november 2011. 2 structure of the city government city assembly mayor 19 city administrative...
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NovemberNovember202011 11
22
Structure of the City GovernmentStructure of the City Government
City AssemblyCity Assembly Mayor Mayor 1199 city administrative bodies city administrative bodies 333636 city institutions city institutions 17 city precincts, 218 community councils17 city precincts, 218 community councils
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Quality management system under Quality management system under the ISO 9001:2000 standardthe ISO 9001:2000 standard
The City Office for Economy, Labour and Entrepreneurship is the first The City Office for Economy, Labour and Entrepreneurship is the first administrative office of the City of Zagreb which established and administrative office of the City of Zagreb which established and certified, on 12 April 2005, a quality management system for it certified, on 12 April 2005, a quality management system for it operations in compliance with the ISO 9001: 2000 standard.operations in compliance with the ISO 9001: 2000 standard.
The quality management system which has been certified and is The quality management system which has been certified and is maintained and developed, is the first step toward a more efficient, maintained and developed, is the first step toward a more efficient, accountable and professional city government.accountable and professional city government.
The application, maintenance and further development of the quality The application, maintenance and further development of the quality management control system in compliance with ISO 9001:2000 management control system in compliance with ISO 9001:2000 requirements is ascertained by regular annual audits.requirements is ascertained by regular annual audits.
A commitment to the needs of citizens and other users of our services A commitment to the needs of citizens and other users of our services and their satisfaction with services rendered are the most important and their satisfaction with services rendered are the most important values according to which the City Office for Economyvalues according to which the City Office for Economy,, Labour and Labour and EntrEntreeprenepreneuurship measures and ascertains its overall performancership measures and ascertains its overall performance..
ISO 9001 Q-722
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City statistical profileCity statistical profile
Dominant economic, financial and political Dominant economic, financial and political status in the Republic of Croatiastatus in the Republic of Croatia
Population: 78Population: 7888,,850850 - 18% of Croatia’s - 18% of Croatia’s total populationtotal population
over 75% of total FDI in Croatiaover 75% of total FDI in Croatia Average net salary above the national Average net salary above the national
average average , August 2011 , August 2011 (Zagreb: (Zagreb: € 856€ 856; ; Croatia Croatia €€ 737737))
55
408.838408.838 employed persons employed persons (March 31 st 2010.) (March 31 st 2010.), or , or 29 29 % of total % of total employment in Croatiaemployment in Croatia
in Zagreb at September 2011th there were approximately 38.673 in Zagreb at September 2011th there were approximately 38.673 unemployed persons or 13,6 % of total number registered unemployed unemployed persons or 13,6 % of total number registered unemployed persons in Croatiapersons in Croatia
Accounts for roughly 3Accounts for roughly 32,6 2,6 % of Croatia’s total exports (US$% of Croatia’s total exports (US$ 2,02 2,02 billion) billion) Accounts for roughly Accounts for roughly 57,4 57,4 % of Croatia’s total % of Croatia’s total importsimports (US$ (US$ 5,86 5,86 billion) billion) 3300,,518518 companies, or 3 companies, or 33,7 3,7 % of Croatia’s total, operate in the City of % of Croatia’s total, operate in the City of
ZagrebZagreb The City of Zagreb participates in Croatian free enterprise:The City of Zagreb participates in Croatian free enterprise:
– 554 4 % of total revenues;% of total revenues;– 559,69,6% gross earnings;% gross earnings;– 3333..7 7 % of the number of businesses;% of the number of businesses;– 40,3 40,3 % of the total number of employed in free enterprise% of the total number of employed in free enterprise
Source:Komora Zagreb, I-VI 2011
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Zagreb31%
Croatia69%
Croatia
Zagreb
In In 2008
CROATIA’S GDP: € 47.4 billion per capita: €10.682
ZAGREB’S GDP: €14.5 billion per capita: €18.544
Source: City Office for the Strategic Planning and Development of the City – Statistics Department
•In 2008, the share of the City of Zagreb in the overall GDP of the Republic of Croatia was 30.9 %, which is an increase of 0.5 % in comparison to 2007
•The initial estimate indicates that the quarterly GDP for the Republic of Croatia in the second quarter of 2011 increased in real terms by 0.8 % in comparison to the same quarter of 2010 (National Statistics Bureau)
77
8%
21%
37%17%
5%
7%
5%
Wholesale and retailcommerce, motor vehicle andmotorcycle repairManufacturing
Information andCommunication
Electricity, gas, steam and airconditioning supply
Construction
Professional, scientific andtechnical activities
Other
Source: CCE Zagreb Chamber
Structure of Zagreb` s economy based on total revenues
(I-VI 2011)
888
Structure of Zagreb` s economy based on total revenues (I-VI 2011)
8%
5%
7%
5%17% 37%
21%
Wholesale and retailcommerce, motor vehicleand motorcycle repair
Manufactoring
Information andCommunication
Electricity, gas, steam andair conditioning supply
Construction
Financial activities andInsurance
Other
Izvor: HGK Zagreb
99
• most persons employed in trade and processingmost persons employed in trade and processing industry industry
Source: City Office for the Strategic Planning and Development of the City – Statistics Department, CCE-Zagreb Chamber, National Statistics Bureau, Croatian National Bank
EMPLOYED according to the National Classification of Activities
15,6%
20,2%
7,7%
11,0%
7,3%7,8%
6,7%
9,0%
5,2%4,7% 2,2%
2,7%
Processing industry
Trade
Transportation, warehousing andcommunicationsReal estate transactions
Education
Construction
Health care and social welfare
Administration
Other public, social and educationalservicesFinancial services
Hotels and restaurants
Other
1010
City of Zagreb Budget City of Zagreb Budget for 20for 201111
€ 938,4 million (HRK 6,85 billion)€ 938,4 million (HRK 6,85 billion)
1%
7%
69%
0%
3%20%
Tax revenues
Supports
Asset revenues
Revenues generated byadministrative fees and underspecial regulations
Revenues from sales ofnonfinancial assets
Other revenues
Structure of 2011 Budget revenues
1111
Structure of 2011 Budget expenses and outlaysStructure of 2011 Budget expenses and outlays
11%
1%
4%
1%
12% 23%
32%
16%
Personnel expenses
Material expenses
Financial expenses
Susidies
Supports
Allowances to citizens andhousehold
Procurement of non-financialassets
Other expenses
Source: City Finance Office
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InvestmentsInvestments
Investment policyInvestment policy- Allocation of considerable funds for Allocation of considerable funds for
construction of utilities infrastructure and construction of utilities infrastructure and equipmentequipment
- Funding sources: Budget, funds from City-Funding sources: Budget, funds from City-owned companies and institutions, owned companies and institutions, international capital market, public-private international capital market, public-private partnerships and concessionspartnerships and concessions
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• CCredit ratingredit rating
Standard&Poor’s :Standard&Poor’s : - local currency issuer rating- local currency issuer rating
BBB-/negative/-- BBB-/negative/-- - foreign currency issuer rating- foreign currency issuer rating
BBB-/negative/-- BBB-/negative/-- Moody’s:Moody’s: - foreign currency issuer rating - foreign currency issuer rating
Baa3/stable Baa3/stable
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DESIGNATIONDESIGNATION € € m.m. DESIGNATIONDESIGNATION € € m.m.
