note: some prompts may vary base on the terminal …...s = cvv2 sho uld b e on the card, t merchant...

NOTE: SOME PROMPTS MAY VARY BASE ON THE TERMINAL SETUP.

070803 pc: 800350 © 2003 First Data Merchant Services Corporation. All rights reserved. All trademarks, service

SALE (Swipe or Manually Keyed) Use this function to authorize and capture transactions for settlement. If the card is not present (ie: orders by phone, fax or mail) or the magnetic stripe is unreadable, you must manually key the account number. If the magnetic stripe is unreadable and the card manually keyed, you must obtain a card imprinter on the sales slip using a manual imprinter as verification that the card is present.

MMM DD, YY HH:MM SWIPE CUSTOMER CARD

Swipe card or key card number and press Yes/Enter

EDS DEBIT CORRECT ? YES OR NO

Press No/Clear for credit card

VISA SALE CARD PRESENT?

Press No/Clear if the card is not present or press Yes/Enter if the card is present

VISA SALE EXPIRATION DATE MMYY

Key expiration date and press Yes/Enter

VISA SALE EMAIL/WEBSITE? Y OR N

Press No/Clear if this is not an E-Commerce transaction or press Yes/Enter if this is an E- Commerce transaction.

VISA SALE ENCRYPTED? Y OR N

Press No/Clear if the website is not encrypted/secure or press Yes/Enter if the website is encrypted/secure

VISA SALE RECURRING TRANS? Y/N

Press No/Clear if this not a recurring transaction or press Yes/Enter if this is a recurring transaction.

VISA SALE BASE AMOUNT $0.00

Key amount and press Yes/Enter

VISA SALE ENTER ADDRESS

Key first 5 numeric digits of customer’s address and press Yes/Enter

VISA SALE ENTER ZIP CODE

Key customer’s zip code and press Yes/Enter

VISA SALE ENTER CARD CODE

Key in 3 digit card code and press Yes/Enter or press Yes/Enter for other options. The card code can be found on the signature line of the customer’s credit card.

VISA SALE ENTER CLERK

Key clerk number and press Yes/Enter

VISA SALE TICKET / NVOICE NUMBER

Key ticket / invoice number and press Yes/Enter

VISA SALE ENTER PURCHASE #

Key purchase number or customer code and press Yes/Enter

VISA SALE TAX AMOUNT $0.00

Key tax amount and press Yes/Enter

VISA SALE TAX EXEMPT? YES OR NO

Press Yes/Enter if transaction is tax exempt. If No/Clear is pressed, tax will be requested again (only displayed if tax = $0.00).

TOTAL $0.00 CORRECT? YES OR NO

Verify amount and press Yes/Enter

VISA SALE TEAR NOW, PRESS ENTER

On approval, tear slip and have customer sign the receipt. Press Yes/Enter for customer copy. If CALL CENTER is displayed, call for voice authorization and enter the transaction as an Offline Sale.

VISA SALE APPROVAL YY 000000

Press Cancel to return to the idle prompt.

AVS RESPONSE CODES: X = Address and 9 digit ZIP match S = Service Not Supported Y = Address and 5 digit ZIP match N = No Match A = Address Match, ZIP code does not U = Unavailable W = 9 digit ZIP matches, Address does not Z = 5 digit ZIP Code Match, Address does not E = Transaction ineligible for Address Verification R= Issuer authorization system is unavailable—try later CVV2/CVC2 CARD CODE -- RESPONSE CODES: M = Valid or 'matched' CVV2/CVC2 N = Invalid CVV2/CVC2 value P = CVV2/CVC2 not processed S = CVV2 should be on the card, but merchant indicated not present. X =Server provider did not respond (default) U = Issuer unregistered for CVC2(MC) not certified or has not provided Visa with encryption keys for CVV2 (Visa)

DEBIT Use this function to authorize and capture a debit transaction for settlement. Note: Debit cards cannot be entered manually.


Press Debit

DEBIT SWIPE CUSTOMER CARD

Swipe debit card


Press Yes/Enter for debit card

EDS DEBIT BASE AMOUNT $0.00


EDS DEBIT CASH AMOUNT $0.00

Key cashback amount and press Yes/Enter


Verify total amount and press Yes/Enter

EDS DEBIT WAITING FOR PIN

Instruct customer to key PIN via PIN pad and press Enter . Do not ask customer for the PIN

TEAR NOW, PRESS ENTER On approval, tear slip and press Yes/Enter for customer copy.

EDS DEBIT APPROVAL OK 000000


VOID Use this function to delete a transaction that is in the current batch.


Press Void

1=INV 2=CARD 3=AMT 4=CLERK 5=SEQ

Press 1 , 2 , 3 , 4 or 5 to select search method.

VOID ENTER INVOICE NUMBER

Key requested information (i.e. Invoice Number) and press Yes/Enter

000000 $0.00 CORRECT ? YES OR NO

Verify transaction. Press Yes/Enter to void displayed transaction or press Cancel to return to the idle prompt.

TRANSACTION VOIDED TEAR NOW, PRESS ENTER

Tear slip and have customer sign the receipt. Press Yes/Enter for customer copy.


Press Cancel to return to the idle prompt

REFUND Use this function to issue a credit to the cardholder’s account for goods or services.


Press Refund

REFUND SWIPE CUSTOMER CARD



Press No/Clear for credit card refund or press Yes/Enter for debit card refund

VISA REFUND EXPIRATION DATE MMYY


VISA REFUND BASE AMOUNT $0.00

Key refund amount and press Yes/Enter

TEAR NOW, PRESS ENTER Tear slip and have customer sign the receipt. Press Yes/Enter for customer copy.

VISA REFUND TRANSACTION ACCEPTED


OFFLINE SALE Use this function to capture transactions when voice approval has been obtained. Sometimes referred to as a forced transaction.


Press Offline

** OFFLINE MODE ** ENTER ACCOUNT NUMBER


EDS OFFL CORRECT ? YES OR NO

Press Yes/Enter for debit card or press No/Clear for credit card

VISA OFFLINE EXPIRATION DATE MMYY


VISA OFFLINE BASE AMOUNT $0.00


VISA OFFLINE ENTER APPROVAL CODE

Key authorization number obtained though the voice authorization center and press Yes/Enter


VISA OFFL TRANSACTION ACCEPTED


REPRINT Use the function to reprint a transaction that is in the current batch.


Press Reprint


Press 1 , 2 , 3 , 4 or 5 to select search method

REPRINT ENTER INVOICE NUMBER


PRINTING…PLEASE WAIT REPRINT COMPLETE


marks and trade names referenced in this material are the property of their respective owners.

