Notional Management Model

Applications Management

Business Enabling Applications

Workforce Enabling Applications

Cross-Cutting Support

Applications

Service Office Management

Customer Relationship Management

Service Executive Management (SEM) Office• Service office management• Framework and integration• External reporting• Strategic planning and communications• PMO functions• Organizational change management• Business office liaison• Cross-cutting processes (formulation,

documentation, oversight)• Release management• Portfolio management responsibilities

(intersection of technical/vertical/ horizontal roadmaps)

Portfolios• Financial (including Procurement,

Logistics)• Identity Management and

Authentication (ICAM)• Science & Engineering (PLM/PDM)• Human Capital (WebTADS,

STARS)• Collaboration (SharePoint,

ExplorNet)• Operating Tools (NISM)• New Portfolios

Customer Relationship Management (CRM) Team• Provides primary interface and liaison

with customer as entry point for all application/service provided activity

• Advocates services to Centers and Agency• Strategic focus

• Functional LOB view • Center view • Product line view (base level services w/o

stakeholder/owner)

• 3 dimensions of customer focus• Agency• In-house Center customers• Potential Center customers

Customers:• OCFO• OHCM• OCIO• NSSC• OPS• MSFC• Other Centers• OE• OSI• OP• MDs

Business Enabling Applications Team

• Tactical/operational focus• Manages vendor relationships• May perform specific technical

activities such as highly-regulated or sensitive configuration• Oversight/understanding of

technical solutions and technology roadmap• Interfaces frequently with

contractor counterparts in operational support matters

• Financial systems• Procurement systems• Logistics systems

Workforce Enabling Applications

• Tactical/operational focus• Manages vendor relationships• May perform specific technical

activities such as highly-regulated or sensitive configuration• Oversight/understanding of

technical solutions and technology roadmap• Interfaces frequently with

contractor counterparts in operational support matters

• Human Capital and Workforce systems• PLM/PDM• OE applications• Collaboration Tools

Cross-Cutting Support Applications

• Provides support for cross-cutting technology platforms such as BI, ESB

• Tactical/operational focus• Manages vendor relationships• May perform specific technical activities such

as highly-regulated or sensitive configuration• Oversight/understanding of technical

solutions and technology roadmap• Interfaces frequently with contractor

counterparts in operational support matters• Architects platform and tool standards and

their evolution

• ESB• CIMA• ICAM• BI• Internal Support systems