1. Central Wastewater Treatment Plant1. Central Wastewater Treatment Plant 303303 10. 10. Zagreb Sports and Recreation ZoneZagreb Sports and Recreation Zone 5050
2. Solid Waste Incineration Plant - SWIP2. Solid Waste Incineration Plant - SWIP 170170 11.11. Paromlin Commercial/ Paromlin Commercial/ Hotel/Residential ComplexHotel/Residential Complex
7070
3. 3. Chemical Wastewater Treatment Plant Chemical Wastewater Treatment Plant ProjectProject
4040 12. 12. Conference Centre ProjectConference Centre Project 5252
4. 4. Jakuševec Landfill Rehabilitation Jakuševec Landfill Rehabilitation ProgrammeProgramme
5656 13. 13. Small Business Centre ProjectSmall Business Centre Project 4040
5. 5. Sava River Cascades ProjectSava River Cascades Project 750750 1414. Project to construct underground . Project to construct underground parking garages with retail, service and parking garages with retail, service and sports facilities at the secondary school sports facilities at the secondary school playground site designated as “Savska-playground site designated as “Savska-Kačićeva-Klaićeva-Kršnjavoga”Kačićeva-Klaićeva-Kršnjavoga”
5050
6. 6. Zagreb Waste Disposal and Management Zagreb Waste Disposal and Management ModelModel
1155. Projects of the Sports Facilities . Projects of the Sports Facilities Management SubsidiaryManagement Subsidiary
1010
77. Maksimir and Kajzerica Stadium . Maksimir and Kajzerica Stadium Development and Reconstruction ProjectDevelopment and Reconstruction Project
1166. URIHO – Restructuring of Disabled . URIHO – Restructuring of Disabled Persons Rehabilitation InstitutionPersons Rehabilitation Institution
3535
8. 8. ZET (public transit company) – ZET (public transit company) –
Mass transit system renewalMass transit system renewal
272272 1166. Zagreb Airport Project. Zagreb Airport Project 200200
99. City Hospital Project. City Hospital Project 200200 1177. Urban and Suburban Railway . Urban and Suburban Railway Extension ProjectExtension Project
150150
1515
City of Zagreb Central Wastewater Treatment City of Zagreb Central Wastewater Treatment Plant and accompanying infrastructure facilitiesPlant and accompanying infrastructure facilities
Financing model – BOT modelFinancing model – BOT model The concession granted to ZOV d.o.o. The concession granted to ZOV d.o.o.
includes the overall design and includes the overall design and construction of the Plant and infrastructure construction of the Plant and infrastructure facilities, the financing of the Project and facilities, the financing of the Project and the operation of the Plant until 2028, when the operation of the Plant until 2028, when it will be transferred to the City for it will be transferred to the City for operation.operation.
Construction works commenced in July Construction works commenced in July 2002; the mechanical component of the 2002; the mechanical component of the Plant was put in operation in March 2004, Plant was put in operation in March 2004, while the last (fourth) stage of biological while the last (fourth) stage of biological and sludge treatment commenced in and sludge treatment commenced in September 2007; the Homeland Bridge September 2007; the Homeland Bridge was officially opened in May 2007.was officially opened in May 2007.
Project completion will depend on the Project completion will depend on the settlement of land tenure and use rights settlement of land tenure and use rights disputes.disputes.
Approximately 9Approximately 966% of the project has been % of the project has been completed.completed.
Estimated investment value: €Estimated investment value: €303303 million million
1616
Solid Waste Incineration Plant - SWIPSolid Waste Incineration Plant - SWIP
The purpose of constructing the SWIP is to treat municipal waste by incineration, The purpose of constructing the SWIP is to treat municipal waste by incineration, including the recycling of energy and sludge from the Central Waste Water Treatment including the recycling of energy and sludge from the Central Waste Water Treatment Plant. Plant.
The City of Zagreb Physical Plan (SGGZ 02/06) specified Žitnjak-East as the The City of Zagreb Physical Plan (SGGZ 02/06) specified Žitnjak-East as the construction site for the SWIP, right next to the CWWTP.construction site for the SWIP, right next to the CWWTP.
The relevant Ministry issued a ruling whereby the intended WIP Project was assessed The relevant Ministry issued a ruling whereby the intended WIP Project was assessed as environment-friendly, subject to the application of environmental protection as environment-friendly, subject to the application of environmental protection measures and the environment status monitoring programme.measures and the environment status monitoring programme.
The documentation required to secure a location permit has been drafted. Efforts are The documentation required to secure a location permit has been drafted. Efforts are being made to align the existing documents with new legislative requirements, in being made to align the existing documents with new legislative requirements, in particular, with the new Physical Planning and Constructparticular, with the new Physical Planning and Constructiion Act (Narodne novine, no. on Act (Narodne novine, no. 76/07).76/07).
The Project is nominated for funding from the EU's Structural FundsThe Project is nominated for funding from the EU's Structural Funds The total investment value is estimated at The total investment value is estimated at €170 million.€170 million.
1717
Chemical Wastewater Treatment Plant Chemical Wastewater Treatment Plant ProjectProject
The Croatian Government, at its session held on 24 June 2010, issued The Croatian Government, at its session held on 24 June 2010, issued the Decision on Designation of Sensitive Areas (as published in the Decision on Designation of Sensitive Areas (as published in Croatia’s official journal, Croatia’s official journal, Narodne novineNarodne novine, no. 81/10) on which basis , no. 81/10) on which basis the Danube River’s entire drainage basin was proclaimed a sensitive the Danube River’s entire drainage basin was proclaimed a sensitive area.area.