ADJUSTING A TRANSACTION Use the procedures below to change the amount for the selected transaction.


Press Adjust



ADJUST ENTER INVOICE NUMBER

Key requested information and press Yes/Enter (i.e. Invoice Number)

TOTAL $ 0.00 CORRECT? YES OR NO

Verify amount and press No/Clear to adjust the displayed transaction

TOTAL $ 0.00 NEW AMOUNT $ 0.00

Key new amount and press Yes/Enter


Verify new amount. Press Yes/Enter if total is correct, or No/Clear if incorrect.

TRANSACTION ACCEPTED ENTER INVOICE NUMBER


070803 pc: 800350 © 2003 First Data Merchant Services Corporation. All rights reserved. All trademarks, service marks and trade names referenced in this material are the property of their respective owners.

AUTHORIZATION ONLY Use this function to authorize transaction without affecting the batch..


Press Function 9 and Yes/Enter

AUTHORIZE SWIPE CUSTOMER CARD


EDS AUTHORIZE CORRECT ? YES OR NO


VISA AUTHORIZE EXPIRATION DATE MMYY


VISA AUTHORIZE AMOUNT $0.00



AVS CODE: YYCC:X APPROVAL OK 000000


VIEW TOTALS Batch totals can be viewed at any time for the transactions in the current batch


Press Totals

TOTALS SALES 00 ITEMS $0.00

Press ← to view refund totals

TOTALS REFUND 00 ITEMS $0.00

Press ← to view sale totals again. Press Cancel to exit

PRE-SETTLEMENT INSTRUCTIONS 1. Place all transaction receipts in sequence number order. Run an adding machine tape of the transactions. 2. Print appropriate report (see Print Reports instructions). Compare your totals to the terminal report. 3. If your tape matches the terminal totals, proceed with the Settlement instruction below. If your audit does not match the terminal totals, repeat steps 1 and 2.

PRINT REPORTS Use this function to print a detail or totals report


Press Reports

1=CLERK 2=AUDIT 3=SUMMARY

Press 1 , 2 , or 3 to select desired report, then follow additional prompts

PRINT LIST PRINTING, WAIT...

Report is printing

SETTLE Use this function at the end of each day to settle the batch for payment and clear your terminal of transaction information.


Press Settle

SETTLE HOST NUMBER

Press Yes/Enter to settle all hosts

NET TOTAL $XX.XX CORRECT ? YES OR NO

Verify net total and press Yes/Enter if total is correct or press No/Clear to exit

SETTLE OK000000000000

The transactions have been settled for payment. Press Cancel to return to the idle prompt

INDUSTRY INFORMATION AVS (Address Verification Service) - A service designed to help reduce the possibility of fraud on Manually Keyed transactions. The terminal will request the cardholder’s billing address and or zip code. Entry of both address and zip code may provide better protection against fraud. If an “N” or an “X” is returned as one of the AVS codes, you may want to consider whether you want to accept the transaction, requesting additional ID from the customer or secure alternate means of payment. . If you don’t accept it then you must go back to void the transaction (see procedures for Adjust/Void Transaction). This information is required by MasterCard® and VISA® to help your business qualify for the best rates. Card Code Validation - A service designed to help reduce the possibility of fraud on Card Not Present transactions. The 3 – 4 digit code printed on reverse italics on the signature stripe of the card should be entered when prompted. If the code is not entered, the user will be required to indicate why the prompt was bypassed. Offline Sale – A captured transaction which does not dial out for authorization. Sometimes referred to as a forced transaction. Voice approval should be obtained for all offline sales. Note: If Commercial card processing is enabled, Commercial Card prompts will be displayed on all MasterCard® and VISA® transactions. Auto Close – Determines if the terminal will automatically dial the host (no user intervention required) to settle the transaction for payment. Sometimes referred to as “Auto Settle” or “Terminal Initiated Close” (TIC). Electronic Commerce Indicator – ECI Sale is performed when entering transactions received through the Internet or emails. Terminal will also prompt asking whether the website was encrypted/secured. Recurring Payments – Recurring payments is used when entering transaction which are ongoing payments on a monthly basis

NASHVILLE PLATFORM HYPERCOM® T7

QUICK REFERENCE GUIDE

Retail Application ID: 067

VOICE AUTHORIZATION NUMBERS MC/VS AX

DISCOVER®/NOVUS

DC/CB OTHER CUSTOMER SUPPORT

PROGRAMMING INFORMATION Merchant Number ___________________________________________________________ Merchant ID (MID) ___________________________________________________________ Terminal ID (TID) ____________________________________________________________ Download Telephone Number__________________________________________________ Touch Tone or Rotary Dial ____________________________________________________

By choosing our terminal applications, you are taking advantage of industry leading Interactive Technology, which helps ensure the integrity of your transaction flow. Merchant Services has taken great care and effort to create applications that are robust and fast, yet easy to use. Our goal is to continue this tradition by listening to you. If you have any suggestions on features or functionality of our products, please e-mail us at

[email protected]

Please note that this is not a customer service line. Your message may not be responded to, but will be carefully read and considered as a potential enhancement.

mailto:[email protected]



DINING SALE (Swiped or Manually Keyed) Use this function to authorize and capture transactions for settlement. If the magnetic stripe is unreadable and the card is manually keyed, you must obtain a card imprint on the sales slip using a manual imprinter as verification that the card is not present





ENTER LAST 4 NO. OF CUSTOMER CARD

Key last 4 digit of card number and press Yes/Enter

VISA SALE EXPIRATION DATE MMYY


VISA SALE IMPRINT CARD

Press Yes/Enter

VISA SALE ENTER SERVER

Key server number and press Yes/Enter

VISA SALE ENTER TABLE NUMBER

Key table number and press Yes/Enter

VISA SALE BASE AMOUNT $0.00

Key base amount and press Yes/Enter

VISA SALE TIP AMOUNT $0.00

Key tip amount and press Yes/Enter

TOTAL $0.00 CORRECT ? YES OR NO

Verify totals and press Yes/Enter

VISA SALE TICKET / NVOICE NUMBER

Key ticket / invoice number and press Yes/Enter

VISA SALE TEAR NOW, PRESS ENTER

On approval, tear slip and have customer sign the receipt. Press Yes/Enter for customer copy. If CALL CENTER is displayed, call for voice authorization and enter the transaction as an Offline Sale.

APPROVAL 000000 Press Cancel to return to the idle prompt.

REFUND Use this function to issue a credit to the cardholder’s account for goods or services.


