 1900, Teesdale Housing Association

www.livin.co.uk www.derwentsidehomes.co.uk www.daleandvalleyhomes.co.uk www.eastdurhamhomes.co.uk http://www.durham.gov.uk/Pages/Service.aspx?ServiceId=7928 www.cestria.org www.teesdaleha.co.uk http://www.accentgroup.org/foundation/managementteam/northeastarea/Pages/NorthEastarea.aspx www.threerivers.gov.uk www.homegroup.org.uk

Greggs Foundation Hardship Grant Programme

What do they help with? General living expenses

The Hardship Fund offers grants of up to £150 to be paid through recognised social organisations including charities, social companies, social services, schools and health services. The grants are used to purchase individual items that can make a huge difference to family life.


www.greggsfoundation.org.uk/north-east-grants/hardship-fund

http://www.livin.co.uk/

http://www.derwentsidehomes.co.uk/

http://www.daleandvalleyhomes.co.uk/

http://www.eastdurhamhomes.co.uk/



http://www.cestria.org/

http://www.teesdaleha.co.uk/

http://www.accentgroup.org/foundation/managementteam/northeastarea/Pages/NorthEastarea.aspx



http://www.threerivers.gov.uk/

http://www.homegroup.org.uk/

http://www.greggsfoundation.org.uk/north-east-grants/hardship-fund

http://www.greggsfoundation.org.uk/north-east-grants/hardship-fund

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Money Advice Service

What do they help with? Money matters, managing debt, finances

The Money Advice Service provides unbiased money advice. The website hosts an online financial health check. Free printed guides are available on the following: Basic bank accounts, Borrowing money, Credit cards, Credit unions, Getting financial advice, Help with managing money, Insurance, Making the most of your money, Making your budget work for you, Proving your identity, Saving and investing and Your bank account.


www.moneyadviceservice.org.uk

National Debtline


A national telephone helpline for people with debt problems. The service is free, confidential and independent. The specialist advice can be backed up with written self help materials which can be sent out free


www.nationaldebtline.co.uk/england_wales/about_us.php

Payplan


Payplan offers comprehensive advice, guidance and support for anyone struggling with debt. It provides free debt solutions for loans and credit cards, debt advice fro repossessions and mortgage arrears and help with budgeting.

Contact Details Tel: 0800 2802816 or 0207 7608980

www.payplan.com

http://www.moneyadviceservice.org.uk/

http://www.nationaldebtline.co.uk/england_wales/about_us.php

http://www.nationaldebtline.co.uk/england_wales/about_us.php

http://www.payplan.com/

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Prince Bishops Community Bank

What do they help with? Financial matters, saving schemes, low interest loans and life insurance

Prince Bishops Community Bank is a savings and loans community bank owned and run by its members. It provides free life insurance and loan protection insurance to our members. All monies are easily accessible and protected by The Financial Services Compensation Scheme.

Contact Details Tel: 01207 232351 or 08456 838669

www.princebishopscommunitybank.org.uk

StepChange Debt Charity


Previously known as the Consumer Credit Counselling Service, the StepChange Debt Charity provides practical help on problem debt to clients across the UK.


www.stepchange.org/Home.aspx

TaxAid

What do they help with? Money matters, managing debt, finances and taxation

TaxAid is a charity that helps people on low incomes with their tax affairs. It helps people on low incomes who cannot afford to pay for professional advice, to understand the parts of the tax system that apply to them, pay only the right amount of tax and help them resolve crises when things go wrong. TaxAid runs a national helpline, and provides face-to-face advice. Nearest office is at Newcastle.


www.taxaid.org.uk

http://www.princebishopscommunitybank.org.uk/

http://www.stepchange.org/Home.aspx

http://www.taxaid.org.uk/

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Turn2us.org.uk

What do they help with? Benefits, money matters, managing debt, finances and taxation

Turn2us.org.uk is a charitable service which helps people access the money available to them – through welfare benefits, grants and other help. Its website has been designed to help people find appropriate sources of financial support, quickly and easily, based on their particular needs and circumstances. Turn2us is part of Elizabeth Finn Care.