On 30 June 2010, the Ministry of Regional Development, Forestry and On 30 June 2010, the Ministry of Regional Development, Forestry and Water Management issued the Rules on Threshold Values for Water Management issued the Rules on Threshold Values for Wastewater Emission (Wastewater Emission (Narodne novineNarodne novine, no. 87/10) which stipulate that , no. 87/10) which stipulate that prior to release into waters in sensitive areas, municipal wastewater prior to release into waters in sensitive areas, municipal wastewater must be treated at the third degree of purification for release from must be treated at the third degree of purification for release from agglomerations with loads exceeding 10,000 ES.agglomerations with loads exceeding 10,000 ES.
Therefore, in compliance with these new regulations, and in the Therefore, in compliance with these new regulations, and in the interest of protecting the Black Sea, a higher (third) degree of interest of protecting the Black Sea, a higher (third) degree of wastewater treatment must be secured by 1 January 2016.wastewater treatment must be secured by 1 January 2016.
The Project is nominated for funding from the EU's Structural FundsThe Project is nominated for funding from the EU's Structural Funds The value of this investment has been estimated at € The value of this investment has been estimated at € 4040 million. million.
1818
Maksimir and Kajzerica Stadium Maksimir and Kajzerica Stadium Development and Reconstruction ProjectDevelopment and Reconstruction Project
The Project is being implemented as a public-The Project is being implemented as a public-private partnership (PPP) in compliance with private partnership (PPP) in compliance with the Public-Private Partnership Contracting the Public-Private Partnership Contracting Guidelines.Guidelines.
The Executive Council has adopted a The Executive Council has adopted a programme that served as a basis for programme that served as a basis for conducting a survey-based open invited conducting a survey-based open invited competition for the preparation of a competition for the preparation of a conceptual urban and architectural design for conceptual urban and architectural design for the City Stadium at the Kajzerica location.the City Stadium at the Kajzerica location.
The City Assembly has rejected the proposal The City Assembly has rejected the proposal to call a referendum on whether to to call a referendum on whether to reconstruct the Maksimir Stadium or to build reconstruct the Maksimir Stadium or to build a new one at the Kajzerica site.a new one at the Kajzerica site.
The value of this investment will be known The value of this investment will be known once a private partner is selected.once a private partner is selected.
1919
ZET – Mass Tranit System Renewal ProgrammeZET – Mass Tranit System Renewal Programme
The City of Zagreb Tramcar Fleet Renewal The City of Zagreb Tramcar Fleet Renewal Programme provides for the following Programme provides for the following projects :projects :
- Procurement of 70 low-floor tramcars;- Procurement of 70 low-floor tramcars;- Overhaul and modernisation of 50 tramcars - Overhaul and modernisation of 50 tramcars TMK 301;TMK 301;- Reconstruction and modernisation of the - Reconstruction and modernisation of the tram depot at Blato in Zagreb;tram depot at Blato in Zagreb;- New fare system; and - New fare system; and - Transit control and management system.- Transit control and management system.
70 tramcars have been procured from and 70 tramcars have been procured from and supplied by the CROTRAM consortium.supplied by the CROTRAM consortium.
The production of 70 new low-floor tramcars The production of 70 new low-floor tramcars was contracted on 18 July 2007, and a total was contracted on 18 July 2007, and a total of of 70 70 tramcars has already been delivered.tramcars has already been delivered.
The new public transit control and The new public transit control and management system was launched on 5 management system was launched on 5 September 2008.September 2008.
Two short low-floor tram TKM 2300 were put Two short low-floor tram TKM 2300 were put into service since 2009into service since 2009..
The value of this investment has been The value of this investment has been estimated at € 272 million.estimated at € 272 million.
2020
Jakuševec Landfill Rehabilitation ProgrammeJakuševec Landfill Rehabilitation Programme
On 18 November 1998, a Loan On 18 November 1998, a Loan Agreement was concluded between Agreement was concluded between the European Bank for Reconstruction the European Bank for Reconstruction and Development (EBRD) and ZGOS, a and Development (EBRD) and ZGOS, a City-owned company, to facilitate the City-owned company, to facilitate the rehabilitation of the Prudinec / rehabilitation of the Prudinec / Jakuševec Landfill.Jakuševec Landfill.
Investment value: €56 millionInvestment value: €56 million Currently, within the framework of the Currently, within the framework of the
Jakuševec/Prudinec landfill, besides Jakuševec/Prudinec landfill, besides the waste disposal site there are:the waste disposal site there are:– Construction waste recycling Construction waste recycling
installation (350,000 t/yr.),installation (350,000 t/yr.),– Scrap metal yard (over 3,000 t/yr.),Scrap metal yard (over 3,000 t/yr.),– Discarded tyre yard (over 1,000 t/yr.).Discarded tyre yard (over 1,000 t/yr.).
2121
Jakuševec Landfill Rehabilitation ProgrammeJakuševec Landfill Rehabilitation Programme
The Prudinec waste disposal site The Prudinec waste disposal site rehabilitation project at Jakuševec is rehabilitation project at Jakuševec is complete. All works broken down into complete. All works broken down into packets have been assumed by the Investor.packets have been assumed by the Investor.
The value of the investment (Rehabilitation The value of the investment (Rehabilitation Project) is €56 million.Project) is €56 million.
Currently the principal construction works Currently the principal construction works and management and maintenance of and management and maintenance of installations at the waste disposal site are installations at the waste disposal site are under way.under way.
The contract governing rendering of The contract governing rendering of principal works and management of principal works and management of installations at the Jakuševec waste disposal installations at the Jakuševec waste disposal site was concluded on 31 May 2007. The site was concluded on 31 May 2007. The completion deadline for all works is 31 completion deadline for all works is 31 December 2011.December 2011.
Thus far 77% of the contract has been Thus far 77% of the contract has been completed, at a value of HRK 82,434,633.44completed, at a value of HRK 82,434,633.44..
2222
Sava River Cascades ProjectSava River Cascades Project
The objective of this project is to develop The objective of this project is to develop facilities that would enable power facilities that would enable power generation, stabilise the City’s water generation, stabilise the City’s water supply system, improve the utilisation of supply system, improve the utilisation of land in suburban areas for agricultural, land in suburban areas for agricultural, housing development and other housing development and other purposes and provide defence against purposes and provide defence against flood waters from the Sava River.flood waters from the Sava River.
