november 2010 commerce

8/8/2019 November 2010 COMMERCE

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One person can make a dierencewhen perseverance, resilience andresourceulness are at hand. Thiswas the take away message romthe Napa Chamber o Commerces

annual economic conerence,E3 Economics, Education andExpectations, held Monday, October18, at Silverado Resort. From openingspeaker Hector Barretos story o smallbusinesses driving the engine that isAmericas dream to closing speaker

COMMERCENovembe 2010 VOL. 21 NO. 11 WE FOCUS ON BUSINESS.

NAPA CHAMBER OF COMMERCE CONNECTING COMMERCE TO COMMUNITY

1556 Fist Steet | Napa CA 94559 | 707.226.7455 | napachambe.com

MIxEr at Holiday Inn Epess & Suit Membe Spotlight: Queen of the Val

Medical Cente Annual Dinne - save the date!and more

3 (Little) Things That CanWeck a Team & How To Fi

Welcome New Membes Labo Law Update2010

PRESIDENTS CIRCLE

PrEMIEr SPONSOrS

DIAMOND LEVEL SPONSOrS

Exertec Health & FitnessCharter Oak BankRepublic Services

Hawthorn Inn and Suites

Napa Recycling & Waste ServicesMark Coleman, State Farm

Travis Credit UnionGolden State Warriors

Umpqua BankKathryn Fitzgerald, CFP

Redwood Credit UnionSilverado Resort

Napa Valley Marketplace MagazineMarkstein Beverage Company

Net-Flow CorporationAccelerated Marketing Group SeeE3 on page

The Valleys Daily News Source

160 business leaders are poised

to catch the third wave o the

economic boom at e3

DAVID CrANE, Special Adviso to theGoveno fo Jobs & Economic GowtPhoto: JL Sousa, Napa Valley Register

SeeSECRETS on page 2

Alan Deutschmans conversation about Teaor America ounder Wendy Kopp, throughpresenter David Cranes urging or political

activism, the message that positive action ainnovation is what brings about change wasthe connecting thread o the day.

Hector Barretos tenure as Administrato the SBA rom 2001 - 2006 leantconsiderable weight to his understanding othe critical role startups and small business

CREATING A STRONG LOCAL ECONOMY

INSIDE

Good Secets

Everyone has secrets even busi-nesses. But secrets can be good. Customerlists, vendor relationships, pricing andprot margins, even the type o syrup ina coee shops double secret latte arevaluable inormation that, i disclosed,could seriously harm a business and giveits competitors an advantage.

What is secret, and what is protectedby law? That question has two answers:the type o inormation that can be pro-

EvERYONE HAS SECRETS PROTECT YOuRS!

REPRESENTING BuSINESS TO GOvERNMENT

tected, and the steps that must be taken

to protect it.Employers assume that internal busi-

ness inormation is secret or con-dential, and that using such inormationoutside the workplace justies disciplineThats usually true; you can re anemployee, or example, i she comparespricing lists with a riend who works ora competitor. But the ability to disciplin

HECTOr V. BArrETO, Chaiman, The LatinoCoalition


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Novembe 2010 | COMMErCE | Page 2 | napachambe.com

SeeWRECKon page

or re an employee or disclosing sensi-tive inormation does not protect the busi-ness ater an employee leaves. Nor does itcreate rights against outside parties whouse condential inormation.

Tade SecetsUnortunately, all condential inor-

mation is not a trade secret. And eveni it could qualiy or legal protection, in-ormation does not become trade secretunless its owner takes step to protect itscondentiality.

Caliornia adopted a version o theUniorm Trade Secrets Act, a law incor-porating legal principles developed overcenturies since the rise o a business classin England. Bringing these principlestogether with law resolved some i their

uncertainties and gave businesses a road-map to protect (and enorce) the secrecyo their valuable inormation.

In order to qualiy as a trade secretunder the act, inormation must be aormula, pattern, compilation, program,device, method, technique or process, that(1) derives independent economic value,actual or potential, rom not being gener-ally known to the public or to other per-sons who can obtain economic value romits disclosure or use; and (2) is the subjecto eorts that are reasonable under thecircumstances to maintain its secrecy.

In other words, to protect condentialinormation, you must show (1) that youcan prove some real economic benet tokeeping inormation secret, and (2) thatyou have actually taken reasonable stepsto protect the inormation. Inormation abusiness ailed to protect, or example byleaving it on a server without passwordprotection, loses trade secret protectionno matter how valuable it is.