www.turn2us.org.uk

Welfare Rights Supporting People emergency fund

What do they help with? Money matters, funds



http://www.turn2us.org.uk/



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Pets

Cinnamon Trust

What do they help with? Pets and animals

Dog fostering for the elderly and terminally ill. A network of 15,000 volunteers “hold hands” with owners to provide vital loving care for their pets. They keep them together - for example, they will walk a dog every day for a housebound owner, they will foster pets when owners need hospital care, they will fetch the cat food, or even clean out the bird cage, etc. When staying at home is no longer an option, their Pet Friendly Care Home Register lists care homes and retirement housing which are happy to accept residents with pets, and providing previous arrangements have been made they will take on life time care of a bereaved pet.


www.cinnamon.org.uk

Dog Trust


Welfare charity offering help and advice on dogs


www.dogstrust.org.uk

http://www.cinnamon.org.uk/

http://www.dogstrust.org.uk/

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PDSA


PDSA Vet Care services are available to pet owners who receive either Housing Benefit or Council Tax Benefit, and live within a defined catchment area around each PDSA PetAid hospital or practice.


www.pdsa.org.uk/pdsa-vet-care/eligibility

RSPCA


Help and advice on pets


www.rspca.org.uk/home

http://www.pdsa.org.uk/pdsa-vet-care/eligibility

http://www.rspca.org.uk/home

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Specific Groups

Coal Industry Social Welfare Organisation

What do they help with? Advice and support for employees and former employees of the coal mining industry

Coal Industry Social Welfare Organisation is a national charity which aims to promote the health, relief of poverty and hardship and the advancement of education (including social and physical training activities) and any other charitable purpose for the benefit of all the employees and former employees of the coal mining industry in the United Kingdom and of their relatives and dependants and of the communities in which they live. Its social work teams offer advice and practical assistance to any member of a coalfield community who would like help with any health related, financial or other personal or emotional issues. An important area of work is maintenance of facilities around the country for recuperative breaks. The Sam Watson Rest House at Richmond offers breaks for the wives and widows of mineworkers.


www.ciswo.org.uk

http://www.ciswo.org.uk/

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County Durham Age UK

What do they help with? Advice from basic to advocacy for older people

Age UK County Durham aims to address the causes of difficulties faced by older people and to provide help and support where needed. It has 4 locality offices around the county at Durham City, Stanley. Easington and Chilton. The Locality Development Workers based at our offices work both alone and in partnership with others to deliver a wide range of services at local level. These services currently include: • Information and advice. • Support to Local Age UK Groups and other older people's groups. • Assisting with the setting up of lunch clubs and activity groups. • Health promotion, Ageing Well and lifelong learning initiatives. Community Safety Days. • Keep Warm Keep Well Campaign & Energy days. • Promotion of the Recall & Reminiscence Service (ReACT). • Promotion of insurance services including the provision of insurance surgeries. • Volunteering Programme to include pro-active recruitment including talks to pre retirement groups, church groups etc, support, training and maintenance of volunteer support network. • User/Carer Consultation Programme seeking the views of older people. • Representing Age UK County Durham & the needs of older people at strategic planning forums. • Taking part in designated national campaigns - Age UK Week, Volunteers Week & Your Rights Week etc. • Promotion of local services/activities/organisation through the media


www.ageconcern-durham.org.uk

DCC Hardship Fund

What do they help with? Financial support, Learning difficulties, mental health

Most full-time students cannot get Housing and Council Tax Benefit because the Government expects them to use other money like their student loan or hardship fund payments (access-to-learning fund payments) to pay their rent and council tax. Check out website for more information



http://www.ageconcern-durham.org.uk/



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Domestic Violence Team

What do they help with? Health, housing and accommodation

Provide help and support for victims of domestic violence



Durham County Carers Support

What do they help with? Provides support to County Durham unpaid carers

Durham County Carers Support is an independent charitable organisation offering local, confidential support services such as one-to-one support, home visits, advocacy, training, social events, support groups, benefit checks and carers breaks.