The PreThe Pre--feasibility Study for the feasibility Study for the regulation and use of the Sava River regulation and use of the Sava River from the Slovenian border to Rugvica from the Slovenian border to Rugvica has been prepared, as has the Feasibility has been prepared, as has the Feasibility Study for theStudy for the Podsused Hydroelectric Podsused Hydroelectric Plant.Plant.
Estimated investment value: €750 millionEstimated investment value: €750 million
2323
City Hospital ProjectCity Hospital Project
The construction of a new municipal The construction of a new municipal hospital commenced in 1986 at the Blato hospital commenced in 1986 at the Blato site.site.
Construction discontinued in 1993, and in Construction discontinued in 1993, and in 1998 the Croatian Government made a 1998 the Croatian Government made a decision to approve the Programme to decision to approve the Programme to Resume the Construction of the University Resume the Construction of the University Hospital Complex.Hospital Complex.
The program to convert the Zagreb The program to convert the Zagreb University Hospital complex should contain University Hospital complex should contain three spatial and functional components :three spatial and functional components :- Health-care programme - Health-care programme - Relocation programme for certain - Relocation programme for certain hospitals hospitals - Commercial programme.- Commercial programme.
In October 2007, the City decided to In October 2007, the City decided to proceed withproceed with construction, and an construction, and an agreement between the City and the agreement between the City and the Croatian Government is being drafted.Croatian Government is being drafted.
Estimated investment value: €200 millionEstimated investment value: €200 million
2424
Zagreb Waste Disposal and Management Zagreb Waste Disposal and Management ModelModel
The Waste Management Program was The Waste Management Program was prepared by Institut građevinarstva Hrvatske prepared by Institut građevinarstva Hrvatske d.d.d.d. ( (Croatian Civil Engineering Institute Inc.) Croatian Civil Engineering Institute Inc.) in 2006.in 2006.
In 2007, the Republic of Croatia Waste In 2007, the Republic of Croatia Waste Management Plan (Narodne novine, no. Management Plan (Narodne novine, no. 85/07) was adopted, based on draft plans for 85/07) was adopted, based on draft plans for all counties and the City of Zagreb.all counties and the City of Zagreb.
The City of Zagreb Waste Management Plan The City of Zagreb Waste Management Plan has been prepared and made available to the has been prepared and made available to the public for inspection from 10 July to 15 public for inspection from 10 July to 15 September 2009.September 2009.
The Contract for the Preparation of the The Contract for the Preparation of the Strategic Assessment of the Draft Waste Strategic Assessment of the Draft Waste Management Plan was signed on 28 March Management Plan was signed on 28 March 2011.2011.
2525
Zagreb Sports and Recreation ZoneZagreb Sports and Recreation Zone
Project implementation commenced Project implementation commenced according to the Conceptual Programme according to the Conceptual Programme and Urban Planning Design for the and Urban Planning Design for the Zagreb Sports and Recreation Zone, as Zagreb Sports and Recreation Zone, as approved by the City of Zagreb Executive approved by the City of Zagreb Executive Council.Council.
The location selected for the The location selected for the implementation of this projectimplementation of this project is a site is a site west of the unfinished Zagreb University west of the unfinished Zagreb University Hospital in Novi Zagreb, at the Blato Hospital in Novi Zagreb, at the Blato location.location.
A Letter of Intent has been signed A Letter of Intent has been signed between the City and the national between the City and the national petroleum company INA-Industrija nafte petroleum company INA-Industrija nafte d.d. to implement this project.d.d. to implement this project.
A company - Terme Zagreb d.o.o. – has A company - Terme Zagreb d.o.o. – has been incorporated, with the City of Zagreb been incorporated, with the City of Zagreb and INA as its shareholders.and INA as its shareholders.
The Project is nominated for funding from The Project is nominated for funding from the EU's Structural Fundsthe EU's Structural Funds
Estimated investment value: €50 millionEstimated investment value: €50 million
2626
Paromlin Commercial/Hotel/Residential Paromlin Commercial/Hotel/Residential ComplexComplex
Exceptionally valuable and attractive site in Exceptionally valuable and attractive site in the downtown area.the downtown area.
The International Architectural Research The International Architectural Research and Survey Competition for Paromlin and Survey Competition for Paromlin was was conducted, the jury selected and awarded 3 conducted, the jury selected and awarded 3 works.works.
Property rights issues are currently being Property rights issues are currently being resolved.resolved.
Estimated investment value: €70 millionEstimated investment value: €70 million
2727
Conference Centre ProjectConference Centre Project
A multi-purpose centre would greatly spur A multi-purpose centre would greatly spur the development of conference tourism.the development of conference tourism.
In mid-2005, a general survey-based In mid-2005, a general survey-based competition was announced for a competition was announced for a conceptual urban and architectural design conceptual urban and architectural design for the site between Pierottijeva, Jukićeva, for the site between Pierottijeva, Jukićeva, Savska and Izidora Kršnjavoga streetsSavska and Izidora Kršnjavoga streets
The jury proclaimed the tender a success. The jury proclaimed the tender a success. The award-winning works were The award-winning works were purchased and can be used as a basis for purchased and can be used as a basis for further study and elaboration of the further study and elaboration of the project at this site.project at this site.
The drafting of project documentation is in The drafting of project documentation is in progressprogress
The Project is nominated for funding from The Project is nominated for funding from the EU's Structural Fundsthe EU's Structural Funds
Estimated investmentEstimated investment value:€value:€5252 million. million.
2828
Small Business CentreSmall Business Centre
• The project has been planned at the Lanište- Blato site along Jadranska avenue.
• A competition is underway to develop an an urban and architectural design for small- business, municipal and accompanying facilities in the Small-Business Centre (small business learning centre with facilities for theoretical studies and practical learning, business premises, a multi-purpuse hall and parking garage). • The Project is nominated for funding from the EU's Structural Funds• Estimated investment value: €40 millionEstimated investment value: €40 million
2929
Project to construct underground parkingProject to construct underground parking garages garages with retail, service and sports facilities at the with retail, service and sports facilities at the
secondary school playground site designated as secondary school playground site designated as “Savska-Kačićeva-Klaićeva-Kršnjavoga“Savska-Kačićeva-Klaićeva-Kršnjavoga””
•According to plans, the Project should be carried forward with the application of the public-private partnership (PPP) model, in compliance with the Public-Private Partnership Act• The estimated construction cost is €50 million•The project foresees the landscaping of the secondary school playground, construction of a basement garage with service facilities and a connection to the Children’s Hospital in Klaićeva street by underground corridor, and construction of a gymnasium, youth centre, transformer station and tramway rectifier station.