I a business takes reasonable steps toprotect inormation, then almost anything

Like any relationship, the relationshipyou have with your workorce doesnt justhappen overnight. Creating an environ-ment where you and your employees worktogether, interact, and relate to one anothertakes time and eort. But, building a greatteam is worth every second you invest. When

you and your employees work well togetherit osters a more engaged, ocused, happy,and unied workorce, all o which positivelyimpacts your companys productivity, reten-tion, recruitment, and protability.

3 (LITTLE) THINGS THAT CAN WRECk A TEAMand how to ix them

CREATING A STRONG LOCAL ECONOMY

However, while it takes time to build agreat team, it doesnt always take a lot towreck one. Check out these three things thatcan bulldoze the team youve worked hard tobuild and learn how to x them ast.MISCOMMUNICATION

Miscommunication at work can occur in

an instant but its lasting impact can be hardto overcome. Even the smallest overlookedword could lead to a misunderstanding thataects your entire team. It causes confict,hinders productivity, and leads to distrust and

disunity. I let alone, miscommunication cresult in lost revenue and expensive turnovThe Fi

To keep miscommunication romwrecking your team and costing you timeand productivity, be resolute in creatinga workplace atmosphere o clear andopen communication. Lead the way ineective interaction by being mindul ohow you communicate in even the brieestconversations. I, or example, while on yo

way to the break room or your morning cuo coee, you quickly decide to ask or areport rom an employee whos passing bymake sure they understand exactly what yoneed and when you expect it. And, ask orany questions, eedback, or concerns theymay have beore heading back to your desk

Understand that even your casual, requcould unintentionally communicate to youremployee a lack o respect or understandino their time i the individual is experiencina heavy workload or that your request maybe more time intensive than you realize. Ithats the case, a scheduled meeting where

you work together to nd a solution that ttheir workload and your deadline might bea better method o communication than apassing comment in the break room. Part osuccessul communication is determining t

valuable can be a trade secrets customerlists, sales history, sotware modica-tions, production methods (such as usinga particular machining process), person-nel policies, industry targets. I a busi-ness spent eort to develop a particularmethod or a list o inormation (such aspromising prospects), those may be trade

secret. Taking trade secrets without autho-rization known as misappropriation is specically prohibited by the Act.

Potect You SecetsEvery business should take time

to identiy and take steps to protect itsvaluable inormation in advance. Theseeorts may include written condentiali-ty agreements or all employees, trainingand periodic notices reiterating a busi-ness condentiality policies, markingsensitive documents as condential,limiting access to important inormation,and designating someone to manage andprotect condential inormation. Takingtime to nd and protect your inorma-tion in advance does not just protect anemployer: it creates protection under thelaw. Thats worth the eort or everybusiness.

Rick Rybicki o Rybicki &Associates P.C. will provide you with thelatest inormation on how to stay withinthe law at the December 9th Labor LawUpdate 2011.

Richard Rybicki is an attorneywith Rybicki & Associates | P.C., amanagement-side labor and employmentlaw frm with clients ranging rom theFortune 500 to local retail, manuacturing,healthcare and hospitality businesses. Mr.

Rybicki has represented employers in trialand appellate courts throughout the UnitedStates, as well as handling all levels oadministrative investigations, citationsand appeals. He spends much o each daydealing with employers day-today issues.

Mr. Rybicki can be contacted at (707) 222-6361 or [email protected].

secretscontinued rom page 1...

RESERVATIONS REQUIRED

RSVP by November 30, 2010

Register online atnapachamber.com

or ca l l 707 .226.7455

Stay on top o these developmentsby attending this important event -conducted by expert in the feld o labolaw compliance...

rick rybicki of Employment LawPofessionals, LLC

What you dont know

CANhurt you!

labor lawupdate

When?

Whee?

Cost?

Thursday, December 9, 20108:00 am - 12:00 noon

Napa Chamber Board Room1556 First Street, Napa$65 Chamber members$90 Non-members


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By Lisa Batto ACE,President/CEO

CEOs FOCus

Chairmans FOCus

By Randy Martinsen,President & CEOo Accelerated

Marketing Group

2010 Napa Chamber oCommerce Chairman othe Board

We recently held an industry meetingwith ood service providers and the NapaCounty Environmental Health Department(EHD) on September 28th. This meetingbrought to the surace the rustrations o

both the business owner and the EHD. Whatbecame glaringly clear is that both the busi-ness owner and EHD aspire to the goal o asae and healthy experience or the consumer.Erica Valentine o Insight Management hasstepped orward to spearhead the Food ServiceIndustry Task Force. Working together wehave a clear path to our next steps:

One o her frst tasks or the Food ServiceIndustry Task Force will be to develop acounty-wide, public/private initiative ocusedon improving communication, educational andother resources, or the countys hospitalityindustry. The committee will work with the

resourcesfor

YOuR

business

EHD and related city and county departmentsto help business owners and their sta be e-ective partners in public health and to navigaterequirements arising rom ownership changesor new permitting requirements. The drat mis-sion or this initiative is To work together toelevate the quality and safety of food service in

Napa County for the protection and enjoymentof consumers and to helpensure the economic vital-ity and sustainability ofour hospitality industry.

I you are interestedin serving on this com-

mittee, please contact meat [email protected] More Industry Task Forces will developthroughout 2011 based on the needs rom ourcommunity.Economics, Education & Expectations

I elt very ortunate to be in the audienceat this Chamber sponsored conerence. We hada tremendous amount o inormation and inspi-ration rom the speakers. As I am hard at workon our Napa Chamber budget or 2011, mytake-away was timed perectly. How can wepoise the Napa Chamber to take ull advantage

a time or relection& THANkSGIvING

o the coming economic boom? Where canwe re-allocate our employees to be efcient

presenting programs, products and benefts tour members? How can we meet our membeship growth goals? How resourceul do weneed to be in 2011? I received many ideas ananswers at the conerence. Im guessing thatmany o you are asking those same questionsas we come down to the end o the year! I ymissed the conerence and need help answering those questions please do not hesitate t

contact us at 707-226-7455We can provide you withFREE SCORE business couseling by seasoned executivto small business owners anbudding entrepreneurs. Wor

shops on Starting a Busineand Business Plans also

provided. Dont orget that the Napa ValleyCollege Small Business Development Centeis one o the best places to get help or yourbusiness, whether you need help fguring outyour Financial Statement or need new ideason how to market your business the SBDChosts many popular classes here at the NapaChamber. Just check their website or classschedules: napasbdc.org We both exist to heyou Start, Grow & Thrive!


w

help you Start, Grow

& Thrive!

November brings refection and thanks-giving on many levels. As a nation we cel-ebrate Thanksgiving with a holiday to remindus o the abundance o nature, the associationwith riends and amily, and or the reedomour democracy gives us. It is also a time oplanning or the year to come in our busi-nesses. The Napa Chamber has accomplishedmuch in 2010, and I am grateul or havinghad the honor to be the pilot o a ship that has

sailed smoothly or another year.With our planning conerence completedthis month, we have a budget prepared orBoard approval early and we have completedour review and made changes to a new 5-YearVision that will keep us on track or ve moreyears. We have discussed the consolidation oour Green and Sustainable Practices commit-tee with our Economic Vitality & Sustain-ability committee, and have discussed makingchanges to our membership services in the

coming year to streamline them and makethem more accessible to you.

We have been a voice or your businessin ways that benet all o us in Napa County.We have voiced your desires to Napa City andNapa County on many issues. We asked themto put procedures in place that help local busi-nesses get a air chance at contracts that have

been going to businesses outside our area, andwe are seeing progress. We asked or actionto nally be taken on reverting the one-waystreets in downtown back to two-way streets

and now there is a specic plan o action.There were several members with specicissues that needed our help, and we advocatedor each o them and got the results rom theCity and/or County that were avorable tothose businesses.

Many members spent long hours on ourCandidate Endorsement committee evaluatingcandidates or election and propositions on the

ballot this month. We made our recommen-dations and had to deend our position withseveral members, but through the process weel condent we made recommendations thmeet the Chambers vision and goals.

I want to express my deep gratitude orBoard o Directors and Executive Committethat carries on a healthy debate o all issuesbeore voting on them. Im grateul or ourLegislative Action, Inrastructure & Transpotation Task Force, and Candidate Endorsem

committees or their dedication to reviewingthe details o the issues and summarizing theor the Board. I want to thank the work o ouGreen and Sustainable Practices, Economic

Vitality & Sustainability, Business BuildeMembership Services, and Economic Coerence steering committees or their worin bringing valuable inormation and ser-vices to our members. A heartelt thank yto our Ambassadors and the Benet GolTournament committee or their hard worand or making our events run smoothly aadd value to our membership.

