not protectively marked aspiring leaders for teaching and learning session 3: managing and...
TRANSCRIPT
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Aspiring Leaders for Teaching and Learning
Session 3: Managing and monitoring the performance of the team and individual
Jacky King
27th January 2014
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Quick task…
Please draw a picture that represents your feelings about
Great Team Meetings
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Quick task…
Please draw a picture that represents your feelings about
Poor Team Meetings
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Learning Objectives
By the end of the session Aspiring Leaders (and Coaches where present) will have:
• Been introduced to ways of making best use of team meetings to support improvement; getting the link between team performance and pupil outcomes
• Begun to develop an understanding of how to evaluate and lead teams
• Considered own personal team roles and characteristics
• Carried out a Performance Analysis of a real team
• Considered strategies for Coaching an improving or underperforming individual / team
• Considered how to manage difficult team behaviours
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– 15 –
Team Development
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Effective Team Behaviours:
Teams have creativity and ingenuity…None of us is as smart as all of us
Suspend judgementon what’s possible
Produce
Extraordinary
Results!
Share a visionof greatness
Remove mental limitations
Commit to continuous improvement
CompensateForweaknesses
Trust eachother
ComplementStrengths
Aim high – refuse to accept second best
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High Performing Teams
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When teams get together to perform a task, they can go through several stages of team development
Performance
Time
Forming
Storming
Norming
Performing
Adjourning
Source: Tuckman et al
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When teams get together to perform a task, they can go through several stages of team development
Performance
Time
Forming
Storming
Norming
Performing
Adjourning
Source: Tuckman et al
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In FORMING, teams often ignore feelings – a facilitator might observe:
People are exploring their dependencies and roles
Team members
Sat back
All want air time
Personal agendas
Testing authority
Sizing each other up
Wondering about inclusion & trust
Team Behaviours
Feelings of excitement, anticipation, optimism
Feelings of suspicion, fear, anxiety about job ahead
Self orientation
Identification of the task
Exploration & discovery of how to interact with one another as a group
Politeness Objectives
& agenda mismatch
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In STORMING, feelings start to surface – a facilitator might observe:
Team Members
Out of their box
Conflicting Ideas or opinions
Not much building
Confrontation
Churning
Hostility
Dissatisfaction
Crisis mode
Adjustment anxiety
Team Behaviours
Realise size & complication of tasks ahead
Disparity between hopes & reality
Power control conflict
Defining mission goals, roles, strategies, activities
Doubts about team success
Frustration about time to get things done, waves of emotion
Team output is reduced
PassionFor me
TaskConflict
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In NORMING, teams display a degree of group cohesion – a facilitator might observe:
A common spirit emerges around the outcome
Team Members
Cohesion around shared goals
We all have a role to play
We’ve all got something to contribute
More comfort in giving & receiving feedback
Taking ownership of the problem
Resolution of conflict
Reconciliation
Team Behaviours
Understanding/Buy-in
Cooperation overcomes competition
Sharing responsibility
Building confidence
Developing trust & respect for each other
Begin to develop team values
Show of affection
Acceptance of diversityConstructive independence
Conscious use of process
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In PERFORMING, Teams interdependence becomes evident – a facilitator might observe:
Team Members
Active teamwork
Support
Volunteering
I don’t feel threatened - “My time will come.”
Shared leadership
Comfortable with others
Team Behaviours
Diagnosis and problem solving
Decision making
Rapid progress
‘Reading from the same page’
Performance soars
Team success
Trust and openness are shown within the team
Passion forTeam results
Interdependence
Unconscious use
of process
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What’s your Style?
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Beckherd’s Model: Team Hierarchy
What do you want to achieve?
How do you keep people on task?
How do you keep people on task?
How do you decide who does what?
How do you resolve conflict?
How do you resolve conflict?
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– 17 –
What do you want to achieve?
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Vision Lessons• It requires some effort to see something from a different
perspective
• It can be difficult to maintain the vision of the new perspective
• You can become confused
• Analysis Paralysis: the longer you stare at it the more it moves
• Different people see different things from the same image
• It can be difficult for others to appreciate your perspective; or for you to appreciate theirs!
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Beckherd’s Model: Team Hierarchy
How do you decide who does what?
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Team roles are defined by
Remodelling Resources v6.0 – Section 5 Remodelling Skills – Page 10
John Adair
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– 12 –BelbinBELBIN Team-Role Type Contributions Allowable Weaknesses
PLANT
Creative, imaginative, unorthodox. Solves difficult problems.
