notice to customer usb connection problem with flir ex

Notice to customerUSB connection problem with FLIR Ex seriescameras

Table of contents1 Applicability ..............................................................................................12 Introduction ..............................................................................................13 Procedure (Windows 7)...............................................................................14 Procedure (Windows 8)...............................................................................55 Procedure (Windows XP) .......................................................................... 106 Customer support .................................................................................... 16

1 ApplicabilityThis Notice to customer applies to FLIR E4, E5, E6, and E8 with firmware version 2.1.0.

2 IntroductionWhen a FLIR Ex series camera with firmware version 2.1.0 is connected to a WindowsPC, a file that is linked to the USB port in use is installed. This file prevents Windowsfrom connecting to the camera. To make this USB port work again, and to be able to up-date the firmware in the camera, a new file, called flirusb.inf, has to be installed.

If the camera has been connected to more than one USB port in a PC, this new file mustbe installed for every USB port that has been connected to the camera running firmwareversion 2.1.0 (applies to Windows 7 and XP, but not Windows 8).

A suggested procedure is to first install the file for one USB port, then to update the cam-era software, and once the camera software has been updated, to check the other USBports.

After the camera software has been updated, it will connect properly to USB ports thatwere not used with the camera running firmware version 2.1.0, and it will not be neces-sary to install the updated driver. Hence, you will only need to update the driver for USBports when absolutely necessary.

3 Procedure (Windows 7)Follow this procedure:1. Save the files flirusb.inf and flirusb.cat to a suitable temporary location on your

computer.

NoteThe two files must be stored in the same folder.

2. Start the camera.

NoteMake sure that the battery is charged.

3. Connect the USB cable to the camera and to the PC.

Copyright© 2014, FLIR Systems, Inc.All rights reserved worldwide. Names and marksappearing herein are either registered trademarksor trademarks of FLIR Systems and/or itssubsidiaries. All other trademarks, trade names orcompany names referenced herein are used foridentification only and are the property of theirrespective owners.Document identityPubl. No.: T559904Release: ABCommit: 15234Head: 15234Language: en-USModified: 2014-06-13Formatted: 2014-06-13Corporate HeadquartersFLIR Systems, Inc.27700 SW Parkway Ave.Wilsonville, OR 97070USATelephone: +1-503-498-3547Websitehttp://www.flir.comCustomer supporthttp://support.flir.comDisclaimerSpecifications subject to change without furthernotice. Models and accessories subject toregional market considerations. Licenseprocedures may apply. Products described hereinmay be subject to US Export Regulations. Pleaserefer to [email protected] with anyquestions.

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© 2014, FLIR Systems, Inc.#T559904; r. AB/15234/15234; en-US

4. The following steps require Administrator rights.

4.1. Open Windows Control Panel.4.2. Click System > Device Manager.4.3. Browse to Imaging devices.

4.4. Right-click on the FLIR Ex-series with a yellow exclamation mark.4.5. Click Update Driver Software.4.6. Choose to select the file manually (click Browse my computer).

4.7. Click Let me pick from a list.

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4.8. Click Have Disk.

4.9. Browse to the location where you have saved the file flirusb.inf.4.10. Select the file and click OK.

4.11. When asked, answer that you trust this file.

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4.12. This successfully updates the driver (for this particular USB port).

NoteDo not close Device Manager yet.

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5. Start FLIR Tools.

5.1. Click Help > Check for updates.

5.2. Click Update in the lower (Camera) half of the window. It may be necessaryto register the camera before you continue; in this case, click Register. Thenclick Update after the camera has been registered.

NoteDo not interrupt the camera software update process once it has started.

5.3. Wait for the update to complete.

6. To update your other PC USB ports, disconnect the USB cable from the PC, andcheck the other USB ports. If the camera fails to connect, repeat the steps abovefrom where you select Update driver software. Continue to check all USB ports,and update the driver for every USB port that fails to connect. If the camera connects(no yellow exclamation mark), then this USB port is working, and it is not necessaryto update the driver for this USB port.

7.

7.1. The files flirusb.inf and flirusb.catmay now be deleted.

4 Procedure (Windows 8)Follow this procedure:1. Save the files flirusb.inf and flirusb.cat to a suitable temporary location on your

computer. The two files must be stored in the same folder.2. Start the camera.



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4. The following steps require Administrator rights.

4.1. Open File explorer.

4.2. Right-click This PC.4.3. Click Properties.

4.4. Click Device Manager.

4.5. Browse to Imaging devices.4.6. Right-click on the FLIR Ex-series with a yellow exclamation mark.4.7. Select Update driver software.

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4.8. Choose to select the file manually (Browse my computer).

4.9. Click Let me pick from a list .


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4.11. Browse to the location where you have saved the file flirusb.inf.4.12. Select the file and click Open.

4.13. Click Next.

4.14. Click Install.

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4.15. Click Close.

4.16. This successfully updates the driver. You can now close Device Manager.

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6. The files flirusb.inf and flirusb.catmay now be deleted.

5 Procedure (Windows XP)Follow this procedure:1. Save the files flirusb.inf and flirusb.cat to a suitable temporary location on your

computer. The two files must be stored in the same folder.2. Start the camera.



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4. The following steps require that you log in as an Administrator.

4.1. Click Start.4.2. Right-clickMy Computer and select Properties.

4.3. Click the Hardware tab and then Device Manager.

4.4. Browse to Imaging devices.4.5. Right-click the USB video device with a yellow exclamation mark.4.6. Select Update driver software.




4.7. For Hardware Update Wizard, select No, not this time and click Next.

4.8. Select Install from a list or specific location (Advanced) and click Next.

4.9. Select Don't search, I will choose the driver to install and click Next.





4.11. Browse to the location where you have saved the file flirusb.inf.4.12. Select the file and click Open.

4.13. Click OK.




4.14. Click Next.

4.15. Click Continue anyway.

4.16. Click Finish.

4.17. This successfully updates the driver (for this USB port).




NoteDo not close the Device Manager yet









6. To update your other PC USB ports, disconnect the USB cable from the PC, andcheck the other USB ports. If the camera fails to connect, repeat the steps abovefrom where you select Update driver software. Continue to check all USB ports,and update the driver for every USB port that fails to connect. If the camera connects(no yellow exclamation mark), then this USB port is working, and it is not necessaryto update the driver for this USB port.

7. The file flirusb.inf and flirusb.catmay now be deleted.

6 Customer supportIf you experience problems, please contact our Customer Support athttp://support.flir.com.


notice to customer usb connection problem with flir ex

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