3030
Projects of the Sports Facilities Projects of the Sports Facilities Management SubsidiaryManagement Subsidiary
The facilities of the SFMS are used for sports The facilities of the SFMS are used for sports and recreation activitiesand recreation activities
Sljeme Medvednica (hotel and skiing facilities)Sljeme Medvednica (hotel and skiing facilities) Jarun (sports and recreation centre)Jarun (sports and recreation centre) Hipodrom Zagreb (hippodrome)Hipodrom Zagreb (hippodrome) Mladost (sports and recreation centre)Mladost (sports and recreation centre) Šalata (sports and recreation centre)Šalata (sports and recreation centre) TC Maksimir (tennis centre)TC Maksimir (tennis centre) Autokamp Jarun (motor camp)Autokamp Jarun (motor camp) Estimated value of ongoing investments in Estimated value of ongoing investments in
these facilities: €10 million.these facilities: €10 million.
3131
URIHO – Programme to Restructure the URIHO – Programme to Restructure the Disabled Persons Rehabilitation InstitutionDisabled Persons Rehabilitation Institution
URIHO is an institution for the rehabilitation of URIHO is an institution for the rehabilitation of persons with disability through their occupational persons with disability through their occupational rehabilitation and employment. It primarily rehabilitation and employment. It primarily employs disabled persons, who form over 50% employs disabled persons, who form over 50% of its total workforce. of its total workforce.
There are plans to construct a There are plans to construct a manufacturing/management complex, manufacturing/management complex, professional rehabilitation facility, sports hall and professional rehabilitation facility, sports hall and centre for the physically disabled at another site centre for the physically disabled at another site (Kajzerica) covering a surface of 35,000 m²(Kajzerica) covering a surface of 35,000 m²
The tender for a preliminary architectural and The tender for a preliminary architectural and urban planning design was conducted in July urban planning design was conducted in July 2008. The project submitted by the NOP 2008. The project submitted by the NOP STUDIO d.o.o. design team was selected. The STUDIO d.o.o. design team was selected. The process to secure the site permit is currently process to secure the site permit is currently under wayunder way
Estimated investment value: Estimated investment value: €€11 million11 million
3232
Zagreb Airport ProjectZagreb Airport Project
• A joint project by the RoC Government and the City A joint project by the RoC Government and the City of Zagreb. of Zagreb.
• The RoC’s share in Zagreb Airport Ltd. accounts for The RoC’s share in Zagreb Airport Ltd. accounts for 55% of its capital, with the City of Zagreb holding 55% of its capital, with the City of Zagreb holding 35%, and the City of Velika Gorica and the Zagreb 35%, and the City of Velika Gorica and the Zagreb County 5% of the company’s capital each.County 5% of the company’s capital each.
• On 14th February 2011 the Agency has issued On 14th February 2011 the Agency has issued approval to the Ministry of the Sea, Transport and approval to the Ministry of the Sea, Transport and Infrastructure for implementation of the project for Infrastructure for implementation of the project for construction of the New Zagreb Airport Terminal construction of the New Zagreb Airport Terminal
• The Ministry of the Sea, Transportation and The Ministry of the Sea, Transportation and Infrastructure opened a tender on 18 February 2011 Infrastructure opened a tender on 18 February 2011 for Construction of the New Passenger Terminal at for Construction of the New Passenger Terminal at the Zagreb Airport, which also entails management the Zagreb Airport, which also entails management of the existing and newly-constructed terminals at of the existing and newly-constructed terminals at the Zagreb Airport and the accompanying the Zagreb Airport and the accompanying infrastructureinfrastructure
• 10 proposals were received in the first stage of the 10 proposals were received in the first stage of the tender and, after their analysis, it will be established tender and, after their analysis, it will be established which tenderers fail to meet the specified which tenderers fail to meet the specified requirements.requirements.
• The second round of tendering with an invitation to The second round of tendering with an invitation to qualified candidates to submit financial bids is in qualified candidates to submit financial bids is in progress.progress.
• The value of this investment has been estimated at The value of this investment has been estimated at €€2200 million00 million..
3333
Joint projects byJoint projects bythe Republic of Croatia and the the Republic of Croatia and the
City of ZagrebCity of Zagreb In In compliance with the City of Zagreb Guidelines on Economic compliance with the City of Zagreb Guidelines on Economic
Recovery and Protection of Living Standards, the following Recovery and Protection of Living Standards, the following investments have been planned:investments have been planned:- Zagreb Thermal SpaZagreb Thermal Spa- University HospitalUniversity Hospital- Music AcademyMusic Academy- Sava River RegulationSava River Regulation- Zagreb AirportZagreb Airport- Student dormitoriesStudent dormitories- Schools and studios (Vlaška Street)Schools and studios (Vlaška Street)
3434
City-owned companiesCity-owned companies
The basic purpose of City-owned companies is to permanently The basic purpose of City-owned companies is to permanently provide quality vital public services of interest to natural and legal provide quality vital public services of interest to natural and legal persons.persons.
3535
II The City of Zagreb holds: 1. 100% share in: - Zagrebački holding d.o.o. (Zagreb Holding Ltd.) (the Holding company includes 18 subsidiaries)
- Razvojna agencija Zagreb –TPZ d.o.o. (Development Agency Zagreb – TPZ Ltd.) 2. Shares in the following companies: - Terme Zagreb d.o.o. (Zagreb Thermal Spa Ltd.) - 50% - APIS IT d.o.o. (IT Support Agency Ltd.) - 49% - Vodoprivreda Zagreb d.d. (Water Mgmt Inc.) - 36,13% - Zračna luka Zagreb d.o.o. (Zagreb Airport Ltd.) - 35%
- BICRO BIOCENTAR d.o.o. – 13%
Ownership structureOwnership structure
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IIII Zagrebački holding d.o.o. holds: 1. Shares in the following companies:
- Gradska plinara Zagreb d.o.o. – 100 % - Gradska plinara Zagreb – Opskrba d.o.o. (Gas Supply Co. Ltd.) -100% - Zagreb arena d.o.o. za usluge (Zagreb Arena Ltd.) - 100% - Zagrebačko investicijsko društvo d.o.o. (Zagreb Investment Co. Ltd.) – 100% - Zagreb plakat d.o.o. (Zagreb Billboard Ltd.) – 51%
2. Founder’s rights in the following institution: - Gradska ljekarna Zagreb (Zagreb Municipal Pharmacies)
III Manages sports facilities owned by the City of Zagreb.