Ignores incidentals. Too pre-occupied to communicate effectively.
CO-ORDINATOR
Mature, confident, a good chair-person. Clarifies goals, promotes decision-making, delegates well.
Can often be seen as manipulative. Off loads personal work.
MONITOREVALUATOR
Sober, strategic and discerning. Sees all options. Judges accurately.
Lacks drive and ability to inspire others.
IMPLEMENTER
Disciplined, reliable, conservative and efficient. Turns ideas into practical actions.
Somewhat inflexible. Slow to respond to new possibilities.
COMPLETERFINISHER
Painstaking, conscientious, anxious. Searches out errors and omissions. Delivers on time.
Inclined to worry unduly. Reluctant to delegate.
RESOURCEINVESTIGATOR
Extrovert, enthusiastic, communicative. Explores opportunities. Develops contacts.
Over - optimistic. Loses interest once initial enthusiasm has passed.
SHAPER
Challenging, dynamic, thrives on pressure. The drive and courage to overcome obstacles.
Prone to provocation. Offends people's feelings.
TEAMWORKER
Co-operative, mild, perceptive and diplomatic. Listens, builds, averts friction.
Indecisive in crunch situations.
SPECIALIST
Single-minded, self-starting, dedicated. Provides knowledge and skills in rare supply.
Contributes only on a narrow front. Dwells on technicalities.
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Using the Belbin Handoutcan you identify
roles in your team?
What’s your role?
Activity
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Quick task…
What did you think?
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Beckherd’s Model: Team Hierarchy
How do you keep people on task?
How do you keep people on task?
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Teams generally FAIL when team members do not:
• Understand or accept a team’s purpose or goals
• Know or stick to their roles and responsibilities (even though they may be flexible)
• Understand how to complete their tasks (process) or how to work as a part of the team (norms and values) and
• Have the necessary technical or team skills (member, facilitator, leader), or the necessary resources
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– 15 –
Vince
Add slide aboutTEAM ROLES
What Type of Thinker are you?
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David Kantor’s “Four Player System” introduces four “moves” that occur in our conversations
Propose
Bystand
Oppose
Follow
(Adapted from David Kantor, 1995)Remodelling Resources v6.0 – Section 5 Remodelling Skills – Page 45
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The 4 “moves” explained
Follow
•To support a Propose or an Oppose, and endorse/validate it
•To give additional reasons
•Without support it’s not possible to have action
Remodelling Resources v6.0 – Section 5 Remodelling Skills – Page 46
Oppose
•A stance in relation to a Propose
•To bring correction into the conversation
Bystand
•To provide perspective to the group about what’s going on
•To bring perspective to a conversation
Propose
•To introduce an idea/action/ change/perspective
•To bring into a conversation something with force
•To help to give direction to a conversation
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Effective facilitation requires a number of beliefs:
• The team has all the capability and knowledge it needs to improve itself.
• Facilitation is creating a process which allows the team to develop their potential. It is not adding content
• Facilitation is about the team learning, not the facilitator teaching.
• It’s about people discovering what they know rather than being told what they don’t
• Anything that anyone does is the best possible contribution they can make to developing the team.
• This means everything is taken as a serious contribution Richardson, Macneish and Lane, 1997
Remodelling Resources v6.0 – Section 5 Remodelling Skills – Page 9
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The facilitator’s PRIMARY role is to manage the PROCESS of a group and NOT to add CONTENT
Remodelling Resources v6.0 – Section 5 Remodelling Skills – Page 11
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The facilitator must watch for potential pitfalls
Remodelling Resources v6.0 – Section 5 Remodelling Skills – Page 12
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Beckherd’s Model: Team Hierarchy
How do you resolve conflict?
How do you resolve conflict?