Press Refund




Press No/Clear for credit card refund or press Yes/Enter for debit card refund

VISA REFUND EXPIRATION DATE MMYY


VISA REFUND AMOUNT $0.00



VISA REFUND TRANSACTION ACCEPTED


DEBIT Use this function to authorize and capture a debit transaction for settlement. Note: Debit cards cannot be entered manually.


Press Debit

DEBIT SWIPE CUSTOMER CARD

Swipe debit card


Press Yes/Enter for debit card

EDS DEBIT BASE AMOUNT $0.00


VISA DEBIT TIP AMOUNT $0.00


EDS DEBIT CASH AMOUNT $0.00

Key cashback amount and press Yes/Enter


Verify total amount and press Yes/Enter

EDS DEBIT WAITING FOR PIN

Instruct customer to key PIN via PIN pad and press Enter . Do not ask customer for the PIN

TEAR NOW, PRESS ENTER On approval, tear slip and press Yes/Enter for customer copy

EDS DEBIT APPROVAL OK 000000


OFFLINE SALE Use this function to capture transactions when voice approval has been obtained. Sometimes referred to as a forced transaction.


Press Offline





VISA OFFLINE EXPIRATION DATE MMYY


VISA OFFLINE BASE AMOUNT $0.00


VISA OFFLINE ENTER APPROVAL CODE



VISA OFFL TRANSACTION ACCEPTED


OPEN TAB Use this function to authorize an open tab amount. Open tabs must be closed before settlement.


Press Open Tab or press Function 8 0 and Yes/Enter

OPEN TAB SWIPE CUSTOMER CARD




VISA OPEN TAB EXPIRATION DATE MMYY


VISA OPEN TAB AMOUNT $0.00

Key tab amount and press Yes/Enter


VISA OPEN TAB APPROVAL 000000


TIP ADJUSTMENT Use the function to adjust the tip amount for any transaction in the current unsettled batch.


Press Tip

1=INV 2=CARD 3=AMT 4=SERVER 5=SEQ


TIP ENTER INVOICE NUMBER


TIP 000000= $0.00

Verify displayed transaction and press Yes/Enter to add the tip amount

$0.00 ENTER TIP $0.00


$0.00 CORRECT ? YES OR NO

Verify total amount and press Yes/Enter if total is correct, or No/Clear if incorrect.

TRANSACTION ACCEPTED 000000= $0.00


REPRINT Use the function to reprint a transaction that is in the current batch.


Press Reprint







CLOSE TAB Use this function to close an open tab that is in the current batch.


Press Close Tab

1=INV 2=CARD 3=AMT 4=SERVER


CLOSE TAB ENTER INVOICE NUMBER


CLOSE TAB XXXXXXXXXXXXXXX

Verify transaction and press Yes/Enter

CLOSE TAB BASE AMOUNT $0.00


TIP AMOUNT $0.00 ENTER TIP $0.00



Verify total amount and press Yes/Enter if total amount is correct or press No/Clear to re-enter amount

TRANSACTION ACCEPTED Press Cancel to return to the idle prompt


VOID Use this function to delete a transaction that is in the current batch.


Press Void



VOID INVOICE NUMBER






VOID INVOICE NUMBER


ADJUSTING A TRANSACTION Use the procedures below to change the amount for the selected transaction.


Press Adjust














VIEW TOTALS Batch totals can be viewed at any time for the transactions in the current batch


Press Totals

TOTALS SALES 00 ITEMS $0.00


TOTALS REFUND 00 ITEMS $0.00


PRINT REPORTS Use this function to print detail or totals report


Press Reports

1=SERVER 2=AUDIT 3=SUMMARY 4=OPEN TAB

Press 1 , 2 , 3 , or 4 to select desired report, then follow additional prompts


Report is printing

SETTLE Use this function at the end of each day to settle the batch for payment and clear your terminal of transaction information.


Press Settle

SETTLE HOST NUMBER

Press Yes/Enter to settle all hosts

NET TOTAL $0.00 CORRECT ? YES OR NO


SETTLE OK000000000000




Restaurant Application ID: 067


DISCOVER®/NOVUS


PROGRAMMING INFORMATION Merchant Number ________________________________________________ Merchant ID (MID) ________________________________________________ Terminal ID (TID) _________________________________________________ Download Telephone Number _______________________________________ Touch Tone or Rotary Dial _________________________________________


[email protected]



08022004 QRG- © 2004 First Data Merchant Services Corporation. All rights reserved. All trademarks, service marks and trade names referenced in this material are the property of their respective owners.

NOTE: SOME PROMPTS MAY VARY BASED ON THE TERMINAL SETUP.

Cash Advance (Swipe or Manually Keyed): Use this function to authorize and capture cash advance transaction for settlement.



{card type} SALE EXPIRATION DATE MMYY


{card type} SALE ENTER BIN

Key Bin Number and press Yes/Enter

{card type} SALE AMOUNT $0.00


DIALING….. Terminal communicates with host for approval.

TEAR NOW, PRESS ENTER On approval, tear slip and have customer sign the receipt. Press Yes/Enter for customer copy. If CALL CENTER is displayed, call for voice authorization and enter the transaction as an Offline Sale.

{card type} SALE APPROVAL ######


Void: Use this function to delete a transaction that is in the current batch.


Press Void

1=INV 2=CARD 3=AMT 4=BIN 5=SEQ




###### $$.$$ CORRECT ? YES OR NO






Refund/Credit: Use this function to issue a credit to the cardholder’s account for goods or services.


Press Refund



{card type} REFUND EXPIRATION DATE MMYY


{card type} REFUND ENTER BIN


{card type} REFUND AMOUNT $0.00

Key refund amount and press Yes/Enter


{card type} REFUND TRANSACTION ACCEPTED


Post Authorization/Offline: Use this function to capture transactions when voice approval has been obtained. Sometimes referred to as a forced transaction.


Press Offline



{card type} OFFLINE EXPIRATION DATE MMYY


{card type} OFFLINE ENTER BIN


{card type} OFFLINE AMOUNT $0.00


{card type} OFFLINE ENTER APPROVAL CODE



{card type} OFFLINE TRANSACTION ACCEPTED


Duplicate Receipt: Use the function to reprint a transaction that is in the current batch.


Press Reprint






Terminal automatically returns to the idle prompt.

Edit Transaction: Use the procedures below to change the amount for the selected transaction.


Press Adjust













Authorization Only: Use this function to authorize transaction without affecting the batch..


Press Function

MERCHANT FUNCTION? Press 9 and Yes/Enter

AUTHORIZE SWIPE CUSTOMER CARD


{card type} AUTHORIZE EXPIRATION DATE MMYY


{card type} AUTHORIZE ENTER BIN


{card type} AUTHORIZE AMOUNT $0.00


DIALING…. Terminal communicates with host for approval.