Lastly, but no less importantly, a

special thank you to our CEO, Lisa Battowhose rst year in this position has prove

she is a great leader and a capable CEO anto her sta, Katherine Zimmer, Sherrell Harer, Rebecca Johnson, Jayson Johnson, LynnPage, Paula Wick, Christine Sullivan, CarylChakerian and Linda Bausch, or all theirhard work in making our Chamber the awarwinning organization it is. May your holidaybe happy and lled with peace, happiness anThanksgiving.

t n c

2010, i g g

y

y.


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3

expectationseducation

economics

e3 continued rom page 1...

plays in economic recovery.He brought inormation andresources or the critical threeCs o doing business - Capital,Contracts and Capacity withoutwhich any one o these meansbusiness ailure to the entrepreneur. Froma clearing house to match ederal and stateprocurement contracts with small businesses

in a company called Business Matchmakingto his deep understanding o how SBA loanswork, his presentation gave a glimmer o hopeto the many business leaders in the room. Inclosing his remark that tough times dontlast, but tough companies do, drove homethe underlying premise that small business isan essentially American ideal, where reedomand hard work come together with ingenuityto create the Fortune 500 companies otomorrow.

Mark Johnstone o Shirlaws, aninternational consulting rm, spoke

to the current economic recovery interms o a W shape. Most reces-sions recover in a simple V, thistime however we are seeing more o aplateau beore a nal recovery, a pat-tern not seen since the mid-seventies.His advice or companies to be readyto leverage the nal recovery was toensure costs are in line, employees aretrained and products are streamlined sothat cash fow is positive and ready toinvest in the next upswing, which he sug-gests will not occur until spring o 2012. Heused the economic clock to gauge our current

position, which is a hesitant uneven recov-ery and urged to plan or today plus 1 hourahead. Innovative repackaging o products andservices to meet the times rather than retoolingproduction was wise advice that could stage acompany to thrive, not survive. UltimatelyMr. Johnstones advice; Take the time nowto reconnect with your vision, have patience,readiness and tness to act when the boomcomes.

The next speaker was David Crane, aspecial advisor to Governor Schwarzenegger.Mr. Cranes news was a sobering report on

ununded pension andhealthcare promises togovernment employ-ees, and their eect onthe Caliornia budget.It is a crippling numberwhich will only getbigger on which the

debt service alone is more than the statewill spend on higher education in thecoming year. Mr. Crane encouraged

all in the room to speak up or politicalactivism, hoped more people would runor oce and claim a voice in govern-ment decisions. The message hit homeas the crowd pondered the various usesand misappropriations o hard earned taxdollars.

Napa County Superintendent oSchools, Barbara Nemko, introducedAssembly member Tom Torlaksonwho spoke o the leadership role Napahas taken in education with SC21. Themodel o New Tech High School hasbeen replicated around the country with

students learning new skills in new waysin readiness or new job skills in theemerging employment market. Localleaders realized that education and theeconomy are inextricably linked and thata digital curriculum was needed or adigital society, the model is now in 62schools around the country. Project-

based learning is teaching studentsaccountability and leadership in place o rotelessons.

The Workorce Investment Board backedthis up with their presentation on the employ-ment market data in Napa. Emerging skills inthe green market are in high demand andare one o the ew segments that are seeingjob growth. WIB is charged with gearing aworkorce to readiness or the next hiringsurge and has conducted an in depth study oseveral key Napa industry sectors and theiruture economics. The data is ar reaching andindicative o a slow recovery matching toMr. Johnstones prediction o a W recessionpattern.

tk now to reconnectwith yor ision, , f when the boom Marc Johnstone, Shirlaws

Closing speaker, author and journalistAlan Deutschman, shared his insight into buness leadership traits ater having interviewesome very infuential and successul mentorSteve Jobs, Je Bezos, Robert Mondavi, We

dy Kopp and others. The overarching themewas essentially that one needs to be willing tail, to in act embrace ailure, to be energizeenough to work hard and to have an extraordnary sense o resourceulness. The dierencbetween those who show leadership and thowho dont is a mindset, he says, a mentalityo accepting and conronting challenges witenergy and even a sense o delusion that thecan, i they work relentlessly, gure out thesolution. It is this tenacity that is the dierenating actor because, as a small business owyou will come up against the unexpected orwhich you are not trained. Resourceulness

is the key that will unlock those unexpectedscenarios.The driving orce o our economy com

rom the small business entrepreneur that ispatient, ready and t to take ull advantage othe third wave! Today the challenge is plan-ning or the next boom It will come whethyou are ready or not. Become ready, t andcapture the wave!