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Quick task…
Please discuss with a partner some of the difficult behaviours
you might encounter
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The objector… a team member who always points out the difficulties
•Ask them to suggest a solution to the difficulty they have identified
•View them as a resource against whom to bounce ideas and suggestions
•Be prepared for the negative – and use it to improve an idea
•Regard the statement of difficulty as an invitation to build, not as an obstacle
Difficult scenarios: 1
Remodelling Resources v6.0 – Section 5 Remodelling Skills – Page 21
The dominator… an individual dominating the Meeting
•Take control constructively
•Call on other delegates by name
•Thank, restate pertinent points and move on
•Avoid eye contact
•Use your physical position in the room
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Difficult scenarios: 2
The silent one A non-contributing member
• Don’t put pressure on the participant• Acknowledge their contributions – every
time they speak• Give a non-verbal invitation to speak• Ask them if they agree with what’s being
said• Capitalise on their knowledge and
personality• Talk to the reluctant participant (outside
the meeting)
The “know all”An “expert”
• Don’t react defensively – respect what they can offer
• Use the person’s expertise – but set limits
• Encourage the expert to listen• Invite the expert to present formally• Give the expert an official role in
answering people’s questions
Remodelling Resources v6.0 – Section 5 Remodelling Skills – Page 22
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Difficult scenarios: 3
The cynic“I’ve heard it all before”
• Don’t get defensive or angry
• Find some merit in what they are saying
• Bring them in when you want them to speak
• Encourage them to concentrate on the positive
• Talk to them privately – find out if they are upset or annoyed
• Use the rest of the group to give different viewpoints
The fightersConflict between two team Members
• Don’t intervene too early• Emphasise points of agreement,
minimise points of disagreement• Direct delegates’ attention to the
objectives of the meeting• Shelve or park the issue for the moment• Draw others into the discussion to
reduce the one-to-one element• De-personalise
Remodelling Resources v6.0 – Section 5 Remodelling Skills – Page 23
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Please use post-its to offer any other suggestions to counteract the
behaviours
Activity
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There are ways to overcome blocks or barriers…
Remodelling Resources v6.0 – Section 5 Remodelling Skills – Page 18
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The Art of Reflection
We do not learn from experienceWe learn from
reflecting on experience
Dewey
88
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Regular reviews of team performance will enhance the team’s effectiveness
• Getting into the habit of reviewing meetings is helpful.
• What worked well (www) and Even better if (ebi) is a good model
• Agreeing team ground rules for behaviour will focus attention on helpful and not so helpful behaviours.
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Review
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Regular Team Learning Reviews
Action Plan
Deliverables
Progress ofactivities
Gaps
Objectives
Issues
Concerns
WWW/EBI
What
Identify
Produce
What does success look
like for us
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Team Building Blocks
Agreed goals and clear objectivesGroup/team goals defined.Individuals know their contribution to team output.
Individual rolesRole clarity of each member.If dynamic – regular update/review.
Values:Group/team values identified/known.Group works to them.Individuals know and agree.
Mutual support and trustIndividuals take responsibility for others behaviour/output.Members trust each other’s actions.Members minimize internal checking processes.
Sound Management proceduresEstablished management process understood and used.Members free to input/comment on management process effectiveness
Appropriate LeadershipStyle/approach is flexible/responsible to specific situations/conditions.Style balances commitment to task/team/individuals
Openness and ConfrontationMember’s feel/are free to comment on group/individual activity.No hidden agendas/running scores.Issues ‘on the table’ as a working style.
Individual developmentDevelopment of individuals a priority.Shared responsibility management/self.Growth plans identified/ actioned.
Inter Group relationsGroup/team interfaces managed.Cross functionality encouraged.Inter team working fostered/recognized/rewarded.
CommunicationsOpen and challengeable.Communication effectiveness monitored.Culture of ‘information availability’.Communication updates a regular process.
Regular ReviewMechanism/attitudes in place to review good as well as poor results.Culture of continuous improvement.Performance reviews of individuals and team regular and normal.Recognition for “a job well done” is open/public.The group learns from good as well as not so good results.
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HANDOUT - Team Building Blocks – self analysis
•.
Agreed goals and clear objectives
Individual roles
Values
Mutual support and trust
Sound Management procedures
Appropriate leadership
Openness and Confrontation
Individual development
Inter Group relations
Communication
Regular Review
1 10
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HANDOUT - Team Building Blocks – self analysis
•.