{card type} AUTHORIZE APPROVAL OK 000000


View Batch Totals: Batch totals can be viewed at any time for the transactions in the current batch.


Press Totals

TOTALS SALES ## ITEMS $$.$$


TOTALS REFUND ## ITEMS $$.$$



Print Reports: Use this function to print a detail or totals report


Press Reports

1=BIN 2=AUDIT 3=SUMMARY

Press 1 , 2 , or 3 and Yes/Enter to select desired report. Follow any additional prompts.


Report is printing. Terminal automatically returns to idle prompt.

08022004 QRG- © 2004 First Data Merchant Services Corporation. All rights reserved. All trademarks, service marks and trade names referenced in this material are the property of their respective owners.

Settlement/Close: Use this function at the end of each day to settle the batch for payment and clear your terminal of transaction information.


Press Settle

NET TOTAL $XX.XX CORRECT ? YES OR NO


PROCESSING NOW… Terminal communicates with host for deposit.

SETTLE OK000000000000




Cash Advance Application ID: 067


DISCOVER®/NOVUS


PROGRAMMING INFORMATION Merchant Number ___________________________________________________________ Merchant ID (MID) ___________________________________________________________ Terminal ID (TID) ____________________________________________________________ Download Telephone Number__________________________________________________ Touch Tone or Rotary Dial ____________________________________________________


[email protected]



03/17/2004 QRG- © 2004 First Data Merchant Servicessm Corporation. All rights reserved. All trademarks and service marks referenced in this material are the property of their respective owners.

NOTE: SOME PROMPTS MAY VARY BASE ON THE TERMINAL SETUP. ACTIVATION: Use this procedure to activate a gift card for a specific dollar amount.

SWIPE CUSTOMER CARD Press Function

MERCHANT FUNCTION? Press 7 and then press Enter

1-SALE 2-ACT 3-ADDV 4-VOID 5-BAL 0-MORE

Press 2 and then press Enter

Terminal May Prompt: ENTER CLERK/SERVER

Key clerk/server number and press Enter

SWIPE CUSTOMER CARD Swipe Card **Manual entry of card number is not allowed.

AMOUNT $0.00 Key dollar amount and press Enter

DIALING…. Terminal will communicate to the host for approval.

TEAR NOW, PRESS ENTER Press Enter For customer copy.

APPR ##### SEQ ### Press Cancel to return to idle prompt.

REDEEM: Use this procedure to redeem (spend) a specific amount or the whole gift card amount.






Key clerk/server number and press Enter.

SWIPE CUSTOMER CARD Swipe card or key account number. Press Enter if account was manually keyed.





RELOAD: Use this procedure to reload/add any amount onto an already active gift card.












CASHOUT: Use this procedure if a consumer wants the balance on their gift card given back to them in cash.





1-CLSE 2-REPL 3-FUNC 4-CASH 5-RFUN 0-MORE







PAYOUT $$.$$ CONTINUE PRESS ENTER

Press Enter



BALANCE TRANSFER: Use this procedure to transfer the balance from an old/defective card to a new inactive card. Note: You cannot transfer funds to a card that is already active.









TYPE OLD CARD NUMBER Key account number and press Enter

SWIPE NEW CARD Swipe new card




CLOSE: Use this procedure to close all Gift Card transactions.







CLOSE BATCH? Y/N Press Enter for yes. The terminal will automatically return to the idle prompt.

BALANCE INQUIRY: Use this procedure to print the balance on any active gift card.











VOID: Use this procedure to void any Gift Card transaction in the current open batch







SEQ # Key sequence number and press Enter

VOID? Y/N VOID <trans type> $$.$$

Press Enter for yes.




REFUND: Use this procedure when merchandise is returned to the place of business. Note: You cannot issue a refund to a card that is already active.









SWIPE CUSTOMER CARD Swipe Card **Manual entry of card number is not allowed.





DUPLICATE RECEIPT: Use this procedure to reprint any Gift Card transaction in the terminal.

Last Receipt







1-REPRINT 2-REVIIEW 3-REPORTS


1-LAST 2-SEQ# Press 1 and then press Enter

TEAR NOW, PRESS ENTER Press Enter For customer copy. Terminal will automatically return to the idle prompt.

Any Receipt









1-LAST 2-SEQ# Press 2 and then press Enter

SEQ # Key sequence number and press Enter

TEAR NOW, PRESS ENTER Press Enter For customer copy. Terminal will automatically return to the idle prompt.

03/17/2004 QRG- © 2004 First Data Merchant Servicessm Corporation. All rights reserved. All trademarks and service marks referenced in this material are the property of their respective owners.

PRINT CLERK REPORTS: Use this procedure to print the transaction detail for Gift Card by clerk/server number.









1-SUMMARY 2-DETAIL 3-CLERK


ENTER CLERK/SERVER Key clerk/server number and press Enter Terminal will automatically return to the idle prompt.

PRINT DETAIL REPORT: Use this procedure to print the transaction detail for Gift Card.










Press 2 and then press Enter Terminal will automatically return to the idle prompt.

PRINT SUMMARY REPORT: Use this procedure to print the transaction totals for Gift Card.










Press 1 and then press Enter Terminal will automatically return to the idle prompt.

VIEW TRANSACTION DETAIL: Use this procedure to view all Gift Card transactions.











CLK: ## SEQ # ### <trans type> $$.$$

Press

CCCCCCCCCCCCCCC MONTH DD,YY HH:MM

Press Cancel to return to idle prompt.

FIRST DATA GIFT CARD HYPERCOM® T7/T7PLUS


Configuration 067

VOICE AUTHORIZATION NUMBERS MC/VS AX DISCOVER/NOVUS DC/CB GIFT CUSTOMER SUPPORT

PROGRAMMING INFORMATION Merchant Number ________________________________________________ Merchant ID (MID) ________________________________________________ Terminal ID (TID) _________________________________________________ Download Telephone Number _______________________________________ Touch Tone or Rotary Dial _________________________________________

By choosing our terminal applications, you are taking advantage of industry leading Interactive Technology, which ensures the integrity of your transaction flow. We have taken great care and effort to create applications that are robust and fast, yet easy to use. Our goal is to continue this tradition by listening to you. If you have any suggestions on features or functionality of our products, please e-mail us at

[email protected]



07072005 © 2003 First Data Merchant Services Corporation. All rights reserved. All trademarks, service


Food Stamp (FS) Sale Use this function to perform a FS Sale transaction. MMDDYY HH:MM Swipe Customer Card

Swipe Customer Card or Press A

Select Card Type 1-DB 2-EB

Press 2

Select EBT Type 1-FS 2-CA 3-VC

Press 1

Select Tran Type 1-Sale 2-Refnd 3-Bal

Press 1

Terminal May Prompt: Enter Clerk Id

Key clerk number and press Enter

EBT FS Sale Sale Amount $$.$$

Key Sale amount and press Enter

Terminal May Prompt: Enter Invoice #

Key invoice number and press Enter

Waiting for PIN Ask Cardholder to enter PIN # and press Enter

{Host Communication} Terminal communicates to host for approval.