Contact Details Tel: 0300 005 1213 (low cost calls) or text 07624 818 403

www.dccarers.org



http://www.dccarers.org/

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Family Fund

What do they help with? Low income families looking after a severely disabled child

The Family Fund is a registered charity that helps low-income families who look after a severely disabled child aged 17 or under. The Family Fund is backed by the government and can provide grants for things like: • family holidays • computers • driving lessons for parent carers • washing machines to help with extra washing needs • hospital visiting costs Family Fund grants are discretionary. The fund has a fixed annual budget and applicants are not automatically entitled to help. Applicants will not get a grant from the fund if a statutory agency (such as a local authority) is responsible for helping with the item needed.


www.familyfund.org.uk

Financial Assessment Team - Financial Services, Children in Adults Services (CAS)

What do they help with? Benefits

Assistance with benefit applications for CAS service users who receive a chargeable service.


No link, telephone for service

http://www.familyfund.org.uk/

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Helping Hands

What do they help with? Help and support people in crisis living in Newton Aycliffe and surrounding areas of County Durham

The Helping Hands project has been developed to help and support people in crisis living in the Newton Aycliffe and surrounding areas of county Durham. The project supports people through the provision of basic household goods, our dedicated volunteers get these supplies to those who desperately need it. We are non judgemental and help people who are in genuine need. We provide urgent, practical and effective assistance where need is great, tackling the effects of hardship.


www.lifelinecommunityaction.co.uk

Improving Progression of Young People

What do they help with? Education, employment and training for young people, plus young peoples' health and social issues.

Comprehensive resource for young people aged 13-19 across County Durham, providing clear and helpful information on everything from jobs, training and education, to money and life, access to vacancies, volunteering opportunities and leisure activities. "Contact an Adviser" facility to access personal information, advice and support.


www.help4teens.co.uk

http://www.lifelinecommunityaction.co.uk/

http://www.help4teens.co.uk/

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Improving progression of Young People Careers Events(in collaboration with partners/One Point)

What do they help with? Education, employment and training for young people, Raising Participation Age, post 16 and Higher Education opportunities

Range of events to inform and advise young people, parents and others of opportunities post 16 (e.g.careers events, HE convention).


www.help4teens.co.uk

Monkey

What do they help with? Housing, accomodation, benefits, money matters, budgeting

Monkey is a Big Lottery Funded project setup to offer free money support to young and first-time social housing tenants across County Durham. Led by homes and communities organisation, livin, in partnership with 15 other companies Monkey aims to support 20,000 beneficiaries over the next five years with support to help tenants to sustain their housing tenancy. This includes help with obtaining and setting up bank and saving accounts, debt management, household incomes and budgeting as well as sourcing the best deals on affordable furniture and fuel solutions and low interest, affordable finance.

Contact Details Online Registration

https://secure.livin.co.uk/monkey/pages/about

Moving on

What do they help with? Housing, accommodation, homelessness

Moving On works with 16 -25 year olds living in County Durham who face homelessness or housing difficulty and need support to live independently. Information, Advice & Guidance, Employment & Training Support, Counselling, Pre-Tenancy Support, Floating (Tenancy) Support, 'MO's Army' Tenancy Survival Group, Lifeskills, Peer Education. Sports Group, Starter Packs, Free laundry service.


www.movingondurham.org.uk

http://www.help4teens.co.uk/

https://secure.livin.co.uk/monkey/pages/about

http://www.movingondurham.org.uk/

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Seafarer Support

What do they help with? Advice and support for serving and former Royal Navy, Royal Marines, Merchant Navy and fishermen and their families

