novell customer reengagement final

GroupWise®

Customer Re-engagement

Dean Lythgoe GroupWise Product Manager

Kari Woolf, GroupWise Product Marketing Manager

© Novell, Inc. All rights reserved. 2

Customer Re-engagement


Customer Re-engagement Final Statistics

• Visited 161 individual customers

• 474 individual votes

• Live validation events from 2 GWAVACon events

provided input

• Analyzed the data in a variety of ways

• Cardiff, Windermere, Dillon and Eenou all include

enhancements that were a direct result of this

feedback

Customer Driven


Feedback Categories

0

10

20

30

40

50

60

70

80


Analysis – Geography

Americas – 3rd-Party Integrations

– Mobility

– Active Directory

– Quality

– Windows Client Features

EMEA – 3rd-Party Integrations

– Services

– Currency

– Quality

– Cloud/Hosted

APAC – 3rd-Party Integrations

– Outlook

– Co-Existence


– Mobility

Latin America – Cloud/Hosted

– 3rd-Party Integrations

– Instant Messaging

– Mobility

– Unified Communications


Analysis – Vertical

Education – 3rd-Party Integrations

– Cloud/Hosted


– Mac Client

– WebAccess Features

Financial – 3rd-Party Integrations

– Currency

– Mobility

– Cloud/Hosted

– Quality

State and Local Gov’t – 3rd-Party Integrations

– Services


– Quality

– Windows Client Features

Health Care – Mobility

– 3rd-Party Integrations

– Co-existence


– Quality


A few surprises…

• Administration is top of the list

• While administration enhancements are key, all agreed

that client enhancements are also critical for every

release

• Mac client did not rise to the top of the list for three of

the four verticals

• Cloud/hosted was not a pressing need

**All categories are important; but the feedback on immediacy has helped

us prioritize the next few releases.


What we are doing (or have done)!

Active Directory / New Administration Model

Mobility Quality Services / Misc.

Windows Client Features Co-Existence (GW/Exchange)

Currency WebAccess Features

Instant Messaging Mac Client


Active Directory Support and Improved Admin Interface

Web Administration to

replace ConsoleOne®

Active Directory support

coming in Windermere


WebAdmin System Configuration Options


WebAdmin Recents


Windows Client Features

List of features currently being prioritized

New focus based on customer feedback

1


Third-Party Integrations

• Active Directory support provides foundation

• Strong partner ecosystem

• Web services APIs


Mobility

• Focus for GroupWise 2012

• iPad templates, WebAccess

• Android/PlayBook templates

• Messenger mobile apps

• RIM = strong partner


WebAccess Enhancements

• Completely revamped UI for GroupWise 2012

• Streamlined architecture to facilitate more

rapid changes

• List of features currently being prioritized


Services and Customer Interaction

Global SWAT team

Direct sales force

Higher marketing profile


Additional Customer Requests

Staying Current - Prototype

Lighthouse program

GroupWise and Exchange Co-Existence

Exploring options for Outlook client


Keep the Conversation Going

• Follow up and thank you kit

• “GroupWise customer visits and their guiding impact”

• Latest plans reflected in online roadmap application

(www.novell.com/gwroadmap)

Keep the conversation going!


GroupWise… moving forward

GroupWise GroupWise 2012:

• Information Sharing

• Calendaring

• Vibe Integrations

• WebAccess

• iPad web templates

• Telephony support – Skype

• Quality and performance

GW 8.03

GW 8.02 HP 4

• Mac update

Cardiff 1: (GW 2012 SP 1)

• Android & PlayBook templates

• Quality Update

* Features under consideration

2012 Future 2013

Cardiff 2: (GW 2012 SP 2)

• Exchange Co-Existence

• Quality Update

Windermere:

• Active Directory Integration

• Web Administration

• Additional Focus Areas

– Win Client Updates*

– WebAccess Updates*

– Vibe Integrations*

• Integrated Chat*

• Outlook 2013 support (via

ActiveSync)*

Next:

• Updated Win Client look

and feel

• Native Mac email

support

• WebAccess

– Multi-user calendar

– Notify

– Integrated chat

– Archiving

– Offline

• Improved simple

templates

• Vibe integrations

• Filr integrations


Collaboration Roadmap 2012

GroupWise

2014

Novell Messenger

GW 2012 SP1

“Dillon”

“Windermere”

Novell Vibe

GW 2012

2013

“Cardiff 2”

“Galice”

“Eaglewood”

“Vibe 3.3” “Hudson”

8.0.3

8.0.2 HP4

“Inverness”

“SP1” “SP2”

“Jasper”

GroupWise Mobility “Eenou” “Black Forest”

Update2 Update3 Update 4 Update5

GroupWise: Major release every 12-18 months with support packs about every 6 months and hot patches as needed.

GroupWise Mobility: Updated every 3-4 months with major releases named.

Novell Messenger: Updated every 12-18 months with hot patches in between as needed.

Novell Vibe: New release every 6-8 months with hot patches in between as needed.

801.861.7000 (Worldwide) 800.453.1267 (Toll-free)

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This document could include technical inaccuracies or typographical errors. Changes are periodically made to the information herein. These changes may be incorporated in new editions of this document. Novell, Inc. may make improvements in or changes to the software described in this document at any time. Copyright © 2011 Novell, Inc. All rights reserved. All Novell marks referenced in this presentation are trademarks or registered trademarks of Novell, Inc. in the United States. All third-party trademarks are the property of their respective owners.

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