Tear Now, Press Enter Press Enter

Approved ##### Press Cancel to return to idle prompt.

Food Stamp Refund Use this function to issue a Credit to a cardholder’s FS account.. No cash refund is allowed.

MMDDYY HH:MM Swipe Customer Card

Press Refund

Refund Swipe Customer Card

Swipe Card or manually enter Cardholder’s account #

Select Card Type 1-DB 2-EB

Press 2

Select EBT Type 1-FS 2- VC

Press 1



EBT FS Refund Amount $$.$$

Key return amount and press Enter




{Host Communication} Terminal communicates to host for approval.



Balance Inquiry (Food Stamp or Cash Account) Use this function to obtain a cardholder’s Account balance.


Press #

Swipe Customer Card Swipe Card or manually enter Cardholder’s account #

Select Card Type 1= DB 2= EB

Press 2

Select Card Type 1= FS 2= CA

Press 1 for Food Stamp or Press 2 for Cash


{Host Communication} Terminal communicates with host to retrieve balance.


Balance $$.$$ Press Cancel to return to idle prompt.

Food Stamp Voucher Clear Use this function to enter a Voice Authorized FS transaction into the terminal.


Press A

Swipe Customer Card Manually enter Cardholder’s account #


Press 2

Select EBT Type 1-FS 2-CA 3-VC

Press 3

Select Tran Type 1-Sale 2-Refnd

Press 1 for Sale or Press 2 for Refund



EBT FS VC Sale Sale Amount $$.$$

Key amount and press Enter



Enter Voucher # Enter voucher # and press Enter

EBT FS VC Sale Enter Approval Code

Key original approval code and press Enter




Cash Account (CA) Sale Use this function to perform a Cash Account sale, including a sale with cash back.


Press A

Swipe Customer Card Swipe Card or manually enter Cardholder’s account #


Press 2

Select Tran Type 1-Sale 2-Bal

Press 1



EBT CA Sale Sale Amount $$.$$

Key Sale amount and press Enter

Cash Back Amount? Enter Cash Back Amount and press Enter

Total $$.$$ Correct? Y or N

Press Enter







EBT Void Use this function only to void the last EBT transaction this can occur only immediately after the original EBT transaction.


Press Void

1= Inv 2= Card 3= Amt 4= Clerk 5= Seq







Press Enter



Notes: The following transaction types are supported by EBT: Food Stamp -- Sale, Refund, Balance Inquiry, Voucher Clear (for sale or refund), and (Nashville and South only) Void Last. Cash Benefit -- Sale with or without Cash Back, Withdrawal, Balance Inquiry, and (Nashville and South only) Void Last. EBT transactions can be either swiped or manually entered. A cardholder’s account number may be manually entered if the stripe cannot be read, provided the card is present. Void Last Transaction may be used only for the immediate past EBT transaction, before any other transaction is attempted. . Prompts may differ depending on options selected.

07072005 © 2003 First Data Merchant Services Corporation. All rights reserved. All trademarks, service


EBT PROGRAM POLICIES AND GUIDELINES • Retailer must comply with the provisions of the Retailer

Agreement and with the U.S. Department of Agriculture’s Food and Nutrition Service (FNS) Food Stamp Program Guidelines.

• Retailers are not allowed to set a minimum dollar amount for an EBT transaction.

• Cardholder must enter his own PIN. Under no circumstances may a retailer or a retailer’s employee enter a cardholder’s PIN.

• The retailer must give the cardholder a printed receipt for each transaction. When a paper voucher is used, the cardholder must be given a copy of the voucher.

• Retailers must submit all EBT transactions on-line. Paper vouchers must be keyed into the terminal by a Voucher Clear transaction (Sale or Refund) within ten (10) days.

• Refunds made to Cash Accounts must be given in cash or store credit. There is no electronic transaction to issue a refund to a Cash Account.

• Refunds given to Food Stamp accounts must be given as a credit to the cardholder’s account.

VOUCHER CLEAR TRANSACTIONS Paper vouchers are used when the POS terminal is not working or the EBT host system is not available and the merchant needs to perform Food Stamp purchase and refund transactions. Vouchers are used only for Food Stamp purchases and refund transactions, not for Cash Account transactions. Once the terminal/EBT Host is working (within 10 days) the voucher must be entered into the terminal using the voucher clear procedure. Until this is done, the merchant will not be paid. General Procedures – The cardholder must be present at the time of the transaction, and must present a valid EBT card. Under no circumstances should a transaction be called into the Audio Response Unit (ARU) unless the card is present. Vouchers are to be accepted only for valid food stamp eligible goods. NO EXCEPTIONS. Completion of a Voucher – For a voucher to be honored, it must be signed by the cardholder whose name appears on the card. If a merchant completes a food stamp transaction for someone other than the cardholder, the amount of the purchased may be debited from the merchant’s bank account. To be sure of your customer, verify the signature on the back of the EBT card. If any information on the voucher is falsified or altered (such as signature, card numbers, dates, or amount of purchase) the amount of the purchase may be debited from the merchant’s bank account if there is a complaint. If mistakes are made on the voucher form, the voucher should be destroyed and a new one completed with the client’s signature and date. No cross-outs should be made on the voucher (e.g., crossing out a card number and keying a different number). Such cross outs will be considered an alteration of the voucher form. EBT TRANSACTION ERROR MESSAGES INVALID MERCHANT ID Merchant calls Client Services to confirm Merchant setup If setup is correct, call number on back of card. INVALID TRANSACTION Cardholder calls number on back of card. INVALID ACCOUNT NUMBER Cardholder calls number on back of card. DECLINED Cardholder calls number on back of card. TRANSACTION NOT ALLOWED Cardholder calls number on back of card. PIN TRY EXCEEDED Cardholder calls number on back of card. PLEASE RETRY Try again; if not successful, merchant calls Help Desk. SYSTEM ERROR. Merchant calls Help Desk. DBT SW INV MER ID Merchant calls Help Desk. PIN XLATE ERR Merchant calls Help Desk. HOST KEY ERR Merchant calls Help Desk. DEBIT T.O. RETRY Try again; if not successful, merchant calls Help Desk.