Seafarer Support is a free helpline that can refer serving and former (Royal Navy, Royal Marines, Merchant Navy and fishermen) and their families as well as people who work to improve the lives of seafarers and their families in touch with an organisation that can advise on: • Debt and money management • Entitlement to state benefits • Bringing up young families • Residential or nursing care, sheltered and independent housing in a number of locations in the UK • Help with the costs of disability aids and home adaptations, • Grants to help with everyday essentials such as furniture, cookers, washing machines etc • Regular grants for those whose income and savings are below certain levels • Grants towards the costs of raising children for those who have lost a parent or are experiencing hardship. •These can include day-to-day needs, disabilities, educational costs, or seaside holidays


www.seafarersupport.org/index.php

SHAID – Single Homeless Action Initiative in Derwentside


SHAID is a small local charity established in 1993 as a response to youth homelessness in Derwentside. It provides a range of housing advice, support and related services to help young people make the difficult transition to living independently in the community.


www.shaid.org.uk

http://www.seafarersupport.org/index.php

http://www.shaid.org.uk/

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sort stuff out


A facebook page has been created to help young people to find the information and support they need such as useful organisations.

Contact Details Various telephone contacts for different services

www.facebook.com/sortstuffout/app_145158145600766

Supporting people funded services (multiple)

What do they help with? Benefits, money matters, debt, budgeting

Primarily housing related support services that support people to live independently in their own accommodation. The nature of support to each service user is linked to their assessed needs but will typically overlap with lower level information and advice services and include support to claim the right welfare benefits, deal with debt and budget


www.homeless.org.uk/supporting-people

http://www.facebook.com/sortstuffout/app_145158145600766

http://www.facebook.com/sortstuffout/app_145158145600766

http://www.homeless.org.uk/supporting-people

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Sure Start Children’s Centres


Sure Start Children’s Centres provide: • Early education integrated with childcare. • Health services (including antenatal care). • Family support (including support for parents for children with special needs). • Links with JobCentre Plus and other training providers. • A base for childminders who belong to a formal network. • Links with Families Information Service, Neighbourhood Nurseries, Out of School Clubs and Extended Schools. • Management and workforce training.


www.surestartcountydurham.org/Pages/WhereAreTheChildrensCentres.aspx

T.O.P. Tax Help for Older People

What do they help with? Money matters, managing debt, finances and taxation

Tax Help for Older People is a service originally provided through the Low Incomes Tax Reform Group (associated with the Chartered Institute of Taxation) but is now provided by Tax Volunteers, an independent organisation, to make free professional advice on personal tax available to older people who could not otherwise afford to pay for it.

Contact Details Helpline: 08456013321 or 01308 488066

www.taxvol.org.uk

http://www.surestartcountydurham.org/Pages/WhereAreTheChildrensCentres.aspx

http://www.surestartcountydurham.org/Pages/WhereAreTheChildrensCentres.aspx

http://www.taxvol.org.uk/

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The Royal British Legion

What do they help with? Advice, support and care for serving members of the Armed Forces, veterans and their families

The Royal British Legion provide practical care, advice and support to serving members of the Armed Forces, veterans of all ages and their families. It provides compensation advice, benefits and money advice, immediate needs grants to meet unexpected expenses, free handyperson service and many more services.


www.britishlegion.org.uk

Veterans at Ease


Helping veterans and their families deal effectively with Post-Traumatic Stress Disorder (PTSD) and other combat related illnesses. Veterans at Ease use a therapy called Neurolinguistic Programming (NLP) and all therapists are veterans themselves who have served and suffered from PTSD and come out of the other side.


www.veteransatease.org

Family Information Service

What do they help with? Information, advice

The Family Information Service is a free and impartial service providing information that you may need to support any child or young person in your family. We can provide information on a wide range of things – whether your question is about services or activities for children, young people or families we will try to help you or signpost you to someone who can.


http://www.britishlegion.org.uk/

http://www.veteransatease.org/

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Utilities

British Gas Energy Trust

What do they help with? Energy

The British Gas Energy Trust is a registered charity, operating since 2004, to help individuals and families in poverty, suffering or other distress who are struggling to pay their gas and/or electricity debts. Applications to the Trust are welcomed from anyone living within England, Scotland or Wales. The Trust helps by giving grants to: • Clear gas and electricity debts. • Clear other priority household debts or purchase essential household items. These payments are known as Further Assistance Payments (FAPs). The aim of the Trust is to give vulnerable individuals and families a fresh start and enable them to remain debt free. In addition, the Trust operates an Organisational Grant Programme offering grants to charitable advice agencies to increase money advice / fuel debt prevention services available in communities, including the practical support of applying to the British Gas Energy Trust, if appropriate.