Score team Members 1-10
AB GH KJ WT
Agreed goals and clear objectives
Individual roles
Values
Mutual support and trust
Sound Management procedures
Appropriate leadership
Openness and Confrontation
Individual development
Inter Group relations
Communication
Regular Review
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Learning Objectives
By the end of the session Aspiring Leaders (and Coaches where present) will have:
• Been introduced to ways of making best use of team meetings to support improvement; getting the link between team performance and pupil outcomes
• Begun to develop an understanding of how to evaluate and lead teams
• Considered own personal team roles and characteristics
• Carried out a Performance Analysis of a real team
• Considered strategies for Coaching an improving or underperforming individual / team
• Considered how to manage difficult team behaviours
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Next Session Date
Session 4 (afternoon): How to get AfL & Inclusion to make the difference to Personalised Learning
• Facilitator: Jacky King, Venue: Fiveways School, The Bradbury Centre
• Date: Wednesday 19.03.14 (1.30pm – 4.30pm)
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Your feedback on today
Individual learning point
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When teams get together to perform a task, they can go through several stages of team development
Performance
Time
Forming
Storming
Norming
Performing
Adjourning
Source: Tuckman et al
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Team members
Sat back
All want air time
Personal agendas
Testing authority
Sizing each other up
Wondering about inclusion & trust
Team Behaviours
Feelings of excitement, anticipation, optimism
Feelings of suspicion, fear, anxiety about job ahead
Self orientation
Identification of the task
Exploration & discovery of how to interact with one another as a group
Politeness Objectives & agenda mismatch
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Team Members
Out of their box
Conflicting Ideas or opinions
Not much building
Confrontation
Churning
Hostility
Dissatisfaction
Crisis mode
Adjustment anxiety
Team Behaviours
Realise size & complication of tasks ahead
Disparity between hopes & reality
Power control conflict
Defining mission goals, roles, strategies, activities
Doubts about team success
Frustration about time to get things done, waves of emotion
Passion For me
Task Conflict
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Team Members
Cohesion around shared goals
We all have a role to play
We’ve all got something to contribute
More comfort in giving & receiving feedback
Taking ownership of the problem
Resolution of conflict
Reconciliation
Team Behaviours
Understanding/Buy-in
Cooperation overcomes competition
Sharing responsibility
Building confidence
Developing trust & respect for each other
Begin to develop team values
Show of affection
Acceptance of diversityConstructive independence
Conscious use of process
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Team Members
Active teamwork
Support
Volunteering
I don’t feel threatened - “My time will come.”
Shared leadership
Comfortable with others
Team Behaviours
Diagnosis and problem solving
Decision making
Rapid progress
‘Reading from the same page’
Performance soars
Team success
InterdependencePassion for Team results Unconscious use
of process
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The facilitator’s PRIMARY role is to manage the PROCESS of a group and NOT to add CONTENT
Remodelling Resources v6.0 – Section 5 Remodelling Skills – Page 11
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The facilitator must watch for potential pitfalls
Remodelling Resources v6.0 – Section 5 Remodelling Skills – Page 12
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Remodelling Resources v6.0 – Section 5 Remodelling Skills – Page 11
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Remodelling Resources v6.0 – Section 5 Remodelling Skills – Page 12
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The objector… a team member who always points out the difficulties
•Ask them to suggest a solution to the difficulty they have identified
•View them as a resource against whom to bounce ideas and suggestions
•Be prepared for the negative – and use it to improve an idea
•Regard the statement of difficulty as an invitation to build, not as an obstacle
Remodelling Resources v6.0 – Section 5 Remodelling Skills – Page 21
The dominator… an individual dominating the Meeting
•Take control constructively
•Call on other delegates by name
•Thank, restate pertinent points and move on
•Avoid eye contact
•Use your physical position in the room
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The silent one A non-contributing member
• Don’t put pressure on the participant• Acknowledge their contributions – every
time they speak• Give a non-verbal invitation to speak• Ask them if they agree with what’s being
said• Capitalise on their knowledge and
personality• Talk to the reluctant participant (outside
the meeting)
The “know all”An “expert”
• Don’t react defensively – respect what they can offer
• Use the person’s expertise – but set limits
• Encourage the expert to listen• Invite the expert to present formally• Give the expert an official role in
answering people’s questions
Remodelling Resources v6.0 – Section 5 Remodelling Skills – Page 22
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The cynic“I’ve heard it all before”
• Don’t get defensive or angry
• Find some merit in what they are saying
• Bring them in when you want them to speak
• Encourage them to concentrate on the positive
• Talk to them privately – find out if they are upset or annoyed
• Use the rest of the group to give different viewpoints
The fightersConflict between two team Members
• Don’t intervene too early• Emphasise points of agreement,
minimise points of disagreement• Direct delegates’ attention to the
objectives of the meeting• Shelve or park the issue for the moment• Draw others into the discussion to
reduce the one-to-one element• De-personalise
Remodelling Resources v6.0 – Section 5 Remodelling Skills – Page 23
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Supporting your critical friend relationship …
• Coaching and feedback– Helping individuals and teams to develop and reach their
full potential
• Facilitation– Helping teams to reach their desired outcomes effectively
• Dialogue– Helping teams to change the patterns of their
conversations
Remodelling Resources v6.0 – Section 5 Remodelling Skills – Page 6
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