FIRST DATA MERCHANT SERVICES

NASHVILLE HYPERCOM® T7


VOICE AUTHORIZATION NUMBERS

MC/VS

AX

DISCOVER®/NOVUS

DC/CB

EBT Please call the number on back of the customer’s card.

CUSTOMER SUPPORT

PROGRAMMING INFORMATION MC/VS Merchant Number __________________________________________

EBT Merchant FNS Number _________________________________________ (Required only for food stamps)

Merchant ID _________________________Terminal ID (TID)_______________ Download telephone Number_________________________________________

By choosing our terminal applications, you are taking advantage of industry leading technology, which helps ensure the integrity of your transaction flow. Merchant Services has taken great care and effort to create applications that are robust and fast, yet easy to use. Our goal is to continue this tradition by listening to you. If you have any suggestions on features or functionality of our products, please e-mail us at

[email protected]



NOTE: SOME PROMPTS MAY VARY BASE ON THE TERMINAL SETUP

070903 ©2003, TeleCheck Services, Inc. All rights reserved. All trademarks, service marks and trade names referenced in this material are the property of their respective owners.

.

SALE Use this procedure to process a check sale

SWIPE CARD FOR SALE Press Check

SLIDE CHECK Slide the check through the checkreader or press Enter to enter MICR data manually

ROUTING NUMBER Key the routing number (first set of number on the bottom of the check) and press Enter

ACCOUNT NUMBER Key the account number (second set of number on the bottom of the check) and press Enter

CHECK NUMBER Key the check number and press Enter

PERSONAL BUSINESS

Press σ under appropriate option

AMOUNT OF CHECK $0.00

Key check amount and press Enter

‘PROMPT REQUESTS’

If prompted, enter the following: - Product code and press Enter - Swipe the DL/ ID type and press Enter - Enter the ID number and press Enter - Second ID type and press Enter - Second ID number and press Enter - Date of Birth (D.O.B) mmddyy or mmddyyyy and press Enter - Name and press Enter - Home phone and press Enter - Work phone and press Enter - Address and press Enter - City and press Enter - State and press Enter - ZIP code and press Enter - Expiration Date and press Enter - Initials and press Enter - Clerk ID and press Enter

KEEP CHECK 4 DEPOSIT APPROVED 0000

If approved, write four-digit approval code and the Merchant Identification number on check and keep for deposit (be sure to follow all Warranty Requirements). Press Clear to return to the idle prompt

RESPONSE CODES XXXX

For non-approved transactions see the “response codes” section

STATE ID TYPE CODES

United States Driver’s License: 25 Alabama 52 Louisiana 65 Oklahoma 55 Alaska 56 Maine 67 Oregon 20 Arizona 79 Maryland 78 Pennsylvania 27 Arkansas 87 Massachusetts 70 Puerto Rico 23 California 40 Michigan 74 Rhode Island 26 Colorado 64 Minnesota 72 South Carolina 28 Connecticut 77 Mississippi 73 South Dakota 33 Delaware 66 Missouri 86 Tennessee 93 Dist. of Columbia 68 Montana 89 Texas 35 Florida 63 Nebraska 88 Utah 42 Georgia 38 Nevada 83 Vermont 44 Hawaii 47 New Hampshire 16 Virgin Islands (U.S.) 43 Idaho 53 New Jersey 82 Virginia 45 Illinois 39 New Mexico 92 Washington State 46 Indiana 69 New York 98 West Virginia 49 Iowa 75 North Carolina 94 Wisconsin 57 Kansas 36 North Dakota 99 Wyoming 59 Kentucky 60 Ohio

Canadian Driver’s License:

21 Albert a 31 Newfoundland 81 Prince Edward Is. 11 British Columbia 37 Northwest Territories 71 Quebec 61 Manitoba 41 Nova Scotia 58 Saskatchewan 13 New Brunswick 51 Ontario 91 Yukon

Other: 97 Military ID

19 Business Check 76 Australia, Guam or New Zealand

REQUIRED IDENTIFICATION Identification is required for personal checks when prompted by the terminal. No ID is required for company checks. The following are acceptable:

• Permanent, valid, unexpired driver’s license from anywhere in the U.S., Canada, Puerto Rico or U.S. Virgin Islands (with exception of New Hampshire).

• Current, valid U.S. Military ID (use the Social Security number on the Military ID with exception of Michigan, Ohio and Rhode Island).

• Permanent, valid, unexpired state-issued non-driver’s ID (only if a driver’s license or military ID is unavailable).

The signature and physical description of the check writer must reasonably correspond to any signature or description contained in the ID

FOR WARRANTY REQUIREMENTS: Determine whether the check presented is a personal or a company check. When both the name of a person and the name of a company appear on the check, it should be considered a company check. No ID is required for company checks. Make sure the check meets all warranty requirements by following the example below:

This information must be written on the check: Merchant Identification Number / Clerk’s Initials / Approval Code

Name Imprinted by check manufacturer;

no starter checks

Address Physical address;

if P.O. Box, write in full address

Phone Number Home or business with area code;

may be handwritten

Financial Institution Drawn on U.S., Canadian, Puerto Rican

or U.S. Virgin Islands bank

For Manual MICR Entry

Use these numbers from left to right for MICR ID

Check Number Date MO/DAY/YR (no pre- or postdates) First Party Payable to subscriber Amount Figures and words must agree Signature The signature must reasonably correspond to the name imprinted on the check

Note: Any alterations to the check must be made and initialed by the check writers


RESPONSE CODES Approved 1234 Approved transactions are assigned a four-digit code. Approval code must be written or franked on check. The warranty applies for the full face value of check or up to the pre-established warranty maximum, provided all warranty requirements are met (see “Warranty Requirements” on reverse). Approval code may include the following: 1.) Several characters of check writer’s name or company name to verify against name on check 2.) “Preferred” instead of “Approved” to indicate check writer’s preferred status 3.) A “+” to indicate a TeleCheck warranty applies for the full face value of check.

If name in authorization response does not match name(s) imprinted on check, verify ID and call TeleCheck Authorization Center for assistance.

Code 3 - Please give the check writer a courtesy card. Also give the check writer the referral/record number if it prints. TeleCheck has no negative information on the check writer or company, but the check falls outside established guidelines that TeleCheck will warrant at this time.

Code 4 - Please give the check writer a courtesy card. Also give the check writer the referral/record number if it prints. TeleCheck has information on file that prevents warranty of any check from this check writer or company at this time.

Code 40:Lost/Stolen - Please give check writer a courtesy card. TeleCheck has information on file which indicates that this ID or check has been reported lost or stolen.

Check Invalid - Please give check writer a courtesy card. Check does not comply with accepted check printing standards.