The Napa Chamber has all theresources presented at E3, and speakercontacts available online at www.napchamber.com/2010resources.html.

(L-r) Hecto V. Baeto, Chaiman, The LatinoCoalition, Lisa Batto, Napa Chambe Pesident/CEO, and Joanie & Steve Caia, AmeicanBusiness Engine

(L-r) Thomas Kawazoe, Mechanics Bank,Chistophe Wundelich, Pacic Union Intl realEstate, and Daen Peteie, Mechanics Bank

(L-r) Kathi Meto, Umpqua Bank, Kathleen Deessen,Napa Valley Community Housing, and JamieBufngton, Chate Oak Bank


5/8

Automobile RentalsEnterprise Rent-A-CarTom Perry, (707) 253-8000230 Soscol Avenue, Napawww.enterprise.com/car_rental

BanksUS BankRenato del Rosario, (707) 254-21001485 First St, [email protected]

Bicycle Tours & RentalsChange o Greenery ElectricBicycles & MoreCarolyn Nguyen, (707) 596-04993425 Solano Ave, Napawww.changeogreenery.com

CateringPaula LeDuc Fine Catering

Mollie Jones, (510) 547-78251350 Park Ave, [email protected]

Computer ServicesThe Techno WizardSam Slaughter, (707) 259-5334PO Box 6798, [email protected]

Contractors - GeneralSchmitt & CompanyMelissa Schmitt, (707) 224-7086

2159 Big Ranch Rd, [email protected]

Entertainment - FamilyPB & JsDaniel Parker, (707) 226-5867849 Jackson St Ste 4A, [email protected]

Entertainment & PerormanceWine Country Star GazingMichael McKeown, (707) 337-9410PO Box 2494, Napa

[email protected]

Event ServicesNapa Valley Custom EventsSharon Burns, (707) 477-1023PO Box 6716, [email protected]

WElCOmE nEW mEmbErs!

Hotels & MotelsHotel 1424Carol Castell, (707) 963-51001424 Main St, St. [email protected]

Ivy Hotel NapaKathleen Kearney, (707) 253-93004195 Solano Ave, [email protected]

Medical - ClinicsNapa Natural MedicineJennier Deir, (707) 224-2777575 Lincoln Ave Ste 340, [email protected]

Physicians & Surgeons, MDElizabeth Moftt, MD - Harvest

PediatricsElizabeth Mott, M.D., (707) 252-10761100 Trancas St Ste 270, Napawww.harvestpediatrics.com

Joseph Carrillo, MD, FAAP -Harvest PediatricsJoseph Carrillo, MD, FAAP, (707) 252-10761100 Trancas St Ste 270, Napawww.harvestpediatrics.comRalph Myers, MD, PhD, FAAP -Harvest PediatricsRalph Myers, MD, PhD, FAAP,(707) 252-10761100 Trancas St Ste 270, Napawww.harvestpediatrics.com

Staci Hemmerlin, CPNP - HarvestPediatricsStaci Hemmerlin, CPNP, (707) 252-10761100 Trancas St Ste 270, Napawww.harvestpediatrics.comSusan Mickens, CPNP - HarvestPediatricsSusan Mickens, CPNP, (707) 252-10761100 Trancas St Ste 270, Napawww.harvestpediatrics.com

For a complete listing ofNapa

Chambermembers, updated daily, go to

napachamber.com


To learn about the benefts o membership, visit napachamber.com or phone us at 707.226.7455

Connect with us...

Restaurant Delivery ServiceFood FriendzAndrew M. Berman, (707) [email protected]

Restaurants

YoBelleKim Nguyen, (707) 226-18993900 Bel Aire Plaza Ste E, [email protected]

Retail StoresTyler Florence ShopJoy Whitlock, (707) 254-9977710 Main St, Napawww.tylerforence.com

Social ServicesNorth Bay Regional Center

Pamela Madden-Krall, (707) 256-129410 Executive Ct, Napawww.nbrc.net

WineriesBudge Brown Cleavage CreekWineryBarbara Lloyd, (888) 295-12806307 Pope Valley Rd, Pope [email protected]

Yoga ClassesPhoenix Rising Yoga TherapyJaunie Federowicz, (760) 562-0220

575 Lincoln Ave Ste 340, [email protected]

labor law issue:EMPLOYER ALERT!

MANDATORY

CHANGE TO 2010

EMPLOYMENT

notices poster y

octOBER 8, 2010!Attention All Employers: GetYour Mandatory Revised 2010California Employment NoticesPoster and Pre-Order Your2011 Poster Today!