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ManagementManagement
General meetings of companies Supervisory boards Managements boards
Reporting and monitoring operationsReporting and monitoring operations
Supervisory boards – quarterly Mayor and City Assembly - semi-annually and annually Monitoring operations:
• analysis of financial statements and gathering information on performance, assets and liabilities• analysis of operating plans and alignment with macroeconomic policy guidelines and the City’s development projects• service quality
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Performance Performance Jan. – Dec.Jan. – Dec. 20 201010
Zagrebački holding d.o.o.:
Total revenues € 515.800.195
Total expenses € 582.889.227
Loss after tax € 67.772.267
Consolidated financial results of the
Zagrebački holding Group:
Total revenues € 751.819.721
Total expenses € 814.745.315
Loss after tax € 64.431.729
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Holding’s subsidiaries:Holding’s subsidiaries:1.1. AGM (publishing and bookshops)AGM (publishing and bookshops)2.2. Autobusni kolodvor (bus terminal)Autobusni kolodvor (bus terminal)3.3. Čistoća (public sanitation)Čistoća (public sanitation)4.4. Gradska groblja (municipal cemeteries)Gradska groblja (municipal cemeteries)5.5. Gradsko stambeno komunalno Gradsko stambeno komunalno
gospodarstvo (housing and utilities gospodarstvo (housing and utilities management)management)
6.6. Robni terminali Zagreb (commodity Robni terminali Zagreb (commodity terminals)terminals)
7.7. Stanogradnja (housing construction)Stanogradnja (housing construction)8.8. Tržnice Zagreb (green markets)Tržnice Zagreb (green markets)9.9. Upravljanje sportskim objektima (sports Upravljanje sportskim objektima (sports
facility management)facility management)10.10. Vladimir Nazor (youth holidays)Vladimir Nazor (youth holidays)11.11. Vodoopskrba i odvodnja (water supply Vodoopskrba i odvodnja (water supply
and sewage)and sewage)12.12. ZagrebparkingZagrebparking13.13. Zagrebačke ceste (road management)Zagrebačke ceste (road management)14.14. Zagrebački digitalni grad (IT)Zagrebački digitalni grad (IT)15.15. Zagrebački električni tramvaj (mass Zagrebački električni tramvaj (mass
transit)transit)16.16. Zagrebački velesajam (trade fair)Zagrebački velesajam (trade fair)17.17. ZGOS (waste management)ZGOS (waste management)18.18. Zrinjevac (landscaping)Zrinjevac (landscaping)
1.1. Gradska plinara Zagreb d.o.o. (Municipal Gas Co. Ltd.) - 100%Gradska plinara Zagreb d.o.o. (Municipal Gas Co. Ltd.) - 100%2.2. Gradska plinara Zagreb – opskrba d.o.o. (Gas Supply Ltd.) - 100%Gradska plinara Zagreb – opskrba d.o.o. (Gas Supply Ltd.) - 100%3.3. Zagreb Arena d.o.o. za usluge (Event Services Ltd.) - 100%Zagreb Arena d.o.o. za usluge (Event Services Ltd.) - 100%4.4. Zagrebačko investicijsko društvo d.o.o. (Zagreb Investment Co. Zagrebačko investicijsko društvo d.o.o. (Zagreb Investment Co.
Ltd.) - 100 %Ltd.) - 100 %5.5. Zagreb plakat d.o.o. (Zagreb Billboard Ltd.) - 51%Zagreb plakat d.o.o. (Zagreb Billboard Ltd.) - 51%
1.1. TERME ZAGREB d.o.o. (Thermal Spa Ltd. - 50%)TERME ZAGREB d.o.o. (Thermal Spa Ltd. - 50%)
2.2. APIS IT d.o.o. (IT Support Agency Ltd. - 49%)APIS IT d.o.o. (IT Support Agency Ltd. - 49%)
3.3. VODOPRIVREDA ZAGREB d.d. (Water Mgmt. Inc. – 36.13%)VODOPRIVREDA ZAGREB d.d. (Water Mgmt. Inc. – 36.13%)
4.4. ZRAČNA LUKA ZAGREB d.o.o. (ZG Airport Ltd. - 35%)ZRAČNA LUKA ZAGREB d.o.o. (ZG Airport Ltd. - 35%)
5.5. BICRO BIOCENTAR d.o.o. (13%)BICRO BIOCENTAR d.o.o. (13%)
Holds founder’s rights in Holds founder’s rights in the following institution:the following institution:
Gradska ljekarna Zagreb Gradska ljekarna Zagreb (Municipal Pharmacies)(Municipal Pharmacies)
Manages:Manages:Sports facilities owned by the Sports facilities owned by the
City of ZagrebCity of Zagreb
11. RAZVOJNA AGENCIJA ZAGREB - TPZ . RAZVOJNA AGENCIJA ZAGREB - TPZ d.o.o. (Zagreb Development Agency Ltd.)d.o.o. (Zagreb Development Agency Ltd.)
City of Zagreb holds 100% shares in City of Zagreb holds 100% shares in following companiesfollowing companies ::
City of Zagreb holds certain shares in the following City of Zagreb holds certain shares in the following companes:companes:
Companies in which Holding has sharesCompanies in which Holding has shares
2. ZAGREBAČKI HOLDING d.o.o. (Zagreb 2. ZAGREBAČKI HOLDING d.o.o. (Zagreb Holding Ltd.)Holding Ltd.)
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Administrative and Legal Administrative and Legal Department Department
approves economic activity by natural and legal persons as sole approves economic activity by natural and legal persons as sole traders traders
approves cottage industry and secondary occupations, and also approves cottage industry and secondary occupations, and also individual tourism services rendered by citizens individual tourism services rendered by citizens
issues certificates testifying to fulfilment of minimum technical and issues certificates testifying to fulfilment of minimum technical and other criteria for economic activities when mandated by lawother criteria for economic activities when mandated by law
conducts procedures and issues approvals for research and conducts procedures and issues approvals for research and exploitation of industrial-grade stone, construction sand and gravel exploitation of industrial-grade stone, construction sand and gravel and brick and tile clayand brick and tile clay
compiles draft resolutions concerning differing work hours for compiles draft resolutions concerning differing work hours for individual hospitality establishmentsindividual hospitality establishments
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Organisational chartOrganisational chart
ADMINISTRATIVE AND LEGAL DEPARTMENT
SOLE TRADERSHIP REGISTER UNIT
UNIT IN CHARGE OF SETTING MINIMUM TECHNICALAND OTHER CRITERIA FOR ECONOMIC ACTIVITY
SUSEDGRAD LOCAL ADMINISTRATIVE-LEGAL UNIT
SESVETE LOCAL ADMINISTRATIVE-LEGAL UNIT
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Roughly 15.515 sole trades, or 17.4% of the Roughly 15.515 sole trades, or 17.4% of the national total, operate in the Citynational total, operate in the City
Sole trades in the City of ZagrebSole trades in the City of Zagreb
17,4%
82,6%
City of Zagreb
Other counties
Source: Ministry of the Economy, Labour and Entrepreneurship
Central Sole Tradership Register
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Structure of sole trades based on Structure of sole trades based on National Classification in 2007National Classification in 2007
ACTIVITYACTIVITY No. of sole No. of sole traderstraders %%
INDEXINDEX
June/JanuaryJune/January
Retail commerceRetail commerce 3.5323.532 22,822,8 74,874,8
HospitalityHospitality 1.9811.981 12,812,8 96,896,8
ConstructionConstruction 1.4951.495 9,79,7 94,694,6
TransportationTransportation 1.5781.578 10,210,2 100,7100,7
Hair, cosmetic and pedicure salonsHair, cosmetic and pedicure salons 1.2661.266 8,28,2 100,9100,9
Textile and garment manufacturingTextile and garment manufacturing 399399 2,62,6 99,599,5
ITIT 363363 2,32,3 100,8100,8
Accounting and bookkeepingAccounting and bookkeeping 352352 2,32,3 100,0100,0
OtherOther 4.5494.549 29,129,1
TOTALTOTAL 15.51515.515 100,0100,0 98,498,4
Status: as at October 2011
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12,9%
2,3%
2,6%
2,4%
28,2% 23,6 %
9,7%10,2%
8,1%
Retail
Hospitality
Construction
Transport
Hair, cosmetic & pedicure salons
Textile and garment manufacturing
IT
Accounting and bookkeeping
Other
STRUCTURE OF SOLE TRADES
based on National Classification of Activities, 2007
Source: Sole Tradership Register of the City Office of the Economy, Labour and Entrepreneurship
Sole Tradership Register Unit and Sesvete and Susedgrad Local Administrative-Legal Units
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Minimum technical criteria for Minimum technical criteria for economic activitieseconomic activities
Certificates are issued for economic activities in Certificates are issued for economic activities in the following fields:the following fields:
• hospitality serviceshospitality services• hospitality establishmentshospitality establishments• accommodation facilities accommodation facilities
• tourism services, and tourism services, and • retail commerceretail commerce
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Development incentivesDevelopment incentivesfor crafts, trades and SMEsfor crafts, trades and SMEs
The Crafts, Trades and SMEs Development Incentive The Crafts, Trades and SMEs Development Incentive Programme was adopted in September 2000.Programme was adopted in September 2000.
Incentive measures and activities include:Incentive measures and activities include:
• Allocation of incentive funds;Allocation of incentive funds;
• Development of business infrastructure through Development of business infrastructure through institutional development incentive networks.institutional development incentive networks.
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1. 1. Allocation of incentive funds Allocation of incentive funds (2000 - 20(2000 - 201010))
Implemented through:Implemented through:
1.1 Loans to businesses1.1 Loans to businesses
1.2 Subsidizing a portion of interest on business loans1.2 Subsidizing a portion of interest on business loans
1.3 Supports to sole traders1.3 Supports to sole traders
1.4 Supports to innovator1.4 Supports to innovator
1.5 Other supports1.5 Other supports
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2. 2. Development of business Development of business infrastructureinfrastructure
2.1 2.1 Development Agency Zagreb - TPZ Ltd.Development Agency Zagreb - TPZ Ltd.
Projects and activities: Projects and activities:
– Technical and technological processing and preparation of Technical and technological processing and preparation of inventions for use by businesses;inventions for use by businesses;
– Education of already established businesses and start-ups at Education of already established businesses and start-ups at organized seminars;organized seminars;
– Development of operating and investment plans for businesses;Development of operating and investment plans for businesses;
– Consulting services for introduction of systems of quality and/or Consulting services for introduction of systems of quality and/or environmental management - ISO 9001 and 14001;environmental management - ISO 9001 and 14001;
– Issuing guarantees for small business loans;Issuing guarantees for small business loans;
– Development of economic projects and studies, development and Development of economic projects and studies, development and management of projects financed by EU funds, etc.management of projects financed by EU funds, etc.
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2.2 2.2 Business zonesBusiness zones
The City of Zagreb Business Zone Development Programme was The City of Zagreb Business Zone Development Programme was adopted in 2005.adopted in 2005.
2.3 Clusters2.3 Clusters
Launch of the “Clusters for Competitive Products” project; Launch of the “Clusters for Competitive Products” project;
Preparation of a study for the Vehicles, Machine-Tools and Tools Preparation of a study for the Vehicles, Machine-Tools and Tools Cluster;Cluster;
To date, a total of To date, a total of € 109.845,45 € 109.845,45 has been spent for the implementation has been spent for the implementation of the project.of the project.