Data Entry Error: Retry Request - A data entry error was made. Please verify ID and enter authorization request again.



TELECHECK® PAPER WARRANTY CHECK SERVICE

VOICE AUTHORIZATION NUMBERS MC/VS AX DISCOVER/NOVUS DC/CB OTHER CUSTOMER SUPPORT

PROGRAMMING INFORMATION Merchant Number _____________________________________________ Merchant ID (MID)_____________________________________________ Terminal ID (TID)______________________________________________ Download Telephone Number____________________________________ Touch Tone or Rotary Dial ______________________________________


[email protected]

Please note that this is not a customer service line. Your message may not be responded to, but will be carefully read and considered as a potential enhancement. to, but will be carefully read and considered as a potential enhancement.



REQUIRED IDENTIFICATION Identification is required for personal checks when prompted by the terminal. No ID is required for company checks. The following are acceptable: • Permanent, valid, unexpired driver’s license from anywhere in the

U.S., Canada, Puerto Rico or U.S. Virgin. • Current, valid U.S. Military ID (use the Social Security number on the

Military ID). • Permanent, valid, unexpired state-issued non-driver’s ID (only if a

driver’s license or military ID is unavailable). The signature and physical description of the check writer must reason-ably correspond to any signature or description contained in the ID.

ECA® RESPONSE CODES Approved 1234 Approved transactions are assigned a four-digit code. For Electronic Checks: Approval code is printed on receipt. The warranty applies for the face value of approved check or warranty maximum provided all warranty requirements are met. For Paper Checks: Approval code must be written or franked on check. The warranty applies for the full face value of check or up to the pre-established warranty maximum, provided all warranty requirements are met (see “Warranty Requirements” on reverse). Approval code may include the following: 1.) Several characters of check writer’s name or company name to verify against name on check 2.) “Preferred” instead of “Approved” to indicate check writer’s preferred status 3.) A “+” to indicate a TeleCheck warranty applies for the full face value of check.

If name in authorization response does not match name(s) imprinted on check, verify ID and call TeleCheck Authorization Center for assistance.

Approved 1234 – Keep Check for Deposit - Keep the check for manual bank deposit.

Code 3 - Please give the check writer a courtesy card. Also give the check writer the referral/record number if it prints. TeleCheck has no negative information on the check writer or company, but the check falls outside established guidelines that TeleCheck will warrant at this time.

Code 4 - Please give the check writer a courtesy card. Also give the check writer the referral/record number if it prints. TeleCheck has information on file that prevents warranty of any check from this check writer or company at this time.

Code 40:Lost/Stolen - Please give check writer a courtesy card. TeleCheck has information on file which indicates that this ID or check has been reported lost or stolen.

Check Invalid - Please give check writer a courtesy card. Check does not comply with accepted check printing standards.

Data Entry Error: Retry Request - A data entry error was made. Please verify ID and enter authorization request again.

STATE ID TYPE CODES United States Driver’s License:

25 Alabama 52 Louisiana 60 Ohio 55 Alaska 56 Maine 65 Oklahoma 20 Arizona 79 Maryland 67 Oregon 27 Arkansas 87 Massachusetts 78 Pennsylvania 23 California 40 Michigan 70 Puerto Rico 26 Colorado 64 Minnesota 74 Rhode Island 28 Connecticut 77 Mississippi 72 South Carolina 33 Delaware 66 Missouri 73 South Dakota 93 Dist. of Columbia 68 Montana 86 Tennessee 35 Florida 63 Nebraska 89 Texas 42 Georgia 38 Nevada 88 Utah 44 Hawaii 47 New Hampshire 83 Vermont 43 Idaho 53 New Jersey 16 Virgin Islands (U.S.) 45 Illinois 39 New Mexico 82 Virginia 46 Indiana 69 New York 92 Washington State 49 Iowa 75 North Carolina 98 West Virginia 57 Kansas 36 North Dakota 94 Wisconsin 59 Kentucky 68 Montana 99 Wyoming

Canadian Driver’s License:

21 Alberta 31 Newfoundland 81 Prince Edward Is. 11 British Columbia 37 Northwest Territories 71 Quebec 61 Manitoba 41 Nova Scotia 58 Saskatchewan 13 New Brunswick 51 Ontario 91 Yukon

Other:

97 Military ID 19 Business Check 76 Australia, Guam or New Zealand

Exception Procedures Manual MICR Entry • When prompted, enter all numbers printed on the bottom of the

check (from left to right), then press YES/ENTER. • When prompted, enter check number (printed on top right corner

of check), then press YES/ENTER. • The Hypercom® terminal will automatically prompt for the next

appropriate step. Alpha Character Entry • While holding down the ALPHA/SHIFT key press the desired keys

to make letters. For example: To generate the letter E, hold down the ALPHA/SHIFT

key press the blue SETTLE key. Clear / Correct Entry • Pressing the NO/CLEAR key removes all characters entered on

the display. • Pressing the ← key removes characters one at a time

to correct input.

For non-ECA transactions: Determine whether the check presented is a personal or a company check. When both the name of a person and the name of a company appear on the check, it should be considered a company check. No ID is required for company checks. Make sure the check meets all warranty requirements by following the example below:

This information must be written on the check: Merchant Identification Number / Clerk’s Initials / Approval Code

Name Imprinted by check manufacturer;

no starter checks

Address Physical address;

if P.O. Box, write in full address

Phone Number Home or business with area code;

may be handwritten

Financial Institution Drawn on U.S., Canadian, Puerto Rican

or U.S. Virgin Islands bank

For Manual MICR Entry

Use these numbers from left to right for MICR ID

Check Number Date MO/DAY/YR (no pre- or postdates) First Party Payable to subscriber Amount Figures and words must agree Signature The signature must reasonably correspond to the name imprinted on the check Company Check Signature may differ from imprinted name

Note: Any alterations to the check must be made and initialed by the check writers

FOR WARRANTY REQUIREMENTS:



SALE Use this function to authorize and capture a check transaction for settlement if processed through the TeleCheck Electronic Check Acceptance® (ECA®) Service 1. Insert check in check reader 2. If prompted to REINSERT, attempt to read check again, making sure

right edge is properly aligned. 3. If prompted to Manually Enter, see “Manual MICR Entry” procedures. 4. Key the check number and press [YES/ENTER] 5. Press [YES/ENTER] if the check is a personal check or press

[NO/CLEAR] if the check is not a personal check. 6. Key clerk number and press [YES/ENTER] 7. Key in dollar amount of check transaction and press [YES/ENTER]. 8. Swipe driver’s license through vertical slot or enter driver’s license/

other approved ID information and press [YES/ENTER] 9. Key in the two-digit state code and press [YES/ENTER] 10. Key check writer’s birth date (MMDDYYYY) and press [YES/ENTER] 11. Key check writer’s social security number and press [YES/ENTER] 12. Key home phone number and press [YES/ENTER] 13. Key zip code and press [YES/ENTER] 14. A merchant receipt will print if transaction is approved for ECA. Have

check writer sign merchant receipt. Then press [YES/ENTER] to print customer receipt.