Questions? Contact Lynn Page:707.254.1145 or

[email protected]


6/8

Our Third-Thursday MIXER inOctober was a very special combinedMixer with the American CanyonChamber o Commerce! Supporting astrong local economy includes supporting

business County-wide and these specialpartner Mixers help business-to-businessconnections thrive. Special thanks to thewonderul sponsors: JV Wine & Spirits,Melissa Tea Catering, Markstein beverageCompany, Castello di Amorosa, andRistorante La Strada!

PLAN AHEAD: Dont miss thismonths MIXPO... our unique Mixer/Expo on November 18that The Westin Verasa, Napa. Register online or Expo tablespace at napachamber.com or just plan to attend the Mixer!


Susan Lane, CEO of the Ameican Canyon Chambe, Paul Nannaof round Table Pizza, Leon Gacia, Mayo of Ameican Canyon andEva Gacia, the Honoable Fist Lady

PROvIDING NETWORkING OPPORTuNITIES

Kaen Meaghe fom rabobank Napa and John roeskewith Spectum Home Sevice

WRECk continued rom page 2...

SeeWRECKon page 7

most eective medium or every message,whether its a meeting, conerence call, or ane-mail.

Its also important to remember thatcommunication goes both ways. So takethe time to really listen to your team. Askor eedback and be receptive to employeeinput. Be careul to make sure youre notmisunderstanding their interaction with you.And recognize that occasionally you may becalled upon to mediate between sta mem-bers when miscommunication occurs.

Dierent generations in the workplacecan urther complicate communication. Theyall have dierent communications preer-ences. So you may need to tailor your eortsto suit the specic needs o each generation.Asking and permitting ollow-up ques-tions is a great way to ensure everyones onthe same page.

DISTrUSTTrust is at the oundation o every good

team and a crucial part o creating a reputa-tion as a preerred place to work. Withouttrust, the structure o a team can crumble ast.Distrust oten starts rom something small a misunderstanding or a orgotten promise.But once distrust sets in, it can be a long roadto back to a trusting environment. In order

to unction eectively, your team must workin an environment o trust. Employers relyon their sta everyday, so businesses needemployees they can trust to operate suc-cessully. And, in return employees need tobe able to trust the leadership they ollow.No one wants to work in an environment osuspicion, and employees wont stay long ata company that lacks trust.The Fi

Trust took a hard hit in manyorganizations when the economic downturn

led to layos and salary reezes in 2008and 2009. The 2010 Ethics and WorkplaceSurvey conducted by Deloitte LLP, a nanciaconsulting rm, ound that respondentswho planned to seek new job opportunitiescited loss o trust, lack o transparency incommunication, and unethical behavior byemployers as reasons or leaving.

To establish trust in your workplace,

act with integrity at all times because youractions will almost always speak louderthan words. When you act with integrity andhonor, you strengthen employee loyalty anddependability. In order to earn trust, you alsohave to give it. Let your sta know that youdepend on them, that you trust them. Themore trust you give, the more youre likely toget back.

In every interaction, be open, but, moreimportantly, be honest. Leaving out vital

a-hu mixer hldy i e & su

Visit our FB pageor more photoalbums o un!


7/8

WE FOCus On businEss

The Queen o the Valley has beenproviding healthcare to Napans or over50 years and in the past 10 a signicant

change has occurred at the campus onTrancas Avenue. The Queen o the Valleyhas evolved rom a traditional hospital toa state-o-the-art medical center providingthe best in not only catastrophic and chroniccare, but also in preventive well-beingservices to the community. The organizationhas maximized their campus property withthe addition o a Wellness Center amongstthe other new buildings at Trancas and VillaLane. The Wellness Center provides a ullrange o rehabilitation and chronic diseasemanagement, prevention, health improve-ment, medical and general tness programs,

as well as stress management training andnutrition counseling.

The Wellness Centers mission is tocontinually improve the health and qualityo lie o the people in the communities weserve. This is demonstrated by the over-whelming investment that the Queen hasmade in developing and enhancing theirservices. In their own words: Our commu-nity, like many others throughout the nation,aces an epidemic o preventable diseases.The prevalence o diseases such as diabetes,obesity and asthma is increasing rapidly,

Chambe Membe Spotlight:

despite all our current medical advances. Atthe Wellness Center, we believe the only wayto become a healthier community is to move

rom the current health system that ocuses ontreating diseases, toward one that promoteshealthier liestyles and wiser personal choices.We also believe more can be done to helpthose living with chronic diseases or disabili-ties. At the Wellness Center, we are devoted tothat cause. This integrated approach providesour community with a rich resource thatempowers us to create a healthier uture orourselves and our loved ones. In addition topatients under the care o a medical plan thetness area o the Wellness Center is availableto all community members or a monthly ee.