www.britishgas.org.uk

County Durham Bulk Oil Buying Scheme


Durham Community Action has set up a Bulk Oil Buying Scheme that is open to residents, community organisations, and small businesses across the county. It is based on a tried and tested model and will be one of over 20 similar schemes being set up by Rural Community Councils in other areas of the country as one way of contributing to tackling the increasingly common problem of high energy costs and ‘fuel poverty’. The scheme is harnessing the purchasing power of the many rural communities who are without mains gas and therefore have limited options for domestic fuel. By becoming a franchisee for this scheme, Durham Community Action are able to use the expertise of an experienced national community oil purchaser who will be able to secure excellent price deals for members.


www.durhamcommunityaction.org.uk

http://www.britishgas.org.uk/

http://www.durhamcommunityaction.org.uk/

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EDF Energy Trust


The EDF Energy Trust is a registered charity, operating since 2003, to help individuals and families in poverty, suffering and other distress who are struggling to pay their gas and/or electricity debts. Applications to the Trust are accepted from current domestic account holders of EDF Energy (the person/persons named on the bill). The Trust helps by giving grants to: • Clear gas and electricity debts. • Clear other priority household debts or purchase essential household items. These payments are known as Further Assistance Payments (FAPs).


www.edfenergytrust.org.uk

Energy monitor loan scheme

What do they help with? Financial support, loans

Home energy monitors can be borrowed free of charge from Durham County Council libraries just like a library book. An energy monitor shows how much electricity is being used at any time and how much it is costing. The loan scheme enables people to manage their electricity supply more effectively to help make savings on energy consumption and lowering costs



http://www.edfenergytrust.org.uk/



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Green Deal


Energy saving improvements to homes can be made through the Green Deal, without having to pay all the costs up front. Improvements include: Insulation e.g. loft or cavity wall insulation Heating Draught proofing Double glazing Renewable energy technologies e.g. solar panels or wind turbines The cost of the improvements will be recovered by a charge placed onto the dwelling’s electricity bill. All measures must meet the golden rule whereby the charge on the electricity bill is less than the expected energy savings coming from the measures.


www.gov.uk/green-deal-energy-saving-measures

N Power Energy Fund


The aim of the npower Energy Fund is to help domestic customers of npower who are experiencing hardship and struggling to pay their gas and electricity bills regain a hold on their finances and become financially stable with the ability to meet future bills. The npower Energy Fund offers two types of grants to domestic customers of npower: • grants to clear gas and/or electricity arrears if the client first demonstrates their commitment to achieving financial stability by making regular payments over a three month period for ongoing usage. • grants for other essential costs (household debts or needs) through Further Assistance Payments. Grants are awarded to allow customers of npower to take control of their finances by clearing debts - particularly household energy debts - and helping them meet their future bills.


www.npowerenergyfund.com/index.php?page=grantsind

http://www.gov.uk/green-deal-energy-saving-measures

http://www.npowerenergyfund.com/index.php?page=grantsind

http://www.npowerenergyfund.com/index.php?page=grantsind

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tadea


tadea provides energy saving advice to households, businesses and communities throughout the North East. tadea provides fuel debt support service by way of advice and guidance, referral to third party agencies (Government approved) and liaising with fuel suppliers. It can also provide advice and information on social tariffs, tariff switching, accessing energy trust funds and changing payment methods and bill management. Its energy advice experts offer a whole house approach to saving energy, including advice on heating and insulation and guidance on grants and funding available


www.tadea.com

http://www.tadea.com/

november 2014 - the durham exposure · f.r.a.d.e. is a social enterprise that collects unwanted...

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