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Structure of funds spent to implement Programme Structure of funds spent to implement Programme incentive measures and incentive measures and activitiesactivities
((September 2000 –September 2000 – June 2011 June 2011))
Allocation of incentive funds€ 25.391.050,25
79%
Organisation of business
infrastructure€ 6.784.419,09
21%
€ € 32.176.554.2332.176.554.23
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TOTAL FUNDS EXPENDED TO IMPLEMENT PROGRAMME TOTAL FUNDS EXPENDED TO IMPLEMENT PROGRAMME INCENTIVE MEASURES AND ACTIVITIESINCENTIVE MEASURES AND ACTIVITIES
(September 2000 – (September 2000 – June 2011June 2011))In €
Allocation of incentive fundsDeposits with financial institutions 7.282.396,70 1.171.692,88Subsidies for a portion of interest 5.321.411,38 4.126.461,68Supports to sole traders 3.142.571,16Supports to innovators 685.814,43Intervention funds to entrepreneurs 2.648.378,49Other supports 1.013.408,43Total: 20.093.980,59 5.298.154,56Business infrastructure developmentDevelopment Agency Zagreb – TPZ Ltd. - business premises 4.465.826,43 - operating costs, projects and activities 1.590.196,48 401.569,80 - regional security instruments 88.148,19 88.148,19“Clusters for Competitive Products” project 150.529,99Total: 6.294.701,09 489.717,99Overall total: 26.388.681,68 5.787.872,55Overall total (City and ministries): 32.176.554,23
Labour DepartmentLabour Department
• • registers trade union federations and employer associations active inregisters trade union federations and employer associations active in the City of Zagrebthe City of Zagreb•• registers employment contracts for merchant marines and labourers onregisters employment contracts for merchant marines and labourers on maritime fishing vessels concluded by employers with registered headmaritime fishing vessels concluded by employers with registered head office in the City of Zagreboffice in the City of Zagreb• • records collective agreements applicable in the City of Zagrebrecords collective agreements applicable in the City of Zagreb• • issues certificates testifying to family status and certificates of supportissues certificates testifying to family status and certificates of support for citizens working abroadfor citizens working abroad•• issues work service record booksissues work service record books•• enters changes in data and new data in work service record books enters changes in data and new data in work service record books •• receives work service record books for safekeeping, maintains them andreceives work service record books for safekeeping, maintains them and releases them at the request of authorised parties releases them at the request of authorised parties •• issues certificates testifying to the facts on which are the basis of officialissues certificates testifying to the facts on which are the basis of official recordsrecords
53535353
Zagreb as a tourist destinationZagreb as a tourist destination
as a business and administrative hub, Zagreb accounts for approximately 6% of tourist arrivals as a business and administrative hub, Zagreb accounts for approximately 6% of tourist arrivals and 2% tourist bednights in Croatia and 2% tourist bednights in Croatia
the total number of tourist arrivals in Zagreb in 20the total number of tourist arrivals in Zagreb in 201010 was 6 was 666,10666,106, and 4, and 488.85488.854 (7 (733%) were foreign %) were foreign guests. The total number of recorded bednights is 1,0guests. The total number of recorded bednights is 1,085.59785.597, of which , of which 801.041801.041 (7 (744%) accounted for %) accounted for foreign visitors.foreign visitors.
dduring the first uring the first 99 months of 2011, the total number of tourist arrivals increased by months of 2011, the total number of tourist arrivals increased by 1010% while % while tourist bed-nights grew by tourist bed-nights grew by 88%. Foreign tourists arrivals rose by 1%. Foreign tourists arrivals rose by 133% and foreign tourist bed-% and foreign tourist bed-nights went up by nights went up by 99% over the same period in 2010.% over the same period in 2010.
COMPARISON OF RESULTS RECORDED IN THE Jan.-COMPARISON OF RESULTS RECORDED IN THE Jan.-SeptSept. 2009 and Jan.- . 2009 and Jan.- DecDec. 2010 . 2010 PERIODSPERIODS::
Jan.–Jan.–DecDec. 20. 201010 No. of tourist arrivalsNo. of tourist arrivals 666.106 ( + 5% in comparison to 2009.)666.106 ( + 5% in comparison to 2009.) - of these foreign- of these foreign 4488.854 ( + 8 % in comparison to 2009.)88.854 ( + 8 % in comparison to 2009.) No. of tourist bednights No. of tourist bednights 1.085.597 (+ 3% in comparison to 2009.) 1.085.597 (+ 3% in comparison to 2009.) - of these foreign - of these foreign 801.041 ( + 5,6 % in comparison to 2009.)801.041 ( + 5,6 % in comparison to 2009.)
Jan.–Jan.– Sept Sept. 201. 20111 No. of tourist arrivalsNo. of tourist arrivals 520.559 520.559 (+(+ 10 10%% in comparison to 2010. in comparison to 2010.)) - of these foreign- of these foreign 418.252 418.252 ((++ 13 13%% in comparison to 2010. in comparison to 2010.)) No. of tourist bednights No. of tourist bednights 878.054878.054 (+(+ 8 8%% in comparison to 2010. in comparison to 2010.)) - of these foreign- of these foreign 690.046690.046 ( (++ 9 9%% in comparison to 2010. in comparison to 2010.))
Source: City Strategic Planning and Urban Development Office – Statistics Department
54545454
Tourists arrivals and bednights 2002–2010 Tourists arrivals and bednights 2002–2010
2010. godina
•in 2010 in comparison to 2009 ,growth in tourist arrivals of 5% and bednights of 3% was noted. During the period under observation, growth in the number of foreign tourist arrivals was recorded (8%).
Source: City Strategic Planning and Urban Development Office – Statistics Department
55555555
Accommodation capacity in the City of Zagreb
The City of Zagreb has a total of 61 accommodation units, of which 43 are hotels
The total number of beds is 11.888 and they are distributed according to the following types of accommodation capacity:
- hotels 11,356- hostels 760
- inns 66- dorms and dormitories 2.747- rooms for rent 6.829 - other collective accomodation 867- private accommodation 532
•average number of bednights per arrival in the Jan.- Aug. 2011 period: 1.6
Structure of hotel accommodation capacity of the City of Zagreb by category (number of beds)
Since approximately 60% of hotel beds are in higher-category hotels (4* and 5*), Zagreb is characterized as a city with a predominantly high-quality hotel product.
Source: City Strategic Planning and Urban Development Office – Statistics Department
56565656
Estimated tourist spending in the City of Zagreb in 2009, Tourism Institute
Context for the development of the City of Zagreb as a tourist destination
The City of Zagreb investment policy directly impacts the development of tourism through implementation of the following capital projects:
Zagreb Airport ProjectConference Center ProjectZagreb Sports and Recreation Zone Paromlin Hotel/Residential Complex
Strategic recommendations for tourism development in the City of Zagreb*:The focus of tourism development will be based on 3 key products:
1). Business and Culture, with events2). Tours and Brief Vacations3). Cuisine/Shopping and Special Interests
Tourist spending in the City of Zagreb in 2009
TOURIST SPENDING IN ZAGREB IN 2009
€ 307,307 million
Foreign touristspending
€ 207,578 million
National tourist spending€ 99,729
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Republic of CroatiaCity of ZagrebCity Office for Economy, Labour and EntrepreneurshipTrg S. Radića 1Phone: +385 1 610 1194, 610 1102Fax: +385 1 610 1499, 610 1077E-mail: [email protected]: http://www. zagreb.hrURL: http://www. zagreb.hr