Dignity, service, excellence and justice,

these are the driving tenets o the entire Queeno the Valley Medical Center. Living to theseprinciples is the secret behind their achieve-ment, announced this August, o being nameda 2009 Overall Best Perormer by AvatarInternational, a nationally recognized leaderin continuous assessment and quality im-provement in patient care services or over 25years. Queen o the Valley President and CEODennis Sisto attributes the repeat award to hisentire organization rom the physicians to thevolunteers. I commend our entire team at theQueen or working together so eectively and


selfessly to care or our patientsand orearning this remarkable award.

The Medical Center at the core o theQueens services is a 191-bed, acute-careacility ounded by the Sisters o St. Josepho Orange. Rated by U.S. News and WorldReport as one o Americas Best Hospitals,the Queen is the largest health care acilityand one o the largest employers in NapaCounty. Among the services provided are: aRegional Heart Center, a Regional Orthope-dic Center, a Cancer Center approved withcommendations by the American College oSurgeons, a Womens Center, maternity and

inant care, inpatient and outpatient minimaly invasive surgery, occupational health, anda ull-service emergency department.

More inormation about Queen o theValley Medical Center can be ound at wwwthequeen.org . To learn more about WellnesCenter programs and the many personal andamily membership options, please contactthe Membership Director at 707-251-1395,e-mail [email protected], or visitQueen o the Valley Wellness Center, 3421Villa Lane, on the campus o Queen o theValley Medical Center.

Quee of the valley medial ceter

WRECk continued rom page 6...

QuEEN Of THE vALLEY MEDICAL CENTERBRINGS THE COMMuNITY TOGETHER

inormation in your interactions canlead to speculation. Lack o honesty andopenness orces employees to rely onhearsay and gossip which oten leads tomisunderstanding and undermines trust.Rumors spread and secrets that can threatenthe development o trust are whisperedabout at the water cooler and on coeebreaks. I not stopped, they can spread like

a virus, destroying years worth o greatrelationships.

Communicating honestly can sometimesbe a challenge, but it will pay o big timewhen employees know they can trust you.When you are in a position that you cantshare inormation, validate your teamsconcerns by letting them know you hear andunderstand their apprehension. Rememberthat trust isnt automatic. It has to be earned.So go to work every day with the resolve toearn the loyalty and trust o your team.

DISrESPECTGreat teams are built on mutual respect.

But, respect can be an unintended victimo todays ast-paced environment wherestress, tensions, and workloads are high.Disrespect oten starts small. Commoncourtesy and civility sometimes disappearor the sake o approaching deadlines andthe need to perorm. Disrespect can create anatmosphere o criticism and condescension.

When disrespect invades a workplace, it canalso lead to expensive legal and HR issueslike bullying and harassment, and employeeengagement suers. Employees lose time andmotivation by worrying about incidents thatoccurred, resulting in lost productivity.The Fi

Businesses cant aord or disrespectulbehavior to go unchecked in the workplace.I disrespectul behavior is occurring betweenco-workers or managers on your team,address the issues immediately. Dont wait orthings to get out o hand beore you step in.

Let your employees know that inappropriatebehaviors will not be tolerated at work.

Be the example you want your team toollow by being respectul in your speechand in your actions. Like trust, the morerespect you give to others, the more likelythey are to give respect in return.

Stress is oten one o the biggest catalystor disrespect and rudeness in the workplaceEmployees who are stressed out are more

likely to engage in conrontation with otherco-workers. So, nd ways to reduce stressin your workplace. Try adding play intoyour teams day. Finding ways to makework more un will help reduce stress andimprove employee morale and engagement.Building a great team is important to thesuccess o your company. So dont letmiscommunication, distrust, and disrespectwreck what youve worked hard to build.

Reprinted with permission rom EXPRESSEMPLOYMENT PROFESSIONALS.


8/8

Upcoming Events... maximize your networking!

For more information call707.226.7455 or visit our

website and registerfor events online atnapachamber.com


napa chamber 2010 officersrandy Matinsen, Chaiman of the Boad .................... Accelerated Marketing Group

ryan Gegoy, Chai-elect..................................... Riechers & Spence Associates, Inc.