15. If check writer signed receipt: The merchant will stamp “VOID” on the front of the check and return the check to the customer and keep signed receipt for your records.

16. If check writer refuses to sign receipt: the ECA Transaction has to be “VOIDED” and the merchant should review check for warranty requirements and keep check for deposit.

17. If no receipt prints: An approval code or a response code will be displayed. If approved, write four-digit approval code and the merchant identification number on the check and keep it for deposit (be sure to follow all “Warranty Requirements” on back). For non-approved transactions, see “Response Codes” section.

VOID - Use this function to void/delete a check transaction that is in the current batch. 1. Press [VOID] 2. Press [6] for CHECK. 3. Key check number and press [YES/ENTER] 4. Verify transaction, press [YES/ENTER] to void the displayed transaction or press [CANCEL] to return to idle prompt. 5. Tear slip and have customer sign the receipt, press [YES/ENTER] for customer copy 6. Press [CANCEL] to return to idle prompt. ADJUSTING A TRANSACTION Use the function to change the amount for the selected transaction. 1. Press [ADJUST] 2. Press [ 6 ] for CHECK 3. Key check number and press [YES/ENTER] 4. Verify totals, press [YES/ENTER] if the totals is correct or press

[NO/CLEAR] if total is incorrect 5. Key new amount and press [YES/ENTER] 6. Adjust Accepted. Press [CANCEL] to return to idle prompt

BATCH REVIEW Use this function to view the transaction in the current unsettled batch. 1. Press [BATCH REVIEW] 2. Use the [ ← ] to scroll through the displayed transaction or press

[ENTER] to view the next transaction in the current batch. PRINT AUDIT REPORT Use this function to print totals and grand totals of all the transactions in the current unsettled batch. 1. Press [REPORTS] 2. Press [2] and [ENTER] for AUDIT 3. Press [2] and [ENTER] for CHECK 4. Prints audit report of check transaction in the current batch. CLOSE THE BATCH Use this function at the end of each day to settle the batch for payment and clear your terminal of transaction information 1. Press [SETTLE] 2. Press [YES/ENTER] to settle for all hosts 3. Verify net totals and press [YES/ENTER] if the total is correct or press

[NO/CLEAR] to exit 4. The transaction has been settled for payment. Press [CANCEL] to return to

the idle prompt



THE TELECHECK ELECTRONIC CHECK

ACCEPTANCE® (ECA®) SERVICE


DISCOVER®/NOVUS


PROGRAMMING INFORMATION Merchant Number_____________________________________________ Merchant ID (MID) ____________________________________________ Terminal ID (TID) _____________________________________________ Download Telephone Number ___________________________________ Touch Tone or Rotary Dial _____________________________________


[email protected]


SALE (Swiped or Manually Keyed): Use this function to authorize and capture a check transaction for settlement.

MMM DD, YY HH:MM Swipe Customer Card

Press Check

ECA WRNT ECA Insert Check Now

Insert check into check reader

Re-Insert Check Insert check into check reader again

Amount 0.00 Key total amount and press Enter

Driver’s Lic or ID # Swipe license/id or key license id number and press Enter

Terminal May Prompt: Enter Phone # Enter Invoice # Enter Clerk Id#

Key home phone number and press Enter Key invoice number and press Enter Key clerk number and press Enter

{Host Communication} Terminal communicates to host for approval

Tear Now, Press Enter Tear slip and have customer sign the receipt. Press Enter to print customer receipt.

ECA Sale Approval #####

Press Cancel to return to the idle prompt. A merchant receipt will print if the sale is approved for ECA. Have the check writer sign the receipt and then press Enter to print customer receipt If check writer sign receipt, the merchant will stamp “VOID” on the front of the check and return the check to the customer and keep the signed receipt for your records If the check writer refuses to sign the receipt, the ECA transaction has to be “VOIDED” and the merchant should review check for warranty requirements and keep check for deposit. If no receipt prints, an approval code or response code will be displayed. If approved, write four-digit approval code and TeleCheck subscriber number on check and keep for deposit (be sure to follow all “Warranty Requirements” on back). For non-approved transactions, see “Response Codes” section.

01212004 QRG- © 2003 First Data Merchant Services Corporation. All rights reserved. All trademarks and service marks referenced in this material are the property of their respective owners.

Duplicate Receipt: Use this function to reprint the last transaction or any transaction stored in the terminal’s memory.


Press Reprint

1=INV 2=CARD 3=AMT 4=CLERK 5=SEQ 6=CHECK

Press 6 and press Enter

Reprint Enter Check Number

Key check number and press Enter

Printing…Please Wait Reprint Complete


Void: Use this function to void any transaction in the current, unsettled batch.


Press Reprint

1=INV 2=CARD 3=AMT 4=CLERK 5=SEQ 6=CHECK


Reprint Enter Check Number

Key check number and press Enter

{seq #} $$.$$ Correct? Yes or No

Press Enter

Tear Now, Press Enter Tear slip and have customer sign the receipt. Press Enter to print customer receipt.

Transaction Accepted Terminal displays host response

Inv Seq Check # Press Cancel to return to the idle prompt

REPORTS Various types of detail and totals reports can be generated for transactions in the current batch (transactions that have not yet been settled).


Press Reports

1=Clerk 2=Audit 3= Summary


1 = Credit 2 = Checks Press 2 and press Enter

Printing…Please Wait Printing Complete


FIRST DATA MERCHANT SERVICES

NASHVILLE HYPERCOM® HYPERCOM T7 SERIES


TeleCheck CPOECA Config. 067

VOICE AUTHORIZATION NUMBERS TELECHECK 1-800-366-5010

MC/VS

AMEX

DISCOVER/NOVUS

DC/CB

OTHER

CUSTOMER SUPPORT

PROGRAMMING INFORMATION Merchant Number ________________________________________________________________

Merchant ID (MID) ________________________________________________________________

Terminal ID (TID) _________________________________________________________________

Download Telephone Number _______________________________________________________

Touch Tone or Rotary Dial _________________________________________________________


[email protected] Please note that this is not a customer service line. Your message may not be responded to, but will be carefully read and considered as a potential enhancement.


note: some prompts may vary base on the terminal …...s = cvv2 sho uld b e on the card, t merchant...

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