Deba Dommen, Vice-Chai Advocacy .....................................Treasury Wine Estates

Kent Kuhlmann, Vice-Chai resouces ........................ Kuhlmann Associates Financiarichad rybicki, Vice Chai Membeship ................................ Rybicki & AssociatesCheie Kno, Teasue..............................................................Redwood Credit Union

Mike Silvas, Immediate Past-Chai....................................Wine Country Fine Properties

m i s s i o nAs the membeship oganization fobusiness, we pomote ou communityseconomic vitality and quality of lifethough leadeship development,advocacy, facilitation and education.

beneit g nc c

For membership information call

Sherrell Harper at 707.257.4598

or Rebecca Johnson at 707.254.1142

Ceating a Stong Local Economy

Pomoting the Community

Poviding Netwoking Oppotunities

Suppoting a Sustainable Futue

repesenting Business to Govenment Engaging in Political Action

COMMErCEeditorial is exclusively produced bythe Napa Chamber o Commerce,

1556 First Street, Napa, CA 94559. 707.226.7455

EDITOr: Katherine ZimmerPlease email submissions [email protected]

Lisa Batto, ACE, President/CEO, 707.226.7455, [email protected]

Katheine Zimme, VP Marketing & Communications, 707.254.1147, [email protected]

Sheell Hape, Membership, 707.257.4598, [email protected]

rebecca Johnson, Membership, 707.254.1142, [email protected]

Jayson Johnson, Creative Manager, 707.254.1144, [email protected]

Paula Wick, Customer Service, 707.226.7455, [email protected]

Lynn Page, Sr. Administrator / Event Specialist, 707.254.1145, [email protected]

Chistine Sullivan,Administrative Assistant, 707.254.1143, [email protected]

Cayl Chakeian, Communications, 707.738.6053, [email protected]

napa chamber board o directorsDean Bowen, Net-Flow Corporation; John Cadinale, State Farm Insurance; LindaChampagne, Artesa Winery; Sanda Elles, Napa County Farm Bureau; Ken Fank,La Toque; Pamela Gleeson, Santen Inc.; Clay Gegoy, The Napa Valley DestinationCouncil; Cathy DAngelo Holmes, Coldwell Banker Commercial; Stanton Lawson, SequoiaSenior Solutions; Bill Lockhat, Edward Jones; Kaa Long, Tugboat, Inc.; Bay Matin,City o Napa; Kevin Massie, Napa Ford Lincoln Mercury; Shey McKillop, Follow YourCompass; Shawn Milbun, Napa Valley Marriott Hotel & Spa; Dennis Pedisich, NapaCommunity Bank; Jaime Penaheea, Queen o the Valley Hospital Foundation; richadrybicki, Rybicki & Associates; Don Shindle, Westin Verasa Napa; Benda Speth, Napa

Valley Register; Patick Sweeney, Napa Valley Unifed School District; Kevin Teague,Holme Teague Roche Anglin LLP; Toni renee Viea, Vierra Environmental Consulting;Jay Williamson, Williamson and Company.HONOrArY DIrECTOr: Julian Weidle, Retired.

nccs

taff

November 17

Wake Up YourBusiness WednesdayNavigating the Workforc

Preventing SexualHarrassment

Napa Chamber Board Room

1556 First St., Napa7:30 a.m. to 9:30 a.m.

RSVP: 707.253.3210

November 5

First FridayBusiness Development

Luncheon

Compadres Rio Grill

505 Lincoln Ave, Napa

11:30 am - 1:00 pm

November 18

MIXPOAfter-Hours Mixer

with a Mini-Expo

Westin Verasa Napa

1314 McKinstry St,Napa

5:30 p.m. to 7:00 p.m.

Save

Date!

the

ANNUAL DINNER

Annual General Membership Meeting& Installation o Ofcers and Directors

for the Napa Chambers

fdyJy 21, 2011

th mg r & sp875 Bordeaux Way, Napa

Register at

napachamber.com

Your Napa Chambers COMMERCEnewsletter is a vital 8-page electronic

newsletter currently reaching a subscriberbase o over 1,850 Napa Chamber oCommerce member emails each month andhas a successul average open rate o 34%.This timely publication keeps our members up-to-date with legislativeissues, member benets, and networking and event opportunities.

Get your message infrot of hudreds ofnapa valley busiessad ouity people...

Call Katheine Zimme fo space esevations and

specials... [email protected]

november 2010 commerce

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